Avaya IP Phone 2004 User Guide

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Nortel Communication Server 1000

IP Phone 2004

User Guide

Nortel Communication Server 1000

IP Phone 2004 User Guide

Release: 7.0 Publication: NN43117-102 Document revision: 03.02 Document release date: June 2010

To provide feedback or report a problem in this document, go to

www.nortel.com/documentfeedback

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.

The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

About the Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 11

IP Phone 2004 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password . . . . . . . . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 24

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 26

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting the telephone components . . . . . . . . . . . . . . . . . 26

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 28

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 31

Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . 33

Enabling On-Hook Default Path . . . . . . . . . . . . . . . . . . . . 33

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 34

Enabling and disabling Call timer . . . . . . . . . . . . . . . . . . . 35

Using Display Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 35

Choosing Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . 36

Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 37

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 39

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 40

Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 42

Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 43

Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 44

Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 46

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 52

Making a call using Corporate Directory . . . . . . . . . . . . . 52

Making a call using Personal Directory . . . . . . . . . . . . . . 54

Making a call using the Callers List . . . . . . . . . . . . . . . . . 54

Making a call using Redial List . . . . . . . . . . . . . . . . . . . . . 56

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 72

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Talking with more than one person . . . . . . . . . . . . . . . . . . 84

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using the Conferee Selectable Display

and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 90

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Contents

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Using Call Page Connect to make an announcement . . . . . . 93

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 94

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 95

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . 99

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 105

Using Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 114

Using Virtual Office on your remote telephone . . . . . . . 116

Using Virtual Office on your office telephone . . . . . . . . . 117

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 118

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 118

Emergency calls on your Remote IP Phone . . . . . . . . . 118

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 120

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 125

Contents

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 126

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 126

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 128

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 130

Accessing External Server Applications . . . . . . . . . . . . . 133

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 133

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 135

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 136

Regulatory and safety information . . . . . . . . . . . . . . . . . . 137

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 139

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Contents

Revision history

June 2010

Standard 03.02. This document is up-issued to reflect changes in technical content for Call Log Options and to add Record on Demand content.

June 2010

Standard 03.01. This document is up-issued to support Nortel Commnication Server 1000 Release 7.0.

May 2009

Standard 02.01. This document is up-issued to support Nortel Commnication Server 1000 Release 6.0.

May 2007

Standard 01.04. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2004 User Guide (NN-10300-052). This document contains updated content based on CR Q01130629-01. See “Answering a call” on page 65.

Revision history

July 2006

Standard 8.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Document number was corrected (from NN-10300-052 to NN10300-052).

June 2006

Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. “Secure communications” section added to document support for SRTP with Preshared keys. Logos and copyright data were updated. Document feedback link added to back page.

Revision history

August 2005

Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 4.5.

February 2005

Standard 5.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.

September 2004

Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 4.0.

October 2003

Standard 3.00. This document is up-issued to support Succession 3.0 Software and the Net6 Transformation Gateway feature.

November 2002

Standard 2.00. This document is up-issued to support Meridian 1 Release 25.40 and CSE 1000 Release 2.0.

June 2001

Standard 1.00.

About the Nortel IP Phone 2004

The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: All features are not available on all telephones. Consult your

system administrator to verify which features are available for your use.

Note 2: In this guide, programmable line (DN) and feature key labels

appear beside the key, and context-sensitive soft key labels appear directly above the key. Figure 1 shows key labels.

Figure 1: Programmable line (DN) and feature key and soft key labels

About the Nortel IP Phone 2004

IP Phone 2004 models

There are three models of the IP Phone 2004, referred to as Phase 0, Phase 1, and Phase 2. The higher level models have some features that are not available on the lower level models. To determine the model of your telephone, turn the telephone over and locate the label containing the product code (NT code). The NT code identifies the model of your telephone.

Table 1: IP Phone 2004 model codes

Product code Model

NTEX00xx or NT7B10AACH Phase 0

NTDU82xx Phase 1

NTDU92xxxx Phase 2

Note: xx or xxxx represents any valid character.

Basic features

The IP Phone 2004 supports the following features:

• 12 programmable feature keys: six (physical) user-defined feature

key labels and six lines or features accessed by pressing the Shift

key

• four context-sensitive soft keys that provide access to a maximum of 10 features

For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).

Note: All IP Phone 2004 phones are not configured to support soft

key functionality. Consult your system administrator for details about the configuration of your telephone.

• multifield LCD display screen

• speaker for on-hook dialing or on-hook listening

About the Nortel IP Phone 2004

• volume control bar for adjusting ringer, speaker, handset, and headset volume

• six specialized fixed keys:

—Quit

— Directory

— Message (Inbox)

— Outbox or Shift

— Services

— Expand to PC

• four call processing fixed keys:

—Hold

— Goodbye

— Handsfree

—Mute

• shared LAN access with a PC

• headset jack with On or Off key

• automatic network configuration

• hearing-aid compatibility

About the Nortel IP Phone 2004

Telephone display

The LCD screen on the IP Phone 2004 has three display areas:

• The upper display area is for user-defined feature key labels.

• The middle display area is for single-line information such as caller number, caller name, feature prompt strings, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

• The lower display area is for context-sensitive soft key labels.

Figure 2: IP Phone 2004 LCD display areas

Figure 3: IP Phone 2004

About the Nortel IP Phone 2004

Telephone controls

Note: Some IP Phone 2004 phones are equipped with optional key

caps. Text in parentheses indicates labels appearing on the key caps. For example, (Services).

Use the Volume control bar to adjust the

volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume.

About the Nortel IP Phone 2004

Use the Primary Directory Number (DN) to

access a single line and activate on-hook dialing.

