Bodum 3020 USA User Manual

3020 USA GRANOS

ESPRESSO MACHINE

MACHINE À ESPRESSO

MÁQUINA DE ESPRESSO

Instruction for use

ENGLISH

Mode d’emploi

FRANÇAIS

Instrucciones de uso

ESPAÑOL

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3020 EURO GRANOS ESPRESSO MACHINE OVERVIEW »
3020 EURO GRANOS MACHINE À ESPRESSO VUE D’ENSEMBLE »
3020 EURO GRANOS ESPRESSO MÁQUINA VISTA DE CONJUNTO »

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IMPORTANT SAFEGUARDS

When using electric appliances, basic
safety precautions should always be followed,

IMPORTANT SAFEGUARDS

including the following:

1. Read carefully the instructions provided with
an appliance.

2. Keep hands away from hot parts of the
appliance, including the cup warming plate,
filter holder and steam nozzle. Use handles or
knobs.

3. Do not remove the filter holder during water
flow or coffee flow as the unit is under pres­sure.

4. Do not immerse the appliance in water or
any other liquid to protect against electric
shock.

5. Close supervision is necessary when your
appliance is being used by children.

6. Unplug from outlet when not in use and
before cleaning. Clean the appliance only when
the unit has been switched off and allowed to
cool.

7. Do not operate any electrical appliance with
a damaged cord or plug, or after the appliance
has been malfunctioning, or damaged in any
manner. If damage is suspected, return the
appliance to the nearest authorized service
facility for examination, repair or adjustment.

8. Do not use your appliance with accessory
attachments unless it is recommended by the
appliance manufacturer to reduce injuries.

9. Do not use outdoors.

10. Do not let the power cord of an appliance
hang over the edge of a table or bench top or
touch any hot surface, and do not allow the
power cord to come into contact with the hot
parts of the appliance (cup warming plate, filter
holder, steam nozzle).

11. Always use your appliance from a power
outlet of the voltage (A.C. only) marked in the
appliance.

12. Do not place an appliance on or near a
hot gas flame, electric element or on a heated
oven. Do not place on top of any other appli­ance.

13. Always attach plug to appliance first, then
plug cord into the wall outlet. And turn the
power off before you insert or remove a plug.

14. Do not use an appliance for any purpose
other than its intended use.

SAVE THESE INSTRUCTIONS!

This appliance has a polarized plug (one blade
is wider than the other). To reduce the risk of
electric shock, this plug is intended to fit into a
polarized outlet only one way. If the plug does
not fit fully into the outlet, reverse the plug. If it
still does not fit, contact a qualified electrician.

Do not attempt to modify the plug in any way.

A short cord is provided to reduce the hazard
resulting from becoming entangled in or tripping
over a longer cord. An extension cord may be
used if you are careful in its use:

1. The electrical rating of the extension cord
should be at least as great as the electric rat­ing of the appliance.

2. An extension cord with the power cord must
be arranged so that it will not drape over the
countertop or tabletop where they can be pulled
on by children or tripped over accidentally.

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IMPORTANT SAFEGUARDS

SAVE THESE INSTRUCTIONS!

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®

Welcome to BODUM

Congratulations! You are now the proud owner of a GRANOS Espresso machine. We hope you will enjoy using this

®

product.

BODUM

®

Several BODUM

WELCOME TO BODUM

French Roast and BODUM Estate Decaf all lend themselves to this classic method of brewing. Each of these coffees is hand­roasted and ‘cupped’ (taste-tested) for quality several times before being packed for sale. The perfect shot of espresso,
however, requires more than just carefully selected, blended, and hand-roasted beans. Making great espresso requires a great
espresso machine. The combination of high coffee quality, fresh water and mechanical excellence ensures an optimal espresso
every time – a final brew that is characteristically rich, with crema crowning each cup.

ABOUT ESPRESSO COFFEE

BODUM
has enabled us to develop this pump espresso machine which is as beautiful as it is functional. Learning from commercial
machines has inspired the design of the GRANOS with the filter handle made from brass and all the internal and external
components made from metal and high-quality electrical parts. The BODUM
and takes the guesswork out of making a perfect cup of espresso. At the push of a button you can have a single or double
espresso, or program it to suit your personal taste, so next time it will remember just how you like it. As coffee continues to be
an integral part of culture, the demand for the perfect cup is ever increasing. We have tailored the design of our espresso
machine to satisfy your individual requirements. Drinking authentic café-quality coffee at home is guaranteed with a BODUM
Espresso machine. The simple-to-use design of the machine allows you to enjoy the sweet aroma and taste of the perfect shot
of espresso with its signature golden cream every time.

WHAT MAKES A GOOD COFFEE?

There are many factors that contribute to the perfect coffee. The words ‘taste’ and ‘aroma’ are consistently used
when describing the perfect cup. The sweet aroma and taste of the perfect coffee is largely due to the correct combination of
temperature and pressure during the brewing process. The ‘Thermoblock’ heating system ensures the water is at the
correct temperature, so that the full coffee flavor is extracted. Secondly, the combination of the 19 BAR pump, dual-wall filter
and stabilizing baffle ensure to release the correct pressure at which the liquid espresso is released from the spout. The flow
should consist of both liquid and cream. This cream is commonly known as the Crema. The per fect Crema should be thick and
stable and preserve the coffee flavor, aroma and temperature.

®

coffees are per fect for espresso brewing – BODUM’s Best, BODUM Espresso, BODUM Sumatra, BODUM

®

's extensive experience in designing quality products together with more than 50 years know-how of coffee brewing

®

GRANOS Espresso machine is fully programmable

®

We hope you have many enjoyable coffee experiences with the BODUM

®

GRANOS Espresso Machine.

