Avaya IP Phone 1150E User Guide

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Nortel Communication Server 1000

IP Phone 1150E

User Guide

Revision history

October 2009

Standard 02.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNISt im 4.0 Release 6.0 documentation is also used for Release 5.5.

April 2009

Stan dard 01.09. This docum ent is up-issued to reflect chang es in the technical content found in the section Connecting the components of the phone.

January 2009

Stan dard 01.08. This docum ent is up-issued to reflect chang es in the technical content found in the section Connecting the components of the phone.

Revision history

January 2009

Standard 01.07. This document is up-issued to add technical content to section Additional Call Features.

October 2008

Stan dard 01.06. This docum ent is up-issued to reflect chang es in the technical content found in the Using virtual office section.

April 2008

Standard 01.05. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 software for UNIStim 3.0.

November 2007

Standard 01.04. This document is up-issued to support Nortel Communication Server 1000 Release 5.0 software. This document was up-issued to reflect a change in technical content.

May 2007

Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.0 software. This document was up-issued to 01.03 to reflect a change in technical content found in the regulatory section.

October 2006

Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section.

October 2006

Standard 01.01. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the regulatory section.

About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Managing your Station Control Password (SCPW) . . . . . 23

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 27

Editing text using the context-sensitive soft keys . . . . . . . . . . 27

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the components of the phone . . . . . . . . . . . . . . . 31

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

QoS configuration recommendations . . . . . . . . . . . . . . . . 39

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 40

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 59

Contents

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 61

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 62

Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 63

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 65

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 71

Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 71

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 72

Configuring the name display format . . . . . . . . . . . . . . . . 74

To configure name display format: . . . . . . . . . . . . . . . . . . 74

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 76

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 79

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 81

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 81

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Configuring 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . 102

1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . 102

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 102

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 103

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 103

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 103

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Contents

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . 104

Using the 3. Network Configuration menu . . . . . . . . . . . . . . 104

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 106

Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Queue Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . 107

Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . 111

Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . 111

Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . 114

Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . 115

Use Walkaway and Return from Walkaway . . . . . . . . . . 116

Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . 119

Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Use the Supervisor Observe and

Supervisor Headset Port . . . . . . . . . . . . . . . . . . . . . . . . 121

Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Contents

IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . 126

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . 130

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . 132

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 137

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . 140

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Call Page Connect to make an announcement . . . . . 143

Charging a call or charging a forced call . . . . . . . . . . . . . . . 144

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Contents

Using the Voice Messaging control screens . . . . . . . . . . . . . 153

Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 155

Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Selectable Conferee Display and Disconnect . . . . . . . . . . . 165

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 169

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 176

Using Virtual Office on your Remote phone . . . . . . . . . . 178

Using Virtual Office on your Office phone . . . . . . . . . . . 178

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 180

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 181

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 183

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 184

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 184

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 185

Regulatory and safety information . . . . . . . . . . . . . . . . . . 187

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 190

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

About the Nortel IP Phone 1150E

The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.

The IP Phone 1150E can be configured for either an Agent, or Supervisor. It is shipped in the Agent configuration, but can be modified to support the Supervisor configuration. Depending on your role, you will have been provided with one of the two configurations.

In this document, Call Center phone and Automatic Call Distribution phone (ACD) are interchangeable terms for the 1150E.

Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys

About the Nortel IP Phone 1150E

Basic features

The IP Phone 1150E supports the following featur es :

• six self-labeled line/programmable with labels and indicators

• four context-sensitive soft keys providing access to a maximum of nine features

For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106).

Some IP Phone 1150E phones are not configured to support soft key functionality. Contact your system administrator.

• graphical, high-resolution pixel-based display, backlit, with adjustable contrast

• volume control keys for adjusting ringer, speaker, and headset volume

• seven specialized feature keys: —Copy — Services — Quit/Stop — Message/Inbox — Shift/Outbox — Directory — Feature (reserved for future use)

• seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen — Emergency — Supervisor —Make Busy — Not Ready

About the Nortel IP Phone 1150E

— In-Calls — Activity

• eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls

• Call Duration Timer

• Corporate Directory

• Personal Directory

• Redial List

• Callers List

• Password Administration

• Virtual Office

• Branch Office

• integrated Gigabit Ethernet switch for shared PC access — LAN Ethernet port — PC Ethernet port

• Agent headset port

• Supervisor headset port

• USB port to support standard USB keyboard, mouse, or powered hub Note: Powered downstream 1.1-compliant USB hubs are suppor ted,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

About the Nortel IP Phone 1150E

• automatic network configuration

• Hearing Aid Compatibility (HAC) as per FCC Part 68

• wireless device support (Agent port, only) through Bluetooth®

1.2 compliant Audio Gateway Headset Profile)

• language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana

Figure 2: IP Phone 1150E

About the Nortel IP Phone 1150E

Telephone controls

This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).

Fwd

More...

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More.. key to access the next layer of context-sensitive soft keys (selflabeled).

The keys on either side of the LCD display area are Self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as Line (DN) keys.

A steady LCD icon beside a Line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD icon beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Nortel IP Phone 1150E

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the phone. Press the Right key to select the field below the current position, or press the Left key to select the field above the current position.

Use the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections.