Programmable line (DN) and feature keys

are extra DNs or feature keys used to access additional features.

A steady LCD light beside a line (DN) key

indicates that the line is active. A flashing LCD indicates that the line is on hold.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed.

Use the Goodbye key to terminate an active

call.

(Goodbye)

(Hold)

(Msg/Inbox)

Press the Hold key to put an active call on hold. Press the line (DN) key beside the

flashing LED indicator to return to the caller on hold.

Press the Message (Inbox) key to access

your voice mailbox.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD display screen.

(Services)

About the Nortel IP Phone 2004

Press the Services key and use the

navigation keys to access the following items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date and Time

— On-hook default path

— Live dialpad

— Call timer

— Display diagnostics

— Local dialpad tone

— Ring type

— Change feature key label

— Set information

• Password admin:

— Station control password

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Note 1: Press the Services key to exit

from any menu or menu item.

Note 2: The Password Admin menu

many not be available on your IP Phone 2004. Consult your system administrator.

About the Nortel IP Phone 2004

Press the Headset key to answer a call

using the headset or to switch a call from the handset or handsfree to the headset.

Press the Speaker key to activate

handsfree. The speaker LED indicator lights to indicate when handsfree is active.

Press the Outbox/Shift key to toggle

between two feature key pages and to

(Shift)

access an additional six lines or features and an additional 24 lines on the Nortel IP Phone Key Expansion Module (KEM).

Press the Directory key to access directory

(Directory)

services.

(Mute)

About the Nortel IP Phone 2004

Your Mute key functionality is enabled or

disabled by your system administrator. Contact your system administrator to

determine if your Mute key is enabled. If your Mute key is enabled, press the Mute

key to listen to the receiving party without

transmitting your voice. Press the Mute key

again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to

restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree,

handset,and headset microphones.

The Mute LED indicator, located on the Mute

key, flashes to indicate that the microphone is muted.

(Quit)

Press the Quit key to end an active application. Pressing the Quit key does not

affect the status of calls currently on your telephone.

Context-sensitive soft keys (self-labeled)

are located below the LCD display screen.

The LCD label above the key changes based on the active feature.

Note: If a triangle appears before a soft

key label, the feature is active.

About the Nortel IP Phone 2004

Press the More.. soft key to access the next layer of soft keys (self-labeled).

When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Phone flashes. The flash cadence for each alert is different.

Use the Expand to PC key to access

(Expand)

external server applications.

Press the Copy key to copy entries to your

Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Note: You may also hear an audio

Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

The Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

This section describes the following features, which are designed to enhance the security of your IP Phone 2004:

About the Nortel IP Phone 2004

• Using encrypted calling

• Managing your Station Control Password

Using encrypted calling

Your IP Phone 2004 supports secure communication using Secure RealTime Protocol (SRTP) media encryption. If the feature is enabled, a security icon (q) appears on the screen next to the dialed number when your call is encrypted. Contact your system administrator to find out if this feature is enabled on your telephone.

Managing your Station Control Password

Your Station Control Password (SCPW) enables the following security features:

• Electronic lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Personal Directory, Redial List, and Callers List).

Your initial SCPW is defined by your system administrator. For detailed information about your SCPW, contact your system administrator.

To change your SCPW:

(Services)

1. Press the Services key.

2. Press the Up/Down keys to scroll and to highlight Password Admin.

3. Press the Select soft key.

About the Nortel IP Phone 2004

4. Use the dialpad to enter your password

5. Press the Up/Down keys to scroll and to

at the prompt.

highlight New Password.

Note: The default configuration for Password Protection is off.

To turn Password Protection On or Off:

6. Press the Select soft key.

7. Use the dialpad to enter the new password.

8. Press the Select soft key to accept the

new password.

Note: If you have been locked out of

your IP Phone 2004, or have forgotten your SPCW, contact your system administrator.

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and to highlight Change

Protection Mode.

About the Nortel IP Phone 2004

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys:

— Yes to accept the selection. — No to return to the Directory menu.

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 2004 using the following methods in conjunction with each other:

• Enter and edit text using the telephone dialpad

• Edit text using the soft keys

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List and Callers List.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three

times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the key you want is not visible, press the More.. soft key to access

the next layer of soft keys.

5. Press the Up navigation key to access the symbols.

Entering and editing text

6. Press the Left/Right navigation keys to move to a specific symbol.

7. Press the Choose soft key to select a symbol.

8. Press the Next soft key to submit your changes.

Table 2 describes the soft key editing functions on the IP Phone 2004.

Table 2: Editing soft key description

Soft key Description

Cancel Action is cancelled.

Choose Select a symbol.

Clear Clear the input field.

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Meaning depends on application.

More… Access additional soft keys.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

Connecting the telephone components

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Choose one of the following connections:

a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT5e line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT5e line cable into the PC Ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

Connecting the components

Figure 4 shows connections on the IP Phone 2004.

Figure 4: IP Phone connections

Configuring options

The IP Phone 2004 Services menu lists the following submenus:

•The Telephone Options menu is used by your system administrator

to configure telephone preferences.

•The Password Admin menu is used by your system administrator to

change the SCPW.

•The Virtual Office Login and Test Local Mode (for branch office)

menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office. (For more information

see page 112).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2004 phones. Contact

your system administrator for information about what menus are available on your telephone.

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 30

• “Adjusting the display screen contrast” on page 31

• “Selecting a Language” on page 32

• “Selecting Date and Time format” on page 33

• “Enabling On-Hook Default Path” on page 33

• “Configuring Live Dialpad” on page 34

• “Enabling and disabling Call timer” on page 35

• “Using Display Diagnostics” on page 35

• “Choosing Local Dialpad Tone” on page 36

• “Choosing a Ring type” on page 37

• “Changing feature key labels” on page 37

Configuring options

• “Viewing telephone information” on page 39

Note: When an option has a sublist, an ellipsis (...) appears after the

option.

