Avaya NN43112-101 User Manual

Avaya 1120E IP Deskphone with SIP Software User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.04 Part Code: NN43112-101

Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVA YA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APP L ICA B LE AVAYA A F FILI ATE ( "AVAYA " ).

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

October 2010

Standard 06.04. This document is up-issued to support changes related to rebranding.

September 2010

Standard 06.03. This document is up-issued to include the MultiLevel Precedence and Preemption service.

August 2010

Standard 06.01. This document is up-issued to support SIP Software Release 3.2.

March 2010

Standard 04.01. This document is up-issued to support SIP software Release 3.0.

Revision history

September 2008

Standard 03.05. This document is up issued to support corrections to graphics and technical information.

June 2008

Standard 03.04. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2.0.

July 2007

Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1.

January 2007

Standard 01.02

Revision history

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avaya 1120E IP Deskphone controls . . . . . . . . . . . . . . . . . . . 17

Avaya 1120E IP Deskphone display . . . . . . . . . . . . . . . . . . . 23

Cleaning the Avaya 1120E IP Deskphone

LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Idle display screen after dial pad input . . . . . . . . . . . . . . 30

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 31

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Available IP Deskphone call features . . . . . . . . . . . . . . . . . . . 43

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 46

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 49

Using your Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . 50

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 53

Connecting the AC power adapter (optional) . . . . . . . . . . 54

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 56

Selecting the headset tuning parameter . . . . . . . . . . . . . 56

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 57

Contents

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 58

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 58

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Entering text using the IP Deskphone dialpad . . . . . . . . . 61

Enabling and disabling the # Ends Dialing feature . . . . . . 63

Configuring the dialpad to alphanumeric dialing . . . . . . . 65

Entering text using the USB keyboard . . . . . . . . . . . . . . . 66

Accessing the Avaya 1120E IP Deskphone . . . . . . . . . . . 68

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Password protection for domains . . . . . . . . . . . . . . . . . . . 71

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Logging on to your Avaya 1120E IP Deskphone . . . . . . . 72

Configuring the duration of the login . . . . . . . . . . . . . . . . 76

Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 77

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 77

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 78

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Overwriting your personal Address Book . . . . . . . . . . . . . 81

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 82

Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 82

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Configuring the Avaya 1120E IP Deskphone . . . . . . . . . . . 86

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 86

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 87

Contents

Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 88

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 89

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adjusting the volume of the Handset,

Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . 94

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 98

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . 106

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Avaya USB headset adapter with HID . . . . . . . . . . . . . . 108

Third–party USB headsets with HID . . . . . . . . . . . . . . . 112

Analog Terminator Adapter for analog

(500/2500-type) telephone or fax machine . . . . . . . . . . 117

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 122

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 124

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contents

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Creating a new Call Decline Reason . . . . . . . . . . . . . . . 138

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 139

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 146

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 148

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 149

Copying information to the Address Book . . . . . . . . . . . . . . 153

Searching for a contact in the Address Book . . . . . . . . . . . . 155

Using the Search feature in the Address Book . . . . . . . 156

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Managing calls in the Call Inbox while not on a call . . . . 164

Viewing the details of a call in the Call Inbox . . . . . . . . . 167

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 169

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 171

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 172

Accessing the calls in your Call Inbox during a call . . . . 173

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Contents

Managing calls in the Call Outbox while not on a call . . 175

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 176

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 177

Viewing the details of a call in the Call Outbox . . . . . . . 178

Accessing the calls in your Call Outbox during a call . . . 179

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 181

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 181

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 182

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 183

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 184

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 185

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 186

Viewing the content of an Instant Message . . . . . . . . . . . . . 188

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 188

Initiating a call from an Instant Message . . . . . . . . . . . . 189

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 190

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Initiating a call using the active

call context-sensitive soft key menu . . . . . . . . . . . . . . . . 193

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Configuring a conference call . . . . . . . . . . . . . . . . . . . . . . . . 204

Ad hoc conferencing when connecting to the Call Server . . 205

Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Contents

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 214

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 217

Editing information of a friend . . . . . . . . . . . . . . . . . . . . 220

Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Remove a programmed feature key . . . . . . . . . . . . . . . . 238

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 240

Creating a feature key using the Copy key . . . . . . . . . . 245

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 252

Adding a new Presence state message . . . . . . . . . . . . . 254

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 255

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 257

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 260

PC Client softphone interworking with the

IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 262

Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Contents

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 267

Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 268

Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 269

Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Per-account call notification options . . . . . . . . . . . . . . . . 275

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Remembering settings after logout . . . . . . . . . . . . . . . . 276

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 285

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Contents

Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 289

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 297

Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Enabling or disabling the USB Port . . . . . . . . . . . . . . . . 297

Customizable banner for login . . . . . . . . . . . . . . . . . . . . . . . 299

Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 300

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 310

Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 311

Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

USB flash memory device support . . . . . . . . . . . . . . . . . . . . 323

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 336

Multi-Level Precedence and Preemption . . . . . . . . . . . . . 339

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Other MLPP service features . . . . . . . . . . . . . . . . . . . . . 340

Making a call with MLPP . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Making an MLPP call by going off-hook . . . . . . . . . . . . . 341

Making an MLPP call using Inbox/Outbox, Address Book, and

Friends List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Contents

Making an MLPP call from a received Instant Message 346

Making a call by using a programmed speed dial key . . 348

Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 349

Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 350

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Preemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Call Origination Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Re-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Feature interactions with MLPP . . . . . . . . . . . . . . . . . . . . . . 360

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0

(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Contents

Welcome

Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Net w ork (L AN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys. Figure 1 shows the user-defined feature keys and context-sensitive soft keys.

