Avocent AV Works User Manual

AV Works™

Installer/User Guide

INSTRUCTIONS

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

AV Works™

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation. All other marks are trademarks or registered trademarks of their respective owners.

Table of Contents

Chapter 1: Product Overview

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Installation

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 3: Basic Operations

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appliance/AVWorks Quick Setup Checklist . . . . . . . . . . 13

Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing and Managing Your Devices . . . . . . . . . . . . . 19

Changing AVWorks Device Properties . . . . . . . . . . . . . . 33

Organizing Units with the Local Client Database . . . . 36

Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . . 41

Customizing the AVWorks Explorer Window . . . . . . . . 43

Managing Your Local Databases . . . . . . . . . . . . . . . . . . 44

Chapter 4: Managing Your Appliance

Viewing and Configuring Appliance Parameters . . . . . 50

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . . 61

Managing Appliance Configuration Databases . . . . . . 62

Managing User Databases . . . . . . . . . . . . . . . . . . . . . . . 62

Changing Appliance Properties . . . . . . . . . . . . . . . . . . . 63

Adding and Deleting Product Licenses . . . . . . . . . . . . . 66

Appendices

Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . . 69

Appendix B: Keyboard and Mouse Shortcuts . . . . . . . . 70

Appendix C: Sun Advanced Key Emulation . . . . . . . . . 72

Appendix D: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix E: Troubleshooting . . . . . . . . . . . . . . . . . . . . . 74

Appendix F: Technical Support . . . . . . . . . . . . . . . . . . . 75

Index

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Product Overview

Contents

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1: Product Overview 3

Chapter 1: Product Overview

About AVWorks

AVWorks is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R appliance and all its target devices. The cross-platform design ensures compatibility with most popular operating systems and hardware platforms. AutoView 1000R provides secure switch-based authentication, data transfers and username/ password storage. Each appliance handles authentication and access control individually, placing system control at the point of need.

AVWorks utilizes browser-like navigation with an intuitive split-screen interface, providing you with a single point of access for all your servers. Using AVWorks, you can manage your existing appliances, install a new switch or launch a video session to a target device. Built-in groupings such as Devices, Sites and Folders provide an easy way to select the units to view. Powerful search and sort capabilities allow you to easily find any unit.

NOTE: Throughout the documentation and AV Works user interface, you will see the word “ appliance” used generically to describe the AutoView 1000R/2000R switch.

Features and Benefits

Easy to install and configure

AVWorks is designed for easy installation and operation. Auto-discovery of managed appliances enables you to deploy new units in minutes. Wizardbased installation and online help simplify initial system configuration. The intuitive graphical interface makes managing and updating appliances simple and straightforward.

Powerful customization capabilities

Tailor AVWorks to fit your specific system needs. Take advantage of built-in groups or create your own. Customize unit and field names, icons and macros for maximum flexibility and convenience. Using names that are meaningful to you makes it easy to quickly find any target device.

Extensive AutoView 1000R/2000R management

AVWorks allows you to add and manage multiple appliances in one system. Once a new appliance is installed, you can configure switch parameters, control and preempt user video sessions and execute numerous control functions, such as rebooting and upgrading your appliance. From the intuitive Appliance Management Panel, you can enable Simple Network Management Protocol ( SNMP) traps, configure target devices and cascade switches as well as manage user databases.

4 AVWorks Installer/User Guide

Installation

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Installation 7

Chapter 2: Installation

Getting Started

Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation.