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and to highlight the Telephone

Options.

3. Press the Select soft key.

4. Press the Up/Down navigation keys

to scroll and to highlight an option

(for example, Language…).

5. Press the Select soft key. The display

provides information required to adjust your selection.

Configuring options

6. Choose one of the following:

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options, and select Volume adjustment… from the menu. Select Ringer, Handset, Handsfree, Headset, or Buzzer.

To adjust the volume:

1. Press the Up/Down navigation keys to

scroll and to highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

2. Press the Select soft key.

Configuring options

Down Up

3. To increase or decrease the volume, do one of the following:

— Press the Down/Up soft keys. —Press the Up/Down navigation keys.

4. Choose one of the following:

—Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment from the menu.

Note: If you have a Nortel IP Phone KEM attached to your telephone,

adjusting the telephone’s LCD display screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM.

To adjust the display screen contrast:

Down Up

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Down/Up soft keys. —Press the Up/Down navigation keys.

Configuring options

2. Choose one of the following:

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a Language

The display is available in multiple languages. To choose a language,

press the Services key, select Telephone Options, and select

Language… from the menu.

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.

To select a Language:

1. Press the Up/Down navigation keys to

scroll and to highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be

installed on your IP Phone. Contact your system administrator for more information on available languages.

Configuring options

2. Choose one of the following:

—Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting Date and Time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date and time format, press the

Services key, select Telephone Options, and choose Date/Time… from

the menu.

To select the date and time:

1. Press the Up/Down navigation keys to

scroll and to highlight the desired format. Sample formats appear on the upperright side of the display area.

2. Choose one of the following:

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling On-Hook Default Path

The On-Hook Default Path option allows you to use a Headset or the

Handsfree feature to operate your IP Phone while it is on-hook.To enable

the on-hook default path feature, press the Services key, select

Telephone Options, and then select OnHook Default Path from the

menu.

Configuring options

To enable the On-Hook Default Path feature:

1. Press the Up/Down navigation keys to

highlight one of the following:

— Handsfree enable — Headset enable

2. Choose one of the following:

— Press the Select soft key.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

Use Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the Handsfree key, or press the Line (DN) key.

Note: Live Dialpad activates the primary DN key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad from the menu.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to

highlight one of the following:

— On — Off

Configuring options

2. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Enabling and disabling Call timer

The Call timer measures how long you are on each call. To enable or

disable the Call timer feature, press the Services key, select Telephone

Options, and select Call Timer from the menu.

To enable or disable the Call timer:

1. Choose one of the following:

— To enable the call timer, press the

On soft key.

— To disable the call timer, press the

Off soft key.

2. Choose one of the following:

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Using Display Diagnostics

The Display Diagnostics option tests the display screen and indicator lights on the telephone. To access the Display Diagnostics feature, press

the Services key, select Telephone Options, and select Display

Diagnostics from the menu.

Configuring options

To select Display Diagnostics:

1. Press the Up/Down navigation keys to

scroll through the list to view display capabilities.

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing Local Dialpad Tone

The Local Dialpad Tone option produces dual-tone multifrequency (DTMF) sounds, a single tone, or no sound after you press a key on the

dialpad. To choose a Local Dialpad Tone, press the Services key, select

Telephone Options, and select Local DialPad Tone from the menu.

To choose a Local Dialpad Tone:

1. Press the Up/Down navigation keys to

scroll and to highlight one of the following dialpad tones:

— None to disable all tones. — Short Click to enable a single tone

for all keys.

— DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following:

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

Choosing a Ring type

The Ring type option configures the ring tone on the telephone. To

choose a ring type, press the Services key, select Telephone Options, and select Ring type… from the menu.

To select a Ring type:

1. Press the Up/Down navigation keys to

scroll and to highlight one of the ring types.

2. Press the Play soft key to sample the

ring tone.

3. Choose one of the following:

—Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key labels option renames the label that appears next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the

Services key, select Telephone Options, and select Change feature key labels from the menu.

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an

Configuring options

incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an Autodial key, the label does

not change if the Autodial key configuration changes.

To rename the labels:

1. Press the Select soft key.

2. Press the feature key that is being

changed.

If you press a prime DN key, an

Note:

error message appears.

3. Enter the new information for the feature key label. To enter special characters,

press the Up navigation key. For

information about entering text, see “Entering text using the telephone dialpad” on page 24.

Restore the default labels:

4. Choose one of the following:

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels from the menu.

1. Press the Select soft key.

2. Use the Up/Down navigation keys to

scroll and to highlight one of the following:

a. Restore all key labels

— Press the Yes soft key to change all

feature keys to default values.

b. Restore one key label

— Press the Select soft key.

— Press the feature key.

—Press the Yes soft key to change the

selected feature key label to the default value.

Note: When labels are changed to

default values, you cannot undo the change. The label configurations must be reentered.

Viewing telephone information

The following telephone-specific information appears with the Set Info option:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Location Info

Configuring options

• Encryption Info

To view telephone information, press the Services key, select

Telephone Options, and select Set Info from the menu.

To view telephone information:

1. Press the Up/Down navigation keys to

scroll through the list to view telephone information.

2. Press the Cancel soft key to return to the Telephone Options menu.

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 40

• “Configuring New Call indication” on page 42

• “Configuring Preferred Name Match” on page 43

• “Configuring Area Code Setup” on page 44

Configuring the Callers List log

You can configure the Callers List to log all incoming calls including calls while your IP Phone is busy, or only unanswered calls. The default setting is Log all calls.

