Avaya IP Phone 2001 User Guide

Title page

Nortel Communication Server 1000

IP Phone 2001

User Guide

Revision history

May 2009

Revision history

Standard Communication Server 1000 Rele note is deleted from “Using Forced Camp-on” section.

January 2009

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.0. This document reflects the changes in the sections “Before you begin” and “Terms you should know”.

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2001 User Guide (NN-10300-

048).

July 2006

Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

June 2006

01.03. This document is up-issued to support ase 5.0. In this document a

Standard 5.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. “Secure communications” section added to document support for SRTP with Preshared keys. Logos and copyright data updated. Document feedback link added to back page.

Revision history

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

February 2005

Standard 3.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.

September 2004

Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0.

June 2004

Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.0.

About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 13

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Managing your Station Control Password (SCPW) . . . . . 14

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 16

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting the components of the telephone . . . . . . . . . . . . 16

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Contents

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 18

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 21

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 22

Selecting local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 23

Selecting a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 25

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 26

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents

Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 38

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 41

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Talking with more than one person . . . . . . . . . . . . . . . . . . 49

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 52

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Additional calling features . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using Call Page Connect to make an announcement . . . . . . 53

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 54

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Additional telephone features . . . . . . . . . . . . . . . . . . . . . . . 64

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Virtual Office on your remote telephone . . . . . . . . . . . . 66

Using Virtual Office on your office telephone . . . . . . . . . . 68

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 69

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 70

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . 73

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . . 74

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . 75

Using External Server Applications . . . . . . . . . . . . . . . . . . 77

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . . 78

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 79

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 81

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Contents

About the Nortel IP Phone 2001

The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe r ne t connection.

Note: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

Basic features

The IP Phone 2001 supports the following features:

• four context-sensitive soft keys that provide access to a maximum of 10 features.

For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).

Note: Some IP Phone 2001 phones are not configured to support sof t key functionality. Consult your system administrator.

• multifield LCD screen

• speaker for on-hook dialing or listening

• volume control bar for adjusting ringer, speaker, and handset volume

• two specialized fixed keys: — Services — Message (Inbox)

• three call-processing fixed keys: —Line —Hold — Goodbye

• automatic network configuration

About the Nortel IP Phone 2001

Telephone display

The LCD screen on your IP Phone 2001 has two display areas:

• The upper display area is for single-line information such as caller number, caller name, feature prompt strings, user-entered digits, date and time (or call timer, if provisioned in the Telephone options menu), and telephone information.

• The lower display area is used for context-sensitive soft key labels. Note: The label and function of each context-sensitive soft key

changes, depending upon the call processing state of the computer.

For information about the context-sensitive soft keys, see New in this Release (NN43001-115).

Figure 1: Display screen

Figure 2: IP Phone 2001

About the Nortel IP Phone 2001

Telephone controls

Note: Some IP Phone 2001 phones come with optional key caps. Text in parentheses indicates labels appearing on the key caps. For example, (Goodbye).

Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

Use the Line (DN) key to access the single line and activate on-hook dialing. No status

(Line)

icon or LED is provided.

About the Nortel IP Phone 2001

Use the Goodbye key to terminate an active call.

(Goodbye)

Press the Hold key to put an active call on hold. Press the Line (DN) key to return to

(Hold)

the caller on hold. Press the Message (Inbox) key to access

your voice mailbox.

(Message/Inbox)

Use the Navigation keys to scroll through menus and lists appearing on the display screen.

Press the Services key and use the

Navigation keys to access the following

(Services)

items:

• Telephone options: — Volume adjustment

— Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Info — Ring type — Call timer — Live Dialpad

• Password admin — Station control Password

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Continued

About the Nortel IP Phone 2001

Note 1: Press the Services key to exit from any menu or menu item.

Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. For more details, consult your system administrator.

Context-sensitive soft keys are

located below the LCD screen. The LCD label above the key changes, based on the active feature.

Note: When a triangle appears before a key label, the feature is active.

When a message is left for the user, the

Message Waiting Indicator (MWI)

flashes. Also, this indicator flashes when the telephone ringer is on.

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFC). Contact your system administrator to configure these features and codes on your telephone.

Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

This section describes the following feature s, whic h ar e de sig ne d to enhance the security of your

• Using encrypted calling

• Managing your Station Control Password (SCPW)

IP Phone 2001:

About the Nortel IP Phone 2001

Using encrypted calling

Your IP Phone 2001 supports secure communication using Secure RealTime Protocol (SRTP) media encryption feature. After the feature is enabled, a security icon (q) appears on the screen when your call is encrypted. Contact your system administrator to find out if this feature is enabled on your telephone.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Remote Call Forward).

Your initial SCPW is defined by your system administrator. Contact your system administrator for detailed inform at ion .

To change your password (SCPW):

1. Press the Services key.

(Services)

2. Press the Navigation keys to scroll and highlight Password Admin.

3. Press the Select soft key.

4. Use the dialpad to enter your password at the prompt.

About the Nortel IP Phone 2001

5. Press the Navigation keys to scroll and highlight New Password.

6. Press the Select soft key.

7. Use the dialpad to enter the new password.

8. Press the Select soft key to accept the new password.

Note: If you are locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.

Connecting the components

Before you begin

CAUTION

Damage to equipment Do not plug the IP Phone 2001 into a

regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/ 100BaseT Ethernet jack.

Connecting the components of the telephone

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Connect one end of the CAT-5e line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT-5e line cable into the IP network.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base.

Figure 3: IP Phone 2001 connections

Connecting the components

Configuring options

The IP Phone 2001 Services menu lists the following submenus:

•The Telephone Options menu is used by you or your system administrator to configure telephone preferences.

