Avaya IP Phone 1210 - CICM User Guide

IP Phone 1210

IP Phone 1210 User Guide — CICM

Release: CICM0110 Document Revision: 01.01

www.nortel.com

NN10300-902

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IP Phone 1210 Release: CICM0110 Publication: NN10300-902 Document release date: 23 July 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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Contents

New in this release 7

Features 7 Other changes 7

Overview 9

IP Phone terminal description 10 Terminal display 11 Softkey functionality 12 Terminal indicators 12

IP Phone 1210 menu systems 15

Logoff 15 Audio 15 Display 15 Features 15 Language 16 Time 16 User 17 History 17 Diagnostics 17 Upgrade 17 Menu hierarchy 17 How to use the navigation keys 18

3

Configuring Local Tools Menu Options 19

Preferences 21 Local Diagnostics 22 Network Configuration 22 Lock Menu 23

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Connecting the IP Phone to the LAN 25 Logging on 27 Logging off 29 Making a call 31

Making a call using off-hook dialing 31 Making a call using handsfree dialing 31 Making a call using predial 32 Editing a predialed number 32

Answering calls 35

Answering a call 35

Ending a call 37 While on an active call 39

Using call hold 39 Transferring a call 39 Using conference call 40 Using the mute feature 41

Using call forward 43 Navigating the menu system 45

Navigating the main menu 45 Navigating the Audio menu 46 Navigating the Feature menu 46 Navigating the Time menu 47 Navigating the User menu 47

Using the Audio menu 49

Viewing and editing the audio profile 49 Viewing and editing the default volumes 50 Viewing and editing the dialpad feedback 51 Resetting a default volume 51 Selecting a ring tone 52

Adjusting the contrast level of the display 53 Using the Feature menu 55

Using the Assign menu 55 Labeling a feature key 59 Using the Options menu 59 Resetting the feature key to the default settings 61

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Selecting a language 63 Using the Time menu 65

Selecting the time zone 65 Enabling Daylight Saving Time 65 Disabling Daylight Saving Time 66 Setting the time format 66 Setting the date format 67 Resetting the default time 68

Using the User menu 69

Viewing your user name 69 Viewing your login type 69 Viewing, disabling, or enabling the auto login feature 70 Changing your password 71

Testing the local mode 73 Performing a firmware upgrade 75

5

Using the dialpad to enter text 77 Access Code summary 79

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New in this release

The following sections detail what is new in IP Phone 1210 User Guide — CICM , (NN10300-902) for this release.

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“Features” (page 7)

• “Other changes” (page 7)

Features

This document is new for release CICM0110.

Other changes

There are no other changes for this release.

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Overview

Nortel IP Phone 1210 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

When you are logged on the system, the handset and keypad of the IP Phone 1210 operate in the same way as a standard Meridian Business Set (MBS) telephone. With the correct permissions, additional services and features can be accessed using the softkeys of the function display area. The four softkeys located below the display area can consist of a Menu softkey and three feature softkeys. The navigation keys can be used to select a particular menu option. The three feature softkeys can be configured by your system administrator to activate features provisioned on the line without having to use the dedicated feature key. The default Centrex features available on the softkeys are Transfer, Forward, and Conference. For more information, see “Softkey functionality” (page 12).

The following figure shows the location of the keys and the components of the IP Phone 1210.

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10 Overview

Figure 1 IP Phone 1210 components

IP Phone terminal description

Nortel IP Phone 1210 supports the following telephony features:

• four context-sensitive soft keys

• volume control bar to adjust ringer, speaker, handset, and headset

volume

• ability to change the programmable line DN/feature key labels

• two specialized feature keys fixed telephony keys (three with LED

status)

— Services

— Copy

• six call-processing fixed keys:

— Mute

— Handsfree

— Goodbye

— Applications

— Headset

— Hold

• standard telephone dialpad

• functional attributes:

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• multifield LCD screen, 5 line x 25 character display with antiglare

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Terminal display

Nortel IP Phone 1210 display has three distinct areas:

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Terminal display 11

— IEEE 10/100 integrated switch with both LAN and PC ports

—

active Ethernet link LED indication

—

integrated headset port for optional third-party wired headset

—

visual ringing alert/Message Waiting Indicator

four-way Navigation Cluster plus Enter Key

coating

automatic network configuration

supports standard TFTP or Nortel UFTP (Unistim FTP) for firmware download.

The upper area shows line and feature key status.

The middle area shows single-line information for items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information.

When a hard key value is all digits, the display shows a maximum of seven digits and not ten.

•

The lower area displays labels for the configurable softkeys. For more information, see “Softkey functionality” (page 12).

The following figure identifies each section of the display, and shows the location of the user-defined feature keys and the soft keys.

