Bosch WAT28402UC/12, WAT28402UC/09, WAT28402UC/06, WAT28402UC/01 Owner’s Manual
en-us Use and Care Manual, Installation Instructions
Washer
WAT28402UC
@ BOSCH
Welcome to Your New Washer!
Congratulations on your selection of a new Bosch washer
for your laundry needs. We are confident you will enjoythe
superior performance and reliability.
Please do not hesitate to contact our Customer Service
department if you have any questions or comments about
your new washer.
Thank you for choosing Bosch.
Visit our web site at www.bosch-home.com/us for more
information and to view a selection of our products.
Table of contents
Important information ................................................... 4
Purchase information ........................................................... 4
Customer service ................................................................. 4
Your washing machine is intended for ........................ 5
Importance and meaning of symbols .......................... 5
IMPORTANT SAFETY INSTRUCTIONS ........................ 6
Introduction to your new washer ................................. 7
Standard features and helpful information ...................... 7
Special features .................................................................... 7
Environmentally friendly use of your washer ................... 8
Dimensions and clearances required .......................... 8
Appliance dimensions ......................................................... 8
Length of power cord and water supply hoses .............. 8
Installation types ................................................................... 9
Installation instructions .............................................. 10
Introduction ......................................................................... 10
Tools needed ..................................................................... 11
Waste disposal .................................................................. 11
Parts provided with your washer .................................... 11
Set up on a pedestal with drawer .................................. 12
Installation checklist .......................................................... 12
Importance of installing on a solid, level floor ............. 12
Remove the transport bolts ............................................. 12
Water connections ............................................................ 13
Leveling the washer .......................................................... 16
Electrical connection ........................................................ 16
Transporting the washer .................................................. 17
Getting to know your appliance ................................. 18
Control panel ...................................................................... 18
Operating Instructions ................................................ 19
Before doing any laundry with
your washing machine ..................................................... 19
Before loading your first load of laundry ...................... 19
Using the cycle selector to choose a wash cycle ...... 19
Changing default cycle settings ..................................... 19
Selecting additional cycle settings ................................. 19
Loading the laundry .......................................................... 19
Filling the detergent and additives compartments ..... 20
Starting the cycle ............................................................... 21
Child lock ............................................................................ 21
Selecting a different cycle ............................................... 21
Pausing/Adding a garment to the cycle ....................... 21
Cancel cycle ....................................................................... 21
Cycle end ............................................................................ 21
Removing laundry/switching the appliance off ........... 22
Signal ............................................................................ 22
Laundry ........................................................................ 23
Preparing the laundry ....................................................... 23
Sorting the Laundry .......................................................... 23
Identifying and treating stains ......................................... 23
Laundry detergents and additives ............................. 24
Adding the correct amount of HE detergent ............... 24
Program selection table ............................................. 25
Starching ............................................................................. 26
Dyeing/bleaching .............................................................. 26
Soaking ............................................................................... 26
Default Program and Option settings ....................... 27
Changing the temperature range ................................... 27
Changing the spin speed range .................................... 27
Finish in ............................................................................... 27
Additional Program Option settings .......................... 27
Extra Rinse .1,÷2................................................................. 27
Prewash Pw ......................................................................... 27
SpeedPerfect --U ............................................................. 27
Cleaning and maintenance ......................................... 28
Cleaning the housing and control panel ...................... 28
Cleaning the drum ............................................................ 28
Descaling the washer ....................................................... 28
Cleaning the detergent dispenser tray ......................... 28
Cleaning the water inlet strainers .................................. 28
Cleaning the drain pump ................................................. 29
Troubleshooting .......................................................... 31
Emergency door lock release ........................................ 31
General Troubleshooting ................................................. 31
Error messages ................................................................. 34
Customer service ........................................................ 34
STATEMENT OF LIMITED PRODUCT WARRANTY ... 35
What this Warranty Covers & Who it Applies to ......... 35
Additional information on products, accessories,
replacement parts and services can be found at
www.bosch-home.com and in the online shop
www.bosch-eshop.com
Questions?
1-800-944-2904
www.bosch-home.com
1901 Main Street, Suite 600
Irvine, CA 92614
We look forward to hearing from you!
Important information
Purchase information
Please take a moment to record the following basic
information about your new Bosch washer.
This information will be helpful in the event you need to
contact Customer Service or would like to order
accessories or replacement parts.
E-Nr._ FD
Customer service
Your washer does not require any special care other than
the maintenance and care mentioned in this manual. If
you have a problem with your washer, please consult
Troubleshooting; Page 31
This may save you money. If a technician comes out to
advise you of information that is in the Troubleshooting
table you may be charged, even if your washer is still
under warranty.