OVERVIEW

Top cover

1

Warming plate for cups

2

Control panel

3

Brewing head

4

Filter holder

5

Drip grill

6

Steam baffle

7

Drip tray

8

Water container lid

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Removable water container

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THE WATER CONTROL KNOB

CLOSE position OPEN position

STEAM/ WATER mode

Water control knob

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Steam nozzle

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Frothing aid

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Cable storage

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One cup filter

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Two cup filter

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Espresso pod filter

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Measuring spoon

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Cover for bottleholder

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Bottle adapter

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THE WATER CONTROL KNOB · OVERVIEW

Note: Before turning on your GRANOS Espresso machine ensure that the water control knob on the side of the espresso machine is not
in the STEAM/ WATER mode, but is in the CLOSE position.

BEFORE FISRT USE

Before using your espresso machine for the first time or if you have not used it for some time, rinse the machine by running water
through without coffee in the filter holder (see ‘Making Espresso’).

Note: Due to a safety cut out system of about 200 mls, you will need to press the MANUAL button several times to empty the water
reservoir. If necessary, you may need to stop the operation by pressing the MANUAL button again, empty the container, then resume the
operation.

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THE CONTROL PANEL

THE CONTROL PANEL

OFF
Espresso machine is
not active.

ONE CUP

TWO CUPS

MANUAL

POWER

POWER ON
All lights flash 3 times.

POWE OFF
All lights flash 2 times.

STEAM

WATER

MEMORY

HEATING UP
Espresso machine is
heating up.

Note: If the POWER button is
flashing ‘red’ it means the
espresso machine is heating
up. If the lights are constant
then you can start using the
espresso machine.

READY STATE/ ON
All lights are constant. You can
start using the espresso
machine.

SUSPEND MODE
When the machine is not used
for more than 30 minutes it
enters suspend mode. Back to
‘Ready State’ by pressing the
POWER button.

COOLING DOWN
Espresso machine is cooling
down the heater.

WARNING SIGN
Lack of water.

WARNING SIGN
Control knob is open.

FILLING THE WATER RESERVOIR

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FILLING THE WATER RESERVOIR

1. Remove the water reservoir
and open the lid.

2. Fill the water reservoir with
water. Tip: The water reser voir
should always be filled with
fresh tap water or use your
favourite mineral water.

PLACING A MINERAL WATER BOTTLE

1. Remove the water reservoir
from the machine and put it

2. Place the cover on the bottle
holder.

elsewhere.

THE WARMING PLATE

3. Replace the water reservoir
firmly into the unit and close
the lid.

3. Place the adapter on the
water bottle.

Alternatively you can simply
open the lid of the water
reservoir and fill with cold water
without removing it from the
machine.

4. Turn around the bottle and
place it firmly into the unit.
Note: When using a water
bottle small amounts of water
may drop out of the bottle
adapter. This allows air flow so
that the water pumps smoothly.

1. Pre-heat your espresso cups:
place them upside down on the
warming plate.

2. Close the top cover while
pre-heating the cups.

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START THE MACHINE

STOP THE MACHINE · START THE MACHINE

1. Insert the power cord into a
120V AC power socket. Ensure
that the water control knob is in
the CLOSE position.

SUSPEND MODE

If you do not use the unit for
more than 30 minutes it enters
suspend mode:

STOP THE MACHINE

2. Start the unit by pressing
the POWER button. All small
round lights will illuminate and
flash 3 times.

The POWER button will change
color from red to orange. The
heater temperature will go
down to half of that required for
the READY STATE.

3. Then the red power light will
start flashing as long as the
machine is heating up.

Back to READY STATE: Press the
POWER button.

4. As soon as the red light has
stopped flashing you can start
using the espresso machine.

Stop the unit by pressing the
POWER button.

MAKING ESPRESSO · 1 CUP

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MAKING ESPRESSO

1. Select the ‘One cup’ filter
and place it in the filter holder.

5. Position the filter handle on
the brewing head and turn the
handle to the right.

2. Place one scoop of coffee
into the filter.

6. Place a cup under the brew­ing head. Then press the ONE
CUP button.

Note: We recommend heating the filter holder head and the cup by running
one brew without coffee before use each time you star t the machine.

MAKING ESPRESSO · 2 CUPS

3. Tamp the coffee carefully. 4. Wipe the edge of the filter to
remove any excess coffee
grinds.

7. The brewing process starts.

When the ‘One cup’ has

8. Remove used coffee grinds
and clean the filter.

brewed the process will stop
automatically.

1. Select the ‘Two cup’ filter
and place it in the filter
holder.

2. Place two scoops of coffee
into the filter. Continue as
showed in the steps 3. and 4.
“Making Espresso · 1 Cup”.

3. Position the filter handle on

the brewing head and turn the
handle to the right.

4. Place 2 cups under the
brewing head and press the
TWO CUP button. Continue as
showed in the steps (7., 8.)
before.

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MAKING ESPRESSO

MAKING ESPRESSO · COFFEE POD

1. Select the Espresso pod
filter and place it in the filter
holder.

SET MEMORY FOR 1/2 CUPS

1. Prepare everything for one or
two cups. Press the MEMORY
button.

MANUAL BREWING

2. Place the coffee pod in the
filter.

2. Then press the ONE CUP or
TWO CUP button.

3. Position the filter handle on
the brewing head and turn the
handle to the right.

3. When the right amount is
achieved, press the ONE CUP
or TWO CUP button again.
Brewing coffee stops.

4. Place 1 cup under the
brewing head and press the
ONE CUP button. Continue as
showed in the steps before.

Note: The machine has
‘recorded’ the amount of water.
Next time the ONE CUP or TWO
CUP button is used, the same
amount of coffee will be
brewed as ‘recorded’ with the
MEMORY button.

1. Prepare everything for one or
MANUAL button.

2.Brewing coffee star ts. 3. When the right amount is
achieved, press the MANUAL
button again. Brewing coffee
stops.

