Avocent AV Works User Manual

AV Works™

Installer/User Guide

INSTRUCTIONS

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

AV Works™

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation. All other marks are trademarks or registered trademarks of their respective owners.

Table of Contents

Chapter 1: Product Overview

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Installation

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 3: Basic Operations

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appliance/AVWorks Quick Setup Checklist . . . . . . . . . . 13

Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing and Managing Your Devices . . . . . . . . . . . . . 19

Changing AVWorks Device Properties . . . . . . . . . . . . . . 33

Organizing Units with the Local Client Database . . . . 36

Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . . 41

Customizing the AVWorks Explorer Window . . . . . . . . 43

Managing Your Local Databases . . . . . . . . . . . . . . . . . . 44

Chapter 4: Managing Your Appliance

Viewing and Configuring Appliance Parameters . . . . . 50

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . . 61

Managing Appliance Configuration Databases . . . . . . 62

Managing User Databases . . . . . . . . . . . . . . . . . . . . . . . 62

Changing Appliance Properties . . . . . . . . . . . . . . . . . . . 63

Adding and Deleting Product Licenses . . . . . . . . . . . . . 66

Appendices

Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . . 69

Appendix B: Keyboard and Mouse Shortcuts . . . . . . . . 70

Appendix C: Sun Advanced Key Emulation . . . . . . . . . 72

Appendix D: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix E: Troubleshooting . . . . . . . . . . . . . . . . . . . . . 74

Appendix F: Technical Support . . . . . . . . . . . . . . . . . . . 75

Index

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Product Overview

Contents

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1: Product Overview 3

Chapter 1: Product Overview

About AVWorks

AVWorks is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R appliance and all its target devices. The cross-platform design ensures compatibility with most popular operating systems and hardware platforms. AutoView 1000R provides secure switch-based authentication, data transfers and username/ password storage. Each appliance handles authentication and access control individually, placing system control at the point of need.

AVWorks utilizes browser-like navigation with an intuitive split-screen interface, providing you with a single point of access for all your servers. Using AVWorks, you can manage your existing appliances, install a new switch or launch a video session to a target device. Built-in groupings such as Devices, Sites and Folders provide an easy way to select the units to view. Powerful search and sort capabilities allow you to easily find any unit.

NOTE: Throughout the documentation and AV Works user interface, you will see the word “ appliance” used generically to describe the AutoView 1000R/2000R switch.

Features and Benefits

Easy to install and configure

AVWorks is designed for easy installation and operation. Auto-discovery of managed appliances enables you to deploy new units in minutes. Wizardbased installation and online help simplify initial system configuration. The intuitive graphical interface makes managing and updating appliances simple and straightforward.

Powerful customization capabilities

Tailor AVWorks to fit your specific system needs. Take advantage of built-in groups or create your own. Customize unit and field names, icons and macros for maximum flexibility and convenience. Using names that are meaningful to you makes it easy to quickly find any target device.

Extensive AutoView 1000R/2000R management

AVWorks allows you to add and manage multiple appliances in one system. Once a new appliance is installed, you can configure switch parameters, control and preempt user video sessions and execute numerous control functions, such as rebooting and upgrading your appliance. From the intuitive Appliance Management Panel, you can enable Simple Network Management Protocol ( SNMP) traps, configure target devices and cascade switches as well as manage user databases.

4 AVWorks Installer/User Guide

Installation

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Installation 7

Chapter 2: Installation

Getting Started

Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation.

Supplied with AVWorks

Your AVWorks package contains the following items:

• AV Works CD

• AV Works Installer/ User Guide

• Download Instructions

Supported operating systems

AVWorks is supported on the following operating systems:

• Microsoft

• Microsoft Windows 2000 Server - Service Pack 2

• Microsoft Windows NT

• Microsoft Windows NT 4.0 Server - Service Pack 6a

Windows® 2000 Workstation - Service Pack 2

4.0 Workstation - Service Pack 6a

• Microsoft Windows XP (Home and Professional)

• Red Hat Linux

• Red Hat Linux 7.2 (2.7 Kernel)

7.1 (2.7 Kernel)

PC hardware configuration requirements

AVWorks is supported on the following minimum PC hardware configurations:

• 500 MHz Pentium III

• 128 MB RAM

• 10 or 100 BaseT NIC

• XGA Video with graphics accelerator

• Desktop size must be a minimum of 800 x 600

• Color palette must be a minimum of 256 colors

Installing AVWorks

AVWorks can be installed on Microsoft Windows NT, Windows 2000, Windows XP and Linux platforms. The following instructions will allow you to install AVWorks on the desired platform.

8 AVWorks Installer/User Guide

To install on Microsoft Windows NT, 2000 or XP:

1. Insert the AV Works CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically.

-orIf your system does not support AutoPlay, set the default drive to your CD-ROM drive letter and execute the following command to start the install program (replace drive with your CD-ROM drive letter):

drive:\WIN32\SETUP.EXE

2. Follow the on-screen instructions.

To install on Red Hat Linux:

1. Insert the AV Works CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically.

-orIf your system does not support AutoPlay:

a. Mount the CD-ROM volume by executing the following command:

mount –t iso9660 –ro mode=0555 <unit> <mount point>

Replace

and example, to mount a CD-ROM which is the second IDE unit on /mnt, execute the command:

mount –t iso9660 –ro mode=0555 /dev/hdb /mnt

b. Execute the following command to change the working directory to

the mount point:

cd /mnt

c. Execute the following command to start the install program:

sh./linux/setup.bin

2. Follow the on-screen instructions.

<unit> with the name of the CD-ROM on your machine

<mount point> with the name of the desired mount point. For

Basic Operations

Contents

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Appliance/AVWorks Quick Setup Checklist . . . . . . . . . . 13

Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing and Managing Your Devices . . . . . . . . . . . . . 19

Changing AVWorks Device Properties . . . . . . . . . . . . . . 33

Organizing Units with the Local Client Database . . . . 36

Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . . 41

Customizing the AVWorks Explorer Window . . . . . . . . 43

Managing Your Local Databases . . . . . . . . . . . . . . . . . . 44

Chapter 3: Basic Operations 11

Chapter 3: Basic Operations

Launching AVWorks

To launch AVWorks on all Microsoft Windows operating systems:

Select Start - Programs - Avocent AVWorks.

-orDouble-click the AVWorks icon. AVWorks will launch.

To launch AVWorks on Red Hat Linux (7.1 and 7.2):

From the application folder (/usr/lib/Avocent_AVWorks/), execute the following command:

./Avocent_AVWorks

-orFrom (/user/bin), execute the following link:

./Avocent_AVWorks

-orIf a desktop shortcut was created on installation, double-click the shortcut. AVWorks will launch.

Navigating AVWorks

AVWorks consists of several components: the AVWorks Explorer, the Video Session Viewer ( Viewer) and the Appliance Management Panel ( AMP). Once you launch AVWorks, the main AVWorks Explorer window appears. The AVWorks Explorer window allows you to view, access, manage and create custom groupings for all of the supported units in your data center.

When you select a target device, you can click the Connect Video task button in the AVWorks Explorer to launch the Viewer. This component allows you to control the keyboard, monitor and mouse functions of individual servers. For more information, see Accessing and Managing Your Devices in this chapter.

When you select an appliance, you can click the Manage appliance task button in the AVWorks Explorer to launch the AMP. This component enables you to configure and control your appliance. For more information, see Chapter 4.

Viewing your system in the AVWorks Explorer

The AVWorks Explorer is divided into several panes: the View Selector tabs, the Group Selector pane and the Unit Selector pane. The content of these panes will change based on the type of unit selected or the task to be completed. Figure 3.1 highlights these navigation features.

Click one of the View Selector tabs to view your system organized by categories: Appliances, Devices, Sites or Folders. The AVWorks Explorer’s

12 AVWorks Installer/User Guide

default display is user-configurable. For more information, see Customizing the AVWorks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance.

NOTE: The Group Selector pane does not appear under the Appliances or Devices tab unless you have more than one type of appliance or device.

AVWorks Explorer Window Features

Figure 3.1: AVWorks Explorer Window

A. Menu bar: Allows you to access many of the features in AVWorks.

View Selector: Contains four View Selector tabs for choosing the AVWorks Explorer view.

C. Root node: Each tree consists of a root node and branches.

D. Group Selector pane: Contains a tree view representing the groups that are available

for the current View Selector tab. The selected group controls what is displayed in the Unit Selector pane when the Appliances, Devices, Sites or Folder tabs are selected.

E. Status bar: Displays the number of units shown in the Unit list.

F. Unit Selector pane: Contains the Search bar, Unit list and Task buttons appropriate

for the selected view or group.

G. Search bar: Allows you to search the database for the text entered in the search box.

H. Unit list: Displays a list of servers, appliances and other selectable devices contained in

the currently selected group, or the results of the search executed from the Search bar.

I. Task buttons: Contains buttons representing tasks that can be executed. Some

buttons are dynamic based on the type of unit(s) selected in the Unit list while other buttons are ﬁ xed and always present.

Chapter 3: Basic Operations 13

Appliance/ AVWorks Quick Setup Checklist

The following list is an overview of the steps you will follow to set up and configure your AutoView system. Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R/2000R Installer/ User Guide.

To set up the AutoView 1000R/2000R: (See the AutoView 1000R/2000R

Installer/ User Guide)

1. Adjust mouse acceleration on each server to Slow or None.

2. Install the AutoView 1000R/2000R hardware, connect the AV RIQ adaptors and connect the keyboard, monitor and mouse to the analog port.

3. Connect a terminal to the conﬁ guration (serial or 101 notation) port on the back panel of the AutoView and set up network conﬁ guration (set network speed and address type). The IP address can be set from AV Works.

4. Using the local analog workstation, input all server names via the OnScreen Conﬁ guration and Activity Reporting interface ( OSCAR).

To set up AVWorks: (See this installer/user guide)

1. Install AV Works on each AV Works client.

2. From one AVWorks client, launch AV Works.

3. Click the New Appliance task button to add the new switch to the AVWorks database. The New Appliance Wizard appears. If you conﬁ gured the IP address as described above, select Ye s, the product already has an IP address, otherwise select No, the product does not have an IP address. AV Works will ﬁ nd the appliance and all AV RIQ adaptors attached to it. These names will display in the AV Works Explorer.

4. Set properties and group servers as desired into locations, sites or folders through the AV Works Explorer.

5. Create user accounts through the AMP.

6. Once one AVWorks client is set up, select File - Database - Save to save a copy of the database with all the settings.

7. From the second AV Works client , click File - Database - Load and browse to ﬁ nd the ﬁ le you have saved. Select the ﬁ le and click Load.

8. If the local analog workstation (via OSCAR) adds, deletes or renames any AV RIQ adaptors after you have loaded this ﬁ le, you can resynchronize your local database with OSCAR by clicking the Manage Appliance task button and clicking the Resync button under Settings - Devices.