Figure 1: User-defined feature keys and context-sensitive soft keys

User-defined feature keys

Feature Key Line 1 (Reserved)

Context-sensitive soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• four user-defined feature keys with labels and indicators Note: The IP Deskphone designates Key 1 as Feature Key 1 and

reserves it as the line key for the IP Deskphone.

• four context-sensitive soft keys

Welcome

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting the ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Inbox — Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Instant Message Log — Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse Note: Powered downstream 1.1-compliant USB hubs are sup ported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Protocol (DHCP) network configuration

• hearing aid compatibility

• intercom/paging support

• secure digits when accessing voice mail during a call

Welcome

• logging off the IP Deskphone without entering a password

• dialing a call from the Inbox

• the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys

Avaya 1120E IP Deskphone controls

Figure 2 on page 17 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

User-defined feature keys

Visual Alerter/Message Waiting Indicator

High resolution display screen

context-sensitive soft keys

Inbox Outbox Directory

Handset

Speaker

Copy

Services Quit

Feature Status Indicator

Volume control

Mute

Handsfree

Enter

Dialpad

Goodbye

Expand

Headset

Hold

Navigation Cluster

Welcome

This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Note: When you enable mute, a red LED on the Mute key remains lit.

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 40.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set.

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

Press the Expand key to access the Instant Messaging Log.

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on the

Headset key lights to indicate that the

headset is in use.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the

corresponding number on the dialpad to activate the item or continue navigate the list of items.

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator

lights. Also, when the ringer sounds, this indicator flashes.

When you receive an instant message (IM), the blue Visual Alerter/Feature Status

Indicator lights.

Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key.

Welcome

Press the Services key to access the following features:

1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers)

2. Login—log in to your IP Deskphone only when the call server supports multiple user logins.

3. Logout—log out of your IP Deskphone.

4. Check For Updates—check for the latest software update for the IP Deskphone.Retrieve Parked Call (This feature is not available on all call servers.)

5. Reset Phone—reset your IP Deskphone.

6. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone.

7. Logging System—enable or disable the logging process.

8. Phone Information—view informat ion about the hardware and software on your IP Deskphone, including user and location information.

Press the Services key twice quickly to access the Network menu.

Press the Quit key to cancel the current operation or to exit the menu.

Note: Pressing the Quit key does not affect the status of active calls.

Welcome

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active IP Deskphone.

Note: This key does not function to send Instant Messages.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a shift key.

Press the Directory key to access the Address Book and the Friends list.

Note: You can access the Address Book while on a call and start a new call with a highlighted contact.

Welcome

Avaya 1120E IP Deskphone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides context-sensitive soft key label information.

Figure 3: IP Deskphone LCD screen

Upper display area

User-defined feature key labels

Middle display area

Date/Time display Call party information Menu information Directories information

Lower Display Area

context-sensitive key labels

Welcome

Cleaning the Avaya 1120E IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.

Context-sensitive soft keys

Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of th e IP Deskphone and the menu you access.

Figure 4 on page 24 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

Welcome

Table 1 on page 25 lists the context-sensitive soft keys that you can use

to access menu items..

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 6)

Item Function

Redial or NewCall

abc or 123

Msgs

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

Press the abc context-sensitive soft key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access your Missed Call details.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 6)

Item Function

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the More… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[CallFwd] [DND] [Retrve] [More…]

• If you press the More… contextsensitive soft key from the first menu list twice, you access the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[Redial] [abc] [Msgs] [More…]

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 6)

Item Function

Press the CallFwd context-sensitive

CallFwd

soft key to forward all calls to a specified address.

DND Press the DND context-sensitive soft

key to block all calls.

Retrve Press the Retrve context-sensitive

soft key to retrieve parked calls (local and server calls only).

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

When you press the More… context-sensit ive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive

soft key to activate the screensaver (only if the screensaver feature is enabled).

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 6)

Item Function

Presnce Press the Presnce context-sensitive

soft key to configure the presence status for your IP Deskphone.

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu. The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

2. Audio—use to adjust tones and volume settings, access the Codecs menu to configure a USB headset.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings

appear when the Auto Answer Mode is enabled on the IP Deskphone.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 6)

Item Function

Prefs 4. Language—use to change the

interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock

7. USB Locks—use to lock or unlock the following USB devices:

— USB Mouse — USB Keyboard — USB Headset — USB flash drive

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 6)

Item Function

Prefs 8. User Settings - use to modify the

following: — Call Settings — IM Settings — Voice Mail Settings — Change Location

More… Press the More... context-sensitive

soft key to return to the first menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 62.

Figure 5: Idle display screen after dial pad input

+ 370 hidden pages