Title page
Nortel Communication Server 1000
IP Phone 1150E
User Guide
Revision history
October 2009
Standard 02.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNISt im 4.0 Release 6.0
documentation is also used for Release 5.5.
April 2009
Stan dard 01.09. This docum ent is up-issued to reflect chang es in
the technical content found in the section Connecting the
components of the phone.
January 2009
Stan dard 01.08. This docum ent is up-issued to reflect chang es in
the technical content found in the section Connecting the
components of the phone.
Revision history
3
Revision history
January 2009
Standard 01.07. This document is up-issued to add technical
content to section Additional Call Features.
October 2008
Stan dard 01.06. This docum ent is up-issued to reflect chang es in
the technical content found in the Using virtual office section.
April 2008
Standard 01.05. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 software for
UNIStim 3.0.
November 2007
Standard 01.04. This document is up-issued to support Nortel
Communication Server 1000 Release 5.0 software. This
document was up-issued to reflect a change in technical content.
May 2007
Standard 01.03. This document is up-issued to support Nortel
Communication Server 1000 Release 5.0 software. This
document was up-issued to 01.03 to reflect a change in technical
content found in the regulatory section.
October 2006
Standard 01.02. This document is up-issued to support Nortel
Communication Server 1000 Release 4.5 software. This
document was up-issued to 01.02 to reflect a change in technical
content found in the regulatory section.
October 2006
Standard 01.01. This document is up-issued to support Nortel
Communication Server 1000 Release 4.5 software. This
document was up-issued to 01.01 to reflect a change in technical
content found in the regulatory section.
4
Contents
About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Managing your Station Control Password (SCPW) . . . . . 23
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 27
Editing text using the context-sensitive soft keys . . . . . . . . . . 27
Contents
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the components of the phone . . . . . . . . . . . . . . . 31
Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
QoS configuration recommendations . . . . . . . . . . . . . . . . 39
Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 59
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Contents
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 61
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 62
Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 63
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 64
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 65
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 71
Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 71
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring the name display format . . . . . . . . . . . . . . . . 74
To configure name display format: . . . . . . . . . . . . . . . . . . 74
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 76
Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 79
Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 81
Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 81
Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configuring 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . 102
1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . 102
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 102
3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 103
5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 103
7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 103
9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
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Contents
10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . 104
Using the 3. Network Configuration menu . . . . . . . . . . . . . . 104
Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 106
Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Login with Agent ID and Multiple
Queue Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . 107
Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . 111
Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . 111
Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . 114
Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . 115
Use Walkaway and Return from Walkaway . . . . . . . . . . 116
Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . 119
Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Use the Supervisor Observe and
Supervisor Headset Port . . . . . . . . . . . . . . . . . . . . . . . . 121
Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
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Contents
IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . 126
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . 130
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . 132
Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 137
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . 140
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Using Call Page Connect to make an announcement . . . . . 143
Charging a call or charging a forced call . . . . . . . . . . . . . . . 144
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
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Contents
Using the Voice Messaging control screens . . . . . . . . . . . . . 153
Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 155
Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Selectable Conferee Display and Disconnect . . . . . . . . . . . 165
Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 169
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 169
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 176
Using Virtual Office on your Remote phone . . . . . . . . . . 178
Using Virtual Office on your Office phone . . . . . . . . . . . 178
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 180
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 181
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 183
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 184
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 184
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 185
Regulatory and safety information . . . . . . . . . . . . . . . . . . 187
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 190
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
9
Contents
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
10
About the Nortel IP Phone 1150E
About the Nortel IP Phone 1150E
The Nortel IP Phone 1150E provides easy access to a wide range of
business features. Your network administrator assigns features to your
feature keys and provides you with passwords and other codes as
required. The CS 1000 system automatically controls incoming call
routing to answering positions, and can provide music or recorded
announcements to waiting callers.
The IP Phone 1150E can be configured for either an Agent, or
Supervisor. It is shipped in the Agent configuration, but can be modified to
support the Supervisor configuration. Depending on your role, you will
have been provided with one of the two configurations.
