Avaya IP Office T7100, T710, M7100, M7100N User Manual

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- Issue 02a - (03 October 2011)

T7100 Telephone User Guide

IP Office

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T7100 Telephone User Guide Page 2

- Issue 02a (03 October 2011)IP Office

Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

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Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks Avaya and Aura are trademarks of Avaya, Inc. The trademarks, logos and service marks (“Marks”) displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

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Contents

Telephone Overview1.

..................................................................... 71.1 T7100 Telephone

..................................................................... 71.2 Which Telephone System?

..................................................................... 81.3 Button Functions

..................................................................... 91.4 Feature Codes

..................................................................... 101.5 Short Codes

..................................................................... 121.6 Status Letters

..................................................................... 121.7 Tones

..................................................................... 131.8 What's My Extension Number?

..................................................................... 131.9 Notes

Making Calls2.

..................................................................... 162.1 Virtual Call Appearances

..................................................................... 172.2 Setting a Callback

..................................................................... 172.3 Redial the Previous Number

..................................................................... 182.4 Making a Page Call

..................................................................... 182.5 Direct Voice Calls

..................................................................... 182.6 Making a Priority Call

..................................................................... 192.7 Using Speed Dials

..................................................................... 202.8 Account Codes

..................................................................... 202.9 Calling from the Contacts List

..................................................................... 202.10 Calling from the Call Log

Answering Calls3.

..................................................................... 223.1 Divert a Call to Voicemail

..................................................................... 223.2 Answering a Page Call

..................................................................... 233.3 Call Pickup

Call Controls4.

..................................................................... 264.1 Adjust the Call Volume

..................................................................... 264.2 Switching Between Calls

..................................................................... 274.3 Transferring Calls

..................................................................... 274.4 Transferring a Held Call

..................................................................... 274.5 Handsfree Speaker Operation

..................................................................... 274.6 Headset Operation

..................................................................... 274.7 Group Listen

..................................................................... 274.8 Ending Calls

..................................................................... 284.9 Groups

..................................................................... 294.10 Holding and Parking Calls

............................................................................ 294.10.1 Parking Calls

............................................................................ 304.10.2 Holding Calls

Conference Calls5.

..................................................................... 325.1 Starting a Conference

..................................................................... 325.2 Adding a Call to a Conference

..................................................................... 335.3 Viewing Conference Details

..................................................................... 335.4 Dropping Parties

..................................................................... 335.5 Holding a Conference Call

..................................................................... 335.6 Transferring Calls Using Conference

Call Log6.

..................................................................... 366.1 Accessing the Call Log

..................................................................... 376.2 Viewing Call Details

..................................................................... 386.3 Making a Call

..................................................................... 386.4 Deleting a Record

..................................................................... 386.5 Adding a Record to Your Contacts

Voicemail7.

..................................................................... 407.1 Message Waiting Indication

..................................................................... 407.2 Checking Messages

..................................................................... 407.3 Send a Call to Voicemail

Logging In/Out8.

..................................................................... 438.1 Logging In on a Phone Already in Use

..................................................................... 438.2 Logout

Redirecting Calls9.

..................................................................... 479.1 Follow Me

..................................................................... 489.2 Forwarding Calls

............................................................................ 499.2.1 Forward Unconditional

............................................................................ 509.2.2 Forward on Busy

............................................................................ 519.2.3 Forward on No Answer

..................................................................... 529.3 Do Not Disturb

..................................................................... 539.4 Twinning

Phone Settings10.

..................................................................... 5610.1 Contrast

..................................................................... 5610.2 Ringer Sound

..................................................................... 5610.3 Ringer Volume

Button Programming11.

..................................................................... 5811.1 Button Inspection

..................................................................... 5911.2 Default Buttons

..................................................................... 5911.3 Erasing a Button

..................................................................... 6011.4 Auto Dial Button

..................................................................... 6011.5 Internal Auto Dial (User Button)

..................................................................... 6111.6 Function Button

..................................................................... 6111.7 Feature Button

..................................................................... 6211.8 Button Functions

............................................................................ 6211.8.1 Account Code

............................................................................ 6211.8.2 Automatic Intercom

............................................................................ 6211.8.3 Call Forwarding All

............................................................................ 6211.8.4 Call Log

............................................................................ 6211.8.5 Call Park

............................................................................ 6211.8.6 Conference

............................................................................ 6211.8.7 Contrast

............................................................................ 6311.8.8 Directory

............................................................................ 6311.8.9 Do Not Disturb

............................................................................ 6311.8.10 Hunt Group Night Service

............................................................................ 6311.8.11 Internal Auto Answer

............................................................................ 6311.8.12 Last Number Redial

............................................................................ 6311.8.13 Page Group

............................................................................ 6311.8.14 Priority Call

............................................................................ 6311.8.15 Ring Again

............................................................................ 6411.8.16 Speed Dial

............................................................................ 6411.8.17 Speed Dial [nnnn]

............................................................................ 6411.8.18 Timer

............................................................................ 6411.8.19 Time of Day

............................................................................ 6411.8.20 Transfer

............................................................................ 6411.8.21 User BLF

............................................................................ 6411.8.22 Voicemail

Glossary12.

..................................................................... 6612.1 Abbreviated Ring

..................................................................... 6612.2 Appearance Button

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..................................................................... 6612.3 Attention Ring

..................................................................... 6612.4 Auto Hold

..................................................................... 6612.5 Bridged Appearance Button

..................................................................... 6612.6 Call Appearance Button

..................................................................... 6612.7 Call Coverage Button

..................................................................... 6612.8 Do Not Disturb

..................................................................... 6712.9 Do Not Disturb Exceptions

..................................................................... 6712.10 Follow Me

..................................................................... 6712.11 Follow Me Here

..................................................................... 6712.12 Follow Me To

..................................................................... 6712.13 Forward on Busy

..................................................................... 6712.14 Forward on No Answer

..................................................................... 6712.15 Forward Unconditional

..................................................................... 6812.16 Group

..................................................................... 6812.17 Idle Line Preference

..................................................................... 6812.18 Internal Twinning

..................................................................... 6812.19 Line Appearance Button

..................................................................... 6812.20 Logged Out

..................................................................... 6812.21 Login Code

..................................................................... 6812.22 Missed Call

..................................................................... 6912.23 Missed Group Call

..................................................................... 6912.24 Mobile Twinning

..................................................................... 6912.25 Park Call

..................................................................... 6912.26 Park Slot Number

..................................................................... 6912.27 Ringing Line Preference

..................................................................... 6912.28 Short Codes

..................................................................... 6912.29 Small Community Network

..................................................................... 6912.30 System Administrator

..................................................................... 6912.31 System Phone User

..................................................................... 6912.32 Twinning

...............................................................................71Index

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Telephone Overview

Chapter 1.

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Telephone Overview: T7100 Telephone

1. Telephone Overview

1.1 T7100 Telephone

On IP Office, the T7100 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

These phones use virtual call appearances . Virtual call appearances allow you to use the HOLD button on the phone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call that you can make or receive.

Display

Feature

Release

Hold123456

Last Number Redial

789*0#–

Volume

1.2 Which Telephone System?

The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office Standard Version mode.

