BMW 323i Sedan, 328i Sedan Service and Warranty Information
Service and Warranty Information
2000 323i, 328i
Owner/Driver Information:
Model Year
Name
Address
Owner/Driver Telephones:
Business
Home
VIN
Retail/In-Service Date
Trim Code Color Code
Production Date
License Plate Number
BMW center Telephone Numbers:
Offices
Services
Table of Contents
Page
Maintenance Program .......................................................... 2
Maintenance System ........................................................ 3-4
Quality Certification I ............................................................. 5
Unscheduled Maintenance .................................................... 5
Engine Oil Service ................................................................. 6
Inspection I ...................................................................... 7-8
Inspection II ......................................................................... 9
Brake Fluid, Cooling System, Oxygen Sensor,
Spark Plug Services ............................................................. 9
Special Maintenance Record ...............................................10
Scheduled Maintenance, Oil Service Record ............ 11-12-13
Emission Control Maintenance Schedule ............................. 14
Battery Care ....................................................................... 15
Corrosion Protection .......................................................... 15
Body Inspection ........................................................... 16-21
Customer Assistance Information ....................................... 22
Customer Assistance Notification ....................................... 23
BMW Import Processing Centers ....................................... 24
Special Programs .............................................................. 25
Page
Roadside Assistance
– Owner's Eligibility ............................................................... 26
– Getting Started .................................................................. 26
– Calling for Assistance ......................................................... 26
– Dispatch Service ................................................................ 27
– On-Site Assistance ............................................................ 27
– Lock Out ............................................................................ 27
– Towing Service ................................................................... 27
– Sign-and-Drive ................................................................... 27
– Trip Interruption Benefits .................................................... 28
– Car Rental Discounts ......................................................... 28
– Exclusions .......................................................................... 28
Summary of BMW Limited Warranties .................................. 29
New Vehicle Limited Warranty ......................................... 30-31
Limited Warranty Rust Perforation ........................................ 32
Federal Emission System Defect Warranty ...................... 33-34
Federal Emission Performance Warranty .........................35-36
California Emission Control Warranty Statement................... 37
California Emission Control System Limited Warranty .. 38-39-40
Notice of Owner/Address Change ........................................ 41
1
BMW Maintenance Programs - 2000 Models
Maintenance Programs are a benefit designed
to help reduce the cost of scheduled and unscheduled maintenance.
2000 323i and 328i model vehicles purchased from any Authorized BMW center in
the United States or Puerto Rico are covered by
Full Maintenance for 36 months or 36,000 miles,
whichever occurs first. Coverage begins on the
date of first retail sale or the date the vehicle is
first placed in service as a demonstrator or company vehicle, whichever is earlier.
Any authorized BMW center in the United States
or Puerto Rico will perform the scheduled or
additional maintenance services on your vehicle
at no expense to you. The maintenance schedule intervals are based on normal driving conditions and operation. Should you request
more frequent maintenance service, the
cost of these services will not be covered
by the Maintenance Program.
Coverage
Full Maintenance covers all factory recom-
mended maintenance, as determined by the
service interval indicator. Additional items that
need replacement due to normal wear and tear,
and that are not covered by the original New
Vehicle Limited Warranty - such as brake pads,
brake rotors, and wiper blades - are included,
provided wear and tear exceeds BMW specifications. Any adjustments required due to
normal operating conditions are also included.
See pages 6-9 of this statement for additional
information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the BMW
Service Indicator lights on the check control panel
in the dashboard.
This BMW Service and Warranty Information
Statement should be presented to your BMW
center when maintenance is required. Your
BMW center will stamp this book documenting
the services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New Vehicle
Limited Warranty.
– Gasoline and gasoline additive.
– Windshield washer additive (except when in
conjunction with scheduled maintenance).
– Tires, wheel alignment, tire balance and ro-
tation.
– Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence, im-
proper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental in-
fluences, flood, accident or fire damage, road
salt corrosion, alteration, installation of non-
BMW accessories, or use of improper, poor
quality or contaminated fuel.
2
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an Authorized BMW center within the
United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the recom-
mended maintenance intervals as indicated
by the Service Interval Indicator.
Upgrades
Note: For those vehicles covered by Full
Maintenance for 36 months/36,000 miles,
BMW offers the possibility to upgrade to Full
Maintenance for 48 months/50,000 miles. This
upgrade can be purchased through your authorized BMW center during the first 36 months or
36,000 miles of ownership, whichever occurs
first. See your center for details. Programs subject to change.
Maintenance System
The BMW Maintenance System has been devised
with the following objectives: to maximize vehicle
safety, reliability, and resale value by minimizing
breakdowns resulting from wear, and minimizing
cost and inconvenience by computing maintenance intervals based upon the specific manner
in which each individual vehicle is driven.
Maintenance intervals on motor vehicles have conventionally been specified based upon accumulated mileage. However, the type of driving conditions has a major influence on routine maintenance
requirements; distance traveled is only one of the
significant factors. A vehicle driven for 50,000 miles
of short trips in the city with numerous cold starts,
prolonged periods of idling, stop-and-go driving,
and high engine speeds during acceleration requires more frequent maintenance intervals than
a vehicle driven for 50,000 miles for long distances
at low engine speeds primarily at operating temperature.
The advanced technologies at BMW have led to
the development of the unique BMW service interval indicator which computes the actual optimum maintenance requirements based not only
upon the accumulated mileage, but taking into
account important factors such as engine coolant temperatures, high or low engine speeds, short
or long trip driving, and number of vehicle starts.
The maintenance interval may therefore be maximized with considerable savings to owners of
vehicles subjected to light duty.
The
service interval indicator
mileage reading, and the inscriptions “OIL SERVICE” and “INSPECTION”.
Whenever the ignition is switched on, the display
shows the next scheduled type of service and
the remaining distance until the service should
be performed. The distance is based on your driving style.
If the maintenance interval has been exceeded,
a “—” symbol reminds you of the urgent need for
servicing. In the interests of road safety and reliability, you should avoid driving your BMW
when the “—” symbol is showing,
the essential maintenance work performed without delay.
After each maintenance is performed the Service
Indicator is reset in order to compute the next
service interval.
consists
and have
of a
If the service interval indicator displays an illogical
reading, or if there is no display, consult a BMW
center.
If the speedometer, tachometer or coolant temperature gauge should develop a fault, the service
interval indicator will probably cease to operate correctly as well, since it depends on correct speed,
distance and temperature readings. The fault must
be located and rectified by a BMW center.
3
A detailed list of all maintenance operations included in each of the elements of the BMW
Maintenance System is found on pages 5-14.
These elements are as follows:
Quality Certification I will be performed by your
selling center and certified on the following page.
The performance of certain subsequent maintenance elements, as required by the BMW New
Vehicle Limited Warranty, will be specified at intervals computed by the BMW service interval
indicator as follows:
– Oil Service: Engine oil changed with the
engine at operating temperature. Note:
change oil at least every two years. Your BMW
is factory-equipped with a newly-developed
synthetic engine oil. At the time of the printing of this booklet BMW High-Performance
Synthetic 5W-40 Oil (Part Number 07 51 0
002 545) and Mobil 1 5W-30 and 5W-40 oils
are strongly recommended and approved by
BMW. BMW is evaluating various synthetic
oils for inclusion in our list of recommended
motor oils.
For the most current list of synthetic oils, please
contact your BMW center, or call BMW of
North America, Inc. at 1-800-831-1117. You
can also obtain this information from our
website, www.bmwusa.com/.
If you need to add oil between oil changes
and are unable to obtain BMW High Performance Synthetic Oil, Mobil 1 or another spe-
cial oil on the list, use a synthetic oil with an
API rating of SJ or higher.
