Avaya NN43170-100 User Manual

Download

Page 1

Avaya 1165E IP Deskphone with SIP Software User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 01.02 Part Code: NN43170-100

Date: August 2010

Page 2

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED T O INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Page 3

Revision history

August 2010

Standard 01.01. This document is up-issued to support SIP software Release 3.2.

Revision history

Page 4

Revision history

Page 5

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Available Avaya 1165E IP Deskphone

call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Idle display screen after dial pad input . . . . . . . . . . . . . . 33

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 35

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Available Avaya 1165E IP Deskphone call features . . . . . . . . 47

Contents

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 50

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using your Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . 54

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 57

Connecting the AC power adapter (optional) . . . . . . . . . . 58

To use gigabit Ethernet, you must connect to the LAN through

CAT-5e (or later) cables. . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 60

Page 6

Contents

Selecting the headset tuning parameter . . . . . . . . . . . . . 60

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 61

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 62

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 62

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Entering text using the telephone dialpad . . . . . . . . . . . . 65

Enabling and disabling the # Ends Dialing feature . . . . . . 67

Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 69

Entering text using the USB keyboard . . . . . . . . . . . . . . . 70

Accessing the Avaya 1165E IP Deskphone . . . . . . . . . . . 72

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Password protection for domains . . . . . . . . . . . . . . . . . . . 75

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 77

Setting the duration of the login . . . . . . . . . . . . . . . . . . . . 80

Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 81

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Timed logoff while phone is idle . . . . . . . . . . . . . . . . . . . . 81

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Overwriting your personal Address Book . . . . . . . . . . . . . 85

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Logging off from the Avaya 1165E IP Deskphone . . . . . . . . . 86

Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 87

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Configuring the Avaya 1165E IP Deskphone . . . . . . . . . . . 91

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 91

Page 7

Contents

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 92

Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . . . . 93

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 94

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 97

Adjusting the volume of the Handset, headset, and Handsfree

mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . 103

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . 111

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Avaya USB headset adapter with HID . . . . . . . . . . . . . . 114

Third–party USB headsets with HID . . . . . . . . . . . . . . . 118

Analog Terminator Adapter for analog (500/2500-type) tele-

phone or fax machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Configuring Bluetooth wireless technology headset . . . . . . . 125

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 137

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 139

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Page 8

Contents

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 150

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 151

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Creating a new Call Decline Reason . . . . . . . . . . . . . . . 154

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 156

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 162

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 164

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 165

Copying information to the Address Book . . . . . . . . . . . . . . 169

Searching for a contact in the Address Book . . . . . . . . . . . . 171

Using the Search feature in the Address Book . . . . . . . 172

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Managing calls in the Call Inbox while not on a call . . . . 180

Viewing the details of a call in the Call Inbox . . . . . . . . . 182

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 185

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 187

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 189

Accessing the calls in your Call Inbox during a call . . . . 189

Page 9

Contents

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Managing calls in the Call Outbox while not on a call . . 192

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 193

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 194

Viewing the details of a call in the Call Outbox . . . . . . . 195

Accessing the calls in your Call Outbox during a call . . . 196

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 198

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 200

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 200

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 201

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 203

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 203

Viewing the content of an Instant Message . . . . . . . . . . . . . 205

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 205

Initiating a call from an Instant Message . . . . . . . . . . . . 206

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 207

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Initiating a call using the active c

all context-sensitive soft key menu . . . . . . . . . . . . . . . . 210

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 221

Ad hoc conferencing when connecting to the Call Server . . 222

Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Page 10

Contents

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 231

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 234

Editing information of a friend . . . . . . . . . . . . . . . . . . . . 237

Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Remove a programmed feature key . . . . . . . . . . . . . . . . 255

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 257

Creating a feature key using the Copy key . . . . . . . . . . 262

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Setting the IP Deskphone to Do Not Disturb . . . . . . . . . . . . 268

Setting a Presence state . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Adding a new Presence state message . . . . . . . . . . . . . 271

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 272

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 275

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 277

PC Client softphone interworking with the

IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Automatic remote firmware updates . . . . . . . . . . . . . . . . . . . 280

Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Page 11

Contents

Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 284

Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 285

Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 286

Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Per-account call notification options . . . . . . . . . . . . . . . . 292

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Remembering settings after logout . . . . . . . . . . . . . . . . 293

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 302

Page 12

Contents

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 315

Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Enabling or disabling the USB Port . . . . . . . . . . . . . . . . 315

Customizable Banner for login . . . . . . . . . . . . . . . . . . . . . . . 317

Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 318

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 328

Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 330

Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

USB Flash memory device support . . . . . . . . . . . . . . . . . . . 342

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 355

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Page 13

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Page 14

Contents

Page 15

Welcome

The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offe rs a high resolution color display and new graphical user interface elements that enhan ce the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to provide productivity enhancing applications and to enr ich user experience with advanced multimedia interaction. (See Note 1).

Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display, and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Phone is idle. The audio experience is enhanced through engineered audio tuning, and supports wideband (se e Note 2) with a newly-stylized handset that has been softly contoured for additional comfort when using the handset.

Note 1: This feature requires an External Application Server. Note 1: Wideband has dependencies on Avaya Communication

Platform support, including Avaya Communication Server 1 000 and is minimum-release dependent.

Basic features

Your Avaya 1165E IP Deskphone supports the following features:

• up to sixteen line/feature keys with indicators using the Shift fe ature

• four soft keys to provide easy access to features and call control

• high resolution color display

• high-quality handsfree speakerphone

• wideband audio support for handset, headset, speaker, and handsfree microphone

• volume control keys for adjusting ringer, handsfree, handset, and headset volume

Page 16

Welcome

• seven specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services

—Copy — Expand

• five call-handling keys: —Mute — Handsfree — Goodbye — Headset —Hold

• two Gigabit Ethernet ports—for LAN and PC connections

• integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology

• IEEE 802.3af PoE or local AC power options

• hearing aid compatibility

• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs

• USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used

• support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality

For more information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

Page 17

IP Deskphone controls

Figure 1 shows the Avaya 1165E IP Deskphone.

