Washing machine
WAXH2EL0SN
[en] User manual and installation
instructions
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en
Table of contents
Safety ...............................................4
General information ...........................4
Intended use......................................4
Restriction on user group...................5
Safe installation..................................5
Safe use ............................................7
Safe cleaning and maintenance .........9
Preventing material damage...........11
Environmental protection and
saving energy .................................11
Disposing of packaging ...................11
Save energy and conserve re-
sources ...........................................12
Energy saving mode ........................12
Installation and connection ............13
Unpacking the appliance .................13
Contents of package........................13
Requirements for the installation
location............................................14
Removing the transit bolts ...............14
Removing the transport struts ..........15
Connecting the appliance ................16
Aligning the appliance .....................17
Familiarising yourself with your
appliance ........................................19
Appliance ........................................19
Detergent drawer .............................20
Controls...........................................20
Display ............................................21
Programmes....................................24
Buttons ............................................32
Operating logic ................................34
Accessories....................................36
Before using for the first time.........36
Starting an empty washing cycle......36
Laundry ..........................................37
Preparing the laundry.......................37
Sorting laundry ................................38
Degrees of soiling............................38
Care symbols on the care labels......38
Detergents and care products ........38
Detergent recommendation..............39
Detergent dosage ............................39
Basic operation ..............................40
Switching on the appliance ..............40
Setting a programme .......................40
Adjusting the programme settings....41
Saving the programme settings .......41
Loading laundry ...............................42
Adding detergent and care
product............................................42
Starting the programme ...................42
Soaking laundry...............................42
Adding laundry ................................43
Cancelling the programme...............43
Resuming the programme when
the programme status is Rinse
Hold ................................................43
Unloading the laundry......................43
Switching off the appliance ..............43
Childproof lock ...............................44
Activating the childproof lock ...........44
Deactivating the childproof lock .......44
Intelligent dosing system ...............44
Filling the dispenser.........................44
Dispenser contents ..........................45
Basic dosage ..................................45
HomeConnect ...............................45
Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function ...................................46
Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function .......................46
Connecting your appliance to the
Home Connect app .........................47
2
en
Connecting the appliance to the
energy manager ..............................47
Activating Wi-Fi on the appliance .....48
Deactivating Wi-Fi on the appli-
ance ................................................48
Software update...............................49
Resetting the appliance network
settings............................................49
Remote diagnostics .........................49
Data protection ................................49
Declaration of Conformity.................49
Basic settings.................................50
Overview of the basic settings..........50
Changing the basic settings.............51
Cleaning and servicing...................51
Tips on appliance care ....................51
Cleaning the drum ...........................51
Cleaning the detergent drawer .........51
Descaling ........................................53
Cleaning the drain pump..................53
Cleaning the water outlet hose at
the siphon........................................56
Cleaning the water inlet filter ............56
Customer Service ...........................68
Product number (E-Nr.) and pro-
duction number (FD)........................68
AQUA-STOP guarantee1...................68
Consumption values.......................70
Technical specifications.................71
Troubleshooting .............................58
Error code / Fault display / Signal ...58
Malfunctions ....................................59
Noise...............................................62
Problem with results ........................63
Home Connect problem...................65
Leakage ..........................................65
Odours ............................................65
Emergency release ..........................66
Transportation, storage and dis-
posal...............................................66
Removing the appliance ..................66
Inserting the transit bolts..................66
Using the appliance again ...............67
Disposing of old appliance ..............67
1
Depending on the appliance specifications
3
en Safety
Safety
Please read the safety information to ensure that you use the appliance safely.
General information
You can find general information about this instruction manual
here.
¡ Read this instruction manual carefully. Only this will ensure you
use the appliance safely and efficiently.
¡ This manual is intended for the installer and the user of the ap-
pliance.
¡ Follow the safety instructions and warnings.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Check the appliance after unpacking it. Do not connect the ap-
pliance if it has been damaged in transit.
Intended use
Read the information on intended use to ensure that you use the
appliance correctly and safely.
Only use this appliance:
¡ According to this installation and instruction manual.
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
4
Safety en
Restriction on user group
Avoid risks to children and vulnerable persons.
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by children unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
¡ Improper installation is dangerous.
▶
Connect and operate the appliance only in accordance with
the specifications on the rating plate.
▶
Connect the appliance to a power supply with alternating
current only via a properly installed socket with earthing.
▶
The protective conductor system of the domestic electrical
installation must be properly installed. The installation must
have a sufficiently large cross section.
▶
When using a residual current circuit breaker, only use a
type with the mark.
▶
Never equip the appliance with an external switching
device, e.g. a timer or remote control.
▶
When the appliance is installed, the mains plug of the
power cord must be freely accessible. If free access is not
possible, an all-pole isolating switch must be installed in the
permanent electrical installation according to the installation
regulations.
▶
When installing the appliance, check that the power cable is
not trapped or damaged.
5
en Safety
¡ If the insulation of the power cord is damaged, this is danger-
ous.
▶
Never let the power cord come into contact with hot appliance parts or heat sources.
▶
Never let the power cord come into contact with sharp
points or edges.
▶
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved adapters.
▶
Do not use extension cables or multiple socket strips.
▶
If the power cord is too short, contact Customer Service.
▶
Only use adapters approved by the manufacturer.
WARNING‒Risk of injury!
¡ The high weight of the appliance may result in injury when lif-
ted.
▶
Do not lift the appliance on your own.
¡ If this appliance is not correctly installed in a washer-dryer
stack, the installed appliance may fall.
▶
Only stack the dryer on a washing machine using the connection kit from the dryer manufacturer . No other installation method is permitted.
▶
Do not install the appliance in a washer-dryer stack if the
dryer manufacturer does not offer a suitable connection kit.
▶
Do not install appliances from different manufacturers and
with varying depths and widths in a washer-dryer stack.
▶
Do not install a washer-dryer stack on a platform; the appliances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶
Keep packaging material away from children.
▶
Do not let children play with packaging material.
6
Safety en
CAUTION‒Risk of injury!
¡ The appliance may vibrate or move when in use.
▶
Place the appliance on a clean, even, solid surface.
▶
Align the appliance using the appliance feet and a spirit
level.
¡ If hoses and power cords have been laid incorrectly, this
causes a tripping hazard.
▶
Lay hoses and power cords in such a way that there is no
risk of tripping.
¡ If the appliance is moved by holding onto protruding compon-
ents, such as the appliance door, the parts may break off.
▶
Do not move the appliance by holding onto protruding
parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶
Do not touch the sharp edges on the appliance.
▶
Wear protective gloves when installing and transporting the
appliance.
Safe use
Follow these safety instructions when using the appliance.
WARNING‒Risk of electric shock!
¡ If the appliance or the power cord is damaged, this is danger-
ous.
▶
Never operate a damaged appliance.
▶
Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
▶
If the appliance or the power cord is damaged, immediately
unplug the power cord or switch off the fuse in the fuse box
and turn off the water tap.
▶
Call Customer Service. →Page68
▶
Repairs to the appliance should only be carried out by
trained specialist staff.
¡ An ingress of moisture can cause an electric shock.
▶
Only use the appliance in enclosed spaces.
7
en Safety
▶
Never expose the appliance to intense heat or humidity.
▶
Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶
Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening.
▶
With redundant appliances, unplug the power cord. Then
cut through the cord and damage the lock on the appliance
door beyond repair so that the appliance door will no longer
close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them
to suffocate.
▶
Keep small parts away from children.
▶
Do not let children play with small parts.
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if consumed.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that
contain solvents may cause an explosion in the appliance.
▶
Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
¡ The worktop may break if you stand on or climb onto the ap-
pliance.
▶
Do not stand on or climb onto the appliance.
8
Safety en
¡ The appliance may tip over if you sit on or lean against the
open door.
▶
Do not sit on or lean against the appliance door.
▶
Do not place any objects on the appliance door.
¡ Reaching into the drum while it is still turning may cause hand
injuries.
▶
Wait for the drum to come to a complete stop before reaching inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appliance door becomes hot.
▶
Do not touch the appliance door when it is hot.
▶
Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution
gets hot.
▶
Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care
products may spray out from the appliance. Contact with eyes
or skin may cause irritation.
▶
Rinse eyes and/or skin thoroughly with clean water if they
come into contact with detergents or care products.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
¡ Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by
trained specialist staff.
9
en Safety
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be
replaced by the manufacturer, the manufacturer's Customer
Service or a similarly qualified person in order to prevent
any risk.
¡ An ingress of moisture can cause an electric shock.
▶
Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories is dangerous.
▶
Only use the manufacturer's original spare parts and original accessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents
that contain solvents.
▶
Do not use cleaning agents that contain solvents.
10
Preventing material damage en
Preventing material damage
Follow these instructions to avoid material damage and damage to the appliance.
ATTENTION!
¡ The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, detergent, care product or cleaning
agent.
▶
Follow the dosage recommendations from the manufacturer.
¡ Exceeding the maximum load capa-
city impairs the function of the appliance.
▶
Observe the maximum load capacity →Page24 for each programme and do not exceed it.
¡ The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶
Before starting up the appliance,
remove the transit bolts completely and keep them in a safe
place.
▶
Before transport, fit the transit
bolts fully in order to prevent damage in transit.
¡ If the water pressure is too high or
too low, this may impair functioning
of the appliance.
▶
Make sure that the water pressure
in the water supply system is min.
100kPa (1bar) and max.
1000kPa (10bar).
▶
If the water pressure exceeds the
maximum value specified, a pressure-reducing valve must be installed between the drinking water
connection and the hose set of
the appliance.