HOT WATER

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FROTHING MILK · HOT WATER

1. Remove the froth
enhancing steam attach­ment from the steam
nozzle.

FROTHING MILK

1. Attach the froth
enhancing steam attach­ment to the steam nozzle.

2. Press the WATER
button.

2. Press the STEAM
button.

3. Swing the steam noz­zle inwards over the drip
tray and place a container
under it.

3. Swing the steam noz­zle inwards over the drip
tray and place a container
under it. Open the water
control knob to the left
for hot steam.

4. Open the water control
knob to the left for hot
water and back again for
stopping the water.

4. Close the water control
knob to stop the steam.

5. Press the WATER
button again to get back
to READY STATE.

5. Press the STEAM
button again to get back
to READY STATE.

Note: Before the machine goes back to READY STATE the heater temperature will go down. POWER light changes to green and starts to flash
as long as the heater temperature goes down. While cooling down, the machine may make a knocking noise and steam will come out from the
drip tray.

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WARNING SIGN

WARNING SIGN · WATER CONTROL KNOB

If the control knob is in the
OPEN position you will get a
warning sign when you start the

WARNING SIGN: POWER light
and STEAM/ WATER lights
flash.

machine.

WARNING SIGN · RUN OUT OF WATER

If there is no more water all
lights will flash twice.

Then the POWER button will
flash alternately red and green.

Turn the water control knob to
CLOSE position.

Fill the water reservoir and
press the POWER button to
return to READY STATE.

STEAM and WATER light will
then stop flashing and the
machine continues to the
proper operations.

SECRET TO THE PERFECT CUP

With this appliance and a little experience, you can create café-quality coffee at home. Here are a few helpful suggestions: A single shot
of espresso should result in only 30–35mls of coffee. The grind of coffee is critical. Use a fine to medium grind for domestic espresso
machines. We recommend heating up the filter holder head and the cup before use.

A common mistake is running too much water through the ground cof fee, resulting in a thin and bitter tasting espresso. Ensure your
coffee grinds are ‘tamped’ evenly. ‘Tamping’ refers to the amount of pressure with which coffee grinds are packed into the filter.
If your espresso pours too slowly, tamp the coffee grind more lightly, or try a coarser grind. If your espresso is thin and water y, tamp the
coffee grinds harder, or try a finer grind.

Always use the freshest beans or ground coffee available and store in an airtight container in a cool, dry, dark place. Whole bean coffee
stays fresh longer than ground coffee. When grinding your own coffee, never grind more than you will use for immediate brewing. Once
ground, the coffee will begin to loose its flavor. Although not recommended, if you need to keep coffee for extended periods of time, it’s
best to freeze the coffee.

Before use, ensure that the coffee has been allowed to thaw to room temperature. Keep your espresso machine clean and thoroughly
rinsed. Run water through the brewing head and flush the steaming head and the steaming nozzle in fresh water after each use.
Little things count – warming your cups, using filtered water and ser ving the coffee immediately after brewing do make a difference.

EASY STEPS FOR FROTHING MILK

Milk frothing means steaming the milk to heat it and create froth. Just like making an espresso, per fecting the art of milk texturing
takes time and practice. Attach the froth-enhancing attachment to the end of the steam nozzle on your espresso machine. You can also
choose to steam the milk without the attachment. Using fresh, cold milk, fill the stainless steel frothing jug to no more than 1/3 full.
The amount of milk you steam should be adequate for the coffees you are preparing. Keep in mind that the volume of milk will increase
during the texturing process.

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SECRET TO THE PERFECT CUP

Insert the steam nozzle into the frothing jug and turn the water control knob to open position. Lower the jug so that the tip of the steam
nozzle is just below the surface of the milk and place your hand on the side of the jug. Move the frothing jug so that the steam nozzle is
to one side, this will create a whirlwindmotion in the milk. As the steam heats the milk, the milk will begin to rise. Follow the level of the
milk by lowering the jug, always keeping the tip of the steam nozzle just below the surface.

Once the milk has expanded to double its original volume, lower the steam nozzle further into the milk and continue the whirlwind
motion. This will give the milk a fine texture with no big bubbles. Cease steaming when the frothing jug becomes too hot to continue
holding the palm of your hand against the side. Pour the textured milk into your espresso as soon as possible.

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DESCALING

DESCALING

After continued use, your espresso machine may develop a build-up of mineral deposits. Thus your machine will require occasional
‘descaling’. We recommend that you descale your machine every 2 –3 months, although this period will depend on the hardness of water
and frequency of use of the machine.

Descaling solution

To descale we recommend the use of ordinary commercial descalers. Alternatively, dissolve 2 dessertspoons of tartaric acid (crème of
tartar) or citric acid in half a litre of lukewarm water.

Important: Do not use vinegar.

DESCALING THE ESPRESSO MACHINE

Ensure that the espresso machine is turned off and the power
cord is unplugged.

1. Remove the water reservoir from the machine and if
necessary empty any water.

2. Remove the drip tray and place it out of the way.

12. Place a large container under the brewing head and another
container under the steam nozzle.

13. Insert the power cord into a 120V AC power outlet and turn
the power ON.

14. Press the MANUAL button. Run through about 1/3 of the
liquid immediately. Note: Due to a safety cut out system of 200

3. Remove the filter holder from the machine and rinse it
thoroughly under running water and set aside.

4. Place a cloth/tea towel on the bench and carefully turn
the machine upside down. The machine should now be on the

mls, you will need to press the MANUAL button several times to
empty the water reservoir.

15. Once you have run through about 1/3 of the liquid press the
MANUAL button several times to empty the water reservoir.

warming plate resting on the cloth/tea towel.

16. After 2 minutes stop the machine by pressing the POWER

5. Using a screwdriver, unscrew the brewing filter from the
brewing head.

6. Remove and set aside the washer and screw in a safe place.
Important: Be careful not to lose the washer and screw once you

button on the machine. Now that the machine is off, turn the
water control knob to the CLOSE position.

17. Leave the machine off for 10–15 minutes to allow the
descaler to take affect.

have removed them from the brewing filter.

