Avaya Multisite Business Communications Manager Systems User Manual

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303

Document status: Standard Document version: 01.01 Document date: 29 June 2007

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

Sourced in Canada.

Contents

How to get help 5

Finding the latest updates on the Nortel Web site 5 Getting help from the Nortel Web site 6 Getting help over the phone from a Nortel Solutions Center 6 Getting help from a specialist by using an Express Routing Code 6 Getting help through a Nortel distributor or reseller 6

About this document 7

Audience 7 Related information 7

Overview 9 Prerequisites 11

Knowledge requirements 11

Capturing integration parameters 11 Establishing the system baseline 12

Training 11

BCM 200/400 Release 4.0 conﬁguration 17

BCM 200/400 Release 4.0 conﬁguration procedures 17 Conﬁguring incoming VoIP trunks 17 Verifying system license and keycodes 18 Conﬁguring VoIP trunk media parameters 19 Conﬁguring local Gateway parameters 23 Conﬁguring VoIP lines 28 Conﬁguring target lines 33

BCM 200/400 Release 3.7 conﬁguration 37

BCM 200/400 Release 3.7 conﬁguration procedures 37 Verifying incoming VoIP trunks provisioning 37 Adding keycodes ﬁles 38 Adding a functionality-speciﬁc keycode 38 Conﬁguring VoIP H.323 trunk media parameters 39 Conﬁguring VoIP SIP trunk media parameters 40 Conﬁguring H.323 local Gateway IP parameters 41 Conﬁguring SIP local Gateway IP parameters 42

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

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Release 4.0, 3.7 29 June 2007

4 Contents

Conﬁguring SIP subdomains 43 Conﬁguring remote H.323 Gateways 44 Conﬁguring remote SIP endpoints 45 Conﬁguring VoIP lines for outgoing calls 46 Conﬁguring target lines for incoming calls 49 Conﬁguring telephones to access outgoing VoIP lines 50

BCM50 conﬁguration 51

BCM50 conﬁguration procedures 51 Conﬁguring incoming VoIP trunks 51 Verifying system license and keycodes 52 Conﬁguring VoIP trunk media parameters 53 Conﬁguring local Gateway parameters 57 Conﬁguring VoIP lines 61 Conﬁguring target lines 65

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time of product release. To check for updates to the latest documentation and software for Business Communications Manager (BCM), click one of the following links:

For the...

Latest BCM 200 software Nortel page for BCM 200 software located at:

Latest BCM 400 software Nortel page for BCM 400 software located at:

Latest BCM50 software Nortel page for BCM 400 software located at:

Latest BCM 200 documentation Nortel page for BCM 200 documentation

Latest BCM 400 documentation Nortel page for BCM 200 documentation

Go to...

http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=8236

http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=171 41

http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=151 81

located at: http://www130.nortelnetworks.com/go/main.jsp ?cscat=DOCUMENTATION&resetFilter=1&poi d=8236

located at: http://www130.nortelnetworks.com/go/main.js p?cscat=DOCUMENTATION&resetFilter=1&p oid=17141

Latest BCM50 documentation Nortel page for BCM 200 documentation

located at: http://www130.nortelnetworks.com/go/main.js p?cscat=DOCUMENTATION&resetFilter=1&p oid=15181

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

6 How to get help

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone

number for your region:

ww.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

Toaccess some Nortel TechnicalSolutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchase a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

About this document

This document describes the conﬁguration of the Business Communications Manager (BCM) to integrate multiple BCM systems in a network. Integrate the BCM systems when all systems are installed and a baseline of operation has been achieved and tested.

The following systems and software releases are covered in this guide:

•

Business Communications Manager 200 Releases 4.0, 3.7, and 2.0

•

Business Communications Manager 400 Releases 4.0, 3.7, and 2.0

•

Business Communications Manager 50 Release 2.0

This document is intended to be a stand-alone guide, covering the prerequisites to and implementation of a successful multisite BCM integration. A minimum skill set and level of understanding is assumed. References to other NTPs, engineering guides, or troubleshooting guides are made for informational purposes.

If you are integrating the BCM to a CS 1000 system, refer to

Solution Integration Guide for Communication Server 1000/Business Communications Manager (NN43001-326).

Audience

The intended audience for this document includes installation, planning, and maintenance personnel.

Related information

The following NTPs are referenced in this guide:

•

BCM 4.0 Device Conﬁguration Guide (N0060600)

• BCM 4.0 Telephony Device Installation Guide (N0060609)

•

Keycode Installation Guide (NN40010-301)

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

8 About this document

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

Overview

The tasks in the Business Communications Manager multisite integration process are listed in Table 1 "Task Completion Checklist" (page 9). Use this checklist to implement the integration.

Table 1 Task Completion Checklist

Task Reference

Configure BCM 200/400 Release 4.0

Configure BCM 200/400 Release 3.7

1. "Configuring incoming VoIP trunks" (page 17)

2. "Verifying system license and keycodes" (page 18)

3. "Configuring VoIP trunk media parameters" (page

19)

4. "Configuring local Gateway parameters" (page 23)

5. "Configuring VoIP lines" (page 28)

6. "Configuring target lines" (page 33)

1. "Verifying incoming VoIP trunks provisioning" (page

37)

Solution Integration Guide for Multisite Business Communications Manager Systems

2. "Adding keycodes files" (page 38)

3. "Adding a functionality-specific keycode" (page 38)

4. "Configuring VoIP H.323 trunk media parameters"

(page 39)

5. "Configuring VoIP SIP trunk media parameters"

(page 40)

6. "Configuring H.323 local Gateway IP parameters"

(page 41)

7. "Configuring SIP local Gateway IP parameters"

(page 42)

8. "Configuring SIP subdomains" (page 43)

9. "Configuring remote H.323 Gateways" (page 44)

10. "Configuring remote SIP endpoints" (page 45)

11. "Configuring VoIP lines for outgoing calls" (page 46)

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10 Overview

Task Reference

12. "Configuring target lines for incoming calls" (page

49)

13. "Configuring telephones to access outgoing VoIP

lines" (page 50)

Configure BCM50

1. "Configuring incoming VoIP trunks" (page 51)

2. "Verifying system license and keycodes" (page 52)

3. "Configuring VoIP trunk media parameters" (page

53)

4. "Configuring local Gateway parameters" (page 57)

5. "Configuring VoIP lines" (page 61)

6. "Configuring target lines" (page 65)

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

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Release 4.0, 3.7 29 June 2007

Prerequisites

Before you begin to integrate the Business Communications Manager (BCM) systems, ensure that you complete the following prerequisites:

•

"Knowledge requirements" (page 11)

•

"Capturing integration parameters" (page 11)

•

"Establishing the system baseline" (page 12)

Knowledge requirements

The following knowledge and skills are required to implement a multisite BCM systems integration:

•

basic programming and provisioning skills for BCM systems

• working knowledge of various operating systems, including VxWorks, Unix, Linux, and Windows

•

principles of Voice over IP (VoIP) protocols

•

networking principles

Training

Nortel recommends that you complete product-speciﬁc training before you begin integrating the BCM systems. A complete list of courses is available at www.nortel.com

Capturing integration parameters

Table 2 "Integration parameters" (page 11) provides a list of parameters

required to successfully complete the integration. Record these parameters during the initial planning phase of the integration.

Table 2 Integration parameters

Parameter Value User IDs and passwords

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12 Prerequisites

Parameter Value

SIP Gateway endpoint authentication password (must match the NRS password)

IP addresses and URLs

Gatekeeper IP address Alternate Gatekeeper IP address (optional) Primary SIP proxy address Alternate SIP proxy address Primary NCS IP address Alternate NCS IP address Static endpoint IP address (same as the Node

IP address) Collaborative server IP address

Names

Service domain name in NRS SIP domain name (must be the same as the

service domain name) SIP Gateway endpoint name (must match the

NRS user ID) H.323 ID (preferable if it is the same as the one

in the Primary Signaling Server) H.323 Gatekeeper alias name (default is the

H.323 ID) Endpoint alias for BCM Read and write community names

Miscellaneous

SIP access port to use (port 5060 is recommended)

Establishing the system baseline

To successfully integrate voice services, you must ﬁrst establish the system baseline for the Business Communications Manager (BCM) systems, so that the systems are conﬁgured and working in a stand-alone environment.

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

Use Table 3 "Pre-integration checklist" (page 13)to complete system baselines prior to integration.

Table 3 Pre-integration checklist

Establishing the system baseline 13

Task Reference

BCM configuration is complete and passing data traffic.

BCM networking hardware is installed for integration.

PEC III Media Service Cards (MSC) are later.

Comments

To check the installed hardware:

1 Log on to Element Manager.

2 Select the Administration tab.

3 Expand the General folder.

4 Select Hardware Inventory.

5 Select the PCI Cards tab.

The cards installed in BCM are listed.

PECIII MSCs are required for T.38 Fax and IP telephony.

Solution Integration Guide for Multisite Business Communications Manager Systems

TocheckthePEChardware: 1 Log on to Element

Manager. 2 Select the Administration

tab. 3 Expand the General

folder.

4 Select Hardware Inventory.

5 Select the PCI Cards tab. 6 Select the MSC PCI

card and scroll down to the

Details for Card section.

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14 Prerequisites

Task Reference

BCM 200/400 is Release

4.0, 3.7, or 2.0. BCM50 is Release 2.0 or

later.

BCM 200/400 systems on the same network as the systems being integrated are Release 4.0 or later.

Comments

To check the software version:

1 Log on to Element Manager.

2 Select the Configuration tab.

3 Expand the System folder.

4 Select Identification. To check the software

version: 1 Log on to Element

Manager. 2 Select the Configuration

tab. 3 Expand the System

folder. 4 Select Identification.

VoIP Gateway Trunk licensing is purchased and loaded on BCM.

IP Client licensing is purchased and loaded on BCM.

MCDN feature licensing is purchased and loaded on BCM.

Keycode Installation Guide

(NN40010-301)

Keycode Installation Guide

(NN40010-30

Keycode Installation Guide

(NN40010-30

To check Feature Licenses: 1 Log on to Element

Manager. 2 Select the Configuration

tab. 3 Expand the System

folder. 4 Select Keycodes. To check Feature Licenses: 1 Log on to Element

Manager. 2 Select the Configuration

tab. 3 Expand the System

folder. 4 Select Keycodes. To check Feature Licenses: 1 Log on to Element

Manager.

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Establishing the system baseline 15

Task Reference

Comments 2 Select the Configuration

tab. 3 Expand the System

folder. 4 Select Keycodes.

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

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Release 4.0, 3.7 29 June 2007

16 Prerequisites

Solution Integration Guide for Multisite Business Communications Manager Systems

Enterprise: Common

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Release 4.0, 3.7 29 June 2007

BCM 200/400 Release 4.0 conﬁguration

This chapter describes conﬁguration procedures for the Business Communications Manager (BCM) 200 and 400 Release 4.0 systems.

Element Manager as viewed on your system may differ slightly from the screens shown in this chapter because you can customize the column display in Element Manager.

BCM 200/400 Release 4.0 conﬁguration procedures

The sequence of BCM 200/400 Release 4.0 conﬁguration procedures is as follows:

• "Conﬁguring incoming VoIP trunks" (page 17)

•

"Verifying system license and keycodes" (page 18)

•

"Conﬁguring VoIP trunk media parameters" (page 19)

• "Conﬁguring local Gateway parameters" (page 23)

•

"Conﬁguring VoIP lines" (page 28)

•

"Conﬁguring target lines" (page 33)

Conﬁguring incoming VoIP trunks

Perform the following procedure to conﬁgure incoming VoIP trunks.

Conﬁguring incoming VoIP trunks

Step Action 1

2 3

Solution Integration Guide for Multisite Business Communications Manager Systems

Log on to Element Manager. In the Task Navigation Panel, select the Conﬁguration tab. Select System > Keycodes.

See Figure 1 "Keycodes" (page 18).

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18 BCM 200/400 Release 4.0 conﬁguration

Figure 1 Keycodes

Load new Keycodes by loading a new keycode ﬁle or connecting to Nortel’s Keycode Retrieval System (KRS). For more information about keycodes and keycode retrieval, see Keycode Installation Guide (NN40010-301).

—End—

Verifying system license and keycodes

Perform the following procedure to verify system license and keycodes.

Verifying system license and keycodes

Step Action 1

2 3

Log on to Element Manager. In the Task Navigation Panel, select the Conﬁguration tab. Select System > Keycodes.

See Figure 1 "Keycodes" (page 18). In the Name column, scroll down to VoIP GW Trunk. The number of

license keys you have are listed in the Data column.

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Conﬁguring VoIP trunk media parameters 19

—End—

Conﬁguring VoIP trunk media parameters

Perform the following procedure to conﬁgure VoIP trunk media parameters.

Conﬁguring VoIP trunk media parameters

Step Action 1

Log on to Element Manager.

2 In the Task Navigation Panel, select the Conﬁguration tab. 3

Select Resources > Telephony Resources. See Figure 2 "Telephony Resources" (page 19).

Figure 2 Telephony Resources

5 Select the H.323 Media Parameters or SIP Media Parameters tab. 6

Solution Integration Guide for Multisite Business Communications Manager Systems

In the Modules panel, select the line where the Actual Type column is set to IP Trunks.

Enter the information that supports your system.

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20 BCM 200/400 Release 4.0 conﬁguration

Ensure that these settings are consistent with the other systems on your network. Refer to Table 4 "H.323 Media Parameters ﬁelds" (page 20) and

Table 5 "SIP Media Parameters ﬁelds" (page 21) for a description

of the parameters.

—End—

Table 4 H.323 Media Parameters ﬁelds

Field Value Description Preferred Codecs

Enable Voice Activity Detection

G.711 -uLaw G.711 -aLaw G.729 G.723

Add codecs to the Selected list and order them in the order in which you want the system to attempt to use them. The system attempts to use the codecs in top-to-bottom sequence.

Performance note: Codecs on all networked BCMs must be consistent to ensure the proper functionality of interacting features such as Transfer and Conference.

Systems running BCM Release 3.5 or later allow codec negotiation and renegotiation to accommodate inconsistencies in codec settings over VoIP trunks.

<check box> Voice Activity Detection (VAD), also known

as silence suppression, identifies periods of silence in a conversation and stops sending IP speech packets during those periods. In a typical telephone conversation, most of the conversation is half-duplex, meaning that one person is speaking while the other is listening. If VAD is enabled, no voice packets are sent from the listener end. This greatly reduces bandwidth requirements. G.723.1 and G.729 support VAD. G.711 does not support VAD.

Solution Integration Guide for Multisite Business Communications Manager Systems

Performance note: VAD on all networked BCMs and IPT systems must be consistent to ensure functionality of features such as Transfer and Conference. The Payload size on the IPT must be set to 30ms.

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Conﬁguring VoIP trunk media parameters 21

Field Value Description Jitter Buffer

Auto

Select the size of jitter buffer for your system. None Small Medium Large

G.729 payload size (ms)

G.723 payload size (ms)

G.711 payload size

10,20,30,40,50,60

Set the maximum required payload size, per

codec, for the VoIP calls sent over H.323 trunks.

Note: Payload size can also be set for Nortel

IP telephones. See

BCM 4.0 Telephony Device

Installation Guide (N0060609).

(ms) Incremental

payload size

<check box> When enabled, the system advertises a variable

payload size (40, 30, 20, 10 ms).

Enable T.38 fax <check box> When enabled, the system supports T.38 fax

over IP.

Caution: Fax tones broadcast through a

telephone speaker may disrupt calls at other

telephones using VoIP trunks in the vicinity of

the fax machine. To minimize the possibility of

your VoIP calls being dropped due to fax tone

interference:

•

place the fax machine away from other telephones

•

turn the fax machine’s speaker volume to the lowest level, or off, if available

Force G.711 for 3.1k Audio

<check box> When enabled, the system forces the VoIP trunk

to use the G.711 codec for 3.1k audio signals,

such as modem or TTY machines.

Note: You also can use this setting for fax

machines if T.38 fax is not enabled on the trunk.

Table 5 SIP Media Parameters ﬁelds

Field Value Description Preferred Codecs

Solution Integration Guide for Multisite Business Communications Manager Systems

G.711 -uLaw G.711 -aLaw G.729

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Add codecs to the Selected list and order them

in the order in which you want the system to

attempt to use them. The system attempts to use

the codecs in a top-to-bottom sequence.

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