Figure 2 IP Phone 1210 display

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12 Overview

Softkey functionality

Softkey functionality allows access to a small subset of Centrex features on Nortel IP Phone 1210 softkeys, located below the main display and to the right of the Menu softkey. The administrator has the ability to change, enable, or disable the softkeys. The default features for these softkeys are Transfer, Forward, and Conference. The softkeys can be utilized when you are not navigating the CICM menus.

The softkeys share the same display lines that are used to display information to the user, therefore, the softkey labels disappear during a call or when a feature such as call forward is provisioned.

For more information, see

CICM IP Phones Fundamentals,

(NN10300-135).

Terminal indicators

The IP Phone terminal uses light-emitting diodes (LEDs) of different colors to indicate the current state of the terminal. The following table describes each color its associated state.

A steady indicator means that the extension or feature beside it is active. A flashing indicator means the line is on hold or the feature is in the process of being programmed.

Indicator LED color Meaning

Message waiting Red (located at the top of the set) Indicates when a message is

waiting, or a call is missed. If you miss a call and the caller does not leave a voice message, the indicator is illuminated without interruption. If you miss a call and the caller leaves a voice message, the indicator may be illuminated without interruption, or it may flash or flicker or wink or twinkle or blink, depending on system administrator configuration.

Handsfree Red (located on the front near the

handsfree key)

Headset Red (located on the front near the

headset key)

IP Phone 1210

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Lit when the handsfree feature is active.

Lit when the headset is in use.

Indicator LED color Meaning

Terminal indicators 13

Mute Red (located on the front near the

Mute key)

Link/Data Green (located on the back cover

near the network Ethernet jack)

Lit when the mute feature is active. The system administrator can configure the mute lamp to be steady on or blinking.

Lit when the link is alive and flashes to indicate activity.

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14 Overview

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IP Phone 1210 menu systems

After you successfully log on, the menu systems are active and available. An up or down arrow beside an item indicates the navigation key you can press to scroll to the next item. Labels appear next to the soft keys, in response to items selected on the screen.

The IP Phone main menu system provides access to these menus and functions.

Logoff

Use this item to log off from the network.

See “Logging off” (page 29).

Audio

If you have permission to change the default volume on the handset, headset, and handsfree speaker, an item called Audio appears in the main menu. If you do not have permission, Audio Profile appears instead.

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Display

Features

Use the audio menu to:

• view and edit your audio profile

• change the volume of the handset, headset, and handsfree speaker

•

select a ring tone

See “Using the Audio menu” (page 49).

Use this item to adjust the contrast level of the display.

See “Adjusting the contrast level of the display” (page 53).

Use the Feature menu to access these submenus:

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16 IP Phone 1210 menu systems

Assign

Use the Assign menu to:

•

define the key type

•

enable and disable autoscroll

• enable and disable the Inbox

See “Using the Assign menu” (page 55).

Label

Use the Label item to change a label associated with a feature key.

See “Labeling a feature key” (page 59).

Options

Use the Options menu to:

• enable and disable auto hide

•

define your default feature

• enable the Outbox feature

Reset

Language

Time

See “Using the Options menu” (page 59).

Use the Reset item to reset the feature keys to the default settings.

See “Resetting the feature key to the default settings” (page 61).

Use the Language item to select the language used in the display.

See “Selecting a language” (page 63).

Use the Time menu to:

• select a time zone

• enable or disable Daylight Saving Time

• select the format used to display the time

• select the format used to display the date

• reset the time to the defaults

See “Using the Time menu” (page 65).

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User

History

Diagnostics

Use the User menu to:

•

view your user name

•

view your login type

• enable or disable auto login feature

• change your password

See “Using the User menu” (page 69).

Use the History menu to:

•

reset the Inbox

• reset the Outbox

Use the Diagnostics item to test the local mode.

Menu hierarchy 17

See “Testing the local mode” (page 73).

Upgrade

Use the Upgrade item to perform a firmware upgrade. Use the Upgrade item to perform a firmware upgrade. This item appears in the menu only if a firmware upgrade is available.

See “Performing a firmware upgrade” (page 75).

Menu hierarchy

The following figure shows the hierarchy of the IP Phone 1210 menus.

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18 IP Phone 1210 menu systems

Figure 3 IP Phone 1210 menu hierarchy

How to use the navigation keys

The IP Phone terminal has five keys that you use to navigate the menus, and to help you to enter text in the display. See Figure 1 "IP Phone 1210

components" (page 10) for the location of these keys.

When the menu system is active, the navigation keys behave this way:

• up key—return to the previous menu item

• down key—go to the next menu item

• left/right key—active when you can enter text. To move the cursor to

the left, press the left key. Press the right key to move the cursor to the right.

