BlackBerry RAM10MN User Guide
For RIM internal use only. Not for external distribution.
RIM Wireless Handheld
User Guide
DRAFT
For RIM internal use only. Not for external distribution.
RIM 967 Wireless Handheld™ User Guide
900 Mobitex Networks
Model Number: RAM10MN
Last modified: 24 June 2003
Part number: PDF-XXXXX-XXX
At the time of publication, this documentation complies with handheld
software version 3.7.0.
© 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry
and RIM families of related marks, images and symbols are the exclusive
properties of Research In Motion Limited. RIM, Research In Motion,
‘Always On, Always Connected’, the “envelope in motion” symbol and the
BlackBerry logo are registered with the U.S. Patent and Trademark Office
and may be pending or registered in other countries. All other brands,
product names, company names, trademarks and service marks are the
properties of their respective owners.
The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the
following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in
various countries around the world. Visit www.rim.com/patents.shtml for a
current listing of applicable patents.
While every effort has been made to achieve technical accuracy, information
in this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its
subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties,
express or implied, with respect to the content of this document.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
Centrum House, 36 Station Road
Egham, Surrey TW20 9LF
United Kingdom
Published in Canada
For RIM internal use only. Not for external distribution.
Contents
About this guide........ ................................................................................................... 5
Overview ................................................................................... 6
Audience .................................................................................... 6
Conventions............................................................................... 7
Related resources...................................................................... 7
Messages.........................................................................................................................9
Email and PIN messages ....................................................... 10
Managing messages ............................................................... 22
Address book............................................................................................................. ..31
Adding contacts ...................................................................... 32
Managing the address book .................................................. 35
Setting address book options................................................ 38
Browser..........................................................................................................................39
About the handheld browsers .............................................. 40
Configuring a browser........................................................... 40
Browsing web pages .............................................................. 41
Using bookmarks.................................................................... 46
Managing the browser ........................................................... 51
Setting browser options ......................................................... 53
Calendar........................................................................................................................55
Navigating in the calendar.................................................... 56
Managing appointments and meetings............................... 58
Setting calendar options ........................................................ 65
Other applications............................................................................. .........................67
Tasks......................................................................................... 68
MemoPad................................................................................. 70
Calculator................................................................................. 72
For RIM internal use only. Not for external distribution.
Alarm........................................................................................ 73
Options..........................................................................................................................75
Handheld options................................................................... 76
Reference...................................................................................................................101
Icons........................................................................................ 102
Troubleshooting.................................................................... 104
Maintenance .......................................................................... 106
Index............................................................................................................................107
For RIM internal use only. Not for ex ternal
distribution.
About this guide
This section provides information on the following topics:
• Overview
• Audience
• Conventions
• Related resources
For RIM internal use only. Not for external distribution.
About this guide
Overview
This guide provides information on and procedures for using the
RIM Wireless Handheld™ and its applications.
You can integrate your handheld with the following accounts:
• New or existing ISP email account: Your handheld is integrated
with a new email account, which is provided by your service
provider, or an existing Internet service provider (ISP) email
account.
• Enterprise email account: Your handheld is integrated with
your enterprise email account using the BlackBerry Enterprise
Server or BlackBerry Desktop Redirector. Messages that you
send from your handheld are sent from your existing corporate
email account.
Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider for more information on available
services.
Audience
This guide is a reference for RIM® handheld users.
6 User Guide
For RIM internal use only. Not for external distribution.
Conventions
Conventions
This guide uses the following conventions:
Icon Description
Warning: Warnings advise you that failure to take or avoid a specific
action can result in data loss or physical damage.
Note: Notes contain important information on the associated topic.
Tip: Tips provide optional or time-saving information on the associated
topic.
Prerequisite: Prerequisites are required conditions for the associated
topic.
Related resources
Refer to the following resources for additional information:
Resource Description
Getting Started and Quick
Reference Card
BlackBerry Desktop Software
Online Help
BlackBerry Web Client Online
Help
www.blackberry.com/
support
This card provides you with the steps that you
must complete to set up your handheld and
provides shortcuts and tips for using your
handheld.