Supplied with AVWorks

Your AVWorks package contains the following items:

• AV Works CD

• AV Works Installer/ User Guide

• Download Instructions

Supported operating systems

AVWorks is supported on the following operating systems:

• Microsoft

• Microsoft Windows 2000 Server - Service Pack 2

• Microsoft Windows NT

• Microsoft Windows NT 4.0 Server - Service Pack 6a

Windows® 2000 Workstation - Service Pack 2

4.0 Workstation - Service Pack 6a

• Microsoft Windows XP (Home and Professional)

• Red Hat Linux

• Red Hat Linux 7.2 (2.7 Kernel)

7.1 (2.7 Kernel)

PC hardware configuration requirements

AVWorks is supported on the following minimum PC hardware configurations:

• 500 MHz Pentium III

• 128 MB RAM

• 10 or 100 BaseT NIC

• XGA Video with graphics accelerator

• Desktop size must be a minimum of 800 x 600

• Color palette must be a minimum of 256 colors

Installing AVWorks

AVWorks can be installed on Microsoft Windows NT, Windows 2000, Windows XP and Linux platforms. The following instructions will allow you to install AVWorks on the desired platform.

8 AVWorks Installer/User Guide

To install on Microsoft Windows NT, 2000 or XP:

1. Insert the AV Works CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically.

-orIf your system does not support AutoPlay, set the default drive to your CD-ROM drive letter and execute the following command to start the install program (replace drive with your CD-ROM drive letter):

drive:\WIN32\SETUP.EXE

2. Follow the on-screen instructions.

To install on Red Hat Linux:

1. Insert the AV Works CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically.

-orIf your system does not support AutoPlay:

a. Mount the CD-ROM volume by executing the following command:

mount –t iso9660 –ro mode=0555 <unit> <mount point>

Replace

and example, to mount a CD-ROM which is the second IDE unit on /mnt, execute the command:

mount –t iso9660 –ro mode=0555 /dev/hdb /mnt

b. Execute the following command to change the working directory to

the mount point:

cd /mnt

c. Execute the following command to start the install program:

sh./linux/setup.bin

2. Follow the on-screen instructions.

<unit> with the name of the CD-ROM on your machine

<mount point> with the name of the desired mount point. For

Basic Operations

Contents

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appliance/AVWorks Quick Setup Checklist . . . . . . . . . . 13

Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing and Managing Your Devices . . . . . . . . . . . . . 19

Changing AVWorks Device Properties . . . . . . . . . . . . . . 33

Organizing Units with the Local Client Database . . . . 36

Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . . 41

Customizing the AVWorks Explorer Window . . . . . . . . 43

Managing Your Local Databases . . . . . . . . . . . . . . . . . . 44

Chapter 3: Basic Operations 11

Chapter 3: Basic Operations

Launching AVWorks

To launch AVWorks on all Microsoft Windows operating systems:

Select Start - Programs - Avocent AVWorks.

-orDouble-click the AVWorks icon. AVWorks will launch.

To launch AVWorks on Red Hat Linux (7.1 and 7.2):

From the application folder (/usr/lib/Avocent_AVWorks/), execute the following command:

./Avocent_AVWorks

-orFrom (/user/bin), execute the following link:

./Avocent_AVWorks

-orIf a desktop shortcut was created on installation, double-click the shortcut. AVWorks will launch.

Navigating AVWorks

AVWorks consists of several components: the AVWorks Explorer, the Video Session Viewer ( Viewer) and the Appliance Management Panel ( AMP). Once you launch AVWorks, the main AVWorks Explorer window appears. The AVWorks Explorer window allows you to view, access, manage and create custom groupings for all of the supported units in your data center.

When you select a target device, you can click the Connect Video task button in the AVWorks Explorer to launch the Viewer. This component allows you to control the keyboard, monitor and mouse functions of individual servers. For more information, see Accessing and Managing Your Devices in this chapter.

When you select an appliance, you can click the Manage appliance task button in the AVWorks Explorer to launch the AMP. This component enables you to configure and control your appliance. For more information, see Chapter 4.

Viewing your system in the AVWorks Explorer

The AVWorks Explorer is divided into several panes: the View Selector tabs, the Group Selector pane and the Unit Selector pane. The content of these panes will change based on the type of unit selected or the task to be completed. Figure 3.1 highlights these navigation features.

