Bosch VEZ-400 Mini PTZ Dome User guide

VEZ-400 Mini PTZ Dome

VEZ-400 Series

en User Manual

VEZ-400 Mini PTZ Dome Table of Contents | en 3

Table of Contents

1Safety 5

1.1 Safety precautions 5

1.2 Important safety instructions 6

1.3 Important notices 7

1.4 FCC & ICES compliance 10

1.5 Bosch notices 13

2 Description 15

2.1 Features 15

3 Unpacking 16

3.1 Parts List 16

3.2 Additional Tools Required 17

3.3 Accessories 17

4 Installation Overview 18

5 Installing a Surface Mount 19

6 Connection 22

6.1 RS-485 Connections 23

6.2 Video Connection 25

6.3 Alarm Connections 25

6.4 Power Connections 26

6.5 Camera Settings 26

6.5.1 Setting the address (ID) of the camera 28

6.5.2 Setting the protocol of the camera 28

7 On-Screen Display (OSD) Menu 29

7.1 Basic Navigation and Common Actions 29

7.2 Main Menu 31

7.2.1 Editing Titles 32

7.2.2 Clearing Saved Functions 33

7.3 System Setup Menu 33

7.3.1 System Information 33

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7.3.2 Reboot 34

7.3.3 Initialize 34

7.3.4 Password 35

7.4 Display Setup 36

7.4.1 OSD Setup 36

7.4.2 Privacy Zone 37

7.4.3 Image Setup 39

7.4.4 Motion/Face Detection 39

7.4.5 Language 40

7.5 Camera Setup 41

7.5.1 Focus/Zoom 41

7.5.2 WB Setup 42

7.5.3 AE Setup 43

7.5.4 D/N Setup 44

7.5.5 Advanced 45

7.5.6 WDR/DNR 46

7.6 Dome Motion Setup 47

7.6.1 General Setup 48

7.6.2 Motion Setup 48

7.6.3 Home Action 49

7.6.4 Calibration 51

7.7 Preset Setup 52

7.8 Pattern Setup 53

7.9 Tour Setup 54

7.10 Scan Setup 55

7.11 Alarm Setup 56

8Troubleshooting 58

9 Technical Specifications 60

10 Dimensions 62

11 Bosch Protocol 63

12 Pelco Protocol 65

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VEZ-400 Mini PTZ Dome Safety | en 5

1Safety

Before installing and operating the camera, please read this
manual carefully.

1.1 Safety precautions

DANGER!

High risk: This symbol indicates an imminently hazardous
situation such as "Dangerous Voltage" inside the product.
If not avoided, this will result in an electrical shock, serious
bodily injury, or death.

WARNING!

Medium risk: Indicates a potentially hazardous situation.
If not avoided, this could result in minor or moderate bodily
injury.

CAUTION!

Low risk: Indicates a potentially hazardous situation.
If not avoided, this could result in property damage or risk of
damage to the unit.

NOTICE!

This symbol indicates information or a company policy that
relates directly or indirectly to the safety of personnel or
protection of property.

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1.2 Important safety instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow these instructions.

5. Do not install near any heat sources such as radiators,
heaters, stoves, or other equipment (including amplifiers)
that produce heat.

6. Do not defeat the safety purpose of the polarized or
grounding-type plug. A polarized plug has two blades with
one wider than the other. A grounding type plug has two
blades and a third grounding prong. The wide blade or the
third prong is provided for your safety. If the provided plug
does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.

7. Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.

8. Only use attachments/accessories specified by the
manufacturer.

9. Use only with the cart, stand, tripod, bracket, or table
specified by the manufacturer. When a cart is used, use
caution when moving the cart/apparatus combination to
avoid injury from tip-over.

10. Unplug this apparatus during lightning storms or when l
unused for long periods of time. This will prevent damage
to the unit from lightning and power line surges.

11. Refer all servicing to qualified service personnel. Servicing
is required when the apparatus has been damaged in a
way, such as power supply cord or plug is damaged, liquid
has been spilled or objects have fallen into the apparatus,
the apparatus has been exposed to rain or moisture, does
not operate normally, or has been dropped.

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1.3 Important notices

CAUTION!

1. A regulated 24 VAC, 43W power supply is recommended
for use with this camera for the best picture and the most
stable operation. An unregulated power supply can cause
damage to the camera. When unregulated power supply is
applied, product warranty will be void.

2. Bosch recommends using the camera with a monitor that
has a CCTV-quality 75 Ohm video impedance level. If your
monitor is switched to high impedance, please adjust
accordingly.

