Instructions for Use
SOUNDGATE 3
Table of Contents
Instructions for Use |
6 |
General Warnings |
7 |
Hazard Warnings |
7 |
Introduction |
10 |
Getting Started |
13 |
Charging the Battery |
13 |
Battery Indication |
15 |
Battery Life |
17 |
Attaching the Neck Strap |
18 |
Wearing the SoundGate 3 |
19 |
Hands Free with Neck Strap |
19 |
Hand Held or in the Pocket |
19 |
Using the Protective Skin |
20 |
Positioning the Microphone |
21 |
Operating the SoundGate 3 |
22 |
Turning your SoundGate 3 ON and OFF |
23 |
Adjusting the Volume and Program Settings |
25 |
Pairing to a Mobile Telephone |
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or other Bluetooth® Devices |
27 |
Connecting to Paired Bluetooth® Devices |
29 |
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Using with a Mobile Telephone |
30 |
Using the SoundGate App |
35 |
Using with an MP3 Player or Computer |
36 |
Wireless Connection |
36 |
Wired Connection |
37 |
Using the Telephone Coil |
39 |
SoundGate 3 Wireless Range |
40 |
External Audio Devices (Bluetooth®) |
40 |
Hearing Aid Range |
41 |
Visual Indicators |
43 |
Troubleshooting |
46 |
Maintenance |
54 |
International Warranty |
55 |
Information to the User Regarding the Radio |
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Communication Part of the Device |
57 |
Declaration of Conformity |
60 |
Information and Explanation of Symbols |
61 |
Service |
66 |
4
Congratulations on the purchase of your new SoundGate 3. Your SoundGate 3 allows you to connect wirelessly between your hearing aids and a wide range of audio devices via Bluetooth®.
Whether communicating wirelessly via your mobile telephone device or streaming audio through your television, computer, or MP3 player, this guide will offer the instructions necessary to get you on your way to better hearing.
Please read the entire contents of this booklet before using your SoundGate 3. It contains instructions on how to use and how to handle your SoundGate 3. It also contains important safety information.
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Instructions for Use
The following models are covered by these instructions: SoundGate 3.
The SoundGate 3 is intended to be used as:
1.A remote control for your hearing aid(s), for volume and program changes
2.A streaming interface between external audio devices (e.g., mobile telephones, TV, GPS, etc.) and your hearing aid(s)
The SoundGate 3 can be connected to an iPhone® and to an Android™ smartphone, allowing you to alternatively control your hearing aid(s) via the Bernafon SoundGate App. Please refer to page 35 for more details on compatibility.
”Made for iPhone” means that an electronic accessory has been designed to connect specifically to iPhone, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPhone may affect wireless performance.
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.
6
General Warnings
Familiarize yourself with the following general warnings before using your SoundGate 3.
Hazard Warnings
SoundGate 3 is not a toy and should be kept away from children and vulnerable persons. Special attention should be paid to the smaller components in order to prevent swallowing or choking. If a part is swallowed, see a doctor immediately.
Never expose the SoundGate 3 to excessive heat, such as putting it in an oven, microwave, burning it or leaving it inside a parked car in the sun. There is a risk in these events that it will explode and cause serious injury.
If by accident the neck strap should get caught on something while the user is wearing it, the neck strap is constructed to break automatically. Therefore, never try to shorten or modify the neck strap in an unauthorized way. The neck strap should not be used for children who weigh less than 11 kg (24 lbs).
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Using SoundGate 3 with a mobile telephone while driving may be distracting. If traffic laws or driving conditions demand it, pull off the road and park your vehicle prior to making and answering calls.
SoundGate 3 should not be used in an aircraft unless specifically permitted by the flight personnel
SoundGate 3 is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, SoundGate 3 might cause interference with other medical devices such as defibrillators and pacemakers.
·· Please contact the manufacturer of your implantable device for information about the risk of disturbance
·· Immediately remove the SoundGate 3 if interference is suspected. Do not use SoundGate 3 and seek advice.
Interference can also be caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges .
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The safe use of the SoundGate 3 with the auxiliary input cable is determined by an external signal source. When the input cable is connected to mains-operated equipment, this equipment must comply with IEC-60065, IEC-60950,
IEC-60601 or equivalent safety standards.
The safety of recharging batteries with the USB connector is determined by the external equipment which should be UL approved
or comply with equivalent IEC-60065,
IEC-60950, IEC-60601 or other equivalent safety standards
Do not attempt to open the battery compartment, as it may damage the battery.