Click one of the View Selector tabs to view your system organized by categories: Appliances, Devices, Sites or Folders. The AVWorks Explorer’s

12 AVWorks Installer/User Guide

default display is user-configurable. For more information, see Customizing the AVWorks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance.

NOTE: The Group Selector pane does not appear under the Appliances or Devices tab unless you have more than one type of appliance or device.

AVWorks Explorer Window Features

Figure 3.1: AVWorks Explorer Window

A. Menu bar: Allows you to access many of the features in AVWorks.

View Selector: Contains four View Selector tabs for choosing the AVWorks Explorer view.

C. Root node: Each tree consists of a root node and branches.

D. Group Selector pane: Contains a tree view representing the groups that are available

for the current View Selector tab. The selected group controls what is displayed in the Unit Selector pane when the Appliances, Devices, Sites or Folder tabs are selected.

E. Status bar: Displays the number of units shown in the Unit list.

F. Unit Selector pane: Contains the Search bar, Unit list and Task buttons appropriate

for the selected view or group.

G. Search bar: Allows you to search the database for the text entered in the search box.

H. Unit list: Displays a list of servers, appliances and other selectable devices contained in

the currently selected group, or the results of the search executed from the Search bar.

I. Task buttons: Contains buttons representing tasks that can be executed. Some

buttons are dynamic based on the type of unit(s) selected in the Unit list while other buttons are ﬁ xed and always present.

Chapter 3: Basic Operations 13

Appliance/ AVWorks Quick Setup Checklist

The following list is an overview of the steps you will follow to set up and configure your AutoView system. Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R/2000R Installer/ User Guide.

To set up the AutoView 1000R/2000R: (See the AutoView 1000R/2000R

Installer/ User Guide)

1. Adjust mouse acceleration on each server to Slow or None.

2. Install the AutoView 1000R/2000R hardware, connect the AV RIQ adaptors and connect the keyboard, monitor and mouse to the analog port.

3. Connect a terminal to the conﬁ guration (serial or 101 notation) port on the back panel of the AutoView and set up network conﬁ guration (set network speed and address type). The IP address can be set from AV Works.

4. Using the local analog workstation, input all server names via the OnScreen Conﬁ guration and Activity Reporting interface ( OSCAR).

To set up AVWorks: (See this installer/user guide)

1. Install AV Works on each AV Works client.

2. From one AVWorks client, launch AV Works.

3. Click the New Appliance task button to add the new switch to the AVWorks database. The New Appliance Wizard appears. If you conﬁ gured the IP address as described above, select Ye s, the product already has an IP address, otherwise select No, the product does not have an IP address. AV Works will ﬁ nd the appliance and all AV RIQ adaptors attached to it. These names will display in the AV Works Explorer.

4. Set properties and group servers as desired into locations, sites or folders through the AV Works Explorer.

5. Create user accounts through the AMP.

6. Once one AVWorks client is set up, select File - Database - Save to save a copy of the database with all the settings.

7. From the second AV Works client , click File - Database - Load and browse to ﬁ nd the ﬁ le you have saved. Select the ﬁ le and click Load.

8. If the local analog workstation (via OSCAR) adds, deletes or renames any AV RIQ adaptors after you have loaded this ﬁ le, you can resynchronize your local database with OSCAR by clicking the Manage Appliance task button and clicking the Resync button under Settings - Devices.

9. To access a server attached to your AutoView 1000R/2000R, select the desired server in the AV Works Explorer and click the Connect Video task button to launch a server session in the Video Session Viewer.

10. Adjust the resolution (select View - Auto Scale) and quality (select Tools - Automatic Video Adjust) of the server video in the Video Session Viewer.

14 AVWorks Installer/User Guide

Adding an Appliance

Before you can access your appliance through AVWorks, you must add it to the AVWorks database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance.

To manually add an appliance with an assigned IP address:

1. Select File - New - Appliance from the AV Works Explorer menu.

-orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue.