– Inspection I: Major vehicle maintenance as
specified in the following pages under Inspection I.
– Inspection II: Additional major vehicle main-
tenance as specified in the following pages
under Inspection II.
The following maintenance elements must be
performed
vals begin from the vehicle’s production date):
– Brake Fluid Service: Change brake fluid ev-
– Engine Coolant Service: Change cool-
– Oxygen Sensor Service: The oxygen sensor
_ Spark Plug Service: Replace spark plugs
at the mileage/time stated (time inter-
ery two years.
ant every four years.
deteriorates strictly on a mileage basis and
must therefore be replaced every 100,000
miles to maximize vehicle fuel economy and
minimize exhaust pollution. The replacement of the oxygen sensor is required under the terms of the applicable BMW emission system warranties.
every 100,000 miles. Your BMW is equipped
with platinum-tipped spark plugs. These allow a longer service life than conventional
spark plugs.
For your convenience, you may also wish to have
your BMW center perform any necessary operations to fulfill any state inspection requirements in
your area concurrent with the maintenance elements specified above during other repairs.
Make sure that confirmation of maintenance work
is always entered in this Service and Warranty
Information Statement. You may need this for
any warranty claims that become necessary, and
later on as evidence that your car has been given
the correct and regular maintenance that justifies its resale or trade-in value.
BMW has applied the most modern technological advances not only to the design and production of your vehicle, but also to computing of the
optimum maintenance interval for your type of
operations and driving style. Your BMW center
has made a substantial investment in unique
BMW special service tools to enable his BMW
factory trained service technicians to perform
quality repairs on your BMW in minimal time.
He/she looks forward to serving your every service need and to help maximize your satisfaction
with your BMW, its longevity, and resale value.
4
Quality Certification I
Performed by (selling BMW center/Stamp with Code)
FREE OF CHARGE
Date Mileage
Authorized
Signature of Service Manager
Quality Certification I
For a
detailed list of
Quality
Certification I form provided to the Owner
at time of
the selling BMW center.
delivery. A copy of the form is on file at
items inspected, refer to the
Unscheduled Maintenance
Only use fuels advertised to have adequate detergency and low alcohol content. Use of fuels
with insufficient detergent and/or excess alcohol can cause driveability problems that necessitate cleaning intake valves and fuel injection
valves, and, when applicable, adjusting the engine idle. We suggest having this work performed by your authorized BMW center, perhaps while regular maintenance is performed.
Your BMW center can also recommend a gasoline additive that will provide sufficient detergency.
While this recommended unscheduled maintenance is not required in order to maintain the
emission warranty, cleaning of intake valves or,
when applicable, fuel injection valves, or adjustment of engine idle, necessitated by use of inappropriate fuel, is not covered by warranty because no defect in material or workmanship or
component failure is involved.
Special Note
Maintenance items and schedules stated herein
reflect the combined recommendations for all
model 2000 BMWs, and are subject to change.
The most current maintenance recommendations are available from your authorized BMW
center.
5
Engine Oil Service
Engine Compartment
Change oil and oil filter while engine is at normal operating temperature. •
Reset service interval indicator. •
Replace microfilter. •
Check overall thickness of front and rear disc brake pads using special tool. If replacement is necessary: Examine brake disc surfaces.
Clean brake pad contact points in calipers. Grease wheel centering hubs (alloy wheels only). Check thickness of parking brake linings •
only when replacing rear pads.
Check parking brake actuation. Adjust if necessary. •
323i, 328i
6
Inspection I
Only those items of inspection work which apply to your vehicle will be performed. This list is subject to amendment.