¡ Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶
Never kink, crush, modify or cut
through water hoses.
▶
Only use the water hoses supplied with the appliance or genuine spare hoses.
▶
Never re-use water hoses that
have been used before.
¡ Unsuitable cleaning products may
damage the surfaces of the appliance.
▶
Do not use harsh or abrasive detergents.
▶
Do not use cleaning products with
a high alcohol content.
▶
Do not use hard scouring pads or
cleaning sponges.
▶
Clean the appliance with nothing
but water and a soft, damp cloth.
▶
Remove all detergent residue,
spray residue or other residues
immediately if they come into contact with the appliance.
Environmental protection and saving energy
Help protect the environment by using
your appliance in a way that conserves
resources and by disposing of reusable materials properly.
Disposing of packaging
The packaging materials are environmentally compatible and can be recycled.
▶
Sort the individual components by
type and dispose of them separately.
Information about current disposal
methods are available from your
specialist dealer or local authority.
11
en Environmental protection and saving energy
Save energy and conserve resources
If you follow these instructions, your appliance will use less electricity and less
water.
Do not exceed the programme's maximum load capacity →Page24.
A higher load capacity extends the
programme duration and increases
energy consumption.
Use the programme's maximum load
capacity →Page24.
The energy and resource consumption is the most efficient.
Use the economy programme settings.
If you adjust the programme settings
for a programme, the display shows
the expected consumption.
Add →Page39 detergent based on
the laundry's degree of soiling.
For light to normal soiling, a smaller
amount of detergent is sufficient.
Observe the dosage recommendation from the detergent manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
At low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label are
also sufficient.
Wash the laundry without prewash.
Washing with prewash increases the
programme duration and increases
energy and water consumption.
The appliance has a continuous automatic load adjustment function.
Depending on the type of fabric and
load capacity, the continuous automatic load adjustment function optimally adjusts the water consumption and programme duration.
The appliance comes with an AquaSensor.
During the rinse cycle, the AquaSensor checks the degree of turbidity of the rinsing water, and adjusts
the duration and number of rinse
cycles accordingly.
Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.
If you do not use the appliance for an
extended period, the appliance
switches off automatically.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
The drier the laundry, the shorter the
programme duration when drying
which, in turn, reduces energy consumption.
12
Installation and connection en
1 2 3
5
4
1
2
3
4
Installation and connection
You can find out where and how best
to install your appliance here. You will
also learn how to connect the appliance to the water and power supply.
Unpacking the appliance
1. Remove any packaging and protect-
ive covers completely from the appliance.
2. Check the appliance for visible dam-
age.
3. ATTENTION! Objects remaining in
the drum that are not designed for
operation with the appliance may
cause material damage and damage
to the appliance.
▶
Remove these objects, along with all
supplied accessories, from the drum
before starting the appliance.
Open the door and remove the accessory from the drum.
Contents of package
After unpacking all parts, check for any damage in transit and completeness of the
delivery.
Washing machine
Accompanying documents
Elbow for fixing the water outlet hose
Cover caps
13
en Installation and connection
5
Connection adapter
Requirements for the installation location
The appliance may "wander" when it
spins. Observe the instructions for the
installation location.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not operate the appliance without
a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶
Always secure the feet of the appliance to a base using the manufacturer's fixing brackets →Page36
before using the appliance for the
first time.
Installation location Requirements
On a base Secure the appliance
with fixing brackets
→Page36.
On a wooden joist floor Place the appliance on
a water-resistant
wooden board which is
screwed tightly to the
floor. The wooden
board should be at
least 30 mm thick.
In a kitchen unit ¡ A niche width of 60
cm is required.
¡ Only install the ap-
pliance underneath
a continuous worktop that is securely
connected to adjacent cabinets.
On a wall Do not trap the hoses
between the wall and
the appliance.
ATTENTION!
¡ If the appliance is installed in areas
exposed to frost or outdoors, frozen
residual water may damage the appliance and frozen hoses may crack
or split.
▶
Do not install or operate this appliance anywhere that is liable to experience frost and/or outdoors.
¡ The appliance underwent a function
test before leaving the factory and
may, therefore, contain residual water. This residual water may leak out
if the appliance is tilted at an angle
greater than 40°.
▶
Tilt the appliance carefully.
14
Removing the transit bolts
The appliance is secured for transportation using transit bolts on the rear of
the appliance.
Notes
¡ Please read the safety information
→Page4 to ensure that you use the
appliance safely.
¡ Keep the transit bolts, screws and
sleeves in a safe place for future
transport →Page66.
1. Pull the hoses out of the holders.
Installation and connection en
1
2
2.
Unscrew and remove all four
screws for the transit bolts with a
WAF 13 wrench.
3. Pull the power cord out of the
holder.
5. Put on the four cover caps.
6. Press down on the four cover caps.
Removing the transport struts
4. Remove the four sleeves.
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Unscrew and remove the screws in
the vertical transport struts using a
T20 screwdriver.
15
en Installation and connection
¾˝
min.
10 mm
2. Remove the transport struts.
3. Undo and remove the screws in the
horizontal transport strut using a T20
screwdriver.
Connecting the appliance
Connect your appliance to the power
supply, water inlet and water outlet.
Connecting the water inlet hose
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not immerse the electrical
AquaStop valve in water.
4. Remove the transport strut.
16
1. Connect the water inlet hose to a tap
(26.4mm=3/4").
2. When connecting to a 21 mm = ½"
tap, first fit the adapter with a sealing
washer.
3. Open the water tap carefully and
check that the connection points are
tight.
Water outlet connection types
This information is intended to help you
to connect this appliance to the water
outlet.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
ATTENTION!
When draining, the water outlet hose is
subject to water pressure and may
come loose from the installed connection point.
▶
Secure the water outlet hose against
unintentional loosening.
Drainage into a siphon.
Secure the connection
point with a (24–40
mm) hose clamp.
Installation and connection en
Drainage into a plastic
pipe with rubber sleeve
or into a gully.
Fix and secure the water outlet hose with an
elbow.
Connecting the appliance to the electricity supply
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appliance can be found under Technical
data →Page71.
2. Check the mains plug is inserted
properly.
Aligning the appliance
In order to reduce noise and vibration
and to prevent the appliance from moving, align the appliance correctly.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clockwise direction.
Drainage into a wash
basin.
Fix and secure the water outlet hose with an
elbow.
17
en Installation and connection
2. To align the appliance, turn the ap-
pliance feet. Check that the appliance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17 wrench.
In doing so, hold the foot tight and
do not adjust its height.
18
Familiarising yourself with your appliance en
1
2
4 73
5
9
8
8
6
1
2
3
4
5
6
7
8
9
Familiarising yourself with your appliance
Familiarise yourself with the parts of your appliance.
Appliance
You can find an overview of the parts of your appliance here.
On certain models, specific details such as the colour and shape may differ from
those pictured.
Maintenance flap for the drain pump
→Page53
Door
Detergent drawer →Page20
Controls →Page20
Water outlet hose →Page17
Transport struts →Page15
Power cord →Page17
Transit bolts →Page14
Water inlet hose →Page16
19
en Familiarising yourself with your appliance
2 31
1
2
3
2
4
3
1 1
3
1
2
3
4
Detergent drawer
Below is an overview of the structure of
the detergent drawer.
Manual dosing compartment
/ : Dispenser for fabric softener or
detergent
: Dispenser for detergent
Controls
The controls are used to configure all functions of your appliance and to obtain information about the operating status.
Programmes →Page24
20
Programme selector →Page40
Buttons →Page32
Display →Page21
Familiarising yourself with your appliance en
Display
The display shows the current settings, options or relevant information.
Example: Symbol display
Display Designation Description
1
0:40 h
1
10 h
1
10 kg
0 - 1600
– 90 °C
1
Example
Programme duration/
programme time remain-
Expected programme duration or programme time remaining.
ing
"Ready in" time The programme end has been set and the remaining
number of hours is displayed.
→"Buttons", Page32
Recommended load The maximum load capacity for the selected programme
in kg.
Spin speed Set spin speed in rpm.
→"Buttons", Page32
0= No spin cycle, draining only
Temperature Set temperature in °C.
→"Buttons", Page32
(cold)
Navigation Selecting settings.
→"Operating logic", Page34
Other programme settings
Saving the programme
Other programmes
Activate, deactivate or adjust other programme settings.
→"Buttons", Page33
Save a programme →Page41.
Set other programmes →Page41.
21
en Familiarising yourself with your appliance
Display Designation Description
Childproof lock ¡ Lights up: The childproof lock is activated.
¡ Flashes: The childproof lock is active and the pro-
gramme selector has been adjusted.
→"Deactivating the childproof lock", Page44
Easy Iron The reduced creasing function is activated.
→"Buttons", Page34
Extra Rinse Additional rinse cycles are activated.
→"Buttons", Page33
Prewash Prewash is activated.
→"Buttons", Page33
Water Plus Wash with more water is activated.
→"Buttons", Page34
Rinse Hold Rinse Hold is activated.
→"Buttons", Page34
Silent Wash Silent Wash is activated.
→"Buttons", Page34
Baby food The stain type is activated.
Blood The stain type is activated.
Egg The stain type is activated.
Strawberry The stain type is activated.
Soil and sand The stain type is activated.
Grass The stain type is activated.
Coffee The stain type is activated.
Cosmetics The stain type is activated.
Orange The stain type is activated.
Red Wine The stain type is activated.
Chocolate The stain type is activated.
Sweat The stain type is activated.
Dirty socks The stain type is activated.
Grease and oil The stain type is activated.
Tea The stain type is activated.
