Avaya IP Phone 1220 User Guide

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Nortel Communication Server 1000

Nortel IP Phone 1220

User Guide

Revision history

June 2010

Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support Nortel Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

May 2009

Standard 03.01. This document is up-issued to support Nortel Communication Server 1000 Release 6.0.

April 2008

Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.

April 2008

Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.

April 2008

Standard 01.08. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.

March 2008

Standard 01.07. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the links in the document.

Revision history

February 2008

Standard 01.06. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the images.

January 2008

Standard 01.05. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.04. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain description of the Copy key.

December 2007

Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect changes to the images.

December 2007

Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.5.

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 19

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

IP Phone 1220 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

IP Phone 1220 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 31

Contents

Installing your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . . 32

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 34

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 34

Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 35

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 36

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 36

Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 37

Customizing your IP Phone 1220—basic features . . . . . . 38

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 42

Contents

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 45

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 45

Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 46

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 47

Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 49

Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 57

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 58

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring the name display format . . . . . . . . . . . . . . . . . . . 60

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Customizing your IP Phone 1220—advanced features . . . 64

Managing your Station Control Password . . . . . . . . . . . . . . . 65

Configuring an Electronic Lock on your IP Phone . . . . . . . . . 67

Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 69

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 74

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Operating your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . 85

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 105

Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 108

Managing calls while away from your desk . . . . . . . . . . . . . 116

Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Contents

Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 127

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 145

Troubleshooting Your IP Phone 1220 . . . . . . . . . . . . . . . . 154

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

IP Phone 1200 Expansion Module . . . . . . . . . . . . . . . . . . 159

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Contents

Welcome

Your Nortel IP Phone 1220 brings voice and data to your desktop. IP Phone 1220 can directly connect to a Local Area Network (LAN) through an Ethernet connection.

This guide contains the following topics:

• “Using your IP Phone 1220” on page 23

• “Installing your IP Phone 1220” on page 32

• “Customizing your IP Phone 1220—basic features” on page 38

• “Customizing your IP Phone 1220—advanced features” on page 64

• “Operating your IP Phone 1220” on page 85

• “Troubleshooting Your IP Phone 1220” on page 154

• “IP Phone 1200 Expansion Module” on page 159 In this guide, self-labeled line or programmable feature key labels appear

beside the keys, and context-sensitive soft key labels appear directly above the keys.

Figure 1 on page 9 shows the IP Phone 1220 key labels.

Figure 1: Programmable feature keys and context-sensitive soft keys

Welcome

Feature overview

Your IP Phone 1220 supports the following features:

• four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Nortel Communication Server

dependent. Some IP Phones are not configured to support contextsensitive soft key functionality. Contact your system administrator for further details.

• six specialized fixed keys

•Quit

•Directory

• Message (Inbox)

• Redial

• Services

• Conference

• six fixed call-processing keys

•Mute

• Handsfree

• Goodbye

• Applications

• Headset

•Hold

• wall-mountable

• LCD display screen

• high-quality speaker phone

• volume control keys to adjust the ringer, speaker, handset, and headset volume

• hearing aid compatibility

• Second Page Functionality to access a second page of features using the left and right keys

• eight programmable feature keys:

• four keys for user-defined feature key labels

• four lines or features you can access through Second Page Functionality

• headset jack

Welcome

• handset jack

• 10/100 Ethernet ports

• one Ethernet port for LAN connection

• one Ethernet port for optional PC connection

• Power over Ethernet (PoE) or power through a suppo rted AC adapter

• support to Network Diagnostic Utility

• Accessory Expansion Module (AEM) port to connect the Expansion Module

Figure 2 on page 11 shows the IP Phone 1220.

Figure 2: IP Phone 1220

Regulatory and safety information

This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio freque ncy en er gy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:

• Reorient or relocate the receiving antenna .

• Increase the distance between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dif ferent from tha t to which the receiver is connected.

• Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings

• This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.

• Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.

Regulatory and safety information

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European Community

Australia/New Zealand

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements

EN 60950-1 +A11

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1: General requirements

Safety of Information Technology Equipment

Table 1 on page 13 shows the EMC compliance for various jurisdictions

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class B Emissions: FCC Rules for Radio Frequency Devices

Canada ICES-003 Class B Emissions:

Interference-Causing Equipment Standard: Digital Apparatus

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction Standard Description

Australia/New Zealand

European Community

CISPR 22 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology

equipment - Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current

emissions (equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations

and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Regulatory and safety information

Table 2 on page 15 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information Technology

Equipment

Canada CSA 60950-1-03 Safety of Information Technology

Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements

for Customer Equipment EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/

environment/life_cycle/declarations.html or Nortel Networks GmbH

Regulatory and safety information

address: Ingolstaedter Strasse 14-18, 80807 Munich German y The following table lists EMC compliance for various jurisdictions

Table 3: EMC compliance

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class A Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

AS/NZS 3548 CISPR 22

Class A Emissions: Information technology equipment - Radio disturbance

European Community

EN 55022 Class A Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manu al, m ay cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Regulatory and safety information

The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

• Reorient or relocate the receiving antenna .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada

Warnings:

• This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device.

• Privacy of communications may not be ensured when using this telephone.

• Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Table 4: Safety standards

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

Regulatory and safety information

Table 4: Safety standards

Jurisdiction Standard Description

European Community

Australia/New Zealand

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany

Regulatory and safety information

DenAn regulatory notice for Japan

Connecting Power

Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone.

Connecting to the Local Area Network

Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1220 into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small objects.

Regulatory and safety information

Location

Nortel recommends that you install your IP Phone 1220 away from direct sunlight.

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you do not find the required information on the Nortel Technical Support Web site, and you have a Nortel support contract, you can obtain help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, to obtain the phone number for your region go to

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

Use the following procedure to access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC).Your call is routed to a specialist in your Nortel product or service. Use the following procedure to locate the ERC for your product or service, go to

www.nortel.com/erc

How to get help

Getting Help through a Nortel distributor or reseller

If you purchase the service contract for your Nor te l pro d uct from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.

Using your IP Phone 1220

After you familiarize yourself with the IP Phone 1220 features, you can start to use the phone. This section describes how to use the IP Phone 1220.

Getting started

The following section introduces the important details of the IP Phone 1220. Carefully read every section before you operate the IP Phone 1220.

• “Before you begin” on page 23

• “IP Phone 1220 controls” on page 24

• “IP Phone 1220 display” on page30

• “Installing your IP Phone 1220” on page 32

Before you begin

Take the appropriate precautionary measures before you connect the IP Phone 1220.

