AXIS Q6100-E User Manual

AXISQ6100-ENetworkCamera

UserManual

AXISQ6100-ENetworkCamera

TableofContents

Getstarted................................................3

Findthedeviceonthenetwork....................................3

Accessthedevice...............................................3

Webpageoverview..............................................4

Additionalsettings..........................................6

Adjusttheimage................................................6

Viewandrecordvideo............................................8

Setuprulesandalerts...........................................9

Cleaningrecommendations...................................12

Learnmore................................................13

Privacymasks..................................................13

Streamingandstorage...........................................13

Troubleshooting............................................16

Resettofactorydefaultsettings...................................16

Firmwareoptions...............................................16

Checkthecurrentrmware.......................................16

Upgradethermware............................................16

Technicalissues,cluesandsolutions................................17

Performanceconsiderations.......................................18

Contactsupport.................................................19

Specications..............................................20

Productoverview................................................

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

20
21
21
21
21

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AXISQ6100-ENetworkCamera

Getstarted

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

TM

Chrome

Windows

macOS

Otheroperatingsystems

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.

®

®

recommended

recommended

xx

®

Firefox

xx

®

Edge

Safari

x

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(macOS),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage3.

3.Theliveviewpageopensinyourbrowser.

Setanewpasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

®

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage3.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

3

AXISQ6100-ENetworkCamera

Getstarted

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Webpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Userinformation,colorthemes,andhelp

5

Videocontrolbar

6

Settingstoggle

4

AXISQ6100-ENetworkCamera

Getstarted

7

Settingstabs

5

AXISQ6100-ENetworkCamera

Additionalsettings

Additionalsettings

Adjusttheimage

Ifyouwanttoknowmoreaboutdifferentimagesettings,seeLearnmoreonpage13.

Replacethelens

1.Stopallrecordingsanddisconnectpowerfromtheproduct.

2.Removethelens.

3.Attachthenewlens.

4.Reconnectthepower.

5.Logintotheproduct’swebpage,gotoSettings>System>Orientation>CameraX>Lensselectionandselectthe
newlens.

6.Adjustthefocus.

7.Doapositioningcalibrationofthecamera.

Adjustthefocus

Toadjustthefocus:

1.GotoSettings>Image>FocusandclickShowAFarea.

2.Adjusttheautofocusareatocoverthepartoftheimagethatyouwanttobeinfocus.

Ifyoudon’tselectanautofocusarea,thecamerafocusesontheentirescene.Werecommendthatyoufocusona
staticobject.

3.ClickAutofocus.

Selectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

BenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

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AXISQ6100-ENetworkCamera

Additionalsettings

2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.

Note

Ifyousettheshifttonightmodetooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-light
noise.Ifyousettheshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger ,buttherewillbemore
imageblurduetolow-lightnoise.

Reducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Image>ExposureandmovetheBlur-noise
trade-offslidertowardLownoise.

•Settheexposuremodetoautomatic.

Note

Ahighmaxshuttervaluecanresultinmotionblur.

•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.

Note

Whenyoureducethemaxgain,theimagecanbecomedarker.

•Setthemaxgaintoalowervalue.

•Opentheaperture.

Reducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinSettings>Image>Exposure:

•MovetheBlur-noisetrade-offslidertowardLowmotionblur.

Note

Whenyouincreasethegain,imagenoisealsoincreases.

•SetMaxshuttertoashortertime,andMaxgaintoahighervalue.

Ifyoustillhaveproblemswithmotionblur:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

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AXISQ6100-ENetworkCamera

Additionalsettings

ImagewithoutWDR.

ImagewithWDR.

Note

WDRmightcauseartifactsintheimage.

1.GotoSettings>Image>Widedynamicrange.

2.TurnonWDR.

3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.

Hidepartsoftheimagewithprivacymasks

Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.

1.GotoSettings>Privacymask.

2.ClickNew.

3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.

Viewandrecordvideo

Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage13.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

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AXISQ6100-ENetworkCamera

Additionalsettings

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

Note

ThezipstreamsettingsareusedforbothH.264andH.265.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Note

WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver .

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage9,orhaveanSDcardinstalled.

Recordvideo

1.Gototheliveview.

2.Tostartarecording,clickRecord.Clickagaintostoptherecording.

Watchvideo

1.ClickStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.

Triggeranaction

1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

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AXISQ6100-ENetworkCamera

Additionalsettings

2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.

3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesurethatAXISVideoMotionDetectionisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).

4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

5.Selectanexistingstreamproleorcreateanewone.

6.Settheprebuffertimeto5seconds.

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Showatextoverlayinthevideostreamwhenthedevicedetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:

MakesurethatAXISVideoMotionDetectionisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosetextsizeandappearance.

Createarule:

7.GotoSystem>Events>Rulesandaddarule.

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AXISQ6100-ENetworkCamera

Additionalsettings

8.Typeanamefortherule.

9.Inthelistofconditions,selectAXISVideoMotionDetection.

10.Inthelistofactions,selectUseoverlaytext.