Tomato The stain type is activated.
Energy consumption Energy consumption for the selected programme.
¡ : Low energy consumption
¡ : High energy consumption
1
Example
22
Familiarising yourself with your appliance en
Display Designation Description
Water consumption Water consumption for the selected programme.
¡ : Low water consumption
¡ : High water consumption
Remote start Remote start is activated.
→"Buttons", Page33
Wi-Fi ¡ Lights up: The appliance is connected to your home
network.
¡ Flashes: The appliance is trying to connect to your
home network.
→"HomeConnect ", Page45
Wi-Fi The appliance is not connected to your home network.
→"HomeConnect ", Page45
Energy manager The appliance is connected to the smart energy system
(energy manager).
→"Connecting the appliance to the energy manager",
Page47
Dispenser for liquid detergent
¡ Lights up: The intelligent dosing system for liquid de-
tergent is activated.
¡ Flashes: The fill level of the dispenser is below the
minimum level.
→"Intelligent dosing system", Page44
(liquid detergent)
Dispenser for liquid detergent or fabric
softener.
¡ Lights up: The intelligent dosing system for liquid de-
tergent or fabric softener is activated.
¡ Flashes: The fill level of the dispenser is below the
minimum level.
→"Intelligent dosing system", Page44
(liquid detergent)
(fabric softener)
Dosage: 50%
1
Dosing recommendation The recommended dosage for detergent, if intelligent
dosage has been deactivated.
→"Detergent dosage", Page39
Note:The dosing recommendation indicates the load capacity that should be used for the relevant detergent
dosage. The percentage refers to the maximum load capacity for the programme.
1
Example
23
en Familiarising yourself with your appliance
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programmes
Below is an overview of the programmes. You can find information on the load and on the setting options. The laun-
24
Programme Description
dry's care labels provide you with additional information on programme selection.
10 90 1600
from cotton, linen or blended fab-
rics.
Also suitable as a short pro-
gramme for normally soiled laun-
dry when you activate . If
Cotton Wash hard-wearing items made
– –
10 90 1600
is activated, the maximum
load capacity is reduced to 5kg.
Wash hard-wearing items made
from cotton, linen or blended fab-
rics.
Energy-saving programme.
Note:To save energy, the actual
washing temperature may deviate
Cotton Eco
4 60 1200
from the set washing temperat-
ure. The washing performance
meets legal requirements.
or blended fabrics.
Easy Care Wash items made from synthetic
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Familiarising yourself with your appliance en
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
– –
4 60 1600
linen, or synthetic or blended fab-
Mix Wash items made from cotton,
2 40 800
rics.
Suitable for lightly soiled laundry.
made from silk, viscose and syn-
thetics.
Use a detergent that is suitable
for delicates or silk.
Delicate / Silk Wash delicate, washable items
– – – – – – – –
2 40 800
Note:Wash especially delicate
items or items with hooks, eyelets
or clips in a mesh laundry bag.
Hand- or machine-washable items
that are made from wool or con-
tain wool.
To prevent the laundry from
shrinking, the drum moves the
items very gently with long
Wool / Hand-
wash
– – – – – – – – – – – – – –
pauses.
Use a detergent that is suitable
for wool.
The additional programmes can
be found in this programme over-
view.
... further Set additional programmes.
25
en Familiarising yourself with your appliance
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
26
– – – – – – – – – – –
– – 1600
The selectable programme set-
tings depend on the selected pro-
gramme.
Drain Drains the water, e.g. when a pro-
– – – – – –
– – – – – – – – – –
– – 1600
– – 1600
gramme is cancelled.
Do not use fabric softener.
Rinses and then spins the laun-
dry, and then drains the water.
Rinse / Freshen
Up
Spin Spins and drains the water.
– – – – – –
6 40 1400
Do not use fabric softener.
from cotton, synthetic or blended
fabrics.
The degree of soiling and the type
of fabric are automatically detec-
ted. The washing process is adap-
ted.
Automatic Wash hard-wearing items made
– – – – – –
3,5 30 1000
cotton, synthetic or blended fab-
rics.
Gentle laundry care.
Automatic Soft Wash delicate items made from
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Familiarising yourself with your appliance en
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
4 40 1200
The degree of soiling and the type
of fabric are automatically detec-
ted. The washing process is adap-
ted.
tense items made from cotton or
easy-care fabric, e.g. jeans.
Turn laundry inside-out before
washing.
Use liquid detergent.
Dark Wash Wash dark-coloured and colour-in-
– – – – – – –
2,5 60 1200
synthetic fibres or down fillings.
Wash large items separately.
Use a detergent that is suitable
for down or delicates.
Use sparingly.
Do not use fabric softener.
Note:To prevent excessive foam-
ing, remove air from laundry items
by rolling them up before you
wash them.
Duvet Wash pillows or quilts stuffed with
27
en Familiarising yourself with your appliance
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
28
– – – – – – – – – –
– – 1200
the first time
peratures of 40°C or lower
non-use
Use this programme in the follow-
ing cases:
¡ Before using the appliance for
¡ If you regularly wash at tem-
¡ After a prolonged period of
Use washing powder or a deter-
Drum clean Cleaning and caring for the drum.
gent containing bleach.
Halve the amount of detergent to
avoid foaming.
Do not use fabric softener.
Do not use liquid detergent or de-
tergent that is intended for wool-
lens or delicates.
Note:The drum cleaning indic-
ator will flash to remind you if you
have not used a programme at 60
°C or higher for a long time.
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Familiarising yourself with your appliance en
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
– – – – – – – – – – – – – –
and the customised programme
settings.
The selectable programme set-
Memory Save the programme you require
6,5 60 1600
tings depend on the selected pro-
gramme.
from cotton, linen or blended fab-
rics.
Suitable for allergy sufferers and
AllergyPlus Wash hard-wearing items made
–
2 60 800
for strict hygiene requirements.
Note:Once the set temperature
has been reached, it remains con-
stant throughout the washing pro-
cess.
made from cotton, linen, synthetic
fibres or blended fabrics.
Tip:In order to avoid creasing in
Shirts / Blouses Wash non-iron shirts and blouses
your laundry, you can activate
Less Ironing. The laundry is only
given a short spin and can be re-
moved while still dripping wet.
29
en Familiarising yourself with your appliance
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Stains
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
30
– –
2 40 800
Hang out shirts and blouses while
they are still dripping wet so that
they drip dry.
Use the Delicate / Silk pro-
gramme to wash shirts and
blouses made from silk or delic-
ate fabrics.
made from synthetic fibres, mi-
crofibre or fleece.
Sport Wash sports and leisure items
Use a detergent that is suitable
for sports items.
Do not use fabric softener.
Tip:Use the Easy Care pro-
gramme to wash heavily soiled
laundry.
i-DOS
i-DOS
Less Ironing
Water Plus
Silent Wash
Pre-wash
Rinse Hold
Rinse Plus
Familiarising yourself with your appliance en
Stains
Max. spin speed
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
– – – – –
4 40 1200
synthetic or blended fabrics.
Short programme for small items
of lightly soiled laundry
The programme duration is ap-
prox. 30 minutes.
If you wish to reduce the pro-
gramme duration to 15 minutes,
activate . The maximum load
is reduced to 2kg.
Rapid 15' / 30' Wash items made from cotton,
31
en Familiarising yourself with your appliance
Buttons
Below is an overview of the buttons
and their setting options.
With the button, you can open the
sub-menu for additional programme
settings. The additional programme settings are listed in the overview for the
buttons.
Button Selection Description
(Start/Reload)
(SpeedPerfect)
(Power Rinse)
Stains Multiple selection Select the type of stain.
i-DOS
¡ Start
¡ Cancel
¡ Pause
¡ Activate
¡ Deactivate
¡ Activate
¡ Deactivate
¡ Activate
¡ Deactivate
¡ Dispenser contents
¡ Basic dosage
The selection of programme settings
depends on the selected programme.
You can see the selection options for
each programme in the overview for
→"Programmes", Page24.
Start, cancel or pause the programme.
Activate or deactivate a short washing programme.
Note:Energy consumption increases.
The washing result is not affected by this.
Activate or deactivate an extended washing programme.
The programme duration is extended by up to 30
minutes.
Suitable for heavily soiled laundry.
The temperature, drum movement and soaking
time are all adjusted to suit the type of stain.
Briefly press the button to activate or deactivate the
intelligent dosing system for fabric softener or liquid detergent .
Press the button for approx. 3 seconds to open the
basic settings and specify the contents of the dispenser or set the basic dosage.
→"Overview of the basic settings", Page50
(Finish in)
(Temperature) – 90 °C
(Spin Speed)
32
1–24 hours Set the programme end.
0 – 1600 rpm Adjust the spin speed or deactivate the spin cycle.
→"Intelligent dosing system", Page44
The programme duration is already included in the
set number of hours.
Once the programme has started, the programme
duration is displayed.
Adjust the temperature in °C.
If 0 is selected, the water is drained and the spin
cycle is deactivated at the end of the washing cycle.
The laundry stays wet inside the drum.
Familiarising yourself with your appliance en
Button Selection Description
(mains switch)
¡ Switch on
Switch the appliance on or off.
¡ Switch off
(Remote Start)
¡ Activate
¡ Deactivate
¡ Open the HomeCon-
nect menu
If you briefly press the button, the appliance will be
enabled for remote start via the HomeConnect app
If you press the button for approx. 3 seconds, the
HomeConnect menu opens.
Notes
¡
Remote start cannot be activated for safety reasons in the following circumstances:
– The door is open.
– The detergent drawer has not been pushed
in fully.
