Avaya NN43113-101 User Manual

Avaya 1140E IP Deskphone with SIP Software User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.04 Part Code: NN43113-101

Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Link disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVA YA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APP L ICA B LE AVAYA A F FILI ATE ( "AVAYA " ).

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

October 2010

Standard 06.04. This document is up-issued to include changes related to rebranding.

September 2010

Standard 06.03. This document is up-issued to include information about the Multi-Level Precedence and Preemption service.

August 2010

Standard 06.01. This document is up-issued to support SIP Software Release 3.2.

March 2010

Standard 05.01. This document is up-issued to support SIP Software for Release 3.0.

Revision history

July 2009

Standard 04.01. This document is up-issued to support SIP Firmware for IP Phone 1140E Release 2.2.

September 2008

Standard 03.09. This document is up-issued to support corrections to graphics and technical information.

June 2008

Standard 03.08. This document is up-issued to support SIP Firmware for IP Phone 1140E Release 2.0

July 2007

Standard 02.03. This document is up-issued to support SIP Firmware for IP Phone 1140E Maintenance Release 1.1.

Revision history

January 2007

Standard 01.02

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Avaya 1140E IP Deskphone display . . . . . . . . . . . . . . . . . . . 24

Cleaning the IP Deskphone

LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Idle display screen after dial pad input . . . . . . . . . . . . . . 32

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 33

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Available Avaya 1140E IP Deskphone

call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 49

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 52

Using your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 56

Connecting the AC power adapter (optional) . . . . . . . . . . 57

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 59

Selecting the headset tuning parameter . . . . . . . . . . . . . 59

Contents

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 60

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 61

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 61

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Entering text using the IP Deskphone dialpad . . . . . . . . . 65

Enabling and disabling the # Ends Dialing feature . . . . . . 67

Configuring the dialpad to alphanumeric dialing . . . . . . . 69

Entering text using the USB keyboard . . . . . . . . . . . . . . . 70

Accessing the IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 72

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Password protection for domains . . . . . . . . . . . . . . . . . . . 74

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Logging on to your Avaya 1140E IP Deskphone . . . . . . . 76

Configuring the duration of the login . . . . . . . . . . . . . . . . 80

Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 81

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 81

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 81

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Overwriting your personal Address Book . . . . . . . . . . . . . 84

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 85

Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 86

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Configuring the Avaya 1140E IP Deskphone . . . . . . . . . . . 90

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 90

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 91

Contents

Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 92

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 93

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 96

Adjusting the volume of the Handset, headset,

and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . 102

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . 111

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Avaya USB headset adapter with HID . . . . . . . . . . . . . . 114

Third–party USB headsets with HID . . . . . . . . . . . . . . . 118

Analog Terminator Adapter for analog

(500/2500-type) telephone or fax machine . . . . . . . . . . 123

Configuring Bluetooth wireless technology headset . . . . . . . 126

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 138

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 140

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Contents

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 151

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 152

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Creating a new Call Decline Reason . . . . . . . . . . . . . . . 155

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 157

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 163

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 165

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 166

Copying information to the Address Book . . . . . . . . . . . . . . 170

Searching for a contact in the Address Book . . . . . . . . . . . . 172

Using the Search feature in the Address Book . . . . . . . 173

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Managing calls in the Call Inbox while not on a call . . . . 181

Viewing the details of a call in the Call Inbox . . . . . . . . . 183

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 186

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 188

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 190

Accessing the calls in your Call Inbox during a call . . . . 190

Contents

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Managing calls in the Call Outbox while not on a call . . 193

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 194

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 195

Viewing the details of a call in the Call Outbox . . . . . . . 196

Accessing the calls in your Call Outbox during a call . . . 197

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 199

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 199

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 201

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 201

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 202

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 204

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 204

Viewing the content of an Instant Message . . . . . . . . . . . . . 206

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 206

Initiating a call from an Instant Message . . . . . . . . . . . . 207

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 208

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Initiating a call using the active call

context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . 211

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Configuring a conference call . . . . . . . . . . . . . . . . . . . . . . . . 223

Ad hoc conferencing when connecting to the Call Server . . 224

Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Contents

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 233

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 236

Editing information of a friend . . . . . . . . . . . . . . . . . . . . 239

Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Remove a programmed feature key . . . . . . . . . . . . . . . . 257

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 259

Creating a feature key using the Copy key . . . . . . . . . . 264

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 271

Adding a new Presence state message . . . . . . . . . . . . . 274

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 275

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 277

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 280

PC Client softphone interworking with the

IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Automatic remote firmware updates . . . . . . . . . . . . . . . . . . . 283

Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Contents

Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 287

Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 288

Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 289

Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Per-account call notification options . . . . . . . . . . . . . . . . 295

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Remembering settings after logout . . . . . . . . . . . . . . . . 296

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 305

Contents

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 310

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 318

Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Enabling or disabling the USB Port . . . . . . . . . . . . . . . . 318

Customizable Banner for login . . . . . . . . . . . . . . . . . . . . . . . 320

Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 321

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 330

Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 331

Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

USB Flash memory device support . . . . . . . . . . . . . . . . . . . 343

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 354

Multi-Level Precedence and Preemption . . . . . . . . . . . . . 357

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Other MLPP service features . . . . . . . . . . . . . . . . . . . . . 358