3. Do not attempt to disassemble the camera to gain access
to the internal components. Refer servicing to your dealer
or to qualified service personnel.

4. Never face the camera towards the sun or any bright or
reflective light. This may cause smear on the picture and
possible damage to the CCD.

5. Do not remove the serial sticker for the warranty service.

All-pole power switch - Incorporate an all-pole power switch,
with a contact separation of at least 3 mm in each pole, into the
electrical installation of the building. If it is needed to open the
housing for servicing and/or other activities, use this all-pole
switch as the main disconnect device for switching off the
voltage to the unit.
Camera grounding - For mounting the camera in potentially
damp environments, ensure to ground the system using the
ground connection of the power supply connector (see section:
Connecting external power supply).
Camera lens - An assembled camera lens in the outdoor
housing must comply and be tested in accordance with UL/
IEC60065. Any output or signal lines from the camera must be
SELV or Limited Power Source. For safety reasons, the
environmental specification of the camera lens assembly must
be within the environmental specification of -10 °C (14 °F) to
50 °C (122 °F).

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Camera signal - Protect the cable with a primary protector if

the camera signal is beyond 140 feet, in accordance with
NEC800 (CEC Section 60).

Coax grounding:

– Ground the cable system if connecting an outside cable

system to the unit.

– Connect outdoor equipment to the unit's inputs only after

this unit has had its grounding plug connected to a
grounded outlet or its ground terminal is properly
connected to a ground source.

– Disconnect the unit's input connectors from outdoor

equipment before disconnecting the grounding plug or
grounding terminal.

– Follow proper safety precautions such as grounding for

any outdoor device connected to this unit.

U.S.A. models only - Section 810 of the National Electrical Code,
ANSI/NFPA No.70 provides information regarding proper

grounding of the mount and supporting structure, grounding of
the coax to a discharge unit, size of grounding conductors,
location of discharge unit, connection to grounding electrodes,
and requirements for the grounding electrode.

Disposal - Your Bosch product was developed and
manufactured with high-quality material and components that
can be recycled and reused. This symbol means that electronic
and electrical appliances, which have reached the end of their
working life, must be collected and disposed of separately
from household waste material. Separate collecting systems
are usually in place for disused electronic and electrical
products. Please dispose of these units at an environmentally
compatible recycling facility, per European Directive 2002/96/
EC.

Electronic Surveillance - This device is intended for use in
public areas only. U.S. federal law strictly prohibits
surreptitious recording of oral communications.

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Environmental statement - Bosch has a strong commitment
towards the environment. This unit has been designed to
respect the environment as much as possible.
Electrostatic-sensitive device - Use proper CMOS/MOS-FET
handling precautions to avoid electrostatic discharge.
NOTE: Wear required grounded wrist straps and observe proper
ESD safety precautions when handling the electrostatic­sensitive printed circuit boards.
Fuse rating - For protection of the device, the branch circuit
protection must be secured with a maximum fuse rating of 16A.
This must be in accordance with NEC800 (CEC Section 60).
Moving - Disconnect the power before moving the unit. Move
the unit with care. Excessive force or shock may damage the
unit and the hard disk drives.
Outdoor signals - The installation for outdoor signals, especially
regarding clearance from power and lightning conductors and
transient protection, must be in accordance with NEC725 and
NEC800 (CEC Rule 16-224 and CEC Section 60).
Permanently connected equipment - Incorporate a readily­accessible disconnect device in the building installation wiring.
Pluggable equipment - Install the socket outlet near the
equipment so that it is easily accessible.
Power resupply - If the unit is forced to power down due to
exceeding the specified operating temperatures, disconnect
the power cord, wait for at least 30 seconds, and then
reconnect the power cord.
Power lines: Do not locate the camera near overhead power
lines, power circuits, or electrical lights, nor where it may
contact such power lines, circuits, or lights.
Rack mount
– Ventilation - Do not place this unit in a built-in installation

or rack without proper ventilation or adhering to the
manufacturer’s instructions. The equipment must not
exceed its maximum operating temperature requirements.

– Mechanical loading - Properly mount the equipment in a

rack to prevent a hazardous condition due to uneven
mechanical loading.

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SELV - All the input/output ports are Safety Extra Low Voltage

(SELV) circuits. SELV circuits should only be connected to
other SELV circuits.
Because the ISDN circuits are treated like telephone-network
voltage, avoid connecting the SELV circuit to the Telephone
Network Voltage (TNV) circuits.
The system ground is only used to comply with safety standards
or installation practices in certain countries. Bosch does not
recommend connecting system ground to safety ground unless
it is explicitly required. However, if the system ground and
safety ground are connected and grounding loops are causing
interference in the video signal, use an isolation transformer
(available separately from Bosch).

