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Refrigerator
GNE V032W
GNE V032X
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Please read this manual first!
Recycling
Dear Customer,
We hope that your product, which has been produced in modern plants and
checked under the most meticulous quality control procedures, will provide you an
effective service.
For this, we recommend you to carefully read the entire manual of your product
before using it and keep it at hand for future references.
This manual
• Will help you use your appliance in a fast and safe way.
• Read the manual before installing and operating your product.
• Follow the instructions, especially those for safety.
• Keep the manual in an easily accessible place as you may need it later.
• Besides, read also the other documents provided with your product.
Please note that this manual may be valid for other models as well.
Symbols and their descriptions
This instruction manual contains the following symbols:
C Important information or useful usage tips.
A Warning against dangerous conditions for life and property.
B Warning against electric voltage.
This product is supplied with the selective sorting symbol for waste electrical
and electronic equipment (WEEE).
This means that this product must be handled pursuant to European Directive
2002/96/EC in order to be recycled or dismantled to minimise its impact on
the environment. For further information, please contact your local or regional
authorities.
Electronic products not included in the selective sorting process are potentially
dangerous for the environment and human health due to the presence of
hazardous substances.
www.beko.com
This product was manufactured using the latest technology in environmentally friendly conditions.
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CONTENTS
1 The refrigerator 3
2 Important Safety Warnings 4
Intended use ........................................ 4
For products with a water dispenser; .... 6
Child safety .......................................... 6
HCA Warning ....................................... 6
Things to be done for energy saving ..... 6
3 Installation 7
Points to be considered when re-
transporting your refrigerator ................ 7
Before operating your refrigerator ......... 7
Electric connection............................... 8
Disposing of the packaging .................. 8
Disposing of your old refrigerator .......... 8
Placing and Installation ......................... 8
Floor balance adjustment ..................... 9
Adjusting the gap between the upper
door .................................................. 11
4 Preparation 12
5 Using your refrigerator 13
Indicator Panel ................................... 13
Changing the illumination LED ........... 14
Door Open Alarm: ............................. 14
Dual cooling system: .......................... 14
Freezing fresh food ............................ 15
Recommendations for preservation of
frozen food ........................................ 16
Placing the food ................................. 16
Deep-freeze information ..................... 16
Blue light ........................................... 18
(in some models) ................................ 18
Ion: ................................................... 18
Egg tray ............................................. 18
Sliding Body Shelves .......................... 18
Crisper humidity control sliders........... 19
6 Maintenance and cleaning 21
Protection of plastic surfaces ............ 21
7 Recommended solutions for
the problems 22
8 Beko Customer Care 25
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1 The refrigerator
2
1
8
9
13
18
7
12
15
*4
15
3
5
*11
20
*19
*6
*10
14
*16
22
*21
*17
*21
23
*21
1. Freezer compartment
2. Fridge compartment
3. Fridge compartment interior light
4. Butter and cheese lid
5. Fan
6. Ioniser
7. Fridge compartment glass shelves
8. Egg tray
9. Fridge compartment door racks
10. Bottle shelf
11. Bottle holder
12. Bottle shelves
*OPTIONAL
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
13. Crisper compartments
14. Crisper cover
15. Adjustable front feet
16. Blue light
17. Fresh Store Compartment
18. Ventilation lid
19. Freezer compartment drawers
20. Freezer Compartment glass shelves
21. Icematic
22. Freezer compartment interior light
23. Indicator Panel
product you have purchased, then it is valid for other models.
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2 Important Safety Warnings
Please review the following information. Failure to observe this information
may cause injuries or material damage.
Otherwise, all warranty and reliability
commitments will become invalid.
Intended use
This product is intended to be used
– indoors and in closed areas such as
homes;
– in closed working environments such
as stores and offices;
– in closed accommodation areas such
as farm houses, hotels,with retirement
homes.
• This product should not be used
outdoors.
General safety
• When you want to dispose/scrap the
product, we recommend you consult
the authorized service agent in order
to learn the required information and
authorized bodies.