CAUTION

Consult your system administrator to ensure that you plug your IP Phone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Phone, do not plug your IP Phone 1220 into a regular phone jack.

CAUTION

Use your IP Phone 1220 in an indoor environment only.

Using your IP Phone 1220

IP Phone 1220 controls

This section describes the controls on the IP Phone 1220. Depending on your geographic region, the IP Phone 1220 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps; for example, (Services).

Fwd

Context-sensitive soft keys are below the

LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.

Fwd

ore.

A triangle before a soft key label, indicates the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The four keys on either side of the LCD are

self-labeled line or programmable feature keys, with labels on the LCD. These keys

also function as line (DN) keys.

A steadily lit icon beside a line (DN) key indicates the line is active. A flashing icon indicates the line is on hold. When a call arrives on a DN key which is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key.

Using your IP Phone 1220

A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key.

(Volume +)

(Volume -)

(Mute)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled,

pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree, handset,and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Using your IP Phone 1220

(Handsfree)

Press the Handsfree key to activate handsfree mode.

Note: The Handsfree LED indicator, located

on the Handsfree key, lights to indicate that the handsfree is in use.

Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.

Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your IP Phone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the

Left key to select the field above the current

selection.

(Hold)

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select or OK soft key.

Press the Hold key to place an active call on hold. Press the Hold key again or the press flashing line (DN) key to return to the caller on hold.

(Applications)

(Headset)

(Goodbye)

Using your IP Phone 1220

Press the Applications key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Hea dset LED indicator, located on

the Headset key, lights to indicate that the headset is in use.

Press the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator LED at

the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence.

(Quit)

Note: You may also hear an audio Message

Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

Press the Conference Key (programmabl e memory button) to initiate conference.

Press the Quit key to exit an active menu or dialog box. The status of the active call remains unaffected if you press the Quit key.

Using your IP Phone 1220

Press the Redial key to access the redial list.

Press the Message key to access your voice mailbox when the message waiting indicator flashes.

Press the Directory key to access directory services.

(Services)

Using your IP Phone 1220

Press the Services key (programmable memory button) and use the navigation keys to access the following items:

• Telephone Options — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On-hook default path — Change Feature Key Label — Name Display Format — Live Dialpad — Caller ID display order — Normal mode indication

• Password Admin — Station Control Password

Using your IP Phone 1220

(Services)

Note: The Password Admin menu is not

available on all IP Phone 1220 phones. Consult your system administrator.

• Display Network Diagnostics Utilities Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

If you attempt to access the Local Tools menu and a dialog box appears that prompts you for a password, contact your system administrator.

IP Phone 1220 display

Your IP Phone 1220 display is divided into two display areas:

• Four user-defined feature key labels appear on the upper section.

• Single-line information for items such as Date and Time, Calling Party Information, Feature Status Information, Options Information, and Directory Information appear in the middle section.

• The lower display area provides labels for the four context-sensitive soft keys.

Using your IP Phone 1220

Figure 3 on page 31 shows the IP Phone 1220 LCD screen.

Figure 3: IP Phone 1220 display

License notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Use Table 11 on page 157 to record the FFCs that your system administrator assigns to your phone.

Installing your IP Phone 1220

This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1220 package includes the following accessories:

• foot stand

• handset

• handset cord

• 2.1 m (7 ft) CAT5 Ethernet cable

• number plate and lens

CAUTION

Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can damage the IP Phone. Consult your system administrator for additional details.

Figure 4 on page 33 displays the connections on an IP Phone 1220.

Installing your IP Phone 1220

Figure 4: Connections on the IP Phone 1220

Perform the following steps to connect the components of the phone and to install the phone.

• “Attaching the foot stand (optional)” on page 34

• “Connecting the handset” on page 34

• “Connecting the headset (optional)” on page 34

• “Connecting the power (optional)” on page 35

• “Connecting the LAN Ethernet cable” on page 36

• “Connecting the PC Ethernet cable” on page 36

• “Wall-mounting the IP Phone (optional)” on page 37

Installing your IP Phone 1220

Attaching the foot stand (optional)

Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle.

If you install your IP Phone on a wall, do not attach the foot stand.

1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1 the IP Phone sits at a 25-degree angle. In position 2 the IP Phone sits at a 55-degree angle.

Figure 4 on page 33 shows the slots on the back of the IP Phone.

2. Press the foot stand into the slots until it snaps into place.

Connecting the handset

Use the following procedure to connect the handset to the IP Phone.

1. Plug the end of the handset cord with the short straight section into the handset.

2. Plug the other end of the handset cord with the long straight section into the handset jack marked with the Phone.

3. (Optional) Thread the cord through the channel in the foot stand (if installed) so that it exits on the side of the foot stand.

Figure 4 on page 33 shows the connections on the back of the

IP Phone 1220.

+ symbol on the back of the IP

Connecting the headset (optional)

If you have a headset, you can connect the headset to the IP Phone. For information on how to use your headset with your IP Phon e, see “Usi ng a

headset” on page 94.

Installing your IP Phone 1220

1. Plug the headset cord into the headset jack on the back of the IP Phone marked with the

Figure 4 on page 33 shows the connections on the back of the

IP Phone 1220.

2. Thread the cord through the channel in the side of the foot stand.

3. Set up the headset according to the headset instructions.

) symbol.

Connecting the power (optional)

Your IP Phone 1220 supports AC power and Power over Ethernet (PoE). For AC power, use only the Nortel-approved Global Power Supply (N0146475) and the country-specific IEC cable that you can order separately. To use PoE, your connected LAN must support PoE.

CAUTION

Use your IP Phone 1220 with the approved Nortel AC Adapter (model #N0089601).

Note: Your IP Phone 1220 supports AC power and PoE options, including IEEE 802.3 standard power . To use local AC power, you can order separately the optional AC adapter . To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

1. Connect the DC barrel connector to the power jack on the back of the IP Phone.

2. Thread the cable through the channel in the foot stand to secure the cable.

3. Plug the country-specific IEC cable into the Global Power Supply, and then plug the Global Power Supply into the nearest AC power outlet.

Figure 4 on page 33 shows the connections on the back of the

IP Phone 1220.

Installing your IP Phone 1220

Connecting the LAN Ethernet cable

Note: Your IP Phone 1220 supports both AC power a nd PoE optio ns, including IEEE 802.3 standard power . To use local AC power, you can order separately the optional AC adapter . To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

Connect your IP Phone to your LAN using a enable full functionality of your IP Phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your IP Phone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

1. Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Phone marked with the symbol.

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED on the back of the IP Phone lights when a LAN connection is established.