To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will hear an error tone. The display will show Invalid. If otherwise, the display will show the software level of the non-IP Office Standard Version mode system. Contact your system administrator to obtain the appropriate T7100 user guide.

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1.3 Button Functions

In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone that you have.

· Hold Cycle between calls and dial tone.

· Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code .

· Release End (drop) the current call.

· Volume Controls

Increase or decrease the volume during a call.

The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The default function for those buttons is indicated. The function for each programmable button can be set by you or by your system administrator.

Display

Feature

Release

Hold123456

Last Number Redial

789*0#–

Volume

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Telephone Overview: Button Functions

1.4 Feature Codes

The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.

· Speed Dial: Feature 0 <index>

Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number personal speed dial (00 to 99).

· Ring Again: Feature 2 (Set)/Feature #2 (Clear) Set a ringback on the extension being called. When the target extension ends its current call,you are rung and when you answer, a new call is made to the target.

· Conference: Feature 3 Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to which you want to add another call.

· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)

Switch on and off immediate forwarding of calls to the number entered.

· Last Number Redial: Feature 5 Redial the last number dialed. This code can only be used when the phone is currently idle.

· Page: Feature 60 <number>

Make a page call to an extension or group. The target extension or group members must be free and must support handsfree auto-answer in order to hear the page.

· Retrieve Messages: Feature 65 or Feature 981 Access your voicemail mailbox to collect messages.

· Dial Voice Call: Feature 66 <number>

Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the call is presented as a normal call.

· Transfer: Feature 70 <number>

Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to completes the transfer.

Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using a single button press.

Administration Feature Codes

The following feature codes are used to edit phone settings. Some functions may request a security code after the feature code is entered. When this occurs, enter your login code and press #.

· Auto Dial Button : Feature *1 This feature allows you to store a number against a programmable button. After entering the code, press the button to be programmed and then enter the number that the button should dial.

· Internal Autodial (User Button) : Feature *2 This feature allow you to create a user button that matches another user's extension number. The button can then be used to call the other user.

· Ringer Sound : Feature *6 Adjust the ringer sound type. When selected, the number keys 1 to 4 are used to select the required ringer. The volume can also be adjusted using the volume controls.

· Ring Volume : Feature *80 This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted using the phone's volume controls.

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1.5 Short Codes

In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type of phone on the system.

Some short codes require you to enter additional information when you dial them, typically an extension number. That is indicated by N in the short codes shown below.

The short codes below are default short codes that may be supported by your telephone system. Your system administrator can add, remove or edit the short codes.

Park/Unpark

· Park Call: *37*N# Parks the held call using the park number dialed in place of N.

· Unpark Call: *38*N# Unpark the call parked using the park number N.

Call Pickup

· Pickup Any Call: *30 Answer a call ringing on the telephone system.

· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.

· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

Conference

· Conference Held Calls: *47 Start a conference between yourself and any calls that you have on hold.

Do Not Disturb

· Switch Do Not Disturb On: *08 Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09 Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N# Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N# Remove a number (N) from your list of do not disturb exceptions.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Follow Me

· Follow Me Here: *12*N# Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.

· Follow Me Here Cancel: *13*N# Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.

· Follow Me To: *14*N# Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just *14# to cancel follow me.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

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Telephone Overview: Short Codes

Forwarding

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

· Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

· Set the Forward On Busy/No Answer Destination: *57*N#

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

Group

· Night Service Status On: *20*N# Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N).

· Login: *35*N*L# Login to a phone using your extension number (N) and login code (L).

· Log Out: *36 Log yourself out from the phone where you are currently logged in.

Voicemail

· Check Messages: *17 Access mailboxes to check for messages.

· Voicemail On: *18 Allow voicemail to be used to answer calls.

· Voicemail Off: *19 Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48 Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49 Switch off ringback.

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1.6 Status Letters

When the phone is idle, it normally displays the date and time. It may also show any of the following status letters at the left of the display.

· B = Barred A B is shown on your phone's display when the system administrator has set you to outgoing call barred status. You will only be able to make internal calls while this is applied.

· D = Diverting (Forwarding) Calls A D is shown on your phone's idle display when you have forward unconditional enabled.

· G = Group Member (In Group)

A G is shown on your phone's idle display when have been configured as a member of a group and your membership is enabled. While this is the case, you may receive calls targeted to the group.

· N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled.

· O = Out of Service An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to voicemail if available.

· T = Twinned A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will alert on both phones and can be answered by you at either phone.

· S = System Alarm If you are configured as a system phone user, an S in the phone's display indicates a system alarm.

1.7 Tones

In addition to ringing, you may hear the following tones:

· Page Call: Single Loud Beep This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the call and you cannot be heard by the person doing the page.

· Short Code Confirmation: 2 Loud Beeps These tones are heard when using short codes . It is a confirmation that the short code function has been completed.

· Direct Voice Call: 3 Loud Beeps These tones are heard when receive a direct call which has been automatically answered by the phone. You can hear the caller and then can hear you.

· Waiting: 4 Loud Beeps These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is invalid. The tones are repeated until you hang up.

· Incompatible: Warble tone This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any system function. .

You may hear the following tones during calls:

· Conference Tones: Single Tone/Double Tone During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone has left the conference. The system administrator can replace these with a repeating single tone every 10 seconds.

· Held Tone: Double tone every 4 seconds. If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user.

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Telephone Overview: Tones

1.8 What's My Extension Number?

The label under the handset is normally used to record the extension number of the phone. This is normally a fixed number. However, the telephone system supports users logging in to an extension when they want to us it, changing its extension number to match their own when they do so.

To find out the current extension number of the phone, press Feature *0. The extension number is displayed for a few seconds. Press Release to return to the normal display.

1.9 Notes

This guide was written assuming that the telephone system and your phone are using their default settings. However, the system has a wide range of controls and features that can be used to customize its operation and that of your phone. Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.

Other Phones

The T7100 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the T7100 can also be used on these other phones.

M7100/ M7100N

M7208/ M7208N

M7310/ M7310N

M7324/ M7324N

T7000

T7100

T7208

T7316

Display

–

Display Soft Keys

–––––

Virtual Call Appearances

–––––

–

Handsfree Operation Speaker

Microphone

–––

Headset Operation Socket––

–

Button––––––

Programmable Buttons...

1733234171516

... with icons

–7923––71516

... without icons

1–24–41–––

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Making Calls

Chapter 2.

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2. Making Calls

If the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickup the handset.

If you already have a call in progress, you can use Hold key to cycle between your current call, any other held or waiting calls and dial tone.

2.1 Virtual Call Appearances

Each call appearance button assigned to your phone by the system administrator represents a call that you can make or answer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual call appearances. While you can only be connected to one call at any time, you can easily switch between it and of your other virtual call appearances.

Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all your virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if set, else go to voicemail is available or else just get busy indication.

Virtual Call Appearance Usage

When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can make a call. This uses one of your virtual call appearances.

With a call connected:

· If another call arrives on another virtual call appearance, you will hear a call waiting tone. Your phone's display will switch between details of the current and the waiting caller.

· If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.

If you have a call waiting, that call is answered.

If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call or to use short codes that control your held or waiting calls. The following are some of the default short codes that you can use:

· *26: Clear CW Release the previous call and answer the waiting call.

· *52: Clear Call Release the previous call.

· *47: Conference Add Start a conference between yourself and any held calls.

If you have a call on hold, that call is reconnected.

· You can press Hold again to cycle through the options above.

· If you press Release or replace the handset (go on-hook) during a call, the current call is ended and your

phone returns to idle. If there is a waiting call, it starts ringing. You can answer the call by lifting the handset again or pressing Hold.

With the phone idle:

When you lift the handset, the following may occur in the order listed:

· The first alerting call appearance is answered if any.

· The first free call appearance available is seized and you hear dial tone to make a call.

· You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on next

virtual call appearance or else play dial tone to make a call.

With the phone idle but a call alerting:

· Going off-hook or pressing Hold will answer the call.

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Making Calls: Virtual Call Appearances

2.2 Setting a Callback

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user.

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

To Set a Callback

While the call is still ringing or if you hear busy, press Feature 2

End your call attempt.

To Clear a Callback

If you have a callback set, you can cancel it using the following process:

Press Feature #2.

2.3 Redial the Previous Number

You can redial the number of the last outgoing call that you made.

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

To redial the last number called, press Feature 5.

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2.4 Making a Page Call

You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Press Feature 60.

Dial the number of the user or group you want to page.

· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is a group which is not in service or has no available members, it cannot be paged.

2.5 Direct Voice Calls

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the user must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Press Feature 66.

Dial the target user extension number.

2.6 Making a Priority Call

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Press Feature 69.

Dial the target user extension number.

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Making Calls: Making a Priority Call

2.7 Using Speed Dials

Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal speed dials and system speed dials.

You or your system administrator can enter numbers that you want stored as personal speed dials. These are only useable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users on the system including you.

If you have any internal or external number that you dial frequently, you can store those as an auto dial button rather than a speed dial.

Dialing a Speed Dial

This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Press Feature 0.

· To dial a personal speed dial: Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2- digit personal speed dial number and then press #.

· To dial a system speed dial: Dial the 3-digit system speed dial number between 000 to 999.

Entering a Personal Speed Dial

· ! WARNING

Note that no warning is given if the entry is already programmed. It is simply overwritten.

Press Feature *4.

Dial the two digit number, between 00 to 99, for the personal directory entry to be programmed.

Enter the number to be dialed by the speed dial. Use the * button to delete the last digit entered.

When the number is completed press Hold.

Enter a name to associate with the number.

112

ABC2abc

DEF3def

GHI4ghi

JKL5jkl

MNO6mno

PQRS7pqrs

TUV8tuv

WXYZ9wxyz

Backspace

.–0()#Space

· Use the # button button to advance the text entry cursor to enter the next character.

· Use the * button button to delete the current character.

When complete, press Hold again.

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2.8 Account Codes

The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation to particular work, activities or clients. They can also be used to keep track of calls by particular users.

· When an account code is entered while making a call or during a call, that account code is included in the call records output by the system.

· Accounts entered are checked against those stored by the telephone system. If an invalid code is entered, the account code is requested again.

· The system administrator can configure certain numbers or types of numbers to require entry of an account code before you can continue making a call to such a number.

· The system administrator can also configure you to have to enter an account code before making any external call.

Forced Account Code Entry

If you are required to enter an account code, the phone will display ACCOUNT:_.

Enter an account code and press #.

If the account code is not valid, the phone will display AGAIN:_.

Voluntary Account Code Entry

You can choose to enter an account code before making a call or during a call. This is done using a programmable button assigned with the Account Code function.

2.9 Calling from the Contacts List

You can use any directory contacts to make a call. You can also use the directory in many telephone functions where you need to select the number for a destination, for example during transfers.

Access the contacts directory:

Press the programmable button to which the Directory function has been assigned.

Dial the name or part of the name that you want to find. The list of contacts is filtered to show only matching names.

Use the and buttons to scroll through the list of matching names (Note: If done during a call or while alerting, this will also adjust the call or ring volume).

When the required entry is shown, press #.

2.10 Calling from the Call Log

You can use the call log to make calls to the number included in the currently selected call record.

Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.

When the required entry is shown, press #.

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Answering Calls

Chapter 3.

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3. Answering Calls

The phone's message lamp will flash when you have a call waiting to be answered. Lift the handset to answer the call or press Hold.

You can then use the Hold key to cycle between your current call, any held calls and dial tone.

3.1 Divert a Call to Voicemail

You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member.

If your phone is idle, press the Release button. The call is redirected to voicemail.

3.2 Answering a Page Call

You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.

You cannot answer a page call.

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3.3 Call Pickup

Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:

· Answer any ringing call on the telephone system.

· Answer a call ringing a particular user.

· Answer a call ringing a particular group.

· Answer a call, not necessarily a group call, ringing the members of a group.

Direct Call Pickup

Answer a call ringing the user or group extension number specified.

Press Feature 76.

Dial the extension or group number.

Group Call Pickup

You can answer a call ringing any group of which the you are a member even if the call is not currently alerting on your phone. You can use this function even when your group membership is set to disabled.

Press Feature 75.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Pickup Any Call: *30 Answer a call ringing on the telephone system.

· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.

· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

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Call Controls

Chapter 4.

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4. Call Controls

4.1 Adjust the Call Volume

While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you are currently using (handset or speaker).

With the call connected, press the and keys to adjust the volume.

4.2 Switching Between Calls

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

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4.3 Transferring Calls

To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons are in use, you must either end or park one of your existing calls.

· Your system administrator can configure the system so that it will attempt to return unanswered transfers to you.

Dial Feature 70. The current call is automatically put on hold.

Dial the number for the transfer destination.

· To complete the transfer, press Feature 70 again. You can do this while the call is still ringing or you can wait until it is answered.

· Transferring a call while it is still ringing is called an unsupervised or blind transfer.

· Transferring a call after ringing finishes is called a supervised or announced transfer.

· If the transfer destination does not answer or, after answering the call, does not want to accept the call:

· To try another number, replace the handset or press Release.

· To cancel the transfer attempt, press Hold.

4.4 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature

3. Your current call and the held call will be connected. You can now drop yourself from the conference.

4.5 Handsfree Speaker Operation

The phone has a handsfree speaker but does not have a handsfree microphone. This means that you can make and answer calls handsfree but in order to speak you must lift the handset.

· You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress and when answered, lift the handset to continue the call.

· The speaker allows the phone to receive page calls . You can hear the page without needing to take any action. However, you cannot answer the page.

· The speaker allows the phone to auto answer direct voice calls. You can hear the caller but they will not be able to hear you until you lift the handset. The same applies for calls from other users if you have internal auto-answer

set on the phone.

4.6 Headset Operation

The phone does not have a socket for connecting a headset.

4.7 Group Listen

Using group listen allows you to hear the caller through the phone's handsfree speaker but they only hear speech from your phone's handset microphone rather than the handsfree microphone. Group listen is automatically turned off at the end of a call.

· To Turn Group Listen On: Press Feature 802.

· To Turn Group Listen Off: Press Feature #802.

4.8 Ending Calls

The Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call.

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4.9 Groups

Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlled by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

· G = Group Member (In Group)

A G is shown on your phone's idle display when have been configured as a member of a group and your membership is enabled. While this is the case, you may receive calls targeted to the group.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Night Service Status On: *20*N# Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N).

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4.10 Holding and Parking Calls

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call or holding a call.

When a call is ...

Held

Parked

... the call occupies an appearance button.

Yes

... the caller hears music on hold or hold reminder tones.

Yes

... the call can be retrieved by other users dialing a short code.

Yes

... the call recalls you automatically if your phone is idle.

Yes

Default 15

seconds

Yes

Default 5

minutes.

... the call can be used to start or add calls to a conference.

Yes

... the call is assigned a unique ID.

Yes

4.10.1 Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system. Each parked call is given a unique park slot number which can then be used to unpark the call.

Calls that you have parked will recall to your phone when idle if they have been parked for too long. The default park timeout for the telephone system is 5 minutes but it can be changed by the system administrator. Recall recall calls ignore any forwarding or do not disturb settings you have set.

If you park a call without specifying a park slot number to be used, the system will automatically assign a number based on your extension number plus a single digit. For example, for extension 201, the first parked call will use park slot number 2010 if available. If you already have one parked call, the next parked call will use park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button will be given that park slot number. All users with a call park button set to the same number can see when there is a parked call and can unpark the call using the button.

To Park a Call

Press Feature 74. The park slot ID assigned to the parked call is briefly shown on the display. If there are not slots available the call is not parked and you will still be connected to the caller.

To Unpark a Call

Press Feature #74.

The park slot ID of the longest waiting call parked is shown.

· Press # to unpark it.

· Otherwise enter the park slot ID assigned to the call that you want to unpark and press #.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Park Call: *37*N# Parks the held call using the park number dialed in place of N.

· Unpark Call: *38*N# Unpark the call parked using the park number N.

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4.10.2 Holding Calls

You can hold as many calls as your phone can receive.

· The held call will still occupy the call appearance on which it was made or answered.

· While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will

hear double beep tones every few seconds.

· If you have more than one call on your phone, either held or connected, you can start a conference between yourself and the calls.

Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls ignore any forwarding or do not disturb settings you have set.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the other conference parties who can continue talking. You will also still be listed as a member of the conference call in the conference details.

· ! Warning This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold.

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

4.10.2.1 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature

3. Your current call and the held call will be connected. You can now drop yourself from the conference.

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Conference Calls

Chapter 5.

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5. Conference Calls

Multiple conference calls are supported, with parties addable to each conference call until the system's total conference capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.

Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls.

Note that some conference controls, for example dropping other parties, only apply for conferences started on the same phone system as your extension.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Conference Held Calls: *47 Start a conference between yourself and any calls that you have on hold.

5.1 Starting a Conference

If you have a connected call and any held calls, pressing Feature 3 will start a conference between you and those calls. If you do not already have a held call, you can use the process below to start a conference.

Make a call to the first party or answer a call.

Place the call on hold by pressing Hold or Feature 3.

Dial the party that you want to add to the conference.

If they answer and want to join the call, press Feature 3.

If they do not want to join the call or do not answer, replace the handset or press Release.Return to the held call by pressing Hold.

5.2 Adding a Call to a Conference

You can add additional parties to an existing conference.

Press HOLD or Feature 3 to put the conference on hold.

This does not affect the other conference parties who can continue talking to each other.

Dial the party that you want to add to the conference.

If they answer and want to join the call, press Feature 3.

If they do not want to join the call or do not answer, replace the handset or press Release.Return to the held call by pressing Hold.

Important - Holding Conference Calls

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5.3 Viewing Conference Details

You can display a list of the parties involved in a conference call.

Press Release.

The details of the parties in the conference are displayed. Your own details are always displayed first.

Press * to cycle through the details of the conference parties.

5.4 Dropping Parties

You can drop parties from a conference call, including yourself.

To Drop Yourself

Press Release. Your own details are displayed.

Press Release again.

To Drop Other Parties

Press Release.

The details of the parties in the conference are displayed. Your own details are always displayed first.

Press * to cycle through the details of the conference parties.

When the party you want to drop is displayed # (or press Release). .

Note

If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end the conference. Consult your system administrator for details.

5.5 Holding a Conference Call

Using the Hold key you can put a conference call on hold in the same way as you can for a normal call.

To take the conference off hold, press Hold.

Important - Holding Conference Calls

5.6 Transferring Calls Using Conference

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature

3. Your current call and the held call will be connected. You can now drop yourself from the conference.

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Call Log

Chapter 6.

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6. Call Log

You can access your call log by pressing Feature 812. The call log you see is a call log stored on the telephone system. If you login at another 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, your call log moves with you.

Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls. If configured by the system administrator, it can also include calls missed by groups of which you are a member.

Missed Calls

Missed calls are calls to you that you did not answer. Your system administrator can also configure if the log includes calls presented to you but answered by someone else or by voicemail.

Missed Group Calls

If you are a member of any groups, the system administrator can configure whether your missed calls log should also include missed group calls. The hunt group does not necessarily have to have rung your phone. It will be recorded as missed if it was presented to the group and not answered by any of the members including you.

Note

Your centralized call log can be turned off by the system administrator . If they do that, your phone will display Call Log Disabled when you try to access the call log.

6.1 Accessing the Call Log

Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.

Pressing # or lifting the handset will make a call to the number stored with the currently displayed record.

To exit the call log, press the Feature button.

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Call Log: Accessing the Call Log

6.2 Viewing Call Details

You can view additional details about the currently shown call.

Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.

Press 0. The individual details of the currently selected call record are displayed.

The call details are displayed. Use the and keys to cycle through the values:

· Time and Date - The time of the call.

· Count - How many time a call of the same type, name and number has occurred. Only the details of the most

recent call are kept in your call log. However the count will indicate if the caller has rung or has been rung several times.

· Call Type - The type of call record. The options are Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls). .

· Number - The number of the caller if available.

· Name - The name of the caller if known.

· Duration - The length of the call.

While you are in the details of a call record, the following functions are available:

· Call the Number: Press #.

· Add to Your Personal Directory: Press 0.

· Return to the Calls Display: Press *.

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6.3 Making a Call

You can use the call log to make calls to the number included in the currently selected call record.

Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.

When the required entry is shown, press #.

6.4 Deleting a Record

You can delete the currently displayed call record. If the record is a missed group call, the record is also deleted from the call log of other users configured to see the same group's missed calls.

Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.

When the required record is highlight, press Hold.

6.5 Adding a Record to Your Contacts

You can add a name and number shown in your call log to your personal contacts.

Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.

Press 0. The individual details of the currently selected call record are displayed.

Press 0.

· If you are configured as a system phone user, you can add a contact to either your own personal directory (

Personal...) or to the system's external directory (External...). Use the and key to select which.

Press #

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Voicemail

Chapter 7.

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7. Voicemail

If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is 15 seconds. It is also used to answer calls when you have do not disturb enabled. The message lamp on your phone is lit when you have new messages in your mailbox.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Check Messages: *17 Access mailboxes to check for messages.

· Voicemail On: *18 Allow voicemail to be used to answer calls.

· Voicemail Off: *19 Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48 Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49 Switch off ringback.

7.1 Message Waiting Indication

Most phones have a message waiting lamp. The message lamp is lit when you have new messages in your voicemail mailbox. It remains lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indication for a group or groups.

The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages. That button can then also be used to access the mailbox.

7.2 Checking Messages

Press Feature 65 or Feature 981.

· Depending on how your voicemail system is configured, you may be asked to entered your voicemail code.

Follow the voice prompts provided by the system. For help press either 8 or *4.

Notes

Automatic Message Deletion By default, messages are automatically deleted a set time after being played. The delay depends on the particular voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages.

7.3 Send a Call to Voicemail

You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member.

If your phone is idle, press the Release button. The call is redirected to voicemail.

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Logging In/Out

Chapter 8.

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8. Logging In/Out

You may always use the same phone in the same location. However, the telephone system provides features that allow you to use any phone on the system to make and receive your calls. To do this your system administrator need to assign you a login code.

· Log In You can login on any phone that you want to use. When you login to a phone, you take control of that phone. Incoming calls for you are redirected to that phone and your user information and settings are available

[1]

. Any

existing user on the phone is logged off when you login. Your contacts and call log are displayed by the phone.

· Any existing user of the phone is logged out while you are logged in.

· If you were logged in on another phone, you are logged out from that phone.

· If your phone system is in a Small Community Network of phone systems, it may be possible to login at

extensions located on other phone systems in the network. Your system administrator will advise you if you can remote hot desk and what features will still be available to you when you do.

· Log Out When you log out from a phone (or are logged out by another user logging in), the telephone system may apply several actions:

· If you have a normal default extension and no one else is logged in there, you return to being logged in on that phone.

· If you remain logged out, you are treated the same as being on do not disturb except that all calls to you go to voicemail if available.

· If you have a mobile twinned number, the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out.

· Default Extension Each extension can be configured with a default user. If you are logged off from an extension, if you have a default extension the system will automatically log you in at your default extension if it is not in use by another user.

· Login Idle Period Your system administrator can configure a timeout which will automatically log you out if you do not use the phone in that time to make or answer a call.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Login: *35*N*L# Login to a phone using your extension number (N) and login code (L).

· Log Out: *36 Log yourself out from the phone where you are currently logged in.

Note

User information stored by the telephone system, for example call log, contacts directory and speed dials, moves with you when you login on different phones. However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out.

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Logging In/Out:

8.1 Logging In on a Phone Already in Use

If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.

Dial the short code for logging in. The default is *35*N*L# where N is replaced by your extension number and L by your login code.

8.2 Logout

You can only log yourself out if you have been given a login code by your system administrator. Otherwise, the only way to be logged out is if someone else logs in on your phone. When that happens, if you are not automatically logged back in when they log off or if you want to login over them, you can login again using the login process with a blank password .

If you have a login code, to logout dial *36.

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Redirecting Calls

Chapter 9.

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9. Redirecting Calls

This section looks at the different ways that you can redirect your calls to another phone.

· Follow Me Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways:

· Follow Me To Set the follow me destination from your own phone.

· Follow Me Here Set the follow me from the phone that you want to share.

· Forward Forward calls to an internal or external number.

· Forward on Busy Forward calls when you have reached the limit of the number of calls that the phone can present to you.

· Forward on No Answer Forward calls if they have rung unanswered at your phone.

· Forward Unconditional Immediately forward calls. Forwarding to voicemail can be selected as an option.

· Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone.

· You can set do not disturb exception numbers for calls to which do not disturb if not applied.

· Other users can make priority calls to override your do not disturb.

· Twinning

Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile twinning which twins your internal extension with an external number.

Method

Calls Redirected

Destination

Internal

External

Group

Internal

External

Voicemail

Follow Me

Follow Me To

Follow Me Here

Forward

Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning

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Redirecting Calls:

9.1 Follow Me

Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

Follow Me To

Follow me to is the function used to enable follow me from your own phone.

Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Follow Me Here: *12*N# Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.

· Follow Me Here Cancel: *13*N# Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.

· Follow Me To: *14*N# Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just *14# to cancel follow me.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

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9.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of forward.

· Forward Unconditional This forward is used immediately when it is switched on.

· Forward on No Answer This forward is used when a call alerts at your extension for too long without being answered. The normal default is 15 seconds.

· Forward on Busy This forward is used when you have no call appearances buttons available to on which to receive calls.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

· Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

· Set the Forward On Busy/No Answer Destination: *57*N#

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

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Redirecting Calls: Forwarding Calls

9.2.1 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

· D = Diverting (Forwarding) Calls A D is shown on your phone's idle display when you have forward unconditional enabled.

To Turn Forward Unconditional On

Press Feature 4.

The phone prompts you for the number to which you want calls forwarded. If you already had a number set previously, that number is displayed.

Enter the number to which you want to forward the call. Press * to delete the previous digit.

If the number matches an internal extension, it is saved automatically. For other numbers, press Hold to save the number when set as required.

To Change the Forwarding Number

Use the same process as above. You do not need to switch off forwarding in order to change the forwarding number.

To Turn Forward Unconditional Off

Press Feature #4.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

· Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

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9.2.2 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

Using a Programmable Button

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

· Set the Forward On Busy/No Answer Destination: *57*N# Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

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Redirecting Calls: Forwarding Calls

9.2.3 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

Using a Programmable Button

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

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9.3 Do Not Disturb

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to

those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member

of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· N = No Calls (Do Not Disturb)

An N is shown on your phone's idle display when you have do not disturb enabled.

To Turn On Do Not Disturb

Press Feature 85. The phone briefly displays Do Not Distrb.

To Turn Off Do Not Disturb

Press Feature #85. The phone briefly displays Allow Calls.

Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

· Switch Do Not Disturb On: *08 Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09 Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N# Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N# Remove a number (N) from your list of do not disturb exceptions.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

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Redirecting Calls: Do Not Disturb

9.4 Twinning

Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types of twinning; internal twinning and mobile twinning.

Internal Twinning

This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone). Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can make your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly, message waiting indication for your mailbox is show on both phones.

· T = Twinned A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will alert on both phones and can be answered by you at either phone.

Mobile Twinning

Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number.

You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned.

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Phone Settings

Chapter 10.

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10. Phone Settings

10.1 Contrast

You can change the contrast on the phone display.

Press Feature *7.

Use the number keys to select the required contrast. Alternatively, use the and buttons to change the contrast.

The function will automatically cancel after a 3 seconds.

10.2 Ringer Sound

You can change the ringer sound. This does not change the ring pattern which is controlled by the telephone system.

Press Feature *6.

Press 1 to 4 to select the required ringer sound.

· Whilst the function is active, you can also use the and buttons to change the ringer volume.

The function will automatically cancel after a 5 seconds.

10.3 Ringer Volume

You can change the ringer volume using the following process. You can also adjust the volume while a call is ringing your phone.

Press Feature *80. The phone will start a continuous ring.

Use the soft and loud volume buttons to change the volume to the level required.

The function will automatically cancel after a 5 seconds.

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Button Programming

Chapter 11.

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11. Button Programming

The programmable button on your phone can be assigned a range of functions.

There are a number of methods that you can use for button programming:

· Button Inspect : Feature *0 See the function currently set on a button.

· Auto Dial Button : Feature *1 Store a number to be dialed by the button when it is pressed.

· User Button (Internal Auto Dial) : Feature *2 Store another user's extension number to be dialed when the button is pressed.

· Feature Button : Feature *3 Set a button to invoke a Feature code.

· Function Button : Feature *3* Set a button to invoke a selected telephone system function.

· Default Buttons : Feature *3** You can return the function of certain buttons back to their default for this type of phone.

· Erase a Button : Feature *1 Hold You can use the auto dial programming process but with a number to erase the current programming of a button.

You system administrator can see and edit your button settings. They can also apply functions that you cannot program. Note that button user templates can be applied which will lock the function of certain button even if you try to change them.

11.1 Button Inspection

You can check the current function of the programmable button.

Press Feature *0.

The phone displays your extension number.

After a few seconds, or if you press the programmable button, the button's current function is displayed.

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11.2 Default Buttons

You can use the following process to return the programmable button back to its default function.

Press Feature *3.

· If a security code is requested, enter your phone login code and press #.

Press * twice.

Press #.

The following are the default buttons for a T7100 telephone.

Display

Feature

Release

Hold123456

Last Number Redial

789*0#–

Volume

11.3 Erasing a Button

The process for setting an auto dial button can also be used to erase any programming on the programmable button.

Press Feature *1.

· If a security code is requested, enter your phone login code and press #.

Press the button you want to erase. You cannot override any button configured to a appearance function by your system administrator.

Press Hold.

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11.4 Auto Dial Button

A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing the button. It can also be a system short code for a telephone system feature. This button function is also known as Auto Dial and External Auto Dial.

· ! Warning This process will overwrite the existing function of a programmable button without any warning.

Press Feature *1.

Enter the number you want stored by the button. This can be a partial number which you will complete after pressing the button.

· The button deletes the last digit entered.

When the number is complete, press Hold.

11.5 Internal Auto Dial (User Button)

A button set to this function calls another user.

· ! Warning This process will overwrite the existing function of a programmable button without any warning.

Press Feature *2.

Enter the extension number of the user for who you want a button.

· The button deletes the last digit entered.

As soon as a valid number is entered, the value is saved and the button set.

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Button Programming: Internal Auto Dial (User Button)

11.6 Function Button

This process allows you to assign a selected telephone system function to a programmable button. This is not the full set of button functions available from the telephone system. The system administrator can assign other button functions and will inform you what those functions are if they do that.

Press Feature *3.

· If a security code is requested, enter your phone login code and press #.

Press * (or More if displayed).

Enter the number for the feature required as listed below. Alternately use the and buttons to move through the list of functions.

01. Speed dial

02. Ring Again

03. Conference

04. Call Forward All

05. Last Number Redial

06. Page Group

07. Voicemail

08. Automatic Intercom

09. Priority Call

10. Transfer

11. Call Park

12. Group Pickup

13. Direct Pickup

14. Timer

15. Do Not Disturb

16. Contrast

17. Group Listen

18. Time of Day

19. Call Log

20. Self-Administer

21. Account Code

22. Forward on Busy

23. Forward on No Answer

24. Pickup

25. Directory

26. Flash Hook

27. Internal Auto Answer

28. Hunt Group Night Service

29. Twinning

30. Ringer Off

Press Hold to select a currently displayed function.

Press the button to which the function should be assigned.Press the programmable button. If the button has an existing function it is displayed.

Press Hold to assign the function. Otherwise, press Feature to return to function selection.

Press Release to exit programming.

11.7 Feature Button

This process allows you to store some of the Feature codes that you can dial. You can then activate the feature using a single button press.

· ! Warning This process will overwrite the existing function of a programmable button without any warning.

Press Feature *3.

· If a security code is requested, enter your phone login code and press #.

Press the button to program.

· You cannot override the programming of any button configured to a call appearance function by your system administrator.

· On buttons that you can program, any existing function is overwritten without warning. If in doubt, use Feature *0 to inspect the button first.

Enter the feature code of the function required.

· Speed Dial : 0

· Ring Again : 2

· Conference : 3

· Forward Unconditional On

: 4

· Last Number Redial : 5

· Page : 60

· Retrieve Messages : 65

· Dial Voice Call : 66

· Priority Call : 69

· Time of Day : 803

· Timer : 77

· Transfer : 70

· Call Park : 74

· Call Pickup Group: 75

· Directed Call Pickup: 76

· Do Not Disturb : 85

· Group Listen On: 802

· Call Log : 812

· Retrieve Messages : 981

· Contrast : *7

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11.8 Button Functions

The following is a quick summary of the various telephone system functions that you can set on a programmable button. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone users. The system administrator can assign other button functions and will inform you what those functions are if they do that.

Each function is listed by the name shown when you use button inspection.

You can check the current function of the programmable button.

Press Feature *0.

The phone displays your extension number.

After a few seconds, or if you press the programmable button, the button's current function is displayed.

Some button function use the directory to allow number selection. When this is the case, the and volume buttons are used to scroll through the list of matching names. If this is done during a call or while a call is alerting, this will also adjust the call or ring volume.

11.8.1 Account Code

A button set to this function is used to enter an account code before making a call or during a call. The account code entered is validated against those stored by the phone system and must be re-entered if not valid.

11.8.2 Automatic Intercom

A button set to this function makes an auto answered call to another extension.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.

11.8.3 Call Forwarding All

A button set to this function switches your forwarding unconditional setting on/off.

When pressed, your current forwarding number is displayed. You can change the number if required and then enable forwarding.

11.8.4 Call Log

A button set to this function accesses your call log .

11.8.5 Call Park

A button set to this function parks and unpark calls. The button can be setup with or without a specific park slot number.

· When associated with a specific park slot number, the button will park and unpark calls from that park slot.

· When not associated with a specific park slot number, the button will park calls by assigning them a park slot

number based on your extension number.

· If pressed while a call is connected, that call will be parked using a park slot number assigned by the system based on your extension number.

· If pressed with no call connected, your phone will display details of your parked calls.

11.8.6 Conference

A button set to this function starts a conference between your current call and any calls you already have on hold.

11.8.7 Contrast

A button set to this function adjusts the phone's display contrast.

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Button Programming: Button Functions

11.8.8 Directory

A button set to this function allows you to access the contacts directory.

11.8.9 Do Not Disturb

A button set to this function turns your do not disturb setting on or off. The button icon is shown when do not disturb is on.

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to

those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member

of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· N = No Calls (Do Not Disturb)

An N is shown on your phone's idle display when you have do not disturb enabled.

11.8.10 Hunt Group Night Service

A button set to this function turns the night service status of all the groups of which you are a member on or off. The button cannot be used to override a group automatically put into night service by a time profile on the telephone system.

11.8.11 Internal Auto Answer

A button set to this function switches your internal auto-answer setting on or off. When on, if the phone is idle, any internal call is automatically answered after three beeps. If the phone is in use, internal calls alert normally.

11.8.12 Last Number Redial

A button set to this function can be press to redial the number of the last outgoing call that you made.

You can redial the number of the last outgoing call that you made.

11.8.13 Page Group

A button set to this function starts the process of making a page call. After pressing the button, enter the extension number of the user or group that you want to page.

You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.

11.8.14 Priority Call

A button set to this function starts the process of making a priority call. After pressing the button, enter the user extension number that you want to call.

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.

11.8.15 Ring Again

A button set to this function sets or clears a callback.

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11.8.16 Speed Dial

A button set to this function allows you to dial any of your personal speed dials or a system speed dial .

· To dial a system speed dial, press the button and then dial a 3-digit system speed dial number in the range 000 to

999.

· To dial a personal speed dial, press the button and then dial * followed by a 2-digit personal speed dial number in the range 00 to 99.

11.8.17 Speed Dial [nnnn]

11.8.18 Timer

A button set to this function briefly displays the duration of a call when the button is pressed.

11.8.19 Time of Day

A button set to this function briefly display the date and time during a call in place of the caller's name and number.

11.8.20 Transfer

A button set to this function operates the same as dialing Feature 70.

11.8.21 User BLF

A button set to this function calls another user. The button is set to match another user's extension number, see Internal

Auto Dial .

11.8.22 Voicemail

A button set to this function accesses your voicemail mailbox.

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Glossary

Chapter 12.

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12. Glossary

12.1 Abbreviated Ring

A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected.

12.2 Appearance Button

Appearance buttons are used to represent calls made and received by you. They are configured by your system administrator. Normally your first 2 buttons are call appearance buttons but additional buttons can be configured as appearance buttons by the system administrator.

12.3 Attention Ring

Your system administrator can set what ringing should be used if another call alerts you when you already have a call connected. The options are a single non-repeated ring (abbreviated ring) or no ring.

12.4 Auto Hold

By default, when you have a connected call in progress, if you press another appearance button, the connected call is automatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.

12.5 Bridged Appearance Button

A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user can then join or retrieve from hold.

· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged appearance button can be used to answer the call on the call appearance button user's behalf.

· When the call appearance button user answers or makes a call using that call appearance, your matching bridged appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance button can be used to retrieve the call if on hold or to join the call if active.

· Bridged appearance buttons are not supported between users on different systems in a Small Community Network

12.6 Call Appearance Button

Call appearance buttons are used to represent calls to and from your phone. By having several call appearance buttons, you are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available.

12.7 Call Coverage Button

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a Small Community Network.

12.8 Do Not Disturb

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to

those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member

of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· N = No Calls (Do Not Disturb)

An N is shown on your phone's idle display when you have do not disturb enabled.

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Glossary: Do Not Disturb Exceptions

12.9 Do Not Disturb Exceptions

· These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you. It does not apply for calls to a group of which you are a member.

12.10 Follow Me

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

12.11 Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

12.12 Follow Me To

Follow me to is the function used to enable follow me from your own phone.

12.13 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

12.14 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

12.15 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· The forward on busy and forward on no answer options both use the same separate destination number. However if

that number has not been set, they use the same destination as set for forward unconditional.

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· D = Diverting (Forwarding) Calls A D is shown on your phone's idle display when you have forward unconditional enabled.

12.16 Group

Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.

12.17 Idle Line Preference

Having one of your phone's call or line appearance button set as the currently selected appearance button, means it will be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance button before going off hook. Idle line preference automatically selects the first available call appearance or line appearance as your currently selected button when you do not have a call connected.

12.18 Internal Twinning

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building.

12.19 Line Appearance Button

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group. However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if required.

· Private Lines Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any other buttons. These calls will also not follow any forwarding.

12.20 Logged Out

If you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwarding settings if set or go to voicemail if available.

12.21 Login Code

You can use a login code to login at any phone on the telephone system and then use that phone as your own. It is also used to prevent access to some of your settings.

12.22 Missed Call

Missed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are included in your call log.

The system administrator can configure whether missed calls should include calls that you did not answer but where answered for you by another user. For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail.

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Glossary: Missed Group Call

12.23 Missed Group Call

The system administrator can configure whether the telephone system should keep an internal log of missed group calls. They can then also set which groups of which you are a member, should have their missed calls shown as part of your missed calls call log. This does not require the group call to have been presented to you and missed.

12.24 Mobile Twinning

Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number.

12.25 Park Call

Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.

A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and forwarding settings, recalling to the phone from which it was parked.

12.26 Park Slot Number

12.27 Ringing Line Preference

This setting is controlled by your system administrator and is normally on. When you are not connected to a call, if you receive an incoming call, ringing line preference will make the alerting appearance button your selected appearance button. You can answer the call by just lifting the handset without having to press the button to select it first.

Without ringing line preference, to answer the call on the alerting appearance button, you must press the appearance button to select it manually.

12.28 Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

12.29 Small Community Network

Several IP Office telephone systems can be connected together to form a Small Community Network. You can then dial the user on other systems in the same way as for internal calls on your own system. The remote users are listed in the directory.

The system administrator can also configure which groups are accessible across the network. You may also be able to hot desk to a phone located on another system in the network.

12.30 System Administrator

The system administrator is able to make or arrange changes to the telephone system configuration. They are able to see and change most of your user settings.

12.31 System Phone User

Your system administrator can configure some user's as system phone users. They will be able to access a range of additional functions such as adding and deleting system directory entries.

12.32 Twinning

Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning and mobile twinning .

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Index

Abbreviate Ring 66 Abbreviated Dial Button 64 Account Code

Button 62 Entry 20

Add

Contact 38

to conference call 32 Administrator 69 All

Call Log 20, 36, 37, 38

Contacts 20 Answered 20, 36, 37, 38 Answered Calls

Log 36 Appearance Button

Call Coverage 66

Line Appearance 68 Appearance Buttons 66 Apperance Buttons

Bridged Appearance 66

Call Appearance 66 Auto Answer 18

Button 63 Auto Dial

Button program 60 Auto Dial Button 64 Auto Hold 66 Automatic Intercom 18

Button 62

B 12 Barred 12 Blind Transfer 27 Bridged Appearance 66 Broadcast 18, 63

Answer 22 broken dial tone 49, 52, 63, 66, 67 Button

Abbreviate Dial 64

Account Code 62

Auto Answer 63

Auto Dial 64

Automatic Intercom 62

Call Forwarding All 62

Call Log 62

Call Park 62

Callback 63

Conference 62

Contacts 63

Contrast 62

Default 59

Dial Voice 62

Directory 63

Do Not Disturb 63

Erase 59

Feature Codes 61

Forward All 62

Forward Unconditional 62

Functions 62

Group Page 63

Hunt Group Night Service 63

Inspect 58

Intercom 62 Internal Auto Answer 63 Last Number Redial 63 Log 62 Night Service 63 No Calls 63 Page 63 Park 62 Priority Call 63 Program a feature 61 Program a function 61 Program Auto Dial 60 Redial 63 Ring Back 63 Speed Dial 64 Time of Day 64 Timer 64 Transfer 64 User 64 Voicemail 64

Call

Account Code 20 Answer a Page 22 Auto Answer 18 Automatic Intercom 18 Broadcast 18, 63 Dial Direct 18 Direct Voice 18 Divert to voicemail 22, 40 Drop 27 End 27 from Call Log 20, 38 From the Call Log 38 From the Directory 20 Handsfree 27 Headset 27 History 36 Hold a Conference 33 Intercom Dial 18 Log 36 Page 18, 63 Page Direct 18 Park 29 Personal Speed Dial 19 Pickup 23 Priority Call 18, 63 Release 27 Ride 29 Speed Dial 19 System Speed Dial 19 Transfer 27 Unpark 29

Volume 26 Call Appearance Button 66 Call Apperance

Virtual 16 Call Coverage Button 66 Call Log 20, 36, 37, 38

Add to Directory 38

Button 62

Call from 20, 38

Delete 38

Details 37

Menu 36

Missed Calls 68

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Call Log 20, 36, 37, 38

Missed Group Calls 69 Redial 38

Call Park

Button 62 Call Park ID 29, 69 Call Pickup

Direct 23

Group 23

Short Cde 10, 23 Callback 17, 63

Button 63

When Free 62

When Next User 62 Caller

Details 37 Calls

Switch 26 Code 23, 28, 29, 32, 40, 42, 47, 48, 49, 50, 51, 52, 69 Conference

Add call 32

Button 62

Details 33

Drop 33

End automatically 33

Hold 30, 32, 33

Last internal user 33

Maximum Parties 32

Music on hold 30, 32, 33

Parties 33

Short Code 10, 32

Transfer a Call 33 Contact

Add 38 Contacts 20

Button 63

Make a call 20 Contrast 56

Button 62 Count 37

D 12, 49, 67 Default 59 Delete

Call Log 38 Details

Call Log 37 Dial Direct 18 Dial tone

Broken 49, 52, 63, 66, 67 Dial Voice

Button 62 Dialing Code 23, 28, 29, 32, 40, 42, 47, 48, 49, 50, 51, 52,

69 Direct Call Pickup 23 Direct Voice 18 Directory

Add 38

Add From Call Log 38

Button 63

Make a call 20 Display

B 12

Contrast 56

Contrast Button 62

D 12, 49, 67

G 12, 28 N 12, 52, 63, 66 O 12, 28 S 12 T 12, 53

Divert

All 49, 67 Busy 50, 67 No Answer 51, 67 To voicemail 22, 40

Divert All

Button 62 Diverting 12, 49, 67 Do Not Disturb 12, 52, 63, 66

Button 63

Exceptions 67

Priority Call 18, 63

Short Code 10, 52 Drop

From Conference 33 Drop Call 27

End Call 27

Conference 33 Erase 59 External 20

Feature Codes

Button 61 Follow Me

Here 47, 67

Short Codes 10, 47

To 47, 67 Forced Account Code 20 Forward

All 49, 67

Busy 50, 67

Busy Short Code 10, 48, 50, 51

No Answer 51, 67

No Answer Short Code 10, 48, 50, 51

Unconditional 49, 67 Forward Unconditional

Button 62

Short Codes 10, 48, 49 Forwarding 12, 49, 67

G 12, 28 Group 28, 68

Call log 36

Missed 36

Missed Calls 69

Night Service Button 63

Page Button 63

Short Code 10, 28 Group Call Pickup 23 Group Listen 27 Group Member 12, 28 Group Pickup

Short Code 10, 23 Groups 20

Handset

Volume 26 Handsfree 27 Hangup 27

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Index

Headset 27 Held call

Transfer 27, 30, 33

History

Call Log 36

Hold

Auto Hold 66 Conference 30, 32, 33 Transfer 27, 30, 33

Hunt Group 28, 68

Call log 36 Missed 36 See Group 63

Idle Line Preference 68 Inspect 58 Intercom

Button 62 Intercom Dial 18 Internal Auto Answer

Button 63 Internal twinning 69

Last Number Rdial 17, 63 Last Number Redial

Button 63 Letters

Status 12 Line Appearance 68 Line Preference

Idle Line Preference 68

Ringing 69 Log

Button 62 Login

Short Code 10, 42 Login Code 68 Logout

Short Code 10, 42

Mailbox 64

Short Codes 10, 40 Make a call

From the Directory 20 Make call

from Call Log 20, 38 Menu

Call log 36 Missed 20, 36, 37, 38 Missed Calls 68

Group 69

Hunt group calls 36

Log 36 Mobile twinning 53, 69 Music on hold 30, 32, 33

N 12, 52, 63, 66 Network 69 New

Contact 38 Night Service 63 No Answer

Forward 51, 67 No Calls 12, 52, 63, 66

Button 63

Exceptions 67 Priority Call 18, 63

O 12, 28 Out of Service 12, 28 Outgoing 20, 36, 37, 38 Outgoing Calls

Log 36

Page 18, 63

Answer 22 Button 63 Direct 18

Park 29

Button 62

Short Code 10, 29 Park Slot ID 29, 69 Personal 20 Pickup

Direct 23

Group 23

Short Code 10, 23 Priority Call 18, 63

Button 63 Program

Personal Speed Dial 19

Speed Dial 19

Reason 37 Redial 17, 63

Button 63

From the Call Log 38 Release 27 Ride 29 Ring

Abbreviated 66

Attention Ring 66 Ring Again 17, 62, 63 Ring Back 17, 62, 63

Button 63 Ring Time 37 Ringer

Sound 56

Volume 56 Ringing Line Preference 69

S 12 SCN 69 Send All Calls 49, 67 Settings

Default buttons 59

Display Contrast 56

Personal Speed Dial 19

Ringer Sound 56

Ringer Volume 56

Speed Dial 19 Short Code 23, 28, 29, 32, 40, 42, 47, 48, 49, 50, 51, 52,

Do Not Disturb 10, 52 Short Codes

Conference 10, 32

Follow Me 10, 47

Forward on Busy 10, 48, 50, 51

Forward on No Answer 10, 48, 50, 51

Forward Unconditional 10, 48, 49

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Short Codes

Group 10, 28 Login 10, 42 Logout 10, 42 Mailbox 10, 40 Park 10, 29 Pickup 10, 23 Unpark 10, 29

Voicemail 10, 40 Slot Number 29, 69 Small Community Network 69 Sound 56 Speaker 27

Group Listen 27

Volume 26 Speech

Volume 26 Speed Dial

Personal 19

Program 19

System 19 Speed Dial Button 64 Status Letters 12 Supervised Transfer 27 Switch Calls 26 System

Administrator 69

System Phone 69 System Alarm 12 System Short Code 23, 28, 29, 32, 40, 42, 47, 48, 49, 50,

51, 52, 69

T 12, 53 Time of Day 64 Timer 64 Transfer 27, 64

Held call 27, 30, 33

To voicemail 22, 40

Using a Conference 33 Twinned 12, 53 Twinning 69

Internal Twinning 53, 68

Mobile Twinning 53, 69

Unpark 29

Short Code 10, 29 Unsupervised Transfer 27 User Button 64 Users 20

View

Conference Parties 33 Virtual Call Appearances 16 Voicemail 64

Short Codes 10, 40

Transfer 22, 40 Volume

Call 26

Ringer 56

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Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations

or amendments to the detailed specifications at its discretion. The publication of

information in this document does not imply freedom from patent or other

protective rights of Avaya or others.

All trademarks identified by the ® or ™ are registered trademarks or trademarks,

respectively, of Avaya Inc. All other trademarks are the property of their

respective owners.

This document contains proprietary information of Avaya and is not to be

disclosed or used except in accordance with applicable agreements.

Avaya IP Office T7100, T710, M7100, M7100N User Manual

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