• Consult your authorized service agent
for all your questions and problems
related to the refrigerator. Do not
intervene or let someone intervene to
the refrigerator without notifying the
authorised services.
• For products with a freezer compartment; Caution, eating of ice cream or
ice cubes immediately after removing
from freezer may cause discomfort due
to the extreme cold.
• For products with a freezer compartment; Do not put bottled and canned
liquid beverages in the freezer compartment. Otherwise, these may burst.
• Do not touch frozen food by hand; they
may stick to your hand.
• Unplug your refrigerator before cleaning
or defrosting.
• Pressure or spray cleaning materials
should never be used in cleaning and
defrosting processes of your refrigerator. In such cases, the solution may get
in contact with the electrical parts and
cause short circuit or electric shock.
• Never use the parts on your refrigerator
such as the door as a means of support or step.
• Do not use electrical devices inside the
refrigerator.
• Do not drill or cut the refrigerator as you
may release the refrigerant gas. This
may cause irritation to the skin or injury
to the eye.
.• Do not cover or block the ventilation
holes on your refrigerator with any
material.
• Electrical devices must be repaired by
only authorised persons. Repairs per-
formed by incompetent persons create
a risk for the user.
• In case of any failure or during a maintenance or repair work, disconnect your
refrigerator’s mains supply by either
turning off the relevant fuse or unplugging your appliance.
• Do not pull by the cable when pulling
the plug out of the wall socket.
• Place the beverage with higher proofs
tightly closed and vertically.
• Never store spray cans containing flammable and explosive substances in the
refrigerator.
• Do not use mechanical devices or other
means to accelerate the defrosting process, other than those recommended
by the manufacturer.
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• Do not operate a damaged refrigerator.
Consult with the service agent if you
have any concerns.
• Electrical safety of your refrigerator shall
be guaranteed only if the earth system
in your house complies with standards.
• Exposing the product to rain, snow, sun
and wind is dangerous with respect to
electrical safety.
• Contact your authorised service agent
in the event of damage caused to your
power cable.
• Please contact an authorised electrician
in the event of power cord damage.
• Never plug the refrigerator into the wall
outlet during installation. Otherwise, risk
of death or serious injury may arise.
• This refrigerator is intended for only
storing food items. It must not be used
for any other purpose.
• Label of technical specifications is
located on the left wall inside the refrigerator.
• Never connect your refrigerator to
electricity-saving systems; they may
damage the refrigerator.
• If there is a blue light on the refrigerator,
do not look at the blue light with optical
tools.
• For manually controlled refrigerators,
wait for at least 5 minutes to start the
refrigerator after power failure.
• This operation manual should be
handed in to the new owner of the
product when it is given to others.
• Avoid causing damage on power cable
when transporting the refrigerator.
Bending cable may cause fire. Never
place heavy objects on power cable.
Do not touch the plug with wet hands
when plugging the product.
• Do not plug the refrigerator if the wall
outlet is loose.
• Water should not be sprayed directly on
inner or outer parts of the product for
safety purposes.
• Do not spray substances containing
inflammable gases such as propane
gas near the refrigerator to avoid fire
and explosion risk.
• Never place containers filled with water
on top of the refrigerator, otherwise this
may cause electric shock or fire.
• Do not overload your refrigerator with
excessive amounts of food. If overloaded, the food items may fall down hurt
you and damage refrigerator when you
open the door. Never place objects on
top of the refrigerator; otherwise, these
objects may fall down when you open
or close the refrigerator’s door.
• As they require a precise temperature,
vaccines, heat-sensitive medicine scientific materials etc. should not be kept
in the refrigerator.
• If not to be used for a long time, refrigerator should be unplugged. • The
plug’s tip should be regularly cleaned;
otherwise, it may cause fire.
• Refrigerator may move if adjustable
legs are not properly secured on the
floor. Properly securing adjustable legs
on the floor can prevent the refrigerator
to move.
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• When carrying the refrigerator, do not
hold it from door handle. Otherwise, it
may snap or break.
• When you have to place your product
next to another refrigerator or freezer,
the distance between devices should
be at least 8cm. Otherwise, adjacent
side walls may be humidified.