¡
Remote start is deactivated for safety reasons in
the following circumstances:
– Open the door.
– Press .
– Press .
– Switch off the appliance.
– Following a power cut.
(Child Lock push 3
sec.)
¡ Activate
¡ Deactivate
Activate or deactivate the childproof lock.
Disable the control panel to prevent unwanted or
accidental operation.
If the childproof lock is activated and the appliance
has been switched off, the childproof lock remains
activated.
→"Childproof lock", Page44
(3 sec.)
(Options)
Basic settings
→Page50
Multiple selection Activate additional programme settings.
Change the basic settings for the appliance.
→"Changing the basic settings", Page51
→"Adjusting additional programme settings",
Page41
The additional programme settings can be found in
this overview.
Pre-wash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g. for washing
heavily soiled laundry.
Note:If the intelligent dosing system is activated,
the detergent will be dispensed automatically for
the prewash and the main wash.
If the intelligent dosing system is deactivated, place
the detergent for the prewash directly in the drum.
Rinse Plus ¡ Activate
¡ Deactivate
Activate or deactivate up to three additional rinse
cycles.
Recommended for particularly sensitive skin or in
regions with very soft water.
33
en Familiarising yourself with your appliance
Button Selection Description
Rinse Hold ¡ Activate
¡ Deactivate
Silent Wash ¡ Activate
¡ Deactivate
Water Plus ¡ Activate
¡ Deactivate
Less Ironing ¡ Activate
¡ Deactivate
Activate or deactivate spinning and draining at the
end of the washing cycle.
The laundry remains in the water after the last rinse
cycle.
→"Resuming the programme when the programme status is Rinse Hold", Page43
Activate or deactivate Silent Wash, e.g. for washing
during the night.
The audible signal at the end of programme is deactivated and the final spin speed is reduced.
Wash with more water.
Recommended for particularly sensitive skin and
for treating laundry more gently.
Activate or deactivate the reduced creasing programme.
In order to reduce creasing in the laundry, the spin
cycle and the spin speed are adapted.
The laundry is damp enough after washing that it
needs to be hung out on a washing line.
Operating logic
In addition to the actual functions of the
buttons on the display, you can also
use these buttons to select programme
settings in the main menu and settings
in the sub-menus. The buttons are then
marked by symbols in the display.
Main menu
To select programme settings, press
the buttons above or below the symbols.
34
The selected programme setting is
shown in the middle of the display.
Sub-menu
To select the settings you require,
press the buttons below the symbols
until the required setting is selected in
the display.
To select the settings you require,
press the buttons below the symbols
until the required setting is selected in
the display.
If a setting is activated, the display
shows . The selection does not need
to be confirmed again.
The sub-menu closes automatically
after a few seconds.
Familiarising yourself with your appliance en
35
en Accessories
Accessories
Only use original accessories. These have been made especially for your appliance. Here you can find an overview of your appliance's accessories and how to
use them.
Use Order number
Water inlet hose extension Extend the water inlet hose for
cold water or AquaStop (approx.
2.50 m).
Fixing brackets Improves the stability of the appli-
ance.
WMZ2380
WMZ2200
Before using for the first time
Prepare the appliance for use.
Starting an empty washing cycle
Your appliance was inspected thoroughly before leaving the factory. To remove any residual water, run the first
wash cycle without any laundry.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
1.
Press .
3. Close the door.
4. Pull out the detergent drawer.
5. Pour approx. 1 litre of water into the
manual dosing compartment.
It may take a few seconds for the
appliance to switch on.
2. Set the Drum clean programme.
36
6. Add washing powder to the manual
dosing compartment.
Laundry en
Laundry
You can wash all items that the manufacturer has marked as machine-washable on the care label and fabrics
made from hand-washable wool using
your appliance.
Preparing the laundry
To prevent foaming, use only half of
the amount of detergent recommended by the detergent manufacturer
for light soiling. Do not use detergent
suitable for woollens or delicates.
7. Push in the detergent drawer.
8.
Press (Start/Reload) to start the
programme.
a The display shows the remaining
programme duration.
9.
Start the first wash cycle or press
to switch off the appliance.
→"Basic operation", Page40
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶
Remove all items from any pockets
in your laundry before using the appliance.
▶
To protect your appliance and the
laundry, prepare the laundry beforehand.
– Empty all pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts and apron strings
together or use a mesh laundry
bag
– Remove curtain hooks and lead
strips or use a mesh laundry bag
– Use a mesh laundry bag for small
items of laundry such as children's socks
– Separate items of laundry and
shake them out
– Wash large and small items of
laundry together
– Dab fresh stains with soapy water
(do not rub them)
– Some stubborn or dried-in stains
can be removed by washing several times
37
en Detergents and care products
Sorting laundry
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
▶
To improve washing results and prevent discolouration, sort the laundry
before washing according to the following criteria.
– Type of fabric and fibre type
– Whites
– Colours
Wash new coloured items separately the first time you wash
them.
– Soiling →Page38
– Manufacturer's specifications on
the care labels →Page38
Degrees of soiling
Degree of soiling Soiling Examples
Light ¡ No dirt or stains are visible
¡ Laundry has absorbed odours
Normal Dirt or light stains are visible ¡ T-shirts, shirts or blouses are
Heavy Dirt or stains are clearly visible Tea towels, baby items or work cloth-
Light summer clothing or sports
clothing that has been worn for a just
a few hours
sweat-soaked or have been worn
a few times
¡ Towels or bedding that has been
used for up to one week
ing
Care symbols on the care labels
The symbols indicate the recommended programme and the numbers in the symbols indicate the maximum recommended washing temperature.
Symbol Washing process Recommended programme
Tip:You can find more information
about care symbols at www.ginetex.ch.
Normal Cottons
Gentle Easy Care
Particularly gentle Delicates/Silk for washing by
hand
Hand wash Wool
Not suitable for machine-washing –
Detergents and care products
You can protect your appliance and
your laundry by selecting and using the
correct detergents and care products.
38
Detergents and care products en
You can use all detergents and care
products which are suitable for domestic washing machines.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
The manufacturer's instructions for use
and dosage can be found on the packaging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid detergents
¡ Do not mix detergent and fabric
softener
¡ Do not use products which have de-
veloped a top layer or are highly
congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may dam-
age stainless steel
¡ Do not use bleaching agents in the
appliance
Detergent recommendation
This information is intended to help you to choose the right detergent for your
items.
Fabrics Detergent Programme Temperature
Heat-resistant white fabrics
made from cotton or linen
Coloured fabrics made from
linen or cotton
Coloured fabrics made from
easy-care fibres or synthetic
materials
Delicate fabrics made from
silk or viscose
Wool Detergent for woollens Wool From cold up to 40 °C
Standard detergent with optical brighteners
Detergent for colours without
bleach or optical brighteners
Detergent for colours/delicates without optical brighteners
Delicates Delicates/Silk From cold up to 40 °C
Cottons From cold up to 90 °C
Cottons From cold up to 60 °C
Easy Care From cold up to 60 °C
Tip:Visit www.cleanright.eu to find further information on detergents, care
products and cleaning agents for domestic use.
Detergent dosage
Use the correct detergent dosage to
achieve optimal washing results and
save resources.
The detergent dosage depends on:
¡ The amount of laundry
¡ Degree of soiling
¡ Water hardness
You can find out how hard your water is from your local water company
or measure it yourself using a water
hardness tester.
39
en Basic operation
Water hardness
Hardness range Total hardness in mmol/l German degrees in °dH
soft (I) 0–1.5 0–8.4
medium (II) 1.5– 2.5 8.4–14
hard (III) over 2.5 over 14
Example of a manufacturer's
instructions for detergent
These example values refer to a standard load of 4–5 kg.
Soiling Light Normal Heavy
Water hardness: Soft/medium 40ml 55ml 80ml
Water hardness: Hard/very hard 55ml 80ml 105ml
The dosages can be found on the manufacturer's packaging.
¡ If you are not using manual dosage,
adjust the dosage to the actual load.
¡ If intelligent dosing is activated, do
not adjust the dosage to the actual
load capacity. The quantity of detergent and fabric softener is automatically calculated via the basic
dosage →Page45 and the amount
of laundry detected. The basic
dosage setting must always comply
with the dosage for a load of 4.5 kg.
Basic operation
You can find out everything you need
to know about operating your appliance here.
Switching on the appliance
▶
Press .
It may take a few seconds for the
appliance to switch on.
a The appliance performs an audible
function test in the detergent drawer.
→"Noise", Page62
Note:The drum is lit up after the door
is opened and closed and once the
programme has started. The light goes
out automatically.
Setting a programme
1. Set the programme selector to the
required programme →Page24.
40
2. If necessary, adjust the programme
settings →Page41.
Setting additional programmes
1. Set the ... further programme.
2.
Press to call up the sub-menu for
additional programmes.
Basic operation en
Requirement:A programme has been
set.
▶
Adjust the programme settings.
→"Operating logic", Page34
Note
¡ The programme settings are not
saved permanently for the programme.
¡ The setting is saved if you activate
or deactivate the intelligent dosing
system.
Adjusting additional programme settings
1.
Press to call up the sub-menu
for the additional programme settings.
2. Select the programme settings.
The programme settings are not
saved permanently for the programme.
3.
Press to call up the main menu.
Saving the programme settings
3. Select a programme.
4. Press Main menu to call up the main
menu.
5. Adjust the programme settings if re-
quired.
6. Start the programme.
Adjusting the programme settings
Depending on the programme and programme progress, you can adjust or
activate/deactivate the settings.