9. To access a server attached to your AutoView 1000R/2000R, select the desired server in the AV Works Explorer and click the Connect Video task button to launch a server session in the Video Session Viewer.

10. Adjust the resolution (select View - Auto Scale) and quality (select Tools - Automatic Video Adjust) of the server video in the Video Session Viewer.

14 AVWorks Installer/User Guide

Adding an Appliance

Before you can access your appliance through AVWorks, you must add it to the AVWorks database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance.

To manually add an appliance with an assigned IP address:

1. Select File - New - Appliance from the AV Works Explorer menu.

-orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue.

2. Select the type of appliance you are adding. Click Next.

3. You are prompted to indicate whether the appliance has an assigned IP address or not. Click Ye s , then click Next.

4. The Find AutoView 1000R/2000R window appears. Type the IP address and click Next.

5. AV Works will search for the indicated unit as well as all the powered AV RIQs and server names you associated with it in OSCAR, if any. If you want to search for unpowered AVRIQs, you can access the Resync feature under the Devices category in the AMP and click the Include Ofﬂ ine

AVRIQ adaptors checkbox. For more information, see Viewing server connections in Chapter 4. Click Next.

6. The Conﬁ gure Cascade Switches dialog box appears if AV Wor ks detects an attached legacy KVM switch such as an OutLook ES or AutoView 200 or 400 series switch. This box contains a list of all AV RIQ adaptor EIDs (Electronic Identiﬁ cation Numbers) retrieved from the appliance and the cascade switches to which they are connected, if any. When this dialog box ﬁ rst displays, all the switches will be set to None. Switches detected will have an icon next to the pulldown menu.

a. The Existing Cascade Switches ﬁ eld contains all the current switches

deﬁ ned in the database. Click Add, Delete or Modify to alter the list.

b. Associate the appropriate switch from the pulldown menus for each

AV RIQ that has a switch attached.

Chapter 3: Basic Operations 15

Figure 3.2: Configure Cascade Switches Dialog Box

7. W hen you reach the ﬁ nal page of the Wizard, click Finish to exit the Wizard and return to the main window. Your appliance should now appear in the Unit Selector pane.

To manually install a new appliance with no assigned IP address:

1. Select File - New - AutoView 1000R/2000R from the AV Works Explorer menu.

-orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue.

2. You are prompted to indicate if the AutoView 1000R/2000R has an assigned IP address. Click No and then click Next.

3. The Network Address window appears. Type the IP address, subnet mask and gateway that you want to assign to the unit and click Next.

4. The Select AutoView 1000R/2000R window appears, prompting you to select the unit to add from the list of new appliances that were found. Select the unit and then click Next.

5. The Conﬁ guring AutoView 1000R/2000R window indicates whether the IP information was successfully conﬁ gured. If the conﬁ guration was successful, AV Works will search for the new appliance as well as all AV RIQs and server names associated with it. Click Next.

6. The Conﬁ gure Cascade Switches dialog box appears if AV Wor ks detects an

16 AVWorks Installer/User Guide

attached switch. This box contains a list of all AV RIQ adaptor EIDs retrieved from the appliance and the cascade switches to which they are connected, if any.

a. The Existing Cascade Switches ﬁ eld contains all the current switches

deﬁ ned in the database. Click Add, Delete or Modify to alter the list.

b. Associate the appropriate switch from the pulldown menus for each

AV RIQ that has a switch attached.

Figure 3.3: Configure Cascade Switches Dialog Box

7. W hen complete, click Finish to exit the Wizard and return to the main window. Your appliance should now appear in the Unit Selector pane.

To discover an appliance by IP address:

1. Select Tools - Discover from the AVWorks Explorer menu. The Discover Wizard appears. Click Next to continue.

2. The Address Range page appears. Type the range of IP addresses to search on the network in the To and From boxes. Use the IP address dot notation xxx.xxx.xxx.xxx. Click Next to continue.

3. The Searching Network progress bar appears. If one or more new appliances are discovered, the Wizard shows the Select Appliances to Add page. From this page, you can choose the appliances to add to the local database.

-orIf no new appliances were found (or if you clicked Stop), the Wizard will show the No New Appliances Found page and you will need to add the

Chapter 3: Basic Operations 17

switch manually. For more information, see the previous procedures.

4. Click on an appliance to add and click the Add (>) icon to move the selection to the Appliances to Add list.

5. Repeat step 4 for all appliances you wish to add. Click Next to continue.

6. The Adding Appliances progress bar appears while the new switches are being added. Once all of the switches have been added to the local database, the Discover Wizard Completed page appears. Click Finish to exit the Wizard and return to the main window. Your new switch should now be in the Unit Selector pane.

The Discover Wizard will not automatically ﬁ nd servers attached to the

appliance. After running the Discover Wizard, you must click the Resync button in the Appliance Management Panel to ﬁ nd servers attached to the appliance. For more information, see Resynchronizing the server listing in Chapter 4.

-orIf one or more appliances could not be added to the local database for any reason (including if you clicked Stop during the add process), the Discover Wizard Not All Appliances Added page appears. This page will list all of the appliances that you selected and the status for each. The status will indicate if an appliance was added to the local database and if not, why the process failed. Click Done when you are ﬁ nished reviewing the list.

NOTE: If an appliance already exists in the database with the same IP address as a discovered unit, then the discovered unit will be ignored and will not display on the next Wizard page.

Accessing an Appliance

When you click the Appliances button, you will see a list of the appliances currently defined in the local database. To access an appliance, you must first log into it by typing in a username and password. Once you have logged into an appliance, AVWorks will cache the username and password in memory for the duration of the AVWorks session.

NOTE: You can clear the login credentials by selecting Tools - Clear Login Credentials.

18 AVWorks Installer/User Guide

Figure 3.4: Appliances View Tab Selected

To log into an appliance:

1. Click the Appliances button in the AVWorks Explorer.

2. Double-click on an appliance from the Unit Selector pane.

-orSelect an appliance, and then click the Manage appliance task button.

-orRight-click an appliance. A pop-up menu appears. Select Manage appliance.

-orClick an appliance in the Unit Selector pane and press Enter.

3. A password prompt displays. Type in your username and password. The default username is Admin (case sensitive) with no password.

NOTE: If you previously logged into the appliance during the same AVWorks session, the password prompt will not appear.

4. Click OK to access the appliance. This launches the AMP. For more information about the AMP, see Chapter 4.

-orClick Cancel to exit without logging in.

Chapter 3: Basic Operations 19

Accessing and Managing Your Devices

The Devices tab displays a list of devices (such as servers, routers and other serially-managed devices) defined in the database. The Group Selector pane appears if two or more device types are defined. Click All Devices or click on a folder to view all devices of a particular type. When you select a server and click the Connect Video task button, the Viewer launches. The Viewer allows you full keyboard, monitor and mouse control over a server.

You can also scan through a customized list of servers by enabling individual servers to appear in the Thumbnail Viewer. This view contains a series of thumbnail frames, each containing a small, scaled, non-interactive version of a server’s screen image. For more information, see Viewing multiple servers using the Scan Mode in this chapter.

Figure 3.5: Devices View Tab Selected

To access a server:

1. Click the Devices tab in the AV Works Explorer.

2. Double-click on the server from the Unit Selector pane.

-orSelect a server, and then click the Connect Video task button.

-orRight-click on the server. A pop-up menu appears. Select Connect Video.

-orClick a server in the Unit Selector pane and press Enter. The Viewer launches in a new window.

20 AVWorks Installer/User Guide

To search for a server in the local database:

1. Click the Devices tab and insert your cursor in the Search text box.

2. Type the search information. This can be a device name or property such as Type or Location.

3. Click the Search button. The results appear in the Unit list.

4. Review the results of your search.

-orClick the Clear Results button to display the entire list again.

To auto search by typing in the Unit list:

1. Click the Devices tab, then click on any item in the Unit list.

2. Begin typing the ﬁ rst few characters of a device name. The highlight will move to the ﬁ rst device name beginning with those characters. To reset the search so you can ﬁ nd another device, pause for a few seconds and then type the ﬁ rst few characters of the next device.

Preempting the local user

If the server you are attempting to access is currently being viewed by the local user, AVWorks allows you to preempt, or disconnect, the local user so that you can access that server. You will see a notification display requesting that you confirm the termination of the local user connection. The local user will receive a notification message once you have confirmed.

NOTE: You ca nn ot pree mpt the local user if he or she is in Broadcast mode. See the AutoView 1000R/AV2000R Installer/User Guide for additional information.

To preempt the local user:

1. Select a server to access and select the Connect Video task button.

2. If the local user is already viewing this server, a message appears informing you of this and requesting if you would like to terminate the local user’s session. Click Yes to terminate the local user connection. The Video Viewer launches.

-orClick No to allow the local user to retain the connection.

Interacting with the server being viewed

Once you have connected to a server, the server’s desktop appears in a separate window called the Video Session Viewer. You will see both the local and the server’s cursor. You may need to align these if they do not move together or adjust the video if they seem to behave sporadically. See Aligning the mouse or resetting the PS/2 connection in this chapter.

Chapter 3: Basic Operations 21

From this window, you will be able to access all the normal functions of this server as if you were sitting in front of it. You may also perform Viewerspecific tasks such as sending special Macro commands to the server.

Viewer Window Features

C D E

Figure 3.6: Video Viewer Window

A. Menu bar: Access many of the features in the Viewer.

B. Accessed server desktop: Interact with your server through this window.

C. Full Screen Mode button: Expand the accessed server desktop to ﬁ ll the entire screen.

D. Refresh Video button: Regenerate the digitized video image of the server desktop.

E. Align Local Cursor button: Re-establish proper tracking of the local cursor to the

remote server cursor.

Expanding and refreshing your Video Viewer

You can adjust your view using the three buttons at the top of the Video Viewer window. The first button allows you to align the mouse cursors, the second is to refreshes the video and the third expands the Video Viewer window to encompass the entire screen. If you choose to expand the Video Viewer window, the menu bar will disappear, but you will still see a small floating palette with these three buttons, the Macros pulldown menu and the server name.

Figure 3.7: Full Screen Toolbar

To align the mouse cursors:

Click the Align Local Cursor button on the Viewer toolbar. The local cursor will align with the cursor on the remote server.

22 AVWorks Installer/User Guide

To refresh the screen:

Click the Refresh Image button on the Viewer toolbar.

-orFrom the Viewer menu, select View - Refresh. The digitized video image will be completely regenerated.

To enter full screen mode:

Click the Full Screen Mode button.

-orFrom the Viewer menu, select View - Full Screen. The desktop window will disappear and only the accessed server desktop will be visible. The screen will be resized up to a maximum of 1024 x 768. If the desktop has a higher resolution, then a black background will surround the full screen image. The floating toolbar will appear.