Each tool in the desktop software offers online
Help to guide you and answer your questions. To
view procedures for and information on the
desktop software’s tools, in any active window,
click Help.
If you integrate your desktop software with a new
email account or an existing ISP account, you
configure your email settings in the BlackBerry
Web Client. For information on configuring and
using the Web Client, in any Web Client window,
click Help.
This web site provides frequently asked questions
and documentation for all BlackBerry products.
BlackBerry Wireless Handheld 7
For RIM internal use only. Not for external distribution.
About this guide
8 User Guide
For RIM internal use only. Not for ex ternal
distribution.
Messages
This section provides information on the following topics:
• Email and PIN messages
• Opening messages
• Sending email and PIN messages
• Managing address book attachments
• Managing file attachments
• Setting message options
• Managing messages
• Saving messages
• Deleting messages
• Reconciling email messages
• Filing email messages
• Searching for messages
• Marking messages
1
For RIM internal use only. Not for external distribution.
1: Messages
Email and PIN messages
You can send and receive email messages. Email messages that are
sent from or received by your handheld are routed through an
existing email account.
You can also send and receive PIN messages. A personal
identification number (PIN) uniquely identifies each RIM®
handheld on the network. If you know another person’s handheld
PIN, you can send a PIN message to that person. PIN messages are
not routed through an existing email account.
Tip: To locate your handheld PIN, on the Home screen, click the Options
icon. The Options screen appears. Click Status. The PIN field displays your
PIN.
Opening messages
You can receive email messages from any email account and you
can receive PIN messages from other BlackBerry handheld users.
Long messages are sent to your handheld in sections. As you read
the first section, the next section is sent to your handheld
automatically.
Open a message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
3. Click Open. The message appears.
Tip: If, on the Message List Options screen, you set the Auto More field to
No, you can request more of a long message manually. In the open message,
click the trackwheel. A menu appears.
• To request the next section of the message, click More.
• To request the rest of the message, click More All.
Refer to "Set message options" on page 20 for more information.
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For RIM internal use only. Not for external distribution.
Email and PIN messages
Sending email and PIN messages
Prerequisite: To send messages, the following requirements must be met:
• The wireless coverage indicator must show a level of wireless coverage.
• GPRS must appear with the wireless coverage indicator on the Home
screen.
Send a message
1. On the Home screen, click the Compose icon. The To screen
appears.
2. Click [Use Once]. A menu appears.
3. Select one of the following options:
• To send an email message, click Email. The One Time Email
screen appears.
• To send a PIN message, click PIN. The One Time PIN screen
appears.
To screen menu — Email item
4. Type an email address or PIN number.
5. Click the trackwheel. A menu appears.
BlackBerry Wireless Handheld 11
For RIM internal use only. Not for external distribution.
1: Messages
6. Click Continue.
Tip: To add additional contacts to your message, click the trackwheel. Click
Add To, Add Cc, or Add Bcc. Repeat steps 2 through 6.
7. In the Subject field, type a subject.
8. Press the Enter key.
9. Type a message.
Tip: To send the message from a specific service (for example, Desktop or
Web Client), scroll to the top of the message. In the Using field, press the
Space key until the preferred service appears. Any subsequent messages are
also sent from this service.
10. Click the trackwheel. A menu appears.
11. Select one of the following options:
• To save a draft of the message without sending it, click Save
Draft.
• To send the message, click Send.
If you send a message and you are not in an area of sufficient
wireless coverage, the handheld sends the message when you
return to an area of sufficient wireless coverage.
Send a message to a contact in your address book
1. On the Home screen, click the Compose icon. The To screen
appears.
Tip: To search for a contact name, type the first letters of the name.
2. Click a contact. A menu appears.
3. Select one of the following options:
• To send an email message, click Email <contact name>.
• To send a PIN message, click PIN <contact name>.
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For RIM internal use only. Not for external distribution.
