Avaya IP Phone 2002 User Guide

Title page

Nortel Communication Server 1000

IP Phone 2002

User Guide

Revision history

June 2010

Standard 03.01. This document is up-issued to support Communication Server 1000 Release 7.0.

June 2009

Standard 02.02. This document is up-issued to support Communication Server 1000 Release 6.0.

May 2009

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0.

May 2007

Standard 01.03. This document is up-issued to support Communication Server Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2002 User Guide (NN-10300-

050).

Revision history

July 2006

Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Document number corrected (from NN-10300-050 to NN10300-050).

June 2006

Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. “Secure communications” section added to document support for SRTP with preshared keys. Logos and copyright data were updated. Document feedback link added to back page.

Revision history

August 2005

Standard 5.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

February 2005

Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.

September 2004

Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0.

October 2003

Standard 2.00. This document is up-issued to support Succession 3.0 Software.

November 2002

Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About the Nortel IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . 11

IP Phone 2002 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password . . . . . . . . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting the components of the telephone . . . . . . . . . . . . 27

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 29

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 32

Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 34

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 34

Configuring Normal mode indication . . . . . . . . . . . . . . . . 35

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 35

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 36

Contents

Enabling and disabling Call Timer . . . . . . . . . . . . . . . . . . 37

Accessing Display Diagnostics . . . . . . . . . . . . . . . . . . . . 37

Choosing a Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . 38

Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 39

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 41

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 42

Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 44

Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 45

Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 46

Configuring Name display format . . . . . . . . . . . . . . . . . . . . . . 48

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 54

Making a call using the Corporate Directory . . . . . . . . . . 54

Making a call using the Personal Directory . . . . . . . . . . . 56

Making a call using the Callers List . . . . . . . . . . . . . . . . . 57

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 58

Viewing the date and time of a call . . . . . . . . . . . . . . . . . 58

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents

Using Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 71

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 75

Displaying incoming call information . . . . . . . . . . . . . . . . . . . 76

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Talking with more than one person . . . . . . . . . . . . . . . . . . 88

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using the Conferee Selectable Display

and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Contents

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 94

Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Autodial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using Call Page Connect to make an announcement . . . . . . 97

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 98

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 99

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 103

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 110

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 110

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 118

Using Virtual Office on your remote telephone . . . . . . . 121

Using Virtual Office on your office telephone . . . . . . . . . 122

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 123

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 123

Emergency calls on your Remote IP Phone . . . . . . . . . 123

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 124

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 126

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 127

Contents

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 127

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 128

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 129

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 129

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 131

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Access External Server Applications . . . . . . . . . . . . . . . . 137

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . 138

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 140

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

IP Phone Key Expansion Module . . . . . . . . . . . . . . . . . . . . . 142

Regulatory and safety information . . . . . . . . . . . . . . . . . . 143

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 145

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Contents

About the Nortel IP Phone 2002

The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

Note 1: All features are not configured on all IP Phone 2002 telephones. Consult your system administrator to verify which features are configured for your use.

Note 2: In this guide, programmable line (DN) or feature key labels appear beside the key, and context-sensitive soft key labels appear directly above the key. Figure 1 shows key labels.

Figure 1: Programmable line (DN)/feature key and contextsensitive soft key labels

About the Nortel IP Phone 2002

IP Phone 2002 models

There are two models of the IP Phone 2002, referred to as Phase 1 and Phase 2. The Phase 2 models have some features that are not available on the Phase 1 models. To determine the model of your telephone, turn the telephone over and locate the label containing the product code (NT code). The product code identifies the model of your telephone.

Table 1: IP Phone 2002 product codes

Product code Model

NTDU76xxxx Phase 1 NTDU91xxxx Phase 2

Note: xxxx represents any valid character.

Basic features

The IP Phone 2002 supports the following features:

• four programmable line (DN) or feature keys (self-labeled)

• four context-sensitive soft keys that provide access to a maximum of 10 features

For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).

Note: Some IP Phone 2002 phones are not configured to support soft key functionality. For more information about your IP Phone 2002, consult your system administrator.

• multifield LCD screen

• call timer to indicate the duration of each call

• speaker for on-hook dialing or listening

• volume control bar for adjusting ringer, speaker, handset, and headset volume

• six specialized fixed keys:

About the Nortel IP Phone 2002

—Quit — Directory — Message (Inbox) — Outbox/Shift (reserved for future de ve lop m en t) — Services — Expand to PC

• four call processing fixed keys: —Hold — Goodbye — Handsfree —Mute

• shared LAN access with a PC

• headset jack with On/Off key

• automatic network configuration

• hearing-aid compatibility

About the Nortel IP Phone 2002

Telephone display

Your IP Phone 2002 has three display areas:

• The upper display area is used for user-defined feature key labels.

• The middle display area is used for single-line information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

Because the IP Phone 2002 only has a single-line information display area, you are prompted to scroll through any ad d itio na l lines of information. For example, during an incoming ca ll, only the Directory Number (DN) appears if the caller name is greater than 10 characters. Press the DN key with the flashing arrow for the caller name to appear.

• The lower display area is used for context-sensitive soft key labels.

Figure 2: IP Phone 2002 LCD display areas

Figure 3: IP Phone 2002

About the Nortel IP Phone 2002

Telephone controls

Note: Some IP Phone 2002 phones are equipped with optional key caps. Text in parentheses indicates labels ap pearing on the key cap s. For example, (Services).

Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and the left side to decrease volume.