If problems persist and service becomes necessary,
contact your dealer, installer or an authorized service
center. Do not attempt to repair the appliance yourself.
Any work performed by unauthorized personnel may void
the warranty.
If you are having a problem with your washing machine
and are not pleased with the service you have received,
please follow these steps:
1. Contact your installer or the Authorized Service
Provider in your area and explain to them why you are
not satisfied. This will usually correct the problem.
2. If after working with your installer or service technician
the problem still has not been resolved to your
satisfaction, please let us know either by writing to us
at:
The E-Nr. (model number) and the FD (serial) number
are found on the rating plate label.
see illustration
The model number includes the slash and a two digit
number (eg: "/27"). Please be sure to include the final 2
digit number when filling in your model number. This
helps make sure any parts you may need are correctly
matched to your specific machine.
Date of Purchase: / /
Where Purchased:
E-Nr. : / (ex: WFVC5330US/27)
FD : (ex: FD 90051 90001 )
BSH Home Appliances
1901 Main Street, Suite 600
Irvine, CA 92614
or calling us at:
1-800-944-2904
When writing or calling please have the following
information available:
o E-Nr. (model number, example: WTVC3300UC/27)
o FD (serial) number
o Date of Original Purchase (receipt required)
o Date Problem Occurred
o Explanation of Problem
If writing, please also include a daytime telephone
number and a copy of the sales invoice.
When calling Customer Service, please be ready to
provide the model number l=-Nr, and FD (serial) number.
This information will help provide the best support for
your washer.
Additional information is available at our website.
www.bosch-home.com/us
Your washing machine is intended for
o Only household use and in a non-commercial
environment.
o Household use only washing machine-washable
textiles.
Washing with common cold and hot (maximum
140 °F/60 °C) tap water and commercially available
detergents and cleaning products suitable for use in
washing machines.
We recommend HE (High Efficiency) detergents
because they are designed to deliver optimum
performance from your front-loading washer. Not
using HE detergent could cause problems such as
oversudsing, extended cycle periods, or a decrease
in wash performance.
NOTICE: Do not use chlorine bleach!---> Operating
Instructions; Page 19
o When measuring all detergents/stain removers/
laundry care products be sure to follow the
manufacturer's instructions.
o Children must not do any laundry without supervision.
o Keep pets away from the washer.
o Set-up conditions:
Ambient temperature: 32-104 °F/0-40 °C
Relative humidity: under 95%
o Installation by qualified installers.
o Installation in accordance with all regulatory
requirements; if in doubt have the appliance installed
by a specialist familiar with these requirements.
Read the use and set-up instructions and all other
information included with the washer and act
accordingly.
Keep documents for future use.
Importance and meaning of symbols
Important safety information is contained in this manual
and on the warning labels located on your washer.
Standard symbols and headings are used to identify
areas where you should take precautions to avoid injury
or damage. Please take a moment to become familiar
with each of these symbols and what they mean before
proceeding.
_i, WARNING
ELECTRICAL SHOCK HAZARD
This indicates that death or serious injuries may
occur as a result of non-observance of this warning.
CAUTION
This indicates that minor or moderate injuries may
occur as a result of non-observance of this warning.
NOTICE: This indicates that damage to the appliance or
property may occur as a result of non-observance of this
warning.
Tip: This symbol is used to draw the user's attention to
important matters.
A
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
WARNING
When properly cared for, your new appliance has been
designed to be safe and reliable. Read all instructions
carefully before use. These precautions will reduce the
risk of burns, electric shock, fire, and injury to persons.
When using appliances, basic safety precautions must
be followed, including those in the following pages.
Examine the appliance after unpacking it. In the event of
transport damage, do not plug it in.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK,
SERIOUS INJURY OR DEATH WHEN USING YOUR
WASHING MACHINE, FOLLOW BASIC PRECAUTIONS
INCLUDING THE FOLLOWING
o Bosch washers are provided with an Operating, Care
and Installation Instruction manual. Read and
understand all instructions before using the washing
machine.
o Do not wash articles that have been previously
cleaned, washed, soaked, or spotted with gasoline, dry
cleaning solvents, other flammable or explosive
substances as they give off vapors that could ignite or
explode.
o Do not add gasoline, dry cleaning solvents, or other
flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or
explode.
o Under certain conditions hydrogen gas may be
produced in a hot water system that has not been used
for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE.