Configuring options

To log only unanswered calls, press the Services soft key, select

Telephone Options, and select Call Log Option from the menu.To log

only unanswered calls:

1. Press the Up/Down navigation keys to scroll and to highlight the Log Mode

option.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight Log unanswered

calls.

4. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

To log all incoming calls including calls while IP Phone is busy

To log all incoming calls including calls while your IP Phone is busy, press

the Services key and select Call Log Options from the Telephone

Options menu.

• Press the Up/Down navigation keys to scroll and highlight the

Incoming Calls option.

• Press the Select soft key.

• Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

• Choose one of the following

— Press the Select soft key to save the configuration.

Configuring options

— Press the Cancel soft key to keep existing configurations.

Configuring New Call indication

You can configure the IP Phone 2004 to display a message to indicate a new incoming call was received. The default configuration is On. To

configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option from the menu.

To configure New Call indication:

1. Press the Select soft key to select

Incoming Calls.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to scroll and to highlight New Call

Indication.

4. Press the Select soft key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— New call indication off — New call indication on

Configuring options

6. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Preferred Name Match

You can configure the IP Phone 2004 to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To

configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option from the menu.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and to highlight Preferred Name

Match.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

4. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

Configuring Area Code Setup

Using the Area Code menu, you can save up to 3 area codes. After an incoming call arrives with an area code that matches one of the 3 stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).

This reordering is also performed when you scroll through your Callers List.

To configure the area code, press the Services key, select Telephone

Options, and select Call Log Option from the menu.

To configure default area codes (3 maximum):

1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to

scroll and to highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Select soft key.

5. Use the dialpad to enter the number at

6. Choose one of the following:

To edit the area code display:

1. Press the Up/Down navigation keys to

2. Press the Select soft key.

Configuring options

the prompt.

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

scroll and to highlight Area Code Setup.

3. Press the Up/Down navigation keys to

scroll and to highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Select soft key.

Configuring options

5. Use the dialpad to edit the number.

6. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Name Display format

You can configure the IP Phone 2004 to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name

To configure the Name Display Format, press the Services key and select Telephone Options.

To configure the Name Display Format:

1. Press the Up/Down navigation keys to scroll and to highlight Name Display

Format.

2. Press the Select soft key.

Configuring options

3. Press the Up/Down navigation keys to

scroll and to highlight one of the following:

— first name, last name — last name, first name

4. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Making a call

This section describes features associated with making a call. You can make a call from an IP Phone 2004:

• “Using off-hook dialing” on page 48

• “Using on-hook dialing” on page 49

• “Using Handsfree dialing” on page 50

• “Using Live Dialpad” on page 52

• “Using Predial” on page 56

• “Using AutoDial” on page 58

• “Using Ring Again” on page 59

• “Using Redial” on page 60

• “Using Speed Call” on page 61

• “Using System Speed Call” on page 62

• “Using Hot Line” on page 63

• “Using Intercom calling” on page 63

Using off-hook dialing

Use the off-hook dialing option to dial the number after you have lifted the handset.

1. Lift the handset.

2. Dial the number.

Making a call

3. To terminate the call, choose one of the following:

(Goodbye)

— Return the handset to the cradle.

— Press the Goodbye key.

Using on-hook dialing

Use on-hook dialing to dial the number before lifting the handset.

1. Leave the handset in the cradle.

2. Press the line (DN) key.

3. Dial the number when the dial tone sounds.

4. After the called party answers, lift the handset.

(Goodbye)

5. To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

Making a call

Using Handsfree dialing

Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an active call, you can switch between handset and handsfree mode.

1. Press the Handsfree key.

2. If a headset is connected, press the

Headset key.

3. Dial the number.

To discontinue a Handsfree call:

Press the Goodbye key.

(Goodbye)

To mute a Handsfree call:

(Mute)

1. Press the Mute key. The LED indicator

flashes.

2. Press the Mute key again to return to a

two-way handsfree conversation.

To switch from Handsfree to Handset mode:

Lift the handset.

To switch from Handset mode to Handsfree mode:

1. Press the Handsfree key.

2. Replace the handset.

To use a Headset:

1. Connect the headset to the headset jack

or the handset jack.

Making a call

2. Press the Headset key.

To switch from Handsfree to Headset:

1. Press the headset key.

Making a call

Using Live Dialpad

Use Live Dialpad to dial the number without having to lift the handset, press the Handsfree key, or press the line (DN) key.

1. Leave the handset in the cradle.

2. Dial the number.

3. After the called party answers, lift the handset.

4. To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the Goodbye key.

Using the Directory applications

You can make calls using the following Directory applications available on your IP Phone 2004.

• “Making a call using Corporate Directory” on page 52

• “Making a call using Personal Directory” on page 54

• “Making a call using the Callers List” on page 54

• “Making a call using Redial List” on page 56

Making a call using Corporate Directory

The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information

Making a call

on each entry, and dial Corporate Directory numbers. To use Corporate

Directory, press the Directory key and select Corporate Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter the desired name in the lastname/ firstname format.

2. Press the Search soft key to find the

desired name.

Note: The first match on the screen

appears when there is a successful search.

3. Choose one of the following:

— Press the Dial soft key to dial the

resulting number.

To scroll to a specific number:

1. Press the Up/Down navigation keys to

— If there is no match to the search

query, start a new search or change the information in the initial search.

— Press the Cancel soft key to exit

without dialing.

scroll and to highlight a name in the Corporate Directory.

Making a call

2. Choose one of the following:

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using Personal Directory

Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory,

press the Directory key and select Personal Directory. For more

information on how to configure and use Personal Directory, refer to “Using Personal Directory” on page 105.

