Avaya NetVision Phone User Manual

Part No. P0993475 03 March 17, 2004

Business Communications Manager

NetVision Phone Administrator Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORT EL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and W indows NT are re gistered tr ademarks of Mi crosoft Corporation. Symbol, Spe ctrum24, and NetVision are re gistered trademarks of Sym bol Technologie s, Inc. All other trademarks and registered trademarks are the property of th eir respective owners.

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Chapter 1 Installing NetVision telephones 7

NetVision connectivity 7

Access points 7

Keycodes 7

Handset and call functions 8

DHCP 8

Gathering system information before you start 8

Identifying the handset to the system 9

Using the Nortel NVPA tool to configure handsets 9

Before you start 10

Configuring handsets 10

Adding user records and features 12

Identifying the handset and downloading the record 13

Identifying the handset to the Nortel NVPA tool 13

Updating handset firmware 15

Downloading configurations to the handset 16

Setting up the handset 16

Downloading the handset configuration through the serial cable 16

Checking or updating your NVPA software version 17

Appendix A

Configuring feature codes for NetVision 19

NetVision menu feature types 19

Indexed features 19

Supported features 20

DTMF features 22

Examples of DTMF code configurations 23

NetVision Features tab configuration 23

Finding the correct Feature list 24

Determining values for the FtrBCM.txt file 24

Editing the FtrBCM.txt file 26

Customizing features for users 27

NetVision Phone Administrator Guide

Figures

Figure 1 General required parameters 10

Figure 2 Hold key programming 10

Figure 3 PIN verification 11

Figure 4 Optional settings 11

Figure 5 Adding Users 12

Figure 6 NVPA default Features list 13

Figure 7 Connecting to a handset 14

Figure 8 Checking the Phone List entry for the handset 14

Figure 9 Selecting a handset for firmware download 15

Figure 10 Downloading new firmware to a handset 15

Figure 11 Downloading the configuration to a handset 16

Figure 12 Checking NVPA version 17

Figure 13 NVPA Feature screen 19

Figure 14 FtrBCM.txt file layout 26

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Tables

Table 1 Indexed features, supported 20

Table 2 Digit string special dialing characters 22

Table 3 FtrBCM.txt values and descriptions 24

NetVision Phone Administrator Guide

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Chapter 1 Installing NetVision telephones

This document describes how to use the Nortel version of the NetVision Phone Administrator (NVPA) software to c onfigure the featu res for Symbol* NetVision wireless IP telephone handsets.

You download this software from the Symbol web sit e and install it on your local computer. You must also obtain a special serial cable to connect between your computer and the handset to allow the configuratio n you cr eate in t he NVPA to pass to the ha ndset, and f or the han dset infor matio n to pass to the NVPA. Refer to “Gatherin g syste m informati on before you start” on page 8 for Symbol website informati on.

NetVis ion connecti v it y

NetVision and NetVision Data wir eless IP telephones connect to the Business Communications Manager over a LAN through the Business Communications Manager LAN or WAN card. The Business Communication Manager sees the se telephones as IP telephones, which means that the DN records are ass igned from the digital r ange rather than the Companion or ISDN range of DNs. The NetVision handsets use the default codecs set up for IP trunks.

Note: NetVisi on handsets experience communications proble ms if your system has NAT

between the handset inter net connection and the published address of the Business Communications Manager LAN. For this reason, this configuration is NOT supported.

From within the system, the handset s can make and receive calls from any tr unk typ e supported by the system, which can include voice over IP (VoIP), digital and analog trunks. The handset DN record determines which lines the handset can access.

The handset can communicate with any other type of telephone supported by the Business Communications Manager syst em.

Access poin ts

Instructions abo ut installing the access point are provide d with the access point equipment, which is sold and installed separ ately. The access point is set up with an identification co de (ESS ID) which is entered into the handset either through a configur ation download or manually th rou gh the dialpad, to allow the handset to access the system through that access point. All a ccess points in the same system have the same ESS ID to facilitate the roaming feature.

Keycodes

Before setting up NetVision te lephones, you must ensure that keycodes have been entered for sufficient numbers of IP telephone s. For information on entering keycodes, see the Keycode

Installation Guide .

NetVision Phone Administrator Guide

8 Chapter 1 Installing NetVision telephones

Handset and call functions

Symbol supplies a handset user gui de which describes the features on the NetVision handset and how to use them to perform basic functions.

The Business Communications Manager NetVision Feature Card explains how to use the handset to access features on the Busines s Communications Manager syste m and provides some quick tips for basic call functions.

DHCP

If you are registering the NetVision handsets on a Business Communications Manager running DHCP, ensure that you first specify a list of static IP addresses for all the NetVision handsets you want to register.

Gathering system information before you start

Ensure the following is complete , or the information is on hand before you start configur ing your NetVision telephone s:

1. You have obtained the Symbol NetVision serial cable, which is used to transfer configuration information between the computer, where the NVPA is installed, and the handset.

2. You have downloaded the Nortel NVPA to your computer.

http://www.symbol.com/services/downloads/nvfirmware2.html

• Under the Administrator Software heading, click on the

Nortel_ x.x.x.exe

* Uninstall the existing version of NVPA on your computer before you install any new versions of the tool.

3. You have obtained the IP address of the subnet gateway for the handset (Business Communicati ons Manager IP address).

4. You have obtained the subnet mask for the handset subnet, if required.

5. If the system to which the handsets will register is running DHCP, you have entered a static IP list for all the handsets.

firmware link .

Purchase cab le fro m Sym b ol at

<http://symbol.com>

(part number: 25-20528-01)

Download the NetVision Phone Administrator software*

Note: The screens shown in this document are from NVPA version 4.

Default IP gateway field

Subnet Mask field

6. You know the IP address of the Published LAN/WAN interface of the Business Communications Manager.

7. You know the Name and Password that will be assigned to the handsets.

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Node IP address field

H.323 record and Nortel NVPA records

Chapter 1 Installing NetVision telephones 9

8. Decide which features you want to add to the handset menu. NVPA tool: Refer to “NetVisi on menu feature types” on page 19 if

you want to change the default lists.

9. The access point is installed and you have obtained the ESS ID. IEEE802 ESS field

10.You know the IP address for each handset. Phone List tab

11.You know the version of firmware that you need to download to the handset.

Some examples:

• NetVision FH (2MB) phone - NF_F N_XXXXXX.B IN

• Dataphone FH (2MB) phone - DF_FNW_XXXXXX.BIN

• NetVision DS (11MB) phone - ND_FN_XXXXXX.BIN

• Dataphone DS (11MB) phone - DD_FN_XXXXXX.BIN

• NetVision II DS (11 Mbit) phone - QD_FH_XXXX.BIN where XXXXXX is the version number

DTMF features/Index feat ures Features tab

Download tab, BIN File to download field

Identifying the handset to the system

The H.323 Terminals records are define d in the Unified Manager within the Business Communications Manager. The information you enter into these records identify the handsets to the Business Communication s Manager system. Each handset is provided with a unique record. From the informa tion cont ained in the re cords, t he Busi ness C ommunications M anager determine s which handsets will be allowed to connect to the system. The Name and Password fields of this record and the NVPA record for the handset must be exactly the same or the handset will not be allowed to connect to the Busines s Communications Manager system.

Using the Nortel NVPA tool to configure handsets

Use the Nortel NVPA tool to create the configuration file for the handset to use to connect to the system and to identify itself to the Business Communications Manager. This tool includes a page for defining what features appear on the handset feature menu. For a description about how to define feature menu items, ref er to Appendix A, “Configuring feature codes for NetVision,” on

page 19.

The process for conf iguri ng an NVPA record a nd downlo ading it t o the ha ndset are inc lu ded under these headings:

• “Configuring handse ts” on page 10

• “Adding user records and featur e s” on page 12

• “Identifying the handset to the Nortel NVPA tool” on page 13

• “Updating handset firmware” on page 15

• “Downloading configurations to the handset” on page 16

NetVision Phone Administrator Guide

10 Chapter 1 Installing NetVision telephones

Before yo u start

Before you can accomplish this procedure you need to ensure that you have the PC-to-handset cable on hand, and that you have downloaded the latest NVPA application from the Symbol website. Refer to items 1 and 2 in “ Gathering system information before you start” on page 8.

Configuring handsets

This procedure pr ovides in format ion about what m ust be ente red i nto the appli cati on to ensur e that the handsets work with the Business Communi cations Manager.

1 Open the NVPA application. 2 Ensure you select the correct site (Active site) or create a new site recor d. 3 Ensure the settings on the Site Data tab are correct. If not, make changes, as appropriate.

Refer to the figures on the following pa ges.

Required settings:

— General fields: Ensure the four fields indicated in the following figure have the

correct parameters. The RAS node IP address is the Published IP address for your Business Communications Manag er.

Figure 1 General required parameters

Published IP address of Business Communications Manager

—In the Ho ld Key Defin i tio ns box, select Dual 1, and set 1st Cmd to B.

Refer to the following figure .

Figure 2 Hold key programming

Access Point ID code

Subnet mask for handset

IP address of subnet gateway

Site gateway. (always set to BCM)

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