Note: In most menus, you can use the

Send/Enter key instead of the Select

soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications.

About the Nortel IP Phone 1150E

Feature key (reserved for future use)

Activity key (reserved for future use)

Use the Goodbye key to terminate an active call.

Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to headset microphones.

Note 1: The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Note 2: The Supervisor key acts as a mute key for the Supervisor. It is active when flashing.

Press the Make Busy key to log out of the ACD queue and agent position.

Press the Not Ready key to exit the ACD queue without logging out.

Press the In-Calls key to answer incoming ACD calls.

About the Nortel IP Phone 1150E

When a message is waiting, the red Visual

Alerter/Message Waiting indicator flashes.

Also, this indicator flashes when the set ringer is on.

When a data-related message, such as an instant message, is received, the blue

Feature Status Lamp flashes. Also, this

indicator flashes when a contact has come online.

Note: This function requires server support and, therefore, is not available on all phones; consult your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

About the Nortel IP Phone 1150E

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad

Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

About the Nortel IP Phone 1150E

• Password Admin: — Station Control Password

(continued)

Note: The Password Admin menu is not available on all IP Phone 1150E phones. Consult your system administrator.

• Display Network Diagnostics Utilities Note: Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Press the Services key to exit from any menu or menu item.

Note: Your system administrator can establish a password for the Local Tools menu. If you attempt to a ccess the Local Tools menu and a dialog box appears prompting you for a password, contact your system administrator.

About the Nortel IP Phone 1150E

Press the Message/Inbox key to access your voice mailbox.

Note: This function is not available on all phones; consult your system administrator.

The following telephone controls are IP Phone 1150 E Supe rvisor phon es only.

Press the Ans Emerg key to join the agent in an emergency situation call.

Press the Interflow key to forward calls to a predefined target queue when the call backlog, or the waiting time in the queue exceeds a set threshold.

Press the Ans Agent key to open the direct line between the Supervisor and the agent.

The Ans Agent key corresponds to the agent Supervisor key.

Press the Call Agent key to connect to an agent position.

Press the Obv Agent key to monitor activity on the agent phone.

About the Nortel IP Phone 1150E

Telephone display

Your IP Phone 1150E has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides feature soft key label information.

Figure 3: IP Phone 1150E LCD screen

License notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368).

About the Nortel IP Phone 1150E

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFC) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Security features

The following security features are available on your IP Phone 1150E:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 1150E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon ap pears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone

• password-protected telephone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform at ion .

About the Nortel IP Phone 1150E

To change your SCPW:

1. Press the Services key.

(Services)

2. Press the Up/Down keys to scroll and highlight Password Admin.

3. Press the Send/Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Send/Enter key.

7. Use the dialpad to enter the new password.

Select

8. Press the Select soft key to accept the new password.

If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

About the Nortel IP Phone 1150E

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following contextsensitive soft keys:

— Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1150E using the following methods:

• “Entering text using the telephone dialpad” on page 20

• “Editing text using the context-sensitive soft keys” on page 20

The use of any of these methods for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry.

Table 1: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

Entering and editing text

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 2 shows the function keys and their associated action during telephone calls.

Table 2: USB keyboard function keys during telephone calls

Function key Action

f1 Go to speaker mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the context-sensitive soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys.

Editing text using the context-sensitive soft keys

You can use context-sensitive soft keys to edit text when you use fe atures such as Personal Directory, Redial List, and Callers List. Use the contextsensitive soft keys in conjunction with the dialpad.

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the context-sensitive soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More... contextsensitive soft key to access the next layer of context-sensitive soft keys.

5. To add non-alphanumeric symbols, press the Symbol contextsensitive soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the context-sensitive soft keys, various commands are available on the soft keys to help you, as described in

Table 3.

Table 3: Editing context-sensitive soft key description (Part 1 of 2)

Soft key Description

Cancel Cancel an action. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase or

lowercase. Delete Backspace one character.

Entering and editing text

Table 3: Editing context-sensitive soft key description (Part 2 of 2)

Soft key Description

Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional context-sensitive soft keys.

Connecting the components

Figure 4 on page 23 shows connections on the IP Phone 1150E.

Figure 4: IP Phone 1150E connections

WARNING Ensure that the protective rubber cap on the IP Phone 1150E Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Accessory Expansion Module connector to this port can cause damage to the phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your IP Phone 1150E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

CAUTION

Your IP Phone 1150E is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING Your IP Phone 1150E is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the base, to release the stand and pull it away from the phone.

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 5 on page 25, and remove the stand cover. The cable routing tracks are now accessible.

Connecting the components

Figure 5: Removing the stand

2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use your IP Phone 1140E with the approved global power supply (model NTYS17BAE6).

Note 1: Your IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af stand ard power . To use local AC power, th e optional global power supply can be ordered separately. To use Power over Ethernet, where power is delivered

Connecting the components

over the CAT5e cable, the LAN must support Power over Ethernet, a global power supply is not required.

Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet.

3. Install the headset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol ). Form a small bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base, as shown in Figure 6:

“Cable routing tracks” on page 27

4. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the channel marked with the symbol %.