CAUTION!

Connecting System ground to Safety ground may result in
ground loops that can disrupt the CCTV system.

Video loss - Video loss is inherent to digital video recording;
therefore, Bosch Security Systems cannot be held liable for any
damage that results from missing video information. To
minimize the risk of lost digital information, Bosch Security
Systems recommends multiple, redundant recording systems,
and a procedure to back up all analog and digital information.

1.4 FCC & ICES compliance

FCC & ICES Information

(U.S.A. and Canadian Models Only)

This device complies with part 15 of the FCC Rules. Operation is
subject to the following conditions:
– this device may not cause harmful interference, and
– this device must accept any interference received,

including interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules and ICES-003 of Industry Canada. These limits are
designed to provide reasonable protection against harmful

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interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and radiates
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. In a domestic environment, this product may cause
radio interference, in which case the user may be required to
take adequate measures. If this equipment does cause harmful
interference to radio or television reception, which may be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
– reorient or relocate the receiving antenna;
– increase the separation between the equipment and

receiver;

– connect the equipment into an outlet on a circuit different

from that to which the receiver is connected;

– consult the dealer or an experienced radio/TV technician

for help.
Intentional or unintentional modifications, not expressly
approved by the party responsible for compliance, shall not be
made. Any such modifications could void the user's authority to
operate the equipment. If necessary, the user should consult
the dealer or an experienced radio/television technician for
corrective action.
The user may find the following booklet, prepared by the
Federal Communications Commission, helpful: How to Identify
and Resolve Radio-TV Interference Problems. This booklet is
available from the U.S. Government Printing Office,
Washington, DC 20402, Stock No. 004-000-00345-4.

Informations FCC et ICES

(modèles utilisés aux États-Unis et au Canada uniquement)

Ce produit est conforme aux normes FCC partie 15. la mise en
service est soumises aux deux conditions suivantes :

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– cet appareil ne peut pas provoquer d'interférence nuisible

et

– cet appareil doit pouvoir tolérer toutes les interférences

auxquelles il est soumit, y compris les interférences qui

pourraient influer sur son bon fonctionnement.
Suite à différents tests, cet appareil s’est révélé conforme aux
exigences imposées aux appareils numériques de Classe A en
vertu de la section 15 du règlement de la Commission fédérale
des communications des États-Unis (FCC), et en vertu de la
norme ICES-003 d’Industrie Canada. Ces cexigences visent à
fournir une protection raisonnable contre les interférences
nuisibles quand l'appareil est utilisé dans un environment
commercial. Cet appareil génère, utilise et émet de l'energie de
fréquence radio, et peut, en cas d'installation ou d'utilisation
non conforme aux instructions, engendrer des interférences
nuisibles aux radiocommunications. Toutefois, rien ne garantit
l'absence d'interférences dans une installation particulière.
L’utilisation de ce produit dans une zone résidentielle peut
provoquer des interférences nuisibles. Le cas échéant,
l’utilisateur devra remédier à ces interférences à ses propres
frais. Il est possible de déterminer la production d'interférences
en mettant l'appareil successivement hors et sous tension, tout
en contrôlant la réception radio ou télévision. L'utilisateur peut
parvenir à éliminer les interférences éventuelles en prenant une
ou plusieurs des mesures suivantes:
– Modifier l'orientation ou l'emplacement de l'antenne

réceptrice;
– Éloigner l'appareil du récepteur;
– Brancher l'appareil sur une prise située sur un circuit

différent de celui du récepteur;
– Consulter le revendeur ou un technicien qualifié en radio/

télévision pour obtenir de l'aide.
Toute modification apportée au produit, non expressément
approuvée par la partie responsable de l'appareil, est
strictement interdite. Une telle modification est susceptible
d'entraîner la révocation du droit d'utilisation de l'appareil.

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Au besoin, l’utilisateur consultera son revendeur ou un
technicien qualifié en radio/télévision, qui procédera à une
opération corrective.
La brochure suivante, publiée par la Commission fédérale des
communications (FCC), peut s’avérer utile : How to Identify and
Resolve Radio-TV Interference Problems (Comment identifier et
résoudre les problèmes d’interférences de radio et de
télévision). Cette brochure est disponible auprès du U.S.
Government Printing Office, Washington, DC 20402, États-Unis,
sous la référence n° 004-000-00345-4.