Figure 4 on page 33 shows the connections on the back of the IP

Phone.

CAT5e Ethernet cable to

Connecting the PC Ethernet cable

Connect the CAT5e PC Ethernet cable between your IP Phone and your computer to enable your computer to access the LAN.

1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Phone marked with the symbol.

(

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to the LAN port on your computer.

Installing your IP Phone 1220

Wall-mounting the IP Phone (optional)

You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not need the foot stand for wall-mounted applications.

1. Remove the foot stand.

2. Ensure all cables are properly routed and the IP Phone is functioning.

3. Make small marks on the wall where you want to align each keyhole slot.

4. Insert the screws (not provided) so that they protrude slightly from the wall.

5. Align the keyholes on the back of the IP Phone with the screws in the wall.

6. Slide the IP Phone onto the screws to secure the IP Phone in position.

Customizing your IP Phone 1220—basic features

This section explains how you can customize the featu r es on you r IP Phone 1220 to meet your requirements.

Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system soft ware. Contact your system administrator to configure these features and codes on your IP Phone.

Your IP Phone 1220 has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu . Press the Services key once to access the Services menu, which has the following menu items:

• Telephone Options

You or your system administrator can use the Telephone Options menu to configure telephone preferences. For more information, see

“Telephone Options” on page 39.

• Password Admin

You or your system administrator can use the Password Admin menu to assign or modify the Station Control Password. For more information, see “Managing your Station Control Password” on

page 65.

• Virtual Office Login

The Virtual Office Login menu is available on the IP Phone 1220. You must configure the Class of Service for Virtual Office.

Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on every IP Phone 1220. Consult your system administrator.

Customizing your IP Phone 1220—basic features

Telephone Options

The Telephone Options menu item provides you with access to the following features on your IP Phone 1220:

• “Adjusting volume” on page 41

• “Adjusting the display screen contrast” on page 42

• “Selecting a language” on page 43

• “Selecting date and time format” on page 45

• “Accessing display diagnostics” on page 45

• “Selecting a local dialpad tone” on page46

• “Viewing IP Phone information” on page 47

• “Performing diagnostics” on page 48

• “Configuring Call Log Options” on page 49

• “Selecting a ring type” on page 56

• “Enabling or disabling Call Timer” on page 57

• “Enabling OnHook Default Path” on page 58

• “Changing feature key labels” on page 58

• “Configuring the name display format” on page 60

• “Configuring Live Dialpad” on page 61

• “Configuring Caller ID display order” on page 62

• “Configuring Normal mode indication” on page 62

Customizing your IP Phone 1220—basic features

Figure 5: Telephone Options menu

Volume adjustment Contrast adjustment Language Date/Time

Display diagnostics Local Dialpad Tone Set Info

Diagnostics

Call Log Options Ring type Call Timer

On hook default path

Change Feature Key label Name Display Format Live Dial Pad

Note: If a menu includes a submenu, an ellipsis (...) appears after the command.

Use the following procedure to use the Telephone Options menu.

1. Press the Services key.

(Services)

2. Press the Up or Down keys to scroll and select Telephone Options.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select an option (for example,

Language).

Customizing your IP Phone 1220—basic features

5. Press the Enter key. The display provides information required to adjust your selection.

6. Press the Select soft key to save

CancelSelect

changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Adjusting volume

Use the following procedure to adjust the volume.

1. Press the Services key, select

Telephone Options, and select Volume adjustment.

2. Press the Up or Down keys to scroll, and select one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

3. Press the Enter key.

Customizing your IP Phone 1220—basic features

4. To increase or decrease the volume,

DownUp

CancelSelect

perform one of the following actions: — Press the Up or Down soft keys. — Press the Up or Down navigation

keys.

5. Press the Select soft key to save the volume level and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Adjusting the display screen contrast

You can adjust the contrast using the Local Tools menu. Nortel recommends that you use the Telephone Options menu.

Note: If an Expansion Module is attached to your IP Phone 1220, changes that you make to the LCD screen contrast of the IP Phone 1220 also apply to the display scr een contrast configuration of the Expansion Module.

Use the following procedure to adjust the display screen contrast.

1. Press the Services key, select

Telephone Options, and select Contrast adjustment

Customizing your IP Phone 1220—basic features

2. To increase or decrease the display contrast level, press the Left or Right keys.

3. Press the Select soft key to save the

CancelSelect

changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Selecting a language

Information that appears on the display is available in multiple languages. This language setting controls the language only for IP Phone 1220 features.

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the passwor d fu nct ion a lity is locked. Contact your system administrator to unlock the password.

Use the following procedure to configure the language.

1. Press the Services key, select

Telephone Options, and select

(Services)

Language

Customizing your IP Phone 1220—basic features

2. Press the Up or Down keys to scroll, and select the desired language (for example, German [Deutsche]).

Note: You cannot install some languages on your IP Phone. Contact your system administrator for additional information about available languages.

3. Press the Select soft key to save the

CancelSelect

desired language and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Customizing your IP Phone 1220—basic features

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.

Use the following procedure to select a date and time format.

1. Press the Services key, select

Telephone Options, and select Date/

(Services)

CancelSelect

Time.

2. Press the up or down keys to scroll, and select the desired date/time format. Sample date/time formats appear on the upper-right side of the display area.

3. Press the Select soft key to save the format and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Accessing display diagnostics

The Display diagnostics command tests the IP Phone display screen an d indicator lights.

Use the following procedure to use Display diagnostics.

1. Press the Services key, select

Telephone Options, and select Display

(Services)

Diagnostics.

Customizing your IP Phone 1220—basic features

2. Press the up or down keys to scroll through the list to view display capabilities.

Cancel

3. Press the Cancel soft key to return to the Telephone Options menu.

Selecting a local dialpad tone

When you press a key, the response can be a Dual-Tone MultiFrequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone.

Use the following procedure to choose a local dialpad tone.

1. Press the Services key, select

Telephone Options, and select Local

(Services)

DialPad Tone.

2. Press the up or down keys to scroll, and select one of the following dialpad tones:

— None to disable all tones. — Short Click to enable a single tone

for all keys.

— DTMF to turn on a different DTMF

tone for each key.

Customizing your IP Phone 1220—basic features

CancelSelect

3. Press the Select soft key to save the tone selection and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Viewing IP Phone information

The Local Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info

• Location Info Use the following procedure to view IP Phone information:

1. Press the Services key, select

Telephone Options, and select Local

(Services)

Cancel

Set Info.

