Avaya IP Phone 2004 User Guide

Title page

Nortel Communication Server 1000

IP Phone 2004

User Guide

Nortel Communication Server 1000

IP Phone 2004 User Guide

Release: 7.0 Publication: NN43117-102 Document revision: 03.02 Document release date: June 2010

To provide feedback or report a problem in this document, go to

www.nortel.com/documentfeedback

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.

The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

About the Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 11

IP Phone 2004 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password . . . . . . . . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 24

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 26

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting the telephone components . . . . . . . . . . . . . . . . . 26

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 28

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 31

Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . 33

Enabling On-Hook Default Path . . . . . . . . . . . . . . . . . . . . 33

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 34

Enabling and disabling Call timer . . . . . . . . . . . . . . . . . . . 35

Using Display Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 35

Choosing Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . 36

Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 37

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 39

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 40

Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 42

Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 43

Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 44

Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 46

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 52

Making a call using Corporate Directory . . . . . . . . . . . . . 52

Making a call using Personal Directory . . . . . . . . . . . . . . 54

Making a call using the Callers List . . . . . . . . . . . . . . . . . 54

Making a call using Redial List . . . . . . . . . . . . . . . . . . . . . 56

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 72

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Talking with more than one person . . . . . . . . . . . . . . . . . . 84

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using the Conferee Selectable Display

and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 90

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Contents

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Using Call Page Connect to make an announcement . . . . . . 93

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 94

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 95

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . 99

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 105

Using Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 114

Using Virtual Office on your remote telephone . . . . . . . 116

Using Virtual Office on your office telephone . . . . . . . . . 117

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 118

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 118

Emergency calls on your Remote IP Phone . . . . . . . . . 118

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 120

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 125

Contents

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 126

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 126

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 128

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 130

Accessing External Server Applications . . . . . . . . . . . . . 133

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 133

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 135

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 136

Regulatory and safety information . . . . . . . . . . . . . . . . . . 137

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 139

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Contents

Revision history

June 2010

Standard 03.02. This document is up-issued to reflect changes in technical content for Call Log Options and to add Record on Demand content.

June 2010

Standard 03.01. This document is up-issued to support Nortel Commnication Server 1000 Release 7.0.

May 2009

Standard 02.01. This document is up-issued to support Nortel Commnication Server 1000 Release 6.0.

May 2007

Standard 01.04. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2004 User Guide (NN-10300-052). This document contains updated content based on CR Q01130629-01. See “Answering a call” on page 65.

Revision history

July 2006

Standard 8.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Document number was corrected (from NN-10300-052 to NN10300-052).

June 2006

Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. “Secure communications” section added to document support for SRTP with Preshared keys. Logos and copyright data were updated. Document feedback link added to back page.

Revision history

August 2005

Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 4.5.

February 2005

Standard 5.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.

September 2004

Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 4.0.

October 2003

Standard 3.00. This document is up-issued to support Succession 3.0 Software and the Net6 Transformation Gateway feature.

November 2002

Standard 2.00. This document is up-issued to support Meridian 1 Release 25.40 and CSE 1000 Release 2.0.

June 2001

Standard 1.00.

About the Nortel IP Phone 2004

The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: All features are not available on all telephones. Consult your

system administrator to verify which features are available for your use.

Note 2: In this guide, programmable line (DN) and feature key labels

appear beside the key, and context-sensitive soft key labels appear directly above the key. Figure 1 shows key labels.

Figure 1: Programmable line (DN) and feature key and soft key labels

About the Nortel IP Phone 2004

IP Phone 2004 models

There are three models of the IP Phone 2004, referred to as Phase 0, Phase 1, and Phase 2. The higher level models have some features that are not available on the lower level models. To determine the model of your telephone, turn the telephone over and locate the label containing the product code (NT code). The NT code identifies the model of your telephone.

Table 1: IP Phone 2004 model codes

Product code Model

NTEX00xx or NT7B10AACH Phase 0

NTDU82xx Phase 1

NTDU92xxxx Phase 2

Note: xx or xxxx represents any valid character.

Basic features

The IP Phone 2004 supports the following features:

• 12 programmable feature keys: six (physical) user-defined feature

key labels and six lines or features accessed by pressing the Shift

key

• four context-sensitive soft keys that provide access to a maximum of 10 features

For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).

Note: All IP Phone 2004 phones are not configured to support soft

key functionality. Consult your system administrator for details about the configuration of your telephone.

• multifield LCD display screen

• speaker for on-hook dialing or on-hook listening

About the Nortel IP Phone 2004

• volume control bar for adjusting ringer, speaker, handset, and headset volume

• six specialized fixed keys:

—Quit

— Directory

— Message (Inbox)

— Outbox or Shift

— Services

— Expand to PC

• four call processing fixed keys:

—Hold

— Goodbye

— Handsfree

—Mute

• shared LAN access with a PC

• headset jack with On or Off key

• automatic network configuration

• hearing-aid compatibility

About the Nortel IP Phone 2004

Telephone display

The LCD screen on the IP Phone 2004 has three display areas:

• The upper display area is for user-defined feature key labels.

• The middle display area is for single-line information such as caller number, caller name, feature prompt strings, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

• The lower display area is for context-sensitive soft key labels.

Figure 2: IP Phone 2004 LCD display areas

Figure 3: IP Phone 2004

About the Nortel IP Phone 2004

Telephone controls

Note: Some IP Phone 2004 phones are equipped with optional key

caps. Text in parentheses indicates labels appearing on the key caps. For example, (Services).

Use the Volume control bar to adjust the

volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume.

About the Nortel IP Phone 2004

Use the Primary Directory Number (DN) to

access a single line and activate on-hook dialing.

Programmable line (DN) and feature keys

are extra DNs or feature keys used to access additional features.

A steady LCD light beside a line (DN) key

indicates that the line is active. A flashing LCD indicates that the line is on hold.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed.

Use the Goodbye key to terminate an active

call.

(Goodbye)

(Hold)

(Msg/Inbox)

Press the Hold key to put an active call on hold. Press the line (DN) key beside the

flashing LED indicator to return to the caller on hold.

Press the Message (Inbox) key to access

your voice mailbox.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD display screen.

(Services)

About the Nortel IP Phone 2004

Press the Services key and use the

navigation keys to access the following items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date and Time

— On-hook default path

— Live dialpad

— Call timer

— Display diagnostics

— Local dialpad tone

— Ring type

— Change feature key label

— Set information

• Password admin:

— Station control password

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Note 1: Press the Services key to exit

from any menu or menu item.

Note 2: The Password Admin menu

many not be available on your IP Phone 2004. Consult your system administrator.

About the Nortel IP Phone 2004

Press the Headset key to answer a call

using the headset or to switch a call from the handset or handsfree to the headset.

Press the Speaker key to activate

handsfree. The speaker LED indicator lights to indicate when handsfree is active.

Press the Outbox/Shift key to toggle

between two feature key pages and to

(Shift)

access an additional six lines or features and an additional 24 lines on the Nortel IP Phone Key Expansion Module (KEM).

Press the Directory key to access directory

(Directory)

services.

(Mute)

About the Nortel IP Phone 2004

Your Mute key functionality is enabled or

disabled by your system administrator. Contact your system administrator to

determine if your Mute key is enabled. If your Mute key is enabled, press the Mute

key to listen to the receiving party without

transmitting your voice. Press the Mute key

again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to

restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree,

handset,and headset microphones.

The Mute LED indicator, located on the Mute

key, flashes to indicate that the microphone is muted.

(Quit)

Press the Quit key to end an active application. Pressing the Quit key does not

affect the status of calls currently on your telephone.

Context-sensitive soft keys (self-labeled)

are located below the LCD display screen.

The LCD label above the key changes based on the active feature.

Note: If a triangle appears before a soft

key label, the feature is active.

About the Nortel IP Phone 2004

Press the More.. soft key to access the next layer of soft keys (self-labeled).

When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Phone flashes. The flash cadence for each alert is different.

Use the Expand to PC key to access

(Expand)

external server applications.