2. Select the type of appliance you are adding. Click Next.

3. You are prompted to indicate whether the appliance has an assigned IP address or not. Click Ye s , then click Next.

4. The Find AutoView 1000R/2000R window appears. Type the IP address and click Next.

5. AV Works will search for the indicated unit as well as all the powered AV RIQs and server names you associated with it in OSCAR, if any. If you want to search for unpowered AVRIQs, you can access the Resync feature under the Devices category in the AMP and click the Include Ofﬂ ine

AVRIQ adaptors checkbox. For more information, see Viewing server connections in Chapter 4. Click Next.

6. The Conﬁ gure Cascade Switches dialog box appears if AV Wor ks detects an attached legacy KVM switch such as an OutLook ES or AutoView 200 or 400 series switch. This box contains a list of all AV RIQ adaptor EIDs (Electronic Identiﬁ cation Numbers) retrieved from the appliance and the cascade switches to which they are connected, if any. When this dialog box ﬁ rst displays, all the switches will be set to None. Switches detected will have an icon next to the pulldown menu.

a. The Existing Cascade Switches ﬁ eld contains all the current switches

deﬁ ned in the database. Click Add, Delete or Modify to alter the list.

b. Associate the appropriate switch from the pulldown menus for each

AV RIQ that has a switch attached.

Chapter 3: Basic Operations 15

Figure 3.2: Configure Cascade Switches Dialog Box

7. W hen you reach the ﬁ nal page of the Wizard, click Finish to exit the Wizard and return to the main window. Your appliance should now appear in the Unit Selector pane.

To manually install a new appliance with no assigned IP address:

1. Select File - New - AutoView 1000R/2000R from the AV Works Explorer menu.

-orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue.

2. You are prompted to indicate if the AutoView 1000R/2000R has an assigned IP address. Click No and then click Next.

3. The Network Address window appears. Type the IP address, subnet mask and gateway that you want to assign to the unit and click Next.

4. The Select AutoView 1000R/2000R window appears, prompting you to select the unit to add from the list of new appliances that were found. Select the unit and then click Next.

5. The Conﬁ guring AutoView 1000R/2000R window indicates whether the IP information was successfully conﬁ gured. If the conﬁ guration was successful, AV Works will search for the new appliance as well as all AV RIQs and server names associated with it. Click Next.

6. The Conﬁ gure Cascade Switches dialog box appears if AV Wor ks detects an

16 AVWorks Installer/User Guide

attached switch. This box contains a list of all AV RIQ adaptor EIDs retrieved from the appliance and the cascade switches to which they are connected, if any.

a. The Existing Cascade Switches ﬁ eld contains all the current switches

deﬁ ned in the database. Click Add, Delete or Modify to alter the list.

b. Associate the appropriate switch from the pulldown menus for each

AV RIQ that has a switch attached.

Figure 3.3: Configure Cascade Switches Dialog Box

7. W hen complete, click Finish to exit the Wizard and return to the main window. Your appliance should now appear in the Unit Selector pane.

To discover an appliance by IP address:

1. Select Tools - Discover from the AVWorks Explorer menu. The Discover Wizard appears. Click Next to continue.

2. The Address Range page appears. Type the range of IP addresses to search on the network in the To and From boxes. Use the IP address dot notation xxx.xxx.xxx.xxx. Click Next to continue.

3. The Searching Network progress bar appears. If one or more new appliances are discovered, the Wizard shows the Select Appliances to Add page. From this page, you can choose the appliances to add to the local database.

-orIf no new appliances were found (or if you clicked Stop), the Wizard will show the No New Appliances Found page and you will need to add the

Chapter 3: Basic Operations 17

switch manually. For more information, see the previous procedures.