To exit full screen mode:

Click the Full Screen Mode button on the floating toolbar to exit full screen mode and return to the desktop window.

Adjusting the Video Viewer window

You can adjust both the resolution and quality of the Video Viewer. You can also expand your session to fit the entire screen or refresh the view at any time.

Adjusting the window size

The Video Viewer allows you to set up automatic or manual scaling of the session image. When Auto Scale is selected, the desktop window remains fixed and the server image is scaled to fit the window. When Manual Scale is selected, a drop-down menu of supported image scaling resolutions is displayed.

To adjust the size of the Video Viewer window:

From the menu, select View - Auto Scale to allow the server image to be scaled automatically.

-orFrom the menu, select View - Manual Scale, then choose the dimension to scale the window.

Chapter 3: Basic Operations 23

Figure 3.8: Viewer Manual Scale

Adjusting the video quality

The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent Technical Support. See Appendix E: Troubleshooting. Video adjustment is a global setting and applies to each target device you access.

Adjusting mouse settings

The Video Viewer allows you to select among five different mouse cursor options, set up mouse scaling and resynchronize your mouse should it no longer track properly. Mouse settings are target device-specific and can be set differently for each. These settings are placed into the local client database and applied each time you launch a session to a specific device.

24 AVWorks Installer/User Guide

Figure 3.9: Viewer Mouse Session Options Dialog Box

Setting mouse scaling

You can choose among three preconfigured mouse scaling options or set your own custom scaling. The preconfigured settings are: Default (1:1), High (2:1) or Low (1:2). In a 1:1 scaling ratio, every mouse movement on the desktop window will send an equivalent mouse movement to the server. In a 2:1 scaling, the same mouse movement will send a 2X mouse movement. In a 1:2 scaling, the value will be 1/2X.

To set custom mouse scaling:

1. Select Tools - Session Options. The Session Options dialog box appears.

2. Click the Mouse tab.

3. Click the Custom radio button. The X and Y ﬁ elds become enabled.

4. Type a mouse scaling value in the X and Y ﬁ elds. For every mouse input, the mouse movements are multiplied by the respective X and Y scaling factors. Valid input ranges are 0.25 to 3.00.

Aligning the mouse or resetting the PS/2 connection

If you find that your mouse or keyboard no longer responds properly, you can align the mouse to re-establish proper tracking or reset the PS/2 connection. Resetting this connection causes the appliance to simulate a mouse and keyboard reconnect at the server as if you had disconnected and then reconnected them. Alignment causes the local cursor to be aligned with the cursor on the remote server.

NOTE: If the server does not support the ability to disconnect and reconnect the mouse (almost all newer PCs do), then the mouse will become disabled and the server will have to be rebooted.

Chapter 3: Basic Operations 25

To realign the mouse:

Click the Align Local Cursor button on the Viewer toolbar.

To reset the PS/2 connection:

1. Select Tools - Session Options in the Viewer. The Session Options dialog box appears.

2. Click the Mouse tab.

3. Click the Reset PS/2 button. A dialog box appears prompting you to conﬁ rm.

4. Click the Reset PS/2 Connection at the Device checkbox and click OK.

Viewing multiple servers using the Scan Mode

The Video Viewer allows you to simultaneously view multiple servers through the Thumbnail Viewer of the Scan Mode. This view contains a series of thumbnail frames, each containing a small, scaled, non-interactive version of a server’s screen image. The server name displays below each thumbnail as well as the status indicator.

Scanning your servers

Through the Thumbnail Viewer, you can set up a scan sequence of up to 16 servers to monitor your servers. The scan mode moves from one thumbnail image to the next, logging into a server and displaying an updated server image for a user-specified length of time (View Time Per Server), before logging out of that server and moving on to the next thumbnail image. You can also specify a scan delay between thumbnails (Time Between Servers). During the delay, you will see the last thumbnail image for all servers in the scan sequence, though you won’t be logged into any servers.

When you first launch the Thumbnail Viewer, each frame will be filled with a white background until a server image is displayed. An indicator light at the bottom of each frame displays the status of the server. The default thumbnail size is based on the number of servers in the scan list.

Scan mode is a lower priority than an active connection. If you have an interactive session with a server, that server will be skipped in the scan sequence and the scan mode will proceed to the next server. No login error messages will appear. Once the interactive session is closed, then the thumbnail will be included in the scan sequence again. If another user has an active connection to a server, you will still see that thumbnail in your scan list.

To access the Scan Mode:

1. Select the Servers, Sites or Folders tab.

26 AVWorks Installer/User Guide

2. Select two or more servers in the unit selector pane pressing the Shift or Control key. The Scan Mode task button appears.

3. Click the Scan Mode task button. The Thumbnail Viewer window appears.

Figure 3.10: Video Viewer - Thumbnail View

Thumbnail View Status Indicators

Symbol Description

The green LED indicates that a server is currently being scanned.

The red X indicates that the last scan of the server was not successful. The

scan may have failed due to a credential or path failure (the server path on the AutoView 1000R/2000R was not available), or because of some other reason. The tool tip for the LED indicates the reason for failure.

To set scan preferences:

1. From the Thumbnail View, select Options - Preferences. The Preferences dialog box appears.

2. Enter the time each thumbnail will be active during the scan (5 to 60 seconds) in the View Time Per Server box.

3. Enter the length of time the scan stops between each server (5 to 600 seconds) in the Time Between Servers box.

4. Click OK.

Chapter 3: Basic Operations 27

Navigating the Thumbnail Viewer

When you highlight an individual thumbnail frame and select the Thumbnail menu, you can launch an interactive session to that server, add that server to the scan sequence or set the login credentials for that server.

The Options menu allows you to access scanning preferences as well as pause the scan and set the thumbnail size for all servers.

To launch a server Video session:

Select a server thumbnail. From the Thumbnail Viewer, select Thumbnail {servername] - View Interactive Session.

-orRight-click over a server thumbnail and select View Interactive Session. That server’s video will be launched in an interactive Video Viewer window.

To add an individual server to the scan sequence:

Select a server thumbnail. From the Thumbnail Viewer, select Thumbnail [server name] - Enable.

-orRight-click over a server thumbnail and select Enable. That server will include the server thumbnail in the scan sequence.

NOTE: If a server is being accessed by a user, the Enable Scan menu will be disabled for that server thumbnail.

To set server credentials:

1. Select a server Thumbnail. From the Thumbnail View, select Thumbnail [server name] - Credentials.

-orRight-click over a server thumbnail and select Credentials. The Login dialog box appears.

2. Enter a Username and Password for the selected server.

To pause or restart a scan sequence:

From the Thumbnail Viewer, select Options - Pause Scan. The scan sequence will pause at the current thumbnail if the Thumbnail Viewer has a scan in progress or will restart the scan if currently paused.

To change the thumbnail size:

From the Thumbnail Viewer, select Options - Thumbnail Size. Select the desired thumbnail size from the cascade menu.

28 AVWorks Installer/User Guide

Using macros to send keystrokes to a device

The Macros menu in the Video Viewer provides you with an easy way to send multiple keystrokes to a server or to send keystrokes that you cannot generate without affecting your local system, such as Control-Alt-Delete. The Viewer provides a list of default keystroke selections; however, you may set up your own macros, as well as change the set that displays by default, by selecting the Configure option at the bottom of the Macros pulldown menu.

Figure 3.11: Viewer Macro Menu Expanded

Sending keystrokes to a device

Select the Macros menu in the Viewer and choose the macro to send to the server. Figure 3.11 shows the default macros that ship with AVWorks. If you do not see the keystroke you need, select Configure to access the Macros dialog box. Here you can create, modify, delete and group macros.

Macro Groups settings are specific to each target device and, therefore, can be set differently for each server. These settings are placed into the local client database and applied each time you launch a session to a specific device.

To change the default Macro group:

1. Select Tools - Session Options in the Viewer. The Session Options dialog box appears.

2. Click the Macros tab.

Chapter 3: Basic Operations 29

Figure 3.12: Viewer Session Options Dialog Box - Macro Tab

3. Select a macro group from the pulldown list to appear in the Macro menu and click OK.

Creating new macros

You can create custom macro keystrokes as well as modify and delete existing macros through the Macros dialog box.

To create a new macro:

1. Select Macros - Conﬁ gure from the Viewer. The Macros dialog box appears.

30 AVWorks Installer/User Guide

Figure 3.13: Viewer Macro Dialog Box

2. Click Create. The Create/Edit Macros dialog box appears.

Figure 3.14: Viewer Create/Edit Macro Dialog Box

3. Type the name of the macro in the Macro Name ﬁ eld.

Chapter 3: Basic Operations 31

4. Select the desired category and keystrokes from the list of Available Keystrokes and click Add.

-orType the keystrokes to send in the Keystrokes ﬁ eld.

a. To enter a keystroke such as Enter, Home or Insert, surround each

individual keystroke with a less than (<) and greater than (>) symbol.

-orTo enter a letter or number, type the letter or number without any additional symbols.

-orFor auxiliary keystrokes such as Control, Shift or Alt, where a press, hold and release are required to complete a command, type the initial press keystroke (such as <Ctrl-Press>), then the keystroke, letter or number of the command, followed by the closing release (such as <Ctrl-Release>). See the example in Figure 3.14.

5. Click OK to accept the macro and return to the Macros dialog box.

-orClick Reset to erase all the keystrokes entered in the Keystrokes ﬁ eld.

Grouping macros

The Macro Groups dialog box allows you to arrange macros into logical groups. Macro groups for Windows and Sun are already predefined; you can alter either of these two groups or create an entirely new group. You can also rename and delete groups that have been previously created.

To create a macro group:

1. Select Macros - Conﬁ gure from the Viewer. The Macros dialog box appears.

2. Click Group. The Macro Groups dialog box appears. The Macros Available box contains macros that are not currently in use by this group.

32 AVWorks Installer/User Guide

Figure 3.15: Viewer Macro Groups Dialog Box

3. Click Create. A dialog box appears prompting you to name the new macro group.

4. Type in a name. Click OK to save the name and return to the Macro Groups dialog box. A tab with the new name appears.

To add macros to an existing group:

1. Select Macros - Conﬁ gure from the Viewer. The Macros dialog box appears.

2. Click Group. The Macro Groups dialog box appears.

3. Click the macro group tab to alter. Windows and Sun are the default tabs. If you have created a new group, you will see a tab for this group as well.

4. Click on the macro to add from the Macros Available pane on the left side of the dialog box. Click the Add button. The macro appears in the Macros in Group box. Use the Move Up and Move Down buttons to move the macro up or down in relation to the other macros.

5. Repeat step 4 until all the macros to be grouped appear in the Macros In Group box.

6. Click OK to accept the macro group and return to the Macros dialog box.

-orClick Cancel to leave this dialog box without saving changes.

