Axis Q8741-E, Q8742-E User Manual

AXISQ87BispectralPTZNetworkCameraSeries

AXISQ8741-EBispectralPTZNetworkCamera

AXISQ8742-EBispectralPTZNetworkCamera

UserManual

AXISQ87BispectralPTZNetworkCameraSeries

TableofContents

Solutionoverview...........................................3

Productoverview...........................................4

Howtoaccesstheproduct....................................6

Howtoaccesstheproductfromabrowser...........................6

Aboutsecurepasswords..........................................6

Setup.....................................................7

Abouttheproduct'sbuilt-inhelp...................................7

Aboutevents...................................................7

Howtosetupthecamerafordailycleaningofthevisualwindow........8

Imagequality...................................................9

Streamingandstorage...........................................11

Aboutapplications..............................................12

InstallanSDcard(pre-mounted)...................................12

Troubleshooting............................................14

Resettofactorydefaultsettings...................................14

Howtocheckthecurrentrmware.................................15

Howtoupgradethermware.....................................15

Technicalissues,cluesandsolutions................................15

Performanceconsiderations.......................................16

Specications..............................................18

SDcardslot....................................................18

Connectors....................................................18

2

AXISQ87BispectralPTZNetworkCameraSeries

Solutionoverview

Solutionoverview

TheAXISQ87BispectralPTZNetworkCameraisintendedformission-criticalsurveillancethatdemands24-hourmonitoringof
restrictedareas,suchasairports(1).

Indifcultlightingconditions(2),thethermalcameracandetectobjects(3)thatthevisualcameracannot.Thisallowsyou
tosetupanevent,usingmotiondetectiononthethermalcamera,tozoominandrecordwiththevisualcamera.Tondout
more,gotopage7.

Thecamera(4)isofteninstalledininaccessiblelocations.Thebuilt-inwiperandoptionalwasherallowsyoutoremoveforinstance
seasalt,fromthefrontwindowwithoutphysicallyaccessingit.Tondoutmore,gotoHowtosetupthecamerafordailycleaningof
thevisualwindowonpage8.

Thewidetiltrangeallowsyouto,forexample,detectvariousyingobjects(5).

3

AXISQ87BispectralPTZNetworkCameraSeries

Productoverview

Productoverview

1

Weathershield

2

Topcover

3

Wiper

4

Frontwithprotectivefoil

5

Innercover

6

Thermallens

7

Visuallens

8

Positioningunit

9

Lid

10

Baseunit

11

Baseunitscrews

4

AXISQ87BispectralPTZNetworkCameraSeries

Productoverview

1

SDcardslot(microSDHCUHS-I/microSDXCUHS-I)

2

Fanconnector

3

StatusLED

4

Factorydefaultswitch

5

Inputpowerconnector

6

I/Oconnector

7

RJ45connector

8

SFPslotforSFPmodule(SFPmodulenotincluded)

5

AXISQ87BispectralPTZNetworkCameraSeries

Howtoaccesstheproduct

Howtoaccesstheproduct

AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning
themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdevice,setupasecureand
encryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswiththedevices.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,thedevicemustberesetto
thefactorydefaultsettings.

1.Makesuretofollowtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage6.

2.Typeapasswordandthenretypeittoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

6

AXISQ87BispectralPTZNetworkCameraSeries

Setup

Setup

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.

Aboutevents

Howtotriggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhentheproductwillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Howtousethermalcameramotiondetectiontozoominandrecordwiththevisualcamera

Indifcultlightingconditionsthethermalcameracandetectobjectsthatthevisualcameracannot.Thisexampleshowshowtoset
upanevent,usingAXISVideoMotionDetectiononthethermalcamera,tozoominandrecordwiththevisualcamera.

Createamotiondetectionprole:

Note

RunningVMDonbothchannelssimultaneouslymayaffecttheframerateandthegeneralperformance.Forthisexamplewe
recommendthatyouremoveallVMDprolesonthevisualcamera.