Figure 1: Avaya 1165E IP Deskphone

Welcome

Page 18

Welcome

This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are Self-labeled Line/Programmable

feature keys with labels on the LCD. The

system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones. The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

Page 19

(Navigation)

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1165E IP Deskphone.

The Handsfree LED indicator on the

Handsfree key lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 44.

Use Enter, at the center of the Navigation keys cluster, to select menu items or to confirm changes.

In most menus, you can use Enter instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold.

Press the Expand key to access the Instant Messaging Log.

Note: This feature requires an Extern al Application Server.

Page 20

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The headset LED indicator on the Headset key lights to indicate that the headset is in use.

Press the Headset key twice to open the Bluetooth Setup menu.

If the Bluetooth wireless technology is not enabled on your IP Deskphone, this menu is not available.

Use the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

When your Avaya 1165E IP Deskphone firmware is being updated, the blue Feature

Status Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Page 21

Welcome

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages, and to access an additional six lines or features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

Press the Directory key to access directory services.

Page 22

Welcome

Press the Services key, and then use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment...

— Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type... — Call timer — On hook default path — Change FeatureKey label — Name Display Format

• Live Dial PadPassword Admin: — Station Control Password The Password Admin menu is not

available on all IP Deskphones. Consult your system administrator.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

— Press the Services key to exit from

any menu or menu item.

Page 23

(Services)

(Navigation keys)

Welcome

Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items:

• Preferences

• Diagnostics

• Configuration

•Locks

If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active phone.

Note: This key does not function to send Instant Messages.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a shift key.

Press the Directory key to access the Address Book and the Friends list.

Note: You can access the Address Book while on a call and start a new call with a highlighted contact.

Page 24

Welcome

IP Deskphone display

The Avaya 1165E IP Deskphone provides a 4.1 inch (diagon al measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors).

Your Avaya 1165E IP Deskphone provides three display areas:

• The upper display area provides labels for the eight line/ feature key labels.

• The middle display area contains information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Deskphone information.

• The lower display area provides labels for the four soft keys.

Figure 2: Avaya 1165E IP Deskphone display area

Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server automatically if a feature is programmed, and can also be edited and changed by the user. Context-sensitive

Page 25

Welcome

means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels change depending on the active feature or the state of the call.

Self-labeled line/programmable feature keys are referred to as line/ feature keys and context-sensitive soft keys are referred to as soft keys throughout this document.

Figure 3 on page 25 shows an idle LCD screen.

Figure 3: Avaya 1165E IP Deskphone LCD screen

USB support

The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supports powered downstream 1.1-compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy.

There are two levels of power for the USB port.

• When you power the Avaya 1165E IP Deskphone through Ethernet POE, the Avaya 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port.

Page 26

Welcome

• When you power the Avaya 1165E IP Deskphone through local AC power, the Avaya 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port.

Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power.

You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.

Available Avaya 1165E IP Deskphone call features

The Avaya 1165E IP Deskphone is designed to be supported by various call servers. The specific call server in which the Avaya 1165E IP Deskphone is connected to determines whether certain features are available to your Avaya 1165E IP Deskphone. Call features must be assigned to your Avaya 1165E IP Deskphone and must be supported by call server software.

Note 1: Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider.

Note 2: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Page 27

Welcome

Context-sensitive soft keys

Your Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the st ate of th e IP Deskphon e an d th e menu you access.

Figure 4 on page 27 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

Table 1 on page 27 lists the context-sensitive soft keys that you can use

to access menu items.

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 7)

Item Function

Redial or NewCall

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

Page 28

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7)

Item Function

Press the abc context-sensitive soft

abc or 123

key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Msgs

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access your Missed Call details.

Page 29

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7)

Item Function

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the More… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[CallFwd] [DND] [Retrve] [More…]

• If you press the More… contextsensitive soft key from the first menu list twice, you access the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[Redial] [abc] [Msgs] [More…]

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

Page 30

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7)

Item Function

Press the CallFwd context-sensitive

CallFwd

soft key to forward all calls to a specified address.

DND Press the DND context-sensitive soft

key to block all calls.

Retrve Press the Retrve context-sensitive

soft key to retrieve parked calls (local and server calls only).

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

When you press the More… context-sensit ive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive

soft key to activate the screensaver (only if the screensaver feature is enabled).

Page 31

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7)

Item Function

Presnce Press the Presnce context-sensitive

soft key to configure the presence status for your IP Deskphone.

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu. The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

2. Audio—use to adjust tones and volume settings, access the Codecs menu to configure a USB headset.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subject — Call Fwd Notification — Missed Call Notification

Page 32

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7)

Item Function

Prefs 4. Language—use to change the

interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock

7. USB Locks—use to lock or unlock the following USB devices:

— USB Mouse — USB Keyboard — USB Headset — USB flash drive

Page 33

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7)

Item Function

Prefs 8. User Settings - use to modify the

following: — Call Settings — IM Settings — Voice Mail Settings — Change Location

More… Press the More... context-sensitive

soft key to return to the first menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 48.

Figure 5: Idle display screen after dial pad input

Page 34

Welcome

Table 2 on page 34 lists the context-sensitive soft keys that you can use

to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys

Item Function

Send Press the Send context-sensitive soft

key to dial out the user input using the primary login of the IP Deskphone.