Chapter 3: Basic Operations 33

To remove macros from an existing group:

1. Select Macros - Conﬁ gure from the Viewer. The Macros dialog box appears.

2. Click Group. The Macro Groups dialog box appears.

3. Click the macro group tab to alter. Windows and Sun are the default tabs. If you have created a new group, you will see a tab for this group as well.

4. Click on the macro to remove from the Macros in Group pane on the right side of the dialog box. Click the Remove button. The macro appears in the Macros Available box.

5. Repeat step 4 until all the macros to be removed appear in the Macros Available box.

6. Click OK to accept the macro group and return to the Macros dialog box.

-orClick Cancel to leave this dialog box without saving changes.

Changing AVWorks Device Properties

You can alter device properties from the AVWorks Explorer Properties dialog box including General, Network, Information and Connections. The General tab allows you to change the device name, device type and the icon that will be used to display the server in AVWorks. You may also assign the server to a site, location or folder. The Network tab lets you set a browser URL for that server if you want to view it in a browser window instead of through a session Viewer. The Information tab allows you to enter information about the server including a server description, contact information and any comments you would like to add. Lastly, the Connections tab displays the connection that will be used for a specific server.

NOTE: You ca n also change the properties of your appliance. For more information, see Chapter 4.

To change device properties:

1. Select an individual server in the Unit Selector list.

2. Select View - Properties from the AV Works Explorer menu.

-orClick the Properties task button. The Properties dialog box appears.

34 AVWorks Installer/User Guide

Figure 3.16: Server General Properties Tab

3. Type in the new name of the server. A warning will display if you enter a duplicate name.

4. (Optional) Select the device type. If the selection is not in the pulldown, type the name of the new server type in the text ﬁ eld. Once entered, the option becomes available in the pulldown for future assignment.

5. (Optional) Select the icon to display for the unit.

6. (Optional) Assign a server to a site, department or location. (These categories are customizable. See Modifying custom ﬁ eld names in this chapter.) If an option is not in the pulldown, type the name of the new assignment in the text ﬁ eld. Once entered, the option becomes available in the pulldown for future assignment.

7. ( Optional) Click the Network tab and type in the URL to use when establishing a browser connection to the server. If the ﬁ eld contains a value, then the Browser button appears in the task bar allowing you to launch the browser to that speciﬁ ed URL.

Chapter 3: Basic Operations 35

Figure 3.17: Server Network Properties Tab

8. (Optional) Click the Information tab and type in a description of the unit. There are no rules for the type of information that you may enter here.

Figure 3.18: Server Information Tab

9. (Optional) Click the Connections tab to view the physical connection path that will be used to access this device. This feature is useful for troubleshooting. Figure 3.19 shows a connection to a server. Figure 3.20 shows a server connected to Channel 1 of a legacy switch.

36 AVWorks Installer/User Guide

Figure 3.19: Server Connection Example Figure 3.20: Switch Connection Example

10. When ﬁ nished, click OK to save the new settings.

-orClick Cancel to exit without saving the new settings.

Accessing a server via a browser window

You can configure your system to open a server connection in a browser window. You must first select a server and define a URL in the Properties dialog box as previously described. Then, when you select the server, the Browse task button appears. You can select the browser to use in the AVWorks Explorer’s Options dialog box.

To launch the server URL in a browser window:

1. Select a server in the Unit Selector pane.

2. If you have deﬁ ned a URL for this server in the Properties dialog box, the Browse task button appears. Click the Browse task button. The URL you identiﬁ ed will launch in a browser window.

Organizing Units with the Local Client Database

The local client database provides persistent storage for unit names, properties, network addresses and custom session settings. Device attributes such as type, site and department allow you to create and store logical groups for your devices. Custom folders allow you to group units within the local client database. View tabs, sort bars and search functions use these attributes to find specific units within the database.

Site organization is based on where your servers are located and refers to the column headings Site and Department, which can be customized to suit your needs. See Modifying custom field names in this chapter. Folders provide a way to

Chapter 3: Basic Operations 37

create a customized organizational system for individual servers. For example, you might want to create a folder for critical servers or for remote servers.

You may change the order and sorting of the Unit Selector list by clicking the sort bar above the column. An upward-pointing arrow in a column header indicates that the list is sorted by that field name in ascending order. A downward-pointing arrow indicates the list is sorted by that field name in descending order.

The sort bar properties are customizable. Figures 3.21 and 3.22 show examples of how you might use the default field name values. You may change them to fit your own organization. Figure 3.23 features customized field names.

Figure 3.21: Sites View Tab Selected

38 AVWorks Installer/User Guide

Figure 3.22: Folders View Tab Selected

Modifying custom field names

Custom field names allow you to change the Site, Department and Location column heading names that appear in the Group and Unit Selector panes. This allows you to group appliances and servers in ways that are meaningful to you. The Department field is a subset of Site. If you customize these field names, you should keep this hierarchy in mind.

Figure 3.23: Example of Modified Custom Fields

To modify a custom ﬁ eld label:

1. Select Tools - Options from the AV Works Explorer menu. The Options dialog box appears.

Chapter 3: Basic Operations 39

Figure 3.24: Options Dialog Box - Custom Field Labels

2. Select a ﬁ eld label to modify and click the Modify button. The Modify Custom Field Label dialog box appears.

3. Type the singular and plural versions of the ﬁ eld label. The length can be from 1 to 32 characters. A blank value is not allowed. Spaces are permitted in the middle but leading and trailing spaces are not allowed.

4. Click OK to save the new ﬁ eld label.

-orClick Cancel to exit without saving changes.

Creating new sites, departments, locations or folders

You can organize units within your local database into sites, departments locations or folders by assigning a unit to that structure. Sites, departments and locations all appear under the Sites tab. These default headings can be changed. See Modifying custom field names in this chapter. Folders appear under the Folders tab and provide unlimited organizational options. You may name and structure folders in any way you choose.

To create a new site, department or location:

1. Select View - Properties from the AV Works Explorer menu.

-orClick the Properties task button. The Properties dialog box appears.

2. Click the General tab and select the pulldown menu for Site, Department

40 AVWorks Installer/User Guide

or Location. If a name is not in the pulldown menu, type the name you want in the text ﬁ eld. The name can be from 1 to 32 characters long. Names are not case sensitive and can consist of any combination of characters entered from the keyboard. Spaces are permitted in the middle but leading and trailing spaces are not allowed. Duplicate names are not allowed.

3. Click OK. The new site, department or location appears in the Group Selector pane.

To create a new folder:

1. Select the Folders View tab.

2. Click on the top-level Folders node and select File - New - Folder.

-orRight-click on the Folders node and select New Folder. The New Folder dialog box appears.

-or Click on an existing folder and select File - New - Folder to create a nested folder.

3. Type in a name for the folder from 1 to 32 characters long. Folder names are not case sensitive and can consist of any combination of characters entered from the keyboard. Spaces are permitted in the middle but leading and trailing spaces are not allowed. Duplicate folder names are not allowed at the same level but are allowed across different levels.

4. Click OK. The new folder appears in the Group Selector pane.

Assigning a unit to a site, location or folder

Once you have created a new site, location or folder, you can assign an appliance or server to that organization. The Assign menu item is only enabled when a single appliance or server is selected in the Unit Selector pane. These custom assignment targets are defined in the General Properties dialog box.

To assign a unit to a site, location or folder:

1. Select a unit in the Unit Selector pane.

2. Select Edit - Assign from the AV Works Explorer menu.

-orClick the Assign To task button.

-or Right-click on a unit and select Assign To. The Assign To dialog box appears.

Chapter 3: Basic Operations 41

Figure 3.25: Assign To Dialog Box

3. Select the site, location or folder category from the pulldown menu.

4. Select the target from the list of available targets to which the unit can be assigned within the chosen category. This could be empty if no site, location or folder has been deﬁ ned in the local database.

5. Click OK to save the assignment.

-orClick Cancel to exit without saving changes.

To drag and drop a unit into a site, location or folder:

Click and hold on a unit in the Unit list. Drag the item on top of a folder icon (node) in the tree view of the Group Selector pane. Release the mouse button. The item now appears in the Unit list when you click that node.

NOTE: A unit cannot be moved to All Departments, All Units or the root Sites node. Units can only be moved one at a time.

Deleting and Renaming

The delete function works based on what is currently selected in the Group and Unit Selector panes. When you select and delete a unit in the Unit list, it is removed from the local database. This will not affect the configurations in OSCAR. When you select and delete an item in the tree view of the Group Selector pane, you will delete Server Types, Sites, Departments or Folders; however, none of the actions result in units being deleted from the local database.

The rename function is also dependent on what is currently selected. You can select and rename an appliance or a server from the Unit list. You can select and rename server types, sites, departments and folder names in the tree view of the Group Selector pane.

NOTE: If you delete or rename a server through AVWorks, the OSCAR server list at the local analog workstation becomes out of date. Resynching will not download server names into OSCAR. Devices should be deleted or renamed from OSCAR and then resynchronized in AVWorks.

42 AVWorks Installer/User Guide

To delete an appliance or server:

1. Select the unit(s) to delete from the Unit Selector pane.

2. Select Edit - Delete.

-orPress the Delete key on your keyboard. A dialog box appears conﬁ rming the number of units to be deleted. If you are deleting an appliance, the dialog box includes a Delete Associated Devices checkbox. Enable/disable the checkbox as desired. If you do not delete the associated devices, they will still appear in the devices list, however, you will not be able to connect video to them.

3. Click Ye s to conﬁ rm the deletion. Additional message prompts may appear depending on your conﬁ guration. Respond as appropriate. The appliance or server is deleted.

-orClick No to cancel.

To delete a device type, site, department or folder:

1. Select the device type, site, department or folder to delete from the Group Selector pane.

2. Select Edit - Delete.

-orPress the Delete key on your keyboard. A dialog box appears conﬁ rming the number of units that will be affected by this deletion.

3. Click Ye s to conﬁ rm the deletion. Additional message prompts may appear depending on your conﬁ guration. Respond as appropriate. The element is deleted.

-orClick No to cancel.

To rename a device type, site, department or folder:

1. In the Group Selector pane, click on the device type, site, department or folder to rename.

2. Select Edit - Rename. The Rename dialog box appears.

3. Type in a name from 1 to 32 characters long. Names can consist of any combination of characters entered from the keyboard. Spaces are permitted in the middle but leading and trailing spaces are not allowed. Duplicate names are not allowed, including the same name with different cases, with two exceptions: department names can be duplicated across different sites and folder names can be duplicated across different levels.

4. Click OK to save the new name.

-orClick Cancel to exit without saving changes.