Email and PIN messages
4. In the Subject field, type a subject.
5. Press the Enter key.
6. Type a message.
7. Click the trackwheel. A menu appears.
8. Click Send. The message is sent.
Send an email message using a link
Links to email addresses appear as underlined text.
1. Click an email address link. A menu appears.
2. Click Email.
3. In the Subject field, type a subject.
4. Press the Enter key.
5. Type a message.
6. Click the trackwheel. A menu appears.
7. Click Send. The message is sent.
Reply to a message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
3. Select one of the following options:
• To reply to only the sender, click Reply.
• To reply to the sender and all recipients of the original
message, click Reply To All.
Tip: To delete the original message from the reply, click the trackwheel. A
menu appears. Click Delete Original Text.
4. Type a message.
BlackBerry Wireless Handheld 13
For RIM internal use only. Not for external distribution.
1: Messages
5. Click the trackwheel. A menu appears.
6. Click Send. The message is sent.
Forward a message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
3. Click Forward. The Select Address screen appears.
4. Click a contact. A menu appears.
5. Select one of the following options:
• To send an email message, click Email <contact name>.
• To send a PIN message, click PIN <contact name>.
6. Type a message.
7. Click the trackwheel. A menu appears.
8. Click Send. The message is sent.
Resend a message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
3. Click Open. The message appears.
4. Click the trackwheel. A menu appears.
5. Click Resend. The message is sent.
Edit and resend a message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
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For RIM internal use only. Not for external distribution.
Email and PIN messages
2. Click a sent message. A menu appears.
3. Click Open. The message appears.
4. Click the trackwheel. A menu appears.
5. Click Edit. The message appears.
6. Edit the message.
Tip: To replace a contact, place your cursor in the To field. Click a contact. A
menu appears. Click Change Address.
7. Click the trackwheel. A menu appears.
8. Click Send. The message is sent.
Managing address book attachments
You can send and receive messages with address book attachments.
An address book attachment contains contact information that
recipients of the message can view and add to their address book.
Send an address book attachment
1. On the Home screen, click the Compose icon. The To screen
appears.
2. Click a contact. A menu appears.
3. Select one of the following options:
• To send an email message, click Email <contact name>.
• To send a PIN message, click PIN <contact name>.
4. Type a message.
5. Click the trackwheel. A menu appears.
6. Click Attach Address. The Attach screen appears.
7. Click a contact. A menu appears.
BlackBerry Wireless Handheld 15
For RIM internal use only. Not for external distribution.
1: Messages
8. Click Continue. The contact information is attached to the
message.
Composing a message — Address book attachment
9. Click the trackwheel. A menu appears.
10. Click Send. The message and attachment are sent.
Open an address book attachment
1. In a message with an address book attachment, place your cursor
in the name of the address book attachment.
Open email message with address book attachment
2. Click the trackwheel. A menu appears.
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For RIM internal use only. Not for external distribution.
Email and PIN messages
3. Click View Attachment. The contact information appears.
4. Click the trackwheel. A menu appears.
5. Select one of the following options:
• To add the contact information to your address book, click
Add To Address Book.
• To update the contact information that is in your address
book, click Update Address.
• To return to the open message, click Close.
Managing file attachments
If the attachment service is loaded on your handheld, you can open
file attachments on your handheld. You can open attachments with
a .zip, .html, .doc, .ppt, .pdf, .wpd, .txt, or .xls file extension.
Prerequisite: To open file attachments with a .doc, .ppt, .wpd, .txt, or .xls file
extension, the following requirements must be met:
• Your handheld must be integrated with an enterprise email account.
• Your handheld must be enabled for attachment service on a BlackBerry
Enterprise Server version 3.6 or later for Microsoft Exchange or a BlackBerry
Enterprise Server version 2.2 or later for Lotus Domino.
To open file attachments with a .zip or .html file extension, the following
additional requirement must be met:
• Your handheld must be enabled for attachment service on a BlackBerry
Enterprise Server version 3.6 Service Pack 1 or later for Microsoft Exchange
or a BlackBerry Enterprise Server version 2.2 Service Pack 2 or later for Lotus
Domino.