User input is run against the dialing plan.

abc or 123

Subject Press the Subject context-sensitive soft

Exit Press the Exit context-sensitive soft key

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.

key to set a subject line to your outgoing call before pressing the Send contextsensitive soft key.

to clear the user input and return to the initial idle screen that displays the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]. See “Your Avaya 1165E IP Deskphone

has four context-sensitive soft keys beneath the LCD screen. The contex tsensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.” on page 27.

Page 35

Welcome

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page 35.

Figure 6: In-call context-sensitive soft keys

Table 3 on page 35 lists the context-sensitive soft keys you can use to

access menu items during an in-call session.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 10)

Item Function

Conf Press the Conf context-sensitive

soft key to obtain a dial tone to place another call during an active call or to make a conference call.

The Conf context-sensitive soft key behaves like the NewCall contextsensitive soft key.

Trnsfer

Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact.

Page 36

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 10)

Item Function

Audio

Press the Audio context-sensitive soft key to access the following features:

Tones

• Ring Pattern — Select test patterns from 1

to 8

• Alerting Volume — Set Desired volume

Page 37

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 10)

Item Function

Welcome

Audio

Voice

• Set the volume for the following:

— Handset Volume — Headset Volume — Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

Headset Selection

Select the active headset device:

• Wired, USB (if wired, then select type 1, 2 or 3)

• Enable HID Commands (enable or disable)

• MHA Headset Type:

• MHA Back Light (enable or disable)

Page 38

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 10)

Item Function

Bluetooth Setup

• Enable Bluetooth (enable or disable)

• To unpair Device select UnPair.

If Bluetooth is enabled, select:

• Search devices (phone searches the bluetooth devices and lists the discovered devices in the Found field.

• To set an Active device select Set.

• To pair with a found device select Pair.

• To unpair Device select UnPair.

Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.

• Monitor Audio Quality—used to view details about the audio quality of an active call.

Page 39

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 10)

Item Function

Welcome

Activate

More…

The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).

Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… context-sensitive soft key, a different selection of contextsensitive soft keys appears.

Page 40

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 10)

Item Function

More…

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

• If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys:

[NewCall] [Park] [Retrve] [More.…]

• If you press the More… context-sensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following contextsensitive soft keys.

[Conf] [Trnsfer] [Audio] [More…

NewCall

Press the NewCall contextsensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call.

The NewCall context-sensitive soft key behaves like the Conf contextsensitive soft key.

Page 41

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 10)

Item Function

Welcome

Park

Retrve

More…

When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

Prefs

Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers).

Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only).

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…]

Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

Page 42

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 10)

Item Function

Prefs

2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings

appear when the Auto Answer Mode is enabled on the IP Deskphone.

4. Language—use to change the interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

Page 43

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 9 of 10)

Item Function

Welcome

Prefs

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —Lock

7. USB Locks—use to lock or unlock the following USB devices:

— USB Mouse — USB Keyboard — USB Headset — USB flash drive

8. User Settings—use to modify the following:

— Call Settings — IM Settings — Voice Mail Settings — Change Location

Page 44

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 10 of 10)

Item Function

More… Press the More… context-sensitive

soft key to return to the first menu list of context-sensi tive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Conf] [Trnsfer] [Audio] [More…]

Unlock The Unlock context-sensitive soft

key appears if you answer a call when the IP Phone is locked with a password protected screensaver.

Navigation keys

This section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone.

Note: Menu items are sorted by number.

You can select menu items in one of the following ways:

• Press the corresponding number on the dialpad and then press the

Select soft key.

• Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.

Page 45

Welcome

Table 4 on page 45 describes the navigation keys and their functions.

Table 4: Navigation keys and functions (Part 1 of 2)

Key Function

Navigation Key Cluster Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you view caller ID.

Note: The Avaya 1165E IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search Method is set to Index Search, you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key. For more information, see

“Searching for a contact in the Address Book” on page 171.

• Change the slide adjustment from left to right when you adjust such things as contrast or volume.

Navigation Key Cluster Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter and edit text.

• View the details of the selected call log entry in the Inbox and the Outbox.

Page 46

Welcome

Table 4: Navigation keys and functions (Part 2 of 2)

Key Function

Navigation Key Cluster Press the left side of the Navigation

Key Cluster to:

• Move cursor to the left when you enter and edit text.

• Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox. Operates like the

Back context-sensitive soft key.

Press the up or down arrows on the

Navigation Key Cluster to:

• Erase a character (backspace) when you enter and edit text.

• Highlight items in a list, such as Address Book entries or items in your Call Inbox.

• Scroll lists and message contents when you view IMs.

• Move the cursor from line to line when entering and editing text or data.

Note: To scroll through a list of items, you can press and hold the up or down key.

Using a USB Mouse

The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.

Use your mouse to click a context-sensitive soft key label of the LCD screen to activate that item. When a menu is open, double-click on a

Page 47

Welcome

menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to ighlight the name.

To access the Network menu, right-click anywhere on the display.

Note: USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules.

Available Avaya 1165E IP Deskphone call features

The Avaya 1165E IP Deskphone is designed to be supported by various call servers. The specific call server in which the Avaya 1165E IP Deskphone is connected to determines whether certain features are available to your phone. Call features must be assigned to your phone and must be supported by call server software.

Note 1: Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider.

Security features

Before you can use your Avaya 1165E IP Deskphone, an ID and password must be assigned to your phone. This security measure ensures that, after you log off, calls cannot be made from your phone and features such as Address Book, Instant Message logs, and Call Outbox are inaccessible. Your ID and password also pr ev en t un au th o rize d access to your user profile.

Page 48

Welcome

Secure connection

Call security is identified by the presence of a securi ty icon (padloc k) that is displayed on the IP Deskphone screen.

After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when:

• the IP Deskphone is idle

• you are on an active call

Figure 7 on page 66 is an example of a secure connection when the

IP Phone is idle. The security icon is visible on the IP Deskphone screen.