Chapter 3: Basic Operations 43

Customizing the AVWorks Explorer Window

The AVWorks Explorer window can be resized at any time. Each time you launch the application, the AVWorks Explorer window opens to its default size and location.

A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane. You can move the divider left and right to change the viewing area of the Group Selector pane and the Unit Selector pane. Each time AVWorks Explorer is started, the divider will appear in its default location. See Appendix B for divider pane and tree view control mouse and keyboard shortcuts.

Modifying the selected view on startup

When Default is checked under the selected view on the startup option, the AVWorks Explorer will determine which view to display. If you have one or more servers defined, the Devices display will appear by default. If you do not, the Appliances display will appear.

When Default is unchecked, the AVWorks Explorer will display the view selected in the pulldown menu shown below the checkbox. The pulldown menu contains the following values: Appliances, Devices, Sites and Folders. The pulldown menu is only enabled when the checkbox is unchecked.

To modify the selected view on startup:

1. S elect Tools - Options from the AV Works Explorer menu. The Options dialog box appears.

2. Select Appliances, Devices, Sites or Folders from the pulldown menu.

3. Click OK to save the new startup view.

-orClick Cancel to exit without saving changes.

Changing the default browser

You can specify which browser launches when viewing a server URL in a browser window. You have the option of using the default browser for your system, or you can select a specific browser to launch for that server.

To change the default browser:

1. Select Tools - Options from AV Works Explorer. The Options dialog box appears.

2. Deselect the Launch Default Browser checkbox. The Browse button is enabled.

3. Click the Browse button and navigate to the browser.

44 AVWorks Installer/User Guide

4. Click OK to save the new browser selection.

-orClick Cancel to exit without saving changes.

Managing Your Local Databases

Each workstation running AVWorks contains a local database that records the information that you enter about your units. If you have multiple workstations, you may configure one station and then save a copy of this database and load it into the other stations to avoid unnecessarily reconfiguring each station. You may also export the database for use in another application.

Saving a database

AVWorks allows you to save a copy of the local database for later use. The saved database can then be loaded back to the same computer where it was created, or it can be loaded onto another AVWorks client. The saved database is compressed into a single Zip file.

While the database is being saved, no other activity is allowed. All other windows including Video Session windows and Appliance Management Panel windows must be closed. If other windows are open, a message will appear prompting you to either continue and close all open windows or quit and cancel the database save process.

To save a database:

1. Select File - Database - Save. The Database Save dialog box appears.

Figure 3.26: Database Save Dialog Box

2. Type in a ﬁ le name and choose a location to save the ﬁ le.

3. Click Save. A progress bar appears during the save. When ﬁ nished, a message appears indicating that the save was successful and you are returned to the main window.

Chapter 3: Basic Operations 45

Exporting a database

This function allows you to export fields from the local database to an ASCII Comma Separated Value file (CSV) or Tab Separated Value file (TSV). The following database fields will be exported.

Exported Database Fields

AutoView 1000R/2000R Flag Type Name Address Custom Field 1 Custom Field 2 Custom Field 3 Description Contact Name Contact Phone # Comments

Browser URL

NOTE: The Address ﬁ eld only applies to appliances and the Browser URL ﬁ eld only applies to servers. In the exported ﬁ le, the Address ﬁ eld data will be empty for servers and the Browser URL ﬁ eld data will be empty for appliances.

The first line of the exported file contains the column names for the field data. Each additional line contains the field data for an appliance or server. The file will contain one line for each appliance and server defined in the local database.

To export a database:

1. Select File - Database - Export from the AV Works Explorer menu. The Database Export dialog box appears.

2. Select a database to export.

3. Type in a ﬁ le name and browse to the location to save the exported ﬁ le.

4. Click Export. A progress bar appears during the export. When ﬁ nished, a message appears indicating that the export was successful and you are returned to the main window.

Loading a database

This function allows you to load a database that was previously saved. While the database is being loaded, no other activity is allowed. All other windows including Video Session windows and Appliance Management Panel windows must be closed. If other windows are open, a message appears prompting you to either continue and close all open windows or quit and cancel the database save process.

46 AVWorks Installer/User Guide

To load a database:

1. Select File - Database - Load from the AVWorks Explorer menu. The Database Load dialog box appears.

2. Browse to select a database to load.

3. Click Load. A progress bar appears during the load. When ﬁ nished, a message appears indicating that the load was successful and you are returned to the main window.

Managing Your Appliance

Contents

Viewing and Configuring Appliance Parameters . . . . . 50

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . . 61

Managing Appliance Configuration Databases . . . . . . 62

Managing User Databases . . . . . . . . . . . . . . . . . . . . . . . 62

Changing Appliance Properties . . . . . . . . . . . . . . . . . . . 63

Adding and Deleting Product Licenses . . . . . . . . . . . . . 66

Chapter 4: Managing Your Appliance 49

Chapter 4: Managing Your Appliance

Once you have installed a new appliance, you have the ability to view and configure unit parameters, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance. This is accomplished through the Appliance Management Panel ( AMP). The AMP has three tabbed panels: Settings, Status and Tools.

Figure 4.1: Appliance Management Panel Dialog Box

To access the AMP:

1. Click the Appliances button in the AVWorks Explorer.

2. Double-click on an appliance from the Unit Selector pane.

-orSelect an appliance from the Unit Selector pane, then click the Manage appliance task button.

-orRight-click on an appliance in the Unit Selector pane. A pop-up menu appears. Select Manage appliance.

-orClick an appliance in the Unit Selector pane and press Enter.

3. A password prompt appears. Type in your username and password and click OK. The default username is Admin with no password.

NOTE: AV Works caches your user credentials until the application is closed. You do not need to re- enter your credentials for each session.

4. The Appliance Management Panel dialog box appears.

50 AVWorks Installer/User Guide

Viewing and Configuring Appliance Parameters

The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance. When a category is selected from the list, the parameters associated with the category will first be read from the unit, the local database or both. You will then be able to modify those parameters and send the changes securely back to the appliance.

Changing global network and session parameters

The Global category allows you to view the product type, part and serial number and language setting for the appliance. If you select the Network sub- category, you will be able to change the network settings including the IP address, subnet mask, gateway, LAN speed and BootP setting. If you select the Sessions sub- category, you can enable the session time-out to allow the appliance to close an inactive video session after a specified number of minutes.

Setting up user accounts

When you select the Users category for the first time, the AMP will retrieve and display a list of usernames and current access levels from the appliance. You can add, modify or delete users in this listing. You can assign three access levels: User, User Administrator and Appliance Administrator. The User Access level allows you to assign individual server access rights to a user.

Users can become locked out by the Security Lock-out feature if they try to enter an invalid password five consecutive times. You can configure Security Lock-out settings as well as unlock any user through the Users category.

User Access Level Rights

Appliance User Operations Administrator Administrator User

Preemption All Equal and lesser Equal and Lesser

Conﬁ gure network & global settings (security mode, time-out, SNMP) Yes No No

Reboot Yes No No

FLASH upgrade Yes No No

Administer user accounts Yes Yes No

Conﬁ gure port settings Yes Yes No

Monitor server status Yes Yes No

Break Yes Yes Yes

Target Device Access Yes Yes Assigned by Admin

Chapter 4: Managing Your Appliance 51

Figure 4.2: Users Dialog Box

To add or modify a user:

1. Click the Users category in the left column in the AMP.

2. Click the Add button on the right side of the window to add a new user. The Add User dialog box appears.

-orSelect a user and click the Modify button to modify a current user. The Modify User dialog box appears.

Figure 4.3: Add User Dialog Box

3. Enter the username and password to assign to the user and then verify the password by typing it into the Verify Password ﬁ eld.

4. Select the appropriate access level for this user from the pulldown menu. If you select the User option, the Access Rights button appears.

a. Click the Access Rights button to select individual servers for that

user. The User Access Rights dialog box appears.

52 AVWorks Installer/User Guide

Figure 4.4: User Access Rights Dialog Box

b. Select a server in the left column for which this user should have

access rights. Select the Add button.

c. Select a server in the right column from which to remove a user’s

access rights. Click the Remove button.

d. Repeat steps a and b until the right column represents the appropri-

ate server access for this user, and then click OK.

5. Click OK to save the settings and return to the main AMP window.

To delete a user:

1. Click the Users category in the left column in the AMP and then select the user(s) to delete.

2. Click the Delete button on the right side of the AMP Users window. A conﬁ rmation window appears.

3. Click Ye s to conﬁ rm the deletion.

-orClick No to exit the window without deleting the user.

Locking and unlocking user accounts

If a user enters an invalid password five consecutive times, the Security LockOut feature will temporarily disable that account. If a user attempts to log in again, the software client application displays an appropriate error message. All accounts (user, user admin and appliance admin) are subject to this lockout policy.

An appliance administrator can specify the number of hours (1 to 99) that accounts will remain locked. When Enable Lock-outs is unchecked, the security lock-out feature will be disabled and no users will be locked out.

If an account becomes locked, it will remain locked until the Duration time has elapsed, the appliance is power-cycled or an administrator unlocks the account via the AMP. A user administrator may unlock only user accounts, whereas an appliance administrator may unlock any type of account.

Chapter 4: Managing Your Appliance 53

To unlock an account:

1. Click the Users category in the AMP.

2. Select the user to unlock.

3. Click the Unlock button. The lock icon next to the user name will disappear.

4. Click OK or Apply. The user will be able to attempt to log in again.

-orClick Cancel to exit without saving.

To specify the length of time a user account remains locked:

1. Click the Users category in the MP.

2. Click the Enable Lock-outs checkbox.

3. Enter the number of hours that a user will be locked out (1 to 99).

To disable the Security Lockout feature:

1. Click the Users category in the MP.

2. Uncheck the Enable Lock-outs checkbox. The Duration ﬁ eld is disabled.

NOTE: Disabling Security Lockout will have no affect on users that are already locked out.

Viewing the AVRIQ adaptors

The AVRIQs category lets you view the AVRIQ adaptors in your system, their port and EID numbers as well as the computer type and keyboard language. You can also view the AVRIQ status. A green circle indicates that the AVRIQ is online. A yellow circle means the AVRIQ is being upgraded and a red X indicates that the AVRIQ is offline.

Enabling and configuring SNMP

SNMP (Simple Network Management Protocol) is a protocol used to communicate management information between network management applications and appliances. Other SNMP managers (such as Tivoli and HP OpenView) can communicate with your appliance by accessing MIB-II (Management Information Base) and the public portion of the enterprise MIB. MIB-II is a standard MIB that many SNMP servers support. When you select the SNMP category for the first time, the AMP will retrieve the SNMP parameters from the unit.

In this dialog box, you can enter system information and community strings. You may also designate which stations can manage the appliance as well as receive SNMP traps from the switch. For more information on traps, see Enabling individual SNMP traps in this chapter. If you check Enable SNMP, the

54 AVWorks Installer/User Guide

unit will respond to SNMP requests over UDP ( User Datagram Protocol) port

161. Port 161 is the standard UDP port used to send and receive SNMP messages.

If you enter one or more allowable managers, only those IP addresses will be able to manage the appliance via SNMP. If you do not enter any allowable managers, then the appliance can be managed via SNMP from any IP address.

NOTE: The AMP uses SNMP within a secure tunnel to manage appliances. For this reason, UDP Port 161 need not be exposed on ﬁ rewalls. You will need to expose UDP Port 161 to monitor Avocent appliances via third -party SNMP-based management software.

Figure 4.5: SNMP Configuration Dialog Box

To conﬁ gure general SNMP settings:

1. Click the SNMP category in the left column in the AMP.

2. Click the Enable SNMP checkbox to allow the appliance to respond to SNMP requests over UDP port 161.

3. Enter the system’s fully qualiﬁ ed domain name in the Name ﬁ eld, as well as a description and node contact person in the System section.

4. Enter the Read, Write and Trap community names. These specify the community strings that must be used in SNMP actions. The Read and Write strings only apply to SNMP over UPD port 161 and act as passwords that protect access to the appliance. The values can be up to 64 characters in length.

5. Add up to four SNMP management entities to monitor this appliance or leave this blank to allow any station to monitor the appliance.

a. Click the Add button to deﬁ ne an allowable manager. The Allowable

Chapter 4: Managing Your Appliance 55

Manager dialog box appears. b. Type in the IP address of the management station to add. c. Click OK to add a management station.

6. Add up to four SNMP trap destinations to which this appliance will send traps in the Trap Destination ﬁ eld.

a. Click the Add button to deﬁ ne a trap destination. The Trap Destina-

tion dialog box appears. b. Type in the IP address of the trap destination to add. c. Click OK to add a trap destination.

7. Click OK to save the settings and close the window.

-orClick Apply to save the settings and remain in the open window.

-orClick Cancel to exit the window without saving.

Enabling individual SNMP traps

An SNMP trap is a notification sent by the appliance to a management station indicating that an event has occurred in the appliance that may require further attention. You can specify what SNMP traps are sent to the management stations by simply clicking the appropriate checkboxes in the list. When you select the Traps category for the first time, the AMP will retrieve and display a list of SNMP traps from the appliance. You may select Enable All or Disable All to easily select or deselect the entire list.

Figure 4.6: Traps Dialog Box

56 AVWorks Installer/User Guide

Viewing server connections

When you select the Devices category for the first time, the AMP will retrieve the servers that exist in the AVWorks database as well as information on how the servers are connected to the selected appliance.

The Connection column displays the current server connection. This can be to either an AVRIQ adaptor or a cascade switch. If connected to an AVRIQ adaptor, the AVRIQ’s EID will display in the Connection column. If connected to a cascade switch, the switch and all of its channels will be displayed. If no unit is currently connected to the path, then this field will display as None. If you click either an AVRIQ or switch in the Connection column, the Viewer will launch.

Figure 4.7: Devices Dialog Box

Resynchronizing the server listing

You may choose to periodically resynchronize the database on your AVWorks client with the database stored in the appliance. Do this if the local analog workstation has changed server names or if AVRIQ adaptors have been added or moved.

NOTE: This procedure only resynchronizes your own AVWorks client. If you have multiple AV Works clients, save your resynchronized local database and load it into the other AVWorks client to ensure consistency.

To resynchronize the server listing:

1. Click the Resync button in the Server category of the AMP. The Resync Wizard launches. Click Next.

2. A warning message displays indicating that the database will be updated

Chapter 4: Managing Your Appliance 57

to match the current conﬁ guration in the appliance. Your current local database names will be overridden with the appliance names. Click Next.

3. A polling appliance message box appears with a progress bar indicating that the appliance information is being retrieved.

4. If no changes were detected in the appliance, a completion dialog box appears with this information.

-orIf server changes were detected, then the Detected Changes dialog box

will be displayed. Click Next to update the database.

a. If a cascade switch was detected, the Enter Cascade Switch Infor-

mation dialog box appears. Select the type of switch connected to the appliance from the pulldown menu. If the type you are looking for is not available, you can add it via the Add button. For more information, see Conﬁ guring cascade switch connections in this chapter. Click Next.

5. The completion dialog box appears. Click Finish to exit.

Configuring cascade switches connections

The Cascade Switches category lets you view the cascade switches in your system and the AVRIQ adaptor EID numbers as well as the type of switch and the port to which it is connected.

To conﬁ gure a cascade switch connection:

1. Click the Cascade Switches category in the left column in the AMP.

2. Click the pulldown list next to the switch and select the switch type to assign.

-orIf the switch type isn’t in the pulldown list, add a switch to the Existing Cascade Switches list by clicking the Add button.

a. The Add Cascade Switch dialog box appears. Type the name of the

switch and select the switch type from the list.

b. Click OK to add the switch. The switch should now be in the Existing

Switches list and in the Switch pulldown list.

3. Repeat step 2 for each switch that you wish to conﬁ gure.

4. When ﬁ nished, click OK to save the new settings.

-orClick Cancel to exit without saving.

58 AVWorks Installer/User Guide

Figure 4.8: Configure Cascade Switches Dialog Box

Upgrading Firmware

You can upgrade the firmware for either the appliance or the AVRIQ adaptors. The AVRIQ adaptors can be upgraded individually or simultaneously. When an upgrade is initiated, you will see a message indicating the current status. As long as an upgrade is in progress, you cannot initiate another.

Viewing appliance Version information

When you select the Versions category for the first time, the AMP will retrieve the firmware versions from the appliance. The Hardware sub- category displays the version information for the unit itself. The AVRIQs sub- category allows you to view and upgrade all of the AVRIQ adaptors in the system.

Chapter 4: Managing Your Appliance 59

Figure 4.9: Firmware Version Dialog Box

To upgrade appliance ﬁ rmware:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Upgrade AutoView 1000R/2000R Firmware button. The Firmware Upgrade dialog box appears. Type in the TFTP (Trivial File Transfer Protocol) server IP address where the ﬁ rmware is located as well as the ﬁ rmware ﬁ lename and directory location.

Figure 4.10: Upgrade Firmware Dialog Box

3. Click the Upgrade button. The Upgrade button dims and a progress message appears.

4. When the upgrade is complete, a message appears, prompting you to conﬁ rm a reboot. The new ﬁ rmware will not be used until the switch reboots. Click Yes to reboot the appliance. The Upgrade Firmware dialog box will display a progress message including a message that the reboot is complete.

-orClick No to reboot at a later time. You must reboot to use the new ﬁ rmware.

60 AVWorks Installer/User Guide

5. Click Close to exit the Upgrade Firmware window.

CAUTION: Do not turn off the AutoView 1000R/2000R while it is rebooting.

To simultaneously upgrade multiple AVRIQ adaptors:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Upgrade AVRIQ Firmware button. The Upgrade AV RIQ Firmware dialog box appears.

3. Click the checkboxes in front of each type of AV RIQ adaptor to upgrade.

4. Click Upgrade. The Upgrade button dims. The Status column will display either In Progress or Succeeded, depending on the status of each AV RI Q upgrade. A Firmware upgrade currently in progress message displays until all of the selected AVRIQ adaptor types are upgraded.

5. When complete, a message appears prompting you to conﬁ rm the upgrade completion. Once conﬁ rmed, the Upgrade button is again enabled.

6. Click Close to exit the Upgrade Firmware window.

To upgrade AVRIQ ﬁ rmware individually:

1. Click the Settings tab in the AMP.

2. Click the AVRIQ sub- category under Versions in the left column in the AMP.

3. Select the EID pulldown menu and choose the AV RIQ adaptor for which you would like to view ﬁ rmware information. The IDs displayed in the pulldown are a combination of the EID and either the server name or switch name, depending on what is attached to the AVRIQ adaptor. If the AV RIQ is not attached to anything, the pulldown will display None. Once selected, the ﬁ rmware information appears in the Information box.

4. Compare it to the Firmware Available box to see the ﬁ rmware upgrade available to the AV RIQ adaptor. If the AV RIQ adaptor requires upgrading, click the Load Firmware button.

5. The ﬁ rmware upgrade begins. During the upgrade, a progress message is displayed below the Firmware Available box and the Load Firmware button will dim. When the upgrade is ﬁ nished, a message appears indicating that the upgrade was successful.

6. Repeat steps 2-5 for each AV RIQ to upgrade.

7. W hen ﬁ nished, click OK.

Chapter 4: Managing Your Appliance 61

Managing User Sessions

You may view and disconnect the current active user connections as well as unlock user accounts by using the Status tab in the AMP. You can view the length of time users have been connected, the server name or AVRIQ to which they are connected and their system address.

Figure 4.11: User Status Dialog Box

To disconnect a user session:

1. Click the Status tab in the AMP. The User Status dialog box appears.

2. Select one or more users to disconnect. Press the Shift key to select multiple users.

3. Click the Disconnect Session button. A message appears prompting you to conﬁ rm the disconnect command.

4. Click Ye s to disconnect the user.

-orClick No to exit without completing the disconnect command.

Rebooting Your Appliance

You can reboot the AutoView 1000R/2000R through the Tools tab in the AMP. When clicked, Reboot will broadcast a disconnect message to any active users, then log out the current user and immediately reboot the appliance.

To reboot your appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Reboot button. A message prompting you to conﬁ rm this reboot appears. Click Yes to conﬁ rm the request. The appliance will now reboot.

62 AVWorks Installer/User Guide

Managing Appliance Configuration Databases

An on-board database contains all of the settings for an appliance. This includes network settings, AVRIQ configurations, SNMP settings and attached servers. You may save this configuration information to a client-based file and, should you ever need to replace your AutoView 1000R/2000R, restore the configuration file to the new appliance and avoid manually configuring it.

NOTE: User account information is stored in the user database, not in the conﬁ guration ﬁ le. For more information, see Managing User Databases in this chapter.

To read and save a conﬁ guration to a ﬁ le from an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Save Appliance Conﬁ guration button. The Save Appliance Conﬁ guration dialog box appears.

3. Click Browse and navigate to a location to save the Conﬁ guration ﬁ le. The location appears in the Save To ﬁ eld.

4. Click Save. The conﬁ guration ﬁ le is read from the appliance and saved to the desired location. A progress window displays.

5. When complete, a message appears prompting you to conﬁ rm the read completion. Click OK to return to the main window.

To restore a conﬁ guration ﬁ le to an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Restore Appliance Conﬁ guration button. The Restore Appliance Conﬁ guration File dialog box appears.

3. Click Browse and navigate to the location where you stored the saved conﬁ guration ﬁ le. The ﬁ le name and location appears in the File name ﬁ eld.

