Avaya NN43170-100 User Manual

Avaya 1165E IP Deskphone with SIP Software User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 01.02 Part Code: NN43170-100

Date: August 2010

Notices

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Warranty

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support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

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Downloading documents

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Contact Avaya Support

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http://www.avaya.com/support

Revision history

August 2010

Standard 01.01. This document is up-issued to support SIP software Release 3.2.

Revision history

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Available Avaya 1165E IP Deskphone

call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Idle display screen after dial pad input . . . . . . . . . . . . . . 33

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 35

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Available Avaya 1165E IP Deskphone call features . . . . . . . . 47

Contents

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 50

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using your Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . 54

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 57

Connecting the AC power adapter (optional) . . . . . . . . . . 58

To use gigabit Ethernet, you must connect to the LAN through

CAT-5e (or later) cables. . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 60

Contents

Selecting the headset tuning parameter . . . . . . . . . . . . . 60

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 61

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 62

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 62

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Entering text using the telephone dialpad . . . . . . . . . . . . 65

Enabling and disabling the # Ends Dialing feature . . . . . . 67

Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 69

Entering text using the USB keyboard . . . . . . . . . . . . . . . 70

Accessing the Avaya 1165E IP Deskphone . . . . . . . . . . . 72

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Password protection for domains . . . . . . . . . . . . . . . . . . . 75

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 77

Setting the duration of the login . . . . . . . . . . . . . . . . . . . . 80

Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 81

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Timed logoff while phone is idle . . . . . . . . . . . . . . . . . . . . 81

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Overwriting your personal Address Book . . . . . . . . . . . . . 85

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Logging off from the Avaya 1165E IP Deskphone . . . . . . . . . 86

Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 87

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Configuring the Avaya 1165E IP Deskphone . . . . . . . . . . . 91

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 91

Contents

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 92

Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . . . . 93

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 94

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 97

Adjusting the volume of the Handset, headset, and Handsfree

mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . 103

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . 111

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Avaya USB headset adapter with HID . . . . . . . . . . . . . . 114

Third–party USB headsets with HID . . . . . . . . . . . . . . . 118

Analog Terminator Adapter for analog (500/2500-type) tele-

phone or fax machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Configuring Bluetooth wireless technology headset . . . . . . . 125

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 137

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 139

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 150

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 151

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Creating a new Call Decline Reason . . . . . . . . . . . . . . . 154

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 156

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 162

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 164

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 165

Copying information to the Address Book . . . . . . . . . . . . . . 169

Searching for a contact in the Address Book . . . . . . . . . . . . 171

Using the Search feature in the Address Book . . . . . . . 172

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Managing calls in the Call Inbox while not on a call . . . . 180

Viewing the details of a call in the Call Inbox . . . . . . . . . 182

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 185

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 187

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 189

Accessing the calls in your Call Inbox during a call . . . . 189

Contents

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Managing calls in the Call Outbox while not on a call . . 192

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 193

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 194

Viewing the details of a call in the Call Outbox . . . . . . . 195

Accessing the calls in your Call Outbox during a call . . . 196

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 198

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 200

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 200

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 201

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 203

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 203

Viewing the content of an Instant Message . . . . . . . . . . . . . 205

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 205

Initiating a call from an Instant Message . . . . . . . . . . . . 206

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 207

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Initiating a call using the active c

all context-sensitive soft key menu . . . . . . . . . . . . . . . . 210

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 221

Ad hoc conferencing when connecting to the Call Server . . 222

Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Contents

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 231

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 234

Editing information of a friend . . . . . . . . . . . . . . . . . . . . 237

Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Remove a programmed feature key . . . . . . . . . . . . . . . . 255

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 257

Creating a feature key using the Copy key . . . . . . . . . . 262

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Setting the IP Deskphone to Do Not Disturb . . . . . . . . . . . . 268

Setting a Presence state . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Adding a new Presence state message . . . . . . . . . . . . . 271

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 272

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 275

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 277

PC Client softphone interworking with the

IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Automatic remote firmware updates . . . . . . . . . . . . . . . . . . . 280

Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Contents

Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 284

Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 285

Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 286

Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Per-account call notification options . . . . . . . . . . . . . . . . 292

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Remembering settings after logout . . . . . . . . . . . . . . . . 293

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 302

Contents

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 315

Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Enabling or disabling the USB Port . . . . . . . . . . . . . . . . 315

Customizable Banner for login . . . . . . . . . . . . . . . . . . . . . . . 317

Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 318

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 328

Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 330

Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

USB Flash memory device support . . . . . . . . . . . . . . . . . . . 342

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 355

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Contents

Welcome

The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offe rs a high resolution color display and new graphical user interface elements that enhan ce the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to provide productivity enhancing applications and to enr ich user experience with advanced multimedia interaction. (See Note 1).

Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display, and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Phone is idle. The audio experience is enhanced through engineered audio tuning, and supports wideband (se e Note 2) with a newly-stylized handset that has been softly contoured for additional comfort when using the handset.

Note 1: This feature requires an External Application Server. Note 1: Wideband has dependencies on Avaya Communication

Platform support, including Avaya Communication Server 1 000 and is minimum-release dependent.

Basic features

Your Avaya 1165E IP Deskphone supports the following features:

• up to sixteen line/feature keys with indicators using the Shift fe ature

• four soft keys to provide easy access to features and call control

• high resolution color display

• high-quality handsfree speakerphone

• wideband audio support for handset, headset, speaker, and handsfree microphone

• volume control keys for adjusting ringer, handsfree, handset, and headset volume

Welcome

• seven specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services

—Copy — Expand

• five call-handling keys: —Mute — Handsfree — Goodbye — Headset —Hold

• two Gigabit Ethernet ports—for LAN and PC connections

• integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology

• IEEE 802.3af PoE or local AC power options

• hearing aid compatibility

• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs

• USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used

• support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality

For more information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

IP Deskphone controls

Figure 1 shows the Avaya 1165E IP Deskphone.

Figure 1: Avaya 1165E IP Deskphone

Welcome

This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are Self-labeled Line/Programmable

feature keys with labels on the LCD. The

system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones. The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

(Navigation)

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1165E IP Deskphone.

The Handsfree LED indicator on the

Handsfree key lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 44.

Use Enter, at the center of the Navigation keys cluster, to select menu items or to confirm changes.

In most menus, you can use Enter instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold.

Press the Expand key to access the Instant Messaging Log.

Note: This feature requires an Extern al Application Server.

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The headset LED indicator on the Headset key lights to indicate that the headset is in use.

Press the Headset key twice to open the Bluetooth Setup menu.

If the Bluetooth wireless technology is not enabled on your IP Deskphone, this menu is not available.

Use the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

When your Avaya 1165E IP Deskphone firmware is being updated, the blue Feature

Status Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Welcome

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages, and to access an additional six lines or features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

Press the Directory key to access directory services.

Welcome

Press the Services key, and then use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment...

— Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type... — Call timer — On hook default path — Change FeatureKey label — Name Display Format

• Live Dial PadPassword Admin: — Station Control Password The Password Admin menu is not

available on all IP Deskphones. Consult your system administrator.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

— Press the Services key to exit from

any menu or menu item.

(Services)

(Navigation keys)

Welcome

Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items:

• Preferences

• Diagnostics

• Configuration

•Locks

If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active phone.

Note: This key does not function to send Instant Messages.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a shift key.

Press the Directory key to access the Address Book and the Friends list.

Note: You can access the Address Book while on a call and start a new call with a highlighted contact.

Welcome

IP Deskphone display

The Avaya 1165E IP Deskphone provides a 4.1 inch (diagon al measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors).

Your Avaya 1165E IP Deskphone provides three display areas:

• The upper display area provides labels for the eight line/ feature key labels.

• The middle display area contains information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Deskphone information.

• The lower display area provides labels for the four soft keys.

Figure 2: Avaya 1165E IP Deskphone display area

Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server automatically if a feature is programmed, and can also be edited and changed by the user. Context-sensitive

Welcome

means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels change depending on the active feature or the state of the call.

Self-labeled line/programmable feature keys are referred to as line/ feature keys and context-sensitive soft keys are referred to as soft keys throughout this document.

Figure 3 on page 25 shows an idle LCD screen.

Figure 3: Avaya 1165E IP Deskphone LCD screen

USB support

The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supports powered downstream 1.1-compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy.

There are two levels of power for the USB port.

• When you power the Avaya 1165E IP Deskphone through Ethernet POE, the Avaya 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port.

Welcome

• When you power the Avaya 1165E IP Deskphone through local AC power, the Avaya 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port.

Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power.

You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.

Available Avaya 1165E IP Deskphone call features

The Avaya 1165E IP Deskphone is designed to be supported by various call servers. The specific call server in which the Avaya 1165E IP Deskphone is connected to determines whether certain features are available to your Avaya 1165E IP Deskphone. Call features must be assigned to your Avaya 1165E IP Deskphone and must be supported by call server software.

Note 1: Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider.

Note 2: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Welcome

Context-sensitive soft keys

Your Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the st ate of th e IP Deskphon e an d th e menu you access.

Figure 4 on page 27 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

Table 1 on page 27 lists the context-sensitive soft keys that you can use

to access menu items.

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 7)

Item Function

Redial or NewCall

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7)

Item Function

Press the abc context-sensitive soft

abc or 123

key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Msgs

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access your Missed Call details.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7)

Item Function

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the More… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[CallFwd] [DND] [Retrve] [More…]

• If you press the More… contextsensitive soft key from the first menu list twice, you access the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[Redial] [abc] [Msgs] [More…]

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7)

Item Function

Press the CallFwd context-sensitive

CallFwd

soft key to forward all calls to a specified address.

DND Press the DND context-sensitive soft

key to block all calls.

Retrve Press the Retrve context-sensitive

soft key to retrieve parked calls (local and server calls only).

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

When you press the More… context-sensit ive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive

soft key to activate the screensaver (only if the screensaver feature is enabled).

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