2. Press the Up or Down keys to scroll through the list and view IP Phone information.

3. Press the Cancel soft key to cancel the modifications.

Customizing your IP Phone 1220—basic features

Performing diagnostics

The Diagnostics command displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

•QoS Stats Use the following procedure to view diagnostic information.

1. Press the Services key, select

Telephone Options, and select Local

(Services)

Diagnostics.

2. Press the Up or Down keys to scroll through the list of diagnostic information.

Cancel

3. Press the Cancel soft key to return to the Telephone Options menu.

Customizing your IP Phone 1220—basic features

Configuring Call Log Options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 49

• “Configuring New Call Indication” on page 50

• “Configuring Preferred Name Match” on page 51

• “Configuring the Area Codes” on page52

Configuring the Callers List log

You can configure the Callers List to log all incoming calls including calls while your IP Phone is busy, or only unanswered calls. The default setting is Log all calls.

To log only unanswered calls: To access Call Log options, press the Services soft key, select

Telephone Options, and select Call Log Options from the menu.

1. Press the Up or Down keys to scroll, and select the Incoming Calls option.

2. Press the Up or Down keys to scroll, and select the Log Mode option.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select Log Unanswered Calls.

Customizing your IP Phone 1220—basic features

CancelSelect

To log all incoming calls including calls while IP Phone is busy:

1. To log all incoming calls including calls while your IP Phone is busy, press the Services key and select Call Log Options from the Telephone Options menu.

2. Press the Up/Down navigation keys to scroll and highlight the

ncoming Calls option.

3. Press the Select soft key.

4. Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

5. Choose one of the following:

— Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.

5. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Configuring New Call Indication

You can configure your IP Phone 1220 to display a message that indicates a new call. By default, this option is on.

Use the following procedure to configure New Call Indication.

1. Press the Services key, select

Telephone Options, and select Call

(Services)

Log Options.

Customizing your IP Phone 1220—basic features

2. Press the Up or Down keys to scroll, and select the Incoming Calls option.

3. Press the Up or Down keys to scroll, and select the New Call Indication option.

4. Press the Enter key.

5. Press the Up or Down keys to scroll, and select one of the following:

— New call indication: Off — New call indication: On

6. Press the Select soft key to save the

CancelSelect

configuration.

Press the Cancel soft key to keep existing configurations.

Configuring Preferred Name Match

You can configure your IP Phone 1220 to display the name of the caller as defined in your Personal Directory. By default, the option is Off.

Use the following procedure to configure Preferred Name Match.

1. Press the Services key, select

Telephone Options, and select Call

(Services)

Log Options.

Customizing your IP Phone 1220—basic features

2. Press the Up or Down keys to scroll, and select Preferred Name Match.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select one of the following:

— Preferred name match: On — Preferred name match: Off

CancelSelect

5. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Configuring the Area Codes

Use the Area Code Setup menu to save up to three area codes. When a call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

This reordering applies when you scroll through your Callers List.

Customizing your IP Phone 1220—basic features

Use the following procedure to configure default area codes (maximum of three).

1. Press the Services key, select

Telephone Options, and select Call

(Services)

Log Options.

2. Press the Up or Down keys to scroll, and select Area Code Setup.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select one of the following:

— 1st Code — 2nd Code

—3rd Code

5. Press the Enter key.

6. Use the dialpad to enter the number at the prompt.

Customizing your IP Phone 1220—basic features

CancelSelect

7. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Use the following procedure to edit area code display.

1. Press the Services key, select

Telephone Options, and select Call

(Services)

Log Options.

2. Press the Up or Down keys to scroll, and select Area Code Setup.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select one of the following:

— 1st Code — 2nd Code —3rd Code

5. Press the Enter key.

Customizing your IP Phone 1220—basic features

6. Use the dialpad to edit the number.

CancelSelect

7. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Customizing your IP Phone 1220—basic features

Selecting a ring type

Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type:

1. Press the Services key, select

Telephone Options, and select Ring

(Services)

type.

2. Press the Up or Down keys to scroll, and select one of the ring types.

Play

Select

Stop

Cancel

3. Press the Play soft key to sample the ring tone.

4. Press the Select soft key to save the ring type and return to the Telephone

Options menu.

Press the Stop soft key and use the

Up or Down keys to select a different

ring type.

Press the Cancel soft key to cancel the modifications.

Customizing your IP Phone 1220—basic features

Enabling or disabling Call Timer

The call timer measures the call duration. Use the following procedure to enable or disable Call Timer.

1. Press the Services key, select

Telephone Options, and select Call

(Services)

CancelSelect

timer.

2. Press the Up or Down keys to enable or disable the Call Timer.

3. Press the Select soft key to save the configuration and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Customizing your IP Phone 1220—basic features

Enabling OnHook Default Path

Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone.

Use the following procedure to enable OnHook Default Path.

1. Press the Services key, select

Telephone Options, and select On

(Services)

CancelSelect

Hook default path.

2. Press the Up or Down keys to select one of the following:

— Handsfree Enabled — Headset Enabled

3. Press the Select soft key to save the default path and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Changing feature key labels

Use the Change feature key label option to rename the label that corresponds to the feature key. You can define labels with a maximum of nine characters. You can also restore the default labels (collectively or individually).

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an

Customizing your IP Phone 1220—basic features

incorrect password more than three times, th e pa ssword functionality is locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes.

Use the following procedure to rename the labels.

1. Press the Services key, select

Telephone Options, and select Change

(Services)

Feature Key label.

2. Press the Enter key.

2493

3. Press the feature key to change the label.

If you press a prime DN key, an error

message appears.

4. Enter the new information for the feature key label. To enter special characters, press the Up key. For information about entering text, see “Using the telephone

dialpad” on page 85.

5. Press the Select soft key to save the

CancelSelect

changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Customizing your IP Phone 1220—basic features

Use the following procedure to restore the default labels.

1. Press the Services key, select

Telephone Options, and select Change

(Services)

Feature Key label.

2. Press the Enter key.

3. Use the Up or Down keys to scroll, and select one of the following:

a. To restore all key labels, Press the

Yes soft key.

b. To restore one key label: — Press the Select soft key. — Press the feature key. —Press the Yes soft key to change the

selected feature key label to the default value.

Note: If you change the labels to default values, you cannot undo the change. You must redefine the custom labels.

Configuring the name display format

You can configure your IP Phone 1220 to display the name of the calling party in one of the following formats:

• first name, last name

• last name, first name

Customizing your IP Phone 1220—basic features

Use the following procedure to configure name display format.

1. Press the Services key, select

Telephone Options, and select Name

(Services)

CancelSelect

Display Format.