For products with a water
dispenser;
For a mains connected system the
minimum pressure should be 100 kpa
and the maximum pressure should not
exceed 800 kpa.
• Use filtered water only.
Child safety
• If the door has a lock, the key should
be kept away from reach of children.
• Children must be supervised to prevent
them from tampering with the product.
HCA Warning
If your product's cooling system
contains R600a:
This gas is flammable. Therefore, pay
attention to not damaging the cooling
system and piping during usage and
transportation. In the event of damage,
keep your product away from potential
fire sources that can cause the product
catch a fire and ventilate the room in
which the unit is placed.
Things to be done for energy
saving
• Do not leave the doors of your refrigerator open for a long time.
• Do not put hot food or drinks in your
refrigerator.
• Do not overload your refrigerator in a
way that will prevent or restrict air circulation inside the cabinet.
• Do not install your refrigerator under
direct sunlight or near heat emitting appliances such as ovens, dishwashers or
radiators.
• Pay attention to keep your food in
closed containers.
• For products with a freezer compartment; You can store maximum amount
of food items in the freezer when you
remove the shelf or drawer of the freezer. Energy consumption value stated for
your refrigerator has been determined
by removing freezer shelf or drawer
and under maximum load. There is no
harm to use a shelf or drawer according to the shapes and size of food to be
frozen.
• Thawing frozen food in fridge compartment will both provide energy saving
and preserve the food quality.
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3 Installation
C Please remember that the manufacturer
shall not be held liable if the information
given in the instruction manual is not
observed.
Points to be considered
when re-transporting your
refrigerator
1. Your refrigerator must be emptied and
cleaned prior to any transportation.
2. Shelves, accessories, crisper and etc.
in your refrigerator must be fastened
securely by adhesive tape against any
jolt before repackaging.
3. Packaging must be tied with thick
tapes and strong ropes and the rules of
transportation printed on the package
must be followed.
C Always remember...
Every recycled material is an
indispensable source for the nature and
for our national resources.
If you wish to contribute to recycling the
packaging materials, you can get further
information from the environmental
bodies or local authorities.
Before operating your
refrigerator
Before starting to use your refrigerator
check the following:
1. Is the interior of the refrigerator dry and
can the air circulate freely in the rear of
it?
2. Clean the interior of the refrigerator as
recommended in the “Maintenance and
cleaning” section.
3. Plug the refrigerator into the wall outlet.
When the door is open the respective
interior light will come on.
4. You will hear a noise as the compressor
starts up. The liquid and gases sealed
within the refrigeration system may
also give rise to noise, even if the
compressor is not running and this is
quite normal.
5. Front edges of the refrigerator may
feel warm. This is normal. These areas
are designed to be warm to avoid
condensation.
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Electric connection
Connect your refrigerator to a grounded
socket which is being protected by a
fuse with the appropriate capacity.
Important:
B The connection must be in compliance
with national regulations.
B The power cable plug must be easily
accessible after installation.
B Voltage and allowable fuse protection
are specified in the “Technical
Specifications” section.
BThe specified voltage must be equal to
your mains voltage.
B Extension cables and multiway plugs
must not be used for connection.
B A damaged power cable must be
replaced by a qualified electrician.
B The appliance must not be operated
before it is repaired! There is danger of
electric shock!
Disposing of the packaging
A The packing materials may
be dangerous for children. Keep the
packing materials out of the reach of
children or dispose them of by classifying
them in accordance with the waste
instructions. Do not dispose them of
along with the normal household waste.
The packing of your refrigerator is
produced from recyclable materials.
Disposing of your old
refrigerator
Dispose of your old machine without
giving any harm to the environment.
A You may consult your authorized dealer
or waste collection center of your
municipality about the disposal of your
refrigerator.
A Before disposing of your refrigerator,
cut out the electric plug and, if there
are any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
B Caution: Never plug the refrigerator
into the wall outlet during installation.
Otherwise, risk of death or serious injury
may arise.
A If the entrance door of the room
where the refrigerator will be installed is
not wide enough for the refrigerator to
pass through, than call the authorised
service to have them remove the doors
of your refrigerator and pass it sideways
through the door.