Undercarriage
Change oil and oil filter while engine is at normal operating temperature. •
Check transmission for leaks. •
Check rear axle for leaks. •
Half-shafts: Check for leaks at flexible boots. •
Visually check fuel tank, lines and connections for leaks. •
Check condition, position, and mounting of exhaust system. Examine for leaks. •
Check power steering system for leaks. Check power steering fluid level; add fluid if necessary. •
Check steering for absence of play, condition of suspension track rods, front axle joints, steering linkage and joint disc. •
Check overall thickness of front and rear disc brake pads using special tool. If replacement is necessary: Examine brake disk surfaces.
Clean brake pad contact points in calipers. Grease wheel centering hubs. Check thickness of parking brake linings only when replacing •
rear brake pads.
Check brake system connections and lines for leaks, damage and incorrect positioning. •
Check parking brake actuation. Adjust if necessary. •
Check all tire pressures (including spare). Correct if necessary. Check condition of tires (outer surface [left/right]),
tread wear and pattern; in case of uneven tread wear, readjust wheel alignment if requested (invoice separately). •
Inspect entire body according to terms of rust performation limited warranty.
(must be performed at least every two years). •
Engine Compartment
Read out diagnostic system. •
Check engine cooling system/heater hose connections for leaks. Check coolant level and antifreeze protection level.
Add coolant if required. •
Check windshield washer fluid level and antifreeze protection. Fill up and/or correct if required. •
Check air conditioner for operation. •
Replace microfilter. (Note: reduce replacement interval in dusty operating conditions.) •
Reset service interval indicator. •
323i, 328i
7
Inspection I
Body/Electrical
Check battery state-of-charge indicator and charge if required. •
Check lighting system, i.e.: headlights, foglights, parking, back-up, license plate, interior (including map reading lights),
glove box, flashlight, illuminated makeup mirrors, luggage compartment/area lights. •
Check instrument panel and dashboard illumination. •
Check all warning/indicator lights, check control. •
Check turn signals, hazard warning flashers, brake lights, horns, headlight dimmer and flasher switch. •
Check wipers and washer system(s); wiper blades, washer jet positions. •
Check condition and function of safety belts. •
Visually examine all SRS airbag units for torn covers, obvious damage or attachment of decals, decorations or accessories. •
Check central locking/double lock. •
Check operation of all latches. •
Check heater/air conditioner blower, rear window defogger. •
Check rear view mirrors. •
Activate automatic roll-over protection system (if equipped) via diagnostic link. Note: First remove hardtop/lower top. •
Final Inspection
Road test with check of brakes, suspension, steering, clutch/manual transmission or automatic transmission. •
323i, 328i
8
Inspection II
Includes all items listed under Inspection I, and the following checks and maintenance operations.
Engine Compartment
Replace air cleaner element. (Note: Reduce replacement interval in dusty operating conditions). •
Brake Fluid Service
Replace brake fluid every 2 years (time interval begins from the vehicle’s production date). •
Cooling System Service
Replace coolant every 4 years (time interval begins from the vehicle’s production date). •
Oxygen Sensor Service
Replace Oxygen Sensor every 100,000 miles. •
Spark Plug Service
Replace spark plugs every 100,000 miles. •
323i, 328i
9
Speedometer
(Odometer Memory)
changed:
Mileage
Date
Speedometer
(Odometer Memory)
changed:
Mileage
Date
Record of Spark Plug Record of Oxygen Record of brake/clutch Record of coolant
Replacement Sensor replacement fluid changes changes
(Every 100,000 Miles) (Every 100,000 Miles) (Every 2 years) (Every 4 years)
Date Mileage Date Mileage Date Date
10
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
11
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
12
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IBMW Inspection I
BMW Inspection I
BMW Inspection IBMW Inspection I
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Engine Oil ServiceBMW Engine Oil Service
BMW Engine Oil Service
BMW Engine Oil ServiceBMW Engine Oil Service
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
BMW Inspection IIBMW Inspection II
BMW Inspection II
BMW Inspection IIBMW Inspection II
Performed at:
(Actual Vehicle Mileage)
(Mileage on Service Indicator)
Date/Stamp/Signature
13
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