Figure 7: Example of a secure connection when the IP Deskphone is idle

Figure 8 on page 70 is an example of a secure connection when you are

on an active call. The security icon is visible on the IP Deskphone screen.

Page 49

Welcome

Figure 8: Example of a secure connection during an active call

Page 50

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenn a .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the user authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device."

• Privacy of communications may not be ensured when using this IP Phone.

Page 51

Regulatory and safety information

• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.

To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをして下さい。

Table 5 lists EMC compliance for various jurisdictions.

Table 5: EMC compliance (Part 1 of 2)

Jurisdiction Standard Description

United States

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/ New Zealand

AS/NZ CISPR 22 CISPR 22

Class B Emissions: Information technology equipment - Radio disturbance

Page 52

Regulatory and safety information

Table 5: EMC compliance (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Table 6 lists Safety compliance for various jurisdictions.

Table 6: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information Technology

Equipment

Canada CSA 60950-1-30 Safety of Information Technology

Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Page 53

Regulatory and safety information

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/

appmanager/public/support.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

Page 54

Using your Avaya 1165E IP Deskphone

After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone.

Getting Started

This section provides information about how to use the Avaya 1165E IP Deskphone. Carefully read each section before you operate the new Avaya 1165E IP Deskphone.

The following sections describe details about the Avaya 1165E IP Deskphone:

• “Before you begin” on page 55

• “Connecting the components” on page 55

• “Entering text” on page 64

• “Accessing the Avaya 1165E IP Deskphone” on page72

• “Configuring the Avaya 1165E IP Deskphone” on page 91

Page 55

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1165E IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack.

CAUTION

Your Avaya 1165E IP Deskphone is designed for use in an indoor environment only.

CAUTION

Do not plug your Avaya 1165E IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1165E IP Deskphone can result.

Using your Avaya 1165E IP Deskphone

Connecting the components

Figure 9 on page 56 shows the connections on the Avaya 1165E IP

Deskphone.

Page 56

Using your Avaya 1165E IP Deskphone

Figure 9: Avaya 1165E IP Deskphone connections

Accessory Expansion Module port

USB Connector

WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the phone.

PC Ethernet port LAN Ethernet port

Tilt Lever

Link lamp

AC Adapter jack Headset jack Handset jack

Install your phone by completing the following procedures in the order listed:

• “Removing the stand cover” on page 57

• “Connecting the AC power adapter (optional)” on page 58

• “Connecting the handset” on page 59

• “Connecting the headset (optional)” on page 60

• “Connecting the LAN ethernet cable” on page 61

• “Installing additional cables” on page 62

Page 57

Using your Avaya 1165E IP Deskphone

• “Wall-mounting the IP Deskphone (optional)” on page 62

Figure 10: Wall-mount lever

Wall-mount lever

WARNING Your Avaya 1165E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the phone.

Removing the stand cover

To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following figure, and remove the stand cover. The cable routing tracks are now accessible.

Page 58

Using your Avaya 1165E IP Deskphone

Figure 11: Remove the stand cover

Center Catch

Tilt Lever Button

Handset cord exit

Connecting the AC power adapter (optional)

Your Avaya 1165E IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately.

WARNING

Use only the approved Avaya AC Adapter (model #N0023000) with your Avaya 1165E IP Deskphone.

To connect the AC adapter to the AC adapter jack in the bottom of the phone use the following procedure:

Page 59

Using your Avaya 1165E IP Deskphone

1. Form a small bend in the cable.

2. Thread the adapter cord through the channels in the stand.

To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your phone over the CAT-5 network cable and an AC adapter is not required.

WARNING

If you are connected to a PoE connection do not use the AC power adapter

To use gigabit Ethernet, you must connect to the LAN through CA T-5e (or later) cables.

Connecting the handset

Use the following procedure to connect the handset to the Avaya 1165E IP Deskphone.

1. Connect the end of the handset cable with a short straight section to the handset.

2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the the phone.

3. Form a small bend in the cable.

4. Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, using the handset cord exit in the stand base marked with the

page 58.

+ symbol as shown in Figure 11 on

+ symbol on the back of

Page 60

Using your Avaya 1165E IP Deskphone

Connecting the headset (optional)

Perform the following procedure to connect the optional headset to the Avaya 1165E IP Deskphone.

1. On the back of the phone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol.

2. Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the ) symbol

Selecting the headset tuning parameter

You can select a headset from the following list of supported headsets.

• Type 1: Monaural and Binaural headset — Monaural headset: Plantronics Model number: H251N (Part

number: 64338-01) with cable Model Number: A10 (Part Number: 66268-02)

— Binaural headset: Plantronics Model number: H261N (Part

number: 64339-01) with cable Model Number: A10 (Part Number: 66268-02)

• Type 2: Monaural and Binaural headset — Monaural headset: Plantronics Model number: HW251N (Part

number: 75100-06) with cable Model Number: A10 (Part Number: 66268-02)

— Binaural headset: Plantronics Model number: HW261N (Part

number: 75101-06) with cable Model Number: A10 (Part Number: 66268-02)

• Type 3: Binaural headset — Binaural headset: GN Netcom Model number: GN 4800 (Part

number: 48492-09)

After you select a headset, the corresponding tuning parameters are applied automatically.

Page 61

Using your Avaya 1165E IP Deskphone

Perform the following procedure to select a headset.

1. Press Prefs.

2. Select Audio.

3. Select Headset Type.

Connecting the LAN ethernet cable

Note: Your Avaya 1165E IP Deskphon esuppor t s both AC powe r and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

To enable full functionality of your IP Deskphone, connect your IP Deskphone to your LAN using a CAT5e Ethernet cable. If your networ k is equipped with PoE, you can power your IP Deskphone through the LAN port.