In this document, Call Center phone and Automatic Call Distribution
phone (ACD) are interchangeable terms for the 1150E.
Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys
4
About the Nortel IP Phone 1150E
Basic features
The IP Phone 1150E supports the following featur es :
• six self-labeled line/programmable with labels and indicators
• four context-sensitive soft keys providing access to a maximum of
nine features
For information about context-sensitive soft keys, Features and
Services Fundamentals (NN43001-106).
Some IP Phone 1150E phones are not configured to support soft key
functionality. Contact your system administrator.
• graphical, high-resolution pixel-based display, backlit, with adjustable
contrast
• volume control keys for adjusting ringer, speaker, and headset
volume
• seven specialized feature keys:
—Copy
— Services
— Quit/Stop
— Message/Inbox
— Shift/Outbox
— Directory
— Feature (reserved for future use)
• seven dedicated Automatic Call Distribution (ACD) fixed keys for
default Agent key configuration with an integrated LED (configured by
your system administrator):
— Supervisor Talk/Listen
— Emergency
— Supervisor
—Make Busy
— Not Ready
5
About the Nortel IP Phone 1150E
— In-Calls
— Activity
• eight dedicated ACD fixed keys for Supervisor key configuration with
an integrated LED (configured by your system administrator):
— Supervisor Talk/Listen
— Display Agents
— Interflow
— Answer Emergency
— Answer Agent
— Call Agent
— Observe Agent
— In-Calls
• Call Duration Timer
• Corporate Directory
• Personal Directory
• Redial List
• Callers List
• Password Administration
• Virtual Office
• Branch Office
• integrated Gigabit Ethernet switch for shared PC access
— LAN Ethernet port
— PC Ethernet port
• Agent headset port
• Supervisor headset port
• USB port to support standard USB keyboard, mouse, or powered hub
Note: Powered downstream 1.1-compliant USB hubs are suppor ted,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
6
About the Nortel IP Phone 1150E
• automatic network configuration
• Hearing Aid Compatibility (HAC) as per FCC Part 68
• wireless device support (Agent port, only) through Bluetooth®
1.2 compliant Audio Gateway Headset Profile)
• language support: English, French, Swedish, Danish, Norwegian,
German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian,
Polish, Spanish, Russian, Latvian, Turkish, and Katakana
Figure 2: IP Phone 1150E
7
About the Nortel IP Phone 1150E
Telephone controls
This section describes the controls on your IP Phone 1150E. In some
geographic regions, the IP Phone 1150E is offered with key caps that
have English text labels. Text in parentheses indicates labels appearing
on the key caps, for example (Services).
Fwd
Fwd
More...
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
When a triangle appears before a soft key
label, the feature is active.
Press the More.. key to access the next
layer of context-sensitive soft keys (selflabeled).
The keys on either side of the LCD display
area are Self-labeled line/programmable
feature keys, with labels on the LCD. These
keys also function as Line (DN) keys.
A steady LCD icon beside a Line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD icon beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
8
About the Nortel IP Phone 1150E
(Volume +)
(Volume -)
Use the Volume control buttons to adjust
the volume of the ringer, headset, and
speaker. Press the top button to increase the
volume, and press the bottom button to
decrease the volume.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use Up and Down keys to scroll up and
down in lists, and the Left and Right keys to
position the cursor. You can also use the Left
and Right keys to select editable fields that
appear on the phone. Press the Right key to
select the field below the current position, or
press the Left key to select the field above
the current position.
Use the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
Note: In most menus, you can use the
Send/Enter key instead of the Select
soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand key to access external
server applications.
9
About the Nortel IP Phone 1150E
Feature key (reserved for future use)
Activity key (reserved for future use)
Use the Goodbye key to terminate an active
call.
Press the Emergency key to join the
supervisor into a call that you judge to be an
emergency situation.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to headset
microphones.
Note 1: The Mute LED indicator, located
on the Mute key, flashes to indicate that
the microphone is muted.