9
Introduction
The following items are included in your SoundGate 3 package and will be covered within this instruction guide:
SoundGate 3 |
Neck strap |
3.5 mm stereo cable |
Power adapter |
10
Charger cradle |
Protective skin |
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Instructions for Use
SOUNDGATE 3
USB charging cable
Instructions for Use
11
SoundGate 3 Overview |
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1 |
Power ON/OFF |
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6 |
Phone key |
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2 |
LED indicator |
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7 |
Microphone inlet |
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3a |
Volume up key |
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8 |
Neck strap jacks |
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3b |
Volume down key |
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9 |
3.5 mm auxiliary input |
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4 |
Auxiliary input key |
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10 |
Micro-USB charger |
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5 |
TV key |
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jack |
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4 |
5 |
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6 |
7 |
8 |
3b
2
3a |
1 |
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8
10 9
12
Getting Started
The SoundGate 3 contains a rechargeable battery. Ensure your battery is completely charged prior to use.
Charging the Battery
The SoundGate 3 should be charged daily to ensure sufficient battery life during normal hours of operation.
The SoundGate 3 can be charged in the following ways:
·· Connect the power adapter to the micro-USB charger jack on the SoundGate 3. Then plug the power adapter into a wall socket.
·· Connect the USB charging cable to the micro-USB charger jack on the SoundGate 3. Then
plug the opposite end into the USB port on your computer.
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·· Plug the power adapter into the micro-USB jack of the charger cradle. Then plug the power adapter into a wall socket, and mount your SoundGate 3 into the cradle with the power key facing up.
·· When using the SoundGate 3 in a vehicle, you may connect the USB charging cable to the micro-USB charger jack on the SoundGate 3. Then plug the opposite end into a 12 V car USB port or adapter (not included).
14
Battery Indication
The LED indicator on the top of your SoundGate 3 will help you monitor the status of your battery life and/or charging status.
LED Indication |
Status |
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Green |
Battery status is OK |
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Red |
Battery life is low |
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(approx. 20 minutes remaining) |
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Red (pulsing every |
Battery life is critically low |
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2 – 3 seconds) |
(approx. 5 minutes remaining) |
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15
LED Indication |
Status |
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Green (flashing) |
Battery is connected |
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to a power source and |
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actively charging |
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Green |
Battery is charged completely |
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(SoundGate 3 powered ON) |
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OFF |
Battery is charged completely |
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(SoundGate 3 powered OFF) |
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16
Battery Life
The battery life of your SoundGate 3 depends on the type and duration of usage. The table below indicates the maximum time a completely charged SoundGate 3 battery will run for various functions.
Function |
Maximum Battery Life |
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Stand-by |
up to 60 hours |
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Streaming audio with |
up to 10 hours |
neck strap attached |
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Streaming audio without |
up to 5 hours |
neck strap attached |
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Battery charge time |
2 hours |
Stand-by mode is when the SoundGate 3 is powered ON but is not actively being used. Phone calls with connected Bluetooth® mobile telephones may still be received in stand-by mode.
The rechargeable battery should not be drained completely. Keeping the battery fully charged will prolong its life. You cannot replace the battery yourself. Please return the device to your hearing care professional for service, if necessary.
17
Attaching the Neck Strap
It is recommended to use your neck strap at all times when streaming audio from the SoundGate 3.
The neck strap serves as an antenna and helps direct the audio signal to your hearing aids.
Insert both ends of the neck strap into the neck strap jacks of your SoundGate 3, as shown below. When the neck strap is inserted completely, it will click.
Using SoundGate 3 without the neck strap requires more power – consequently maximum streaming time is reduced to 5 hours on one full battery charge.
18
Wearing the SoundGate 3
Please use the guidelines below to determine how your SoundGate 3 should be worn for different types of use.
Hands Free with Neck Strap
Recommended uses: Bluetooth® streaming, wired connection to MP3 or PC
Hand Held or in the Pocket
Recommended use: remote control
19
Using the Protective Skin
A protective skin is included in your SoundGate 3 package to help protect the device from debris and light moisture. The protective skin may be used in any of the recommended wearing positions.
To use, insert the SoundGate 3 completely into the protective skin as indicated below.
Clean your protective skin with soap and warm water, and ensure it is completely dry before reinserting your SoundGate 3.
20
Positioning the Microphone
The microphone in the SoundGate 3 is only active during streamed phone calls. In all other situations, the microphone is turned off.
To ensure optimal sound quality for the person you are speaking with during streamed phone calls,
it is recommended to position the SoundGate 3 microphone 10 – 30 cm (4 – 12 inches) from your mouth.
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