Axis S1016 Support Guidelines

Support Guidelines

- AXIS Camera Station S10 Recorder Series

- AXIS Camera Station S90 Desktop Terminal Series

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Contents

1 DEFINITIONS 3

- Installer 3

- On-site support 3

- 4HR 3

- NBD 3

- Dispatch 3

- Site 3

2 WHO TO CONTACT FOR SUPPORT? 3

3 SERVICE LEVEL OFFERING BASED PER PRODUCT 3

4 WHEN IS 4 HOUR OR NEXT BUSINESS DAY SUPPORT APPLICABLE? 4

5 WHEN IS, ONSITE SUPPORT DISPATCHED? 4

6 WHAT IS COVERED IN THE SUPPORT PROCESS? 4

- Onsite Support 4

- Technical Support 4

- Keep your Hard Drive service 4

- Relocation. 5

7 INSTALLER RECOMMENDATIONS 5

- Authority to Grant Access. 5

- Cooperate with AXIS Technical Support and On-site Technician. 5

- On-Site recommendations. 5

- Full System Check 5

- Data Backup Recommendations 5

8 CLOSURE OF CASE 5