Bosch PC9000 User Manual
Integration Software PC9000
Technogram August 23, 2001
Affects: PC9000
Subject: Adding a new record but not saving it causes deletion of
passcodes and authority levels for all users at the panel
Situation
It has come to the attention of Bosch Security Systems that doing a manual download to all panels after adding a user and
not saving the changes will result in all the users at the panel level no longer having passcodes (blank) and the authority
levels reset to 0.
Cause
This scenario is caused by adding a new record in Personnel Manager, but not saving it before exiting to another module.
When switching to another module from Personnel Manager, there is a prompt to save changes. If NO is selected, a
record is created in the PC9000 database with a User ID of 0. Later, when the ‘Download Personnel Record to All Panels
(or to Panel Group)’ option is selected, the data structure at the panel becomes corrupted, therefore, removing all
passcodes and changing the authority levels to 0 for all users at the panel. The database in PC9000 is still correct and
shows all the information.
Note: If AUTO ALARM is checked for a user profile and an event occurs that generates an alarm, PC9000 will
automatically switch to the Alarm manager. If a new record is in the process of being added, PC9000 will switch
to the Alarm Manager and will not save that new record. (The information that was entered is still in the PC9000
database, however, as an invalid User ID of 0).
Solution
To resolve issue, follow the procedures below:
1. Open the PC9000 application.
2. Switch to the Personnel Manager module.
3. Delete the record with the User ID of 0. This is usually Record 1 in the database. (There may be more than
one record with ID 0).
4. Download to the panel(s).
5. Create a User Profile that DOES NOT have the AUTO ALARM option checked and use this login when
adding users to the database. (The alarms that occur will still be visible from Personnel Manager, but will
not automatically switch to the Alarm Manger).
If this situation occurs, DO NOT IMPORT THE PANEL DATA INTO PC9000. This will cause the
PC9000 database to be corrupt as well. If it is necessary to view the user codes from the panel, USE A
D5200 PROGRAMMER.
© 2002 Bosch Security Systems
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