18. Press the POWER button, so that the machine is now on.

7. Remove the filter from the center hole using the tip of a fork
or a skewer. Wash the filter in hot soapy water, rinse and dry
well. Set aside in a safe place.

8. Using a small brush, scrub in and around the area of the
brewing head, removing all coffee granules.

Press the MANUAL button and allow all of the rest of the
descaler solution to run through the brewing head, then press
the MANUAL button again to stop the water flow.

19. Turn the water control knob to OPEN position and allow the
solution to come through the steam nozzle. After 3–4 minutes
turn the water control knob to CLOSE position.

9. Remove the froth enhancing steam attachment, wash
thoroughly under running water and set aside. Wipe down the
steam nozzle with a small brush.

20. To finish, press the MANUAL button and allow the remaining
water in the reservoir to run through the brewing head.
Note: Due to a safety cut system of 200mls, you will need to

10. Turn the machine upright, so that it is now sitting correctly
on the bench.

press the MANUAL button several times to empty the water
reservoir.

11. Place the water reservoir onto the machine and fill with the
descaling solution.

21. Remove and empty the containers placed under the brewing
head and steam nozzle. Once emptied, once again place one
under the brewing head and the other under the steam nozzle.

22. Remove the water reservoir from the machine and rinse
thoroughly under running water, ensuring that all traces of the
descaling solution is removed. Fill the water reservoir with clean
water and place onto machine.

23. Run two full water reservoirs through the brewing head. Refill
the water reservoir and run the steam nozzle for 4–5 minutes.
Note: Ensure that you continue to run water through the machine
until the water runs clean and clear.

24. When this is finished, remove the water reservoir and set
aside. Remove the water containers and give the machine a good
wipe over.

25. Turn the machine upside down. The machine should now be
on the warming plate resting on the cloth/tea towel once again.

26. Carefully replace the rubber seal, filter, washer and screw.
Tighten well.

27. Turn the machine upright, so that it is now sitting correctly on
the bench.

28. Replace the drip tray and froth enhancing steam attachment
onto the steam nozzle.

29. Fill the water reservoir with water and position it on the
machine.

TECHNICAL DATA

Rated voltage:

120V, ~60Hz

Rated power:

1200W

Pump pressure:

19 BAR

Heating system:

Thermoblock

Cable length:

Approx. 80 cm

Approvals:

UL, CUL

Limited warranty:

2 years

15

TECHNICAL DATA

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CARE AND CLEANING

The coffee making process involves extracting oils out of cof fee grinds to make espresso cof fee. Deposits of these oils build up over
time and affect the taste of the cof fee and operation of the espresso machine. Regular cleaning to remove these oils is essential for
espresso machines to keep operating effectively. Flushing water through the brewing head and the steam nozzle, is the easiest way to
keep your machine clean after making each coffee, and at the end of your cof fee making session.

CARE AND CLEANING

Important: Do not wash parts in the dishwasher. Do not immerse the unit in water.

Drip tray

Remove the grid and drip tray at regular intervals to empty. Clean the drip tray and its grid with water and a little non-abrasive washing
up liquid, rinse and dry. Over time it is normal for the inside of the drip tray to be stained by the oils in the coffee.

The brewing head, filters & filter handle

The filter and filter handles should be washed after each use by rinsing them under warm water. Wash at regular intervals in warm soap
water using a mild detergent. To clean the brewing head, flush water through and wipe the head and around the inside rim with a damp
cloth. To assist in keeping the filter and the brew head clean, at the end of each coffee making session we recommend you run the
machine, with the filter in place, without coffee using water only. Should the holes in the filter become clogged with coffee granules use
a fine bristled brush to remove them.

Brew head rubber seal

This seal is located in the brewing head and creates a seal against the filter handle when making an espresso. Over time this seal
looses its elasticity and will require replacement. Sign that the seal is deteriorating are when: the filter handle rotates to the far right and
feels loose, or steam escapes from around the brewing head during use. Note: When your machine is not being used, we recommend
that you do not leave the filter handle attached to it as this will reduce the life of the seal.

The cup warming plate and exterior

Wipe over the unit with a damp cloth and wipe dry. Do not use abrasives or metal scourers, as these will scratch the exterior sur face.

Steam nozzle and froth attachment

The steam nozzle and froth attachment needs to be cleaned each time you froth milk or heat any other liquid. To clear the steam nozzle,
wipe with a damp cloth and for the froth attachment, simply rinse it under warm water. On a monthly basis we recommend thoroughly
cleaning the steam nozzle. To do this soak the nozzle in water with the stainless frothing jug resting on the drip tray. Ensure that the
water level in jug is over the nozzle. Run steam through the nozzle for 30 seconds, then leave to soak overnight. In the morning poke a
pin up the steam nozzle, then turn the machine on and run steam through the nozzle again for 30 seconds.

TROUBLE SHOOTING

Problem Possible cause Solution

17

Coffee runs down the side
of the filter holder.

No coffee runs through.

Coffee filters out in drops.

Espresso does not have
any Crema.

· Filter holder is not inserted correctly.

· Edge of filter insert is not free of coffee
granules.

· The brewing head is dirty.

· The brewing head is defective.

· Brew head rubber seal is damaged.

· No water in the water reservoir.

· Water reservoir not correctly assembled.

· Water control knob set to STEAM/ WATER
setting.

· Brewing filter may be blocked.

· The filter is blocked, the coffee grounds are
too fine or tamped down too hard.

· Coffee grounds are too fine or are too
compacted.

· Machine blocked by scale build up.

· Coffee is old or dr y.

· Coffee not compacted firmly enough.

· Coffee too coarse.

· Machine is too hot.

· See ‘Making an espresso’

»

· Clean around the edge of the filter and wipe the brewing

»

head clean of coffee.

· Wipe brewing head with a damp cloth.

»

· Contact the nearest authorized service facility.

»

· Contact the nearest authorized service facility.

»

· Fill reservoir with water.