4. Click Restore. The conﬁ guration ﬁ le is written to the appliance. A progress window displays.

5. When complete, a message appears prompting you to conﬁ rm the write completion. Click OK to return to the main window.

Managing User Databases

An on-board user database contains all the user accounts and access rights assigned in an appliance. You can save this database to a client-based file and use it to configure users on other appliances by restoring the user account file to the new appliance.

Chapter 4: Managing Your Appliance 63

NOTE: The user account ﬁ le is encrypted and you will be prompted to create a password when you save the ﬁ le. You will need to enter this password when you write the ﬁ le to a new unit.

To save a user database from an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Save Appliance User Database button. The Save Appliance User Database dialog box appears.

3. Click Browse and navigate to a location to save the user database ﬁ le. The location appears in the Save To ﬁ eld.

4. Click Save. The user database ﬁ le is read from the appliance and saved to a location. A progress window displays.

5. When complete, a message appears prompting you to conﬁ rm the read completion. Once conﬁ rmed, the Save Appliance User Database dialog box will close and you are returned to the Tools window.

To restore a user database ﬁ le to an appliance:

1. Click the Tools tab in the AMP. The Tools dialog box appears.

2. Click the Restore Appliance User Database button. The Restore Appliance User Database dialog box appears.

3. Click Browse and navigate to the location where you stored the saved user database ﬁ le. The ﬁ le name and location appears in the File name ﬁ eld.

4. Click Restore. The user database ﬁ le is written to the appliance. A progress window displays.

5. When complete, a message appears prompting you to conﬁ rm the write completion. Once conﬁ rmed, the Restore Appliance User Database dialog box will close and you are returned to the Tools window.

Changing Appliance Properties

You can alter individual appliance properties whether you are logged into the switch or not. The Properties dialog box contains several tabs: General, Network and Information. The General tab allows you not only to change the name and display icon for an appliance but also to assign the switch to a site, location or department. The Network tab allows you to establish an IP address for that switch. The Information tab allows you to enter information about the appliance including a description, contact information and any comments you would like to add.

To change appliance properties:

1. Select an individual appliance in the Unit Selector list.

2. Select View - Properties from the AV Works Explorer menu bar.

64 AVWorks Installer/User Guide

-orClick the Properties button.

-orRight-click on the switch and select Properties from the pop-up list. The Properties dialog box appears.

Figure 4.12: Appliance General Properties

3. Type in the new name of the appliance, if desired. A warning will display if you enter a duplicate name.

4. Skip the Type ﬁ eld. This is read-only for appliances.

5. Select the icon to display for the unit.

6. (Optional) Select the site, department and location to which you would like the appliance assigned. If a selection is not in the pulldown, type the name of the new assignment in the text ﬁ eld. Once entered, the option becomes available in the pulldown for future assignment.

7. Click the Network tab and type in the address of the appliance. This ﬁ eld can contain an IP dot notation or a domain name. Duplicate addresses are not allowed and the ﬁ eld cannot be left blank. You can enter up to 128 characters.

8. (Optional) Click the Information tab and type in the description of the unit. You are free to enter any information into these ﬁ elds.

9. When ﬁ nished, click OK to save the new settings.

-orClick Cancel to exit without saving.

Chapter 4: Managing Your Appliance 65

Changing DirectDraw® support

AVWorks supports DirectDraw, a standard that allows direct manipulation of video display memory, hardware blitting, hardware overlays and page flipping without the intervention of the Graphical Device Interface ( GDI). This can result in smoother animation and improvement in the performance of displayintensive software.

However, if your machine has a software cursor or pointer shadow enabled, or if your video driver does not support DirectDraw, you may experience a flicker in your mouse cursor when over the title bar of the Viewer.

You can either disable the software cursor or pointer shadow, load a new driver for your video card or disable DirectDraw.

Figure 4.13: Options Dialog Box - DirectDraw

To disable DirectDraw:

1. Select Tools- Options. The Options dialog box appears.

2. Deselect the DirectDraw checkbox.

3. Click OK.

66 AVWorks Installer/User Guide

Adding and Deleting Product Licenses

AVWorks is designed to work with a variety of appliances. To support this, AVWorks allows you to add new product licenses as they become available. AVWorks ships with the AutoView 1000R/2000R product license already enabled. However, you may wish to add additional product licenses as your system grows.

Product licenses are made up of a Product Code and a Product Key. The Product Code and Product Key are provided by Avocent. The Discover Wizard and the New Appliance Wizard only support the discovery and installation of enabled products. New product licenses can be added and existing licenses can be deleted from this dialog as well.

To view licenses:

Select Tools - License Manager. The License Manager dialog box appears.

To add a license:

1. Select Tools - License Manager. The License Manager dialog box appears.

2. Click the Add button. The Add License dialog box appears.

3. Enter the Product Code and Key that you received from Avoc ent.

4. Click OK to save the new product license.

-orClick Cancel to exit without saving changes.

To delete a license:

1. Select Tools - License Manager. The License Manager dialog box appears.

2. Select a product from the Licensed Product list.

3. Click the Delete button. A warning message appears to prompt you to conﬁ rm the deletion. Click OK to delete the product license.

-orClick Cancel to exit the delete operation without deleting the product license.

Appendices

Contents

Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . . 69

Appendix B: Keyboard and Mouse Shortcuts . . . . . . . . 70

Appendix C: Sun Advanced Key Emulation . . . . . . . . . 72

Appendix D: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix E: Troubleshooting . . . . . . . . . . . . . . . . . . . . . 74

Appendix F: Technical Support . . . . . . . . . . . . . . . . . . . 75

Appendices 69

Appendices

Appendix A: Updating AVWorks

For optimal performance, ensure that you have the latest version of AVWorks available from the Avocent web site.

To update AVWorks:

1. Download the update ﬁ le from http://www.avocent.com/support.

2. Double-click on the installer. The installer will check to see if a previous version of AV Works resides on your system.

3. If no previous version has been detected and a dialog box appears to conﬁ rm the upgrade, click Continue.

-orIf a previous version is detected and a dialog box appears alerting you to another version of the product, click Overwrite to conﬁ rm the upgrade.

-orClick Cancel to exit without upgrading the software.

4. Installation begins. The Program Files, Shortcuts, Environment Variables, and the Registry Entries (on Windows 32 systems), will be installed or will be overwritten with the new ﬁ les and settings of the current version.

NOTE: In order for the upgrade detection process to work, you must ﬁ rst either reboot or log out. Environment Variables set by the installer are not permanent on Windows 32 platforms or Linux until you have logged out or rebooted the system.

70 AVWorks Installer/User Guide

Appendix B: Keyboard and Mouse Shortcuts

Divider Pane Keyboard and Mouse Shortcuts

Operation Description

F6 Navigates between the split-screens and gives focus to the last

F8 Gives focus to the divider.

Left or Up Arrow Moves the divider left if the divider has the focus.

Right or Down Arrow Moves the divider right if the divider has the focus.

Home Gives the right pane of the split-screen all of the area (left pane

End Gives the left pane of the split-screen all of the area (right pane

Click + Mouse Drag Moves the divider left or right.

Tree View Control Keyboard and Mouse Shortcuts

Operation Description

Mouse Single-Click Deselects the existing selection and selects the node the mouse

Mouse Double-Click Toggles the expand/collapse state of an expandable node (a node that

Up Arrow Deselects the existing selection and selects the next node above the

Down Arrow Deselects the existing selection and selects the next node below the

Spacebar Alternately selects/deselects the node that currently has the focus.

Enter Alternately collapses/expands the node that has focus. Only applies to

Home Deselects the existing selection and selects the root node.

End Deselects the existing selection and selects the last node displayed

element that had focus.

disappears) if the divider has the focus.

pointer is over.

has children). Does nothing on a leaf node (a node with no children).

current focus point.

nodes that have children. Does nothing if a node has no children.

in the tree.

Keyboard and Mouse Operations for the Unit List

Operation Description

Enter or Return Launches the default action for the selected unit.

Up Arrow Deselects current selection and moves selection up one row.

Down Arrow Deselects current selection and moves selection down one row.

Page Up Deselects current selection and scrolls up one page, then selects

the ﬁ rst item on the page.

Appendices 71

Operation Description

Page Down Deselects current selection and scrolls down one page, then selects

the last item on the page.

Delete Performs the Delete function. Works the same as the Edit>Delete

menu function.

Ctrl + Home Moves the focus and the selection to the ﬁ rst row in the table.

Ctrl + End Moves the focus and the selection to the last row in the table.

Shift + Up Arrow Extends selection up one row.

Shift + Down Arrow Extends selection down one row.

Shift + Page Up Extends selection up one page.

Shift + Page Down Extends selection down one page.

Shift + Mouse Click Deselects any existing selection and selects the range of rows

between the current focus point and the row the mouse pointer is over when the mouse is clicked.

Ctrl + Mouse Click Toggles the selection state of the row the mouse pointer is over

without affecting the selection state of any other row.

Mouse Double-Click Launches the default action for the selected unit.

72 AVWorks Installer/User Guide

Appendix C: Sun Advanced Key Emulation

The following keys on a normal Type 5 Sun keyboard are emulated by key press sequences listed below on a PS/2 keyboard.

Sun Key Emulation

PS/2 Key Combination Sun Key (US)

Application

Scroll LED on + keypad * Compose

Scroll LED on + F11 Power

Scroll LED on + F7 Open

Scroll LED on + Num Lock Help

Scroll LED on + F3 Props

Scroll LED on + F5 Front

Scroll LED on + F1 Stop

Scroll LED on + F2 Again

Scroll LED on + F4 Undo

Scroll LED on + F10 Cut

Scroll LED on + F6 Copy

Scroll LED on + F8 Paste

Scroll LED on + F9 Find

Scroll LED on + keypad / Mute

Scroll LED on + keypad + Vol.+

Scroll LED on + keypad - Vol.-

Scroll LED on + F12 Command (left)

Win (GUI) left

Win (GUI) right

(1)

Compose

Command (left)

Command (right)

(2)

(1) Windows 95 104-key keyboard

(2) The Command key is the Sun Meta (diamond) key.

To utilize these keys, press Scroll Lock. The Scroll Lock LED illuminates. Use the indicated key as you would use the advanced keys on a Sun keyboard.

For example: For Stop + A, press Scroll Lock, then F1 + A.

These key combinations will work with the USB AVRIQ (if your Sun system comes with a USB port) as well as the Sun AVRIQ. With the exception of the Scroll Lock + F12, these key combinations are not recognized by Microsoft Windows. The Scroll Lock + F12 combination performs a Windows key press.

Appendices 73

Appendix D: TCP Ports

The Video Session Viewer communicates with the AutoView 1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management Panel ( AMP) communicates with the AutoView 1000R/2000R over TCP port

3211. All data on ports 2068 and 3211 is encrypted using the Secure Socket

Layer ( SSL) protocol.