2. Press the Up or Down keys to scroll, and select one of the following:

— first name, last name — last name, first name

3. Press the Select soft key to save the configuration.

Press the Cancel soft key to cancel the modifications.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key.

Use the following procedure to configure Live Dialpad.

1. Press the Services key, select

Telephone Options, and select Live

(Services)

Dial Pad.

Customizing your IP Phone 1220—basic features

2. Press the Up or Down keys to scroll, and select one of the following:

—On

— Off (default)

3. Press the Select soft key to save the

CancelSelect

configuration.

Press the Cancel to cancel the modifications.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— Number, name (default) — Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Phone is in normal mode.

Customizing your IP Phone 1220—basic features

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— On — Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Customizing your IP Phone 1220—advanced features

You can customize features on your IP Phone 1220 to meet your requirements. This section describes how to customize the advanced features.

CAUTION

Many of the options discussed in this section are for the system administrator only. Do not make changes unless an administrator instructs you to do so.

You and the system administrator can customize the following advanced features:

• Password Admin Use the Password Admin menu to assign or modify the Station

Control Password. See “Managing your Station Control Password” on

page 65.

• Electronic Lock

Assign a lock on your IP Phone to secure your phone and avoid misuse. See “Configuring an Electronic Lock on your IP Phone” on

page 67.

• Personal Directory

Customize the Personal Directory to store names of your choice. See

“Customizing the Personal Directory” on page 69.

• Local Tools

Use the Local Tools menu to configure personal preferences. See

“Configuring the Local Tools menu” on page 74.

• Virtual Office Login The Virtual Office Login menu can be configured on IP Phone 1220.

Class of Service must be configured for the Virtual Office. See “Using

Virtual Office” on page 79.

Customizing your IP Phone 1220—advanced features

Note: The Password Admin, and Virtual Office Login menus are not available on every IP Phone 1220. Consult your system administrator.

Managing your Station Control Password

You can assign a Station Control Password (SCPW) to:

• lock your IP Phone and prevent the misuse of your IP Phone

• use password-protected features such as customizing the Personal Directory, using the Redial List, and using the Callers List

Note: Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

Assigning an SCPW

Use the following procedure to assign an SCPW.

1. Press the Services key.

(Services)

2. Press the Up or Down keys to scroll, and select Password Admin.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select New Password.

Customizing your IP Phone 1220—advanced features

5. Press the Enter key.

6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone

dialpad” on page 85.

Select

7. Press the Select soft key to accept the new password.

Note: If you are locked out of your IP Phone, or if you forget your SCPW, contact your system administrator.

Turning Password Protection on or off

Use the following procedure to turn Password Protection on or off.

1. Press the Directory key.

(Directory)

2. Press the Up or Down keys to scroll, and select Change Protection Mode.

3. Enter your new password using the dialpad. (if Password Protection is enabled) To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad”

on page 85.

Customizing your IP Phone 1220—advanced features

Enter

NoYes

Done

Note: The default configuration for Password Protection is off.

4. Press the Enter soft key.

5. Press the Up or Down keys to scroll, and select one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose Yes to accept the selection

Choose No to return to the Directory menu

7. Press the Done soft key.

Configuring an Electronic Lock on your IP Phone

Use the Electronic Lock feature to prevent others from making calls from your IP Phone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Ma naging your Station

Control Password” on page 65.

Locking your IP Phone 1220

Use the following procedure to lock your IP Phone 1220.

1. Lift the handset.

Customizing your IP Phone 1220—advanced features

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

4. If you dial locally, press the Goodbye

(Goodbye)

key.

If you dial the FCC remotely, dial your DN.

Unlocking your IP Phone 1220

Use the following procedure to unlock your IP Phone 1220.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC.

Customizing your IP Phone 1220—advanced features

3. Dial your Station Control Password.

4. If you dial locally, press the Goodbye

(Goodbye)

key.

If you dial the FCC remotely, dial your DN.

Customizing the Personal Directory

Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain

• last name (up to 24 characters)

• first name (up to 24 characters)

• phone numbers (up to 31 characters) To use the Personal Directory, press the Directory key and select

Personal Directory.

Adding an entry

Use the following procedure to add an entry to the Personal Directory.

1. Press the Directory key and select

Personal Directory.

Customizing your IP Phone 1220—advanced features

Add

2. Press the Add soft key. If the message “Directory is full”

appears, delete one or more entries to accommodate a new entry.

3. Use the dialpad to enter the name. To enter special characters, press the Up navigation key. For information about entering text, see “Using the telephone

dialpad” on page 85.

4. Press the Next soft key.

5. Use the dialpad to enter the phone number.

6. Press the Done soft key to save the new

CancelDone

entry.

Press the Cancel soft key to return to the Add screen without saving the new entry.

Editing an entry

Use the following procedure to edit an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

Customizing your IP Phone 1220—advanced features

2. Press the Up or Down keys to scroll, and select the desired entry.

Edit

CancelConfirm

3. Press the Edit soft key and make the necessary changes.

4. Press the Yes soft key to delete the entry.

Press the No soft key to return to the Personal Directory without deleting the entry.

Deleting an entry

Use the following procedure to delete an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

2. Press the Up or Down keys to scroll, and select the desired entry.

Del

3. Press the Del soft key.

Customizing your IP Phone 1220—advanced features

4. Press the Yes soft key to delete the

CancelConfirm

entry.

Press the No soft key to return to the Personal Directory without deleting the entry.

Copying an entry

Use the following procedure to copy an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

2. Press the Up or Down keys to scroll, and select the desired entry.

Copy

3. Press the More soft key.

4. Press the Copy soft key to configure the new entry.

5. Use the dialpad to enter the name. To enter special characters, press the

Up navigation key. For information about

entering text, see “Using the telephone

dialpad” on page 85.

Customizing your IP Phone 1220—advanced features

6. Press the Done soft key to save the

CancelDone

changes.

Press the Cancel soft key to return to the Personal Directory without saving your changes.

Searching for an entry

Use the following procedure to search for an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

2. Press the Up or Down keys to scroll, and select the desired entry.

3. Press the Dial soft key to call the

DirectoryDial

number.

Press the Directory soft key to exit without calling.

Customizing your IP Phone 1220—advanced features

Configuring the Local Tools menu

Your IP Phone 1220 has both local and server-based tele phone tools and features. This section discusses the various tools and features available locally on your IP Phone 1220.

CAUTION

Many of the options discussed in this section are for administrator use only. Do not make changes unless you are instructed by an administrator.

Note: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Local tools and features are accessed through the Local Tools menu. Press the Services key twice to access this menu. Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prom p t ap pe ar s whe n you atte mp t to access this menu. If this happens, contact your system administrator.

The Local Tools menu has the following menu options:

• “1. Preferences” on page 76

• “2. Local Diagnostics” on page 78

• “3. Network Configuration” on page 79

• “4. Lock Menu” on page 79 If a menu command has a number in front of it, you can select the

command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad.

Customizing your IP Phone 1220—advanced features

The function of some keys on the IP Phone differs based on the situation.

Table 5 on page 75 describes the function of each key for navigating and

using menus.

Table 5: Nav igatio n key functions in menus

Key Function

Down arrow keys Select the next menu item. Up arrow keys Select the previous menu item. Right arrow key Sele c t the cu rr en t men u item . Left arrow key Close the menu. Enter key Select the current menu item.

Enter digits on the

Select the associated menu item.

dialpad

Stop soft key Close the menu. Cancel soft key Close the menu. Select soft key Select the current menu item.

Table 6 on page 75 describes the key functions in dialog boxes.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll down in the window. Up arrow keys Scroll up in the window. Right arrow key Go to the next Edit item. Left arrow key Go to the previous Edit item. Enter key Turn Edit mode on or off.

Select or clear a check box.

Customizing your IP Phone 1220—advanced features

When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on

page 76 describes the navigation key functions in Edit mode.

Table 7: Navigation key functions in Edit mode

Key Function

Down arrow keys Open the list.

Select the next menu item

Up arrow keys Select the previous menu item Right arrow key S ele ct the cu rr en t lis t item

Move the cursor to the right

Left arrow key Delete the prior character in the edit field

Moves cursor to the left

Enter key Select the current menu item

Save modifications to the menu item Exit edit mode box

Enter characters or digits on the dialpad

Note: S pecial characters are u nder 1digit ke y. By repeatedly pressing 1, the characters circle in the following sequence: 1, _, -, ., !, @, $, %, &, +, :, /, \.

Insert characters or digits at the current cursor position

Note: Press the star (*) key to insert a

period (.).

1. Preferences

Use the 1.Preferences menu to alter the following local preferences:

• “1. Contrast” on page 76

• “2. Language” on page 77

1. Contrast

Use the Contrast tool to alter the physical settings of the display.

Customizing your IP Phone 1220—advanced features

Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the Telephone

Options menu for contrast adjustment.

Use the following procedure to adjust Contrast setting.

1. Press the Services key twice to open the Local Tools menu, press the 1 key

(Services)

on the dialpad to select Preferences, and press the 1 key to select Contrast.

2. Press the right or left arrow keys to increase or decrease the contrast value.

3. Press the Enter key to save the changes.

2. Language

Information that appears on the display is available in multiple languages. Use the following procedure to select a language.

1. Press the Services key twice to open the Local Tools menu, press the 1 key

(Services)

on the dialpad to select 1. Preferences, and press the 2 key to select

2. Language.

2. Press the up or down keys to scroll, and select the desired language (for example, German [Deutsche]).

Customizing your IP Phone 1220—advanced features

3. Press the Enter key to save the changes.

Cancel

4. Press the Cancel key to exit the

Preferences menu without saving the

changes.

Note: This language setting only controls the language used in the local menus on your phone. Use the following procedure to select the language for features on your phone, press the Services key, select

Telephone Options, and select Language…

2. Local Diagnostics

The 2. Local Diagnostics submenu offers the following choices:

• IP Set and DHCP Information - View reports about IP Phone 1220 and DHCP operation.

• Network Diagnostic Tools - Diagnose network problems using ping and trace route tools.

• Ethernet Statistics tool - View reports about Ethernet operation.

• IP Network Statistics - View reports about network operation.

CAUTION

Local Diagnostics, Network Configuration, and the Lock Menu items are for system administrator use only.

Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu. You can gather information and run tests without exiting and re-entering the Local T oo l s menu . Fo r example, you can check the Ethernet Statistics, and then press Return to enter the Network Diagnostics Tools to ping an IP address.

Customizing your IP Phone 1220—advanced features

3. Network Configuration

The Network Configuration tool displays information that was configured when you installed the IP Phone. This tool is for administrator use only.

4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.

Using Virtual Office

Use the Virtual Office feature to transfer calls and office IP Phone settings to a remote IP Phone. You can use the remote IP Phone as if it were your office Phone when you are out of the office. You can use another IP Phone (the remote phone) to log on to your Office IP Phone. After you log on, you can access the DNs, and autodial numbers, and you have the same key layout, feature keys, and voice mail features that are configured on your home or office IP Phone.

To use Virtual Office, you need your DN and a preconfigured SCPW. You must activate Virtual Office on your office IP Phone before you can connect to it from a remote IP Phone. See “Logging on to Virtual Office”

on page 80.

Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone.

The IP Phone used as a remote phone to connect to your IP Phone 1220 does not have to be an IP Phone 1220. Table 8 on page 79 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1220.

Table 8: Virtual Office connection availability (Part 1 of 2)

IP Phone Can I log on to IP Phone 1220?

IP Phone 1110 Yes, with extra key restrictions IP Phone 1120E Yes, with extra key restrictions

Customizing your IP Phone 1220—advanced features

Table 8: Virtual Office connection availability (Part 2 of 2)

IP Phone Can I log on to IP Phone 1220?

IP Phone 1140E Yes, with extra key restrictions IP Phone 1150E No IP Phone 1165E Yes IP Phone 2001 Yes, with extra key restrictions IP Phone 2002 Yes, with extra key restrictions IP Phone 2004 Yes, with extra key restrictions IP Phone 2007 Yes, with extra key restrictions IP Audio Conference

Phone 2033 IP SoftPhone 2050 Yes, with extra key restrictions IP Phone 1210 Yes, with extra key restrictions IP Phone 1230 Yes, with extra key restrictions IP Phone 2210 Yes, with extra key restrictions IP Phone 2211 Yes, with extra key restrictions IP Phone 2212 Yes, with extra key restrictions

Yes, with extra key restrictions

Logging on to Virtual Office

If the IP Phone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure “virtual soft key - IP Phone 1220” on

page 81.

Customizing your IP Phone 1220—advanced features

Figure 6: virtual soft key - IP Phone 1220

To activate Virtual Office from this IP Phone on your Office IP Phone:

1. Press the Virtual soft key.

2. At the prompt, enter your user ID.

3. Press the Enter key.

Customizing your IP Phone 1220—advanced features

4. At the prompt, enter the home Station

Control Password (SCPW).