»

· Press firmly down on the water reser voir.

»

· Ensure the water control knob is in the CLOSE position.

»

· See ‘Descaling the espresso machine’

»

· Empty out the filter and rinse under water to clean. Wipe the

»

brewing head with a cloth. Repack the filter and tamp down
coffee lightly with compactor.

· Ensure you are using an evenly ground coffee and do not

»

compact the grounds so firmly.

· See ‘Descaling the espresso machine’.

»

· Use fresh coffee and once you open the cof fee be sure to

»

store it in an airtight container.

· Compact coffee grounds more firmly.

»

· Grind the coffee to a finer texture or change brands of

»

espresso coffee to a finer grind.

· The temperature of the espresso machine increases for

»

frothing milk or dispensing water. To ensure you don´t burn
your coffee flush the machine after frothing milk or dispensing
hot water. Simply press the MANUAL button and allow water to
pour out until you have steady run of water.

TROUBLE SHOOTING

»

18

TROUBLE SHOOTING

Problem Possible cause Solution

Coffee is too cold.

TROUBLE SHOOTING

POWER and STEAM/
WATER buttons flash
(Control Panel).

The POWER button flashes
alternately red and green
(Control Panel).

No steam from the steam
nozzle.

Not enough froth when
frothing milk.

· Cups, filter and filter holder are cold.

· If making a cappuccino or latte the milk
may not be heated enough.

· The water control knob is not in the CLOSE
position.

· No water in the water reservoir.

· Steam nozzle is blocked.

· Milk is not fresh.

· Milk temperature is too warm.

· Frothing jug.

· Steam nozzle is blocked.

· Milk has been boiled.

· Type of milk.

· The milk is making bubbles rather than
frothing.

· Preheat cups, filter, handle and filter.

»

· Ensure that milk is heated properly during frothing, but be

»

sure not to boil the milk.

· Close the water control knob.

»

· Fill the reservoir with water.

»

· Remove the froth attachment and clean under running water.

»

Wipe the steam nozzle clean with a damp cloth to remove any
dried milk, you may need to unblock the steam hole with a
needle. Using the water control knob, set the machine to the
STEAM setting and allow it to steam until a powerful and even
jet of steam is generated. Soaking the steam nozzle in hot
water may also help to dislodge any dried milk.

· Ensure the milk is fresh.

»

· Ensure that the milk is well refrigerated before use.

»

· For best frothing results use a stainless steel jug and if

»

possible refrigerate or run the jug under cold water before use.

· Clean the steam nozzle.

»

· Start again with fresh, chilled milk.

»

· We recommend full-fat milk to make the frothing easier.

»

· Ensure that the froth attachment is correctly positioned on the

»

steam nozzle. The tip of the steam nozzle or frothing
attachment is positioned just below the surface of the milk.

TROUBLE SHOOTING

Problem Possible cause Solution

19

Handle comes off during
brewing.

Uneven cup filling.

Difficult to insert the
filter holder.

Espresso tastes burnt.

Pump makes an
unusually loud noise.

Espresso machine does
not operate.

· Coffee tamped too hard.

· Coffee grind is too fine.

· Filter holder is blocked.

· Build up of coffee grinds on the brewing
head.

· Type of coffee being used.

· Appliance has not been rinsed properly
after descaling.

· No water in reservoir.

· Water reservoir not correctly positioned.

· Coffee old or too dr y, pump does not build
up enough pressure.

· Brewing filter may be blocked.

· Machine blocked by scale build up.

· Tamp the coffee grind lighter.

»

· Change to a coarser grind of coffee.

»

· Clean out the filter thoroughly by holding it under running

»

water and dry or run water through the filter with no coffee.

· Wipe over brewing head area and filter holder with a

»

damp cloth.

®

· We recommend to use the BODUM

»

· Run a reservoir full of water through the machine before

»

espresso coffees.

making another coffee.

· Fill the water reservoir.

»

· Replace the water reservoir firmly into the unit.

»

· Use freshly ground espresso coffee.

»

· Remove filter holder and clean brewing head.

»

· See ‘Descaling the espresso machine’.

»

TROUBLE SHOOTING

56

BODUM® Shops
& Shop-In-Shop

AUSTRALIA

BODUM®CAFE & HOME STORE

Westfield Bondi Junction
Shop 2051

SHOPS & SHOP-IN-SHOP

500 Oxford Street

®

Bondi Junction NSW 2022
T 0061 2 9389 1511

BODUM

F 0061 2 9389 4896
[e-mail]

BELGIUM

BODUM®OUTLET STORE

Maasmechelen Village
Shopnumber 96
Zetellaan 196
3630 Maasmechelen
T 0032 89 773731
F 0032 89 773732

®

CAFE & HOME STORE

BODUM

Shoppingcentrum Wijnegem
Turnhoutsebaan 5
2110 Wijnegem
T 0032 3 353 47 77
F 0032 3 353 47 78
[e-mail]

CHINA

SHOP-IN-SHOP

5/F, HangZhou Building,Wu Lin Road,
HangZhou city
6/F, YingTai Depar tment Store,
Yan An Road, HangZhou city
7/F, Isetan Department Store,
Mei Long Plaza, Nan Jing west Road,
ShangHai city
4/F Zheng Da Plaza, Lu Jia Zui west
road, ShangHai city
4/F Parkson shopping center, #101
Fu Xing Men Street, BeiJing city
2/F Citic Plaza, Shen Nan Zhong
Road, ShenZhen city

CZECH REPUBLIC

BODUM®OUTLET STORE

Freeport Leisure Outlet Mall
Bodum Shop (Unit 34)
Chvalovice 196
699 02 Znojmo-Hate
T 00420 515 250 116
F 00420 515 250 116
[e-mail]

DENMARK

BODUM®HOME STORE

Hovedgaden 49
2970 Hørsholm
T 0045 49 14 80 00
F 0045 49 18 18 44
[e-mail]