BlackBerry Wireless Handheld 17
For RIM internal use only. Not for external distribution.
1: Messages
Spreadsheet format
Document format
Open the table of contents of a file attachment
1. In a message with a file attachment, click the trackwheel. A
menu appears.
2. Click Open Attachment. The Attachments screen appears.
3. Click Table of Contents. A menu appears.
4. Click Retrieve. The table of contents appears.
Tip: To request the content for a table of contents item, click the item. A
menu appears. Click Retrieve. The content appears.
Open a file attachment
1. In a message with a file attachment, click the trackwheel. A
menu appears.
2. Click Open Attachment. The Attachment screen appears.
Note: If you retrieve a .pdf file that is password protected, you must type the
password. On the Attachment screen, click the trackwheel. A menu appears.
Click Password. Type the password. Click the trackwheel. The Attachment
screen appears.
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For RIM internal use only. Not for external distribution.
Email and PIN messages
3. Click Full Content. A menu appears.
4. Click Retrieve. The content appears.
Tip: In document format, links to tables appear as underlined text. To open
a table, click a table link. A menu appears. Click Retrieve.
Navigate in spreadsheet format
1. In spreadsheet format, click the trackwheel. A menu appears.
2. Select one of the following options:
• To move to a specific worksheet, click Select Worksheet. A
dialog box appears. Click a worksheet.
• To view the previous worksheet, click Prev Sheet.
• To view the next worksheet, click Next Sheet.
• To move to a specific cell, click Go to Cell. A dialog appears.
Type the cell coordinates (for example, C16). Click the
trackwheel.
• To view the contents of a cell, click View Cell.
Set file attachment options
1. In a file attachment, click the trackwheel. A menu appears.
2. Click Options. The Options screen appears.
3. In the following fields, press the Space key until the preferred
option appears:
Field Description Default
Sheet Outline Cells Set whether the grid appears in spreadsheet
Sheet Horizontal
Scroll
Sheet Vertical Scroll Set whether the information in spreadsheet
BlackBerry Wireless Handheld 19
format.
Set whether the information in spreadsheet
cells wraps around when you scroll
horizontally.
cells wraps around when you scroll vertically.
Yes
No
No
For RIM internal use only. Not for external distribution.
1: Messages
Field Description Default
Sheet Column
Width
Sheet Display Labels Set whether spreadsheet columns are labeled
Case Sensitive
Search
Font Family Set the font for attachments. System
Font Size Set the font size for attachments. Large
Set the column width for the spreadsheet. Medium
with letters and rows are labeled with
numbers.
Set whether the Find feature is case sensitive
when it searches attachments.
Yes
No
Font
4. Click the trackwheel. A menu appears.
5. Click Save. The options are saved.
Setting message options
Prerequisite: To set the Hide Filed Messages and Delete On options, your
handheld must be integrated with an enterprise email account.
To set the Wireless Reconcile and Conflicts options, one of the following
requirements must be met:
• Enterprise email account: Your handheld must be enabled for wireless
email reconciliation on a BlackBerry Enterprise Server version 3.6 or later for
Microsoft Exchange or a BlackBerry Enterprise Server version 2.2 or later for
Lotus Domino.
• New or existing ISP email account: Your handheld must be enabled for
wireless email reconciliation on the BlackBerry Web Client.
Set message options
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click the trackwheel. A menu appears.
3. Click Options. The Message List Options screen appears.
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For RIM internal use only. Not for external distribution.
Email and PIN messages
4. In the following fields, press the Space key until the preferred
option appears:
Field Description Default
Display Time Set whether the Messages screen displays the time
Display
Name
Confirm
Delete
Hide Filed
Messages
Consider PIN
Level 1
Auto More Set whether the next section of a long message or
Delete On Set whether email messages are deleted from your
Wireless
Reconcile
Conflicts Set whether your handheld or your computer takes
that a message is sent or received.
Set whether the Messages screen displays the
name of the sender or recipient.