Note:Overview of all programme settings:
→"Buttons", Page32
1. Set the Memory programme.
2.
Press to call up the sub-menu for
the memory programmes.
3. Select a programme.
4. Press Main menu to call up the main
menu.
41
en Basic operation
5. Adjust the programme settings if re-
quired.
a The programme is saved.
Loading laundry
Notes
¡ Please read the safety information
→Page4 to ensure that you use the
appliance safely.
¡ To prevent creasing, take note of the
maximum load for the relevant programme →Page24.
Requirement:Prepare and sort the
laundry.
→"Laundry", Page37
1. Open the door.
2. Ensure that the drum is empty.
3. Separate the laundry and place it in
the drum.
4. Note:Ensure that there is no laundry
trapped in the door.
Close the door.
Adding detergent and care product
For programmes in which intelligent
dosing is not possible or desirable, you
can add detergent to the manual dosing compartment.
Notes
¡ Please read the safety information
→Page4 to ensure that you use the
appliance safely.
¡ The dosing recommendation is
aimed at the maximum load for the
programme.
Tip:In addition to intelligent dosing,
you can also add additional care
product for laundry, e.g. stain remover,
starch or bleach, to the manual dosing
compartment. Do not add any additional detergent to the manual dosing
compartment to avoid overdosage
and/or foaming.
Requirement:Find out the optimum
dosage for detergent and care product.
→Page38
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page20
3. If required, add the care product.
4. Push in the detergent drawer.
Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶
Press .
a The drum rotates and load detection
takes place. This can take up to 2
minutes, after which water enters the
drum.
a The display shows either the pro-
gramme duration or the "Ready in"
time.
Soaking laundry
You can soak the laundry before washing in the appliance by pausing the
programme.
Note:No additional detergent is required. The soaking solution is then
used for washing.
1. Start the programme.
2. To pause the programme, after ap-
prox. 10 minutes, press .
42
Basic operation en
3. To resume the programme, after the
desired soaking time, press .
Adding laundry
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1.
Press .
The appliance is paused and checks
whether it is possible to add or remove laundry.
2. Add or remove laundry.
3. Close the door.
4.
Press .
Cancelling the programme
Once the programme has started, you
can cancel it at any time.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
1.
Press .
2. Open the door.
The appliance door remains locked
for safety reasons if the temperature
and water levels are high.
– If the temperature is high, start the
Rinse / Freshen Up programme.
– If the water level is high: Start the
Spin or Drain programme.
3. Remove the laundry.
1. Open the door.
2. Remove the laundry.
Switching off the appliance
1.
Press .
2. Wipe the rubber gasket dry and re-
move any foreign objects.
Resuming the programme when the programme status is Rinse Hold
1. Set the Spin or Drain programme.
2.
Press .
Unloading the laundry
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
3. Leave the door and detergent
drawer open so that residual water
can evaporate.
43
en Childproof lock
Childproof lock
Secure your appliance against being
operated unintentionally using the controls.
Activating the childproof lock
▶
Press and hold the two buttons
for approx. 3seconds.
a The display shows .
a The controls are locked.
a The childproof lock remains active
even after the appliance has been
switched off.
Deactivating the childproof lock
Requirement:To deactivate the child-
proof lock, the appliance must be
switched on.
▶
Press and hold the two buttons
for approx. 3seconds.
So that the programme currently running is not cancelled, the programme selector must be set to the
initial programme.
a goes out in the display.
add detergent.
→"Adding detergent and care
product", Page42
Filling the dispenser
In order to use intelligent dosing, fill the
dispenser.
Note
¡ Fill the dispenser only with suitable
detergent and care products
→Page38.
¡ If you change the liquid detergent or
fabric softener, empty and clean the
dispenser beforehand.
→"Cleaning the detergent drawer",
Page51
¡ If you wish to use both dispensers
for liquid detergent, adjust the
→"Dispenser contents", Page45.
Requirement: / flashes.
1. Pull out the detergent drawer.
2. Open the dispenser lids.
Intelligent dosing system
Your appliance has an intelligent dosing system for liquid detergent and fabric softener.
The optimum quantities of liquid detergent and fabric softener are dispensed
automatically depending on the programme and settings. The intelligent
dosing system has been activated at
the factory for all the designated programmes →Page24 and can be deactivated for each one individually. In all
other programmes, you can manually
44
3.
Pour liquid detergent and fabric
softener into the relevant dispensers.
→"Detergent drawer", Page20
4. Close the dispenser lids.
Note:To prevent the detergent dry-
ing out or drying up, do not leave
the dispenser lids open for a long
period of time.
5. Push in the detergent drawer.
6. Adjust the basic dosage
→Page45.
HomeConnect en
Basic dosage
You can adjust the preset basic
dosages for liquid detergent and fabric
softener.
The basic dosage depends on the
manufacturer's instructions for the detergent, the water hardness and the degree of soiling of the laundry.
Always set a basic dosage that corresponds to the dosage for a standard
load of 4.5 kg.
→"Detergent dosage", Page39
You can individually adjust the basic
dosages for each dispenser.
→"Changing the basic settings",
Page51
HomeConnect
Dispenser contents
When it leaves the factory, the dispenser is set for fabric softener .
Alternatively, you can also use this dispenser for a second liquid detergent .
Notes
¡ If you change the content of the dis-
penser, the basic dosage for this
dispenser is reset.
¡ If you use both dispensers for liquid
detergent, you must select a dispenser which is to be used during
washing.
You can change dispenser contents in
the basic settings.
→"Changing the basic settings",
Page51
1
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
This appliance is network-capable.
Connecting your appliance to a mobile
device lets you control its functions via
the HomeConnect app, adjust its basic
settings and monitor its operating
status.
HomeConnect services are not available in every country. The availability of
the HomeConnect function depends
on the availability of HomeConnect
services in your country. You can find
information about this at: www.homeconnect.com.
To use HomeConnect, first set up a
connection to the WLAN home network
(Wi-Fi1) or LAN home network and the
HomeConnect app.
There are various ways to connect to
your home network, depending on the
features of your appliance:
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page46
45
en HomeConnect
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) without
WPS function", Page46
The HomeConnect app will guide you
through the entire login process. Follow
the instructions in the HomeConnect
app to configure the settings.
Tips
¡ Please consult the HomeConnect
documents supplied.
¡ Please also follow the instructions in
the HomeConnect app.
Notes
¡ Please note the safety precautions in
this instruction manual and make
sure that they are also observed
when operating the appliance via the
HomeConnect app.
→"Safety", Page4
¡ Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible to
operate the appliance using the
HomeConnect app.
Connecting the appliance to a WLAN home network (Wi-Fi) with WPS function
Using your router's WPS function is the
simplest way to connect the appliance
to your home network.
Requirement:If your router has a WPS
function, you can connect the appliance to your WLAN home network (WiFi) automatically.
1.
Press and hold for approx. 3
seconds.
a You are now in the Home Connect
menu.
2. Select Connect.
3. Confirm the message in the display.
4. Press the WPS button on the router
within the next 2minutes.
Take note of the information in the
documents for your router.
a flashes in the display.
a The appliance attempts to connect
to your WLAN home network.
a If the display shows Connected and
lights up permanently, the appliance is connected to the home network.
5. Connect your appliance to the Home
Connect app. →Page47
Connecting the appliance to a WLAN home network (Wi-Fi) without WPS function
If your router does not have a WPS
function, you can connect the appliance to your WLAN home network (WiFi) manually. The appliance quickly
sets up its own Wi-Fi network. You can
connect a mobile device to the WLAN
network and transfer the network information for the WLAN home network
(Wi-Fi) to your appliance.
Requirement:The HomeConnect app
is open and you have logged on.
1.
Press and hold for at least
3seconds.
a You are now in the Home Connect
menu.
2. Select Man. network log-in.
3. Select Connect
4. Confirm the message in the display.
a flashes in the display.
46
HomeConnect en
a The appliance now sets up its own
Wi-Fi network with the name (SSID)
HomeConnect.
5. Call up the Wi-Fi settings on the mo-
bile device.
Connect the mobile device to the
Home Connect Wi-Fi network and
enter the password (key) HomeConnect.
a Your mobile device now connects to
the appliance. The connection process may take up to 60seconds.
8. Carry out the steps in the
HomeConnect app to connect the
appliance.
a If the display shows Connected and
lights up permanently, the appliance is connected to the home network.
9. Connect your appliance to the Home
Connect app →Page47.
Connecting your appliance to the Home Connect app
Requirements
¡ The appliance is connected to the
WLAN home network (Wi-Fi).
¡ The HomeConnect app is open and
you have logged on.
1. Select Connect app.
2. Select Connect to the app.
3. Confirm the message in the display.
a The appliance connects to the
HomeConnect app.
4. Once your appliance is displayed in
the HomeConnect app, carry out
the last steps in the HomeConnect
app.
a If the display shows Connected, the
appliance is connected to the
HomeConnect app.
6. Open the HomeConnect app on
your mobile device and carry out the
steps in the app.
7. In the HomeConnect app, enter the
network name (SSID) and password
(key) for your home network.
Connecting the appliance to the energy manager
If you connect the appliance to the
smart energy system (energy manager), you will optimise your energy
consumption. The appliance starts only
47
en HomeConnect
when your home photovoltaic system
can provide sufficient energy or the energy tariff is good.
Requirements
¡ The smart energy system (energy
manager) must use the EEBus Initiative communications standard.
¡ You have read about how to connect
your appliance to the smart energy
system (energy manager) in the instruction manual for the smart energy system (energy manager).
1.
Press and hold for approx. 3
seconds.