Making a call with MLPP . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Making an MLPP call by going off-hook . . . . . . . . . . . . . 359

Making an MLPP call using Inbox/Outbox, Address Book, and

Friends List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Contents

Making an MLPP call from a received Instant Message 364

Making a call by using a programmed speed dial key . . 366

Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 367

Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 368

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Preemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Call Origination Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Re-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Feature interactions with MLPP . . . . . . . . . . . . . . . . . . . . . . 378

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0

(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Contents

Welcome

Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Net w ork (L AN) through an Ethernet connection. The SIP IP Deskphone communicates using Session Initiated Protocol (SIP) after the firmware (FW) is upgraded to a SIP-enabled version.

In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys. Figure 1 shows the user-defined feature keys and context-sensitive soft keys.

Figure 1: User-defined feature keys and context-sensitive soft keys

User-defined feature keys

Feature Key Line 1 (Reserved)

Context-sensitive soft keys

Basic features

Your Avaya 1140E IP Deskphone supports the following features:

• six user-defined feature keys with labels and indica to rs Note: The IP Deskphone designates Key 1 as Feature Key 1 and

reserves it as the line key for the IP Deskphone.

• four context-sensitive soft keys

Welcome

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker IP Deskphone

• volume control keys for adjusting the ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Inbox — Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Instant Message Log — Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse Note: Powered downstream 1.1-compliant USB hubs are sup ported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Protocol (DHCP) network configuration

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (headset Profile, Bluetooth Power Class 2).

• intercom/paging support

• secure digits when accessing voice mail during a call

• logging off the IP Deskphone without entering a password

• dialing a call from the Inbox

• the capacity to attach up to three Expansion Modules for IP Deskphones 1100 Series, adding up to 54 programmable feature keys

Welcome

IP Deskphone controls

Figure 2 shows the Avaya 1140E IP Deskphone.

Figure 2: Avaya 1140E IP Deskphone

Welcome

This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Note: When you enable mute, a red LED on the Mute key remains lit.

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 43.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set.

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

Press the Expand key to access the Instant Messaging Log.

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The headset LED indicator on the

Headset key lights to indicate that the

headset is in use.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the

corresponding number on the dialpad to activate the item or continue navigate the list of items.

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator

lights. Also, when the ringer sounds, this indicator flashes.

When you receive an instant message (IM), the blue Visual Alerter/Feature Status

Indicator lights.

Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key.

Welcome

Press the Services key to access the following features:

1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and phone numbers)

2. Login—log in to your IP Deskphone only when the call server supports multiple user logins.

3. Logout—log out of your IP Deskphone.

4. Check For Updates—check for the latest software update for the IP Deskphone.Retrieve Parked Call (This feature is not available on all call servers.)

5. Reset Phone—reset your IP Deskphone.

6. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone.

7. Logging System—enable or disable the logging process.

8. Phone Information—view informat ion about the hardware and software on your IP Deskphone, including user and location information.

Press the Services key twice quickly to access the Network menu.

Press the Quit key to cancel the current operation or to exit the menu.

Note: Pressing the Quit key does not affect the status of active calls.

Welcome

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active IP Deskphone.

Note: This key does not function to send Instant Messages.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a shift key.

Press the Directory key to access the Address Book and the Friends list.

Note: You can access the Address Book while on a call and start a new call with a highlighted contact.

Welcome

Avaya 1140E IP Deskphone display

Your IP Deskphone has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and phone information.

• The lower display area provides context-sensitive soft key label information.

Figure 3: IP Deskphone LCD screen

Upper display area

User-defined feature key labels

Middle display area

Date/Time display Call party information Menu information Directories information

Lower Display Area

Context-sensitive key labels

Welcome

Cleaning the IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.

Welcome

Context-sensitive soft keys

Your IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different featur es and menus depending on the state of the IP Deskphone and the menu you access.

Figure 4 on page 26 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

Table 1 on page 26 lists the context-sensitive soft keys that you can use

to access menu items.

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 7)

Item Function

Redial or NewCall

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7)

Item Function

Press the abc context-sensitive soft

abc or 123

key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Msgs

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access your Missed Call details.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7)

Item Function

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the More… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[CallFwd] [DND] [Retrve] [More…]

• If you press the More… contextsensitive soft key from the first menu list twice, you access the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[Redial] [abc] [Msgs] [More…]

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7)

Item Function

Press the CallFwd context-sensitive

CallFwd

soft key to forward all calls to a specified address.

DND Press the DND context-sensitive soft

key to block all calls.

Retrve Press the Retrve context-sensitive

soft key to retrieve parked calls (local and server calls only).

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

When you press the More… context-sensit ive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive

soft key to activate the screensaver (only if the screensaver feature is enabled).

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7)

Item Function

Presnce Press the Presnce context-sensitive

soft key to configure the presence status for your IP Deskphone.

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu. The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

2. Audio—use to adjust tones and volume settings, access the Codecs menu to configure a USB headset.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subject — Call Fwd Notification — Missed Call Notification.

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