Avid Sibelius 8 User Manual
Sibelius® Licence Server Guide
Legal Notices
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Guide Part Number 9329-65595-00 REV A 7/15
Contents
Chapter 1. Introduction .........................................................1
Chapter 2. Installation ..........................................................3
Sibelius Server Licences ...................................................1
System Requirements and Compatibility Information ...............................2
Documentation Conventions.................................................2
Installing Sibelius Licence Server on Mac OS X...................................3
Installing Sibelius Licence Server on Windows ...................................4
Upgrading on Mac OS X....................................................4
Upgrading on Windows ....................................................5
Running Multiple Licence Servers .............................................6
Installing Sibelius on Client Computers .........................................6
Upgrading the Client Machines ...............................................8
Chapter 3. Configuration ........................................................9
Configuring the Licence Server ...............................................9
Sibelius Licence Server Control Panel.........................................10
Activating the Licence Server ...............................................11
Adding a Licence to the Licence Server........................................15
Testing the Licence Server .................................................18
Access Control .........................................................20
Setting Up Classroom Control...............................................22
Working with Clients......................................................27
Reading Logs ..........................................................29
Maintaining the Licence Server ..............................................31
Troubleshooting.........................................................33
Contents iii
Appendix A. Starting or Stopping the Licence Server ............................... 35
Starting the Licence Server on Windows ...................................... 35
Stopping the Licence Server on Windows ...................................... 36
Starting the Licence Server on Mac OS X...................................... 36
Stopping the Licence Server on Mac OS X ..................................... 36
Appendix B. Manually Locating Licence Server Logs ............................... 37
Logging on Windows ..................................................... 37
Logging on Mac OS X .................................................... 37
Appendix C. Licence Server Error Codes ......................................... 39
Appendix D. Useful Command Line Commands ................................... 41
Useful Windows commands................................................ 41
Useful Mac OS X Terminal commands ........................................ 41
Sibelius Licence Server Guideiv
Chapter 1: Introduction
Sibelius Server Licences
Two types of Sibelius site licence are available:
• Stand-alone site licences
• Network site licences
Sibelius Network site licences operate on a client-
server model. The client is the Sibelius program itself, which is installed on the local hard drive of
each of remote workstation on the network. The
server is the separate Licence Server program,
which is installed on a single designated server
machine networked with the remote clients.
The Licence Server authorizes the designated
number of licenced client copies to run on clients
connected to the network simultaneously. These
are known as floating licences, because they are
not tied to any particular computer on the network.
Any computer with the software installed can connect to the Licence Server, assuming the Licence
Server has seats available. It also lets you send
messages to users of the client copies, and close
copies down from the server machine.
When used with supported Avid products, the Licence Server lets you specify whether or not client
machines (such as students’ personal computers)
can temporarily move licences from the Licence
Server to their own machines so that they can run
the software even when not connected to the Licence Server. These are known as check out li-
cences, because the client (student) checks out the
licence from the Licence Server. This reduces the
number of floating licences available by one until
the client either checks it back in, or it expires, at
which point the licence is automatically returned to
the pool of floating licences so that it can be used
on a different computer.
The Licence Server itself does not have a graphical
user interface. It runs in the background, detecting
requests from client copies of Sibelius on the network. The server is configured and managed using
the Licence Server Control Panel, which you can
run either on the computer on which the Licence
Server is installed or from another workstation.
The Licence Server and Licence Server Control
Panel programs are supplied on the main Sibelius
DVD-ROM or as a separate download from your
myAvid account, but they must be installed separately from the Sibelius application itself.
Chapter 1: Introduction 1
System Requirements and Compatibility Information
Avid can only assure compatibility and provide
support for hardware and software it has tested and
approved.
For complete system requirements and a list of
qualified computers, operating systems, hard
drives, and third-party devices, visit:
www.avid.com/compatibility
The Sibelius Licence Server and the Licence
Server Control Panel has been tested on the following operating systems:
• Windows 7 64-bit
• Windows 8 64-bit
• Mac OS X 10.9.5
• Mac OS X 10.10.3
Sibelius requires a network using the TCP/IP protocol. (Your network may use other protocols in
addition to TCP/IP, but TCP/IP must be present in
order for the Licence Server to communicate with
the client copies.) If you use a firewall on your network, ensure that port 7312 is open both for
TCP/IP and UDP traffic.