2. Select energy mngmt..
3. Select Connect.
4. Confirm the message in the display.
a The appliance is connected to the
smart energy system (energy manager)
a If the appliance has connected to
the energy manager successfully,
the display shows .
5. Activate Flex Start if you want the
smart energy system (energy manager) to start up your appliance.
→"Activate Flex Start", Page48
Activate Flex Start
Activate Flex Start to allow your smart
energy system (energy manager) to
start your appliance once your home
photovoltaic system is able to provide
sufficient energy or the energy tariff is
good.
Requirement:The smart energy system (energy manager) cannot start
your appliance until it is connected to
the appliance.
1. Set the programme you require.
2.
Press to set the required time.
3.
Press .
a The display shows Delayed start.
4.
Press .
a If the display shows Flex Start, Flex
Start is activated and the appliance
waits to be started by the smart energy system (energy manager).
a If the display changes to : Ready in
approx., the smart energy system
(energy manager) has established a
time at which your appliance can
start.
a If the smart energy system (energy
manager) does not start the appliance within the set time, the appliance will start the programme itself
before the set time period ends. The
programme ends when the time
period ends.
Note
Flex Start is deactivated for safety
reasons in the following circumstances:
¡ Press .
¡ Open the door.
¡ Switch off the appliance.
¡ Power failure.
Activating Wi-Fi on the appliance
Note:When Wi-Fi is activated, the en-
ergy consumption increases in comparison to the values specified in the consumption value table.
1.
Press and hold for approx. 3
seconds.
2. Select Wi-Fi on/off.
3. Select on.
a Wi-Fi is activated.
Note:If Wi-Fi is activated, the appliance
will not switch itself off automatically.
Deactivating Wi-Fi on the appliance
1.
Press and hold for at least
3seconds.
2. Select Wi-Fi on/off.
48
HomeConnect en
3. Select off.
a Wi-Fi is deactivated
Note:If Wi-Fi is switched off and your
appliance was previously connected to
your home network, this connection will
be re-established automatically when
Wi-Fi is switched back on.
Software update
Requirement:The display shows New
software successfully installed. A
new software version is available. Do
you want to update the software now?
This may take several minutes..
1.
Press and hold for approx. 3
seconds.
2. Select Software update.
3. Select Install now.
a The software update starts.
Note:The software update may take
several minutes. Do not switch off the
appliance while the software update is
in progress.
Resetting the appliance network settings
1.
Press and hold for at least
3seconds.
2. Select Network settings.
3. Select Reset.
a The network settings are reset.
Tip:If you wish to operate your appliance again via the HomeConnect app,
you will need to reconnect it to the WiFi and to the HomeConnect app.
Remote diagnostics
Customer Service can use Remote Diagnostics to access your appliance if
you contact them, have your appliance
connected to the HomeConnect server
and if Remote Diagnostics is available
in the country in which you are using
the appliance.
Tip:For further information and details
about the availability of Remote Diagnostics in your country, please visit
the service/support section of your
local website: www.home-connect.com
Data protection
Please see the information on data protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification (con-
sisting of appliance codes as well as
the MAC address of the Wi-Fi communication module installed).
¡ Security certificate of the Wi-Fi com-
munication module (to ensure a secure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to fact-
ory settings.
This initial registration prepares the
HomeConnect functions for use and is
only required when you want to use the
HomeConnect functions for the first
time.
Note:Please note that the HomeConnect functions can only be utilised with
the HomeConnect app. Information on
data protection can be retrieved in the
HomeConnect app.
Declaration of Conformity
Robert Bosch Hausgeräte GmbH
hereby declares that the appliance with
Home Connect functionality meets the
49
en Basic settings
essential requirements and other relevant provisions of the Directive
2014/53/EU.
A detailed RED Declaration of Conformity can be found online at
www.bosch-home.com among the additional documents on the product page
for your appliance.
BE BG CZ DK DE EE IE EL
ES FR HR IT CY LV LT LU
HU MT NL AT PL PT RO SI
SK FI SE UK NO CH TR
5GHz WLAN (Wi-Fi): For indoor use only.
2.4GHz band: 100mW max.
5GHz band: 100mW max.
Basic settings
You can configure the appliance to
meet your needs.
Overview of the basic settings
Below is an overview of the basic settings on the appliance.
Basic setting Description
end signal Set the volume of the
signal at the end of the
programme.
button signal The volume of the aud-
ible signal emitted
when the buttons are
pressed.
Basic setting Description
auto power-off Activate or deactivate
the "Automatic switchoff" function for the appliance or set the time
after which the appliance automatically
switches itself off.
→"Save energy and
conserve resources",
Page12
Note:If Wi-Fi is activated, the appliance will
not switch itself off
automatically.
Drum clean advice Activate or deactivate
the reminder to clean
the drum.
Language Set the language.
content
basis
basis
Specify the dispenser
content.
→"Dispenser contents", Page45
Set the basic dosage.
→"Detergent dosage",
Page39
Set the basic dosage.
→"Detergent dosage",
Page39
50
Cleaning and servicing en
Basic setting Description
Aut. network log-in Connect the appliance
to a WLAN home network (Wi-Fi) with WPS
function →Page46
Man. network log-in Connect the appliance
to a WLAN home network (Wi-Fi) without
WPS function.
→Page46
Connect app Connect your appli-
ance to the Home Connect app →Page47.
Wi-Fi on/off Activate or deactivate
Wi-Fi.
→"Activating Wi-Fi on
the appliance",
Page48
→"Deactivating Wi-Fi
on the appliance",
Page48
Software update Install the software up-
date. →Page49
Network settings Reset the network set-
tings. →Page49
energy mngmt. Connect the appliance
to the energy manager.
→Page47
Changing the basic settings
1. To call up the basic settings for the
sub-menu, press and hold both buttons for approx. 3 seconds.
2. Select the required basic setting.
→"Overview of the basic settings",
Page50
3. Adjust the basic setting.
4.
Press to call up the main menu.
Cleaning and servicing
To keep your appliance working efficiently for a long time, it is important to
clean and maintain it carefully.
Tips on appliance care
Follow the tips for appliance care to ensure your appliance works correctly in
the long term.
Wipe down the housing
and the control panel
with nothing but water
and a damp cloth.
Remove all detergent
residue, spray residue
or other residues immediately.
Keep the appliance
door and detergent
drawer open after use.
Cleaning the drum
If you often wash at a washing temperature of 40°C and lower or the appliance has not been used for a long
period, clean the drum.
▶
Run the Drum clean programme
without laundry.
Add washing powder.
Cleaning the detergent drawer
If you change detergent or the detergent drawer is dirty, clean the detergent drawer and the pump unit of the
intelligent dosing system.
Note:Please read the safety information →Page4 to ensure that you use
the appliance safely.
1. Switch off the appliance.
2. Pull out the detergent drawer.
The appliance parts remain clean and hygienic.
Fresh deposits are
easier to remove
without leaving any
residue.
This allows the residual
water to dry, reducing
odours in the appliance.
51
en Cleaning and servicing
1
2
1
2
1
2
3. Press down on the insert and re-
move the detergent drawer.
4. Remove the pump unit.
7. ATTENTION! The pump unit con-
tains electrical components.
▶
Do not clean the pump unit in the
dishwasher and do not immerse it in
water.
▶
Protect the electrical connection on
the rear against water, detergent and
fabric softener residue.
Clean the pump unit with a damp
cloth.
5. Unclip the detergent drawer lid and
remove it.
6. Empty the detergent drawer.
52
8. Clean the detergent drawer and the
lid with a soft, damp cloth or hand
shower.
Cleaning and servicing en
2
1
3
9. Dry the detergent drawer, lid and
pump unit and reinsert them.
10.Clean the inside of the detergent
drawer housing.
Descaling
If you add detergent correctly, you do
not need to descale your appliance. If
you still wish to use descaler, follow the
manufacturer's instructions for use.
ATTENTION!
The use of unsuitable descaling
agents, e.g. for coffee machines, may
damage the appliance.
▶
For this appliance, only use descaling agents that are available from
the manufacturer's website or our
after-sales service.
Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling noises.
Emptying the drain pump
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
1. Turn off the water tap.
2. Switch off the appliance.
3. Disconnect the appliance's mains
plug from the power supply.
4. Open the maintenance flap.
11.Push in the detergent drawer.
5. Remove the maintenance flap.
53
en Cleaning and servicing
6. Push a receptacle under the open-
ing.
7. Take the drain hose out of the
holder.
8.
CAUTION-Risk of scalding!
When you wash at high temperatures, the detergent solution gets hot.
▶
Do not touch the hot detergent solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
9. Firmly press on the sealing cap.
10.Insert the drain hose into the holder.
Cleaning the drain pump
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
Requirement:The drain pump is
empty. →Page53
1. Because water may remain in the
drain pump, remove the pump cap
carefully.
54
Cleaning and servicing en
90°
1
2
‒ The filter insert in the pump hous-
ing may become stuck due to
coarse particles of dirt. Loosen
the dirt and remove the filter insert.
2. Clean the inside and the thread on
the pump cap and pump housing.
5. Screw on the pump cap.
The handle on the pump cap must
be in a vertical position.
6. Insert the maintenance flap and lock
it into place.
3. Make sure that the impeller in the
drain pump can be turned.
4. Replace the pump cap.
Make sure that the components of
the pump cap are securely seated.
7. Close the maintenance flap.
Before the next wash
To prevent unused detergent from flowing straight into the outlet in the next
wash, run the Drain programme after
you have emptied the drain pump.