• send key—select the menu item

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Conﬁguring Local Tools Menu Options

Many of the options in this section are for administrator use only. Do not make changes unless instructed by an administrator.

Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your IP Phone 1210 has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

• “Preferences” (page 21)

• “Local Diagnostics” (page 22)

•

“Network Configuration ” (page 22)

•

“Lock Menu” (page 23)

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If a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, in the Local

Tools menu, you can access 2. Local Diagnostics by pressing the 2 key

on the dialpad.

The function of some keys on the IP Phone varies depending on the situation. Navigation key functions in the menus are described in the following table:

Table 1 Navigation key functions in menus

Key Function

down key Moves the highlight down

up key Moves the highlight up

right key Select the current menu item

left key Close the menu

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send key Select the current menu item

Enter digits on the dialpad Select the associated menu item

Stop soft key Close the menu

Navigation key functions in dialog boxes are described in the following table

Table 2 Navigation key functions in dialog boxes

Key Function

down key Scroll the window down

up key Scroll the window up

right key Go to the next Edit item

left key Go to the previous Edit item

send key Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in the following table:

Table 3 Navigation key functions in Edit mode

Key Function

down key Open the list

Move the highlight down the list

up key Move the highlight up the list

right key Select the current list item

Move the cursor to the right

left key Delete a character in the edit field

send key Select the highlighted item in the Exit edit mode

box

Enter characters or digits on the dialpad Insert characters or digits at the current cursor

position

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Preferences

Display Settings

Preferences 21

The Local Tools menu Preferences submenu offers the following choices:

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“Display Settings” (page 21)

•

“Languages” (page 21)

Use the Contrast tool to alter the physical settings of the display.

Changes you make to contrast in this menu are lost if the phone is reset. Nortel recommends following “Adjusting the contrast level of the display”

(page 53).

Step Action 1 Press the Services key twice.

The Local Tools menu is displayed.

2 From the Preferences menu, select Display Settings. 3 Press the send key. 4 Press the up/down arrow keys to increase or decrease the

5 Press the Exit soft key. Changes are saved automatically.

Languages

The Languages option allows you to select the language used on your phone.

This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, see “Selecting a language” (page 63).

Selecting the language used in local menus

Step Action 1 Press the Services key twice.

selected value.

--End--

The Local Tools menu is displayed.

2 From the Preferences menu, select Languages. 3 Press the up/down navigation keys to scroll and highlight the

desired language (for example, German [Deutsche]).

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4 Choose one of the following:

• Press the Select soft key to save the desired language.

• Press the Cancel soft key to keep existing configurations.

5 Press the Exit soft key. Changes are saved automatically.

Local Diagnostics

The Local Tools menu Local Diagnostics submenu offers the following choices:

• “IP Set and DHCP Information” (page 22)

• “Network Diagnostic Tools” (page 22)

• “Ethernet Statistics” (page 22)

•

“IP Network Statistics” (page 22)

Press the Return soft key at any time while working with tools in the Local

Diagnostics submenu to return to the Local Diagnostics submenu. Use

the Return key in this way to quickly gather information and run tests

without exiting and reentering the Local Tools menu. For example, you can

check the Ethernet Statistics, then press Return and enter the Network

Diagnostics Tools to ping an IP address.

--End--

IP Set and DHCP Information

The Network Configuration tool is used to view reports about IP set and DHCP operation. This tool is for administrator use only.

Network Diagnostic Tools

The Network Diagnostic Tools menu contains tools that are used to diagnose network problems. This menu is for administrator use only.

Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet operation. This tool is for administrator use only.

IP Network Statistics

The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only.

Network Conﬁguration

The Network Configuration tool displays information that was configured when the IP Phone was installed. This tool is for administrator use only.

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Lock Menu

Lock Menu 23

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.

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Connecting the IP Phone to the LAN

Follow this procedure to connect the terminal to the Local Area Network (LAN), and to a power source. See Figure 4 "IP Phone connectors" (page

26).

Prerequisites

IP Phones can be powered by an AC adapter or over a LAN. Contact your installation technician to identify the correct power option.

CAUTION

Risk of equipment damage

Do not plug the IP Phone 1210 into a regular telephone jack. This causes severe damage to the terminal. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

Step Action

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1 Connect one end of the CAT-5 line cable to the LAN Ethernet

port, identified with a LAN icon, located on the back of the terminal.

2 Connect the other end of the CAT-5 line cable to the IP network

jack.

For a terminal sharing LAN access with a PC, connect a second CAT-5 line cable to the PC Ethernet port located on the back of the terminal, identified by the PC icon. Connect the other end of the cable to the Ethernet port on the computer.

3 For a secure power connection, thread the cord around the strain

relief, retaining hook, and channel on the back of the terminal.

4 Secure the terminal footstand to the terminal base.

--End--

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