To use the Personal Directory:

1. Press the Up/Down navigation keys to

scroll and to highlight a name in the

Personal Directory.

2. Choose one of the following:

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller

overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List. For information about how to configure and

use Callers list, see “Using Callers List” on page 108.

Note: If the caller name is not defined, then only the telephone

number is displayed.

To use the Callers List:

Making a call

1. Press the Up/Down navigation keys to

scroll and to highlight a name in the

Callers List.

2. Choose one of the following:

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call

Making a call using Redial List

The Redial List feature automatically stores a maximum of 20 previously

dialed telephone numbers. To use Redial List, press the Directory key and select Redial List. For information about how to configure and use

Redial list, see “Using Redial List” on page 110.

Note: If the caller name is not defined, then only the telephone

number is displayed.

To use the Redial List:

1. Press the Up/Down navigation keys to

scroll and to highlight a name in the

Redial List.

2. Choose one of the following:

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before

dialing.

To use Predial:

1. Without selecting the line key, enter the number to be dialed.

2. Press a line key to dial the number.

To edit a Predial number:

Making a call

3. Lift the Handset after the called party answers or, if in Handsfree mode, begin to speak.

1. Use the dialpad to enter the number.

2. Choose one of the following:

— To erase all numbers, press the

Clear soft key. Reenter the numbers

to be dialed.

— To change numbers one at a time,

press the Delete soft key to

backspace. Reenter the number.

3. Press a line key to dial the number.

Making a call

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial telephone numbers.

To store an AutoDial number:

1. Without lifting the handset, press the

appropriate AutoDial key. Note: The word AutoDial appears next

to the appropriate key on the display screen.

2. Using the dialpad, dial the telephone

number (including access code) to be stored on the selected AutoDial key.

3. Press the AutoDial key a second time to

store the number on the selected key.

4. Assign a label to the key.

To display an AutoDial number:

1. Press the Display key.

Note: After a number is stored, the word

AutoDial disappears, and the stored number appears.

Note: After you assign the label, the

number disappears and only the label appears on the screen next to the key.

Making a call

2. Press an AutoDial key in the upper

display area to display the number associated with that key.

To use AutoDial:

1. Lift the handset.

2. Press an AutoDial key in the upper

display area to dial the number associated with that key.

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings after the person you called becomes available. Ring Again automatically redials the number.

To activate Ring Again:

1. Dial a number and receive a busy tone or no answer.

2. Choose one of the following:

—Press the Ring Again soft key. — Enter the RingAgain Activate FFC.

Making a call

To call a Ring Again party when you receive notification:

1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2.

2. Press the Ring Again soft key to

automatically dial the number.

To deactivate Ring Again before notification:

Choose one of the following:

• Press the RingAgain soft key a second

time.

• Press the RingAgain Deactivate FFC.

Using Redial

Use the Last Number Redial feature to automatically redial the last dialed

number.

To use Last Number Redial:

Choose one of the following:

1. To redial using the handset:

a. Lift the handset.

b. Press the line (DN) key.

Making a call

2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

To store a Speed Call number:

1. Press the Speed Call Controller soft

key. The triangular icon flashes, indicating programming mode.

2. At the prompt:

To make a Speed Call:

— Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code.

— Enter the telephone number

(internal, external, or long-distance number).

3. Press the Speed Call Controller soft

key again to save the code and number. The flashing icon turns off.

1. Lift the handset.

Making a call

2. Press the Speed Call Controller soft

key.

3. Dial the Speed Call code to

automatically dial the number.

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override

dialing restrictions placed on your telephone.

To make a System Speed Call:

1. Lift the handset.

2. Choose one of the following:

— Press the System Speed Call soft

key.

— Press the System Speed Call

Controller (SScCtl) soft key.

3. Dial the Speed Call code to

automatically dial the number.

Making a call

Using Hot Line

Use the Hot Line feature to automatically dial a specific number.

To use Hot Line:

Press Hot Line to automatically dial the

number.

Using Intercom calling

Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.

To make an Intercom call:

1. Lift the handset.

2. Press the Intercom key.

3. Dial the one- or two-digit code for the

desired intercom group member.

Making a call

To answer an Intercom call while on a line other than your Intercom group line:

1. Choose one of the following keys:

(Hold)

(Goodbye)

—Press the Hold key to put the current

call on hold.

— Press the Goodbye key to end the

call.

2. Press the Intercom key and begin to

speak.

Answering a call

Each incoming call causes the telephone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash.

Note: During an incoming call, if you have a feature key page

selected that does not contain the flashing DN line key, the display will revert to the active feature key page. This enables you to answer the call without having to press the shift key.

To answer a call:

Choose one of the following four options:

•Lift the handset.

• Press the Handsfree button located on

the left side of the handset.

• Press the line (DN) key beside the LCD

indicator as it flashes.

• Press the Headset key if a headset is

connected to your telephone.

While on an active call

You can use the following features during an active call:

• “Placing a call on hold” on page 66

• “Transferring a call” on page 67

• “Using Timed Reminder Recall” on page 68

• “Using Attendant Recall” on page 69

• “Using Call Park” on page 69

• “Recording a Calling Party Number” on page 72

• “Displaying incoming calls” on page 72

• “Tracing a malicious call” on page 73

• “Incoming calls” on page 74

Placing a call on hold

Use the Hold feature when you are talking on one line and another call arrives on a second line. To retain the original call, put it on hold and then answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator

flashes beside the line on hold.

(Hold)

To retrieve a call on hold:

Note: If Automatic Hold is enabled, the

active call is automatically put on hold when you answer the second call.

Press the line (DN) key beside the

flashing LCD indicator.