1. Turn on the tap.
2. Insert the mains plug.
3. Switch on the appliance.
4. Pour approx. 1litre of water into the
manual dosing compartment.
5. Start the Drain programme.
55
en Cleaning and servicing
Cleaning the water outlet hose at the siphon
If the water outlet hose at the siphon is
dirty or the detergent solution is not being pumped out, you must clean these.
1. Switch off the appliance.
2. Disconnect the appliance's mains
plug from the power supply.
3. Loosen the hose clamp and carefully
remove the water outlet hose.
Residual water may leak out.
4. Clean the water outlet hose and si-
phon connecting piece.
Cleaning the water inlet filter
Clean the filter in the water inlet in the
event of blockages or if the water pressure is too low.
Emptying the water inlet hose
In order to clean the filter, first empty
the water inlet hose.
1. Turn off the tap.
2. Set the Cotton programme.
3. Start the programme and leave it to
run for approx. 70seconds.
4. Switch off the appliance.
5. Disconnect the appliance's mains
plug from the power supply.
5. Reattach the water outlet hose and
secure the connection point using
the hose clamp.
56
Cleaning the filter on the tap
Note:Please read the safety informa-
tion →Page4 to ensure that you use
the appliance safely.
Requirement:The water inlet hose is
empty.
1. Remove the water inlet hose from
the tap.
2. Clean the filter with a small brush.
3. Connect the water inlet hose and
check for leaks.
Cleaning and servicing en
57
en Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting Customer Service. This will avoid unnecessary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in
order to prevent any risk.
Error code / Fault display / Signal
Errors Cause Troubleshooting
The display goes out and
Energy-saving mode is active
flashes.
"E:30 / -80" Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain hose
is caught or jammed.
Drain pump is blocked.
The water outlet hose is connected too high.
"E:36 / -25 / -26" Drain pump is blocked.
i-DOS error, deactivate iDOS
The pump for the intelligent
dosing system is blocked.
▶
Press any button.
a The symbol lights up again.
▶
Clean the drain pipe and the water
outlet hose.
▶
Ensure that the drain pipe and water
drain hose are not kinked or trapped.
▶
→"Cleaning the drain pump",
Page53
▶
Install the water outlet hose at a maximum height of 1 metre.
→"Technical specifications",
Page71
▶
→"Cleaning the drain pump",
Page53
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer",
Page51
3. If this indicator appears again, call
our after-sales service.
→"Customer Service", Page68
Note:You can start the washing programme if you deactivate the intelligent
dosing system and dose manually.
→"Buttons", Page32
58
Errors Cause Troubleshooting
"E:60 / -2B" The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distributed.
"E:10 / -10" The filter in the water inflow is
blocked.
The tap is turned off.
The water inlet hose is kinked
or jammed.
"E:35 / -10" There is water in the base
trough.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
▶
Clean the water inflow filter
→Page56.
▶
Turn on the tap.
▶
Ensure that the water inlet hose is not
kinked or jammed.
▶
Turn off the water tap.
▶
Call the after-sales service.
→"Customer Service", Page68
The appliance is leaking.
▶
Turn off the water tap.
▶
Call the after-sales service.
→"Customer Service", Page68
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page68
Cooling down the detergent
solution.
To protect the wastewater
pipes, the hot detergent solu-
▶
Wait until the detergent solution has
cooled down.
tion is cooled before being
drained.
Troubleshooting en
Malfunctions
Errors Cause Troubleshooting
The appliance is not working. The mains plug of the power
cord is not plugged in.
The circuit breaker is faulty.
There has been a power cut.
The programme does not
start.
You have not pressed .
Door is not closed. 1. Close the door.
Childproof lock is activated.
▶
Connect the appliance to the power
supply.
▶
Check the circuit breaker in the fuse
box.
▶
Check whether the lighting in your kit-
chen or other appliances are working.
▶
Press .
2.
Press to start the programme.
▶
→"Deactivating the childproof lock",
Page44
59
en Troubleshooting
Errors Cause Troubleshooting
The programme does not
start.
is activated.
▶
Check whether is activated.
→"Buttons", Page32
Laundry is caught in the door. 1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4.
Press to start the programme.
The detergent drawer has not
been pushed in as far as it can
▶
Push the detergent drawer in as far
as it will go.
go.
The pump for the intelligent
dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer",
Page51
3. If this indicator appears again, call
our after-sales service.
→"Customer Service", Page68
Note:You can start the washing programme if you deactivate the intelligent
dosing system and dose manually.
→"Buttons", Page32
The door cannot beopened.
Rinse Hold is activated.
▶
Continue the programme by selecting
Spin or Drain and pressing .
→"Resuming the programme when
the programme status is Rinse Hold",
Page43
The temperature is too high.
▶
Wait until the temperature has
dropped.
▶
→"Cancelling the programme",
Page43
Water level is too high.
Power failure.
▶
Start the Drainprogramme.
▶
Open the door using the emergency
release.
→"Emergency release", Page66
The water is not draining. Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain hose
is caught or jammed.
Drain pump is blocked.
▶
Clean the drain pipe and the water
outlet hose.
▶
Ensure that the drain pipe and water
drain hose are not kinked or trapped.
▶
→"Cleaning the drain pump",
Page53
60
Errors Cause Troubleshooting
The water is not draining.
Rinse Hold is activated.
▶
Continue the programme by selecting
Spin or Drain and pressing .
→"Resuming the programme when
the programme status is Rinse Hold",
Page43
The water outlet hose is connected too high.
▶
Install the water outlet hose at a max-
imum height of 1 metre.
→"Technical specifications",
Page71
Water is not flowing in. Detergent is not being dispensed.
The spin cycle runs several
times.
You have not pressed .
The filter in the water inflow is
blocked.
The tap is turned off.
The water inlet hose is kinked
or jammed.
The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
▶
Press .
▶
Clean the water inflow filter
→Page56.
▶
Turn on the tap.
▶
Ensure that the water inlet hose is not
kinked or jammed.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry together in the drum. Different sized items
of laundry distribute themselves better
during the spin cycle.
The programme duration
changes during the wash
cycle.
The programme operation is
optimised electronically. This
may change the programme
▶
Not a fault – no action required.
duration.
The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry together in the drum. Different sized items
of laundry distribute themselves better
during the spin cycle.
Foam detection system
▶
Not a fault – no action required.
switches on a rinse cycle if
foam build-up is too high.
No water is visible in the
drum.
Drum jerks after the programme starts.
Vibrations and movement of
the appliance whilst spinning.
Water is below the visible
area.
This is caused by an internal
motor test.
Appliance is not correctly
aligned.
▶
Not a fault – no action required.
▶
Not a fault – no action required.
▶
→"Aligning the appliance", Page17
Troubleshooting en
61
en Troubleshooting
Errors Cause Troubleshooting
Vibrations and movement of
the appliance whilst spinning.
Drum does not turn, water
does not flow in.
The appliance feet are not
fixed.
Transit bolts have not been removed.
Load detection is active.
▶
Secure the appliance feet.
→"Aligning the appliance", Page17
▶
→"Removing the transit bolts",
Page14
▶
Not a fault – no action required.
Note:The load detection can take up to
two minutes.
Heavy foam build-up Detergent dosage is too high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual dos-
ing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page45.
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
i-DOS cannot be actuated.
Intelligent dosing is not inten-
▶
Not a fault – no action required.
ded for this programme.
Programme progress does
No remedial action possible.
not allow intelligent dosing.
Noise
Errors Cause Troubleshooting
Rushing, hissing noise. Water is flushed under pres-
sure into the detergent
drawer.
Longer, whirring noise before
the start of the wash cycle or
fabric softening.
Brief whirring noise after
switching on the appliance.
Loud noises during the spin
cycle.
Intelligent dosing system dispenses detergent or care
products.
Intelligent dosing system carries out a function test.
Appliance is not correctly
aligned.
The appliance feet are not
fixed.
Transit bolts have not been removed.
62
▶
Not a fault – normal operating noise.
▶
Not a fault – normal operating noise.
▶
Not a fault – normal operating noise.
▶
→"Aligning the appliance", Page17
▶
Secure the appliance feet.
→"Aligning the appliance", Page17
▶
→"Removing the transit bolts",
Page14
Errors Cause Troubleshooting
Banging noises, rattling in the
drain pump.
Slurping, rhythmical suction
noise.
Foreign bodies have got into
the drain pump.
The drain pump is active, the
detergent solution is pumped
▶
→"Cleaning the drain pump",
Page53
▶
Not a fault – normal operating noise.
out.
Problem with results
Errors Cause Troubleshooting
Creasing. The spin speed is too high.
The load is too large.
The wrong programme is selected for the type of fabric.
The spin result is not satisfact-
A low spin speed is selected.
ory. The laundry is too wet/too
damp.
Less Ironing is activated.
The unbalanced load detection system has interrupted
the spin cycle because the
laundry is unevenly distributed.
Detergent residue on the
damp washing.
Detergents may contain water-insoluble substances that
deposit on the laundry.
Unsuitable detergent added to
the dispenser of the intelligent
dosing system.
▶
The next time you run a wash cycle,
set a lower spin speed.
▶
The next time you run a wash cycle,
reduce the amount of laundry being
loaded.
▶
Select the programmes that are suit-
able for the type of fabric.
→"Programmes", Page24
▶
The next time you run a wash cycle,
set a higher spin speed.
▶
Select the programmes that are suit-
able for the type of fabric.
→"Programmes", Page24
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
▶
Start the Rinse / Freshen Uppro-
gramme.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page38
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page51
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Troubleshooting en
63
en Troubleshooting
Errors Cause Troubleshooting
Detergent residue on the
damp washing.