4. Click on an appliance to add and click the Add (>) icon to move the selection to the Appliances to Add list.

5. Repeat step 4 for all appliances you wish to add. Click Next to continue.

6. The Adding Appliances progress bar appears while the new switches are being added. Once all of the switches have been added to the local database, the Discover Wizard Completed page appears. Click Finish to exit the Wizard and return to the main window. Your new switch should now be in the Unit Selector pane.

The Discover Wizard will not automatically ﬁ nd servers attached to the

appliance. After running the Discover Wizard, you must click the Resync button in the Appliance Management Panel to ﬁ nd servers attached to the appliance. For more information, see Resynchronizing the server listing in Chapter 4.

-orIf one or more appliances could not be added to the local database for any reason (including if you clicked Stop during the add process), the Discover Wizard Not All Appliances Added page appears. This page will list all of the appliances that you selected and the status for each. The status will indicate if an appliance was added to the local database and if not, why the process failed. Click Done when you are ﬁ nished reviewing the list.

NOTE: If an appliance already exists in the database with the same IP address as a discovered unit, then the discovered unit will be ignored and will not display on the next Wizard page.

Accessing an Appliance

When you click the Appliances button, you will see a list of the appliances currently defined in the local database. To access an appliance, you must first log into it by typing in a username and password. Once you have logged into an appliance, AVWorks will cache the username and password in memory for the duration of the AVWorks session.

NOTE: You can clear the login credentials by selecting Tools - Clear Login Credentials.

18 AVWorks Installer/User Guide

Figure 3.4: Appliances View Tab Selected

To log into an appliance:

1. Click the Appliances button in the AVWorks Explorer.

2. Double-click on an appliance from the Unit Selector pane.

-orSelect an appliance, and then click the Manage appliance task button.

-orRight-click an appliance. A pop-up menu appears. Select Manage appliance.

-orClick an appliance in the Unit Selector pane and press Enter.

3. A password prompt displays. Type in your username and password. The default username is Admin (case sensitive) with no password.

NOTE: If you previously logged into the appliance during the same AVWorks session, the password prompt will not appear.

4. Click OK to access the appliance. This launches the AMP. For more information about the AMP, see Chapter 4.

-orClick Cancel to exit without logging in.

Chapter 3: Basic Operations 19

Accessing and Managing Your Devices

The Devices tab displays a list of devices (such as servers, routers and other serially-managed devices) defined in the database. The Group Selector pane appears if two or more device types are defined. Click All Devices or click on a folder to view all devices of a particular type. When you select a server and click the Connect Video task button, the Viewer launches. The Viewer allows you full keyboard, monitor and mouse control over a server.

You can also scan through a customized list of servers by enabling individual servers to appear in the Thumbnail Viewer. This view contains a series of thumbnail frames, each containing a small, scaled, non-interactive version of a server’s screen image. For more information, see Viewing multiple servers using the Scan Mode in this chapter.

Figure 3.5: Devices View Tab Selected

To access a server:

1. Click the Devices tab in the AV Works Explorer.

2. Double-click on the server from the Unit Selector pane.

-orSelect a server, and then click the Connect Video task button.

-orRight-click on the server. A pop-up menu appears. Select Connect Video.

-orClick a server in the Unit Selector pane and press Enter. The Viewer launches in a new window.

20 AVWorks Installer/User Guide

To search for a server in the local database:

1. Click the Devices tab and insert your cursor in the Search text box.

2. Type the search information. This can be a device name or property such as Type or Location.

3. Click the Search button. The results appear in the Unit list.

4. Review the results of your search.

-orClick the Clear Results button to display the entire list again.

To auto search by typing in the Unit list:

1. Click the Devices tab, then click on any item in the Unit list.

2. Begin typing the ﬁ rst few characters of a device name. The highlight will move to the ﬁ rst device name beginning with those characters. To reset the search so you can ﬁ nd another device, pause for a few seconds and then type the ﬁ rst few characters of the next device.