While on an active call

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

1. Press the Transfer soft key. The other

party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2. Dial the DN number to which the call is

to be transferred or use Personal

Directory, Redial List, or Callers List

to select a number to dial.

3. After that number rings or a person

answers, press the Transfer soft key to

connect the calling party.

To return to the original call if the transfer is incomplete:

If the person called is not available,

press the line (DN) key (next to the LCD

indicator) to reconnect to the original call.

While on an active call

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when

a transferred call is not answered.

To use Timed Reminder Recall:

1. Press the Transfer soft key. The call is

put on hold.

2. Dial the number to which the call is being transferred.

3. Choose one of the following to start the call timer:

— Press the Transfer soft key.

If the transferred call is not answered, your telephone rings:

— Replace the handset before the

extension answers.

Note: If the transfer is complete, the

recall timer stops.

1. Lift the handset to reconnect to the

original caller.

While on an active call

2. Choose one of the following:

— Press the Transfer soft key and

(Goodbye)

repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye

key to complete the transfer.

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and

to connect the call to the attendant.

To contact the attendant while on a call:

1. Press the Attendant Recall key and

stay on the line until the attendant answers.

2. Press the Goodbye key. The caller

remains connected to the attendant.

(Goodbye)

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call

from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park Extension can be configured to automatically park most calls.

While on an active call

To park a call on the System Park DN or your own DN:

During an active call, press the Park soft

key twice.

Note: By default, the call is parked on your DN unless a System Park is

enabled to automatically park calls on the system.

To park a call on a DN other than the System Park DN or your own DN:

1. Press the Park soft key.

2. Dial the DN where you want to park the call.

3. Press the Park soft key.

To park a call using the SPRE code or FFC:

1. Choose one of the following.

— Press the Transfer soft key. — Press the Conference soft key.

2. Dial the Call Park FFC.

While on an active call

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call. Otherwise, proceed to Step 4.

4. Choose one of the following.

To retrieve a parked call:

— Press the Transfer soft key. — Press the Conference soft key.

1. Lift the handset.

2. Press the Park soft key.

3. Dial the DN where you parked the call.

Note: If a parked call is not retrieved

within a specified period of time, it rings back to your telephone or to the attendant.

While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call.

To record a caller’s number for accounting purposes:

1. Press the Call Party soft key. The caller

is placed on hold.

2. Dial a charge account number or the caller’s number.

Note: For information about using the

Charge soft key, see “Charging a call or

charging a forced call” on page 95.

3. Press the Call Party soft key to return to

the call.

Displaying incoming calls

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information about an incoming call while on a call in progress:

1. Press the Display key.

While on an active call

2. Press the flashing line (DN) key. The call

waiting information appears.

Note: You can use the Display key to

show status information when using other feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator

to configure this feature on your telephone.

To use Call Trace while on a call:

Press the Call Trace key.

To use Call Trace without a Call Trace key:

1. Choose one of the following:

— Press the Transfer soft key. — Press the Conference soft key.

2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically

reconnect.

Incoming calls

You can use the following features when you have an incoming call:

• “Using Automatic Answerback” on page 74

• “Using Call Pickup” on page 75

• “Using Call Waiting” on page 76

Using Automatic Answerback

When the Automatic Answerback feature is active, your telephone

automatically answers in Handsfree mode after one ring; however, calls

are not forwarded to the voice message service.

To activate Automatic Answerback:

Press the Automatic Answerback key.

To deactivate Automatic Answerback:

Press the Automatic Answerback key

again.

Incoming calls

Using Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group.

To answer a call in your own call pickup group:

1. Lift the handset.

2. Choose one of the following:

To answer an incoming call in another call pickup group:

To answer a call at a specific extension in any pickup group:

— Press the Pickup key. — Enter the Pickup Ringing Number

FFC.

1. Lift the handset.

2. Choose one of the following:

— Press the Group Pickup soft key. — Enter the Pickup Group FFC.

3. Dial the pickup group number of the

ringing telephone.

1. Lift the handset.

Incoming calls

2. Choose one of the following:

— Press the DN Pickup key. — Enter the Pickup Directory

Number FFC.

3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again),

press the Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1. When the incoming call tone sounds,

(Hold)

press the Hold key to put a current call

on hold.

Note: If Automatic Hold is enabled, it is not necessary to press the Hold key.

2. Press the Call Waiting key.

To return to the first telephone call:

1. Choose one of the following:

Incoming calls

(Hold)

— Press the Hold key to put the

second call on hold.

— Press the Goodbye key to end the

second call.

(Goodbye)

2. Press the line (DN) key associated with

the first call.

If you do not have a Call Waiting key:

1. Press the Goodbye key to end the

current call.

(Goodbye)

2. Press the line (DN) key beside the flashing status icon to answer the

incoming call.

While away from your desk

You can use the following features when you are away from your desk:

• “Using Call Forward” on page 78

• “Using Internal Call Forward” on page 79

• “Using Remote Call Forward” on page 80

• “Securing your telephone” on page 82

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

1. Choose one of the following:

— Press the Forward soft key. — Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward your calls.

3. Press the Forward soft key.

To deactivate Call Forward:

While away from your desk

Choose one of the following:

• Press the Forward soft key.

To reinstate Call Forward to the same number:

• Lift the handset and enter the Call

Forward All Calls Deactivate FFC

Press the Forward soft key twice.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

1. Choose one of the following:

— Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Activate

FFC.

2. Dial the DN to which your internal calls will be forwarded.

While away from your desk

3. Press the Internal Call Forward key.

To deactivate Internal Call Forward:

Choose one of the following:

— Press the Internal Call Forward

key.

To reinstate Call Forward to the same number:

— Lift the handset and enter the

Internal Call Forward Deactivate

FFC.

Press the Internal Call Forward key twice.

