Avaya MultiSite Administration
Release 2.1
Configuration
555-233-137
Issue 6
July 2004
Copyright 2004, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensur e that the in forma tion in this do cume nt
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontracto r, or is not working on your
company's behalf). Be aw a re t h at the re ma y be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support
• Within the United States, click the Escalation Management link.
Then click the approp ria t e li nk for the type of support you need.
• Outside the Unit ed States, click th e Escalation Management link.
Then click the International Services link that includes telephone
numbers for the internationa l Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or m al ic io us access to or use of) your company's
telecommunications equipment by some party.
Your company's “t elecommunicatio n s equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is an yone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (in cl udi ng someone who may be
otherwise authorized) who accesses your telecommunications
equipment with eit her malicious or mischievous i n te nt .
Such intrusions may be either to/throu gh sync hronous (timemultiplexed and/or circ uit -ba sed) or asynchronous (character-,
message-, or packet-based) equi pm ent or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility acces s )
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but a ppa re ntl y in noc uous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
. If you are:
.
Be aware that there may be a ri sk of unauthorized intrusions
associated with your syste m a nd/ or it s net w orked equipment. Also
realize tha t, if such an intru s ion should occ u r, it could result in a
variety of losses to your company (including but not limit ed to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securi ng both this system and its
networked equipmen t re sts wit h you - Avaya’s customer system
administrator, your telecommunications pe e rs, a nd your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources incl udi ng but not limited to:
• Installation docu ments
• System administration documents
• Security documents
• Hardware-/so ft w ar e-based security t ool s
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully pro gra m a nd c onfi gure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardw ar e/software platforms an d int erfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience difference s in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorize d modifications of this equipment or the
substitution or attachment of connecting cables and equipment othe r
than those specified by Avaya Inc. The correction of interference
caused by such unauth orized mo dificati ons, subs tituti on or atta chment
will be the responsi bili ty o f the u ser. Pursuan t to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment , CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3r d Edition
Safety Requirements for Custom e r Equipment, ACA Technical
Standard (TS) 001 - 1997
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 19 93, N O M SCFI 016 1993, NOM 019
SCFI 1998
The equipment described in this doc um e nt m ay con ta in Class 1
LASER Device(s). These devices comply with the following
standards:
• EN 60825-1, Edition 1. 1, 1998-01
• 21 CFR 1040.10 and CFR 1040 .11.
The LASER devices op erate within the followi ng pa rameters:
• Maximum power output : -5 dB m to -8 dBm
• Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustmen ts or pe rformance of procedures oth er
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.
Electromagnetic Compatibility (EM C ) Standards
This product complies w it h and conforms to the following
international EMC standa rds and all relevant national deviati ons:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22: 1997 and
EN55022:1998.
Information Technology Equipment – Immunity Cha ra ct er istic s –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
• Electrostatic Discharge (ESD) IEC 61 000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IE C 61000-4-6
• Mains Frequency Magnetic Field IEC 61000-4-8
• Voltage Dips and Variations IEC 61000-4-11
• Powerline Harmonics IEC 610 00-3-2
• Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. The s e limits are designed to provide reasonable
protection against h a r m ful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interferenc e to radio communications . Op eration of this
equipment in a residential area is likely to cause harmful
interference in w h ic h case the user will be req u ired to c o rrect the
interference at his own expense.
Part 68: Answer-Supervision Signaling
Allowing this equipm ent to be operated in a man ner that does not
provide proper answer-supervision sig na ling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorde d an n ou ncement that can be admin i stered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissi bl e exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is rece ived.
Avaya attests that this registered equipment is capabl e of providing
users access to int erstate providers of operato r services th rough the us e
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G 650 M e d ia Gat eways:
This equipment complie s with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence numb er (R EN ) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complie s with Part 68 of th e F C C rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product i de nti fi er in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a decim al p oin t (fo r
example, 03 is a REN of 0.3). If requested, this number must be
provided to the tel ephone company.
For all media gateways:
The REN is used to determine the qua ntity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RE Ns should not exceed 5.0. To be
certain of the num ber of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some t ype s of ana l og or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G 650 M e d ia Gat eways:
Manufacturer’s Port
Identifier
Off premises station OL13C 9.0F RJ2GX,
DID trunk 02RV2-T 0.0B RJ2GX,
CO trunk 02GS2 0.3A RJ21X
Tie trunk TL3 1M 9.0F RJ2G X
Basic Rate Int e r face 0 2I S 5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN 6.0F RJ48C,
120A4 channel servic e unit 04DU9-DN 6. 0Y RJ48C
FIC Code SOC/REN/
A.S. Code
02LS2 0.3A RJ21X
04DU9-IKN 6.0F RJ48C,
04DU9-ISN 6.0F RJ48C,
Network
Jacks
RJ21X,
RJ11C
RJ21X
RJ48M
RJ48M
RJ48M
For G350 and G700 Media G ate w ays:
Manufactur er’s Port
Identifier
Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C
1.544 digital interface 04DU9-BN 6.0Y RJ48C
Basic Rate Interface 02IS5 6.0F RJ49C
For all media gateways:
If the terminal equipment (for examp le , the media server or me dia
gateway) causes harm to the tel e phone network, the telephone
company will notify you in advance that temporar y di scontinuance of
service may be require d. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures tha t co uld affect the operation of the
equipment. If this hap p e ns, t he telephone company will provide
advance notice in order for you to ma ke nec essa ry m odifications to
maintain uninterrupted service.
If trouble is experienced w i th t his equipment, for repair or warrant y
information, plea s e contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing ha rm to the telephone network, the telephone
company may request tha t you disconnect the equipment until the
problem is re s olved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product . It is designed to
be connected to a co mp atible modular jack th at is also compliant . I t is
recommended that repairs be performed by Avaya certified
technicians.
The equipment cannot be use d on public coin phone service provided
by the telephone com pany. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
This equipmen t, if it uses a telephone receiver, is hearing aid
compatible.
FIC Code SOC/REN/
A.S. Code
04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C
Network
Jacks
Declarations of Conformity
United States FCC Part 68 Supplier ’s Declaration of Conform ity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that th e
equipment describe d in thi s document and bearing a TIA TS B-168
label identi f ication number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, an d the A dm inistrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies wi th Pa ragraph
68.316 of the FCC Rules and Regu lati ons de fi ning Hearing Aid
Compatibil ity and is deeme d compatible with hearing aids.
Copies of SDoCs signed by the Responsible Par ty in the U. S. ca n be
obtained by contacting your local sales representative a nd a re
available on the following Web site: http://www.avaya.com/support
All A vay a me dia s erv ers an d me dia ga te way s are compl ia nt wi th FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment spec ified in this docum ent
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low V oltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sale s representative and are avai la bl e on the
following Web site: http://www.avaya.com/support
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for Interfe rence by Information Technology
Equipmen t ( V CCI). If this equipment is us ed in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take co rrective actions.
by conducting a search using “Avaya”
.
.
Canadian Department of Communications (DOC) Interfe rence
Information
This Class A digital appar at us complies with Canadian ICE S -003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets t he applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, be fore the registration
number signifies that registration was perform e d based on a
Declaration of Conformi ty i ndicating that Industry Canada tec hni cal
specifications were met. It does not imply that Industry Canada
approved the equipment.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write: Globalware Solutio ns
E-mail: totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
.
Contents
Preface 7
• Purpose 7
• Prerequisites 7
• Intended Audience 7
• Conventions Used in This Book 7
• Additional Resources 8
• Tell Us What You Think! 8
• How to Get This Book (and Others) on the Web 8
• How to Order More Copies of This Book 9
1 Resources and Notices 11
Contents
• Getting Help with the Installation 11
• Avaya Technology and Consulting (ATAC) 11
• Avaya Remote Network Integration Services (RNIS) 11
• Avaya Technical Service Organization (TSO) 12
• Avaya Network Management Software Systems
Support Group (NMSSS) 12
• Avaya Contact Information 12
• Third-Party Resources 13
• System Security Notices 14
Network Security 14
Toll Fraud Security 14
Avaya Disclaimer 14
Toll Fraud Intervention 14
2 Overview 15
• Client Requirements 15
• Configuration Checklist 16
3 Setting Up MultiSite Administration 17
• Starting MultiSite Administration 17
• Setting Up the MultiSite Administration Server 18
• Assigning Messaging Systems 18
• Changing the Administrative Password 19
Avaya MultiSite Administration Configuration 5
July 2004
Contents
• Adding Users 19
• Starting the Queue 21
• Initializing Voice Systems 21
• Adding a Voice System 22
• Adding a Messaging System 23
Glossary and Abbreviations 25
Index 27
6 Avaya MultiSite Administration Configuration
July 2004
Preface
Purpose
This book explains how to configure Avaya MultiSite Administration (MultiSite Adminis tration) and
how to troubleshoot it.
Prerequisites
Installing and setting up MultiSite Administratio n requires familiarity with network administration,
knowledge of the Red Hat implementation of the Linux operating system, and proficiency with Linux
administration. This knowledge is not taught in this book but is essential for a successful installation.
For this reason, we highly recommend that workstation or network administrators take the primary role in
installation.
Preface
Purpose
Intended Audience
We wrote this book for workstation or network administrators.
Conventions Used in Th is Book
In this book, we use the following typographical conventions:
• We use bold type for emphasis and for any infor mati on that you shou ld type; for examp le: save
translation
• We use Courier font for any information that the computer screen displays; for example: login.
• We use arrows to indicate options that you should select on cascading menus; for example:
“Select File>Open” means choose the “Open” option from the “File” menu.
.
Avaya MultiSite Administration Configuration 7
July 2004
Preface
Additional Resources
Additional Resources
You may find the following additional resources helpful.
For help using MultiSite Administration, access the MultiSite Administration online help. It explains
how to perform basic administration tasks. To access the online help, start the MultiSite Administration
client and choose Help>Help Topics.
For help with complex administration tasks, see the Administrator’s Guide for Avaya Communica t ion
Manager Software, which explains system features and interactions in detail. You can access this
document from the Integ rated Managem ent home page .
Tell Us What You Think!
Let us know how this book measured up to your expectations. Your opinions are crucial to helping us
meet your needs! You can send us your comments by mail, fax, or e-mail, as follows:
Mail: Avaya, Inc.
MultiSite Administration Documentation Team
Room 3C-313
307 Middletown Lincroft Rd.
Lincroft, NJ 07738-1526
USA
Fax: MultiSite Administration Documentation Team
+ 1 732 852-2469
E-mail: document@avaya.com
How to Get This Book (and Others) on the Web
You can view or download the latest version of this book from the Avaya, Inc. web site. You must have
access to the Internet, an Internet browser, and Adobe Acrobat Reader (version 5.0 or later) with Search.
Adobe Acrobat Reader is available from http://www.adobe.com.
To view or download the latest version of the Avaya Integrated Management documentation:
1 Access http://www.avaya.com/support.
2 Click Product Documentation.
3 Click System and Network Management.
4 Locate the heading “Avaya Integrated Management,” and click the link corresponding to the
software release.
5 Locate the title of the book, and click the link corresponding to the book.
8 Avaya MultiSite Administration Configuration
July 2004
How to Order More Copies of This Book
How to Order More Copies of This Book
To order paper copies of this book, call or write us and request the following publication:
Order: Document Number:555-233-137
Issue:Issue 6
Date: July 2004
Call: Avaya Publications Center
Voice:1 800 457 1235
Fax: 1 800 457 1764
If you are calling from somewhere that cannot access US 1-800 numbers, then call:
Voice:+ 1 207 866 6701
Preface
Fax: + 1 207 626 7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835
USA
Avaya MultiSite Administration Configuration 9
July 2004
Preface
How to Order More Copies of This Book
10 Avaya MultiSite Administration Configuration
July 2004
1 Resources and Notices
A vaya provides our customers with a variety of planning, consulting, and technical services. The sections
below briefly describe the resources and services that are available.
Client executives are your primary contact to obtain information and explore options to meet your
specific business needs.
Getting Help with the Installation
If you are located within the United States and you want help installing or setting up MultiSite
Administration, call your Avaya representative.
If you are located outside the United States, call your Avaya representative or distributor. Call at least 4
weeks before the date on which you want to install MultiSite Administratio n.
Resources and Notices
Getting Help with the Installation
Avaya Technology and Consulting (ATAC)
ATAC works with client teams to develop detailed solutions for connectivity to Avaya media servers
running Communication Manager software. The ATAC also designs network configurations to support
MultiSite Administration.
Avaya Remote Network Integration Services (RNIS)
For this product, RNIS offers customers the following services:
• Verify platform readiness
• Remotely install MultiSite Administration
• Configure the network management server for each voice system to be managed by MultiSite
Administration
• Verify customer acceptance
Avaya MultiSite Administration Configuration 11
July 2004
Resources and Notices
Avaya Technical Service Organization (TSO)
Avaya Technical Service Organization (TSO)
The TSO provides support for MultiSite Administration to client teams, field technicians, and customers.
The TSO will bill customers for support on a time and materials basis if the following conditions exist:
• Customers do not have a current maintenance agreement
• Customers do not procure and install the required systems and software as defined in the Avaya
Integrated Management Services Support Plan
• Customers request support that is outside the purchase agreement
The TSO does not support hardware or software that customers purchase from third-party vendors.
Avaya Network Management Software Systems Support Group (NMSSS)
The Network Management Software Systems Support (NMSSS) group in Tampa Bay answers customer
calls about applications in Avaya Integrated Management. NMSSS will either answer your questions
directly or connect you with an associate who can answer questions about your application.
Avaya Contact Information
You may find the following contact information helpful at various times during the process of installing
and setting up this product. This information was accurate at the time this book went to press. We update
this information with each new release of MultiSite Administration.
Customers can access only the resources in Table 1
recommends that you use Internet Explorer.
T a ble 1: Customer-Accessible Resources
Resource Contact Information
Avaya Support Centre http://www.avaya.com/support
Network Management
Software Systems Support
group
1-800-237-0016.
(not Table 2). To view Avaya web sites, Avaya
Avaya Technical Services
Organization (TSO)
Remote Network Integration
Services (RNIS)
Toll Fraud Intervention 1-800-643-2353 prompt 1.
12 Avaya MultiSite Administration Configuration
For calls about Avaya Site Administration:
1-800-242-2121 extension 15312.
http://www1.avaya.com/enterprise/brochures/svc1369
.pdf
July 2004
T able 2: Avaya Internal Resources
Resource Contact Information
Resources and Notices
Third-Party Resources
Avaya Enterprise
Management Support
Avaya Technology and
Consulting Team (ATAC)
Remote Network Integration
Services (RNIS)
Integrated Management
Services Support Plan
AIM002 Form http://associate2.avaya.com/sales_market/products/dat
http://aem-support.dr.avaya.com/
Phone: 1-888-297-4700
Main site (requires a password):
http://forum.avaya.com
http://associate2.avaya.com/sales_market/products/dat
a-implementation-services/
http://associate2.avaya.com/solution/support_plans/#
Enterprise
a-implementation-services/
Then click “Avaya Integrated Management
Configuration Request Form #2.”
Third-Party Resources
The table below lists contact information for third-party vendors.
Table 3: Vendor web sites
Vendor Web Sites
Microsoft Main site: http://www.microsoft.com
Red Hat Linux Main site: http://www.redhat.com
Avaya MultiSite Administration Configuration 13
July 2004
Resources and Notices
System Security Notices
System Security Notices
Customers are solely responsible for the security of their system, network, and access to hardware and
software. The sections below define the precautions that all customers should take to maintain the
security of their systems.
Network Security
MultiSite Administration uses the standard security features on the Red Hat Linux.
Avaya strongly recommends that customers use passwords to prohibit access to their systems and to
routinely change those passwords to maintain security.
!
SECURITY ALERT:
Customers should always change passwords immediately after external vendors have
completed installation, maintenance, troubleshooting, or other tasks on their system.
Toll Fraud Security
Although MultiSite Administration is generally not at risk for toll fraud, customers are solely responsible
for the security of their entire telecommunications system.
Toll Fraud is the unauthorized use of a company’s telecommunications system by unauthorized parties.
Unauthorized parties are persons other than the compan y’s employees, agents, subcontractors, or persons
working on behalf of the company. Toll fraud can result in substantial additional charges for the
company’s telecommunications services.
The company’s system manager is responsible for the security of the company’s system, which includes
programming and configuring the equipment to prevent unauthorized use.
Avaya D isc laimer
Avaya does not warrant that this product is immune from or will prevent unauthorized use of commoncarrier telecommunications services or facilities accessed through or connected to it. Avaya will not be
responsible for any charges that res ult from such unauthorized use.
Toll Fraud Intervention
If customers suspect that they are a victims of toll fraud and need technical assistance, they should refer
to the phone number listed for Toll Fraud I ntervention
on page 12.
14 Avaya MultiSite Administration Configuration
July 2004
2 Overview
MultiSite Administration is a client-server based application that enables you to administer Avaya media
servers running Communication Manager software. MultiSite Administration offers these powerful
features:
• enables multiple administrators to administer the same (or separate) Avaya media servers at the
same time, remotely;
• offers graphical station and system administ ra t i on scre ens;
• offers easy-to-use wizards for basic administration ta sks;
• lets you cut through (using terminal emulation) to administer other telephony devices.
Client Requirements
MultiSite Administration client workstations shoul d meet the following requirements:
Overview
Client Requirements
Parameter R equirement
Operating
system
Other soft ware Internet Explorer 6.0 and Java Runtime Environment 1.4.2
Processor 600 MHz
RAM 256 MB
Available
Disk Space
CD-ROM Optional
Network
Connectivity
IP Addresses Static or dynamic (DNS preferred)
Display SVGA
Windows XP Professional, Windows 2000, or Windows
2003
(provided)
Minimum: 100 MB on the drive that contains the Windows
System folder (normally but not always the C: drive)
Maximum: Up to 1GB (if this computer is running all
Integrated Management client applications)
TCP/IP
Avaya MultiSite Administration Configuration 15
July 2004
Overview
Configuration Checklist
Configuration Checklist
1 Setting Up MultiSite Administration on page 17
2 Test the Installation.
T est that a MultiSite Administration client can connect to each voice system. Test that clients can
(or cannot) access the parts of MultiSite Administration that you specified when setting user
permissions.
16 Avaya MultiSite Administration Configuration
July 2004
Setting Up MultiSite Administration
Starti ng Mul tiSi t e Admini stra tion
3 Setting Up MultiSite Administration
T o set up MultiSite Administration, you will complete the following basic activities, which are described
in more detail in this chapter:
1 Starting MultiSite Administration on page 17
2 Setting Up the MultiSite Administration Server on page 18
3 Assigni ng Me ss a gi ng Systems on page 18
4 Changing the Administrative Password on page 19
5 Adding Users on page 19
6 Starting the Queue on page 21
7 Initializing Voice Systems on page 2 1
NOTE:
If you want to add a voice system or messaging system, you must use Integrated
Management Database (IMD). To add a voice system, see Adding a Voice System
22. To add a messaging system, see Adding a Messaging System
on page 23.
on page
Starting MultiSite Administration
1 Go to the Launch Products page, and click Avaya MultiSite Administration.
2 At the Login dialog box, enter your Login ID, your password, and click Login.
The first time you start MultiSite Administration, enter the administrative Login ID
the default password.
If you upgraded from Avaya MultiSite Administration 2.0, enter your Login ID and password.
The upgrade is now complete.
admin and
Avaya MultiSite Administration Configuration 17
July 2004
Setting Up MultiSite Administration
Setting Up the MultiSite Administration Server
Setting Up the MultiSite Administration Server
To set up the MultiSite Administration server, complete the following steps:
1 From the main screen, click the MSA Manager tab, if it is not already displayed.
2 Click MSA Server Configuration.
The Welcome dialog box appears.
3 Click Next.
4 (Optional) Complete the fields in this dialog box.
5 Click Next.
6 Specify whether you want to initialize voice systems manually or automatically.
If you want MultiSite Administration to perform an initialization automatically as soon as it
receives notification from the Integrated Management database (IMD) of new data for a voice
system, select the Automatic Initialization option button.
If you want to initialize the voice system manually, select the Manual Initialization option
button. If you select this option button, you must use Task Scheduler or System Resources in
MultiSite Administration to initialize the voice system.
7 (Optional) Specify the number of minutes after which inactive MultiSite Administration users
should automatically be disconnected from the server.
8 Click Next.
MultiSite Administrati on displays the Summary dialog box.
9 If the information presented is accurate, click Finish.
If it is not accurate, click Back to correct the error.
Assigning Messaging Systems
By default, each messaging system is assigned automatically to the AUDIX node that has a matching IP
address. If an AUDIX node does not have an IP address, you can assign a messaging system to that
AUDIX node by performing the following steps.
NOTE:
A messaging system m ust first be administered via Integrated Management Database
(IMD). See Adding a Messaging System
To assign a messagi ng system:
1 From the main screen, click the MSA Manager tab, if it is not already displayed.
2 Click Messaging System Conf iguration.
MultiSite Administration displays the Audix Nodes in MSA screen.
on page 23.
3 For a messaging system where no IP address is listed, click Assign.
The Assign Messaging System dialog box appears.
4 From the drop-down list box, select the voice system you want to associate with this messaging
system.
18 Avaya MultiSite Administration Configuration
July 2004
Setting Up MultiSite Administration
Changing the Administrative Password
5 Repeat Steps 3 and 4 for any other messaging systems you want to assign.
6 When finished, click Done.
Changing the Administrative Password
So that anyone reading this manual cannot log in to your copy of MultiSite Administration as an
administrator, it is highly advisable to change the administrative password very shortly after logging into
MultiSite Administration for the first time.
To change the administrative password, complete the following steps:
1 Click MSA User Configuration.
The MSA User Configuration screen appears. The MSA Users tab displays all the user IDs for the
MultiSite Administration server.
2 Select the Login ID admin and click Update User.
MultiSite Administration displays the Update Use r dialog box.
3 Click Change next to the Password label.
MultiSite Administration disp lay s the Change Pas s word di alog box.
4 In the Enter New Password box, enter the new password. Remember to note the new password
and save it in a secure location.
5 In the Reenter Password box, enter the password again, and then click Change.
A message box appears.
6 Click OK.
Adding Users
You can create and assign a custom privileges profile to users. With this custom privileges profile, you
can restrict users from accessing certain objects within the MultiSite Administration System Manager.
For each object in the System Manager, you can select whether the user has no access, read-only access,
change access, or full access. See the MultiSite Administration online help for more information on
creating a custom privileges profile.
To add users, complete the following steps:
1 Click MSA User Configuration.
The MSA User Configuration screen appears.
2 Click the MSA Users tab.
The MSA Users tab displays all the user IDs for the MultiSite Administration server.
3 Click Add User.
The Add User dialog box appears.
4 Enter the user’s MSA ID, MSA p assword, name, company name, title, and telephone number (the
required fields).
Avaya MultiSite Administration Configuration 19
July 2004
Setting Up MultiSite Administration
Adding Users
5 (Optional) Complete the non-required fields.
6 Click Add.
A message box appears.
7 Click OK.
The user account you just added appears in the MSA User Configuration screen.
8 Click the Users on Systems tab.
9 Click Add User.
The Add User dialog box appears.
10 From the User ID drop-down list box, select the user you just added.
11 From the list box on the right, select the voice system(s) that you wan t this us er to be able to
access using MultiSite Administration. Shift-click to select multiple contiguous voice systems.
12 In the User Roles area, perform the following steps:
a Place a check mark in the System Manager check box if you want the user to be able to
access objects in the System Manager.
b Select the option button for the type of System Manager privileges you want this user to
have on the selected voice system(s).
If you select Full Privileges, this user will have full permission for all the System
Manager objects.
If you select Custom Privileges, this user will have the permissions you specified in the
custom privileges profile you created via the Configure System Manager Custom
Privileges tab.
c Place a check mark in each check box corresponding to the MultiSite Administration
Manager you want this user to access (for example, Station Manager , Report Manager , and
Data Manager).
13 In the Additional Privileges area, place a check mark in each check box corresponding to the
action you want this user to be able to perform on the selected voice system(s).
14 When finished, click Add.
A message box appears.
15 Click OK.
16 Repeat Steps 2 through 15 for each user you want to add.
17 When finished, click Done.
20 Avaya MultiSite Administration Configuration
July 2004
Starting the Queue
You must start the queue before you can use MultiSite Administration to access or make changes to that
voice system.
NOTE:
The queue will be started already if the voice system is set to “Active” in Integrated
Management Database (IMD).
To manually start the queue, complete the following steps:
1 From the main screen, click the MSA Manager tab, if it is not already displayed.
2 Click System Resources.
3 Click Start Queue.
4 Click OK.
Setting Up MultiSite Administration
Starting the Queue
Initializing Voice Systems
You must initialize each voice system that you want to use with MultiSite Administration before you use
MultiSite Administration to access or make changes to that system.
NOTE:
The voice system may be in the process of being initialized if the voice system was just
added to IMD and set to “Active.” You can check the initialization status by clicking the
MSA Manager tab and selecting System Status from the View menu.
To manually initialize a voice system in MultiSite Administration, complete th e follo wing steps:
1 From the main screen, click the MSA Manager tab, if it is not already displayed.
2 Click System Resources.
3 Click Initialize System.
A dialog box appears.
4 Click OK.
Avaya MultiSite Administration Configuration 21
July 2004
Setting Up MultiSite Administration
Adding a Voi ce Syst em
Adding a Voice System
If you want to add a voice system, you must log into Integrated Management Database (IMD) and
perform the following steps:
1 In the Integrated Manag ement Dat abas e A dminis t rator w ind ow, click Elements in the navigation
panel.
The Elements page appears.
2 Click New Element.
The Add Element page appears.
3 In the Element Name box, enter the name of the element.
4 From the Element Type box, select V o ice System.
5 In the Group box, enter the group for the voice system.
6 In the Product Id box, enter the product ID for the voice system.
7 In the Note box, ente r an y no t es y ou wa n t for t h e voice s ys t em. Th is bo x i s a “note pad” in which
you can enter up to 255 characters.
8 From the Location box, select the location for the voice system.
9 From the Platform Type box, select the type of voice system.
10 In the Functional Location box, enter the location.
11 Select the Active check box if you want the new voice system element to be activated when you
are finished adding it. (This check box is enabled by default.)
12 Perform the following steps to use MSA with this voice system:
a From the MSA box, select the MSA system you want to use.
b In the Login box, enter the SAT login for the voice system.
c In the Password box, enter the password for the SAT login.
d In the Re-enter Password box, re-enter the password for the SAT login.
e In the IP Address box, enter the SAT IP address.
f In the Telnet/SSH Port box, enter the SAT port number.
g If the system uses SSH authentication:
1 Select the Use SSH check box.
2 In the SSH Key box, enter the RSA SSH key. (See the Avaya Communication
Manager documentation for information on how to determine the RSA SSH key.)
NOTE:
If you do not enter the RSA SSH key, the key will not be validated, but SSH will be used
for encryption only.
h If the system uses ASG:
1 In the ASG Key box, enter the ASG key.
2 In the Re-enter ASG Key box, re-enter the ASG key.
22 Avaya MultiSite Administration Configuration
July 2004
i In the Total Channels box, enter the total number of channels.
j In the Dedicated Channels box, enter the number of dedicated channels.
13 When finished, click Add.
Adding a Messaging System
If you want to add a messaging system, you must log into Integrated Management Database (IMD) and
perform the following steps:
1 Click Elements in the navigation panel.
The Elements page appears.
2 Click New Element.
The Add Element page appears.
3 In the Element Name box, enter the name of the element.
4 From the Element Type box, select Other.
Setting Up MultiSite Administration
Adding a Messaging Syste m
5 In the Group box, enter the group for the system.
6 In the Product Id box, enter the product ID for the system.
7 In the Note box, enter any notes you want for the system. This box is a “note pad” in which you
can enter up to 255 characters.
8 From the Location box, select the location for the system.
9 From the Platform Type box, select the type of system.
10 In the Functional Location box, enter the location.
11 Select the Active check box if you want the new element to be activated when you are finished
adding it. (This check box is enabled by default.)
12 Perform the following steps to use MSA with this messaging system:
a From the MSA box, select the MSA system you want to use.
b In the Login box, enter the login for the messaging system.
c In the Password box, enter the password for the messaging system login.
d In the Re-enter Password box, re-enter the password for the messaging system login.
e In the IP Address box, enter the IP address of the messaging system.
f In the Telnet Port box, enter the port number of the messaging system.
g In the System Password box, enter the password for the system. The system password is
not usually required.
h In the Re-enter Password box, re-enter the password for the system.
i From the Queue Name box, select the voice system queue for the messaging system. MSA
uses a voice system queue to control connectivity to a messaging system. While the MSA
server makes a separate telnet connection to the messaging system, the voice system
queue you specify here will control the starting and stopping of this connection.
j In the Total Channels box, enter the total number of channels.
k In the Dedicated Channels box, enter the number of dedicated channels.
Avaya MultiSite Administration Configuration 23
July 2004
Setting Up MultiSite Administration
Adding a Messaging System
l If you are adding a Modular Messaging system (that is, you selected Modular Messaging
in the Platform Type box), enter the Base DN of the system in the Base DN box. The
default setting is “ou=people, dc=Avaya.” Change this setting only if you are sure it is a
different value.
13 When finished, click Add.
24 Avaya MultiSite Administration Configuration
July 2004
Glossary and Abbreviations
A
ATAC
See Avaya Technology and Consulting (ATAC)
C
Communication Manager software
The call processing software that runs on Avaya media servers (such as Avaya S8500 Media Server).
Formerly known as MultiVantage software and DEFINITY software.
M
media server
Any of the products that run Communication Manager software. Formerly known as DEFINITY
system, DEFINITY ECS, switch, PBX, MultiVantage Solution, or voice system.
on page 11.
Glossary and Abbreviations
A
N
R
S
T
Network Management Server
This is the Win dows box that yo u can instal l W i ndows -based I ntegrated Management application s on.
Network Management System
A system that lets you monitor the health and status of devices on your data network. For example,
HP OpenView.
RNIS
See Avaya Remote Network Integration Services (RNIS)
System Management Server
This is the Linux box that you install MultiSite Administration on.
TSO
See Avaya Technical Service Organization (TSO)
on page 11.
on page 12.
Avaya MultiSite Administration Configuration 25
July 2004
Glossary and Abbreviations
T
26 Avaya MultiSite Administration Configuration
July 2004
Index
Index
A
A
ATAC, 13
Avaya Support Center web site, 12
Avaya Technology and Consulting (ATAC), 11
C
configuration
getting help, 11
contact information
for Avaya, 12
third party, 13
E
Enterprise Management Support, 13
H
help with configuration, 11
I
installation
checklist, 16
overview, 16
services, 11
R
Red Hat web site, 13
RNIS, 11
S
security
Avaya disclaimer, 14
for networks, 14
network, 14
notices, 14
toll fraud, 14
toll fraud intervention, 14
Services Support Plan, 13
Services Support Plan, Integrated Management, 13
T
Technical Service Organization, 12
Technical Services Organization, 12
toll fraud, 14
Avaya disclaimer, 14
intervention, 14
Toll Fraud Intervention phone number, 12
TSO, 12
phone numbers, 12
typographical conventions, 7
W
web sites
M
Microsoft web site, 13
Avaya, 12
third-party, 13
N
network
security, 14
P
passwords, chang ing, 14
Avaya MultiSite Administration Configuration 27
July 2004
Index
W
28 Avaya MultiSite Administration Configuration
July 2004
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