Press the Copy key to copy entries to your

Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Note: You may also hear an audio

Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

The Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

This section describes the following features, which are designed to enhance the security of your IP Phone 2004:

About the Nortel IP Phone 2004

• Using encrypted calling

• Managing your Station Control Password

Using encrypted calling

Your IP Phone 2004 supports secure communication using Secure RealTime Protocol (SRTP) media encryption. If the feature is enabled, a security icon (q) appears on the screen next to the dialed number when your call is encrypted. Contact your system administrator to find out if this feature is enabled on your telephone.

Managing your Station Control Password

Your Station Control Password (SCPW) enables the following security features:

• Electronic lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Personal Directory, Redial List, and Callers List).

Your initial SCPW is defined by your system administrator. For detailed information about your SCPW, contact your system administrator.

To change your SCPW:

(Services)

1. Press the Services key.

2. Press the Up/Down keys to scroll and to highlight Password Admin.

3. Press the Select soft key.

About the Nortel IP Phone 2004

4. Use the dialpad to enter your password

5. Press the Up/Down keys to scroll and to

at the prompt.

highlight New Password.

Note: The default configuration for Password Protection is off.

To turn Password Protection On or Off:

6. Press the Select soft key.

7. Use the dialpad to enter the new password.

8. Press the Select soft key to accept the

new password.

Note: If you have been locked out of

your IP Phone 2004, or have forgotten your SPCW, contact your system administrator.

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and to highlight Change

Protection Mode.

About the Nortel IP Phone 2004

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys:

— Yes to accept the selection. — No to return to the Directory menu.

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 2004 using the following methods in conjunction with each other:

• Enter and edit text using the telephone dialpad

• Edit text using the soft keys

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List and Callers List.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three

times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the key you want is not visible, press the More.. soft key to access

the next layer of soft keys.

5. Press the Up navigation key to access the symbols.

Entering and editing text

6. Press the Left/Right navigation keys to move to a specific symbol.

7. Press the Choose soft key to select a symbol.

8. Press the Next soft key to submit your changes.

Table 2 describes the soft key editing functions on the IP Phone 2004.

Table 2: Editing soft key description

Soft key Description

Cancel Action is cancelled.

Choose Select a symbol.

Clear Clear the input field.

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Meaning depends on application.

More… Access additional soft keys.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

Connecting the telephone components

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Choose one of the following connections:

a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT5e line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT5e line cable into the PC Ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

Connecting the components

Figure 4 shows connections on the IP Phone 2004.

Figure 4: IP Phone connections

Configuring options

The IP Phone 2004 Services menu lists the following submenus:

•The Telephone Options menu is used by your system administrator

to configure telephone preferences.

•The Password Admin menu is used by your system administrator to

change the SCPW.

•The Virtual Office Login and Test Local Mode (for branch office)

menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office. (For more information

see page 112).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2004 phones. Contact

your system administrator for information about what menus are available on your telephone.

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 30

• “Adjusting the display screen contrast” on page 31

• “Selecting a Language” on page 32

• “Selecting Date and Time format” on page 33

• “Enabling On-Hook Default Path” on page 33

• “Configuring Live Dialpad” on page 34

• “Enabling and disabling Call timer” on page 35

• “Using Display Diagnostics” on page 35

• “Choosing Local Dialpad Tone” on page 36

• “Choosing a Ring type” on page 37

• “Changing feature key labels” on page 37

Configuring options

• “Viewing telephone information” on page 39

Note: When an option has a sublist, an ellipsis (...) appears after the

option.

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and to highlight the Telephone

Options.

3. Press the Select soft key.

4. Press the Up/Down navigation keys

to scroll and to highlight an option

(for example, Language…).

5. Press the Select soft key. The display

provides information required to adjust your selection.

Configuring options

6. Choose one of the following:

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options, and select Volume adjustment… from the menu. Select Ringer, Handset, Handsfree, Headset, or Buzzer.

To adjust the volume:

1. Press the Up/Down navigation keys to

scroll and to highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

2. Press the Select soft key.

+ 124 hidden pages