Set whether you are prompted before messages are
deleted.
Set whether the Messages screen displays filed
email messages.
Set whether PIN messages are considered as high
importance messages.
attachment is delivered to your handheld
automatically.
handheld only or from both your handheld and
computer during an email reconciliation.
Set whether messages are reconciled over the
wireless network between your handheld and your
computer.
precedence if a message is moved or deleted from
both locations.
Yes
Yes
Yes
Yes
Yes
Yes
Mailbox &
Handheld
On
Mailbox
wins
5. Click the trackwheel. A menu appears.
6. Click Save. The options are saved.
Set the importance level of a message
1. In a message, click the trackwheel. A menu appears.
2. Click Options. The Current Message Options screen appears.
BlackBerry Wireless Handheld 21
For RIM internal use only. Not for external distribution.
1: Messages
3. In the following field, press the Space key until the preferred
option appears:
Field Description Default
Importance Set the priority level of the message. Normal
4. Click the trackwheel. A menu appears.
5. Click Save. The option is saved.
Managing messages
Saving messages
You can save important messages in the Saved Messages
application. If your handheld must delete messages to free memory,
it does not delete saved messages.
Save a message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
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For RIM internal use only. Not for external distribution.
Managing messages
3. Click Save. The message is saved in the Saved Messages
application.
Tip: To open a saved message, on the Home screen, click the Saved
Messages icon.
Deleting messages
You should delete unnecessary messages from your handheld. If
your handheld memory is full, your handheld deletes the oldest
messages from the Messages application to accommodate new ones.
Delete a message
Note: If, on the Message List Options screen, the Delete On option is set to
Mailbox & Handheld, messages that you delete on your handheld are also
deleted from your computer during email reconciliation. Refer to "Set
message options" on page 20 for more information.
1. Select one of the following options:
• To delete a message from the Messages application, on the
Home screen, click the Messages icon.
• To delete a message from the Saved Messages application, on
the Home screen, click the Saved Messages icon.
2. Click a message. A menu appears.
3. Click Delete. A dialog box appears.
4. Click Delete. The message is deleted.
Delete messages prior to a specific date
1. Select one of the following options:
• To delete messages from the Messages application, on the
Home screen, click the Messages icon.
• To delete messages from the Saved Messages application, on
the Home screen, click the Saved Messages icon.
BlackBerry Wireless Handheld 23
For RIM internal use only. Not for external distribution.
1: Messages
2. Click a date. A menu appears.
3. Click Delete Prior. A dialog box appears.
4. Click Delete. The messages are deleted.
Note: Email messages that are deleted using the Delete Prior menu item
are not deleted from your computer during email reconciliation.
Empty the deleted messages folder on your computer
from your handheld
Prerequisite: To delete messages from the Deleted Items folder on your
computer, the following requirements must be met:
• Your handheld must be integrated with an enterprise email account.
• Your handheld must be enabled on the BlackBerry Enterprise Server version
3.6 or later for Microsoft Exchange.
• Wireless email reconciliation must be enabled on your handheld. Refer to
"Set message options" on page 20 for more information.
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click the trackwheel. A menu appears.
3. Click Purge Deleted Items. A dialog box appears.
4. Click Yes. The Deleted Items folder on your computer is
emptied.
Reconciling email messages
When email messages are reconciled, any message that you open,
file, or delete on your handheld is also opened, filed, or deleted on
your computer depending on how you set your message options.
Lotus Domino
24 User Guide
If you use Lotus Notes, opened and unopened messages are not
reconciled between your computer and your handheld.
For RIM internal use only. Not for external distribution.
Managing messages
If wireless email reconciliation is not enabled on your handheld,
you must use the BlackBerry Desktop Software to reconcile your
handheld and desktop messages. Refer to the Desktop Software:
Intellisync Help for more information.
If wireless email reconciliation is enabled on your handheld, your
handheld and desktop messages are reconciled over the wireless
network automatically. Refer to "Set message options" on page 20
for more information on enabling wireless email reconciliation.