1.GotoSettings>AppsandopenAXISVideoMotionDetection.

2.SelectThermal.

3.Createaprole(callitforinstance“gateprole”)thatcoverstheareaofinterest.FindoutmoreintheUsermanualfor
AXISVideoMotionDetectiononwww.axis.com.

Createthepresetpositions:

4.GotoSettings>PTZ>Presetpositions.

5.Createthehomepositionthatincludestheareaofinterest.

7

AXISQ87BispectralPTZNetworkCameraSeries

Setup

6.Createthezoomed-inpresetposition(callitforinstance“gateposition”)sothatitcoverstheareaintheimagewhereyou
predictthatthemovingobjectwillappear.

CreatetheVMDevent:

7.GotoSettings>System>Eventsandaddanactionrule.

8.NametheactionruleGatekeeper.

9.Setthetriggerto:

-Applications

-VMD4:gateprole(Thermal)

10.Settheactionto:

-Type:PTZControl

-Control:PresetPosition

-Goto:gateposition

11.SelectReturntohomepositionwhenruleisnolongeractive.

12.Setthedurationforthecameratostayinthegateposition(waitatleast30secondsbeforereturningtohomeposition).

13.ClickOK.

Createtherecordingevent:

14.CreateanActionRuleandcallitforexample"recordvideo".

15.Setthetriggerto:

-PTZ

-PresetReached

-Visual

-gateposition

16.Settheactionto:

-Type:RecordVideo

-Selectvideosource:Visual

-Duration:Whiletheruleisactive

-Storage:SDCard

17.ClickOk.

Howtosetupthecamerafordailycleaningofthevisualwindow

Thecameraisofteninstalledininaccessiblelocations.Thisexampleexplainshowyoucanusethebuilt-inwiperandoptionalwasher
toremoveforinstanceseasalt,fromthevisualwindowwithoutphysicallyaccessingit.

Congurethewasher:

1.Pointthecameraatthenozzlemakingsurethatthenozzleislocatedinthecenteroftheimage.

2.GotoSettings>System>Accessories.

8

AXISQ87BispectralPTZNetworkCameraSeries

Setup

3.TurnontheNozzleposition.

4.Selectthewasherpumppinonwhichthewasherisconnected.

Createtheactionrule:

5.GotoSettings>System>Events>Add.

6.CreateanActionRuleandcallitforexample"windowwash".

7.Setthetriggerto:

-Time

-UseSchedule

8.ClickNewScheduleandselect:

-Type:Daily

-Starttime:12:00

-Endtime:12:01

-Days:selectall

9.UnderActionsselect-Type:WashingProcedure.

10.ClickOK.

Imagequality

Howtohidepartsoftheimagewithprivacymasks

Note

Privacymasksareonlyavailableforthevisualcamera.

Ifyouwanttohidepartsoftheimageduetoprivacyreasons,useoneorseveralprivacymasks.

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks
ofsolidcolorandareappliedonthevideostream.

Privacymasksarepresentonallsnapshots,recordedvideo,andrequestedstreams.TheycannotbebypassedthroughtheVAPIX®
applicationprogramminginterface(API).

Important

Ifyouaddmultipleprivacymasks,thismayaffecttheproduct’sperformance.

Howtocreateaprivacymask

Tocreateoreditaprivacymask,gotoSettings>Privacymask.

Howtoreducenoiseinlow-lightconditions

Note

Low-lightsettingsareonlyavailableforthevisualcamera.

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Makesurethattheexposuremodeisautomatic.

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

9

AXISQ87BispectralPTZNetworkCameraSeries

Setup

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

Howtoselectexposuremode

Note

Theexposuremodesareonlyavailableforthevisualcamera.

Thereareseveralexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

Howtomaximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.

•Setcompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnofftheZipstreamfunctionality.

Howtohandlesceneswithstrongbacklight

UseWDRtomakebothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

10

AXISQ87BispectralPTZNetworkCameraSeries

Setup

ImagewithWDR.