Detergent residue on the dry
laundry.
Basic dosage is not correctly
adjusted.
Detergents may contain water-insoluble substances that
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page45.
▶
Brush out the laundry after washing
and drying.
deposit on the laundry.
Unsuitable detergent added to
the dispenser of the intelligent
dosing system.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page38
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page51
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Basic dosage is not correctly
adjusted.
Insufficient cleaning. Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, re-
duce the basic dosage →Page45.
▶
If intelligent dosing is activated, ad-
just the basic dosage →Page45 cor-
rectly.
Detergent or care products
have congealed in dispensers
of the intelligent dosing system.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page38
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page51
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
Unsuitable detergent added to
the dispenser of the intelligent
dosing system.
1. Check whether the detergent used is
suitable.
→"Detergents and care products",
Page38
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page51
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page44
64
Home Connect problem
Errors Cause Troubleshooting
HomeConnect is not working
Different causes are possible.▶Go to www.home-connect.com.
correctly.
No connection to the home
network.
Wi-Fi is switched off.
Wi-Fi is activated but a connection to your home network
cannot be established.
▶
→"Activating Wi-Fi on the appliance",
Page48
1. Ensure that the home network is
available.
2. Reconnect the appliance to the home
network.
→"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page46
→"Connecting the appliance to a
WLAN home network (Wi-Fi) without
WPS function", Page46
Leakage
Errors Cause Troubleshooting
Water is leaking out at the water inlet hose.
Water is leaking out at the water outlet hose.
Water inlet hose is not correctly/securely connected.
The water outlet hose is damaged.
Water outlet hose is not connected correctly.
1. Connect the water supply hose cor-
rectly.
→"Connecting the water inlet hose",
Page16
2. Tighten the screw connection.
▶
Replace the damaged water outlet
hose.
▶
Connect the water outlet hose cor-
rectly.
→"Water outlet connection types",
Page17
Troubleshooting en
Odours
Errors Cause Troubleshooting
Odours have formed in the appliance.
Humidity and detergent
residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page51
65
en Transportation, storage and disposal
Emergency release
To remove the laundry in the event of a
power failure, for example, you can
manually release the door.
Releasing the door
Requirement:The drain pump is
empty. →Page53
1. ATTENTION! Escaping water may
cause material damage.
▶
Do not open the door if you can see
water through the glass.
Pull the emergency release downwards with a tool and release.
a The door lock is released.
2. Insert the service flap and lock it into
place.
3. Close the maintenance flap.
4. Unplug the appliance's mains plug.
5. Drain the remaining detergent solu-
tion.
→"Cleaning the drain pump",
Page53
6. Detach the hoses.
7. Empty the dispensers.
Inserting the transit bolts
Secure the appliance for transportation
using transit bolts in order to prevent
damage.
1. Remove the four cover caps.
‒ If necessary, use a screwdriver to
remove the cover caps.
Keep the cover caps.
2. Insert the four sleeves.
Transportation, storage and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
Removing the appliance
1. Turn off the tap.
2.
→"Emptying the water inlet hose",
Page56.
3. Switch off the appliance.
66
3. Insert all screws into the four transit
bolts and tighten slightly.
4. Insert the power cord into the holder
1
2
and tighten all four screws for the
transit bolts with a WAF 13 wrench
.
Transportation, storage and disposal en
3. Start the Drain programme.
a The unused detergent cannot flow
straight into the outlet during the
next wash.
Disposing of old appliance
Valuable raw materials can be reclaimed by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the appliance, thereby putting their lives at
risk.
▶
Do not install the appliance behind a
door as this may obstruct the appliance door or prevent it from opening.
▶
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair so
that the appliance door will no
longer close.
5. Insert the hose into holder.
Using the appliance again
1.
Remove the transit bolts →Page14.
2. Pour approx. 1 litre of water into the
manual dosing compartment in the
detergent drawer.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an envir-
onmentally friendly manner.
This appliance is labelled in accordance with European Directive
2012/19/EU concerning used
electrical and electronic appliances (waste electrical and electronic equipment - WEEE).
The guideline determines the
framework for the return and recycling of used appliances as applicable throughout the EU.
67
en Customer Service
Customer Service
If you have any queries on use, are unable to rectify faults on the appliance
yourself or if your appliance needs to
be repaired, contact Customer Service.
You can solve many problems yourself
by consulting the information on
troubleshooting in these instructions or
on our website. If this is not the case,
contact our Customer Service.
We will always find an appropriate solution and try to avoid unnecessary visits
being made by a Customer Service
technician.
With any warranty claims we will make
sure that your appliance is repaired by
trained Customer Service technicians
using genuine spare parts, including
after the manufacturer's warranty has
expired.
For safety reasons repairs to the appliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or interventions have been carried out by persons not authorised by us for that purpose or if our appliances have been fitted with spare, supplementary or accessory parts that were not genuine
parts and then resulted in a defect.
Function-relevant genuine spare parts
according to the corresponding Ecodesign Order can be obtained from
Customer Service for a period of at
least 10 years from the date on which
your appliance was placed on the market within the European Economic
Area.
Note:Under the terms of the manufacturer's warranty the use of Customer
Service is free of charge.
Detailed information about the warranty
period and terms of warranty in your
country are available from Customer
Service, your dealer or our website.
When contacting Customer Service,
you will need the product number (ENr.) and the production number (FD) of
your appliance.
The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.
Product number (E-Nr.) and production number (FD)
The product number (E-Nr. ) and the
production number (FD) can be found
on the rating plate of the appliance.
Depending on the model, the rating
plate can be found:
¡ on the inside of the door.
¡ on the inside of the service flap.
¡ on the rear of the appliance.
Make a note of your appliance's details
and the Customer Service telephone
number to find them again quickly.
AQUA-STOP guarantee
In addition to warranty claims against
the seller under the purchase agreement and in addition to our manufacturer's warranty, we will provide a replacement under the following conditions.
¡ If our Aqua-Stop system is defective
and causes water damage, we will
make good the damage for private
users. To ensure protection from water damage, the appliance must be
connected to the power supply.
¡ The liability guarantee is valid for the
service life of the appliance.
1
1
Depending on the appliance specifications
68
¡ A claim can only be made under the
guarantee if the appliance has been
correctly installed and connected
with Aqua-Stop according to our instructions; this also includes correctly fitting the Aqua-Stop extension
(genuine accessory). Our guarantee
does not cover defective supply
lines or fittings up to the Aqua-Stop
connection on the tap.
¡ If your appliance is fitted with Aqua-
Stop, you can leave your appliance
unattended during operation and the
tap turned on afterwards. The tap
only needs to be turned off if you are
away from home for a long period,
e.g. on holiday for several weeks.
Customer Service en
69
en Consumption values
Consumption values
The indicated consumption values are approximate.
The values may deviate from the indicated values depending on water pressure,
water hardness, water inlet temperature, ambient temperature, type of laundry,
amount and soiling of laundry, detergent used, fluctuations in the mains voltage and
selected settings.
Programme Temperat-
ure (°C)
Load (kg) Energy
consumption (kWh)
Water consumption
1
1
(l)
Programme
duration
(hours)
1
Residual
moisture
1, 2
(%)
Cotton 20 10 0,50 95 3 44
3
Cotton
40 10 1,30 95 3 3/4 44
Cotton 60 10 2,10 95 3 3/4 44
Cotton Eco
Cotton Eco
Cotton Eco
4
4
4
10 0,98 60 4 3/4 44
5 0,55 50 4 1/4 44
5 0,61 50 3 44
Cotton 90 10 2,50 110 3 44
Easy Care
3
40 4 0,75 57 2 1/2 40
Mix 40 4 0,65 44 1 60
Delicate / Silk 30 2 0,22 36 3/4 30
Wool / Handwash
1
Values in accordance with the applicable version of EN60456
2
Information on residual moisture based on programme-dependent spin-speed limit and maximum
loads.
3
Information for test institutes: During a test in compliance with the applicable standard EN60456, you
30 2 0,21 40 3/4 45
must select the maximal possible spin speed and deactivate the automatic dosing, insofar as this function is not the subject of the test.
4
Programme setting at maximum speed for testing and energy labelling in accordance with Directive
2010/30/EU with cold water (15 °C). These programmes are suitable for cleaning normally soiled cotton items and are the most efficient in terms of combined energy and water consumption. The stated
programme temperature is based on the temperature indicated on the care label for the laundry. The
actual washing temperature may differ from the stated programme temperature for energy-saving reasons; the washing performance meets legal requirements.
70
Technical specifications
Facts and figures for your appliance
can be found here.
Appliance height 850mm
Appliance width 600mm
Appliance depth 640mm
Weight 73kg
Maximum load capacity 10kg
Mains voltage 220 - 240V, 50Hz
Minimum installa-
tion protection
Rated power 2300W
Power consumption ¡ Off mode: 0,1 W
Water pressure ¡ Minimum: 100kPa
Length of the water inlet hose
Length of the water
outlet hose
Length of the power
cord
Max. draining height 100cm
1
Depending on the appliance specifications
1
10A
¡ Left-on mode:
0,43W
¡ Time in networked
standby mode (WiFi): 20 min(s)
¡ Networked standby
mode (Wi-Fi): 1,3W
(1bar)
¡ Maximum: 10kPa
(10bar)
1500mm
1500mm
2100mm
Technical specifications en
71
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Bosch Home Appliance!
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Contact data of all countries are listed in the attached service directory.
Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München
GERMANY
www.bosch-home.com
*9001432334*
9001432334 (990710)
en
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