Avaya MultiVantage Configuration Manager Configuration Guide

Avaya MultiVantage™ Configuration Manager

Release 1.1 Installation and Configuration

555-233-137

Issue 2

August 2002

Notice

Every effort was made to ensur e that the in forma tion in th is docume nt was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aw a re that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or suppor t, in the U ni ted States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya We b site:

http://www.avaya.com/support/

If you are:

• Within the United States, click Escalation Lists, which includes escalation phone numbers within the U SA .

• Outside the United States, click Escalation Lists then click Glo- bal Escalation List, which includes phone numbers for the regional Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equi pm ent by some party.

Yo ur company's “tel ec ommunication s equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is an yone who is not a corporat e employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (in cl uding someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent .

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or tollfacility acces s )

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but appare ntl y in noc uous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of una uthorized intrusions associated with your system and/or its ne tworked equipment. Also real iz e that, if such an intrusion shoul d occur, it could result in a variety of losses to your company (including but not limited to, human/ data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Responsibility for Your Compan y’s Telecommunications Security

The final responsibility for securi ng both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources incl udi ng but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/s oftware-based security tools

• Shared information betwee n you and your peers

• Telecommunications security experts To prevent intrusions to your telecommunications equipment, you and your peers should carefully pro gra m a nd c onfi gure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardw ar e/software platforms and interfaces

• Any other equipment ne tworked to your Avaya products.

Voice Over Internet Protcal (VoIP)

If the equipment supports Voice over Internet Protocol (VoIP) fa c il ities, you may experience c ert ai n compromises in performa nc e, rel iability and security, even when the equipm e n t performs as warranted. These compromises may become more acute if you fail to follow Avaya's recommendations for configuration, operation an d use of the equipment. YOU ACKNOWLEDGE THAT YOU ARE AWARE OF THESE RISKS AND THA T YOU HAVE DETERMINED THEY ARE ACCEPTABLE FOR YOUR APPLICATION OF THE EQUIPMENT. YOU ALSO ACKNO WLEDGE THAT, UNLESS EXPRESSLY PROVIDED IN ANOTHER AGREEMENT, YOU ARE SOLELY RESPONSIBLE FOR (1) ENSURING THAT YOUR NETWORKS AND SYSTEMS ARE ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION AND (2) BACKING UP YOUR DATA AND FILES.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorize d m odifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specif ied by Avaya Inc. The cor rec ti on of i nter fer enc e c aused by such unauthorized modifi ca t ions, substitution or attachmen t will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment. The equipment described in thi s ma nual complies with standard s of the following organization s and l aw s, as applicable:

• Australian Communica tions Agency (ACA)

• American National Standards Institute (ANSI)

• Canadian Standards Association (CSA)

• Committee for European Electrotechnical Standardization

(CENELEC) – European Norms (EN’s)

• Digital Private Network Signaling System (DPNSS)

• European Computer Manufacturers Associatio n (ECMA)

• European Telecommunications Standards Institute (ETSI)

• FCC Rules Parts 15 and 68

• International Electrotechnical Commission (IEC)

• International Special Co mm i tt ee on Radio Interference

(CISPR)

• International Telecommunications Union - Telephony (ITU-T)

• ISDN PBX Network Specification (IPNS)

• National ISDN-1

• National ISDN-2

• Underwriters L aboratories (UL )

Product Safety Standards

This product complies with and conforms to the following international Product Safety stan da rds as ap pl icable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipme nt (IECEE) CB-96A.

Safety of Laser products, equipment classification and requirements :

• IEC 60825-1, 1.1 Edition

• Safety of Information Technology Equipment, CAN/CSA-

C22.2 No. 60950-00 / UL 60950, 3rd Edition

• Safety Requirements for Customer Equipment, ACA Technical Standard (TS) 001 - 1997

• One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

Electromagnetic Compatibility (EM C) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment – Immunity Characteristics – Limits and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IE C 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61 000-4-8

• Voltage Dip s and Variati ons IE C 61000-4-11

• Powerline Harmonics IEC 61000-3-2

• Voltage Fluctua ti ons a nd Fli c ker IEC 61000-3-3

Federal Communications Commission Statement Part 15:

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Pa rt 15 of the FCC Rules. These limits are designed to p rovide reasonable protection against harmful interference when the equipme n t is op er ated in a commercial environment. This equipmen t gen erates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Op eration of this equipment in a r esidential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling. Allowing thi s eq uipm en t t o

be operated in a manne r tha t does not provide prope r answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement t hat can be administered b y

the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exception s are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received .