Programmable line (DN)/feature keys are

extra DNs or feature keys used to access additional features.

About the Nortel IP Phone 2002

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is on hold.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed.

Use the Goodbye key to terminate an active call.

(Goodbye)

Press the Hold key to put an active call on hold. Press the line (DN) key beside the

(Hold)

flashing LED indicator to return to the caller on hold.

(Message/Inbox)

Press the Message (Inbox) key to access your voice mailbox.

Use the Navigation keys to scroll through menus and lists appearing on the display screen.

(Services)

About the Nortel IP Phone 2002

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — On-hook default path — Call timer — Display diagnostics — Local dialpad tone — Ring type — Change feature key label — Set Info — Live Dialpad — Caller ID display order — Normal mode indication

• Password admin: — Station Control Password Note: The Password Admin menu is

not available on all IP Phone 2002 phones. For more information about the functionality of your IP Phone 2002, consult your system administrator.

About the Nortel IP Phone 2002

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured).

(Services)

Continued

(Directory)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured).

Note 1: Press the Services key to exit from any menu or menu item.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Press the Speaker key to activate handsfree. The speaker LED indicator lights to indicate that handsfree is active.

Press the Directory key to access directory services.

(Mute)

About the Nortel IP Phone 2002

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving

party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree, handset,and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Context-sensitive soft keys are located

below the display area. The LCD label above the key changes, based on the active feature.

Note: When a triangle appears before a soft key label, the feature is active.

Press the More... key to access the next layer of soft keys (self-labeled).

About the Nortel IP Phone 2002

When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Phone flashes. The flash cadence for each alert is different.

Press the Quit key to end an active

(Quit)

application. Pressing the Quit key does not affect the status of calls currently on your telephone.

The Expand to PC key is a fixed key

(Expand to PC)

reserved for future development.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook

The Outbox/Shift key is a fixed key that is reserved for future development.

(Outbox/Shift)

About the Nortel IP Phone 2002

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

Call features and FFCs must be assigned to your telephone and supported by system software.

Using encrypted calling

This section describes the following features, which are designed to enhance the security of your

• Using encrypted calling

• Managing your Station Control Password

Using encrypted calling

Your IP Phone 2002 supports secure communication using the Secure Real-Time Protocol (SRTP) media encryption feature. If the feature is enabled, a security icon (q) appears on the screen when your call is secured. Contact your system administrator to find out if this feature is enabled on your telephone.

IP Phone 2002:

Managing your Station Control Password

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Personal Directory, Redial List and Callers List).

Your initial SCPW is defined by your system administrator. For detailed information about your SCPW, contact your system administrator.

About the Nortel IP Phone 2002

To change your SCPW:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Password Admin.

3. Press the Select soft key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll and highlight New Password.

6. Press the Select soft key.

7. Use the dialpad to enter the new password.

About the Nortel IP Phone 2002

8. Press the Select soft key to accept the new password.

Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection — Disable Password Protection

About the Nortel IP Phone 2002

6. Choose one of the following soft keys:

— Yes to accept the selection. — No to return to the Directory menu.

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 2002 using the following methods:

• Enter and edit text using the telephone dialpad.

• Edit text using the soft keys.

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter “A”, press the number 2 key once. If you want the letter “C”, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, select the desired entry and then use the following steps to edit the entry.

To edit text:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the key you want is not visible, press the More... soft ke y t o access additional soft keys (self-labeled).

5. Press the Up navigation key to access the symbols.

6. Press the Left/Right navigation keys to move to a specific symbol.

Entering and editing text

7. Press the Choose soft key to select a symbol.

8. Press the Next soft key to submit your changes.

Table 2 describes the soft key editing functions on the IP Phone 2002.

Table 2: Editing soft key description

Key Description

Cancel Action is cancelled. Choose Select a symbol. Clear Clear the input field. Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application. More... Access additional soft keys.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

Connecting the components of the telephone

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Choose one of the following connections: a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT5e line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT5e line cable into the PC Ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connectio n.

5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

Connecting the components

Figure 4 shows connections on the IP Phone 2002.

Figure 4: IP Phone connections

Configuring options

The IP Phone 2002 Services menu lists the following submenus:

•The Telephone Options menu is used by you or your system administrator to configure telephone preferences.

• Password Admin menu is used by you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2002 Class of Service is configured for Virtual Office and Branch Office. For mor e information, see “Using Virtual Office” on page 117.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2002 phones.

Consult your system administrator about what menus are available on your telephone.

The Telephone Options menu offers the following options:

Volume adjustment... Contrast adjustment Language... Date/Time format...

On hook default path Call Timer

Display Diagnostics Local DialPad Tone Ring type... Change feature key label Set Info Live Dialpad

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting volume” on page 31

• “Adjusting the display screen contrast” on page 32

• “Selecting a Language” on page 33

Configuring options

• “Selecting date and time format” on page 35

• “Enabling OnHook Default Path” on page 36

• “Enabling and disabling Call Timer” on page37

• “Accessing Display Diagnostics” on page 37

• “Choosing a Local Dialpad Tone” on page 38

• “Choosing a Ring type” on page 38

• “Configuring Live Dialpad” on page 34

• “Configuring Caller ID display order” on page 34

• “Configuring Normal mode indication” on page 35

• “Changing feature key labels” on page 39

• “Viewing telephone information” on page 41

When an option has a submenu, an ellipsis (...) appears after the option.

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Telephone Options.

3. Press the Select soft key.

4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…).

+ 130 hidden pages