Using Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone.

To activate Remote Call Forward:

1. Lift the handset.

2. If calling from a telephone outside the

system, dial your direct system access

number and wait for the dial tone.

While away from your desk

3. Dial the Remote Call Forward Activate FFC to activate the feature.

4. Dial your Station Control Password. A

dial tone sounds.

5. Choose one of the following:

— Dial your DN.

— To forward calls to the previous call

6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds.

7. Press the # key.

To deactivate Remote Call Forward:

1. Lift the handset.

2. If calling from a telephone outside the

system, dial the direct system access number and wait for the dial tone.

forward telephone number, press

the # key. (Do not perform steps 6

and 7).

While away from your desk

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. After hearing the dial tone, dial your DN.

6. Press the # key.

Securing your telephone

Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your SCPW. To change your SCPW, see “Security features” on page 20.

To lock your telephone:

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

While away from your desk

4. Choose one of the following:

(Goodbye)

To unlock your telephone:

(Goodbye)

— If dialing locally, press the Goodbye

key.

— If dialing the FFC remotely, dial your

DN.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

— If dialing locally, press the Goodbye

key.

— If dialing the FFC remotely, dial your

DN.

Talking with more than one person

Use the following features to enable conversations between more than two people:

• “Using the Call Join feature” on page 84

• “Setting up a Conference call” on page 85

• “Using the Conferee Selectable Display and Disconnect feature” on page 86

• “Using Group Call” on page 87

Using the Call Join feature

Use the Call Join feature to connect a call to an active call. This creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

1. Press the Conference soft key.

2. Press the line key that has the number of

the caller you want to connect to your current call.

3. Press the Conference soft key to join

the person on hold to your conversation.

Talking with more than one person

Setting up a Conference call

Use the Conference feature to set up a conference call. The maximum number of people the Conference feature supports is either three or six, depending on the configuration of your telephone.

To set up a conference call:

1. While on a call, press the Conference

soft key to place the party on hold. You receive a dial tone.

2. Dial the number of the person you want

to add to the conference call. You can talk privately to the person you are adding at this time.

Note: If you press the Directory key, you can also use Corporate Directory or Personal Directory, Redial List, and

Callers List to find and dial the number

of the person you want to add to the conference call.

3. Press the Conference soft key a second

time to conference all parties together.

If the person you attempt to add to the conference is unavailable:

1. Press the Goodbye key.

(Goodbye)

Talking with more than one person

2. Press the line (DN) key beside the

flashing status icon to return to your original call

Using the Conferee Selectable Display and Disconnect feature

Use the Conferee Selectable Display feature to list active conferees and

disconnect a conferee from the conference call.

To view active conferees:

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key press changes the screen to show a different active conferee.

Note: This action has no effect on the

display of the telephones of the other callers involved in the conference.

(Goodbye)

To disconnect a conferee:

2. Press the Goodbye key. If configured, the Conference Count Display returns

an updated total count of conferees. The LCD indicator turns off.

1. While on a conference call, press the

Conferee Selectable Display key until

the conferee you want to disconnect appears on the screen.

Talking with more than one person

2. Press the DN key on which the

conference call is established.

3. Choose one of the following:

(Goodbye)

— For a single conferee, press the

Goodbye key. If configured, the Conference Count Display returns

an updated total count of conferees. The LCD indicator turns off.

— For multiple conferees, repeat steps

1 and 2 until all conferees are disconnected. Then press the

Goodbye key.

Using Group Call

Use the Group Call feature to automatically call members of a predefined

group, one at a time, until they all answer.

To call group members:

1. Lift the handset.

Talking with more than one person

2. Press the Group Call key or enter the

Group Call FFC.

— The feature automatically calls all

— The telephone numbers of the group

— If a member in your group is on a

— After everyone in the group has

group members. The icon flashes until all members answer.

members appear on the display as they answer. When the last person

answers, the Group Call indicator

lights steadily.

conference call or another group call, their phone is not connected to your group call.

answered, only the person who made the group call can put the call on hold.

To answer a Group Call:

1. Lift the handset. Note the following about

Notification Tones:

— If you are on a call and receive three

10-second tones, this is the notification of a group call on your current extension.

— If you are on a call on another line

and there is an attempt to join you to a group call, you receive a long tone through the handset or speaker.

— If you are already on a conference

call or another group call, you do not receive notification of a group call.

To end a Group Call:

Press the Goodbye key.

(Goodbye)

Talking with more than one person

Note: When the person who made the

group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

Working without interruption

This section describes the Activating Make Set Busy feature, which provides uninterrupted work time.

Using Make Set Busy

Use the Make Set Busy feature to make your telephone appear busy to all

callers.

To activate Make Set Busy:

Choose one of the following:

To deactivate Make Set Busy:

• Press the Make Set Busy key.

• Lift the handset and enter the Make Set

Busy Activate FFC.

Choose one of the following:

• Press the Make Set Busy key a second

time to deactivate the feature.

• Lift the handset and enter the Make Set

Busy Deactivate FFC.

Call Deflect

If Call Deflect is configured on your IP Phone, you can press the Deflect

feature key to deflect your call if your IP Phone rings and you do not want to answer the call. The call may be forwarded to your voice mail or to another telephone number, depending on your system configuration.

Working without interruption

Contact your system administrator to learn which treatment is configured for your IP Phone.

Figure 5: Call Deflect key

If you press the Deflect key and no special call treatment has been

configured, your caller receives a busy signal.

Additional call features

Contact your system administrator to determine if the following call features are available on your telephone.

