Avaya NetVision Telephone User Manual

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Business Communications Manager NetVision Telephone and NetVision Data Telephone Feature Card

P0988138 05

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Trademarks

NORTEL NETWORKS and Business Communications Manager are trademarks of Nortel Networks.

Symbol, Spectrum24, and NetVision are trademarks of Symbol Technologies, Inc.

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NetVision quick start call basics

A handset user guide is supplied with each Symbol® NetVision handset which describes, in detail, how to use the buttons on the handset, including any data-related buttons found on the NetVision Data phone. Note: The buttons described here are not located in the same place on all models.

Logging into and out of the network

Logging in: Logging out:

END

SND

to turn the handset on.

Press

Enter your PIN number, and press .



SND

Press and hold to turn the handset off.

END

Quick start hints

You must be logged into the network:

SND

END

SND

If you pressed to silence a ringing call, to

retrieve the call, press or

choose Off-hook, if it is programmed into

FCT

the menu. Note: This sequence also produces a dial tone on an idle telephone.

Make call: Enter number and press . Answer Call: Press .

END

End call or feature: Press .

END

To Hold or Unhold a call, or to toggle

HOLD

between two calls:

HOLD

Press .



To Hold the call and drop the link so someone

HOLD

else can pick it up, press .

HOLD

END

SND

To recover a held call from a dropped link,

SND

press: .

HOLD

Active handset display

The handset display shown below is from the NetVision handset. If you have a NetVision data telephone or a new version of the handset, the shape of the display may have a different appearance, however, the icons on all handsets indicate the same thing:

Radio signal strength indicator

Active line indicator

Idle/alert icon

active call icon

NAME

XXX-XXXX

Call information

Battery strength indicator

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Out of Range tones

Display reads: No network

NVPhone

No Network

Handset status Tone

Idle 1 long beep and 2 short beeps

Active call 2 short beeps

You have 10 seconds to return to range or the handset disconnects.

Accessing feature codes

Some of the NetVision and NetVision Data telephone call features are configured through the NetVision Phone Administrator. These features appear in the function menu on the display of your

handset. These features can be accessed from that menu in one of the following ways:

Accessing the menu features

If the feature is on the pre-programmed menu:

1. Press (Function key)

2. Scroll to the menu item using and

3. Press .

FCT

SND

Accessing Business Communication Manager fea ture codes

If the feature you want is not on the menu, use the following sequence to invoke the code:

1. Press .

2. Find and select FEATURE on the menu.

3. Press .

4. Enter the feature code (listed below).

Or you can use one of the following shortcuts:

FCT

1<feature code> (idle line or during call) OR <feature code> (idle line only)

Note: 1 indicates the menu position of FEATURE.

FCT

SND

Accessing menu features by number

If you know the menu item number, you can access it by the menu number:

1. Press (Function key)

2. Press the number(s) on the dialpad for the

FCT

feature menu number.

SND

END

Ending a DTMF feature:

after starting a call and providing dialtone.

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Press to end sessions for DTMF features which require user input

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Telephone features

Some of these features may be programmed onto the menu. Refer to Accessing the menu features

for directions about how to use features programmed on the menu. Note that you can also

FCT

manually activate menu features with the codes given below.

You use the following feature codes by selecting the Feature menu item, then by entering the feature

code. Refer to Access in g Bu si ness Communication Man ager feature codes.

Call Center Agent Login

WXY

GHI

Call Center Agent Make Busy

Call Forward

WXY

Temporarily stop receiving calls from the Call Center system.

GHI

TUV

GHI

Cancel

Send your calls to another telephone in your system.

Call Park

PRS

To put a conference on hold: Press . The other two callers can still talk to

GHI

HOLD

each other. If you were the one who initiated the conference, the link drops.

SND

FCT

Cancel

HOLD

Conference

Press to return to the conference. If off-hook is programmed on the

FCT menu, you can also choose Off-hook to return to the conference.

To put a conference on hold: Press . The other two callers can still talk to each other. If you were the one who initiated the conference, the link drops.

SND

Press to return to the conference. If off-hook is programmed on the

FCT menu, you can also choose Off-hook to return to the conference.

FCT

DN query

Do Not Disturb

Display the directory number of the handset.

TUV

JKL

Cancel

TUV

JKL

When you are not on a call, prevent all incoming calls, except priority calls, from ringing at your telephone. When you are on a call, block an incoming priority call.

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Hunt groups

If you are a hunt group member, you have access to Hunt group features.

Language Choice

Last Number Redial

Line pools

Link

Messages

JKL

Select Primary Language for the telephone display.

ABC

Select Alternate Language for the telephone display.

DEF

Select Alternate Language 2 for the telephone display.

GHI

Select Alternate Language 3 for the telephone display.

Note: Alternate language choices only work for system-generated call features.

JKL

Automatically redial the last external telephone number that you dialed.

MNO

GHI

Line pools allow telephones to share several lines for making calls.

Enter the code, and then enter a line pool access code. (See your System Administrator for a list.)

PRS

Generate a Link signal ‹ to access a PBX or other host exchange.

Display the directory number of the handset. Send a message to another telephone within your system.

To view and reply to your messages:

MNO

SND

1. Press .

JKL

Page

Note: NetVision handsets can only send Pages. They cannot receive Pages.

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2. Press and

3. Press to call the person who left you the message.

To erase a message: Press while viewing a message.

MNO

and digits 1, 2 or 3 and zone 0, 1, 2, 3, 4, 5, or 6.

to view your message list.