®

HOME STORE

BODUM

Østergade 10
1100 København K
T 0045 33 36 40 80
F 0045 33 91 77 40
[e-mail]

FRANCE

BODUM®HOME STORE

Carrousel du Louvre
99, rue de Rivoli
75001 Paris
T 0033 1 42 60 47 11
F 0033 1 42 96 18 35
[e-mail]

®

CAFE & HOME STORE

BODUM

Forum des Halles
103 rue Rambuteau
75001 Paris
T 0033 1 42 33 01 68
F 0033 1 42 33 11 67
[e-mail]

®

HOME STORE

BODUM

Centre Commercial Les 4 Temps
Niveau 1, Local 684
2, Le Parvis de la Défense
92800 Puteaux
T 0033 1 46 92 08 56
F 0033 1 46 92 08 62
[e-mail]

®

OUTLET STORE

BODUM

La Vallée Shopping Village
Centre Commercial Val d'Europe
3, cours de la Garonne
77700 Serris
T 0033 1 64 63 26 25
F 0033 1 64 63 23 31
[e-mail]

SHOP-IN-SHOP

BHV Rivoli
Galeries Lafayette
Haussmann
Le Bon Marché
Samaritaine

GERMANY

SHOP-IN-SHOP

KaDeWe
Karstadt
Kaufhof

GREECE

BODUM®CAFE & HOME STORE

102, Hermou Str.
105 504 Athens
T 00301 33 18 688
F 00301 33 18 689
[e-mail]

®

HOME STORE

BODUM

55, Kyprou str.
16674 Glyfada
T 00301 89 85 300
F 00301 89 85 302
[e-mail]

HONG KONG

SHOP-IN-SHOP

Jumbo Sogo Department Store, 7/F,
Causeway Bay

ITALY

BODUM®CAFE & OUTLET

McArthur Glen Designer Outlet
Unita 03
Via Ponte di Piscina Cupa
00128 Castel Romano - Pomezia
T 0039 06 50 50 095
F 0039 06 50 57 66 07
[e-mail]

®

CAFE & OUTLET

BODUM

Fidenza Village Outlet Shopping
Via San Michele in Campagnia
Località Chiusa Ferranda
43036 Fidenza (PR)
T 0039 0524 529924
F 0039 0524 514935
[e-mail]

®

CAFE & OUTLET

BODUM

BAA McArthur Glen Designer Outlet
15069 Serravalle Scrivia (AL)
T 0039 01 43 686 550
F 0039 01 43 686 549
[e-mail]

SHOP-IN-SHOP

La Rinascente Duomo, Milano

JAPAN

BODUM®CAFE & HOME STORE

Kokura Isetan 6F, 3-1-1 Kyoumachi
Kokurakita-ku
Kita kyusyu-shi
802-8508 Fukuoka
T 0081 93 541 1871
F 0081 93 541 1871
[e-mail]

®

HOME STORE

BODUM

Fukuya Hiroshima Ekimae 6F
9-1 Matsubara-cho, Hiroshima-shi
732-0822 Hiroshima
T 0081 82 568 3614
F 0081 82 568 3614
[e-mail]

®

CAFE & HOME STORE

BODUM

Yokohama Queens East 4F
2-3-2 Minatomirai
Nishi-ku, Yokohama-shi
220-8542 Kanagawa
T 0081 45 682 2701
F 0081 45 682 2701
[e-mail]

®

CAFE & OUTLET

BODUM

Jazz Dream
Nagashima
Section 1510
368 Urayasu
Nagashima-cho / Kuwana-gun
511-1135 Mie
T 0081 594 45 8213
F 0081 594 45 8213
[e-mail]

®

CAFE & HOME STORE

BODUM

Karuizawa Prince Shopping Plaza
Karuizawa Karuizawa-cho
Kitasaku-gun
389-0102 Nagano
[e-mail]

®

CAFE & OUTLET

BODUM

Ashibinaa Okinawa Shopping Mall
Section 620
1-188. Toyosaki, Tomigusuku-shi
901-0225 Okinawa
T 0081 988 91 7182
F 0081 988 91 7182
[e-mail]

BODUM®CAFE & OUTLET

Rinku Premium Outlet
Section 1630
3-28 Rinku Ourai Minami
Izumisano-shi
598-8508 Osaka
T 0081 724 58 4688
F 0081 724 58 4688
[e-mail]

®

CAFE & HOME STORE

BODUM

Namba Parks, Section 507
2-10-70 Nambanaka, Naniwa-ku
Osaka-shi
556-0011 Osaka
T 0081 6 6636 8241
F 0081 6 6636 8241
[e-mail]

®

CAFE & OUTLET

BODUM

Tosu Premium Outlet
Section 535
8-1 Yayoigaoka Tosu-shi
841-0000 Saga
T 0081 942 87 7256
F 0081 942 87 7256
[e-mail]

®

CAFE & OUTLET

BODUM

Gotemba Premium Outlet
Section 550
1312 Fukasawa Gotemba-shi
412-0023 Shizuoka
T 0081 550 81 3118
F 0081 550 81 3118
[e-mail]

®

CAFE & OUTLET

BODUM

Sano Premium Outlet
Section 445
78 Sano Shintoshi, Sano-shi
327-0822 Tochigi
T 0081 283 21 6116
F 0081 283 21 6116
[e-mail]

®

CAFE & HOME STORE

BODUM

Wing Takanawa West Wing 2F
4-10-18 Takanawa
Minato-ku
108-0074 Tokyo
T 0081 3 5795 2668
F 0081 3 5795 2668
[e-mail]

®

BODUM

CAFE & HOME STORE

11-1 Sarugakucho
Shibuya-ku
150-0033 Tokyo
T 0081 3 5458 2794
F 0081 3 5458 2794
[e-mail]