Note 2: The Supervisor key acts as a
mute key for the Supervisor. It is active
when flashing.
Press the Make Busy key to log out of the
ACD queue and agent position.
Press the Not Ready key to exit the ACD
queue without logging out.
Press the In-Calls key to answer incoming
ACD calls.
10
About the Nortel IP Phone 1150E
When a message is waiting, the red Visual
Alerter/Message Waiting indicator flashes.
Also, this indicator flashes when the set
ringer is on.
When a data-related message, such as an
instant message, is received, the blue
Feature Status Lamp flashes. Also, this
indicator flashes when a contact has come
online.
Note: This function requires server
support and, therefore, is not available
on all phones; consult your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
11
About the Nortel IP Phone 1150E
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Headset Type
— Call Log Options
— Ring type
— Call Timer
— Call Indicator Light
— Change Feature Key Label
— Name Display Format
— Live Dialpad
Press the (Quit) key to exit an active menu
or dialog. Pressing the Quit key does not
affect the status of active calls.
Press the Shift/Outbox key to toggle
between two feature key pages and to
access an additional six lines/features.
12
About the Nortel IP Phone 1150E
• Password Admin:
— Station Control Password
(continued)
Note: The Password Admin menu is
not available on all IP Phone 1150E
phones. Consult your system
administrator.
• Display Network Diagnostics Utilities
Note: Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
13
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
•4. Lock Menu
Press the Services key to exit from any
menu or menu item.
Note: Your system administrator can
establish a password for the Local Tools
menu. If you attempt to a ccess the Local
Tools menu and a dialog box appears
prompting you for a password, contact
your system administrator.
About the Nortel IP Phone 1150E
Press the Message/Inbox key to access
your voice mailbox.
Note: This function is not available on all
phones; consult your system
administrator.
The following telephone controls are IP Phone 1150 E Supe rvisor phon es
only.
Press the Ans Emerg key to join the agent
in an emergency situation call.
Press the Interflow key to forward calls to a
predefined target queue when the call
backlog, or the waiting time in the queue
exceeds a set threshold.
Press the Ans Agent key to open the direct
line between the Supervisor and the agent.
The Ans Agent key corresponds to the
agent Supervisor key.
Press the Call Agent key to connect to an
agent position.
Press the Obv Agent key to monitor activity
on the agent phone.
14
About the Nortel IP Phone 1150E
Telephone display
Your IP Phone 1150E has three display areas:
• The upper display area provides line and feature key status.
• The middle display area contains single-line information for items
such as caller number, caller name, Call Timer, feature prompt
strings, user-entered digits, date and time information, and telephone
information.
• The lower display area provides feature soft key label information.
Figure 3: IP Phone 1150E LCD screen
License notification
Notify your system administrator if your phone displays a message in a
pop-up window about the licensing feature or evaluation period. License
notification provides details to help diagnose why the features are
disabled on the phone. You can press the Stop key or lift the handset to
close the window. The window redisplays every 24 hours at 1:00 AM
(default). The time and time frame can be configured when you provision
the phone. For information about provisioning the IP Phones, see Nortel
Communication Server 1000 IP Phones Fundamentals (NN43001-368).
15
About the Nortel IP Phone 1150E
Call features and Flexible Feature Codes
Some features are not available on all telephones. Call features and
Flexible Feature Codes (FFC) must be assigned to your telephone and
supported by system software. Contact your system administrator to
configure these features and codes on your telephone.
Security features
The following security features are available on your IP Phone 1150E:
• Using encrypted calling
• Managing your Station Control Password (SCPW)
Using encrypted calling
Your IP Phone 1150E supports secure communication using SRTP
media encryption. If the feature is enabled, a security icon ap pears on the
screen when your call is secured using SRTP media encryption. Contact
your system administrator to find out if this feature is available for your
use.
Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone
• password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed inform at ion .
16
About the Nortel IP Phone 1150E
To change your SCPW:
1. Press the Services key.
(Services)
2. Press the Up/Down keys to scroll and
highlight Password Admin.