Avaya attests that this registered equipment is capable of providing users access to int erstate providers of operato r services th rough the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a vi ol ation of the Telephone Operator Consumers Act of 1990.

This equipm ent complie s wi th Part 68 of th e F C C Rules. On the rear of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If req uest ed, this information mu st be provided to the telephone compan y.

The REN is used to determine the qua nt it y of de vices which may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of REN s should not exceed 5.0. To be certain of the num ber of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

REN is not required for some t ype s of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the following table.

Manufacturer’s Port Identifier

FIC Code SOC/REN/

A.S. Code

Network Jacks

Off/On premises station OL13C 9.0F RJ2GX,

RJ21X, RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X CO trunk 02GS2 0.3A RJ21X CO trunk 02LS2 0.3A RJ21X Tie trunk TL31M 9.0F RJ2G X Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN,

1KN, 1SN

6.0F RJ48C, RJ48M

120A2 channel service unit 04DU9-DN 6.0Y RJ48C

If the terminal equipment (for example, the MultiVantage

Solution equipment) cause s harm to the telephone n et w ork, the telephone com pany will notify you in advance that temporary discontinuance of service may be required . Bu t if a dvance notice is not pract ic al , the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is ne cessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the opera tion of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted servic e.

If trouble is experienced wi th this equipment, for repair or warra nt y information, please contact the Technical Service Center at 1-800-2422121 or contact your local Avaya representative. If the equi pm ent is causing harm to the telephon e network, the telephone com pany may request that you disconnec t th e equipment until the pro ble m is resolved. It is recommended that repairs be performed by Avaya certified technicians. The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corpor ation commission for information. This equipment, if it use s a tel e phone receiver, is hearing aid compati-

ble.

Canadian Department of Communications (DOC) Interfe rence Information

This Class A digital appar at us complies with Canadian I CE S -003. Cet appareil nu mérique de la classe A est conform e à la norme NMB-003 du Canada.

This digital apparatus do es not exc e ed C la ss A limit s for ra dio noise emission set out in the radio interference regulation of the Canadian Department of Communica ti ons.

Le Présent Appareil No m éri que n’émet pas de bruits radioélectriques dépassant les limites appl icab les a ux app areil s ma nicur es de la c lass A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Com m unications du Canada.

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the reg ist ra tion number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifica ti ons were met. It does not imply that Industry Canada app roved the equipment.

DECLARATIONS OF CONFORMITY

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United States of Americ a hereby certifies that the equipment describe d in thi s document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the A dm i n i strative Council on Terminal Attachments (ACTA) adopted technic al cr iteria. Avaya further asserts that Avaya handset-equipped terminal equipment described in this docu m ent com plies with Paragraph 68.316 of the FCC Rules and Regulations de fining Hearing Aid Compatibi li ty and is deemed comp atible with hearing a ids. Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative a nd are available on the following Web site:

http://support.avaya.com/elmodocs2/DoC/SDoC/index.jhtml/

All MultiVantage

system products are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products ma y be found at:

http://www.part68.org/

by conducting a search using “Avaya” as manufa cturer.

This is a Class A product based on the standard of the Volun ta ry Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a d o mestic environment, ra d io disturbance may occur, in which case, the user may be required to take corrective act ions.