SHOP-IN-SHOP

Illums Ikebukuro
Illums Yokohama
Illums Higashitotsuka

KUWAIT

SHOP-IN-SHOP

Imporio Mall

MALAYSIA

SHOP-IN-SHOP

IS, 1-Utama Shopping Centre,
Petaling Jaya

NETHERLANDS

BODUM®FACTORY

Outletcenter Lelystad
Bataviaplein 76
8242 PN Lelystad
T 0031 320 26 31 72
F 0031 320 26 32 94
[e-mail]

®

FACTORY

BODUM

Stadsweide 106
6041 TD Roermond
T 0031 475 55 05 11
F 0031 475 54 36 69
[e-mail]

SHOP-IN-SHOP

Bijenkorf, Rotterdam
Hout-Brox, Uden

NEW ZEALAND

BODUM®CAFE & HOME STORE

277, Mall, 277 Broadway
Newmarket
Auckland
T 0064 9 529 40 80
F 0064 9 529 40 81

OMAN

BODUM®CAFE & HOME STORE

Markaz Al Bahja / Shopping Centre
Al Mawali Roundabout, Seeb
Muscat
T 00968 7715485
F 00968 7715490
[e-mail]

SAUDIA ARABIA

BODUM®HOME STORE

Al Rashid Mall
Shop number FB34
31952 Al Khobar
T 00966 3 899 0826
F 00966 3 896 1238
[e-mail]

®

HOME STORE

BODUM

Tahlia Mall
11467 Jeddah
T 00966 2664 00 72
[e-mail]

®

HOME STORE

BODUM

Kingdom Center
Olia street, Shop number A22
11467 Riyadh
T 00966 1 211 2444
F 00966 1 478 3858
[e-mail]

SINGAPORE

SHOP-IN-SHOP

CK Tangs, Basement 1,
Orchard Road
Takashimaya, Basement 1,
Orchard Road

SPAIN

BODUM®CAFE & OUTLET

La Roca Village
08430 La Roca del Vallés
T 0034 93 842 30 90
F 0034 93 842 31 24
[e-mail]

®

BODUM

CAFE & OUTLET

Las Rozas Village
C/ Juan Ramon Jiménez, 3
28230 Las Rozas
T 0034 91 640 20 63
F 0034 91 640 56 35
[e-mail]

SHOP-IN-SHOP

La Oca Outlet
Vinçon
El Corte Inglés

SWEDEN

BODUM®CAFE & HOME STORE

Regeringsgatan 57
11156 Stockholm
T 0046 8 545 243 80
F 0046 8 20 04 20
[e-mail]

®

HOME STORE

BODUM

NK Center
Nordiska Kompaniet
111 48 Stockholm
T 0046 8 762 80 08
F 0046 8 20 04 20
[e-mail]

SWITZERLAND

BODUM®HOME STORE

Eisengasse 5
4051 Basel
T 0041 61 263 06 60
F 0041 61 263 06 61
[e-mail]

®

CAFE & HOME STORE

BODUM

Waisenhausplatz 22
3011 Bern
T 0041 31 318 23 00
F 0041 31 318 23 01
[e-mail]

®

HOME STORE

BODUM

Weinmarkt 7
6000 Luzern 5
T 0041 41 412 38 38
F 0041 41 412 38 39
[e-mail]

57

SHOPS & SHOP-IN-SHOP

®

BODUM

58

BODUM®HOME STORE

Metallicenter
Baarerstrasse 22
6300 Zug
T 0041 41 711 48 79
F 0041 41 711 48 80
[e-mail]

SHOPS & SHOP-IN-SHOP

®

BODUM

®

HOME STORE

BODUM

Limmatquai 72
8001 Zürich
T 0041 1 253 17 15
F 0041 1 253 17 18
[e-mail]

SHOP-IN-SHOP

Coop City Warenhäuser
Hubacher AG
Jelmoli SA
Loeb AG
Manor AG

TAIWAN

BODUM®HOME STORE

No. 130, Sec. 4
Chung Hsiao East Road
106 Taipei
T 00886 2 2740 6591
F 00886 2 2740 6700
[e-mail]

SHOP-IN-SHOP

B1, Shin Kong Mitsukoshi
Department Store - Tainan New Life
8F, Shin Kong Mitsukoshi
Department Store - Taichung
B2, Building B, Chung Yo Department
Store - Taichung
4F, Idee Department Store
7F, Far East Department Store ­Pao Ching
8F, Sogo Department Store ­Chung Hsiao
2F, Far East Department Store ­Tao Yuan

THAILAND

BODUM®CAFE & HOME STORE

5F., Isetan Bangkok
Central World Plaza
4/1-2 Rajdamri Road / Pathumwan
10330 Bangkok
T 0066 2 336 0931 2
F 0066 2 336 0932

UN. ARAB EMIRATES

BODUM®CAFE & HOME STORE

MERCATO Shopping Centre
Shop No FF 14, First Floor
Jumeirah
Dubai
T 00971 4 344 5994
F 00971 4 344 5980
[e-mail]

UNITED KINGDOM

BODUM®OUTLET STORE

McArthurGlen Designer Outlet
Unit 30
Kimberly Way
Ashford TN24 OSD
T 0044 1233 640 461
F 0044 1233 650 627
[e-mail]

®

OUTLET STORE

BODUM

Unit 1A
Pingle Drive
Biscester Village
Bicester OX26 6WD
T 0044 1869 321 209
F 0044 1869 321 209
[e-mail]

®

OUTLET STORE

BODUM

McArthurGlen Designer Outlet
Unit 76
Kinsey Road / Ellesmere Port
Cheshire Oaks CH65 9JJ
T 0044 151 357 3074
F 0044 151 355 9494
[e-mail]

®

OUTLET STORE

BODUM

McArthur Glen Designer Outlet
Unit 23 / Almondvale Ave.
West Lothian
Livingston EH54 6QX
T 0044 1506 591 609
F 0044 1506 417 724
[e-mail]