If the hot water system has not been used for this
length of time, turn on all hot water faucets and let the
water flow out of each faucet for several minutes before
using the washing machine. This will release any
accumulated hydrogen gas. As the gas is flammable,
do not smoke or use an open flame while carrying out
this procedure.
o Before the appliance is removed from service or
discarded, remove the door to prevent children from
playing or hiding inside. Also remove the power cord/
plug.
o Do not allow anyone to climb, lean or hang on any part
of the washer including any protruding components
such as the appliance door or a pullout shelf.
o Use caution when draining hot water from the washer
drum such as during pump maintenance or when using
the emergency door open procedure.
o Do not reach into the appliance if the wash drum is
moving.
o Do not tamper with the controls.
o Do not repair or replace any part of the appliance or
attempt any service unless specifically recommended
in the user manual or in published user repair
instructions that you understand and have the skills to
carry out.
o Always unplug the washing machine from the power
supply before attempting any service. Disconnect the
power cord by grasping the plug, not the cord.
o Do not machine wash fiberglass materials (such as
curtains and window coverings that use fiberglass
materials). Small particles may remain in the washing
machine and stick to fabrics in subsequent wash loads
causing skin irritation.
o Do not install or store the washer where it will be
exposed to the weather. Hoses and internal parts may
be damaged if exposed to freezing temperatures.
o Do not use the washing machine if it has a worn power
cord or loose plug.
o The washing machine must only be used for its
intended purpose.
o Always follow the fabric care instructions
recommended by the clothing manufacturer.
o Make sure all water connections to the washing
machine have shut-off valves that are readily
accessible during normal operation of the washer. Turn
off both valves during periods in which the washer is
not in use and before leaving for extended periods
such as vacations to reduce the risk of water damage
in the event of a leak. Turn the valves back on prior to
resuming use of the washer.
o Do not operate the washing machine if parts are
missing or broken.
o Do not operate the washing machine until you are sure
that:
o the washing machine has been installed according
to the Installation Instructions.
o all water, drain, power and grounding connections
are in compliance with all local regulations and/or
other applicable regulations and requirements.
o See the installation instructions in this manual for
grounding requirements.
Electrical connection; Page 16
6
A
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
WARNING
WARNINGS FOR CHILDREN
o Do not allow children to play on or in the appliance.
Close supervision of children is necessary when the
appliance is used near children.
o Make sure to utilize all child lock/safety features of your
appliance, and be sure to turn the appliance Off when
not in use.
o Appliances are not intended for use by children,
however when children become old enough to operate
the appliance, it is the responsibility of the parents or
legal guardians to ensure they are instructed in safe
practices by qualified persons.
o Keep all laundry aids (including detergents, bleach,
fabric softener, etc.) out of the reach of children.
Introduction to your new washer
WARNING
RISK OF FIRE, ELECTRIC SHOCK OR INJURY
To reduce the risk of fire, electric shock or injury to
persons, read the IMPORTANT SAFETY
INSTRUCTIONS of this manual before installing or
operating this appliance.
IMPORTANT SAFETY INSTRUCTIONS; Page 6
Standard features and helpful information
Thank you for choosing Bosch for your laundry
appliance needs.
Please read and follow the use & care, important safety
instructions and troubleshooting information contained in
this manual. Please retain this manual for future
reference.
Standard features
o 17.7 Ib (8 kg) large drum capacity (for regular cotton
loads).
o Low washing and spinning noise levels.
o Large door opening featuring magnetic lock, 180 °
opening angle.
Quality tested
Every Bosch washer is thoroughly tested before leaving
the factory. As a result, a small amount of residual water
may remain in the washer drum. We recommend running
the Drum Clean cycle to remove this water prior to
washing your first load of laundry.
Before loading your first load of laundry; Page 19
WARNING
STATE OF CALIFORNIA PROPOSITION 65 WARNINGS
This product contains chemicals known to the State of
California to cause cancer, birth defects or other
reproductive harm.
SAVE THESE INSTRUCTIONS!
Keep These Instructions for Future Reference.
In case of change of ownership, manual should be
conveyed with the washer.
Web Site
Visit our web site at www.bosch-home.com/us for more
information and to view a selection of our products.
About this manual
These operating and installation instructions may apply
to more than one model of washer. Illustrations used
may show details that differ from your particular model.
Read your user manual. It contains valuable information
about safety, installation and operation of your new
appliance.
This can save you time, make it easier to correctly install
and use your washer, and improve your overall
satisfaction with your new appliance.
Special features
o Load adjust matches the water and power
consumption to each program according to the
amount of laundry sensed in the drum and the type of
fabric.