Network Connections

Digital Connections - The equ ip me nt desc ribed in this document can be connected to the netwo rk di git al interfaces throughout the European Union. Analogue Connections - The equipment described in this docum e nt can be connected to the network analogue int erfaces throughout the following member states: Belgium Germany Luxembourg

Netherlands Spain United Kingdom

LASER Product

The equipment described in this doc um ent may contain Class 1 LASER Device(s) if single-mode fiber-optic cable is connected to a remote expa ns ion port network (EPN). The LASER device s operate within the follo wing parameters:

• Maximum power output –5 dBm to -8 dBm

• Center Wavelength 1310 nm to 1360 nm

• CLASS 1 LASER PRODUCT IEC 60825-1: 1998

Use of controls or adjustments or performance of procedures other than those specified herei n may result in hazardous radia ti on exposure. Contact your Avaya representative for more laser product information.

To order copies of this and ot her docu me nts:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.410.568.3680 FAX 1.800.457.1764 or 1.410.891.0207

Write: Globalwar e Solutions

200 Ward Hill Aven ue Haverhill, MA 01835 USA Attention: Avaya Account Management

E-mail: totalware @gwsmail.com

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénne) ma rk conforms to the European Union Radio and Telecommunications Terminal Equ ipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applic ab le.

Copies of these Declarations of Conformity (DoCs) signed by the Vice

President of MultiVantage

Solutions research and developm ent, Avaya Inc., can be obtained by contacting your local sales representative and are available on the following Web site:

http://support.avaya.com/elmodocs2/DoC/IDoC/index.jhtml/

Japan

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

How to Get This Book (and Others) on the Web . . . . . . . . . . . . . . . .9

How to Order More Copies of This Book . . . . . . . . . . . . . . . . . . . . .10

Chapter 1 — Resources a nd Notices. . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Help with the Installation . . . . . . . . . . . . . . . . . . . . . . . . . .11

Avaya Tech n o lo g y an d C o ns u lting (ATAC) . . . . . . . . . . . . . . . . . . .11

Avaya Remote Network Implementation Serv ices (RNIS) . . . . . . . .11

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . . . .12

Avaya Network Management Software Syst ems Support Group (NMSSS) 12

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Third-Party Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

System Security Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Network Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Toll Fraud Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Avaya Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Toll Fraud Intervention . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Chapter 2 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Chapter 3 — System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Red Hat Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Chapter 4 — Preparing MultiVantage Solutions for Use with

Configuration Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting servers to the network . . . . . . . . . . . . . . . . . . . . . . . . .21

Creating a Mul tiVantage so ftware login . . . . . . . . . . . . . . . . . . . . . .22

Avaya MultiVantage™ Configuration Manager Installation and Configuration 5

8EFPISJ'SRXIRXW

Chapter 5 — Installing Configuration Manager . . . . . . . . . . . . . . . . 23

Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Giving Avaya Access to Configuration Manager . . . . . . . . . . . . . . .23

Installing the Configuration Manager Server Software . . . . . . . . . .23

Installing Configuration Manager Client Software . . . . . . . . . . . . . .25

Starting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Installing the Java Runtime Environment . . . . . . . . . . . . . . . .27

Installing the Required C o m p o n en ts . . . . . . . . . . . . . . . . . . . . .2 8

Installing Avaya Site Administration . . . . . . . . . . . . . . . . . . . . .29

Specifying the Configuration Manager Server . . . . . . . . . . . . .30

Finishing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Uninstalling Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . .32

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Chapter 6 — Setting Up Configuration Manager . . . . . . . . . . . . . . . 33

Starting Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Setting Up the Configuration Manager Server . . . . . . . . . . . . . . . . .34

Adding Voice and Messaging Systems . . . . . . . . . . . . . . . . . . . . . . .34

Changing the Administrative Password . . . . . . . . . . . . . . . . . . . . . .37

Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Starting the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Initializing Voice Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Glossary and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6 Avay a Mul t iVa nta ge ™ Configuration Manager Installation and Configuration

4VIJEGI

4YVTSWI

4VIVIUYMWMXIW

This book explains how to install and configure Avaya MultiVantage™ Configuration Manager (Configuration Manager), how to test the installation, and how to troubleshoot it.

Installing and setting up Configur ation Manager requires familiarity with network administration, knowledge of the Red Hat implementation of the Linux operating sy stem, and proficiency with Linux administrati on. This knowledge is not taught in this book but is essent ia l f o r a su ccessful in st allation.

For this reaso n , we highly reco mmend that workstation o r network administrators take the primary role in installation.

-RXIRHIH%YHMIRGI

We wrote this book for workstation or network administrators.

'SRZIRXMSRW9WIHMR8LMW&SSO

In this book, we use the following typographi cal conventions:

• We use bold t ype fo r emphas is and f or a ny infor mati on that you should type; f o r e xa mple:

• We use Courier font for any information that the computer screen displays; for example:

• We use arrows to indicate options that you should select on cascading menus; for example: “Select File>Open” means choose the “Open” option from the “File” menu.

save translation.

Avaya MultiVantage™ Configuration Ma nager Installation and Configuration 7

%HHMXMSREP6IWSYVGIW

You ma y find the following additional resou rces helpful.

For help using Configuration Manager, look in the Configuration Manager online help. It explains how to perform basic administration tasks. To access the online help, start the Configuration Manager client and choose Help>Help Topics.

For help with complex administration tasks, see the Administrator’ s Guid e for Avaya MultiVantage™ Software, which explains system features and interactions in detail. You can access this document from the VisAbility home page.

8IPP9W;LEX=SY8LMRO

Let us know how th is b o ok m e a su r ed up to your expe ct ations. Your opinions are crucial to helping us meet your needs! You can send us your comments by mail, fax, or e-mail, as follows:

Mail: Avaya , In c.

MCM Documentation Team Room B3-H25 1300 W. 120th Ave. Denver , CO 80234-2726 USA

Fax: MCM Documentation Team

+ 1 303 538 1741

E-mail: document@avaya.com

8 Avaya MultiVantage™ Configuration Manager Installation and Configuration

4VIJEGI

,S[XS+IX8LMW&SSOERH3XLIVWSRXLI;IF

To view or download the latest version of this book, complete the following steps:

1. Install your internet browser. Most computers are sold with browsers already installed.

2. Get access to the Intern et. If you do not already have access to the Internet, contact an

Internet Service Provider (ISP) and se t up an account.

3. Set up your browser preferences. Refer to the docum e n t ation that came wi th yo u r br ow ser.

4. Install Adobe Acrobat Reader with Search, version 5.0 or later. This is available on your CD-ROM or from: http://

www.adobe.com.

5. Access http://www.avaya.com/support

6. Click

7. Click

8. Click

9. Under the heading, “VisAbility Management Suite,” click

10. Locate the title of the book you want and then click it.

Online Services. Product Documentation.

System and Network Management.

MultiVantage Configuration Manager 1.1.

Avaya MultiVantage™ Configuration Ma nager Installation and Configuration 9

,S[XS3VHIV1SVI'STMIWSJ8LMW&SSO

To order paper copies of this book, call or write us and request the following publication:

Order: Document Number:555-233-137

Issue: Issue 1 Date: 6/99

Call: Avaya Publications Center

Voice: 1 800 457 1235 Fax: 1 800 457 1764

If you are calling from somewhere that cannot access US 1-

800 numbers, then call: Voice: + 1 410 568 3680 Fax: + 1 410 891 0207

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

10 Avaya MultiVantage™ Configuration Manager Installation and Configuration

6IWSYVGIWERH2SXMGIW



Avaya provides our customers with a variety of planning, consulting, and technical services. The sections below briefly describe the resources and services that are available.

Client executives are your primary contact to obtain information and explore options to meet your specific business needs.

+IXXMRK,IPT[MXLXLI-RWXEPPEXMSR

If you are located within the United States and you want help installing or setting up Avaya MultiVantage™ Configuration Manager (Configuration M anager), call your Avaya representative.

If you are located outside the United St ates, call your Avaya representati ve or di stributor. Call at least 4 weeks be fo r e the date on which you want to install Configuration Manager.

%ZE]E8IGLRSPSK]ERH'SRWYPXMRK%8%'

ATAC works with client teams to develop detailed solutions for connectivity to MultiVantage™ solutions. The ATAC also designs network configurations to support Configuration Manager.