• “Using AutoDial Transfer” on page 92

• “Using the Buzz signal” on page 93

• “Using Call Page Connect to make an announcement” on page 93

• “Using Centrex/Exchange Line Switchhook Flash” on page 94

• “Charging a call or charging a forced call” on page 95

• “Using Enhanced Override” on page 98

• “Using Forced Camp-on feature” on page 99

• “Overriding a busy signal” on page 100

• “Using Privacy Release” on page 101

• “Using Radio Page” on page 102

• “Using Voice Call” on page 104

Using AutoDial Transfer

Use the AutoDial Transfer feature to transmit digits through your AutoDial

key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.

To use AutoDial Transfer when picking up an incoming trunk call:

1. Press the Centrex Switchhook Line

Flash key and wait for interrupted dial

tone.

Additional call features

2. Press the AutoDial key to call the

number desired.

3. Press the Goodbye key to end the call.

(Goodbye)

Using the Buzz signal

Use the Buzz feature to notify another person of a call, a visitor, or a

request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz.

To buzz the telephone linked to your telephone:

Press the Buzz key.The telephone linked to

your telephone buzzes as long as you press the key.

Using Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a

paging system.

Note: A Page key on an attendant console overrides and disconnects

the telephones. The telephones must reaccess the page trunk.

To connect to Call Page:

1. Lift the handset.

Additional call features

2. Dial the Page Trunk Access Code to

complete the connection to the page system.

3. Make your announcement.

4. Press the Goodbye key

(Goodbye)

Using Centrex/Exchange Line Switchhook Flash

Use the Centrex/Exchange Line Switchhook Flash feature during an

established call to use a Centrex service, such as Call Transfer or ThreeWay Calling.

To use Centrex/Exchange Line Switchhook Flash:

1. While on a call, press the Ce ntre x Li ne

Switchhook Flash key. A special dial

tone sounds.

2. Dial the codes for your custom Centrex

feature.

3. Press the Goodbye key to end the call.

(Goodbye)

Additional call features

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account. The

Forced Charge feature charges long-distance calls from a telephone

restricted to local calls.

T o cha rge a lo cal or long-distance call to an account before you dial:

1. Lift the handset.

2. Choose one of the following:

— Press the Charge soft key. — Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. When the dial tone sounds, dial the

To charge a call in progress:

1. Choose one of the following:

number.

— Press the Transfer soft key. — Press the Conference soft key.

Additional call features

2. Choose one of the following:

— Press the Charge soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Press the line (DN) key to return to the

call.

To charge a call to an account when you transfer a call:

1. Press the Transfer soft key. The call is

placed on hold.

2. Choose one of the following:

— Press the Charge soft key

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

Additional call features

4. After the dial tone, dial the number to where the call is to be transferred.

5. Press the Transfer soft key when you

hear the telephone ring.

Note: You can talk privately to the

person at the transfer number before you

press the Transfer soft key.

To charge a call to an account when you add someone to a conference call:

1. Press the Conference soft key. The call

is placed on hold.

2. Choose one of the following:

— Press the Charge soft key. — Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want to add to the conference.

Additional call features

5. Press the Conference soft key.

Using Enhanced Override

Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a telephone number.

1. Choose one of the following:

— Press the Override key. — Enter the Override FFC to initiate a

Forced Camp-on.

If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.

Additional call features

2. Choose one of the following:

— Press the Override key again.

(Goodbye)

— Enter the Override FFC again.

The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.

3. To terminate the call, press the

Goodbye key.

Using Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call.

To use Forced Camp-on:

You receive a busy signal after dialing a telephone number.

Additional call features

1. Choose one of the following:

— Press the Override key.

Answering a call camped-on to your ex ten sion:

— Enter the Override FFC, to initiate a

Forced Camp-on.

Note: The person you called receives a

tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen. You are now camped-on to the number you dialed.

2. Hang up the telephone.

3. After the person you called finishes the call, your telephone automatically dials the number and both telephones ring.

When your telephone rings, lift the handset.

Note: You can program your telephone

for either Camp-on or Call Waiting, but not both.

Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another call.

To override a busy/engaged signal:

1. Dial a telephone number and receive a busy signal.

100

Avaya IP Phone 2004 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Contents

Revision history

About the Nortel IP Phone 2004

IP Phone 2004 models

Basic features

Telephone display

Telephone controls

Call features and Flexible Feature Codes

Security features

Using encrypted calling

Managing your Station Control Password

Entering and editing text

Entering text using the telephone dialpad

Editing text using the soft keys

Connecting the components

Before you begin

Connecting the telephone components

Configuring options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a Language

Selecting Date and Time format

Enabling On-Hook Default Path

Configuring Live Dialpad

Enabling and disabling Call timer

Using Display Diagnostics

Choosing Local Dialpad Tone

Choosing a Ring type

Changing feature key labels

Viewing telephone information

Configuring call log options

Configuring the Callers List log

Configuring New Call indication

Configuring Preferred Name Match

Configuring Area Code Setup

Configuring Name Display format

Making a call

Using off-hook dialing

Using on-hook dialing

Using Handsfree dialing

Using Live Dialpad

Using the Directory applications

Making a call using Corporate Directory

Making a call using Personal Directory

Making a call using the Callers List

Making a call using Redial List

Using Predial

Using AutoDial

Using Ring Again

Using Redial

Using Speed Call

Using System Speed Call

Using Hot Line

Using Intercom calling

Answering a call

While on an active call

Placing a call on hold

Transferring a call

Using Timed Reminder Recall

Using Attendant Recall

Using Call Park

Recording a Calling Party Number

Displaying incoming calls

Tracing a malicious call

Incoming calls

Using Automatic Answerback

Using Call Pickup

Using Call Waiting

While away from your desk

Using Call Forward

Using Internal Call Forward

Using Remote Call Forward

Securing your telephone

Talking with more than one person