The AutoView 1000R/2000R retains the database of user accounts and permissions. The Video Session Viewer performs user authentication over encrypted port 2068. The AMP performs user authentication over encrypted port 3211.

AVWorks

TCP/IP

Ports 8192, 3211

AutoView 1000R

and 2068

Figure D.1: TCP Port Communication

Digital User

74 AVWorks Installer/User Guide

Appendix E: Troubleshooting

Adjusting the video quality

Manual Video Adjust Dialog Box Options

AIB C D E F G H

J K

Figure E.1: Manual Video Adjust Dialog Box

A. Image Capture Width I. Automatic Video Adjustment

B. Image Capture Height J. Refresh Image

C. Image Capture Horizontal Position K. Adjustment bar

D. Image Capture Vertical Position L. Video Test Pattern

E. Contrast M. Help button

F. Brightness N. Performance Monitor

G. Noise Threshold O. Close box

H. Priority Threshold

To manually adjust the video quality of the Video Viewer window:

1. S elect Tools - Manual Video Adjust. The Manual Video Adjust dialog box appears.

2. Click the icon for a feature to adjust.

3. Move the slider bar and then ﬁ ne tune the setting by clicking the Min (-) or Max (+) buttons to adjust the parameter for each icon pressed. The adjustments will display immediately in the Video Viewer window.

4. When ﬁ nished, click Close to exit the Manual Video Adjust dialog box.

Appendices 75

Appendix F: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:

1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge base or use the on-line service request.

3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at http://www.avocent.com/support and click on Getting Support for current phone support hours.

76 AVWorks Installer/User Guide

Index

Contents

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Index 79

Index

access level rights 50 adjust 20, 21, 22, 74 Admin 49, 50 align 21, 25 allowable managers 54 all devices 19 AMP 11, 13, 14, 18, 49, 50, 51, 52, 53, 54, 55, 56,

57, 58, 59, 60, 61, 62, 63, 73

appliance 3, 11, 12, 13, 14, 15, 16, 17, 18, 24, 33,

40, 41, 42, 45, 49, 50, 52, 53, 54, 55, 56, 57, 58, 59, 61, 62, 63, 64

Appliance Management Panel 3, 11, 17, 44, 45, 49,

73 assign to 40, 41 attributes 36 authentication 3, 73 automatic video adjust 13, 23, 74 AutoView 3, 13, 14, 15, 45, 59, 60, 61, 62, 66 auto scale 13, 22 Avocent 11, 23, 54, 66, 69, 74, 75, 85, 86 AV RIQ 13, 14, 16, 53, 56, 57, 58, 60, 61, 62 AV Works 1, 3, 5, 7, 8, 11, 12, 13, 14, 15, 16, 17,

18, 19, 20, 28, 33, 36, 38, 39, 40, 41, 43, 44,

45, 46, 49, 56, 63, 65, 66, 69

credentials 17, 27 cursor 20, 21, 23, 24, 65 custom ﬁ eld names 34, 36, 38, 39

database 12, 13, 14, 16, 17, 19, 20, 23, 28, 36, 39,

41, 44, 45, 46, 50, 56, 57, 62, 63, 73 delete 28, 29, 31, 41, 42, 50, 52, 66 department 39, 41 devices 3 device properties 33 DirectDraw 65 disconnect 61 discover 14, 16 drag and drop 41 duplicate name 34, 64

EID 53, 56, 57, 60 enable lock-outs 52 encrypted 63, 73 environment variables 69 explorer 11, 12, 13, 14, 15, 16, 18, 19, 33, 38, 39,

40, 43, 45, 46, 49, 63 export 44, 45

break 50 brightness 74 browse 36, 43, 46, 62, 63 browser 3, 33, 34, 36, 43, 44

cache 17 cascade switches 3, 14, 16, 57 category 14, 31, 41, 50, 51, 52, 53, 54, 55, 56, 57,

58, 60 client 56 conﬁ guration 3, 7, 13, 15, 42, 57, 62 connections 33, 35 connect video 11, 13, 19, 20 contrast 74 create/edit macros 30

ﬁ rmware 58, 59, 60 FLASH 50 folders 3, 11, 25, 36, 38, 39, 40, 41, 43 full screen mode 21

GDI 65 general 33, 34, 39, 40, 63, 64 green circle 26, 53 groups 3, 12, 31, 36 group selector 11, 12, 19, 40, 41, 42, 43

hardware 58

80 AVWorks Installer/User Guide

icon 11, 14, 17, 33, 34, 41, 53, 63, 64, 74 image capture 74 information 33, 35, 53, 57, 60, 63, 64 IP address 13, 14, 15, 16, 17, 50, 54, 55, 59, 63

keystrokes 28, 29, 31

legacy switch 14, 35 Linux 7, 8, 11, 69 load 44, 45, 46, 56, 65, 85 local user 20 locations 13, 39 locking 52

macros 3, 28, 29, 31, 32, 33 manual scale 22, 23 mouse scaling 23, 24 mouse settings 23 mouse tab 24, 25

network 3, 15, 16, 33, 34, 35, 50, 53, 63, 64 network tab 33, 34, 63, 64 new folder 40

options 24, 25, 26, 27, 28, 29, 36, 38, 39, 43, 65, 74 OSCAR 13, 14, 41

parameters 3, 49, 50, 53 password 3, 17, 18, 49, 51, 52, 63 pause 20, 27 performance monitor 74 port 13, 50, 53, 54, 57, 73 port 161 54 preempt 3, 20 product code 66

product key 66 product licenses 66 properties 33, 34, 35, 36, 39, 40, 63, 64 PS/2 connection 20, 24, 25

quality 13, 22, 23, 74, 85

read 50, 62, 63, 64 reboot 59, 61, 69 red circle 26 refresh image 22, 74 refresh video 21 registry entries 69 rename 31, 41, 42 resolution 13, 22 restore 62, 63 resync 13, 14, 17, 56 resynchronize 13, 23, 56 root node 12

save 13, 32, 36, 39, 41, 42, 43, 44, 45, 52, 55, 56,

57, 62, 63, 64, 66 scanning 27 scan mode 26 scan time 26 search 3, 12, 14, 15, 16, 20, 36, 75 session options 24, 25, 28, 29 shortcuts 69, 70 sites 3, 11, 12, 25, 37, 39, 41, 43 SNMP 3, 50, 53, 54, 55, 62 SSL 73 status 17, 25, 50, 53, 58, 60 status bar 12 switch 3 symbol 26

task button 11, 13, 14, 15, 18, 19, 20, 26, 33, 36,

39, 40, 49 TCP Ports 72

Index 81

TFTP 59 threshold 74 thumbnail view 25, 26, 27 time between servers 26 toolbar 21, 22, 25 traps 3, 53, 55 troubleshooting 23, 74

UDP 54 unit selector 11, 12, 15, 16, 17, 18, 19, 33, 36, 37,

38, 40, 41, 42, 43, 49, 63 unlock 52, 53, 61 upgrade 50, 53, 58, 59, 60, 69 URL 33, 34, 36, 43, 45 user 7, 13, 50, 51, 52, 54, 61, 62, 63, 85 username 3, 17, 49, 51 user accounts 13, 50, 52, 61, 62, 73 user databases 3

version 58, 59 viewer 11, 13, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28,

29, 30, 31, 32, 33, 56, 65, 73, 74 view interactive session 27 view selector 11, 12

wizard 3, 13, 14, 15, 16, 17, 56, 66

yellow circle 53

82 AVWorks Installer/User Guide

Index 83

84 AVWorks Installer/User Guide

LIMITED WARRANTY

Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase.

Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisﬁ ed with the performance of this product, you may return it to the point of purchase for a refund of the purchase price (excluding shipping charges). This guarantee does not apply to special order products, and may not be available through all resellers. During the warranty period, purchaser must promptly call Avocent for a RETURN MATERIALS AUTHORIZATION (RMA) number. Make sure that the RMA number appears on the packing slip, proof of purchase, AND ON THE OUTSIDE OF EACH SHIPPING CARTON. Unauthorized returns or collect shipments will be refused.

Ship prepaid to: Avocent Corporation 4991 Corporate Drive Huntsville, AL 35805 U.S.A. Telephone: (256) 430-4000

The above limited warranty is voided by occurrence of any of the following events, upon which the product is provided as is, with all faults, and with all disclaimers of warranty identiﬁ ed below:

1. If non- Avocent approved cabling is attached to the unit. Poorly constructed and miswired cabling can diminish video quality and damage equipment. Avocent manufactured cabling is built to high quality standards utilizing overall braided shield to comply with FCC emission standards, and each cable is individually tested under load.

2. If defect or malfunction was caused by abuse, mishandling, unauthorized repair, or use other than intended.

3. If unauthorized modiﬁ cations were made to product.

4. If unreported damages occurred in any shipment of the product.

5. If damages were due to or caused by equipment or software not provided by Avo cent.

6. If the unit is used with non-grounded or incorrectly polarized AC power.

7. If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet provided to you or with the product.

8. If the product is damaged due to power surges, water exposure or act of God including lightning.

EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, AV OCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS, IMPLIED, OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION, TITLE, NON-INFRINGEMENT, CONDITION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR OR INTENDED PURPOSE.

EXCEPT AS EXPR ESSLY PROVIDE D ABOVE AND TO THE MAXIM UM EXTENT ALLOWED BY LAW, AV OC E NT CORPORAT ION SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF INFORMATION, FINANCIAL LOS S, PER SONAL INJU RY, LOSS O F PRIVACY OR NE GLIGENC E) WHICH MAY BE CAUSED BY OR RELATED TO, DIRECTLY OR IN DIRECTLY, THE USE OF A PRODUCT OR SERVICE, THE INABILITY TO USE A PRODUCT OR SERVICE, INADEQUACY OF A PRODUCT OR SERVICE FOR ANY PURPOSE OR US E THEREOF OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT CORPORATION OR AN AUTHORIZED AV OCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

For Technical Support:

Email: support@avocent.com

www.avocent.com

Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031

Avocent Asia Paciﬁ c Singapore Branch Ofﬁ ce 100 Tras Street, #15-01 Amara Corporate Tower Singapore 079027 Tel: +656 227 3773 Fax: +656 223 9155

Avocent Canada 50 Mural Street, Unit 5 Richmond Hill, Ontario L4B 1E4 Canada Tel: +1 877 992 9239 Fax: +1 877 524 2985

Avocent International Ltd. Avocent House, Shannon Free Zone Shannon, County Clare, Ireland Tel: +353 61 715 292 Fax: +353 61 471 871

Avocent Germany Gottlieb-Daimler-Straße 2-4 D-33803 Steinhagen Germany Tel: +49 5204 9134 0 Fax: +49 5204 9134 99

590-257-001B

Avocent AV Works User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual