NN42030-400
Nortel Mobile Communication 3100 Portfolio
Nortel Mobile Communication
Client 3100 for Windows Mobile
Release Notes
Standard 02.01 May 2008
Copyright © 2007–2008 Nortel Networks
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Content s
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Finding the latest updates on the Nortel web site 5
Getting help from the Nortel web site 5
Getting help over the phone from a Nortel Solutions Center 5
Getting help from a specialist by using an Express Routing Code 6
Getting help through a Nortel distributor or reseller 6
Release 2.1 for CS1000 build 125 and
Admin Tool (Load 23139) for
Mobile Communication Client 3100 . . . . . . . . . . . . . . . . . . . . . . . .7
Supported features 7
Updates 7
Limitations 8
NN42030-400 MCC 3100 for Windows Mobile Standard 02.01 May 2008
Copyright © 2007–2008 Nortel Networks
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NN42030-400 MCC 3100 for Windows Mobile Standard 02.01 May 2008
Copyright © 2007–2008 Nortel Networks
How to get help 1
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel web site
The content of this documentation was current at the time the product
was released. To check for updates to the latest documentation and
software for Mobile Communication Client (MCC) 3100, go to
www.nortel.com/support.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the
Nortel Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins,
and tools to address issues with Nortel products. From this site, you
can:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge
Base for answers to technical issues
• sign up for automatic notification of new software and
documentation for Nortel equipment
• open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support web site, and you have a Nortel support contract, you can
also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes
Copyright © 2007–2008 Nortel Networks
6
Outside North America, go to the following web site to obtain the
phone number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist
in your Nortel product or service. To locate the ERC for your product or
service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller.
NN42030-400 MCC 3100 for Windows Mobile Standard 02.01 May 2008
Copyright © 2007–2008 Nortel Networks
Release 2.1 for CS1000 build 125 and Admin Tool (Load 23139) for Mobile Communication Client 3100 2
Date: May 09, 2008
Release: 2.1
Build: CS 1000 125
Supported features
MCC 3100 Release 2.1 does not introduce new software for the
Mobile Communication Client 3100 for Windows Mobile Dual Mode;
you use the Release 2.0 software.
• MCS5100 and CS1K R5.0 support
• incoming and outgoing Wireless Fidelity (WiFi) and cellular calls
• Call hold
• Blind Call Transfer
• Short Message Service (SMS)
• Instant Messaging (IM)
• 3-way conference for MCS 5100
• CS 1000 SIP registration—with or without Authorization challenge
from the CS 1000 registration server
Attention: With MCC 3100 load 2.1.0.115, you require an additional
license to enable the VPN.
Updates
This ISO image contains MCC 3100 load 2.1.0.125 and Admin Tool
load 23139. The following issue has been resolved:
• Q01764010: vi: MCC-BB called sender MCS MCC-WM from CP
via SIP trunk, no speech path
Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes
Copyright © 2007–2008 Nortel Networks
Limitations
• PR7063: Half Duplex on HP iPAQ—There is no technical solution
to the ear piece issue on HP iPAQ hw69xx devices. The half duplex
audio issue is caused by this technical limitation.
• PR6524: Side effects of resolution of ear piece limitation on HTC
TyTN family of devices—The voice of VoIP over WiFi calls on MC
comes out from the speaker on the back of mobile device. FHT has
devised a solution to redirect voice path of VoIP calls to the ear
piece on the HTC TyTN family devices as the preferred audio
output path. FHT has validated that the MC user will have identical
user experience between a Cellular call and VoIP call on the MC
supported handsets, with the following noted side effects:
— Cellular call audio mode (hairpiece or speaker) override—
applies only to GSM devices because of PR5123 noted below.
When MC is in a WiFi call in the speaker mode, an incoming
Cellular call will disable the speaker mode of the WiFi call. The
user has to re-select the speaker mode of the WiFi call to
continue the WiFi call on the speaker. This situation happens
even the Cellular call is declined by the user.
8
When there is a Cellular call on hold in the hairpiece mode, and
at the same time there is a WiFi call in progress in the speaker
mode, the termination of the Cellular call will automatically
change the WiFi call from the speaker mode to hairpiece mode.
Again, the user has to re-enable the speaker mode to continue
the WiFi call on speaker.
When there is a Cellular call on hold in the speaker mode, and
at the same time there is a WiFi call in progress in the hairpiece
mode, the termination of the Cellular call will automatically
change the WiFi call from hairpiece mode to speaker mode.
The user will have change the call to hairpiece mode to
continue the WiFi call with privacy.
— For VoIP calls, the locally generated tones by MC are always
played via the speaker. The far-end generated audio, such as
trunk generated ringback, will be played via the hairpiece. The
locally generated tones include Ringback Tone, MoH, ROT,
SPDT, Dial Tone, Busy Tone and Service Set Tone.
• PR5123: CDMA device/network limitations
— Only one call session is seen in Call Session Window
Due to the limitation of CDMA network in incoming call
presentation, two call sessions are always presented as a
single call, even one is on hold and one active. As a result, the
call session window only lists the first incoming call. This
NN42030-400 MCC 3100 for Windows Mobile Standard 02.01 May 2008
Copyright © 2007–2008 Nortel Networks
behavior will be corrected in MC software in the next update
release
— Call hold between calls from both CDMA and WiFi side
In a CDMA network, there is not a notion of true "Hold" (or Hard
Hold). Instead a "soft hold" in supported. With "soft hold",
CDMA networks side only honors the client side "Call Hold"
request for 30 seconds. Once the call is held for more than 30
seconds, and there is no new CDMA call being made or
answered, CDMA network will make the held call active without
any notification. As a result, it is impossible to support call hold
involving both CDMA and WiFi side at the same time.
Therefore, a safe guard is implemented to prevent new
incoming call from either network once there is a call
established in the other network. This issue doesn't apply to the
same GSM/WiFi operations.
— When in the CDMA side call waiting feature without Caller Id
subscription, MC does not give a incoming call Pop-up, but only
gives a beep. Although the user experience is identical to that
on single mode CDMA devices using the call waiting feature,
with or without Caller Id subscription, the MC application for
GSM network offers better user experience
9
• PR5292: Click to "Call Home" or "Call Work" doesn't work from
Outlook Contacts
Because of WM5 hard-coded link to invoke MS native dialer from
these menu links, the call action is not directed to the FHT MC
application. Use the MC provided menu links, which are located at
the lower portion of the same menu
• PR5289: Mobile carrier dependent presentation of "+" and/or "1" in
incoming call log cannot be used directly to return the call from call
log via the SIP side.
Different mobile carriers use different prefix presentations in Call Id
of the incoming call. For example, Rogers Wireless always prefixes
"+1" to any incoming call, local or long distance, while Bell Mobility
does not prefix any digits. It introduces dependency on the SIP side
network to be able to determine which combination of area code +
exchange code is a long distance number or a local number, before
the call is presented to the PSTN network by the SIP server.
The landline-based PSTN network is sensitive to the use of "1"
prefix when it is only a local call. MC alone does not have this
knowledge about the device. But MC provides a pop-up to allow the
user to call, from call log, with or without the long distance prefix.
The user makes the final selection of what number to use to make
Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes
Copyright © 2007–2008 Nortel Networks
a call. The "+" sign is removed automatically in the dial string which
is presented to the user to confirm.
• R5773: Call log shows incorrect two simultaneous call activities
after far-end terminates held call
When with two cellular calls, one being held and one active, there
are two call log entries in Call Log. If the held party terminates the
call, the log entry still shows two calls, one active and one held.
This is due to the device TAPI interface does not deliver such
notification of far-end termination of the held call in time for MC to
process and update the view. Thus MC is not able to update the
Call Log and Session views accordingly. The MC error in not
updating the views will be fixed for the situation where all calls are
terminated and the pending events are delivered in the next update
release.
• PR5297: MC display not updated correctly when soft-keyboard is
used and screen orientation is changed from portrait to landscape
mode
This is recognized as a display update issue, and will be fixed in the
next maintenance release. In the mean time, to work around the
issue, close the soft keyboard, and change to a different screen
orientation. Then change back to the original screen orientation
that initially encountered this problem.
10
• PR6510: MC does not support Bluetooth Call Swap
Some BT devices support advanced BT call features. MC does not
support the features available for selected devices, but rather it
supports the basic Bluetooth specification supported by most
devices
NN42030-400 MCC 3100 for Windows Mobile Standard 02.01 May 2008
Nortel Mobile Communication 3100 Portfolio
Nortel Mobile Communication Client 3100 for
Windows Mobile
Release Notes
Copyright © 2007–2008 Nortel Networks. All Rights Reserved.
Sourced in Canada
LEGAL NOTICE
While the information in this document is believed to be accurate and
reliable, except as otherwise expressly agreed to in writing NORTEL
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The
information and/or products described in this document are subject to
change without notice.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession
are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
To provide feedback or report a problem in this document, go to
www.nortel.com/documentfeedback
.
Publication number: NN42030-400
Product release: MCC 3100 for Windows Mobile
Document version: Standard 02.01
Date: May 2008
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