Preempting the local user

If the server you are attempting to access is currently being viewed by the local user, AVWorks allows you to preempt, or disconnect, the local user so that you can access that server. You will see a notification display requesting that you confirm the termination of the local user connection. The local user will receive a notification message once you have confirmed.

NOTE: You ca nn ot pree mpt the local user if he or she is in Broadcast mode. See the AutoView 1000R/AV2000R Installer/User Guide for additional information.

To preempt the local user:

1. Select a server to access and select the Connect Video task button.

2. If the local user is already viewing this server, a message appears informing you of this and requesting if you would like to terminate the local user’s session. Click Yes to terminate the local user connection. The Video Viewer launches.

-orClick No to allow the local user to retain the connection.

Interacting with the server being viewed

Once you have connected to a server, the server’s desktop appears in a separate window called the Video Session Viewer. You will see both the local and the server’s cursor. You may need to align these if they do not move together or adjust the video if they seem to behave sporadically. See Aligning the mouse or resetting the PS/2 connection in this chapter.

Chapter 3: Basic Operations 21

From this window, you will be able to access all the normal functions of this server as if you were sitting in front of it. You may also perform Viewerspecific tasks such as sending special Macro commands to the server.

Viewer Window Features

C D E

Figure 3.6: Video Viewer Window

A. Menu bar: Access many of the features in the Viewer.

B. Accessed server desktop: Interact with your server through this window.

C. Full Screen Mode button: Expand the accessed server desktop to ﬁ ll the entire screen.

D. Refresh Video button: Regenerate the digitized video image of the server desktop.

E. Align Local Cursor button: Re-establish proper tracking of the local cursor to the

remote server cursor.

Expanding and refreshing your Video Viewer

You can adjust your view using the three buttons at the top of the Video Viewer window. The first button allows you to align the mouse cursors, the second is to refreshes the video and the third expands the Video Viewer window to encompass the entire screen. If you choose to expand the Video Viewer window, the menu bar will disappear, but you will still see a small floating palette with these three buttons, the Macros pulldown menu and the server name.

Figure 3.7: Full Screen Toolbar

To align the mouse cursors:

Click the Align Local Cursor button on the Viewer toolbar. The local cursor will align with the cursor on the remote server.

22 AVWorks Installer/User Guide

To refresh the screen:

Click the Refresh Image button on the Viewer toolbar.

-orFrom the Viewer menu, select View - Refresh. The digitized video image will be completely regenerated.

To enter full screen mode:

Click the Full Screen Mode button.

-orFrom the Viewer menu, select View - Full Screen. The desktop window will disappear and only the accessed server desktop will be visible. The screen will be resized up to a maximum of 1024 x 768. If the desktop has a higher resolution, then a black background will surround the full screen image. The floating toolbar will appear.

To exit full screen mode:

Click the Full Screen Mode button on the floating toolbar to exit full screen mode and return to the desktop window.

Adjusting the Video Viewer window

You can adjust both the resolution and quality of the Video Viewer. You can also expand your session to fit the entire screen or refresh the view at any time.

Adjusting the window size

The Video Viewer allows you to set up automatic or manual scaling of the session image. When Auto Scale is selected, the desktop window remains fixed and the server image is scaled to fit the window. When Manual Scale is selected, a drop-down menu of supported image scaling resolutions is displayed.

To adjust the size of the Video Viewer window:

From the menu, select View - Auto Scale to allow the server image to be scaled automatically.

-orFrom the menu, select View - Manual Scale, then choose the dimension to scale the window.

Chapter 3: Basic Operations 23

Figure 3.8: Viewer Manual Scale

Adjusting the video quality

The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent Technical Support. See Appendix E: Troubleshooting. Video adjustment is a global setting and applies to each target device you access.

Adjusting mouse settings

The Video Viewer allows you to select among five different mouse cursor options, set up mouse scaling and resynchronize your mouse should it no longer track properly. Mouse settings are target device-specific and can be set differently for each. These settings are placed into the local client database and applied each time you launch a session to a specific device.

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