If the user ID is not found locally, the message Locating Remote Server appears.

Note: After three failed logon attempts, wait for an hour before you try to log on again. Alternatively, contact your system administrator to reset your password. For more information, see “Assigning an

SCPW” on page 65.

A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your Remote IP Phone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines.

Using Virtual Office on your remote IP Phone

The display characteristics, including size of the display area, differ with IP Phone models. Your Virtual Office display depends on the remote phone that you use to log on to your Virtual Office. All features are as they appear on your Office IP Phone 1220.

An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1220 Office phone, provides less information than the IP Phone 1220 because it has fewer display lines.

When an IP Softphone 2050 logs on as a remote phone to an IP Phone 1220 office phone, the information display is arranged differently, but all the information is visible at one time.

Regardless of the IP Phone model that you use as a remote phone, a user information line appears that lists the number of your Office IP Phone.

Customizing your IP Phone 1220—advanced features

Using Virtual Office on your office IP Phone

When activated for Virtual Office by a remote IP Phone, your office IP Phone logs off and is no longer operationa l. When you return to the office, disconnect the remote logon and regain control of your office phone. If you do not explicitly disconnect the remote logon, your Virtual Office session expires after a fixed period of time, which your system administrator determines.

Disconnecting your office IP Phone from a remote IP Phone

Use the following procedure to disconnect your office IP Phone from a remote IP Phone.

Home

Virtual

To disconnect your office IP Phone from the remote IP Phone

a. Press the Home key. b. Enter your User ID and password

(this logs on the Office IP Phone to your office network).

Press the Virtual soft key to log on to another IP Phone, and your IP Phone becomes a Remote IP Phone.

Logging off Virtual Office

To log out of Virtual Office, press the Virtual soft key.

Automatic log out from Virtual Office

Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity. When automatic logout is about to occur, the following message is displayed on the IP Phone: "Logout phone now?"

Customizing your IP Phone 1220—advanced features

Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Phone logs out of Virtual Office.

Emergency calls on your Remote IP Phone

If you make an emergency call while logged in to Virtual Office on a Remote IP Phone, the call is placed to the local emergency service, not to your home office emergency service.

Note: Some IP Phones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Phones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Phone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted.

Operating your IP Phone 1220

This section describes how to operate your IP Phone 1220. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List.

Entering and editing text

You can enter and edit text on your IP Phone 1220 using the following methods:

• “Using the telephone dialpad” on page 85

• “Using the soft keys” on page 85

Using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, to enter the letter A, press the 2 key once. To enter the letter C, press the 2 key three times.

Note: No letters are associated with the 1 or the 0 keys.

Using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List and Callers List.

Use the following procedure to edit an entry in your Personal Directory.

1. Press the Directory key.

2. Select the desired entry from Personal Directory.

3. Press the Edit soft key.

4. Press the Left or Right keys to move through the text.

5. Select the appropriate editing soft key for the operation you want to perform.

Operating your IP Phone 1220

6. If the key you want is not visible, press the More soft key to access the next layer of soft keys.

7. Press the Up key to access the symbols.

8. Press the Left or Right keys to move to a specific symbol.

9. Press the Choose soft key to select a symbol.

10. Press the Next soft key to submit your changes.

Table 9 on page 86 describes the soft key editing functions on the

IP Phone 1220.

Table 9: Editing soft key description

Soft key Description

Cancel Cancel Action. Choose Select a symbol. Clear Clear the input field. Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Application-dependent. More Access additional soft keys.

Making a call

This section describes the various ways you can make a call from your IP Phone 1220.

• “Using the Callers List” on page 87

• “Using the Redial List” on page 89

• “Using Off-hook dialing” on page 91

• “Using On-hook dialing” on page 92

• “Using Handsfree dialing” on page 93

• “Using the Corporate Directory” on page 95

Operating your IP Phone 1220

• “Using the Personal Directory” on page 97

• “Using Predial” on page 97

• “Using AutoDial” on page 98

• “Using Ring Again” on page 100

• “Using Last Number Redial” on page 101

• “Using Speed Call” on page 102

• “Using System Speed Call” on page 103

• “Using HotLine” on page 103

• “Using Intercom Calling” on page 104

Using the Callers List

The Callers List logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the oldest entry is overwritten. Use the Callers List to review missed calls and make a call if required. The Callers List contains the following components:

• the caller’s last and first name (if available)

• the DN of the caller

• the time and date of the call

• the number of times the caller called Note: If the caller name is not defined, then only the telephone

number is displayed.

Callers List entries are sorted on call arrival time. The format of names in the Callers List depends on the configuration of

Preferred Name Match. The Calling Party Name Display (CPND) appears according to the configuration settings on your phone if Preferred Name Match is active on your phone. If Preferred Name Match is off, the CPND appears according to the system configuration.

To access the Callers List, press the Directory key, and select Callers

List. If password control is enabled, you must enter your SCPW at the

prompt.

Operating your IP Phone 1220

Dialing an entry

Use the following procedure to dial an entry.

1. Press the Up or Down keys to scroll, and select the desired entry.

Dial

2. Press the Dial soft key.

Deleting an entry

Use the following procedure to delete an entry.

1. Press the Up or Down keys to scroll, and select the desired entry.

Del

NoYes

2. Press the Del soft key.

3. Press the Yes soft key to confirm the entry deletion.

Press the No soft key to return to the Callers List without deleting the entry.

Operating your IP Phone 1220

Deleting the entire Callers List

Use the following procedure to delete the entire Callers List.

Del

NoYes

4. Press the Del soft key.

5. Choose Yes to delete the entire Callers List

Choose No to return to the previous screen

Using the Redial List

The Redial List logs upto 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Re dia l List fe at ur e to revie w calls made and to redial numbers. The Redial List contains

• the last and first names of the dialed party (if available)

• the DN of the dialed party

• the time and date of the last occurrence of the call Note: If the caller name is not defined, then only the telephone

number is displayed.

Entries in the Redial List are sorted based on the time of the call. The format of names in the Redial List depends on the configuration of

To access the Redial List, press the Directory key and select Redial

List. Alternatively, you can press the Outbox (Redial) key. If password

control is enabled, you must enter your SCPW at the prompt.

Operating your IP Phone 1220

Dialing an entry

Use the following procedure to dial an entry.

1. Press the Up or Down keys to scroll, and select the desired entry.

Dial

2. Press the Dial soft key.

Deleting an entry

Use the following procedure to delete an entry.

