Avaya IP Phone 1120E User Guide

Title page

Nortel Communication Server 1000

IP Phone 1120E

User Guide

Revision history

June 2010

Standard 05.02. This document is up-issued to reflect changes in
technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support
Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNIStim 4.0 Release 6.0
documentation is also used for Release 5.5.

June 2009

Standard 03.03. This document is up-issued to support Nortel
Communications Server 1000 Release 6.0.

Revision history

June 2009

Standard 03.02. This document is up-issued to support Nortel
Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Nortel
Communications Server 1000 Release 6.0.

January 2009

Standard 02.04. This document is up-issued to support Nortel
Communications Server 1000 Release 5.5 for UNIStim 3.0.
Added technical content in the section Making a call using the
Redial List.

3

Revision history

April 2008

Standard 02.03. This document is up-issued to support Nortel
Communications Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 01.01. This document is up-issued to support
CS 1000 Release 5.0.This document reflects the new document
number.

June 2006

Standard 2.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5 software. Added
support for new security features.

January 2006

Standard 1.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.

4

Contents

About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password (SCPW) . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 25

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 26

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 27

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 28

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting the components of the phone . . . . . . . . . . . . . . . 29

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

QoS configuration recommendations . . . . . . . . . . . . . . . . 38

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 39

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 54

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 55

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 58

5

Contents

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 59

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 60

Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 60

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 61

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 63

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 69

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 70

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 70

Configuring the name display format . . . . . . . . . . . . . . . . 72

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 74

Configuring Normal mode indication . . . . . . . . . . . . . . . . 75

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 76

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 78

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 78

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Configuring 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 84

Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 84

Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 84

Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 84

Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 85

Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 85

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 86

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 86

6

Contents

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 92

Making a call using Corporate Directory . . . . . . . . . . . . . 92

Making a call using the Personal Directory . . . . . . . . . . . 93

Making a call using the Callers List . . . . . . . . . . . . . . . . . 94

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 95

Viewing the date and time of a call . . . . . . . . . . . . . . . . . 95

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 107

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 111

Displaying incoming call information . . . . . . . . . . . . . . . . . . 111

7

Contents

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 119

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Talking with more than one person . . . . . . . . . . . . . . . . . 123

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 125

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 129

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 130

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using Call Page Connect to make an announcement . . . . . 133

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 134

Charging a call or charging a forced call . . . . . . . . . . . . . . . 135

8

Contents

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 145

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 153

Using Virtual Office on your Remote IP Phone . . . . . . . 155

Using Virtual Office on your Office IP Phone . . . . . . . . . 157

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 158

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 158

Emergency calls on your Remote IP Phone . . . . . . . . . 158

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 159

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 161

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 162

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 162

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 163

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 164

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 164

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 166

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

9

Contents

Accessing External Server Applications . . . . . . . . . . . . . 171

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 172

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Regulatory and safety information . . . . . . . . . . . . . . . . . . 181

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 184

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

10

About the Nortel IP Phone 1120E

About the Nortel IP Phone 1120E

The Nortel IP Phone 1120E brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.

In this guide, self-labeled line/programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys. Figure 1 shows the key labels.

Figure 1: Self-labeled feature keys and context-sensitive soft
keys

Basic features

Your IP Phone 1120E supports the following features:

• four self-labeled line/programmable feature keys with labels and
indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see Features and

Services Fundamentals (NN43001-106).

Note: Some IP Phone 1120E phones are not configured to support
soft key functionality. Consult your system administrator.

11

About the Nortel IP Phone 1120E

• graphical, high-resolution LCD display, backlit, with adjustable
contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and
headset volume

• six specialized feature keys:

—Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

—Copy

• six call-processing fixed keys:

—Mute

— Handsfree

— Goodbye

— Expand

— Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, or wireless headset.
Note: Powered downstream 1.1-compliant USB hubs are supported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

• hearing aid compatibility

12

About the Nortel IP Phone 1120E

• Accessory Expansion Module port to connect the Expansion Module
for IP Phone 1100 Series (Expansion Module)

For information about using the Expansion Module, see the Expansion
Module for IP Phone 1100 Series User Guide (NN43130-101).

Figure 2 shows the IP Phone 1120E.

Figure 2: IP Phone 1120E

Telephone controls

This section describes the controls on the IP Phone 1120E. In some
geographic regions, the IP Phone 1120E is offered with key caps that
have English text labels. In this document, text in parentheses indicates
the labels that appear on the key caps, for example, (Services).

13

About the Nortel IP Phone 1120E

Table 1: Telephone controls

Fwd

Fwd

More..

GrpCl Z

Context-sensitive soft keys are located

below the display area. The LCD label above
each key changes based on the active
feature.

When a triangle appears before a soft key
label, the feature is active.

Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display
area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.

A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.

14

(Volume +)

(Volume -)

Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease volume.

(Mute)

About the Nortel IP Phone 1120E

Your Mute key functionality is enabled or
disabled by your system administrator.
Contact your system administrator to
determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute
key to listen to the receiving party without
transmitting your voice. Press the Mute key
again to return to two-way conversation.

Note: If your Mute key is not enabled,
pressing the Mute key places the call on
hold. Press the Mute key again to
restore the active call or press the line
key to restore the active call. You cannot
retrieve this call from hold by pressing
the Hold key.

The Mute key applies to handsfree, handset,
and headset microphones.

The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

(Handsfree)

Press the Handsfree key to activate
handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

15

About the Nortel IP Phone 1120E

Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.

Use Up and Down to scroll up and down in
lists, and the Left and Right keys to position
the cursor. In some dialog boxes that appear
on your phone, you can also use the Left
and Right keys to select editable fields;
press the Right key to select the field below
the current selection, or the Left key to
select the one above.

Press the Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.

In many cases, you can use the Enter key
instead of the Select soft key.

16

(Hold)

(Expand)

(Headset)

Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.

Use the Expand key to access external
server applications.

Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.

The Headset LED indicator, located on the

Handsfree key, lights to indicate that the

headset is in use.

(Goodbye)

About the Nortel IP Phone 1120E

Use the Goodbye key to terminate an active
call.

When a message is waiting, or there is an
incoming call, the red Message

Waiting\Incoming Call Indicator LED at

the top center of the IP Phone flashes. The
flash cadence for each alert is different.

Note: You may also hear an audio
Message Waiting Indicator (stutter or
beeping dial tone) when you go off-hook.

When your IP Phone 1120E firmware is
being updated, the blue Feature Status

Lamp flashes.

To find out if additional features are
supported, contact your administrator.

(Copy)

(Quit)

(Shift/Outbox)

Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.

Press the Quit/Stop key to exit an active
menu or dialog. Pressing the Quit/Stop key
does not affect the status of active calls.

The Shift/Outbox key is a fixed key that is
reserved for future feature development.

17

About the Nortel IP Phone 1120E

Press the Message/Inbox key to access

(Msg/Inbox)

your voice mailbox.

Note: This function is not available on all
phones; consult your administrator.

Press the Directory key to access directory

(Directory)

services.

Press the Services key to open the Services

(Services)

menu, and use the navigation keys to access
the following items:

• Telephone Options:

— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad

18

Caller ID display order

— Normal mode indication

(Services)

(continued)

About the Nortel IP Phone 1120E

• Password Admin:

— Station Control Password

The Password Ad min menu is not available
on all IP Phone 1120E sets.

• Display Network Diagnostics Utilities

Only your system administrator or service
provider can use Display Network
Diagnostics Utilities to perform Internet
diagnostics.

• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)

Press the Services key to exit from any
menu or menu item.

(Services)

(Services)

Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Your system administrator can establish a
password for the Local Tools menu. If you
attempt to access the Local Tools menu and
a password prompt dialog box appears,
contact your system administrator.

19

About the Nortel IP Phone 1120E

Telephone display

Your IP Phone 1120E has three display areas:

• The upper display area provides labels for the four self-labeled line/
programmable feature key labels.

• The middle display area contains single-line information for items
such as caller number, caller name, Call Timer, feature prompt string,
user-entered digits, date and time information, and phone
information.

Because the IP Phone 1120E only has a single-line information
display area, you are prompted to scroll through any additional lines
of information. For example, during an incoming call, only the
Directory Number (DN) appears if the caller name is greater than 10
characters. Press the flashing arrow to display the caller name.

• The lower display area provides labels for the four context-sensitive
soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1120E LCD screen

License Notification

Notify your system administrator if your phone displays a message in a
pop-up window about the licensing feature or evaluation period. License

20

About the Nortel IP Phone 1120E

notification provides details to help diagnose why the features are
disabled on the phone. You can press the Stop key or lift the handset to
close the window. The window redisplays every 24 hours at 1:00 AM
(default). The time and time frame can be configured when you provision

the phone. For information about provisioning the IP Phones, see Nortel
Communication Server 1000 IP Phones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and
Flexible Feature Codes (FFCs) must be assigned to your IP Phone and
supported by system software. Contact your system administrator to
configure these features and codes on your IP Phone.

Security features

The following security features are available on your IP Phone 1120E:

• Using Encrypted Calling

• Managing your Station Control Password (SCPW)

Using Encrypted Calling

Your IP Phone 1120E supports secure communication using SRTP
media encryption. If the feature is enabled, a security icon (q) is displayed
on the screen when your call is secured using SRTP media encryption.
Contact your system administrator to find out if this feature is available for
your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security
features:

• Electronic Lock to prevent others from making calls from your IP
Phone

• password-protected IP Phone features (for example, Personal
Directory, Redial List, and Callers List)

21

About the Nortel IP Phone 1120E

Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.

To change your password (SCPW):

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to
scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password
at the prompt.

22

5. Press the Up/Down navigation keys to
scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new
password.

About the Nortel IP Phone 1120E

8. Press the Enter key to accept the new
password.

If you are locked out of your
IP Phone 1120E, or if you forget your
SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to
scroll and highlight Change Protection

Mode.

Enter

3. Use the dialpad to enter your password
(if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to
highlight one of the following:

— Enable Password Protection

— Disable Password Protection

23

About the Nortel IP Phone 1120E

6. Choose one of the following soft keys:

Yes No

or

— Yes to accept the selection
— No to return to the Directory menu

Done

7. Press the Done soft key.

24

Entering and editing text

Entering and editing text

You can enter and edit text on your IP Phone 1120E using the following
methods:

• “Entering text using the dialpad” on page 25

• “Editing text using the soft keys” on page 26

• “Entering text using the USB keyboard” on page 27

The use of any of these methods for text entry depends on the applica­tion. Table 2 shows the applications and input devices that you can use
for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications
(for example, changing feature
key labels, adding personal
directory entries, or dialing)

Graphical applications USB keyboard

Local Tools menu USB keyboard

Dialpad

USB keyboard for numeric
entries only

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once.
If you want the letter C, press the number 2 key three times.

25

Entering and editing text

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to
perform.

4. If the character you want is not visible, press the More soft key to
access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and
perform the following:

a. Press the Up navigation key to access the symbols.
b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

Table 3 describes the soft key editing functions on your IP Phone 1120E.

Table 3: Editing soft key description (Part 1 of 2)

Key Description

Cancel Action is cancelled.

Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

26

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)

Key Description

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.

For number entry in phone applications (for example, when dialing), you
can use the keyboard to enter digits (0–9), as well as * and #. Other
characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the phone. Table 4 shows the function keys and their
associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to Handsfree mode

f2 Go to Headset mode

f3 Place the current call on hold

f4 Mute the current call

f5 Volume up

f6 Volume down

f7 Copy

f8 Quit

27

Connecting the components

Connecting the components

Figure 4 shows connections on the IP Phone 1120E.

Figure 4: IP Phone 1120E connections

28

WARNING
Ensure that the protective rubber cap on the Accessory
Expansion Module port is in place when the port is not in
use. Connecting anything other than the proper
Expansion Module for IP Phone 1100 Series connector
to this port can cause damage to the phone.

Connecting the components

Before you begin

CAUTION
Damage to Equipment

Do not plug your IP Phone 1120E into a regular phone
jack. This results in severe damage to the IP Phone.
Consult your system administrator to ensure that you
plug your phone into a 10/100/1000BaseT Ethernet jack.

CAUTION

Your IP Phone 1120E is designed for use in an indoor
environment only.

Connecting the components of the phone

WARNING

Your IP Phone 1120E is shipped with the base locked in
position. To avoid damaging your phone, press the wall­mount lever, located just under the Handsfree key as
indicated in Figure 5 on page 30, to release the base
and pull it away from the phone.

29

Connecting the components

Figure 5: Release the IP Phone 1120E from the stand

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch as
indicated in Figure 6 on page 31, and remove the stand cover. The
cable routing tracks are now accessible.

30

Figure 6: Remove the stand cover

Connecting the components

2. Connect the global power supply (optional). Connect the global power
supply to the AC adapter jack in the bottom of the phone. Form a
small bend in the cable, and then thread the adapter cord through the
channels in the stand.

WARNING

Use your IP Phone 1120E with the approved Nortel AC
Adapter (model NTYS17BAE6).

Note 1: The IP Phone 1120E supports both AC power and Power
over LAN options, including IEEE 802.3af Power Classification 3. To
use Power over Ethernet, where power is delivered over the CAT5e
cable, the LAN must support Power over Ethernet, and an AC

31

Connecting the components

adapter is not required. To use local AC power, the optional AC
adapter can be ordered separately.

Note 2: You must use CAT5e (or later) cables if you want to use
gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the
short straight section into the handset. Connect the end of the
handset cable with the long straight section to the back of the phone,
using the RJ-9 handset jack marked with the symbol
bend in the cable, and then thread the handset cord through the
channels in the stand so that it exits behind the handset on the right
side, in the Handset cord exit in the stand base marked, as shown in

Figure 7 on page 33.

4. Install the headset (optional). If you are installing a headset, plug the
connector into the RJ-9 headset jack on the back of the phone
marked with the symbol ), and thread the headset cord along with
the handset cord through the channels in the stand, so that the
headset cord exits the channel.

5. Install the Ethernet cable. Connect one end of the supplied Ethernet
cable to the back of your phone using the RJ-45 connector marked
with the symbol %, and thread the network cable through the
channel.

+. Form a small

6. If you are connecting your PC through the phone, you require a
second CAT5e cable. Only one cable is included with the IP Phone
1120E package. Install the Ethernet cable connecting the PC to the
phone (optional). Connect one end of the PC Ethernet cable to your
phone using the RJ-45 connector and thread it through the channel.
Connect the other end to the LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices.
Connect the Ethernet cable to the LAN Ethernet connection. If you
are using an AC power adapter, plug the adapter into an AC outlet.

32

Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your IP Phone 1120E can be
mounted either by: (Method A) using the mounting holes on the
bottom of the phone stand, or (Method B) using a traditional-style
wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45
cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phone away from
the stand, as shown in Figure 5 on page 30. Using the stand cover
(the part you removed in step 1), mark the wall-mount holes by
pressing the bottom of the stand cover firmly against the wall in the
location where you wish to install the phone. Four small pins on the
bottom of the stand cover make marks on the wall. Use the marks as
a guideline for installing the wall-mount screws (not provided). Install
the screws so that they protrude 3 mm (1/8 inch) from the wall, and
then install the phone stand mounting holes over the screw heads.
You may need to remove the phone from the wall to adjust the lower
screws. When the lower screws are snug, install the phone on the
mounting screws, and then tighten the top screws. See Figure 7 on
page 33.

33

Connecting the components

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand
over the mounting rivets, and slide the phone down the wall so that
the rivets fit into the slots on the stand, indicated in Figure 7 on
page 33 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and
press the stand cover into place until you hear a click.

10. Put the phone in the wall-mount position (optional). If you wall­mounted your phone, put it in the wall-mount position by holding the
Tilt Lever and pressing the phone towards the base until the phone is
parallel with the base. Release the Tilt Lever and continue to push the
phone towards the base until you hear an audible click. Ensure the
phone is securely locked in position.

34

Virtual Private Network

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network
infrastructure, such as the Internet, to provide you with secure access to
the private network of your organization.

The IP Phone VPN feature allows you to connect to your organization’s
private network from a public or remote network. For example, you can
use your home public Internet connection to connect to your
organization’s private network.

This chapter describes the procedure to upgrade the software of your IP
Phone (if required) and configure the VPN on your IP Phone. An
installation wizard helps you perform the necessary steps.

Note: The Nortel Phone VPN Configuration Wizard uses the default
language of the operating system of your PC. If the language is not
supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you
require to configure your IP Phone for VPN, and helps you to resolve any
errors that occur during configuration.

Before you begin

Before you upgrade the IP Phone software and configure VPN on your IP
Phone, complete the following checklist:

• Ensure that your PC is using one of the following operating systems:

— Windows XP

— Windows Vista

— Macintosh OS

• Ensure that you received a copy of the provisioning files from your
network administrator. The following files should be included:

— Nortel Phone VPN Configuration Wizard.jar

— provisioning files (for example: system.prv)

35

Virtual Private Network

• .bin files (for example: 0625C7C.bin)

• Java Virtual Machine (JVM) version 1.2 or later must be installed on
your PC. Check Start, Settings, Control Panel, Java to see if JVM
is installed on your machine and the version of it. If it is not installed,
contact your system administration to help you to install it. To
download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming
communication to the following ports:

— UDP Port 69 (TFTP)

— TCP Port 80 (HTTP)

— UDP Port 49000

Note: The Nortel Phone VPN Configuration Wizard.jar file creates a
log.txt file during execution. This file is helpful to troubleshoot
problems you experience using the Nortel Phone VPN Configuration
Wizard.jar. The log.txt file is located in the same directory as
Nortel Phone VPN Configuration Wizard.jar.

Connecting your IP Phone

Before you connect your IP Phone to your PC, ensure that components
of your phone are connected properly. For more information about
connecting your IP Phone, see “Connecting the components” on

page 28.

Connect your IP Phone using one of the following methods:

• connect to your modem. See Figure 8.

• connect to your router. See Figure 9.

• connect to your wireless access point and modem. See Figure 10.

36

Virtual Private Network

Figure 8: IP Phone connected to the modem

Figure 9: IP Phone connected to the router

37

Virtual Private Network

Figure 10: IP Phone connected to the wireless access point
and modem

Note: If your home network is not configured as described in the
above figures, contact your system administrator for assistance.

Note: You cannot connect multiple PCs directly to the PC port on the
IP Phone.

Note: The Nortel Phone VPN Configuration Wizard requires direct
communication with the IP Phone on the network. Ensure that your
network allows devices to communicate with each other on the local
network. Some network equipment allows you to isolate devices from
each other. If you are unsure, it is recommended that you temporarily
connect your PC to the IP Phone to run the initial Nortel Phone VPN
Configuration Wizard. See Figure 8.

QoS configuration recommendations

Nortel recommends that you connect the PC to the IP Phones PC
Ethernet Port as the IP Phone provides Quality of Service (QoS) on
outbound traffic automatically.

If other PCs share the internet connection then Nortel recommends that
you configure QoS for outbound traffic and prioritize the IP Phone traffic.
Typical QoS methods that are available are port based priority, MAC
Address based Priority, and IP Address based Priority. To configure
QoS, see your router documentation.

38

Virtual Private Network

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP
Phone.

Note: Depending on the version of software installed on your IP
Phone you may need to upgrade the software on the IP Phone prior
to configuring the VPN feature.

To install and configure VPN

1. Follow the instructions provided by your system administrator to
obtain the required files.

2. Power-down the IP Phone.

3. Run the Nortel Phone VPN Configuration Wizard.jar file.
The Welcome & language select ion window of the Wizard appears,

as shown in Figure 11.

Figure 11: Welcome & language selection window

39

Virtual Private Network

4. Select your language preference.
The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

• Hungarian

• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

• Turkish

5. Click Next.

40

Virtual Private Network

The Equipment Setup and VPN window appears, as shown in
Figure 12.

Figure 12: Equipment Setup and VPN window

6. Verify that the modem, IP Phone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. See

figure 4 to confirm that your LAN Ethernet Port and PC Ethernet Port

on the IP Phone are connected correctly.
Note: Connect the IP Phone LAN Ethernet port, marked with the %

symbol on the back of the phone to your network equipment only.
Connect only 1 PC (if applicable) to the PC Ethernet port, marked
with the ( symbol on the back of the phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next.
The Locate Data Files window appears, as shown in Figure 13.

