Avaya NetVision Phone Administrator's Guide
Part No. P0992141 01
Business Communications
Manager 2.5
NetVision Phone
Administrator Guide
2
Copyright © 2002 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Symbol, Spectrum24, and Net Vision are registered trademarks of Symb ol Technologies, Inc.
All other trademarks and registered trademarks are the pro pert y of their respective owners.
P0992141 01
Contents
Chapter 1
Installing NetVision telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
NetVision connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Access points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handset and call functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gathering system information before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Identifying the handset to the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Nortel NVPA tool to configure handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Configuring handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Adding user records and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Identifying the handset and downloading the record . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Identifying the handset to the Nortel NVPA tool . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Updating handset firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Downloading configurations to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Checking or updating your NVPA software version . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Setting up the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Downloading the handset configuration through the serial cable . . . . . . . . . . 17
Appendix A
Configurin g fea t u re c o de s fo r NetVision. . . . . . . . . . . . . . . . . . . . . . . . . . . 19
NetVision menu feature types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Indexed features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
DTMF features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Examples of DTMF code configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
NetVision Features tab configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Finding the correct Feature list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Determining values for the FtrBCM.txt file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Editing the FtrBCM.txt file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Customizing features for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IP Telephony Configuration Guide
Figures
Figure 1 General required parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure 2 Enable RAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure 3 Hold key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 4 PIN verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 5 Optional settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 6 Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Figure 7 NVPA default Features list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Figure 8 Connecting to a handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 9 Checking the Phone List entry for the handset . . . . . . . . . . . . . . . . . . . . 15
Figure 10 Selecting a handset for firmware download . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 11 Downloading new firmware to a handset . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 12 Downloading new firmware to a handset . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 13 Downloading the configuration to a handset . . . . . . . . . . . . . . . . . . . . . . 17
Figure 14 Checking NVPA version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 15 NVPA Feature screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 16 FtrBCM.txt file layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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IP Telephony Configuration Guide
Tables
Table 1 Indexed features, supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Table 2 Digit string special dialing characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 3 FtrBCM.txt values and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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IP Telephony Configuration Guide
6
P0992141 01
Chapter 1
Installing NetVision telephones
This document describes how to use the Nortel version of the NetVision Phone Administrator
(NVPA) software to confi gur e the features for Symbol * Net Vis ion wireless IP telephone handsets.
You download this software from the Symbol web site and install it on your local computer. You
must also obtain a special serial cable to connect between your computer and the handset to allow
the configuration yo u create in the NVP A to pass to the ha ndset, and f or the ha ndset info rmation to
pass to the NVPA. Refe r to “Ga thering sys tem informat ion before you st art” on page 8 for Symbol
website in formation.
NetVision connectivity
NetVision and NetVision Data wireless IP telephones connect to the Business Communications
Manager over a LAN through the Business Communications Manager LAN or WAN card. The
Business Communication Manager sees these telephones as IP telephones, which means that the
DN records are assigned from the digital range r at her than the Companion or ISDN r ang e of DNs.
The NetVision handsets use the default codecs set up for IP trunks.
7
Note: NetVision hand sets experience communicati ons problems if your syst em ha s NAT
between the handset internet connection and the published address of the Business
Communications Manager LAN. For this reason, this configuration is NOT supported.
From within the system, the hands ets can make and recei ve calls fr om any trunk type supp orted by
the system, which can include voice over IP (VoIP), digital and analog trunks. The handset DN
record determines which lines the handset can access.
The handset can communicate with any other type of telephone supported by the Business
Communications Manager system.
Access points
Instructions about installing the access point are provided with the access point equipment, which
is sold and installed separately. The access point is set up with an identification code (ESS ID)
which is entered into the h ands et ei ther throu gh a confi gurat ion do wnloa d or ma nuall y thro ugh the
dialpad, to allow the handset to access the system through that access point. All access points in
the same system have the same ESS ID to facilitate the roaming feature.