The load adjust function runs automatically to keep
energy and water consumption as low as possible.
The water level sensor ensures the water level is
correct for the laundry and the program selected.
o The automatic unbalanced load detection system
spins the laundry several times to ensure even
distribution.
If the laundry is not evenly distributed, the spin speed
is reduced, or the laundry may not be spun for
reasons of safety.
In the Wool program, the spin cycle is attempted only
twice in order to prevent felting.
7
Environmentally friendly use of your
washer
Your new Bosch washing machine is designed to use
water, energy and detergent in a highly efficient way to
help reduce operating costs, conserve resources and
protect the environment.
o Utilize the maximum amount of laundry for the
appropriate program.
o Avoid using too much detergent.
o Wash normally soiled laundry without a prewash.
o Save energy and detergent when washing lightly and
normally soiled laundry.
o Energy-saving mode: The display panel lighting goes
out after a few minutes and Start/Pause flashes. To
activate the display, touch any button.
Energy-saving mode is not activated if a program is
running.
o If the laundry will be dried in a dryer afterwards, select
spin speed according to the dryer manufacturer's
instruction.
Dimensions and clearances required
Appliance dimensions
180°
Length of power cord and water supply
hoses
To left of washer* To right of washer*
U.S. Metric U.S. Metric
Electric power 25 in. 64 cm 43 in. 109 cm
cord
i
c
e
Water supply 43 in. 109 cm 28 in. 71 cm
hoses
Drain Hose 27 in. 69 cm 46 in. 117 cm
* All distances are measured from indicated side when
facing front of washer.
Label Dimension U.S. Metric
a width 23.6 in. 60 cm
b depth 25 in. 64 cm
(to front of door)
c height (minimum*) 33.2 in. 85 cm
height (maximum*) 33.8 in. 86 cm
d side clearance 15.8 in. 40 cm
(door open 180 ° )
e depth 42.5 in. 108 cm
(door open 90 °)
Weight approximate gross 164 Ibs. 77.2 kg
* height of appliance depends on the extension of the
height adjustable appliance feet.
Installation types
Stacked washer and dryer
A Bosch dryer of the same dimensions can be placed on
top of the washer to save space.
Use the special washer-dryer stacking kits (noted in
Bosch Dryer User Manuals) which can be purchased
from customer service or your local dealer.
i[ B
H
G
Stand alone (shown) or Side-by-Side
K
J
Clearance requirements (Minimum)
A Both Sides 0.6 in. 1.5 cm
B Top 6.3 in. 16 cm
C Rear* 2.5 in. 6.4 cm
D Front 2.4 in. 6.1 cm
* Rear clearance as close to wall as venting or water
connection will allow. If the washer is installed with a
dryer, the greater rear clearance for the dryer venting is
required for the laundry pair.
Ventilation area (Minimum)
E Top 63 sq. in. 404 sq. cm
F Bottom 63 sq. in. 404 sq. cm
Vent spacing (actual not minimum dimensions)
G 37 in. 94 cm
H 26 in. 66 cm
J 3 in. 7.6 cm
K 29 in. 73 cm
Under counter (Preferred)
A C
Front of the appliance fully open.
No doors or coverings.
Minimum opening dimensions
A 28 in.
B 23.8 in.
C 35.5 in.
71.1 cm
60.5 cm
90.2 cm
Under counter (Less Desirable) If front of the appliance is covered ventilation openings
must be installed.
E & F are minimum area sizes
E 63 sq.in. 404 sq.cm
F 63 sq.in. 404 sq.cm
G & H actual spacing dimensions for min. open area
sizes
G 3 in. 7.6 cm
H 14 in. 35.6 cm
H
G
Installation instructions
WARNING
RISK OF FIRE, ELECTIRICAL SHOCK OR INJURY
TO PERSONS
To reduce the risk of fire, electric shock or injury to
persons, read the Important Safety Instructions at
the front of this manual before installing or operating
this appliance.
_. CAUTION
WASHING MACHINE IS HEAVY
Use additional help and care when lifting and
positioning.
Introduction
Read these installation instructions completely and
carefully before starting to install your new washing
machine. The information contained can save you time
and effort and will help to ensure optimum performance
of your new washer. Be sure to observe all warnings and
cautions.
NOTICES
o Frozen hoses can tear or burst. Do not install the
washing machine outdoors or in an area exposed to
freezing condtions.
o If the washing machine is located in a room which will
be exposed to temperatures below freezing, or if it is
located in a cabin that is being shut down for the
winter, any residual water in the pump or water inlet
hose(s) must be drained.
o Take care not to damage the washing machine. Do
not hold on to protruding parts (e.g. door) when lifting.