5. If you are connecting your PC through the ph on e , you requir e a second CAT5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel mark ed with th e sy mbo l (. Connect the other end to the LAN connector on the back of your PC.

6. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using a global power supply, plug the global power supply into an AC outlet.

Connecting the components

Figure 6: Cable routing tracks

7. Wall-mount your phone (optional). Your IP Phone 1150E can be mounted either:

— using the mounting holes on the bottom of the phone stand

(Method A), or

— using a traditional-style wall-mount box with RJ-45 connector and

15-cm (6-inch) RJ-45 cord (not provided) (Method B).

Complete steps 1-7, as needed, before you wall-mount your phone:

Connecting the components

Method A: Press the wall-mount lever, and pull the phone away from the stand as shown in Figure 6: “Cable routing tracks” on page 27. Using the stand cover (the part you remove d in step 1), mar k the wallmount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads as indicated in Figure 6 on page 27 (Method A). You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 6 on page

27 (Method B).

8. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

9. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt lever and pressing the phone towards the base until the phone is parallel with the base. Release the Tilt lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization.

The IP Phone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.

This chapter describes the procedure to upgrade the software of your IP Phone (if required) and configure the VPN on your IP Pho ne . An installation wizard helps you perform the necessary steps.

Note: The INortel Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you require to configure your IP Phone for VPN, and helps you to resolve any errors that occur during configuration.

Before you begin

Before you upgrade the IP Phone software and configure VPN on your IP Phone, complete the following checklist:

• Ensure that your PC is using one of the following operating systems: — Windows XP — Windows Vista — Macintosh OS

• Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included:

— Nortel Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

Virtual Private Network

• .bin files (for example: 0625C7C)

• Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming communication to the following ports:

— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000

Note: The Nortel Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Nortel Phone VPN Configuration Wizard.jar.

Connecting your IP Phone

Before you connect your IP Phone to your PC, ensure that components of your phone are connected properly. For more information about connecting your IP Phone, see “Connecting the components” on page23.

Connect your IP Phone using one of the following methods:

• connect to your modem. See Figure 7, "IP Phone connected to the

modem", on page 31.

• connect to your router. See Figure 8, "IP Phone connected to the

router", on page 31.

• connect to your wireless access point and modem. See Figure 9, "IP

Phone connected to the wireless access point and modem", o n page

32.

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Figure 7: IP Phone connected to the modem

Figure 8: IP Phone connected to the router

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Figure 9: IP Phone connected to the wireless access point and modem

Note: If your home network is not configured as shown in the above figures, contact your system administrator for assistance.

Note: You cannot connect multiple PCs directly to the PC port on the IP Phone.

Note: The Nortel Phone VPN Configuration Wizard requires direct communication with the IP Phone on the network. Ensure that your network allows devices to communicate with each other on the local network. Some network equipment allows you to isolate devices from each other . If you are unsu re, it is recommen ded that you tempo rarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard. See Figure 8, "IP Phone connected to the

router", on page 31.

QoS configuration recommendations

Nortel recommends that you connect the PC to the IP Phones PC Ethernet Port as the IP Phone provides Quality of Service (QoS) on outbound traffic.

If other PCs share the internet connection, then Nortel recommends that you configure QoS for outbound traffic and prioritize the IP Phone traffic. Typical QoS methods that are available are port based priority, MAC

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Address based Priority , and IP Address ba sed Priority. To configure QoS, see your router documentation.

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP Phone.

Note: Depending on the version of software installed on your IP Phone, you may need to upgrade the software on the IP Phone prior to configuring the VPN feature.

To install and configure VPN

1. To obtain the required files, follow the instructions provided by your system administrator.

2. Power-down the IP Phone.

3. Run the Nortel Phone VPN Configuration Wizard.jar file. The Welcome & language select ion window of the Wizar d appears,

as shown in Figure 10 on page 34.

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Figure 10: Welcome & language selection window

4. Select your language preference. The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

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• Hungarian

• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

•Turkish

5. Click Next. The Equipment Setup and VPN window appears, as shown in

Figure 11 on page 36.

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Figure 11: Equipment Setup and VPN window

6. Verify that the modem, IP Phone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. See

Figure 4, "IP Phone 1150E connections", on page 23 to confirm that

your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly.

Note: Connect the IP Phone LAN Ethernet port, marked with the % symbol on the back of the phone to your network equipment only. Connect only 1 PC (if applicable) to the PC Ethernet port, marked with the ( symbol on the back of the phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next. The Locate Data Files window appears, as shown in Figure 12 on

page 37.

Virtual Private Network

Figure 12: Locate Data Files window

9. If the wizard was not able to locate the files, click Browse to locate the provisioning files provided by your network administrator.

10. Click Next. The Prepare Phone for Configuration window appears as sho wn in

Figure 13 on page 38.

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Figure 13: Prepare Phone for Configuration window

11. Power on your IP Phone.

12. After you hear the chimes tune and the te xt NORTEL appears on the IP Phone display screen, quickly press the following keys in order.

Mute

Note: Depending on the current software version on the IP Phone

“Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below.

13. Verify that the IP Phone displays Listening Mode. Note: The IP Phone can take up to 60 seconds for “Listening Mode”

to appear in the display area. If the IP Phone displays Listening Mode, click Yes and go to Step 15

on page 43.