To connect your Avaya 1165E IP Deskphone to your LAN use the following procedure:

1. Connect one end of the supplied Ethernet cable to the back of your IP Phone by using the RJ-45 connector marked with the % symbol.

2. Thread the network cable through the channel marked with the % symbol.

3. Connect the other end of the cable to your LAN Ethernet connection.

To connect your PC through your IP Deskphone use the following procedure:

1. Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the %

symbol.

2. Thread the cable through the channel marked with the ( symbol.

3. Connect the other end of the cable to the LAN conne ctor o n the back of your PC.

Page 62

Using your Avaya 1165E IP Deskphone

Installing additional cables

If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.

Figure 12: Cable routing tracks and mounting holes

Method B

Method A

Wall-mounting the IP Deskphone (optional)

You can mount your Avaya 1165E IP Deskphone on a wall either by: (method A) using the mounting holes on the b ottom of the ph one stand or (method B) using a traditional-style wall-mount box with an RJ-45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Page 63

Using your Avaya 1165E IP Deskphone

Method A:

1. Press the wall-mount lever, and pull the phone away from the stand, as shown in Figure 13 on page 63.

2. Use the stand cover (the part you removed in “Removing the stand

cover” on page 57), to mark the wall-mount holes by pressing the

bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall.

3. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 millimeters (mm) (1/8 inch) from the wall.

4. Install the phone stand mounting holes over the screw heads as indicated in Figure 12 on page 62 (Method A). You need to remove the phone from the wall to adjust the lower screws.

5. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws.

Figure 13: Rotate the phone into the wall mount position.

Tilt lever Wall-mount lever

Page 64

Using your Avaya 1165E IP Deskphone

Method B:

1. Attach the 15-cm (6-inch) CAT5e cable.

2. Position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in

Figure 12 on page 62 (Method B).

3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

4. Put the phone in the wall-mount position (optional). If you wall-mount your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base. Release the Tilt Lever and continue to push the ph one towards the base until you hear an audible click. Ensure the ph one is securely locked in position.

Attention: To add an I Expansion Module for Avaya 1100 Series IP Deskphones, see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Firmware) User Guide (NN43110-301).

Entering text

You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels.

To make a call, you can dial an alphanumeric SIP address; for example, jdoe2@domain.com.You can enter and edit text on your Avaya 1165E IP Deskphone using the following methods:

Note: Some service providers support only the use of a Directory Number (DN) such as 555-5555 to initiate a call to another phone. Contact your system administrator or service provider to determine if alphanumeric dialing is supported. Alphanumeric dialing consists of string of text that contain letters and numbers that ma ke up, for example, a SIP address.

Page 65

Using your Avaya 1165E IP Deskphone

You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone:

• “Entering text using the telephone dialpad” on page 65

• “Entering text using the USB keyboard” on page 70

Entering text using the telephone dialpad

For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key .

You can toggle between numeric and alphabetic input as follows:

• When the context-sensitive soft key label is abc, you can enter alphabetic text.

• When the context-sensitive soft key label is 123, you can enter numbers.

Figure 14: Context-sensitive soft key abc/123

For example, if you want to enter the lower case letter a, press the abc/

123 context-sensitive soft key to toggle to alphabetic input. Then press

the number 2 key once. If you want to enter the upper case letter C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly.

To create names or words that contai n two adjacent letters that appear on the same button, for example, the word press, you can do the following:

1. To enter the first character, press the dialpad key 6.

2. Pause briefly.

Page 66

Using your Avaya 1165E IP Deskphone

• To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.

When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 66. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times.

Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)

Character Name

@ .

_ & ‘ ^ ? ! ( ) , \ /

at period dash underscore ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash

colon

Page 67

Using your Avaya 1165E IP Deskphone

Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2)

Character Name

; ~ = + 1

Note: No letters are associated with the 0 key.

semi-colon tilde equal plus numeral 1

Enabling and disabling the # Ends Dialing feature

You can enable the Avaya 1165E IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number.

To enable the # Ends Dialing feature:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the

Change context-sensitive soft key.

On Back

2. Choose one of the following: — Press the On context-sensitive soft

key to turn on # Ends Dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Page 68

Using your Avaya 1165E IP Deskphone

To disable the # Ends Dialing feature:

Prefs

Off Back

1. To turn off # Ends Dialing, press the

Prefs context-sensitive soft key, and

then select Misc Options. Highlight #

Ends Dialing and press the Change

context-sensitive soft key.

2. Choose one of the following: — Press the Off context-sensitive soft

key to turn off # Ends Dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Page 69

Using your Avaya 1165E IP Deskphone

Setting the dialpad to alphanumeric dialing

To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1165E IP Deskphone dialpad default to alphabetic mode.

To set the dialpad to alphabetic mode as the default:

Prefs

On Back

To disable alphabetic mode and set numeric mode as the default:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

2. Choose one of the following: — Press the On context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

Page 70

Using your Avaya 1165E IP Deskphone

2. Choose one of the following:

Off Back

— Press the Off context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Entering text using the USB keyboard

You can connect a USB keyboard to the USB port of your Avaya 1165E IP Deskphone to enter text and numbers, access some features, and duplicate some functions.

For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text.

Table 8 on page 70 describes the associations between the USB

keyboard function keys and the Avaya 1165E IP Deskphone fixed keys.

Table 8: USB keyboard functions (Part 1 of 2)

USB Keyboard Key

Avaya 1165E IP Deskphone Fixed Key

Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down

Page 71

Using your Avaya 1165E IP Deskphone

Table 8: USB keyboard functions (Part 2 of 2)

USB Keyboard Key

Avaya 1165E IP Deskphone Fixed Key

F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation

Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation

Cluster Enter Enter

Page 72

Accessing the Avaya 1165E IP Deskphone

You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone.