41

Virtual Private Network

Figure 13: Locate Data Files window

9. Click Browse to locate the provisioning files provided by your system
administrator if the wizard was not able to locate the files.

10. Click Next.
The Prepare Phone for Configuration window appears as shown in

Figure 14.

42

Virtual Private Network

Figure 14: Prepare Phone for Configuration window

11. Power on your IP Phone.
Note: Depending on the current software version on the IP Phone

“Listening Mode” may not be detected. If your phone does not enter
“Listening Mode”, follow the steps below.

12. After you hear the chimes tune and the text NORTEL appears on the
IP Phone display screen, quickly press the following keys in order.

Mute

Mute

13. Verify that the IP Phone displays Listening Mode.
Note: The IP Phone can take up to 60 seconds for “Listening Mode”

to appear in the display area.

If the IP Phone displays Listening Mode, click Yes and go to Step

15.
OR
If the IP Phone does not display Listening Mode, click No.

43

Virtual Private Network

The Prepare Phone for Configuration (Try again) window appears,
as shown in Figure 15.

Figure 15: Prepare Phone for Configuration (Try again)
window

a. Power off your IP Phone and power it back on again..

14. After you hear the chimes tune and the text NORTEL appears on the
IP Phone display screen, quickly press the following keys in order..

Mute

Mute

Note: The IP Phone can take up to 60 seconds for “Listening Mode”

to appear in the display area.

b. If the IP Phone displays Listening Mode, click Yes and go to

Step 15.

OR
If the IP Phone does not display Listening Mode then your IP
Phone requires a software upgrade in order to proceed.

44

Virtual Private Network

Click No to proceed to a software upgrade. Follow the next steps
to perform a software upgrade on your phone

The Prepare Phone for Configuration window appears as
shown in Figure 16.

Figure 16: Prepare Phone for Configuration window

c. Double-press the Services key on the IP Phone quickly.

Select the Network Configuration menu item.
Move the cursor to locate Provision: or (TFTP IP:) in the
Network Configuration menu, and then write down the existing
address of the provisioning server so you can revert to it after you
complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait
until your IP Phone display completes the “Starting DHCP…” screen
then perform Step c.

For information about entering and editing text in the Local menu, see

“Configuring Local Menu options” on page 76.

d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes.
The Prepare Phone for Configuration (Input Provisioning

45

Virtual Private Network

Server IP address) window appears, as shown in Figure 17.
OR
If you are not able to navigate and edit the address in Provision:
or (TFTP IP:) in the Network Configuration menu or you were not
able to edit this field, click No.
The Prepare Phone f or Configuration (A lternate Provisioning
Server) window appears. See Figure 17.

Figure 17: Prepare Phone for Configuration (Alternate
Provisioning Server) window

e. Press the Auto soft key on the IP Phone.

Navigate to 12. Provisioning Server.
Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Phone.

Navigate to the Provision: item.

Note: If you can locate the provisioning server address, write it down,
and click Yes.
Observe the Provision: or (TFTP IP) address, as shown in Figure 18.
This is the IP Address of your PC running the Wizard tool. Use the IP
Phone keypad to enter the Provision: or (TFTP IP) address of the
provisioning server.

46

Virtual Private Network

Note: To enter a dot (period) when entering an IP address using the
IP Phone keypad, press the 1 key repeatedly or you can double-press
the asterisk (*) key.

Figure 18: Prepare Phone for Configuration (Input
Provisioning Server IP address) window

OR
If you cannot locate the Provisioning Server address, contact
your network administrator to obtain the IP address and follow the
administrator instructions.
Click No to return to the Prepare Phone for Configuration
window shown in Figure 16.

g. To reset the IP Phone and begin the software update, press the

Apply&Reset key on the IP Phone.

The progress bar displays the percent complete of the software
transfer.

h. Restart your IP Phone.
i. Click Next.

j. Go back to Step Note on page 44 and repeat the steps.