Keycodes
Before setting up NetVision telephones, you must ensure that keycodes have been entered for
sufficient numbers of IP telephones. For information on entering keycodes, see the Keycode
Installation Guide.
IP Telephony Configuration Guide
8 Chapter 1 Installing NetVision telephones
Handset and call functions
Symbol supplies a handset user guide which describes the features on the NetVision handset and
how to use them to perform basic functions.
The Business Communications Manager NetVision Feature card explains how to use the handset
to access features o n the Busi ness Communi cati ons Man ager sy stem and provide s some qui ck tip s
for basic call functions.
The Business Communications Manager Telephone Feature Programming Guide provides
information about how to use Business Communications Manager call features and includes a list
of supported features for the NetVision telephone.
Gathering system information before you start
Ensure the following is complete, or the information is on hand before you start configuring your
NetVision telephones:
1. You have obtained the Symbol NetVision serial cable, which is
used to transfer configuration information between the computer,
where the NVPA is installed, and the handset.
2. You have downloaded the Nortel NVPA to your computer.
http://www.symbol.com/services/downloads/nvfirmware2.html
or
• Go to the Symbol website: www.symbol.com/services/
downloads.
• Under Wireless Products, click on Netvision Voice-over -IP
Products.
• Click on Firmware and Software.
• Under the Administrator Software heading, ensure that you
click on the Nortel_ x.x.x.exe
* Uninstall the existing version of NVPA on your computer before
you install any new versions of the tool.
3. You have obtained the IP address of the subnet gateway for the
handset (Business Communications Manager IP address).
4. You have obtained the subnet mask for the handset subnet, if
required.
firmware link.
Purchase cable from Symbol at
<http://symbol.com>
(part number: 25-20528-01)
Download the NetVision Phone
Administrator software*
Default IP gateway fiel d
Subnet Mask field
5. You know the IP address of the Published LAN/WAN inter fa ce of
the Business Communications Manager.
6. You know the Name and Password that will be assigned to the
handsets.
P0992141 01
Node IP address field
H.323 record and
Nortel NVPA records
Chapter 1 Installing NetVision telephones 9
7. Decide which features you want to add to the handset menu.
NVPA tool: Refer to “NetVision men u feature t ypes” on page 19 if
you want to change the default lists.
8. The access point is installed and you have obtained the ESS ID. IEEE802 ESS field
9. You know the IP address for each handset. Phone List tab
10.You know the version of firmware that you need to download to
the handset.
Some examples:
• Netvision FH (2MB) phone - NF_FN_XXXXXX.BIN
• Dataphone FH (2MB) phone - DF_FNW_XXXXXX.BIN
• Netvision DS (11MB) phone - ND_FN_XXXXXX.BIN
• Dataphone DS (11MB) phone - DD_FN_XXXXXX.BIN
where XXXXXX is the version number
DTMF features/Index features
Features tab
Download tab,
BIN File to d ownload field
Identifying the handset to the system
The H.323 Terminals records are defined in the Unified Manager within the Business
Communications Manager. The information you enter into these records identify the handsets to
the Business Communications Manager system. Each handset is provided with a unique record.
From the information contained in the records, the Business Communications Manager determines
which handsets will be allowed to connect to the system. The Name and Password fields of this
record and the NVPA record for the handset must be exactly the same or the handset will not be
allowed to connect to the Business Communications Manager system.
Using the Nortel NVPA tool to configure handsets
Use the Nortel NVPA tool to create the configuration file for the handset to use to connect to the
system and to identify itself to the Business Communications Manager. This tool includes a page
for defining what features appear on the handset feature menu. For a description about how to
define feature menu items, refer to Appendix A, “Configuring feature codes for NetVision,” on
page 19.
The process for config uring an NVPA rec ord and downloading it to the hands et are in cluded unde r
these headings:
• “Configuring handsets” on page 10
• “Adding user records and features” on page 12
• “Identifying the handset to the Nortel NVPA tool” on page 14
• “Updating handset firmware” on page 15
• “Downloading configurations to the handset” on page 17
IP Telephony Configuration Guide
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