Logging on

Whenever you log on to your Avaya 1165E IP Deskphone you must do the following:

• confirm your logon ID

• enter your password

• select the duration of this session The Admin password protection for login prompt appears when you

power up the phone or after you log off.

Figure 15 on page 72 shows the User Password protection for domains.

Figure 15: User login screen

Page 73

Accessing the Avaya 1165E IP Deskphone

When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session. However, the first time you use your Avaya 1165E IP Deskphone, you need to complete some of the following procedures:

• “Automatic login” on page 73

• “Setting the domain” on page 73

• “Selecting a language” on page 76

• “Logging on to your IP Deskphone” on page 77

• “Setting the duration of the login” on page 80

• “Selecting a location” on page 82

• “User Profile” on page 84

• “Overwriting your personal Address Book” on page 85

Note: The system automatically logs you back on after a power outage or firmware upgrade. The system administrato r configures this feature on a network-wide basis.

Automatic login

Before you first receive your Avaya 1165E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact your system administrator or service provider for further information .

Setting the domain

Before the log on process, if you need to change the domain or confirm that the domain you log on to is correct, press the Domain contextsensitive soft key from the logon prompt. The current domain appears on the Avaya 1165E IP Deskphone LCD screen. You can edit the domain that is listed or press the Domain context-sensitive soft key to access a list of available domains to which you can choose to connect.

Page 74

Accessing the Avaya 1165E IP Deskphone

Note: You must enter the admin password to edit domains. Note: Check with your system administrator before editing or

changing domains.

To change the domain:

Domain 1. Choose one of the following:

— Press the Domain context-sensitive

soft key to change the current domain.

— Press the Done context-sensitive

soft key to keep existing configurations and return to the User

Note: You must enter an admin password before you can edit the domain in which the Avaya 1165E IP Deskphone connects.

2. Press the Up/Down navigation key to highlight the new domain you want to use.

Page 75

Accessing the Avaya 1165E IP Deskphone

Select

Back

3. Choose one of the following: — Press the Select context-sensitive

soft key to change the domain to the highlighted domain from the list. The phone returns to the Current

Domain page, and the new domain

appears.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the previous menu.

Password protection for domains

This feature supports admin password protection for e diting of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state.

After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.

Password check to switch domains

When no one is logged on, a domain soft key appears. When you press the domain soft key, the current domain page appears without a password query.

Password protection for editing domain

When you press Edit for a domain, the admin password prompt appears. The editing domain page appears after you enter the correct admin password. If you do not enter the correct password, the message “incorrect password” appears with a prompt to retry.

Password request in server settings mode

When you edit the domain from the server settings under the Network menu, you are prompted to enter the ad min password. After you enter the password, the Domain page appears. When you press the Edit context-

Page 76

Accessing the Avaya 1165E IP Deskphone

sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu.

Selecting a language

Your Avaya 1165E IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages. If the phone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang context-sensitive soft key on the User

To change the language:

1. Choose one of the following:

Change

Back

— Press the Change context-sensitive

soft key to change the current language.

— Press the Back context-sensitive

soft key to keep existing language and return to the User Login screen.

2. Press the Up/Down navigation key to highlight the new language you want to use.

Page 77

Accessing the Avaya 1165E IP Deskphone

Select

Back

3. Choose one of the following: — Press the Select context-sensitive

soft key to change the language to the highlighted language from the list. The phone returns to the User

language.

— Press the Back context-sensitive

soft key to keep the existing language and return to the User

Logging on to your IP Deskphone

You need to log on to your IP Deskphon e when you first insta ll and restart your IP Deskphone and anytime you log off or reboot.

Note: When you log on to the Avaya 1165E IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location” on page 82.

Note: The Avaya 1165E IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots.

If Authentication is enabled by your system administration, you can enter your independent of your user ID. The authenticatio n ID is used when the server challenges the IP Deskphone.

To logon to the Avaya 1165E IP Deskphone

abc 1. Press the abc/123 context-sensitive soft

key to toggle between alphabetic or numeric input.

Page 78

Accessing the Avaya 1165E IP Deskphone

2. Use the dialpad to enter your user ID login at the prompt.

Note: Use the left navigation key to backspace and remove a previous user ID.

3. Press the Login context-sensitive soft key.

If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.

If Authentication is not enabled, a new screen appears and prompts you for your password.

a. Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input.

b. Use the dialpad to enter your authentication ID login at the prompt.

c. Press the Login context-sensitive soft key.

A new screen appears and prompts you for your user password.

Page 79

Accessing the Avaya 1165E IP Deskphone

4. Enter your password by using the dialpad.

Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden.

Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.

5. Press the Next context-sensitive soft key.

Cancel Note: You can cancel the login process

by pressing one of the following keys: — Cancel context-sensitive soft key

— Goodbye fixed key — Quit fixed keys

Page 80

Accessing the Avaya 1165E IP Deskphone

Setting the duration of the login

After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

To set the login duration:

1. Choose one of the following:

Timed

—Press the Next co ntext-sensitive soft

key to set the logon duration to Permanent. A login confirmation screen appears.

— Press the Timed context-sensitive

soft key to open a screen to set a maximum time to remain logged in.

Note: If you press the Timed contextsensitive soft key, you must then set the duration of the login.

Period 2. Press the Period context-sensitive soft

key to toggle the logon duration entries between hours or days.

3. Do one of the following: — Use the dialpad to enter the number

of hours or days you want to remain logged on and press the Next context-sensitive soft key.

Page 81

Accessing the Avaya 1165E IP Deskphone

Back

Cancel

— Press the Back context-sensitive

soft key to return to the permanent logon screen.

— Press the Cancel context-sensitive

soft key to return to the first logon screen.

Logging on multiple user accounts

The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see

“Multiuser” on page 281.

Timed logoff

When you determine a logon time other than permanent, the Avaya 1165E IP Deskphone reminds you of your expiry time.

Timed logoff while phone is idle

When the login time expires and the phone is idle (not on a call), you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds and the phone

logs off. If you answer a call during the logout prompt, the logon switches to

permanent login.

Page 82

Accessing the Avaya 1165E IP Deskphone

Timed logoff while on a call

When the login time expires while you are on a call, you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit key to dismiss the log out prompt and switch to permanent login.

• Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.

Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds and the phone switches to permanent login.

Selecting a location

When you first login to the Avaya 1165E IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone.

Note 1: During an emergency call, you cannot log out from the phone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it.

Note 2: If the login time expires during an emergency call, a prompt does not appears and the phone automatically switches to permanent login.

Note 3: When you set your user profile for the first time, you must confirm that the selected location is correct. You can view your

Page 83

Accessing the Avaya 1165E IP Deskphone

location by accessing the phone information screen. For more information, see “Viewing the IP Deskphone information” on

page 301.)

Page 84

Accessing the Avaya 1165E IP Deskphone

User Profile

Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1165E IP Deskphone. If you delete your User Profile, the phone reboots, and you must log on and create a new User Profile. When you log on to your phone, your specific settings and data are autom atically available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voice Mail settings (number and mailbox ID)

• User location (from a server-provided list)

• Time, Date, and Zone format settings

• Call Subjects

• Call Decline reasons

• Instant Messaging settings and Instant Message Inbox/Outbox

• Default dialing (alpha/numeric)

• Call Ignore action (local/network)

• Search method (Name, First character, Index)

• User Presence selection

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox and Call Outbox entries

• Programmable keys configuration

• # Ends dialing configuration

Page 85

Accessing the Avaya 1165E IP Deskphone

Overwriting your personal Address Book

When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new address book is available on the call server, the Avaya 1165E IP Deskphone prompts you to download the latest address book.

Confirmation logon screen

When you complete the logon process, the logon confirmation screen appears as shown in Figure 16 on page 86. Press the OK contextsensitive soft key to complete the logon process.

If the login is unsuccessful, a login error messag e Failed to login user, Authentication required appears. Press the OK context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password.

Note: In case of login failures, the phone displays the message “Failed to login user” and then automatically returns to the login screen.

Page 86

Accessing the Avaya 1165E IP Deskphone

Figure 16: Logon confirmation screen

Logging off from the Avaya 1165E IP Deskphone

To log off from the Avaya 1165E IP Deskphone:

1. Press the Services fixed key, and then select Logout from the menu.

abc

2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.

Page 87

Accessing the Avaya 1165E IP Deskphone

3. Use the dialpad to enter your password at the prompt.

4. Choose one of the following: — Press the Logout context-sensitive

Logout Back

soft key to complete the logout process. The IP Deskphone returns to the User Login screen.

— Press the Back context-sensitive

soft key to remain logged on and return to the Services menu.

Logging off multiple user accounts

The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically. By logging off of a secondary account, you remove the selected secondary account from the autologin list. For more information about logging off when the IP Phone has multip le us er s, se e “Logging

out” on page 284.

Making an emergency call

You can use the Avaya 1165E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on.

When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only” appears, and the Avaya 1165E IP Deskphone can only be used to make an emergency call. All context-sensitive soft keys and feature keys are blank and unusable except for the second context-sensitive soft key which allows you to switch between numeric and alphabetic characters. If you hang up before the connection is established, the Avaya 1165E IP

Page 88

Accessing the Avaya 1165E IP Deskphone

Deskphone returns to the initial state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Phone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button, nothing happens. The call is not disconnected.

When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP.

When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only" appears and the IP Deskphone can be used for making only emergency calls.

To make an emergency call:

1. Choose one of the following: — Pick up the handset. — Press the handsfree button. — Press the headset button.

Note: Hang up or switch off the h andset to return to normal state.

2. Dial the emergency number that is provided by your dialing plan.

Send

3. Press the Send context-sensitive soft key.

Note: If you try to dial the number that does not match the dialing plan, a message appears to inform you that the number is incorrect.

Page 89

Accessing the Avaya 1165E IP Deskphone

Location information

When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it.

To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key.

Figure 17 on page 89 displays the Phone Information menu.

Figure 17: Phone information menu

Figure 18 on page 90 displays the location information.

Page 90

Accessing the Avaya 1165E IP Deskphone

Figure 18: Phone location display

You can obtain location information only if it has been configured on your system.

Page 91

Configuring the Avaya 1165E IP Deskphone

You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you wan t to use th e ph on e . Th ese settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your Avaya 1165E IP Deskphone.

• “Adjusting the display screen contrast” on page 91

• “Creating the idle screen text display” on page 92

• “Setting-up the Backlight Screensaver” on page 93

• “Configuring Menu Auto back-out” on page 94

• “Selecting a ring pattern” on page 96

• “Adjusting the volume” on page 97

• “Selecting a language” on page 102

• “Selecting the date and time format” on page 103

• “USB headset” on page 106

Adjusting the display screen contrast

Note: Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast, if you have an Expansion Module connected to your Avaya 1165E IP Deskphone.

To adjust the display screen contrast:

Prefs

1. Press the Prefs context-sensitive soft key, select Display, Display Settings and then select Contrast.

Page 92

Configuring the Avaya 1165E IP Deskphone

2. Press the Left/Right navigation key to increase or decrease the display contrast level.

3. Choose one of the following:

Apply Cancel

— Press the Apply context-sensitive

soft key to save the changes and return to the Display menu.