1. Install your refrigerator to a place that
allows ease of use.
2. Keep your refrigerator away from
heat sources, humid places and direct
sunlight.
3. There must be appropriate air
ventilation around your refrigerator in
order to achieve an efficient operation.
If the refrigerator is to be placed in a
recess in the wall, there must be at least
5 cm distance with the ceiling and at
least 5 cm with the wall.
If the floor is covered with a carpet, your
product must be elevated 2.5 cm from
the floor.
4. Place your refrigerator on an even
floor surface to prevent jolts.
5. Do not keep your refrigerator in
ambient temperatures under 10°C.
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Floor balance adjustment
If your refrigerator is unbalanced;
You can balance your refrigerator by
turning the front legs of it as illustrated
in the figure. (See Figure A) The corner
where the leg exists is lowered when
you turn in the direction of black arrow
and raised when you turn in the opposite
direction. Taking help from someone to
slightly lift the refrigerator will facilitate
this process.
Door height adjustment
In case there is a problem with the
alignment of the doors with respect
to each other, they may be aligned by
ascension vertically in the order given
below. Ensure that door shelves are
empty when adjusting the door height.
2. Loosen the three screws of the hinges
of the lower door, which you wish to
escalate, with the help of a screwdriver
as shown in the figure below. (Do not
remove completely)
(See Figure C)
2
(C)
(A)
1. Remove the lower ventilation cover by
unscrewing its screws as shown in the
figure below. (See Figure B)
4
1 2 3
(B)
2
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• If the freezer compartment door is
lower than the fridge compartment
door, bring them to the same level
by turning the elevation screw on the
freezer compartment side in the direction
of arrow using a M6 Allen wrench as
illustrated in Figure D.
• If the freezer compartment door is
higher than the fridge compartment
door, bring them to the same level
by turning the elevation screw on the
freezer compartment side in the direction
of arrow using a M6 Allen wrench as
illustrated in Figure D.
After bringing the doors to the same
level by elevating the front part with the
aid of the elevation screws, doors of the
refrigerator shall close properly. If the
doors do not close properly, this might
adversely affect the efficiency of the
refrigerator.
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(D)
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Adjusting the gap between
the upper door
C You can adjust the gap between the
fridge compartment doors as illustrated
in the figures.
Door shelves should be empty when
adjusting the door height.
C Using a screwdriver, remove the
screw of upper hinge cover of the door
you want to adjust.
C Fix the door without changing the
position of the door you have adjusted
by tightening the screws.
C Adjust the door appropriately as you
desire by loosing the screws.
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C Replace the hinge cover and fix with
the screw.
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4 Preparation
C Your refrigerator should be installed at
least 30 cm away from heat sources
such as hobs, ovens, central heater
and stoves and at least 5 cm away
from electrical ovens and should not be
located under direct sunlight.
C The ambient temperature of the room
where you install your refrigerator
should at least be 10°C. Operating your
refrigerator under cooler conditions
than this is not recommended with
regard to its efficiency.
C Please make sure that the interior of
your refrigerator is cleaned thoroughly.
C If two refrigerators are to be installed
side by side, there should be at least 2
cm distance between them.
C When you operate your refrigerator
for the first time, please observe the
following instructions during the initial
six hours.
- The door should not be opened
frequently.
- It must be operated empty without
any food in it.
- Do not unplug your refrigerator. If
a power failure occurs out of your
control, please see the warnings in
the “Recommended solutions for the
problems” section.
C Original packaging and foam
materials should be kept for future
transportations or moving.
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5 Using your refrigerator
Indicator Panel
Indicator panel aids in using your refrigerator with its audio and visual functions.
1 *2 3
45*67
1. Freezer Compartment Temperature
Indicator
2. Error Status Indicator
3. Fridge Compartment Temperature
Indicator
4. Fridge Compartment Temperature
Setting Button
5. Economy Mode Indicator
6. Ioniser Indicator
7. Freezer Compartment Temperature
Setting Button
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
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1. Freezer Compartment
Temperature Indicator
It indicates the temperature set for
Freezer Compartment.