47

Virtual Private Network

15. When the Autodiscover Phone window appears, as shown in figure
19, click Autodiscover Phone to discover connected IP Phones.

Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the
connected IP Phones are located. The text “Autodiscovery complete”
displays in the Nortel Phone VPN Configuration Wizard tool when the
search is finished.

If the search is successful, “Listening Mode: Connected” appears in
the IP Phone display area.

If the search is not successful, do the following

• Ensure that the IP Phone continues to display “Listening
Mode: Listening…” during the Autodiscovery process. If
your IP Phone does display this message, power down the
IP Phone and repeat the steps, starting with Figure 19.

• Ensure that UDP Port 49000 is not currently blocked by
your PC firewall.

• Ensure that UDP Port 49000 is not already in use by
existing applications on your PC.

• Review the log.txt file for additional information.

48

Figure 19: Autodiscover Phone window

16. Click Next.

Virtual Private Network

If more than one connected IP Phone was discovered, the
Autodiscover Phone (More than one phone was discovered)
window appears. See Figure 20.

49

Virtual Private Network

Figure 20: Autodiscover Phone (more than one phone was
discovered) window

a. Obtain the MAC address of the IP Phone for which you are

configuring the VPN. The MAC address is printed on a label
located on the back of the IP Phone.

b. Select the IP Phone to configure from the drop-down list.
c. Click Next.

17. When the Configure phone window appears, as shown in Figure 21,
click Configure phone to initiate the provisioning session that
configures the IP Phone.

50

Figure 21: Configure phone window

Virtual Private Network

The progress bar displays the percent complete of the provisioning
file transfer.
Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next.

The Confirmation & Finish window appears. See Figure 22.

51

Virtual Private Network

Figure 22: Confirmation & Finish window

19. Verify that the IP Phone is successfully configured.
Note: You may be prompted to enter a User ID and Password before

the IP Phone registers with the system. This information is provided
by your system administrator. The following list provides character
key mappings.

Key Generates

0 0

1 _ - . ! @ $ % & + & ^ \ 1

2 a b c A B C 2

3 d e f D E F 3

4 g h i G H I 4

5 j k l J K L 5

52

Virtual Private Network

Key Generates

6 m n o M N O 6

7 p q r s P Q R S 7

8 R U V T U V 8

9 w x y z W X Y Z 9

* ., - + = ^ ; : ‘ \ “ *

# { } | ( ) < > [ ] #

a. Look for the following information on the IP Phone display:

—Date

—Time

— Type of call server

— Directory number

b. Lift the IP Phone handset and listen for a dial tone.

If the IP Phone is not configured successfully, ensure that the basic
requirements are met; repeat the steps in the Nortel Phone VPN
Configuration Wizard or contact your system administrator. For more
information about basic requirements, see “Before you begin” on

page 35.

53

Configuring Telephone Options

Configuring Telephone Options

Your IP Phone 1120E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system
administrator to configure phone preferences. The Telephone

Options menu offers the options shown in Figure 23.

• Password Admin menu enables you or your system administrator to
change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for Branch Office)

menus are listed when an IP Phone 1120E Class of Service is
configured for Virtual Office and Branch Office. For more information,
see page 152.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1120Es. Consult your

system administrator.

Figure 23: Telephone Options menu

Volume adjustment

Contrast adjustment

Language

Date/Time

Display diagnostics

Local Dialpad Tone

Set Info

Diagnostics

Call Log Options

Ring type

Call Timer

On hook default path

Change Feature Key Label

Name Display Format

Live Dialpad

Note: When an option has a sublist, an ellipsis (...) appears after the
option.

54

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 57

• “Adjusting the display screen contrast” on page 58

• “Selecting a language” on page 58

• “Selecting date and time format” on page 59

• “Accessing display diagnostics” on page 60

• “Choosing local dialpad tone” on page 60

• “Viewing telephone information” on page 61

• “Diagnostics” on page 62

• “Configuring call log options” on page 63

• “Choosing a ring type” on page 68

• “Enabling or disabling Call Timer” on page 69

• “Enabling OnHook Default Path” on page 70

• “Changing feature key labels” on page 70

• “Configuring the name display format” on page 72

• “Configuring Live Dialpad” on page 73

• “Configuring Caller ID display order” on page 74

• “Configuring Normal mode indication” on page 75

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to
scroll and highlight Telephone Option.