— Press the Cancel context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Creating the idle screen text display

You can create a text to display on the screen, while the phone is idle.

To create the idle screen display text:

Prefs 1. Press the Prefs context-sensitive soft

key, select Display, and select Idle

Screen Text Display.

abc

2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.

3. Use the dialpad to enter the display text you want to appear on the idle screen display of the Avaya 1165E IP Deskphone.

Page 93

Configuring the Avaya 1165E IP Deskphone

4. Choose one of the following:

Save Back

— Press the Save context-sensitive

soft key to save the idle screen text display.

— Press the Back context-sensitive

soft key to keep the existing screen display text and return to the

Display menu.

Setting-up the Backlight Screensaver

To set the amount of time the LCD screen remains backlit:

Prefs

1. Press the Prefs context-sensitive soft key, select Display, and then select

Backlight Screensaver from the menu.

2. Press the Up/Down navigation key to scroll through and highlight the length of time you want the idle screen to remain backlit.

Select Back

3. Choose one of the following: — Press the Select context-sensitive

soft key to set the length of time for the phone to remain backlit and return to the Display menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Page 94

Configuring the Avaya 1165E IP Deskphone

Configuring Menu Auto back-out

You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.

To configure Menu Auto back-out:

Prefs 1. Press the Prefs context-sensitive soft

key, choose Display, and then Menu

Auto back-out.

2. Choose one of the following:

Select Back

— Press the Select context-sensitive

soft key.

— Press the Back context-sensitive

soft key to return to the previous menu.

Page 95

Configuring the Avaya 1165E IP Deskphone

3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval.

Choose one of the following values: — Never —10 min —5 min —2 min —1 min —30 sec —15 sec

Note: The Never option turns off Menu Auto back-out.

4. Choose one of the following:

Select Back

Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list.

When you press the Select context-sensitive soft key, the time interval is flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward.

— Press the Select context-sensitive

soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.

— Press the Back context-sensitive

soft key to dismiss the Auto back-out time menu and return to the Display menu.

Page 96

Configuring the Avaya 1165E IP Deskphone

Selecting a ring pattern

You can use the ring pattern feature to select the ring pattern for an incoming call.

To select the ring pattern for an incoming call:

Prefs

Select

Test

Back

1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern.

2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen.

3. Choose one of the following: — Press the Select context-sensitive

soft key to set the ring pattern and return to the Tones menu.

—Press the Test context-sensitive soft

key to briefly play the selected ring pattern.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the previous menu.

Page 97

Configuring the Avaya 1165E IP Deskphone

Adjusting the volume

You can adjust the volume of the Avaya 1165E IP Deskphone for the following:

• ring volume

• handset volume

• headset volume

• handsfree volume A sliding scale appears on the LCD screen display when you adjust the

volume. Figure 19 on page 97 shows how to adjust the volume.

Figure 19: Adjusting the volume

Adjusting the ring volume

You can adjust the ring volume for an incoming call.

Page 98

Configuring the Avaya 1165E IP Deskphone

To adjust the ring volume for an incoming call:

Prefs

Set Back

1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume.

2. To adjust the ring volume of an incoming call do one of the following:

— Press the Left/Right navigation key. — Press the Volume fixed keys to

increase or decrease the volume.

3. Choose one of the following: — Press the Set context-sensitive soft

key to set the selected volume and return to the Tones menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Tones menu.

Page 99

Configuring the Avaya 1165E IP Deskphone

Adjusting the volume of the Handset, headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree speaker of the Avaya 1165E IP Deskphone.

To adjust the volume of the handset:

Prefs

Set Back

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handset.

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Voice menu.

Page 100

Configuring the Avaya 1165E IP Deskphone

You can adjust the headset volume on the Avaya 1165E IP Deskphone.

To adjust the headset volume:

Prefs

Set Back

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset.

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

You can adjust the handsfree mode volume on the Avaya 1165E IP Deskphone.

100

Avaya NN43170-100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

Welcome

Basic features

IP Deskphone controls

IP Deskphone display

USB support

Available Avaya 1165E IP Deskphone call features

Context-sensitive soft keys

Idle display screen after dial pad input

In-call context-sensitive soft keys

Navigation keys

Using a USB Mouse

Available Avaya 1165E IP Deskphone call features

Security features

Secure connection

Regulatory and safety information

Other

Using your Avaya 1165E IP Deskphone

Getting Started

Before you begin

Connecting the components

Removing the stand cover

Connecting the AC power adapter (optional)

To use gigabit Ethernet, you must connect to the LAN through CA T-5e (or later) cables.

Connecting the handset

Connecting the headset (optional)

Selecting the headset tuning parameter

Connecting the LAN ethernet cable

Installing additional cables

Wall-mounting the IP Deskphone (optional)

Entering text

Entering text using the telephone dialpad

Enabling and disabling the # Ends Dialing feature

Setting the dialpad to alphanumeric dialing

Entering text using the USB keyboard

Accessing the Avaya 1165E IP Deskphone

Logging on

Automatic login

Setting the domain

Password protection for domains

Selecting a language

Logging on to your IP Deskphone

Setting the duration of the login

Logging on multiple user accounts

Timed logoff

Timed logoff while phone is idle

Timed logoff while on a call

Selecting a location

User Profile

Overwriting your personal Address Book

Confirmation logon screen

Logging off from the Avaya 1165E IP Deskphone

Logging off multiple user accounts

Making an emergency call

Location information

Configuring the Avaya 1165E IP Deskphone

Adjusting the display screen contrast

Creating the idle screen text display

Setting-up the Backlight Screensaver

Configuring Menu Auto back-out

Selecting a ring pattern

Adjusting the volume

Adjusting the ring volume

Adjusting the volume of the Handset, headset, and Handsfree mode