11.Selectaviewarea.

12.Type“Motiondetected”.

13.Settheduration.

14.ClickSave.

Sendanemailautomaticallyifsomeonespraypaintsthelens

1.GotoSettings>System>Detectors.

2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

Createarule:

1.GotoSettings>System>Events>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectTampering.

4.Inthelistofactions,selectSendnoticationtoemail.

5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.

Tocreateanewrecipient,click

6.Typeasubjectandamessagefortheemail.

7.ClickSave.

.Tocopyanexistingrecipient,click.

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AXISQ6100-ENetworkCamera

Cleaningrecommendations

Cleaningrecommendations

Ifthedevicegetsgreasestainsorbecomesheavilysoiled,youcancleanitwithmild,solvent-freesoapordetergent.

NO

TICE

NO NO

TICE TICE

Neveruseharshdetergent,forexamplegasoline,benzene,oracetone.

1.Useacanofcompressedairtoremoveanydustorloosedirtfromthedevice.

2.Cleanthedevicewithasoftclothdampenedwithmilddetergentandlukewarmwater.

3.Wipecarefullywithadrycloth.

Note

Avoidcleaningindirectsunlightoratelevatedtemperatures,asthismaycausestainswhenthewaterdropletsdry.

12

AXISQ6100-ENetworkCamera

Learnmore

Learnmore

Privacymasks

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

H.265orMPEG-HPart2/HEVC

Note

H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Bitratecontrol

Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.

Variablebitrate(VBR)

Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,
themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.

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AXISQ6100-ENetworkCamera

Learnmore

Maximumbitrate(MBR)

Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage
qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesyouamarginforadditionalcomplexitythatneedstobecaptured.

1

Targetbitrate

Averagebitrate(ABR)

Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand
providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal
storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthe
speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:

•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.

•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.

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AXISQ6100-ENetworkCamera

kbit/s

s

1

2

kbit/s

s

1

2

Learnmore

1

Targetbitrate

2

Actualaveragebitrate

Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.

1

Targetbitrate

2

Actualaveragebitrate

15

AXISQ6100-ENetworkCamera

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Pressandholdthecontrolbuttonandtherestartbuttonatthesametime.

2.Releasetherestartbuttonbutcontinuetoholddownthecontrolbuttonfor15–30secondsuntilthestatusLEDindicator
ashesamber.

3.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

4.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideostream.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu

.

3.ClickAbout.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

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AXISQ6100-ENetworkCamera

Troubleshooting

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

ProblemssettingtheIPaddress

Thedeviceislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

TheIPaddresshasbeen
changedbyDHCP

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage16.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

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AXISQ6100-ENetworkCamera

Troubleshooting

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

Forinstructionsanddownload,gotoaxis.com/vms.

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Can'tselectH.265encoding
inliveview

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage18.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.

WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.

®

:

One-clickPTZcontrolisnotworkingproperly

Checkfocusonallfour
lenses

CheckthePTZremote
connectionstatus

CheckthePTZpositioning
calibrationstatus

GotoSettings>Apps>AXISInstallationwizard,andopentheapplication.GotoCameraX>
Lensselection,andselectthelens.DoanInstallationfocus.

GotoSettings>Apps>AXISInstallationwizard,andopentheapplication.GotoGeneral>PTZ
remoteconnection,andmakesurethatthestatusissettoConnected.Ifit’snot,clickCongure
anddoaPTZremoteconnection.EnterthecorrectIPaddressandpassword.

GotoSettings>Apps>AXISInstallationwizardandopentheapplication.GotoGeneral>PTZ
positioningcalibration,andmakesurethatthestatusissettoCalibrated.Ifit’snot,doanauto
calibrationoramanualcalibration.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

18

AXISQ6100-ENetworkCamera

Troubleshooting

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

Contactsupport

Contactsupportataxis.com/support.

19

AXISQ6100-ENetworkCamera

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

Productoverview

1

SDcardslot

2

Controlbutton

3

Restartbutton

20

AXISQ6100-ENetworkCamera

Specifications

4

LEDindicator

5

Networkconnector

6

PTZcameraadapter

7

Cameraheads

8

Heater

LEDindicators

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsSD/SDHC/SDXCcards.

ForSDcardrecommendations,seeaxis.com.

trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage16.

Restartbutton

Presstherestartbuttontorestarttheproduct.

Connectors

Networkconnector

RJ45Push-pullConnector(IP66)withHighPoweroverEthernet(HighPoE).

NO

TICE

NO NO

TICE TICE

TocomplywiththeIP66-rateddesignofthecameraandmaintaintheIP66protection,thesuppliedRJ45Push-pullConnector
(IP66)shallbeused.Alternatively,usetheRJ45IP66-ratedcablewithpremountedconnectorwhichisavailablefromyour
Axisreseller.Donotremovetheplasticnetworkconnectorshieldfromthecamera.

21

UserManualVer.M2.2
AXISQ6100-ENetworkCameraDate:September2020
©AxisCommunicationsAB,2020

PartNo.T10150520