Do not push against the appliance door glass due to
risk of damage.
o In addition to the safety information listed here, the
local water and electric authorities may have special
requirements that must be followed.
o If in doubt, have the appliance installed by an
authorized technican.
o Hidden surfaces may have sharp edges. During
service use caution when reaching inside the washer
housing.
These installation instructions are intended for use by
qualified installers. In addition to these instructions, the
installation must comply with:
- for the United States - National Electrical Code, ANSI/
NFPA70 - and latest editions of the State and municipal
and/or local regulations.
- for Canada - Canadian Electrical Code C22.1 - and the
latest editions of the Provincial, Municipal and/or local
regulations.
10
Tools needed
The following tools may be helpful during installation of
your washer.
o 13mm socket for removing the transport bolts.
o 17mm wrench for adjusting the appliance feet.
o Bubble level for leveling the appliance.
Waste disposal
Disposal of Packaging Materials
After unpacking your new appliance dispose of the
protective packaging materials in an environmentally
friendly way. Ask your dealer or inquire with your local
authority regarding currently acceptable means of
disposal.
Parts provided with your washer
Back side of the washing mashine
• , WARNING
WARNINGS FOR CHILDREN
Do not let children play with packaging and
associated parts to avoid risk of choking or
suffocation.
Disposal of Your Old Appliance
Your old appliance can be recycled if it is no longer to be
used. Prior to disposing of your old appliance observe
the following precautions to reduce safety risks.
• , WARNING
TO AVOID RISK OF INJURY OR DEATH, DO THE
FOLLOWING
- after unplugging the old appliance, remove the
electric power cord and dispose of properly.
- remove the door or permanently disable the door
lock to prevent children from being locked inside.
[_ Power cord with plug
N2q Literature pack; contents:
o User manual
o Warranty
o Covers with hose holders
Drain hose
Elbow to form the hose to fit the drain pipe
11
Washer drum contents
Two AquaShield ® water supply hoses are shipped in
the washer drum. Be sure to remove each of these items
from the drum before using the washer.
÷
Hot water AquaShield ® hose
Cold water AquaShield ® hose
NOTICE; If any parts are missing please notify your
dealer immediately.
,/ Installation Step
Level the washing machine (as low
as possible)
Before washing laundry, run the
Drum Clean program
Page
-_> Levering
the
washer; Page
16
-_> Before
loading your
first load of
laundry; Page
19
Importance of installing on a solid, level
floor
Your new Bosch washing machine utilizes high spin
speeds to achieve superior water removal from your
laundry resulting in reduced drying time. It is important to
install your washing machine on a floor that will provide
firm support. This prevents the washer from experiencing
excess vibration during spinning that could cause the
washer to move or be noisy.
The installation surface must be solid and level in both
directions. Avoid installing your washer on soft surfaces
such as floors with carpet or foam backed covering
material.
If installing the washer on a wooden floor, observe the
following:
o install the washer in a corner for better support if
possible.
o if necessary, reinforce the floor by screwing a water
resistant wooden board to the floor (minimum of
1.18 in./30 mm thick).
Set up on a pedestal with drawer
Pedestal item number: WMZ 20490
Mount washer on the pedestal according to the
instructions in the installation kit.
Installation checklist
Review the following list and check off each step as it is
completed during installation.
,/ Installation Step Page
If installing to a pedestal (base), -_> Remove
complete the base installation the transport
before removing the transportation bolts; Page 12
bolts
Completely remove all four ship- -_> Remove
ping bolts keeping the bolt and the transport
bushing assemblies intact bolts; Page 12
Connect the water supply hose and -_> Water
drain hose connections;
Page 13
Connect the electrical power -_> Electrical
connection; P
age 16
Slide the washing machine into its
final location
Remove the transport bolts
CAUTION
DAMAGE TO THE APPLIANCE OR INJURY
POSSIBLE
o The machine is secured for transport with
transport bolts.
Transport bolts that are not removed can damage
the drum during operation of the machine, the
washer will vibrate, and it will be much noisier
during spin cycles if the transport bolts are not
removed before use.
Be sure to remove all 4 transport bolts
completely before first use. Keep the transport
bolts.
If a pedestal was purchased with the washer, it
must be installed first, prior to removing the
transport bolts. Please consult the pedestal
installation instructions.
o In order to prevent transport damage during later
transport, be sure to re-install the bolts before
transport.
12
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