Note

IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

11

AXISQ87BispectralPTZNetworkCameraSeries

Setup

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

InstallanSDcard(pre-mounted)

AstandardorhighcapacitySDcardcanbeusedtostorerecordingslocallyintheproduct.SeeSDcardslotonpage18before
installingtheSDcard.

12

AXISQ87BispectralPTZNetworkCameraSeries

Setup

1.Disconnectpowerfromtheproduct.

2.Unscrewthefourtopcoverscrewsandremovethetopcover.

3.InsertanSDcardintotheSDcardslot,seeConnectorsonpage18.

4.Replacethetopcoverandtightenthescrews(torque2.0Nm).

5.Re-connectpowertotheproduct.

13

AXISQ87BispectralPTZNetworkCameraSeries

Troubleshooting

Troubleshooting

Resettofactorydefaultsettings

CAUTION

Riskofinjury.Movingparts.Keepyourbodypartsawayfromtheproductwheninoperation.Disconnectfrompower

supplybeforeinstallingorperformingmaintenanceontheproduct.

CAUTION

Riskofinjury.Hotsurface.Donottouchtheproductwheninoperation.Disconnectfrompowersupplyandallowthe

surfacestocoolbeforeperformingmaintenanceontheproduct.

NO NO

NO

TICE TICE

TICE

Removingthetopcoverexposespartsofthevisualcamerathataresensitivetoimpact.Avoidhittingtheunprotectedcamera
withthetopcoveratdisassembly.

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultwillresetallsettings,includingtheIP
address,tothefactorydefaultvalues.

Note

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonwww.axis.com/support/downloads

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Unscrewthefourtopcoverscrewsandremovethetopcover.

3.ChangethepositionoftheFactorydefaultswitch.

14

AXISQ87BispectralPTZNetworkCameraSeries

Troubleshooting

4.Replacethetopcoverandtightenthescrews(torque2.0Nm).

5.Re-connectpowertotheproduct.

Itisalsopossibletoresetparameterstofactorydefaultviathewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.Whentheupgradehas
nished,theproductrestartsautomatically.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.

15

AXISQ87BispectralPTZNetworkCameraSeries

Troubleshooting

ProblemssettingtheIPaddress

Theproductislocatedona
differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

TheIPaddressisbeingused
byanotherdevice

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage14.

TheIPaddresshasbeen
changedbyDHCP

Theproductisaccessiblelocallybutnotexternally

Routerconguration

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP

®

.

Firewallprotection

ChecktheInternetrewallwithyournetworkadministrator.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

16

AXISQ87BispectralPTZNetworkCameraSeries

Troubleshooting

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationsontheVisualandThermalchannelssimultaneously
mayaffecttheframerateandthegeneralperformance.

17

AXISQ87BispectralPTZNetworkCameraSeries

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageonaxis.comandlocateSupport&Documentation.

SDcardslot

NO NO

NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjectsorexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.Disconnectpower

beforeremoval.

ForSDcardrecommendations,seewww.axis.com

Connectors

Networkconnector

RJ45Ethernetconnector.

SFPconnector.

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorintheproduct’swebpage.

6-pincongurableterminalblock

18

AXISQ87BispectralPTZNetworkCameraSeries

Specifications

1

0VDC(-)

2

DCoutput12V,max50mA

A

I/Oconguredasinput

B

I/Oconguredasoutput

Powerconnector

4-pinterminalblockforpowerinput.

24VAC/DCpowerconnector

NO NO

NO

TICE TICE

TICE

Thissectionisvalidforproductspoweredby24VACand24VDConly .

Position

24VAC24VDC

1

ProtectiveearthProtectiveearth

2

24VACPhase

+24V

3

24VACNeutral

0V

4

NotconnectedNotconnected

19

UserManualVer.M1.10
AXISQ87BispectralPTZNetworkCameraSeriesDate:October2017
©AxisCommunicationsAB,2017

PartNo.1738428