6. Ioniser Indicator
Indicator light lights up continuously. This
light indicates that your refrigerator is
protected against the bacteria.
2. Error Status Indicator
If your refrigerator does not cool
adequately or if there is a sensor failure,
this indicator will be activated. When this
indicator is active, Freezer Compartment
Temperature indicator will display "e"
and Fridge Compartment Temperature
Indicator will display numbers such
as "1, 2, 3…". These numbers on the
indicator provides information about the
error to the service personnel.
3. Fridge Compartment Temperature
Indicator
Indicates the temperature set for Fridge
Compartment.
4. Fridge Compartment Temperature
Setting Button
Press this button to set the temperature
of the fridge compartment to 8, 6, 4, 2,
8... respectively.Press this button to set
the desired temperature for the Fridge
Compartment.
5. Economy Mode Indicator
Indicates that the refrigerator is running
in energy-efficient mode.
Changing the illumination
LED
To change the lamp used for illumination
of your refrigerator, please call your
Authorized Service.
7. Freezer Compartment
Temperature Setting Button
Press this button to set the temperature
of the freezer compartment to -15 / -18 /
-21 / -24 -15... respectively. Press this
utton to set the desired temperature for
the Freezer Compartment.
Door Open Alarm:
When the door of the fridge
compartment remains open for 1 minute,
an audible Door Open Alarm will be
activated and heard. Just press any
button on the indicator or close the open
door to silence the alarm.
Dual cooling system:
Your refrigerator is equipped with two
separate cooling systems to cool the
fresh food compartment and freezer
compartment. Thus, air in the fresh food
compartment and freezer compartment
do not get mixed. Thanks to these two
separate cooling systems, cooling speed
is much higher then other refrigerators.
Odours in the compartments do not
get mixed. Also additional power saving
is provided since the defrosting is
performed individually.
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Freezer Compartment
Adjustment
-15°C 4°C This is the normal recommended setting.
-18,-21 or -24°C 4°C
Quick Freeze
-15°C or colder 2°C
-15°C or colder Quick Fridge
Fridge
Compartment
Adjustment
4°C
Explanations
These settings are recommended when the ambient
temperature exceeds 30°C.
Use when you wish to freeze your food in a short
time. Your refrigerator will return to its previous mode
when the process is over.
If you think that your fridge compartment is not cold
enough because of the hot conditions or frequent
opening and closing of the door.
You can use it when your fridge compartment is
overloaded or if you wish to cool down your food
rapidly. It is recommended that you activate quick
fridge function 4-8 hours before placing the food.
Freezing fresh food
• It must be preferred to wrap or cover
the food before placing them in the
refrigerator.
• Hot food must cool down to the room
temperature before putting them in the
refrigerator.
• The foodstuff that you want to freeze
must be fresh and in good quality.
• Foodstuff must be divided into portions
according to the family’s daily or meal
based consumption needs.
• The foodstuff must be packaged in an
airtight manner to prevent them from
drying even if they are going to be kept
for a short time.
• Materials to be used for packaging
must be tear-proof and resistant to
cold, humidity, odor, oils and acids and
they must also be airtight. Moreover,
they must be well closed and they must
be made from easy-to-use materials
that are suitable for deep freeze usage.
• Food to be frozen must be put in the
freezer compartment. (They should not
be allowed to come in contact with
the previously frozen items to prevent
their partial thawing. Freezing capacity
of our product is given in the technical
specifications of your refrigerator.)
• Periods given in the information about
deep freeze must be obeyed for
storage times.
• Frozen food must be used immediately
after they are thawed and they should
never be re-frozen.
• Please observe the following
instructions to obtain the best results.
1. Do not freeze too large quantities of
food at one time. The quality of the
food is best preserved when it is frozen
right through to the core as quickly as
possible.
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2. Placing warm food into the freezer
compartment causes the cooling
system to operate continuously until the
food is frozen solid.
3. Take special care not to mix already
frozen food and fresh food.
Recommendations for
preservation of frozen food
Placing the food
Freezer
compartment
shelves
Egg tray Egg
Various frozen food
such as meat, fish,
ice cream, vegetables
and etc.
• Prepacked commercially frozen
food should be stored in accordance
with the frozen food manufacturer's
instructions for a frozen food storage
compartment.
• To ensure that the high quality achieved
by the frozen food manufacturer and
the food retailer is maintained, the
following should be remembered:
1. Put packages in the freezer as quickly
as possible after purchase.
2. Ensure that contents are labeled and
dated.
3. Do not exceed "Use By", "Best Before"
dates on the packaging.
Defrosting
The freezer compartment defrosts
automatically.
Fridge
compartment
shelves
Fridge
compartment door
shelves
Crisper Vegetables and fruits
Freshzone
compartment
Food in pans, covered
plates and closed
containers
Small and packaged
food or drinks (such
as milk, fruit juice and
beer)
Delicatessen products
(cheese, butter, salami
and etc.)
Deep-freeze information
Food must be frozen as rapidly as
possible when they are put in a
refrigerator in order to keep them in
good quality.
The requires (according to certain
measurement conditions) the refrigerator
to freeze at least 4.5 kg of foodstuff at
32°C ambient temperature to -18°C or
lower within 24 hours for every 100-liters
of freezer volume.
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It is possible to keep the food for
a long time only at -18°C or lower
temperatures.
You can keep the freshness of food
for many months (at -18°C or lower
temperatures in the deep freeze).
WARNING! A
• Foodstuff must be divided into portions
according to the family’s daily or meal
based consumption needs.
• Foodstuff must be packaged in an
airtight manner to prevent them from
drying even if they are going to be kept
for a short time.
Materials necessary for packaging:
• Cold resistant adhesive tape
• Self adhesive label
• Rubber rings
• Pen
Materials to be used for packaging
the foodstuff must be tear-proof and
resistant to cold, humidity, odor, oils and
acids.
Foodstuff to be frozen should not be
allowed to come in contact with the
previously frozen items to prevent their
partial thawing.
Frozen food must be used immediately
after they are thawed and they should
never be re-frozen.
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Blue light
(in some models)
Foodstuff stored in the crispers that are
enlightened with a blue light continue
their photosynthesis by means of the
wavelength effect of blue light and thus,
preserve their freshness and increase
their vitamin content.
Egg tray
You can install the egg holder to the
desired door or body shelf.
Never store the egg holder in the freezer
compartment
Sliding Body Shelves
Sliding body shelves can be pulled
by slightly lifting up from the front and
moved back and forth. They come to a
stop point when pulled towards front to
allow you reach the foods placed at the
back of the shelf; when it is pulled after
slightly lifted upwards at the second stop
point, the body shelf will be released.
The shelf should be hold tightly from the
bottom as well in order to prevent it from
tipping over. The body shelf is placed on
the rails at the sides of the refrigerator
body by bringing it to one lower or one
upper level.
The body shelf should be pushed
backwards to seat it completely.
1
2
Ion:
(in some models)
Air is ionized by means of the ionizer
system in the fridge compartment air
duct. Thanks to this system, air-borne
bacteria and particles that cause odor
are removed.
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3
4
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Crisper humidity control
sliders
Crisper of your refrigerator is designed
specially to keep your vegetables freshly
without loosing their humidity. Cold air
circulates basically around the crisper
and the amount of the cold air passing
through the crisper is controlled by the
sliders on the front side of the crisper
cover.
You can adjust the humidity control
sliders to a suitable position according
to the humidity and cooling condition of
your food in the crisper.
If you want your food in the crisper
to cool more, open the holes of the
humidity control sliders and if you want
them to cool less and keep their humidity
for a longer time, close the holes.
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Icematic
* When the Icematic water supply
reservoir (1) is removed from its place
in order to fill it up, it must be replaced
within two minutes after it is filled with
water. The nozzle of the system will
open and the Icematic cells will be filled
with water automatically as soon as the
cartridge is seated in its place. Your ice
will be ready approximately in two 2
hours.
• Do not remove the Icematic (2) from its
seating to take ice.
• Turn the knobs on it clockwise as
illustrated in the figure.
Ice cubes in the cells will fall down in to
the ice bank (3) below.
• You may take out the ice bank and
serve the ice cubes.
• If you wish, you may keep the ice
cubes in the ice bank.
The ice bank is just for accumulating
ice cubes. Do not put water in it.
Otherwise, it will break.
2
3
About water supply reservoir
Remove the water supply reservoir and
fill it up with water. After filled up with
water, the reservoir must be pushed
forward into its seating until a “click”
sound is heard. If there is any ice in the
reservoir, wait until it melts. Water supply
reservoir has a capacity of approximately
290 ml.
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6 Maintenance and cleaning
A Never use gasoline, benzene or similar
substances for cleaning purposes.
B We recommend that you unplug the
appliance before cleaning.
B Never use any sharp abrasive
instrument, soap, household cleaner,
detergent and wax polish for cleaning.
C Use lukewarm water to clean the
cabinet of your refrigerator and wipe it
dry.
C Use a damp cloth wrung out in a
solution of one teaspoon of bicarbonate
of soda to one pint of water to clean
the interior and wipe it dry.
B Make sure that no water enters the
lamp housing and other electrical items.
B If your refrigerator is not going to be
used for a long period of time, unplug
the power cable, remove all food, clean
it and leave the door ajar.
C Check door seals regularly to ensure
they are clean and free from food
particles.
A To remove door racks, remove all the
contents and then simply push the
door rack upwards from the base.
Protection of plastic
surfaces
C Do not put the liquid oils or oil-cooked
meals in your refrigerator in unsealed
containers as they damage the plastic
surfaces of your refrigerator. In case of
spilling or smearing oil on the plastic
surfaces, clean and rinse the relevant
part of the surface at once with warm
water.
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7 Recommended solutions for the problems
Please review this list before calling the service. It might save you time and money.
This list includes frequent complaints that are not arising from defective workmanship
or material usage. Some of the features described here may not exist in your
product.
The refrigerator does not operate.
• Is the refrigerator properly plugged in? Insert the plug to the wall socket.
• Is the fuse of the socket which your refrigerator is connected to or the main fuse
blown out? Check the fuse.
Condensation on the side wall of the fridge compartment (MULTIZONE, COOL
CONTROL and FLEXI ZONE).
• Very cold ambient conditions. Frequent opening and closing of the door. Highly
humid ambient conditions. Storage of food containing liquid in open containers.
Leaving the door ajar. Switching the thermostat to a colder degree.
• Decreasing the time the door left open or using it less frequently.
• Covering the food stored in open containers with a suitable material.
• Wipe the condensation using a dry cloth and check if it persists.
Compressor is not running
• Protective thermic of the compressor will blow out during sudden power failures or
plug-out plug-ins as the refrigerant pressure in the cooling system of the refrigerator
has not been balanced yet. Your refrigerator will start running approximately after 6
minutes. Please call the service if the refrigerator does not startup at the end of this
period.
• The fridge is in defrost cycle. This is normal for a full-automatically defrosting
refrigerator. Defrosting cycle occurs periodically.
• Your refrigerator is not plugged into the socket. Make sure that the plug is properly fit
into the socket.
• Are the temperature adjustments correctly made?
• Power might be cut off.
The fridge is running frequently or for a long time.
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• Your new product may be wider than the previous one. This is quite normal. Large
refrigerators operate for a longer period of time.
• The ambient room temperature may be high. This is quite normal.
• The refrigerator might have been plugged in recently or might have been loaded
with food. Cooling down of the refrigerator completely may last for a couple of hours
longer.
• Large amounts of hot food might have been put in the refrigerator recently. Hot
food causes longer running of the refrigerator until they reach the safe storage
temperature.
• Doors might have been opened frequently or left ajar for a long time. The warm air
that has entered into the refrigerator causes the refrigerator to run for longer periods.
Open the doors less frequently.
• Freezer or fridge compartment door might have been left ajar. Check if the doors are
tightly closed.
• The refrigerator is adjusted to a very low temperature. Adjust the refrigerator
temperature to a warmer degree and wait until the temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly
seated. Clean or replace the seal. Damaged/broken seal causes the refrigerator to
run for a longer period of time in order to maintain the current temperature.
Freezer temperature is very low while the fridge temperature is sufficient.
• The freezer temperature is adjusted to a very low temperature. Adjust the freezer
temperature to a warmer degree and check.
Fridge temperature is very low while the freezer temperature is sufficient.
• The fridge temperature might have been adjusted to a very low temperature. Adjust
the fridge temperature to a warmer degree and check.
Food kept in the fridge compartment drawers are freezing.
• The fridge temperature might have been adjusted to a very low temperature. Adjust
the fridge temperature to a warmer degree and check.
Temperature in the fridge or freezer is very high.
• The fridge temperature might have been adjusted to a very high degree. Fridge
adjustment has an effect on the temperature of the freezer. Change the temperature
of the fridge or freezer until the fridge or freezer temperature reaches to a sufficient
level.
• Doors might have been opened frequently or left ajar for a long time; open them less
frequently.
• Door might have been left ajar; close the door completely.
• Large amount of hot food might have been put in the refrigerator recently. Wait until
the fridge or freezer reaches the desired temperature.
• The refrigerator might have been plugged in recently. Cooling down of the refrigerator
completely takes time.
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The operation noise increases when the refrigerator is running.
• The operating performance of the refrigerator may change due to the changes in the
ambient temperature. It is normal and not a fault.
Vibrations or noise.
• The floor is not even or it is weak. The refrigerator rocks when moved slowly. Make
sure that the floor is strong enough to carry the refrigerator, and level.
• The noise may be caused by the items put onto the refrigerator. Items on top of the
refrigerator should be removed.
There are noises coming from the refrigerator like liquid spilling or spraying.
• Liquid and gas flows happen in accordance with the operating principles of your
refrigerator. It is normal and not a fault.
There is a noise like wind blowing.
• Fans are used in order to cool the refrigerator. It is normal and not a fault.
Condensation on the inner walls of refrigerator.
• Hot and humid weather increases icing and condensation. It is normal and not a
fault.
• Doors might have been left ajar; make sure that the doors are closed fully.
• Doors might have been opened frequently or left ajar for a long time; open them less
frequently.
Humidity occurs on the outside of the refrigerator or between the doors.
• There might be humidity in the air; this is quite normal in humid weather. When the
humidity is less, condensation will disappear.
Bad odor inside the refrigerator.
• Inside of the refrigerator must be cleaned. Clean the inside of the refrigerator with a
sponge, lukewarm water or carbonated water.
• Some containers or package materials might cause the smell. Use a different
container or different brand packaging material.
The door is not closing.
• Food packages may prevent the door's closing. Replace the packages that are
obstructing the door.
• The refrigerator is not completely upright on the floor and rocking when slightly
moved. Adjust the elevation screws.
• The floor is not level or strong. Make sure that the floor is level and capable to carry
the refrigerator.
Crispers are stuck.
• The food might be touching the ceiling of the drawer. Rearrange food in the drawer.
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8 Beko Customer Care
Before you call Beko for service or assistance...
Refer to your User Guide and check the following:
1. Your Appl iance is correctly installed.
2. Your Appliance is connected to power.
3. You are familiar with its normal mode of operation
4. You have read the ‘Recommended solutions for the problems’
If after checking the points above, the problem still exists, please call our Beko
Customer Care hotline as listed below:-
If calling from Australia....
Beko Customer Care and talk to one of our consultants.
Toll Free Toll Free 1300AUBEKO 1300 282 356
Email:Beko.care@Beko.com * Fax: (07) 55493546
If calling from New Zealand....
Beko Customer Care and talk to one of our consultants.
Toll Free 0800NZBEKO 0800 69 2356
Email: Beko.care@Beko.com * Fax: (+617) 55493546
* If you contact us by Email please provide the following details:
Your name and Address
Date of Purchase
Model Number
Serial Number
Complete description of the problem or request
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www.beko.com.au
57 0442 0000/AG
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