HOLD

Make a page announcement through either the internal (code 1) or external (code 2) speakers, or both (code 3). Zone 0 pages all zones. Page announcements are programmed to timeout after a pre-selected amount of time. This is set by your System Administrator.

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MNO

zone 0, 1, 2, 3, 4, 5, or 6

and

Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones.

External page

MNO

ABC

Make a page announcement through an external loudspeaker system.

Internal and external page

zone 0, 1, 2, 3, 4, 5, or 6

and

DEF

MNO

Make a page announcement through both your telephone speakers and an external loudspeaker system. Zone 0 pages all zones.

Pause

Priority Call

Privacy

Speed Dial (Local)

PRS8TUV

Program in an external autodial sequence to insert a 1.5 second delay ›.

For pulse dialing: also inserts a 1.5 second delay.

MNO

WXY

Interrupt a person who is on a call.

A person on another call can invoke code (Do Not Disturb) to block

TUV

JKL

priority calls.

TUV

DEF

Change the privacy setting for an external line.

If a line normally has privacy, this permits another telephone that shares the line to join your call by selecting the line while you are using it. If a line normally has privacy disabled, this prevents another telephone that shares the line from joining your call by selecting the line while you are using it. The privacy setting is reestablished once you end your call or when you enter the Privacy feature code again.

To save speed dial numbers locally to the handset:

To add or replace a number on the handset list:

1. Dial the number.

2. Press .

3. Dial a unique two-digit location (00 - 99).

To dial from a speed dial:

1. Press once.

2. Key in the speed-dial location code (00-99).

3. Press .

FCT

SND

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To scroll through the speed-dial list:

1. Press once.

FCT

2. Scroll through the list shown on the display to find the number you want.

SND

3. Press .

SND

System Speed Dial

SWCA keys

System Wide Call Appearance

Dial an external telephone number using a two-digit code (01 to 70).

System speed dial codes can be used from any display telephone in the system. They are assigned by your System Administrator.

To make a call using a speed dial code:

1. Invoke the code.

2. Enter the two-digit code assigned to the parked call (01 to 70).

JKL

ABC

DEF

JKL

MNO

Use SWCA codes to retrieve and park calls on the system.

On display telephones, these codes will be assigned to buttons with indicators. On the NetVision handset, these codes may appear on the Function menu, or you enter the codes manually, using the menu Feature function.

Parking a call to SWCA keys:

Make a call available to any other telephone with the same SWCA key assignment. Also follow these procedures if you retrieved a SWCA call, and want to repark it.

– If you have the keys assigned to the feature menu: Choose the menu item

corresponding to a SWCA key or a SWCA key search command.

– If the code is not assigned to the feature menu use the Feature menu item, and

then enter the feature code for the SWCA key.

– If you want the system to assign an open SWCA key: Enter

JKL

ABC

. (This code can also be assigned to the feature

menu.)

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Answering a SWCA call:

– If you know where the call is parked:

Choose the Feature menu item, then enter the feature code for the SWCA key. The call becomes active on an intercom key.

– To find the oldest parked call: Enter .

PRS

DEF

JKL

(This code can also be assigned to the feature menu.) The call that has been parked the longest will become the active call on your intercom key.

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Time

– To find the newest parked call: Enter .

TUV

DEF

JKL

(This code can also be assigned to the feature menu.) The call that was parked last will become the active call on your intercom key. When you repark a call, regardless of when it was received, it becomes the newest parked call.

Putting a SWCA call on Hold:

How a SWCA call acts when you put it on Hold, depends on how the system settings are configured. Ask your system administrator how your system is configured.

One of the following will occur when you put a call on Hold for SWCA:

HOLD

– When you press on an active call, the call will return to an assigned

HOLD

SWCA key, or it will attempt to assign to a SWCA. If the call gets successfully parked, a call appearance will show up on all telephones with that SWCA key. If it does not successfully park, the call remains on Hold at your telephone.

– The call will simply remain on Hold at your telephone and you will have to

manually enter a SWCA code to park it for other telephones to access the call.

Intercom calls

Your system administrator also configures whether intercom calls will automatically assign to a SWCA key and whether they will automatically assign to a SWCA key if you put the call on Hold. Ask your system administrator how your system is configured. If intercom calls do not automatically assign to a SWCA key, you can manually enter a SWCA code to park an intercom call.

TUV

DEF

Briefly display the time and date while you are on a call.

Transfer

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PRS

Cancel

PRS

Send a call to another telephone within your system, or to an external telephone. You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.

1. Make or answer a call.

2. Invoke the code.

3. Call the person you want to transfer the call to.

4. Stay on the line if you wish to speak to the person first.

END

5. Press

END

to complete the transfer.

If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.

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Trunk Answer

TUV

0QZ0

Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system. This feature does not work for a private line.

Voice Call

Voice Mail

MNO6MNO

Make an announcement or begin a conversation through the speaker of another telephone in the system. Note: Telephones without speakers, such as the NetVision handset, must be set up to receive voice calls as ringing calls.

TUV

WXY

TUV

WXY

TUV

MNO

TUV7PRS

WXY

TUV

GHI

WXY

TUV8TUV

WXY

TUV

JKL

WXY

Leave a message:

Call forward a message:

Voice Mail directory number inquiry:

WXY

Transfer a message:

Intercept a message:

WXY

Access voice mail directory:

Record a voice mail call:

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Avaya NetVision Telephone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual