Aztech DSL305E Troubleshooting Guide
Troubleshooting Chart
START
Switch on the Power
Outlet connected to
the Modem
No
Power
adapter powered
ON?
Yes
Modem or power
adapter faulty. Contact
Modem manufacturer.
Perform Step 1.2 on
the Easy Start
documentation
Refer to ADSL
Service Provider
No
No
POWER
light
No
Splitter/Micro-Filter connected as
illustrated in the Easy Start
ON?
Yes
ETH/ACT
light
ON?
Yes
DSL
light OFF /
blinking non-stop?
Yes
ADSL line & POTS
documentation?
Yes
ADSL line activated?
Line condition OK?
(check with ADSL
Service Provider)
Yes
No
No
Goto
2
Goto
3
Refer to Modem
manufacturer
1
ETH/ACT light is not ON:
2
cable connected? PC
powered on?
Ethernet cable
that comes with the
configured
Ethernet Card to
dynamic address?
Ethernet Card
driver properly
(refer to Ethernet
Card documentation)
Ethernet
Yes
used the
package?
Yes
Yes
installed?
Yes
Power on PC and
connect Ethernet
Network cable (see
Step 1.1 of Easy
No
Start documentation
Ensure that cable is
No
No
No
of 'straight' type
Perform Step 2 on
the Easy Start
documentation
Re-install the driver.
Refer to the
documentation that
comes with your
Ethernet Card for
instructions.
Refer to Modem
manufacturer
2
DSL light is ON and is not blinking:
Launch your
Web Browser
3
(refer to Step 3 of Easy
Start documentation)
(Perform Step 2 on the
Easy Start
documentation)
Able to login
using 'startmodem' or
'login'?
No
Disable proxies
and clear cache
No
Able to login
using 'startmodem' or
'login'?
No
Able to login
using '10.0.0.2'?
No
Check that your
Ethernet Card is
configured properly.
Yes
Yes
Yes
Yes
Goto
4
Able to login
using '10.0.0.2'?
No
Refer to
Troubleshooting
Guide, Q5.
Yes
3
Login to the Internet:
4
Enter username,
password and click
Submit
connected to
the ISP?
Yes
can surf?
Yes
HAPPY SURFING
(refer to the slip given
by your ISP)
(username must end with
@
ispname
as printed on the slip)
check username and
password and re-submit
No
connected to
the ISP?
Yes
No
Refer to ISP or
Modem
Manufacturer
4
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