•The Password Admin menu is used by you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2001 Class of Service is configured for Virtual Office and Branch Office. For more infor mation, see page 64.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2001 phones. Consult

your system administrator for more information about what menus ar e available on your telephone.

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 20

• “Adjusting the display screen contrast” on page 21

• “Selecting a language” on page 21

• “Selecting date and time format” on page 22

• “Selecting local dialpad tone” on page 23

• “Selecting a Ring type” on page 24

• “Viewing telephone information” on page 25

• “Enabling or disabling Call Timer” on page 26

• “Configuring Live Dialpad” on page 26

When an option has a sublist, an ellipsis (...) appears after the option.

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Navigation keys to scroll and highlight Telephone Options.

Configuring options

3. Press the Select soft key.

4. Press the Navigation keys to scroll and highlight an option (for example,

Language...).

5. Press the Select soft key. The display provides information required to adjust your selection.

6. Choose one of the following: — Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

Adjusting the volume

Press the Services key, select Telephone Options, and select Volume

adjustment... from the menu.

To adjust the volume:

1. Press the Navigation keys to scroll and highlight one of the following:

— Ringer — Handset — On-hook dialing or listen

2. Press the Select soft key.

3. Choose one of the following to increase or decrease the volume:

— Press the Down or Up soft keys. — Press the Navigation keys.

4. Choose one of the following: —Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

Adjusting the display screen contrast

Press the Services key, select Telephone Options, and select Contrast

adjustment from the menu.

To adjust the display screen contrast:

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Down or Up soft keys. — Press the Navigation keys.

2. Choose one of the following: —Press the Select soft key to sav e the

contrast level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in several languages. Press the Services key, select Telephone Options, and select Language… from the menu.

Configuring options

To select a language:

1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Deutsche

Note: Some languages may not be installed on your IP phone. Contact your system administrator for more information on available languages.

2. Choose one of the following: —Press the Select soft key to sav e the

language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

There are several date and time formats, based on the 12-hour clock or the 24-hour clock. Press the Services key, select Telephone Options and select Date/Time… from the menu.

To select a date and time format:

1. Press the Navigation keys to scroll and highlight the desired format. Sample formats appear in the upper right-side of the display area.

Configuring options

2. Choose one of the following: —Press the Select soft key to sav e the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting local dialpad tone

Use the Local Dialpad Tone option if you want the telephone dialing ke ys to produce a sound when you press them. Your choices are:

• Dual Tone Multi-Frequency (DTMF) sounds

• a single tone

• no sound Press the Services key, select Telephone Options, and select Local

DialPad Tone from the menu.

To select the Local Dialpad Tone:

1. Press the Navigation keys to scroll and highlight one of the following dialpad tones:

— None to disable all tones. — Short Click to enable a single tone

— DTMF to turn on a separate DTMF

for all keys.

tone for each key.

Configuring options

2. Choose one of the following: —Press the Select soft key to sav e the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a Ring type

Use the Ring type option to configure the ring tone for the telephone. Press the Services key, select Telephone Options, and select Ring

type… from the menu.

To select a ring type:

1. Press the Navigation keys to scroll and highlight one of the ring types.

Ring type 3

2. Press the Play soft key to sample the ring tone.

Configuring options

3. Choose one of the following: —Press the Select soft key to sav e the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Navigation keys to select a different

ring type.

— Press the Cancel soft key to keep

existing configurations.

Viewing telephone information

The following telephone-specific information appears in the Set Info option:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Location Info

• Encryption Info To view telephone information, press the Services key, select

Telephone Options, and select Set Info from the menu.

Viewing telephone information:

1. Press the Navigation keys to scroll through the list to view telephone information.

Configuring options

2. Press the Cancel soft key to return to the Telephone Options menu.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. The calling party’s number is displayed for the first 5 seconds of the call, and is then replaced by the call timer.

To enable or disable the call timer, press the Services key, select

Telephone Options, and select Call Timer from the menu.

To enable or disable Call Timer:

Press the Navigation keys to enable or disable the Call timer.

Choose one of the following:

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

Use live dialpad to dial a number using the telephone dialpad without having to pick up the handset or press the handsfree key.

Note: Live dialpad activates the primary DN key.

To configure live dialpad, press the Services soft key, select Telephone

Options, and select Live Dialpad from the menu.

To configure Live Dialpad

Configuring options

1. Press the Up and Down navigation keys to scroll and highlight Live Dialpad.

2. Press the Select soft key.

3. Press the Up and Down navigation keys to scroll and highlight one of the following:

— on — off

4. Choose one of the following: —Press the Select soft key to save the

setting.

— Press the Cancel soft key to keep

existing settings.

Making a call

This section describes the various methods that you can use to make a call:

• “Using off-hook dialing” on page 28

• “Using on-hook dialing” on page 29

• “Using Live Dialpad” on page 29

• “Using Predial” on page 30

• “Activating Ring Again” on page 31

• “Using Last Number Redial” on page 33

• “Using Speed Call” on page 33

• “Using System Speed Call” on page 34

Using off-hook dialing

Use the off-hook dialing option to dial the nu mber after you have lifted the handset.

1. Lift the handset.

2. Dial the number.

3. To terminate the call, choose one of the following:

(Goodbye)

— Replace the handset into the cradle. — Press the Goodbye key.

Making a call

Using on-hook dialing

Use on-hook dialing to dial the number before lifting the handset.

1. Leave the handset in the cradle.

2. Press the Line (DN) key.

(Line)

3. Dial the number when the dial tone sounds.

4. When the called party answers, lift the handset.

5. To terminate the call, choose one of the following:

(Goodbye)

— Replace the handset into the cradle. — Press the Goodbye key.

Using Live Dialpad

Use live dialpad to dial the number before lifting the handset.

1. Leave the handset in the cradle.

2. Dial the number.

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