1. Press the Up or Down keys to scroll, and select the desired entry.

Del

NoYes

2. Press the Del soft key.

3. Choose Yes to confirm the entry deletion.

Choose No to return to the previous screen without entry deletion.

Operating your IP Phone 1220

Deleting the entire Redial List

Use the following procedure to delete the entire Redial List.

Del

NoYes

1. Press the Del soft key.

2. Choose Yes to confirm the deletion of the entire Redial List.

Choose No to return to the previous screen without deletion.

Using Off-hook dialing

Perform the following steps to make a call by using the handset.

1. Lift the handset.

2. Dial the number.

(Goodbye)

3. To end the call, return the handset to the cradle

Press the Goodbye key.

Operating your IP Phone 1220

Using On-hook dialing

Perform the following steps to make a call without lifting the handset.

1. Leave the handset in the cradle.

2493

(Goodbye)

2. Press the line (DN) key.

3. Listen for the dial tone and dial the number.

4. When the called party answers, lift the handset.

5. To end the call, return the handset to the cradle

Press the Goodbye key.

Operating your IP Phone 1220

Using Handsfree dialing

Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset.

1. Press the Handsfree key.

During a call, you can perform the following tasks:

• “Terminating a handsfree call” on page 93

• “Muting a handsfree call” on page 94

• “Switching from handsfree to handset mode” on page 94

• “Switching from handset mode to handsfree” on page 94

• “Using a headset” on page 94

• “Switching from handsfree to headset” on page 95

If a headset is connected, press the

Headset key.

2. Dial the number.

Terminating a handsfree call

Use the following procedure to terminate a handsfree call.

1. Press the Goodbye key.

(Goodbye)

Operating your IP Phone 1220

Muting a handsfree call

Use the following procedure to mute a handsfree call.

1. Press the Mute key.

(Mute)

The LED indicator flashes.

2. Press the Mute key again to return to a two-way handsfree conversation.

Switching from handsfree to handset mode

Use the following procedure to switch from handsfree to handset mode.

1. Lift the handset.

Switching from handset mode to handsfree

Use the following procedure to switch from handset mode to handsfree.

1. Press the Handsfree key.

2. Replace the handset.

Using a headset

Use the following procedure to use a handset.

1. Connect the headset to the headset jack.

Operating your IP Phone 1220

2. Press the Headset key.

Switching from handsfree to headset

Use the following procedure to switch from handsfree to headset.

1. Press the Headset key.

Using the Corporate Directory

The Corporate Directory feature provides an alphabetic list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the Corporate Directory, press the Directory key and select Corporate

Directory.

Searching for a sp ecific number

Use the following procedure to search for a specific number.

1. When prompted, use the dialpad to enter the desired name in last name, first name format.

2. Press the Search soft key to find the desired name.

The first match appears on the screen.

Operating your IP Phone 1220

DialDial

3. Press the Dial soft key to dial the resulting number.

Note: If no match occurs to the search query, start a new search or change the

Cancel

information in the initial search.

Press the Cancel soft key to exit without dialing.

Making a call using the Corporate Directory

Use the following procedure to make a call using the Corporate Directory.

Note: This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use.

1. Press the Up or Down keys to scroll, and select a name in the Corporate Directory.

2. Press the Dial soft key to dial the

CancelDial

resulting number.

Press the Cancel soft key to exit without dialing.

Operating your IP Phone 1220

Using the Personal Directory

You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, press the Directory key, and select Personal Directory.

1. Press the Up or Down keys to scroll, and select a name in the Personal

Directory.

2. Press the Dial soft key to dial the

DirectoryDial

resulting number.

Press the Directory soft key to exit without dialing.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before you make a call.

Making a call

Use the following procedure to make a call using the Predial feature.

1. Enter the number to be dialed without selecting the line key.

2493

2. Press a line key to dial the number.

3. Lift the Handset when the called party answers or begin to speak if you are in handsfree mode.

Operating your IP Phone 1220

Editing a Predial number

Use the following procedure to edit a Predial number.

1. Use the dialpad to enter the number.

2. To erase all numbers, press the Clear

NoClear

soft key. Reenter the numbers to dial.

To change one number at a time, press the Delete soft key to backspace. Reenter the number.

2493

3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone numbers.

Using AutoDial to make a call

Use the following procedure to make a call using the Autodial feature.

1. Lift the handset.

AutoDial

2. Press an AutoDial key in the upper display area to dial the number associated with that key.

Operating your IP Phone 1220

Storing an AutoDial number

Use the following procedure to store an Autodial number.

AutoDial

1. Without lifting the handset, press the

AutoDial key.

The screen displays the word Autodial next to the appropriate key.

2. Using the dialpad, dial the phone number (including access code) to store on the selected AutoDial key.

3. Press the AutoDial key a second time to store the number on the selected key.

After you store a number, the word Autodial disappears, and the stored number appears.

4. Assign a label to the key. After you assign the label, the number

disappears and only the label appears on the screen next to the key.

Displaying an AutoDial number

Use the following procedure to display an AutoDial number.

Display

AutoDial

1. Press the Display key.

2. Press an AutoDial key in the upper display area to display the number associated with that key.

Operating your IP Phone 1220

Using Ring Again

Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone rings when the person you called becomes available.

Activating Ring Again

Use the following procedure to activate Ring Again.

1. Dial a number. The called party does not answer or you

receive a busy tone.

Ring Again

2. Press the Ring Again soft key.

Enter the Ring Again Activate Flexible Feature Code.

Calling a Ring Again party after notification

Use the following procedure to call a Ring Again party after notification.

1. After you receive the notification ring, lift the handset; or, if you use the headset or are in handsfree mode, go to step 2.

100

Avaya IP Phone 1220 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

Welcome

Feature overview

Regulatory and safety information

DenAn regulatory notice for Japan

How to get help

Using your IP Phone 1220

Getting started

Before you begin

IP Phone 1220 controls

IP Phone 1220 display

License notification

Call features and Flexible Feature Codes

Installing your IP Phone 1220

Attaching the foot stand (optional)

Connecting the handset

Connecting the headset (optional)

Connecting the power (optional)

Connecting the LAN Ethernet cable

Connecting the PC Ethernet cable

Wall-mounting the IP Phone (optional)

Telephone Options

Adjusting volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Selecting a local dialpad tone

Viewing IP Phone information

Performing diagnostics

Configuring Call Log Options

Selecting a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Managing your Station Control Password

Configuring an Electronic Lock on your IP Phone

Customizing the Personal Directory

Configuring the Local Tools menu

Using Virtual Office

Operating your IP Phone 1220

Entering and editing text

Making a call