®

HOME STORE

BODUM

24 Neal Street
Covent Garden
London WC2 9PS
T 0044 20 7240 9176
F 0044 20 7240 9176
[e-mail]

®

OUTLET STORE

BODUM

McArthurGlen Designer Outlet
Unit 66 / Mansfield Road
South Normanton
Mansfield DE55 2ER
T 0044 1773 545 240
F 0044 1773 545 243
[e-mail]

®

OUTLET STORE

BODUM

Unit 80
Centre Management Offices
Gunwharf Quays
Portsmouth PO1 3TZ
T 0044 2392 864 762
F 0044 2392 862 937
[e-mail]

®

OUTLET STORE

BODUM

McArthurGlen Designer Outlet
Unit 91 / St Nicholas Avenue
Fulford
York YO19 4TA
T 0044 1904 675 553
F 0044 1904 675 551
[e-mail]

USA

BODUM®CAFE & HOME STORE

3103 Knox Street
Dallas, TX 75205
T 001 214 522 0800
F 001 214 522 1250
[e-mail]

®

CAFE & HOME STORE

BODUM

413-415 W. 14th Street
New York, NY 10014
T 001 212 367 9125
F 001 212 367 9128
[e-mail]

®

CAFE & HOME STORE

BODUM

Space C103
1750 Palisade Center Drive
West Nyack, NY 10994
T 001 845 358 7531
F 001 845 358 7533
[e-mail]

BODUM® Offices

59

AUSTRALIA

BODUM®(AUSTRALIA) PTY LTD

Westfield Bondi Junction
Shop 2051
500 Oxford Street
Bondi Junction NSW 2022
T 0061 2 9389 1488
F 0061 2 9389 4896
[e-mail]

BENELUX

BODUM®(Benelux) B.V.

Beneluxstraat 2
6014 CC Ittervoor t / NETHERLAND
T 0031 475 560 100
F 0031 475 561 001
[e-mail]

CHINA

BODUM®China Ltd.

Shanghai Office
8011, Chinese Overseas Mansion
129 Yanon Road West
200040 Shanghai
T 008621 6249 4561
F 008621 6249 4562

FRANCE

BODUM®(France) SA

Parc haute technologie
27, rue Georges Besse
92183 Antony cedex
T 0033 1 42 37 27 28
F 0033 1 42 37 41 20
[e-mail]

GERMANY

Peter BODUM®GmbH

Feldstrasse 3B
Postfach 1164
24559 Kaltenkirchen
T 0049 4191 99 83 0
F 0049 4191 29 69

HONG KONG

BODUM®Hong Kong Ltd.
BODUM®Asia Ltd.

1501-2, 15/F Winsome House
73 Wyndham Street
Central
Hong Kong
T 00852 25 43 45 55
F 00852 25 43 33 23

ITALY

BODUM®Italia S.r.l.

Via v. Monti 21
20123 Milano
T 0039 02 4800 36 30
F 0039 02 4800 37 61
[e-mail]

JAPAN

BODUM®Japan Co., Ltd.

11-1 Sarugaku-cho
Shibuya-ku
150-0033 Tokyo
T 0081 3 5458 2770
F 0081 3 5459 8389

NEW ZEALAND

BODUM®(NEW ZEALAND) PTY LTD

Unit 6
25 Airborne Road
Albany
Auckland
T 0064 9 968 2620
F 0064 9 968 2621
[e-mail]

PORTUGAL

BODUM®(Portuguesa) S.A.

Zona Industrial Municipal-ADIÇA
Apartado 8
3460-909 Tondela
T 00351 232 81 99 00
F 00351 232 81 99 03
[e-mail]

SKANDINAVIEN

BODUM®(SKANDINAVIEN) A/S

Hovedgaden 49
2970 Hørsholm / DENMARK
T 0045 49 14 80 00
F 0045 49 18 18 44

SINGAPORE

BODUM®(Singapore) Pte Ltd.

Covent Garden Post Office
P.O.Box 71
Singapore 911633
T 0065 6738 6082
F 0065 6738 6982
[e-mail]

SPAIN

BODUM®(España) S.A.

Avenida Valdelaparra, 27
Nave 15 , Edf. III
28108 Alcobendas (Madrid)
T 0034 91 661 39 78
F 0034 91 661 38 79
[e-mail]

SWITZERLAND

BODUM®(Schweiz) AG

Kantonsstrasse 100
Postfach 463
6234 Triengen
T 0041 41 935 45 00
F 0041 41 935 45 80
[e-mail]

TAIWAN

BODUM®Taiwan

7th Floor
5 Kwo Kang Road
205 Keelung City
T 00886 2 24 58 38 48
F 00886 2 24 58 38 36
[e-mail]

UNITED KINGDOM

BODUM®(UK) Ltd.

Phillips House
Tithe Barn Way
Swan Valley
Northampton, NN4 9BA
T 0044 1604 595650
F 0044 1604 595651

USA

BODUM®Inc.

1860 Renaissance Blvd.
Suite 201
Sturtevant, WI 53177
T 001 262 884 4650
F 001 262 884 4655
[e-mail]

OFFICES

®

BODUM

Proof of purchase
Cachet du revendeur
Sello de la empresa

Date
Date
Fecha

2 YEARS LIMITED WARRANTY CERTIFICATE. 3020 USA GRANOS ESPRESSO MACHINE
CERTIFICAT DE GARANTIE LIMITÉE DE 2 ANS. 3020 USA GRANOS MACHINE À ESPRESSO
CERTIFICADO DE GARÁNTÍA LIMITADA DE 2 AÑOS. 3020 USA GRANOS MÀQUINA DE ESPRESSO

WARRANTY SERVICE FOR USA – CANADA
For more information or questions, warranty claim and return authorization
FREE CALL – 1.800.23.BODUM/[e-mail]
WARRANTY CLAIM CAN NOT BE DONE WITHOUT PROOF OF PURCHASE.

www.bodum.com

05-3020 USA Printed in China, Year 2004