%ZE]E6IQSXI2IX[SVO-QTPIQIRXEXMSR 7IVZMGIW62-7

For this product, RNIS offers customers the following services:

• Verify platform readiness

• Remotely install Configuration Manag er

• Connect and configure voice systems to work with

Configuration Manager

• Verify customer acceptance

Avaya MultiVantage™ Configuration Ma nager Installation and Configuration 11

%ZE]E8IGLRMGEP7IVZMGI3VKERM^EXMSR873

%ZE]E8IGLRMGEP7IVZMGI3VKERM^EXMSR873

The TSO provides support for Configuration Manager to client teams, field technicians, and customers. The TSO will bill customers for support on a time and materials basis if the following conditions exist:

• Customers do not have a current maintenance agreement

• Customers do not procure and install the required systems

and software as defined in the VisAbility Management Suite Services Support Plan

• Customers request support that is outside the purchase agreement

The TSO does not support hardware or softwa re that customers purchase from third-party vendors.

%ZE]E2IX[SVO1EREKIQIRX7SJX[EVI7]WXIQW 7YTTSVX+VSYT21777

The Network Management Software Systems Support (NMSSS) group in Tampa Bay answers customer calls about applications in the VisAbil ity Management Suite. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about your application.

%ZE]E'SRXEGX-RJSVQEXMSR

You may find the following co n ta c t in f o rmation help f u l at various times during the process of installing and setting up this product This information was accurate at the time this book went to press. We update this information with each new release of Configuration Manager.

12 Avaya MultiVantage™ Configuration Manager Installation and Configuration

6IWSYVGIWERH2SXMGIW

Customers can access only the res ources in Table 1 (not Table 2). T o view Avaya web sites, Avaya recommends that you use Internet Explorer.

Table 1. Customer-Accessible Resources

Resource Contact Information

Avaya Support Centre http://support.avaya.com/ Network Management

1-800-237-0016. Software Systems Support group

Avaya Technical Services Organization (TSO)

Remote Network Implementation Services

For calls about Avaya Site Administration: 1-

800-242-2121 extension 15312.

http://www1.avaya.com/enterprise/who/

docs/dataimplementation/fullprodinfo.html (RNIS)

Toll Fraud Intervention 1-800-643-2353 prompt 1.

Table 2. Avaya Internal Resources

Resource Contact Information

Avaya Enterprise

http://aem-support.dr.avaya.com/

Management Support Avaya Technology and

Consulting Team (ATAC)

Phone: 1-888-297-4700, prompt 2,6.

Main site (requires a password):

http://forum.avaya.com

Remote Network Implementation Services

http://associate2.avaya.com/sales_market/

products/data-implementation-services/

(RNIS) VisAbility Man agement

Services Support Plan

http://associate2.avaya.com/solution/

support_plans/#Enterprise

VMS002 Form http://associate2.avaya.com/sales_market/

products/data-implementation-services/

Then click “Avaya VisAbility™ Management

Suite Configuration Request Form #2.”

Avaya MultiVantage™ Configuration Ma nager Installation and Configuration 13

8LMVH4EVX]6IWSYVGIW

8LMVH4EVX]6IWSYVGIW

The table below lis ts co n ta c t in f o rmation for thir d -p a r ty vendors.

Vendor Web Sites

Microsoft Main site: http://www.microsoft.com Red Hat Linu x Main site: http://www.redhat.com

7]WXIQ7IGYVMX]2SXMGIW

Customers are solely responsibl e for the security of their system, network, and acces s to hardware and software. The sections below define the precautions that all customers should take to maintain the security of their systems.

Table 3. Vendor web sites

2IX[SVO7IGYVMX]

Configuration Manager uses the standard security features on the Red Hat Linu x .

Avaya strongly recommends that customers use passwords to prohibit access to their systems and to rou tinely change those passwords to maintain security.

SECURITY ALERT:

Customers should always change passwords immediately after external vendors have completed installation, maintenance, troubleshooting, or other tasks on their system.

14 Avaya MultiVantage™ Configuration Manager Installation and Configuration

+ 30 hidden pages