1.5 Bosch notices

DANGER!

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE
COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION!

This is a Class A product. In a domestic environment, this
product may cause radio interference, in which case the user
may be required to take adequate measures.

Disclaimer

Underwriter Laboratories Inc. ("UL") has not tested the
performance or reliability of the security or signaling aspects of
this product. UL has only tested fire, shock and/or casualty
hazards as outlined in UL’s Standard(s) for Safety for Audio,
Video and Similar Electronic Apparatus - Safety Requirements
(UL 60065). UL Certification does not cover the performance or
reliability of the security or signaling aspects of this product.
UL MAKES NO REPRESENTATIONS, WARRANTIES, OR
CERTIFICATIONS WHATSOEVER REGARDING THE
PERFORMANCE OR RELIABILITY OF ANY SECURITY- OR
SIGNALING-RELATED FUNCTIONS OF THIS PRODUCT.

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Copyright

This manual is the intellectual property of Bosch Security
Systems and is protected by copyright. All rights reserved.

Trademarks

All hardware and software product names used in this
document are likely to be registered trademarks and must be
treated accordingly.

Note:

This manual has been compiled with great care and the
information it contains has been verified thoroughly. The text
was complete and correct at the time of printing. The ongoing
development of products means that the content can change
without notice. Bosch Security Systems accepts no liability for
damage resulting directly or indirectly from faults,
incompleteness or discrepancies between this manual and the
product described.

More information

For more information please contact the nearest Bosch Security
Systems location or visit www.boschsecurity.com

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VEZ-400 Mini PTZ Dome Description | en 15

2 Description

This manual is a reference for programming and operating the
VEZ-400 Mini PTZ Dome camera. It contains information about
features, commands, and operation methods.

The VEZ-400 Mini PTZ Dome is an autofocus, high-resolution,
integrated day/night camera that is part of a larger building
block for any surveillance/security system. By using multiple
keyboard controllers and multiple dome cameras, no place is
too large for monitoring. Extensible andflexible architecture
facilitates remote control functions for a variety of external
switching devices, such as DVRs.

2.1 Features

– 260X Zoom (26X Effective Optical Zoom, 10X Digital)
– Wide Dynamic Range (WDR)
– Day & Night (Auto/BW/Color)
– Pan 360° Endless Rotation
– Tilt 180° Vector scan (90° when 3D Privacy Masking is

enabled)
– 99/210 Preset Positions (except Short-cut command)
– 2/8 Auto scans
– 2/8 Patterns
– 2/8 Tours (consisting of Presets, Patterns, and Scans)
– 4 Alarm inputs, 1 Alarm output (Off/N.C./N.O.)
– Programmable PTZ Speed: Proportional to Zoom ratio,

changeable preset speed
– OSD with multiple display languages
– Privacy mask zones

NOTICE!

The VEZ-400 Mini PTZ Dome uses a 30X zoom lens (fW=3.49
±0.17mm fT=104.02 ±5.20mm). The polycarbonate bubble (part
of the camera housing) causes image distortion, reducing the
optical zoom performance. The effective optical zoom ratio is
26X +/- 10%.

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3 Unpacking

This equipment should be unpacked and handled with care. If
an item appears to have been damaged in shipment, notify the
shipper immediately.
The original packing carton is the safest container in which to
transport the unit and must be used to return the unit for
service. Save it for possible future use.
Verify that all the parts listed in the Parts List are included. If
any items are missing, notify your Bosch Security Systems Sales
or Customer Service Representative.

3.1 Parts List

Qty Description

1 VEZ-400 Mini PTZ Dome camera

1 Drilling Template

4 6 x 30 mm plastic anchors

4 #8 x 32 screws and attached O-rings

4 M4 x 12 Torx screws and attached O-rings

1 T20 Security Torx wrench

1 User Manual (this booklet)

WARNING!

Make sure that appropriate mounting screws, rubber O-rings,
and anchors are used for the surface to which the camera is
mounted. The supplied plastic anchors and mounting screws
are only suitable for mounting the camera on a concrete ceiling.