OR If the IP Phone does not display Listening Mode then your IP Phone requires a software upgrade in order to proceed.

Virtual Private Network

Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.

The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 14 on page 39.

Figure 14: Prepare Phone for Configuration (Try again) window

a. Power off your IP Phone and power it back on again.

14. As soon as the word Nortel appears on the IP Phone display scre en, quickly press the following keys in order..

Mute

Note: The IP Phone can take up to 60 seconds for “Listening Mode”

to appear in the display area. b. If the IP Phone displays Listening Mode, click Yes and go to

Step 15 on page 43.

Virtual Private Network

OR If the IP Phone does not display Listening Mode then your IP Phone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.

The Prepare Phone for Configuration window appears as shown in Figure 15 on page 40.

Figure 15: Prepare Phone for Configuration window

c. Double-press the Services key on the IP Phone quickly.

Select the Network Configuration menu item. Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing address of the provisioning server, so you can return to it after you complete this procedure.

Note: A password prompt dialog box appears; press Cancel. Wait until your IP Phone display completes the “Starting DHCP…” screen, then perform Step c again.

For information about entering and editing text in the Local menu , see

“Configuring Local Menu options” on page 72.

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d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 17 on

page 42.

OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu, or you were not able to edit this field, click No.

The Prepare Phone f or Configuration (A lternate Provisioning Server) window appears. See Figure 16 on page 41.

Figure 16: Prepare Phone for Configuration (Alternate Provisioning Server) window

e. Press the Auto soft key on the IP Phone.

Navigate to 12. Provisioning Server. Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Phone.

Navigate to the Provision: item.

Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you co mplete this procedu re, then

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click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 17

on page 42. This is the IP Address of your PC running the Wizard

tool. Use the IP Phone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.

Note: To enter a dot (period) when entering an IP address using the IP Phone keypad, either press the 1 key repeatedly or double-press the asterisk (*) key.

Figure 17: Prepare Phone for Configuration (Input Provisioning Server IP address) window

OR If you cannot locate the Provisioning Server address, contact your network administrator to obtain the IP address and follow the administrator instructions. Click No to return to the Prepare Phone for Configuration window shown in Figure 15 on page 40.

g. To reset the IP Phone and begin the software update, press the

Apply&Reset key on the IP Phone.

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The progress bar displays the percent complete of the software

transfer. h. Restart your IP Phone. i. Click Next. j. Go back to Step 12 on page 38 and repeat the steps.

15. When the Autodiscover Phone window appears, as shown in

Figure 18 on page 44, click Autodiscover Phone to discover

connected IP Phones. Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the connected IP Phones are located. The text “Autodiscovery complete” displays in the Nortel Phone VPN Configuration Wizard tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in the IP Phone display area.

If the search is not successful, do the following

• Ensure that the IP Phone continues to display “Listening Mode: Listening…” during the Autodisc ove r y pro ce ss. If your IP Phone does display this message, power down the IP Phone and repeat the steps, starting with Step 11 on

page 38.

• Ensure that UDP Port 49000 is not currently blocked by your PC firewall.

• Ensure that UDP Port 49000 is not already in use by existing applications on your PC.

• Review the log.txt file for additional information.

Figure 18: Autodiscover Phone window

16. Click Next.

Virtual Private Network

If more than one connected IP Phone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 19 on page 45.

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Figure 19: Autodiscover Phone (more than one phone was discovered) window

a. Obtain the MAC address of the IP Phone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Phone. b. Select the IP Phone to configure from the drop-down list. c. Click Next.

17. When the Configure phone window appears, as shown in Figure 20

on page 46, click Configure phone to initiate the provisioning

session that configures the VPN feature on the IP Phone.

Figure 20: Configure phone window

Virtual Private Network

The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 21 on page

47.

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Figure 21: Confirmation & Finish window

19. Verify that the IP Phone is successfully configured. Note: You may be prompted to enter a User ID an d Password be fo re

the IP Phone registers with the system. This information is provided by your system administrator. The following list provides character key mappings.

Key Generates

0 0 1 _ - . ! @ $ % & + & ^ \ 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5

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Key Generates

6 m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9 * ., - + = ^ ; : ‘ \ “ * # { } | ( ) < > [ ] #

a. Look for the following information on the IP Phone display: —Date —Time — Type of call server — Directory number

b. Lift the IP Phone handset and listen for a dial tone.

If the IP Phone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin” on

page 29.

Configuring Telephone Options

The IP Phone 1150E allows you to customize certain characteristics. Screen prompts take you step-by-step through procedures to keep you informed on the status of various settings.

The IP Phone 1150E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone

Options menu offers the options shown in Figure 22 on page 49.

•The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 1150E Class of Service is configured for Virtual Office and branch office. For more information, see “Using Virtual Office” on page 169.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1150E phones.

Consult your system administrator.

Figure 22: Telephone Options menu

Volume adjustment Contrast adjustment Language Date/Time

Display diagnostics Local Dialpad Tone Set Info

Diagnostics

Headset Type Call Log Options Ring Type Call Timer

Call Indicator Light Change Feature Key Label Name Display Format

Live Dialpad

Note: When an option has a sublist, an ellipsis (...) appears after the option.

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 51

• “Adjusting the display screen contrast” on page 52

• “Selecting a language” on page 53

• “Selecting date and time format” on page 54

• “Accessing display diagnostics” on page 54

• “Choosing a local dialpad tone” on page 55

• “Viewing phone information” on page 56

• “Diagnostics” on page 56

• “Selecting a headset type” on page 57

• “Configuring call log options” on page 58

• “Choosing a ring type” on page 63

• “Enabling or disabling Call Timer” on page 64

• “Setting the call indicator light” on page 64

• “Changing feature key labels” on page 65

• “Configuring the name display format” on page 67

• “Configuring Live Dialpad” on page 67

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll and highlight Telephone Options.

3. Press the Send/Enter key.

Configuring Telephone Options

4. Press the Up/Down navigation keys

5. Press the Send/Enter key. The display

6. Choose one of the following:

Select Cancel

Adjusting the volume

to scroll and highlight an option (for example, Language…).

provides information required to adjust your selection.

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment...

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

—Headset talk — Ringer — Headset listen —Buzzer

2. Press the Send/Enter key.

Configuring Telephone Options

3. To increase or decrease the volume, do

Down Up

or or

Select Cancel

one of the following: — Press the Down and Up context-

sensitive soft keys.

—Press the Up/Down navigation keys.

4. Choose one of the following: —Press the Select soft key to sav e the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

Note 1: If you have an Expansion Module for the IP Phone 1150E attached to your phone, adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.

Note 2: You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone

Options menu.

Configuring Telephone Options

To adjust the display screen contrast:

1. To increase or decrease the display

Down Up

or or

contrast level, choose one of the following:

— Press the Down and Up context-

sensitive soft keys.

—Press the Up/Down navigation keys.

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language.

To select a language:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

—Press the Select sof t key to save th e

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time fo rmat, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

2. Choose one of the following:

Select Cancel

—Press the Select sof t key to save th e

format and return to the Telephone

Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

Configuring Telephone Options

To use Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Freque ncy (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

Select Cancel

2. Choose one of the following: —Press the Select sof t key to save th e

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Viewing phone information

The Set Info option displays the following phone-specific information:

• IP address

• Hardware ID of the IP Phone

• Current firmware version To view phone information, press the Services key, select Telephone

Options, and select Set Info.

To view phone information:

1. Press the Up/Down navigation keys to scroll through the list to view phone information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

•QOS Stats To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

Configuring Telephone Options

To view diagnostic information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Selecting a headset type

You can configure your IP Phone 1150E to select a headset type:

•Plantronics

•GN Netcom

• Nortel Networks handset To select a headset type, press the Services key, select Telephone

Options, and select Headset Type.

To select a headset type:

1. Press the Up/Down navigation keys to scroll and highlight Headset Type.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight a headset type.

Configuring Telephone Options

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 58

• “Configuring New Call Indication” on page 59

• “Configuring Preferred Name Match” on page 60

• “Configuring Area Code Setup” on page 61

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls. To log only unanswered calls, press the Services key, select Telephone Options, and select Call Log Option.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

Configuring Telephone Options

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring New Call Indication

You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

4. Press the Send/Enter key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

Configuring Telephone Options

6. Choose one of the following:

Select Cancel

—Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Preferred Name Match

You can configure your IP Phone 1150E to display the name of the calle r as defined in your Personal Directory. The default configu ration is Off. To configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

Select Cancel

— Preferred name match on — Preferred name match off

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

This reordering is also performed when you scroll through yo ur Callers List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Send/Enter key.

5. Use the dialpad to enter the number at the prompt.

Configuring Telephone Options

6. Choose one of the following:

Select Cancel

To edit area code display:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Send/Enter key.

5. Use the dialpad to edit the number.

Configuring Telephone Options

6. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the phone ring tone. To choose a ring type, press the Services key, select Telephone Options, and select

Ring type…

To select a ring type:

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

Play

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following:

Select

Stop

Cancel

—Press the Select sof t key to save th e

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select

Call Timer. When Call Timer is enabled, it is shown in the Date/T ime area

of the display.

To enable or disable Call Timer:

1. Choose one of the following:

On Off

Select Cancel

— To turn on the call timer, press the

On soft key.

— To turn off the call timer, pre ss the

Off soft key.

2. Choose one of the following: —Press the Select sof t key to save th e

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Setting the call indicator light

To select a headset type, press the Services key, select Telephone

Options, and select Call Indicator Light.

To turn the call indicator light on or off:

1. Press the Up/Down navigation keys to scroll and highlight Headset Type.

2. Press the Send/Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight a headset type.

Select Cancel

—Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

1. Press the Send/Enter key.

2493

2. Press the feature key that you are changing.

If you press a prime DN key, an

Note:

error message appears.

3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key.

Configuring Telephone Options

4. Choose one of the following:

Select Cancel

—Press the Select sof t key to save th e

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

1. Press the Send/Enter key.

2. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Yes soft key to change all

feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature key. —Press the Yes soft key to change the

selected feature key label to the

default value. Note: When labels are changed to

default values, you cannot undo the change. The label configurations must be reentered.

Configuring Telephone Options

Configuring the name display format

You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— first name, last name — last name, first name

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.first name, last name

Configuring Telephone Options

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

—On —Off (default)

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Using the Password Admin menu

The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection.

To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and highlight Password Admin.

3. Press the Send/Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Send/Enter key.

7. Use the dialpad to enter the new password.

Configuring Telephone Options

Select

8. Press the Select soft key to accept the new password.

Note: If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

4. Press the Send/Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

Configuring Telephone Options

6. Choose one of the following context-

Yes No

sensitive soft keys: — Yes to accept the selection — No to return to the Directory menu

Done

7. Press the Done soft key.

Configuring Local Menu options

Note: Many of the options discussed in this section are for administrator use only; do not make any chan ge s un les s inst ru cte d by an administrator.

Your system administrator can establish a password for the Local Tools menu. In that case, a password prompt dialog box appears when you attempt to access the Local Tools menu. You must then type the correct password, using the dial pad, and press the Enter key to access the Local Tools menu.

Note: In case of an incorrect password, the Local Tools menu does not open. If this occurs, contact your system administrator.

Your IP Phone 1150E has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

• “Using the 1. Preferences submenu” on page 74

• “Using the 2. Local Diagnostics submenu” on page 95

• “Using the 3. Network Configuration menu” on page 97

• “Using the 4. Lock Menu” on page 98 If a menu entry has a number in front of it, you can select that entry by

pressing the associated key on the dialpad. For example, in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are descr ibed in Table 4.

Table 4: Navigation key functions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up

Configuring Local Menu options

Table 4: Navigation key functions in menus (Part 2 of 2)

Key Function

Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

Enter digits on the

Select the associated menu item

dialpad

Stop soft key Close the menu

The key functions in dialog boxes are described in Table 5.

Table 5: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit positio n. The navigation key functions in Edit mode are described in Table 6.

Table 6: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the list

Move the highlight down the list

Up arrow keys Move the highlight up list

Configuring Local Menu options

Table 6: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete a character in the edit field Enter key Select the highlighted item in the

Exit edit mode box

Enter characters or digits on the dialpad

If you are using a USB mouse, right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 74

• “Changing 2. Language” on pag e 76

• “Configuring 3. Headsets” on page 76

• “Configuring 4. Bluetooth” on page 84

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if th e phone is inactive.

Note: Changes you make to contrast in this men u ar e lost if the phone is reset. To avoid losing your changes, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu.

Configuring Local Menu options

To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and then press the 1 key on the dialpad to select

1. Display Settings.

To adjust Contrast or Sleep settings:

1. Press the Up/Down arrow keys to scroll up or down, and highlight one of the following:

— Contrast — Sleep

Sleep appears in the format xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

Exit

3. Press the Up/Down arrow keys to increase or decrease the selected value.

Available values for Sleep are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Note: Extending the sleep time, or setting it to Never, reduces the life span of the display screen.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

Changing 2. Language

Use the Preferences menu item to configure local preferences. Use the

Language... tool to select the language used on your phone.

Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus: press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and then press the 2 key on the dialpad to select

2. Language...

To select the language used in local menus:

1. Press the Up/Down navigation keys to scroll up or down, and highlight the desired language (for example, German [Deutsche]).

2. Choose one of the following:

Select Cancel

Exit

—Press the Select sof t key to save th e

— Press the Cancel soft key to keep

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring 3. Headsets

Selecting Active Headset Device

desired language and return to the

Telephone Options menu.

existing configurations.

Configuring Local Menu options

To select the Active Headset Device, press the Enter key. Press the Up/

Down navigation keys to select the desired headset.

To select the active headset device

1. Press the Up/Down navigation keys to scroll up or down, and highlight the

Headsets... menu.

2. Choose one of the following:

Select Cancel

—Press the Select s oft key to sa ve the

desired headset and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Note: You can select a headset, even if it is not connected to the IP Phone 1150E.

Exit

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Enabling HID Commands

To enable HID Commands, press the Right/Left navigation key to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and then press the 3 key on the dialpad to select

3. Headsets...

To enable HID Commands:

1. Press the Up/Down navigation keys to scroll up or down, and highlight the

Headsets... menu.

Configuring Local Menu options

2. Select the Enable HID Commands checkbox.

3. Choose one of the following:

Select Cancel

—Press the Select sof t key to save th e

desired selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Exit

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Enabling USB Headset

The wireless USB headset support included in UNIStim firmware release

3.1 for IP Phones is the Jabra GN9330E USB4 and the Plantronics CS50USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology. These wireless headsets provide wireless freedom typically in the range of 60 meters or 200 feet. The actual distance allowed, before acceptable audio quality is threatened, is dependant on the operating environment.

Included in the support of the Jabra and Plantronics headsets is compliance to GN Netcom’s and Plantronic’s USB Human Interface Device (HID) respectively. Compliance to their HID allows the phone to recognize call controlling features from the headset, including off-hook (call answer/call initiate), on-hook (call release), mute, and volume control.

To enable USB headset

Configuring Local Menu options

1. Choose the Headset... option in the Preferences menu of the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. See the following Figure.

Making a change in the Headsets... menu p age takes affect immediately, but only temporarily depending on what further action is taken.

2. Press the Apply button to make the changes permanent.

3. Press Cancel button to discard any changes.

Configuring Local Menu options

4. Select the appropriate headset type in the Active Headset Device field from a list of Wired, USB, or Bluetooth as depicted in the following figure.

5. Select the Enable HID Commands check box to provide full HID for supported headsets.

6. Select the Headset type from the following list of headsets.

• DuraPlus-B (GN Netcom DuraPlus Binaural Headset)

• DuraPlus-M (GN Netcom DuraPlus Monaural Headset)

• GN2020 (GN Netcom GN2020 NC Monaural Headset)

• GN2100 (GN Netcom GN2100 Monaural Headset)

• GN2115 (GN Netcom GN2115 ST Binaural Headset)

• GN2117 (GN Netcom GN2117 ST Monaural Headset)

• GN2125 (GN Netcom GN2125 NC Binaural Headset)

• GN2220 (GN Netcom GN2220 NC Monaural Headset)

• GN2225 (GN Netcom GN2225 NC Binaural Headset)

• Nortel Mobile Kit

• Nortel Handset

Configuring Local Menu options

You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not.

Note: You can select the Headset Type only for the Nortel USB Headset Adapters. If the Nortel USB Headset Adapter is not detected, the Headset Type selection is disabled and cannot be modified.

7. Select the Back Light check box to control the backlight on the

Nortel USB Headset Adapters. (This check box is selected by default.)

Note: If the Nortel USB Headset Adapter is not detected, this item is disabled and cannot be modified.

Limitations and Advisories

• USB headsets consume power from the USB port in order to oper ate. The USB port on the IP Phone imposes a limit of only 100mA.

The limit of 100mA is sufficient to power the Nortel USB Adapters but is not sufficient to power the wireless headsets from GN Netcom and Plantronics. Also 100mA is not sufficient to power the Algo 4900 USB ATA.

• USB Audio support does not include stereo audio.

Configuring Local Menu options

• Changes have occurred regarding the provisioning of Bluetooth on the IP phone 1140E and 1150E. With UNIStim 3.1, the Bluetooth Setup page no longer provides the option to select Bluetooth headset as this choice is moved to the Headsets menu.

• Users of USB Audio on an IP Phone 1120E or IP Phone 1140E, when connected to a BCM system, may experience constant beeping from the wireless headsets, if the user inadvertently hits a call control keys in error.

• For the Nortel USB Adapters, the firmware of this device must be V2.0.32 or later.

• For the Algo 4900 USB ATA, the firmware of this device must be v1.00.32 or later.

• The Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub.

• The Plantronics CS50-USB and CS60-USB must be AC powered prior to connecting them to phone.

• For the Plantronics CS50-USB and CS60-USB, ensure that the headset base is in ready mode (that is, the green LED on the right hand side of the headset cradle is solid) before using the headset.

• For the Plantronics CS50-USB and CS60-USB to go off hook, press the On Hook/Off Hook button for 3 seconds.

• At the time of this writing, GN Netcom produces four models of the Jabra GN9300 series headsets: Jabra GN9330, Jabra GN 9330E, Jabra GN 9350, and Jabra GN9350E. The USB Audio feature in the IP Phones only supports the Jabra GN9330E and Jabra GN9350E connected via USB.

• For the GN Netcom 9300 series, occasionally a single ring is lost between the phone and the headset but is recovered at the next ring.

• For the GN Netcom 9300 series, occasionally a drop in audio quality may be experienced when a 3-way conference is established.

Nortel Mobile Headset Adapter properties

You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP Phone 1150E is running.

Configuring Local Menu options

To access the Nortel Mobile Headset Adapter (MHA) properties, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and then press the 3 key on the dialpad to select 3. Headsets...

Note: The Headset type and Backlight options are only available when MHA is attached.

Table 7 describes the features of the Nortel Mobile Hea ds et Adapte r.

Table 7: Nortel Mobile Headset Adaptor elements and functions

Key Function

Answer key Press to answer an incoming

call. If there is no incoming call, the IP

1140E handset selects a line and you hear a dial tone. This is also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-

hook.

Mute key Press the Mute key to listen to

the receiving party without transmitting.

Press the Mute key again to return to two-way conversation.

Volume key Use the Volume buttons to

increase or decrease the volume of the headset.

Backlight The backlight illuminates when

you connect your headset to the IP Phone 1150E.

Configuring Local Menu options

Configuring 4. Bluetooth

Your IP Phone 1150E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the

Headset key to open the Bluetooth Setup dialog box. You must be

familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box.

The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use.

Note: Nortel recommends that you not p air mo re than on e headset of the same model, because they have identical names in the Paired list.

To pair a wireless headset with your phone:

(Headset)

1. Double-press the Headset key to open the Bluetooth Setup dialog box.

The Enable Bluetooth check box is highlighted.

If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology feature is not enabled on your phone. Contact your administrator.

Configuring Local Menu options

2. Press the Enter key to activate

3. Put your Bluetooth technology headse t

Bluetooth wireless technology. A check mark is displayed on the Enable

Bluetooth item to indicate that the

Bluetooth wireless technology is activated. The message “Bluetooth Enabled” appears at the bottom of the display.

in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.

Configuring Local Menu options

4. Search devices. a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search button, displayed next to the Search

Devices item. c. Press the Enter key. The message "Searching…." appears. It

can take up to two minutes for the search to complete.

If the search is successful, the message "Search Completed Found Device(s)" appears, and a list of devices that support Bluetooth wireless technology appears in the Found: list.

d. Choose one of the following: — If the search is successful, proceed

to step 5. — If the search is not successful, the

message "Search completed. No

device found" appears. If this

happens, or if the headset times out

and exits search/pairing mode,

power off the headset, and repeat

steps 3 and 4.

If pairing is still unsuccessful, pair

the phone to another wireless

headset, or contact the headset

vendor.

Configuring Local Menu options

Stop

5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. Whe n the search is complete, the message "Search Completed Found Device(s)" appears.

6. Choose one of the following:

• If the name of your headset appears in the Found: box, proceed to step 7.

• If your headset is not displayed in the

Found: box, select your headset from

the list, as follows: a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Enter key to

start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation keys to scroll up or

down, and highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

Configuring Local Menu options

7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and then press the Enter key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the phone dialpad to enter the

PIN for the wireless headset and then press the Enter key.

Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is

0000.

Configuring Local Menu options

8. Choose one of the following:

• If the headset is successfully paired with

• If the headset is not successfully paired

your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen.

with your phone, an error message appears at the bottom of the screen. If an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the headset in pairing mode, as discussed in step 3, and repeat step 7.

— Check that you are using the correct

PIN and repeat step 7.

Configuring Local Menu options

9. Choose one of the following:

• If the name of your headset appears in the Paired: box, proceed to step 10.

• If more than one device is paired, and the one you wish to use is not shown in the Paired: box, navigate to the one you want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Enter key to

start the edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down navigations key to scroll up or down in the Paired list and highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

Configuring Local Menu options

10. Choose one of the following:

• If only one headset is paired, proceed to

• If more than one wireless headset is

step 11.

paired, the first headset paired is automatically made the active device. To make a different headset active, do the following.

— Press the Right navigation key one

or more times to highlight the Set button (next to the Set Active Device

item). — Press the Enter soft key. The message "Set active: “device name”

appears. This means the headset named is now the active headset and is used when you press the headset key.

Exit

11. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Dual Pairing Headsets

Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies:

Press the headset "telephone" key:

• If a single tone sounds, the headset is connected to the base.

• If a double beep sounds, the headset is connected to the 1140E. If the base is powered off, the headset is only paired to the 1140E and

pressing the "telephone" key connects you to the 1140E.

Configuring Local Menu options

Note: Unless you need to dual pair a headset, operating the h eadset with the 1140E is simpler if the headset is only used with its chargingonly base. The desktop IP Phone base should be powered off if it is not in use.

Interaction with wired headsets

If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1150E, the “Use Bluetooth headset” item switches between the wired headset and the Bluetooth headset. If you select the “Use Bluetooth Headset” check box, the Bluetooth headset provides the audio. If you clear the “Use Bluetooth Headset” check box, the wired headset provides the audio.

The Bluetooth wireless technology headset can work only if it is within range of the phone; as the wireless headset approaches the edge of its radio range, the audio quality degrades and radio interference noise increases. When the wireless headset is in connecting range, the

Headset key controls the wireless headset, even if a wired headset is

attached. If a wireless headset moves out of connecting range, a special beep sounds in the headset indicating the connection was lost.

When you do not want to use your Bluetooth technology headset

If a Bluetooth wireless technology headset is connected, and you want to use the wired headset, you can switch between the two. It is not necessary to unpair or disable the wireless headset.

You can switch between a wired and wireless headset and back again either when the phone is idle or during an active call.

To switch between a wired headset and a wireless headset:

1. Double-press the Headset key to open the Bluetooth Setup dialog.

(Headset)

2. Press the Left/Right navigation key to select the “Use BT Headset” item.

Configuring Local Menu options

3. Press the Enter key to toggle this option

To unpair a wireless headset:

1. Double-press the Headset key to open

(Headset)

2. Press the Right navigation key to select

on or off. A check mark indicates that the wireless

headset is used. Clear the check mark to use a wired headset. This option is on (o) by default.

the Bluetooth Setup dialog box.

the Paired: item.

Avaya IP Phone 1150E User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

About the Nortel IP Phone 1150E

Basic features

Telephone controls

Telephone display

License notification

Call features and Flexible Feature Codes

Security features

Using encrypted calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the USB keyboard

Entering text using the telephone dialpad

Editing text using the context-sensitive soft keys

Connecting the components

Before you begin

Connecting the components of the phone

Virtual Private Network

Before you begin

Connecting your IP Phone

QoS configuration recommendations

Installing and configuring VPN

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing a local dialpad tone

Viewing phone information

Diagnostics

Selecting a headset type

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Setting the call indicator light

Changing feature key labels

Configuring the name display format

To configure name display format:

Configuring Live Dialpad

Using the Password Admin menu

Configuring Local Menu options

Using the 1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Configuring 3. Headsets

Configuring 4. Bluetooth