Tip: If wireless email reconciliation is enabled on your handheld, you can
reconcile email messages manually. Click the Messages icon. The Messages
screen appears. Click the trackwheel. A menu appears. Click Reconcile Now.
Note: In Microsoft Exchange, when a message is permanently delete d on the
desktop, it will not be reconciled with the handheld.
Filing email messages
Prerequisite: To file email messages, the following requirements must be
met:
• Your handheld must be integrated with an enterprise email account using
the BlackBerry Enterprise Server or BlackBerry Desktop Redirector.
• You have folders in your desktop email program.
• You reconciled your email messages so that the folders from your desktop
email program appear on your handheld.
File an email message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click an email message. A menu appears.
3. Click File. The Select Folder screen appears.
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For RIM internal use only. Not for external distribution.
1: Messages
Select Folder screen
4. Click a folder. A menu appears.
Tip: To expand a folder on the Select Folder screen, click a folder with a plus
sign (+) beside it. A menu appears. Click Expand.
To collapse a folder, click a folder with a minus sign (-) beside it. A menu
appears. Click Collapse.
5. Click File. The message is filed.
Tip: To display filed messages on the Messages screen, set the Hide Filed
Messages option on the Message List Options screen to No.
To remove a filed message from a folder, file the message in the Inbox folder.
Searching for messages
Search for a message
1. On the Home screen, click the Search Messages icon. The Search
screen appears.
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For RIM internal use only. Not for external distribution.
Managing messages
Search screen — Specifying search criteria
2. In one or more of the following fields, type message information:
Field Description
Name Type a name, email address or PIN.
Subject Type text that the handheld should search for in the subject of
messages.
Message Type text that the handheld should search for in the body of
messages.
3. In one or more of the following fields, press the Space key until
the preferred option appears:
Field Description Default
In Set the address field in which you want to search. Any Address
Field
Folder Set the folder in which you want to search.
! To select a folder, press the Space key. The Select
All Folders
Folder screen appears. Click a folder. A menu
appears. Click Select Folder.
Show Set whether you want to search for sent, received, or
saved messages.
Type Set the type of message for which you want to
Sent and
Received
All
search.
BlackBerry Wireless Handheld 27
For RIM internal use only. Not for external distribution.
1: Messages
4. Click the trackwheel. A menu appears.
5. Select one of the following options:
• To perform a search without saving the search criteria, click
Search.
• To save the search criteria, click Save. The Save Search screen
appears. Type a name and a shortcut key for your search.
Click the trackwheel. A menu appears. Click Save.
View, edit, or delete a saved search
1. On the Home screen, click the Search Messages icon. The Search
screen appears.
2. Click the trackwheel. A menu appears.
3. Click Recall. Your saved searches appear.
4. Click a search. A menu appears.
5. Select one of the following options:
• To view the search criteria, click Select Search.
• To edit the search criteria, click Edit Search. Edit the search
criteria. Click the trackwheel. A menu appears. Click Save.
• To delete the search, click Delete Search. A dialog box
appears. Click Delete.
Tip: To view the criteria of your last sear ch quickly, on the Search screen, click
the trackwheel. Click Last. The Search screen displays the criteria of the last
search that you performed.
Search for a message by sender, recipient, or subject
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
3. Select one of the following options:
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Managing messages
To search for all messages that relate to the sender of the
•
selected message, click Search Sender.
• To search for all messages that relate to the recipient of the
selected message, click Search Recipient.
• To search for messages with the same subject as the selected
message, click Search Subject.
Messages screen menu — Search Sender item
Marking messages
Mark a message as unopened or opened
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a message. A menu appears.
3. Select one of the following options:
• To mark the message as opened, click Mark Opened.
• To mark the message as unopened, click Mark Unopened.
BlackBerry Wireless Handheld 29
For RIM internal use only. Not for external distribution.
1: Messages
Mark messages prior to a specific date as opened
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Click a date. A menu appears.
3. Click Mark Prior Opened. All messages prior to the selected
date are marked as opened.
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