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3.2 Additional Tools Required

– No. 2 Phillips screwdriver
– Drill with appropriate bit for pre-drilling anchor holes
– Appropriate tool for cutting a hole in drywall or ceiling tile

(if applicable)

3.3 Accessories

The following accessories are available for the camera:

Model Number Description Drawing

VEZ-A4-IC VEZ-400 In-ceiling Mount

(Charcoal color and
white color ceiling plate
included)

VEZ-A4-PC VEZ-400 Pipe mount

(Charcoal color)

VEZ-400 Pipe mount

VEZ-A4-PW

VEZ-A4-WC VEZ-400 Wall mount

VEZ-A4-WW VEZ-400 Wall mount

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(White color)

(Charcoal color)

(White color)

18 en | Installation Overview VEZ-400 Mini PTZ Dome

4 Installation Overview

The VEZ-400 Mini PTZ Dome camera comes with the hardware
and installation instructions necessary to mount the camera to
a ceiling.
This following mounting accessories are available (and are
supplied with separate mounting instructions):
– Wall mount, used in applications where the camera is

mounted to a vertical wall.

– Pipe mount, used in applications where the camera is

mounted to a horizontal (high) ceiling.

– In-ceiling mount, used in applications where the camera is

mounted into a recessed ceiling.
The installation should be made by qualified installation
personnel and conform to the National Electrical Code and
applicable local codes.

DANGER!

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN
THE OPERATING INSTRUCTIONS, UNLESS YOU ARE QUALIFIED
TO DO SO.
In USA and Canada, use Class 2 power supply unit (PSU) only.

NOTICE!

A grounded conduit is required in order to meet the EMC
Regulation Requirements.

NOTICE!

The 60cm/23.5" cable attached to the VEZ-400 Mini PTZ Dome
camera is designed to make the necessary cable connections
outside of the camera in a junction box (not included).

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VEZ-400 Mini PTZ Dome Installing a Surface Mount | en 19

5 Installing a Surface Mount

Use the following illustration as a guide for installing the
camera directly onto the ceiling (surface mount):

Figure 5.1 Mounting diagram

Number Description

1 Drilling template
2 6 x 30 mm plastic anchor
3 Camera base
4O-ring
5 #8 x 32 screw
6 Safety strap

(will hold item #7 dome cover for easy installation)
7Dome cover
8 M4 x 12 Torx screw

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CAUTION!

To prevent humidity problems, the camera must be installed in
dry conditions, and the cable leads should be sealed after they
are connected.

1. Determine a secure location that can support the weight of
the dome.

2. Use the template (refer to Figure 6.1, item 1) to mark the
locations of the four screw holes and the cable conduit.

3. Pre-drill the four screw holes wide enough to accept the
plastic anchors.

4. Cut out the entire cable conduit hole.

5. Insert the four plastic anchors (item 2) inside the pre­drilled holes.

6. Route the cables from the camera through the conduit in
the ceiling.

7. Remove the dome cover (item 6) from the camera base
(item 3).

NOTICE!

To prevent scratches on the dome cover, Do Not Remove the
plastic film protecting the dome cover until after hardware
installation is complete.

8. Remove the white foam ring from the camera base, and
remove the white foam sheet from the inside of the dome
cover. (These are for protection during transport.)

9. Align the four screw holes on the camera base (item 3)
with the four plastic anchors.

CAUTION!

When (re)mounting the camera base, make sure that each
mounting screw has a rubber O-ring. This ensures protection
against water ingress.

10. Attach the camera base to the ceiling using the four #8 x
32 screws (with O-rings attached) (item 4). Tighten the

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VEZ-400 Mini PTZ Dome Installing a Surface Mount | en 21

screws enough to ensure that the camera base is secured
to the ceiling.

11. Make the necessary Dip Switch settings (described in
chapter 4.3). Note: This step can also be done later, but
then the dome cover must be re-opened.

CAUTION!

When (re)mounting the dome cover to the camera base, make
sure that each screw has a rubber O-ring, and that the large
rubber O-ring is in place on the camera base. This ensures
protection against water ingress.

12. Align the screw holes on the dome cover (item 6) with the
camera base.

13. Attach the dome cover to the camera base using the four
M4 x 12 Torx screws (with O-rings (item 4) attached) using
the supplied Torx wrench. Make sure that the large rubber
O-ring between the camera base and dome cover is in
place to protect the camera against water ingress. Tighten
the screws enough to ensure that the housing is secured to
the camera base and that the rubber O-rings seal the dome
cover against water ingress.

14. Remove the plastic film protecting the dome cover from
scratches.

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6 Connection

After the camera is mounted, connect the video, control, and
power cables.

CAUTION!

Do not connect power to the camera until all other connections
are made.

CAUTION!

Installation should only be performed by qualified service
personnel in accordance with the National Electrical Code or
applicable local codes.

CAUTION!

All wires for installation applications must be routed through a
grounded conduit.

CAUTION!

To prevent humidity problems, the camera must be installed in
dry conditions, and the cable leads should be sealed once
connected.

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