Documentation Conventions
This documentation uses the following conventions to indicate menu choices, keyboard commands, and mouse commands:
:
Convention Action
File > Save Choose Save from the
File menu
Control+N Hold down the Control
key and press the N key
Control-click Hold down the Control
key and click the mouse
button
Right-click Click with the right
mouse button
The names of Commands, Options, and Settings
that appear on-screen are in a different font.
The following symbols are used to highlight
important information:
User Tips are helpful hints for getting the
most from Sibelius.
Important Notices include information that
could affect Sibelius.
Shortcuts show you useful keyboard or mouse
shortcuts.
Cross References point to related sections in
this guide and other Avid documentation.
Sibelius Licence Server Guide2
Chapter 2: Installation
Installing Sibelius Licence Server on Mac OS X
If you are upgrading your Licence Server from any
earlier version of Sibelius, see “Upgrading on Mac
OS X” on page 4.
Installing the Sibelius Licence
Server on the Server Computer
The Licence Server and the associated Control
Panel application should be installed to the
folder on your Mac’s system volume, and
cations
scripts are installed in the
/Library/StartupItems
folder so that the Licence Server starts automatically when your computer starts up. After installing the Sibelius Licence Server, you must restart
your computer.
It is strongly recommended that you use the default
installation locations so that all the files are installed to the correct locations. If you want to install the Licence Server to another location on your
computer, you will have to manually edit the
scripts in
tions/Sibelius Licence Server
/Library/StartupItems and /Applica-
after installation.
This is not something that inexperienced network
administrators should attempt!
Appli-
4 Locate and double-click Install Sibelius Licence
.
Server
5 Follow the on-screen instructions to continue
installation.
6 During the installation process you are given
the option of specifying a different location for
the installation from the default. However, it is
strongly recommended that you use the default
installation locations so that all the files are installed to the correct locations.
7 Once the installation is complete, click Restart.
Uninstalling the Sibelius
Licence Server
To uninstall the Licence Server:
1 Run the Terminal (/Applications/Utilities).
2 In the Finder, locate the Sibelius Licence Server
folder inside Applications folder.
3 Drag the uninstall.sh file onto the Terminal win-
dow.
4 /Applications/Sibelius\ Licence\ Server/
uninstall.sh
5 Press Return.
appears in the Terminal window.
To install the Sibelius Licence Server on Mac:
1 Make sure you are logged in as an Administra-
tor for the account where you want to install the
Sibelius Licence Server.
2 Download the Sibelius Licence Server Installer
from your online myAvid account or insert the
DVD installer into your computer disc drive.
3 Open the disc image.
6 When prompted, provide your administrator
password.
7 The Terminal posts a few messages as the Li-
cence Server is uninstalled.
8 Once the Licence Server has been uninstalled,
registration data is also removed. If you subsequently reinstall the Licence Server on the same
computer, you will have to re-register and reconfigure it.
Chapter 2: Installation 3
Installing Sibelius Licence Server on Windows
If you are upgrading your Licence Server from any
earlier version of Sibelius, see “Upgrading on
Windows” on page 5.
Installing the Sibelius Licence
Server on the Server Computer
To install the Sibelius Licence Server on Windows:
1 Make sure you are logged in as an Administra-
tor for the account where you want to install the
Sibelius Licence Server.
2 Download the Sibelius Licence Server Installer
from your online myAvid account or insert the
DVD installer into your computer disc drive.
Depending on the specific firewall you are using,
you may not receive a notification at this point, in
which case you should now go to your firewall
control panel and open port 7312 for both TCP and
UDP traffic.
Uninstalling the Licence Server
To uninstall the Licence Server:
1 Choose Start > Control Panel, then double-click
Programs and Features.
2 In the list of installed programs, select Sibelius
Licence Server
3 Click Uninstall.
4 Follow the on-screen instructions to uninstall
the Sibelius Licence Server.
3 Locate and run LicenceServer Installer.exe.
4 Follow the on-screen instructions to continue
installation.
5 Bydefault,theLicenceServerisinstalledinthe
C:\Program Files\Avid\Sibelius Licence
folder
(or C:\Program Files (x86)\ on a 64-bit
Server
system).Youcanspecifyadifferentlocation,
though this is not recommended. If you do
specify an alternate location, ensure that the
Administratorgroup ofusershasfullreadand
writeaccess to the folder you havespecified.
6 When the Install Wizard is done, click Finish.
If you have a firewall active, you may see a window appear telling you that the Sibelius Licence
Server is trying to access the Internet: this is normal and happens when the Windows service is
started for the first time. Choose the option that this
program is safe to access the Internet.
Once the Licence Server has been uninstalled, the
registration data is also removed. If you subsequently reinstall the Licence Server on the same
computer, you will have to re-register and reconfigure it.
Upgrading on Mac OS X
To upgrade your network site licence from a previous version of Sibelius, you will need to upgrade
both the Licence Server and all the client machines.
To upgrade the Licence Server:
If you are upgrading from Sibelius 1, 2, 3, 4, or
5.0, do the following:
• Run the Terminal (
• Change to the
navigate to the folder that contains the Licence Server (
script called
cence_server)
/Applications/Utilities).
root user (sudo bash -login),
cd /usr/local/bin) and run the
stop_licence_server (./stop_li-
.
Sibelius Licence Server Guide4
• If you have set the old version of the Licence
Server to run on start-up (for example, by
specifying that it should run in
/etc/rc.local,
you should also disable this. You can disable
the line in question by adding a
# character at
the start of the line. If you followed the instructions supplied with the previous version,
the line probably looks like this:
/usr/local/bin/start_licence_server
so edit it so that it looks like this:
# /usr/local/bin/start_licence_server
• You should also delete the old Licence Server
executable and the three associated scripts.
Again, these will normally be found in
/usr/local/bin.
If you are upgrading from Sibelius 5.1, do the
following:
• Run the Terminal (
• Type
sudo /Applications/Sibelius\ Licence\
Server/uninstall.sh
• When prompted, provide your administrator
password.
• You will see a few messages output to the
Terminal window as the Licence Server is
shut down and deleted.
If you are upgrading from Sibelius 6, do the fol-
lowing:
• Run the Terminal (
• Type
sudo /Applications/Sibelius\ 6\ Licence\
Server/uninstall.sh
• When prompted, provide your administrator
password.
• You will see a few messages output to the
Terminal window as the Licence Server is
shut down and deleted.
/Applications/Utilities).
and press Return.
/Applications/Utilities).
and press Return.
If you are upgrading from Sibelius 7 or 7.5, do
the following:
• Run the Terminal (
• Type
sudo /Applications/Sibelius\ 7\ Licence\
Server/uninstall.sh
/Applications/Utilities).
and press Return.
• When prompted, provide your administrator
password.
• You will see a few messages output to the
Terminal window as the Licence Server is
shut down and deleted.
You can now install, register, configure, and run
the Sibelius Licence Server according to the instructions in “Installing Sibelius Licence Server on
Mac OS X” on page 3.
Upgrading on Windows
To upgrade your network site licence from a previous version of Sibelius, you will need to upgrade
both the Licence Server and all the client machines.
To upgrade the Licence Server:
1 Quit the Licence Server on the computer on
which it is installed (refer to the documentation
with your version of Sibelius Licence Server for
instructions).
2 If you have the Licence Server installed as a
Windows service, uninstall it as follows:
• For Sibelius 1, 2 and 3: go to the Licence
Server console and type
• For Sibelius 4: open a command window (by
clicking
turn
Start, typing cmd and hitting Re-
), navigate to the folder that contains the
Licence Server and type:
• LicenceServerV4 –v –uninstall
uninstall
Chapter 2: Installation 5
• For Sibelius 5.0: open a command window
(by clicking
Start, typing cmd and hitting
Return), navigate to the folder that contains
the Licence Server and type:
• LicenceServerV5 –v –uninstall
• For Sibelius 5.1 or later: uninstall
Licence Server
. This will stop and uninstall the ser-
tures
via Programs and Fea-
Sibelius
vice, and remove all the necessary files.
• For Sibelius 6: uninstall
Server
via Programs and Features. This
Sibelius 6 Licence
will stop and uninstall the service, and remove all the necessary files.
It is very important to uninstall the service in
the correct way to avoid leaving a service
that can’t be removed.
3 Delete the folder containing the old Licence
Server to avoid confusion with the later version.
Running Multiple Licence Servers
The Sibelius Licence Server can coexist with licence servers for previous versions of Sibelius between Sibelius 3 and Sibelius 7.5, and may be run
simultaneously and installed concurrently on the
same server.
If you need to do this, it is necessary that you
change the port number used by at least one of the
licence servers. It may be simplest to change the
port number used by the new Sibelius Licence
Server.
1 Temporarily stop your existing Licence Server,
consulting the documentation that was supplied
with that version of the Licence Server.
3 Change the port number used by the Sibelius Li-
cence Server, following the instructions in
“Changing the Port Used by the Licence
Server” on page 31.
4 Restart your existing Licence Server, consulting
the documentation that was supplied with that
version of the Licence Server.
When signing on a client copy for the first time to
a licence server with a different port number, the
syntax for the server IP address will be, for exam-
192.168.1.183:8989 (where 8989 is whatever
ple,
new port you have chosen).
If you want to continue running Sibelius 3 or 4,
but do not have the most up-to-date Licence
Server, visit www.sibelius.com/helpcenter/
upgrades.html#network to download the latest
version.
Installing Sibelius on Client Computers
Once you have installed and configured the Licence Server, you need to install the Sibelius client
application on each client machine you want to use
with the Licence Server. Refer to the separate Sibelius Installation Guide for complete installation
instructions.
It is essential that Sibelius or Sibelius First be
installed on the local hard disk of each client
machine.
work drive or a virtual disk.
It cannot be installed on a net-
2 Install the Sibelius Licence Server.
Sibelius Licence Server Guide6
Number of Seats Available on
the Network
You can install on all the client computers using
the same installer; as long as all your computers
are connected on the same network via TCP/IP and
can thus see the machine running the Licence
Server, they can share the same licence.
You can install Sibelius or Sibelius Student on as
many computers as you like, but the Licence
Server will only allow as many copies as are licenced to be run simultaneously; for example, you
could install Sibelius on 30 computers, but if you
only have a licence for 10 copies, only 10 copies
will be able to run simultaneously.
Note that, regardless of how many copies you have
bought, you will only receive one Sibelius Installer. Use this installer on each machine where
you want to install Sibelius. It is valid for the appropriate number of licences purchased.
Install Sibelius on each of your client machines
following the instructions in the separate Sibelius
Installation Guide.
On Windows only, you can install Sibelius on
each client machine using a special command
that will automatically set the Licence Server
address at installation time, rather than when
running the client for the first time. For more
information, visit avid.force.com/pkb/
articles/en_US/how_to/en396971
Running for Sibelius for the First
Time
When you run each client copy of Sibelius for the
first time, it will attempt to detect the Licence
Server on the local network automatically. Ensure
that the Licence Server is running and activated before you run a client copy of Sibelius for the first
time (see “Activating the Licence Server” on
page 11).
If Sibelius is able to find the Licence Server, it will
prompt you during start-up whether you want to
connect to that Licence Server: select the Licence
Server from the list in the dialog, and click
OK.
This step only needs to be done the first time you
run Sibelius: once you have chosen a Licence
Server, Sibelius will always look for that Licence
Server every time it starts, and it will not run if the
Licence Server cannot be found.
If Sibelius is not able to find the Licence Server, a
dialog will appear telling you that Sibelius is running in trial mode, with four buttons. Click
Licence Server
to manually specify the location of
Specify
the machine running the Licence Server. You
should supply this information as an IP address
(for example,
the server name (for example,
192.168.1.100) or you can specify
server). You can
also enter the port on which the Licence Server is
running (for example,
192.168.1.100:8989), al-
though there is no need to do this unless you have
explicitly changed it when setting up the Licence
Server – see “Configuring the Licence Server” on
page 9.
This information is stored on the client computer
and does not need to be entered again.
Sibelius contacts the server over the network in order to get permission to run. If the maximum number of licenced copies has not been exceeded, it
will start up and run normally. If the maximum
number of copies has been reached, a message will
inform you of this and Sibelius will quit.
As the networked copies of Sibelius run, they remain in contact with the server, which maintains a
list of copies running. Should a client machine
crash or become disconnected for some reason, the
Licence Server will remove that copy from the list.
If a copy of Sibelius cannot contact the Licence
Server, it will quit, allowing the user to save their
work first.
Chapter 2: Installation 7
Note About Subnet Masks
A subnet mask is used on a TCP/IP network to determine which IP addresses belong to the
individual network, or subnet. For example, a typical network uses IP addresses in the range
192.168.1.n (where n is an integer from 0–255); in
this example, the subnet mask would be
255.255.255.0, signifying that only the last digit of
the IP address of each client machine on the network may be variable. The final digit of the subnet
mask address varies according to the precise range
of the subnet: a value of 0 allows the full range of
0–255 to be used in the IP addresses of the client
machines.
In some cases, particularly where a network uses
dynamically-assigned IP addressing (via DHCP),
the subnet mask on the machine running the Sibelius Licence Server may not be correctly configured
to allow access by all client machines on the network.
The symptoms of this problem are as follows:
• Sibelius cannot find the Licence Server on the
network, but;
• It is possible to
the client machine and vice versa.
ping the server machine from
When you first run Sibelius, the splash screen
warns
NOT ACTIVATED as the program is loading
(because it has not yet been registered by the Licence Server over the network). This warning
changes to
given permission to run by the Licence Server.
Network User once the program is
If you experience the above problem, review the
subnet mask settings on both machines. If your
network uses a router to control access from one
subnet to another, the router will take precedence
over the subnet mask setting.
Upgrading the Client Machines
To upgrade each of the client machines, use the Sibelius installer and follow the instructions in the
separate Sibelius Installation Guide.
Sibelius Licence Server Guide8
Chapter 3: Configuration
Configuring the Licence Server
Terminology
Before we get into the details of how to configure
the Licence Server, some important terms are defined here:
Server
This is the Licence Server program itself, as
opposed to a service (see below).
Service
the background performing one or more specific
tasks. Many services are started automatically
when your computer runs, or when a specific user
logs in. The Licence Server is intended to be run as
a service, meaning that it will be started automatically when the computer is started.
Licence Server States
When the Sibelius Licence Server is running, it can
be in one of four different states, which are normally passed through in order, as follows:
Installed
state.
Running the Service
cally starts the service.
A process on your computer that runs in
Simply running the installer achieves this
The installer also automati-
You can stop and restart the Licence Server at any
time using the Licence Server Control Panel; when
you restart it, it will return to the same state as when
you stopped it.
Once the Sibelius Licence Server reaches the
fourth and final state (running the server), it is
ready to use.
Running the Licence Server
Control Panel
In order to see the status of the Licence Server and
make changes to its configuration, you use the Licence Server Control Panel. You can run the Control Panel either on the same machine that the Licence Server is installed, or on another
workstation.
To run the Licence Server Control Panel:
On Mac, navigate to the Applications/Sibelius
Licence Server
Licence Server Control Panel
On Windows, choose Start > Control Panel and
then double-click Sibelius Licence Server Con-
trol Panel
Panels, choose
Sibelius Licence Server Control Panel
and double-click the Sibelius
icon.
. If you do not see the icon in Control
Programs > Avid > Sibelius >
.
Activated
You have to provide the Licence Server
with its activation information (the System ID and
Activation ID) in order to move into the final state.
Running the Server
As soon as the Licence Server
is activated, it becomes fully operational, and can
authorize client copies of Sibelius.
Chapter 3: Configuration 9
Sibelius Licence Server Control Panel
There are six pages in the Control Panel. The options on each of these pages are discussed in detail in the
following pages.
Server Status
Shows the status of the server at a glance, and allows you to perform the essential configuration tasks: locating the server; starting and stopping the service (Windows only); starting and stopping the
server; and setting the teacher’s password for Sibelius’s Classroom Control feature.
Licences
Is where you register your Licence Server, allowing you to specify how many floating licences of
Sibelius (or Sibelius First) you can run simultaneously, and how many (if any) copies can be temporarily
checked out onto student computers disconnected from the network.
Server Options
Lets you set some more advanced properties of the server, including log verbosity (i.e. how
detailed the logs should be), how long the client time-out should be, and what port the server should run on.
You can also run some very useful diagnostics on the Licence Server from this page.
Access Control
Determines which computers can connect to the Licence Server, both for authorizing Sibelius clients and for determining which machines can be used to run the Control Panel to configure the
server.
Clients
Shows details of the clients that are currently connected to the server, and allows you to send mes-
sages to them, or close the clients down.
Log
Shows the Licence Server log file, useful for diagnostics.
Chapter 3: Configuration 10
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