3. Press the Send/Enter key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and
highlight New Password.
6. Press the Send/Enter key.
7. Use the dialpad to enter the new
password.
Select
8. Press the Select soft key to accept the
new password.
If you are locked out of your
IP Phone 1150E, or if you forget your
SCPW, contact your system
administrator.
Note: The default configuration for Password Protection is off.
17
About the Nortel IP Phone 1150E
To turn Password Protection on or off:
1. Press the Directory key.
(Directory)
2. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.
3. Use the dialpad to enter your password
(if Password Protection is enabled).
Enter
Yes No
or
Done
4. Press the Enter soft key.
5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Enable Password Protection
— Disable Password Protection
6. Choose one of the following contextsensitive soft keys:
— Yes to accept the selection
— No to return to the Directory menu
7. Press the Done soft key.
18
Entering and editing text
Entering and editing text
You can enter and edit text on your IP Phone 1150E using the following
methods:
• “Entering text using the telephone dialpad” on page 20
• “Editing text using the context-sensitive soft keys” on page 20
The use of any of these methods for text entry or editing depends on the
application. Table 1 shows the applications and input devices that you
can use for text entry.
Table 1: Application text entry
For: Use:
Call Server-related applications
(for example, changing feature
key labels, adding personal
directory entries, or dialing)
Graphical applications USB keyboard
Local Tools menu USB keyboard
Dialpad
USB keyboard for numeric
entries only
Dialpad for numeric entries
Entering text using the USB keyboard
You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.
For number entry in telephone applications (for example, when dialing),
you can use the keyboard to enter digits (0–9), as well as * and #. Other
characters are ignored.
19
Entering and editing text
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the telephone. Table 2 shows the function keys and their
associated action during telephone calls.
Table 2: USB keyboard function keys during telephone calls
Function key Action
f1 Go to speaker mode
f2 Go to Headset mode
f3 Place the current call on hold
f4 Mute the current call
f5 Volume up
f6 Volume down
f7 Copy
f8 Quit
Entering text using the telephone dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List. Use the dialpad in
conjunction with the context-sensitive soft keys.
For example, if you want to enter the letter A, press the number 2 key
once. If you want to enter the letter C, press the number 2 key three
times. No letters are associated with the number 1 or the 0 keys.
Editing text using the context-sensitive soft keys
You can use context-sensitive soft keys to edit text when you use fe atures
such as Personal Directory, Redial List, and Callers List. Use the contextsensitive soft keys in conjunction with the dialpad.
20
Entering and editing text
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
To edit text with the context-sensitive soft keys:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the character you want is not visible, press the More... contextsensitive soft key to access the next layer of context-sensitive soft
keys.
5. To add non-alphanumeric symbols, press the Symbol contextsensitive soft key, and perform the following:
a. Press the Up navigation key to access the symbols.
b. Press the Left/Right navigation keys to move to a specific
symbol.
c. Press the Choose soft key to select a symbol.
6. Press the Next soft key to submit your changes.
When you are editing text using the context-sensitive soft keys, various
commands are available on the soft keys to help you, as described in
Table 3.
Table 3: Editing context-sensitive soft key description
(Part 1 of 2)
Soft key Description
Cancel Cancel an action.
Choose Select a non-alphanumeric symbol (available
only after the Symbol soft key is selected).
Clear Clear the input field.
Case Switch the next character to either uppercase or
lowercase.
Delete Backspace one character.
21
Entering and editing text
Table 3: Editing context-sensitive soft key description
(Part 2 of 2)
Soft key Description
Done/Select/Enter Varies, depending on the state of your phone.
More.. Access additional context-sensitive soft keys.
22
Connecting the components
Connecting the components
Figure 4 on page 23 shows connections on the IP Phone 1150E.
Figure 4: IP Phone 1150E connections
23
WARNING Ensure that the protective rubber cap on the
IP Phone 1150E Accessory Expansion Module port is in
place when the port is not in use. Connecting anything
other than the proper Accessory Expansion Module
connector to this port can cause damage to the phone.