55

Configuring Telephone Options

3. Press the Enter key.

4. Use the Up/Down navigation keys to

5. Press the Enter key. The display

6. Choose one of the following:

scroll and highlight an option (for
example, Language…).

provides information required to adjust
your selection.

Select Cancel

or

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

56

Configuring Telephone Options

Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to
scroll and highlight one of the following:

— Ringer
— Handset listen
— Handsfree listen
— Headset listen
—Buzzer

2. Press the Enter key.

Down Up

or

or

Select Cancel

or

3. To increase or decrease the volume, do
one of the following:

— Press the Down and Up soft keys.
—Press the Up/Down navigation keys.

4. Choose one of the following:
—Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

57

Configuring Telephone Options

Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

Note 1: If you have an Expansion Module for IP Phone 1100 Series
attached to your IP Phone, adjusting the telephone’s LCD screen
contrast also adjusts the display screen contrast configuration for the
Expansion Module for IP Phone 1100 Series.

Note 2: You can also adjust the contrast using the Local Tools menu;
Nortel recommends that you use the control in the Telephone Options
menu.

To adjust the display screen contrast:

Lower Higher

or

or

Select Cancel

or

1. To increase or decrease the display
contrast level, choose one of the
following:

— Press the Lower and Higher soft

keys.

—Press the Up/Down navigation keys.

2. Choose one of the following:
—Press the Select soft key to save the

contrast level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language,
press the Services key, select Telephone Options, and select

Language…

58

Configuring Telephone Options

If the Language setting is password-protected, you must enter a
password (SCPW) to change the language. If you enter an incorrect
password, an error message is displayed. If you enter an incorrect
password more than three times, the password functionality is locked.
Contact your system administrator to unlock the password.

Note: This language setting controls the language used by features
on your phone only. To set the language used elsewhere on your
phone, press Services twice, select Preferences, and select
Language.

To select a language:

1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).

Note: Some languages may not be
installed on your IP Phone. Contact your
system adminstrator for more
information about available languages.

2. Choose one of the following:

Select Cancel

or

—Press the Select soft key to save the

language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the
12-hour and 24-hour clocks. To select the date and time format, press the

Services key, select Telephone Options, and select Date/Time…

59

Configuring Telephone Options

To select a date and time format:

1. Press the Up/Down navigation keys to
scroll and highlight the desired format.
Sample formats appear on the upper­right side of the display area.

2. Choose one of the following:

Select Cancel

or

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Phone display screen and
indicator lights. To access display diagnostics, press the Services key,
select Telephone Options, and select Display diagnostics.

To select Display diagnostics:

1. Press the Up/Down navigation keys to
scroll through the list to view display
capabilities.

Cancel

2. Press the Cancel soft key to return to
the Telephone Options menu.

Choosing local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency
(DTMF) sounds, a single tone, or no sound when you press a key on the

60

Configuring Telephone Options

dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to
highlight one of the following dialpad
tones:

— None to disable all tones
— Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

2. Choose one of the following:

Select Cancel

or

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing telephone information

The Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info
To view IP Phone information, press the Services key, select Telephone

Options, and select Set Info.

61

Configuring Telephone Options

To view IP Phone information:

1. Press the Up/Down navigation keys to
scroll through the list to view the IP
Phone information.

Cancel

2. Press the Cancel soft key to return to
the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Msg receive/trans)

•QOS Stats

To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view IP Phone information:

1. Press the Up/Down navigation keys to
scroll through the list of diagnostic
information.

62

Cancel

2. Press the Cancel soft key to return to
the Telephone Options menu.

Configuring Telephone Options

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 63

• “Configuring New Call Indication” on page 64

• “Configuring Preferred Name Match” on page 65

• “Configuring Area Code Setup” on page 66

Configuring the Callers List log

You can configure the Callers List to log all incoming calls including calls
while your IP Phone is busy, or only unanswered calls. The default
setting is Log all calls. To log only unanswered calls, press the Services
soft key, select Telephone Options, and select Call Log Option from
the menu.

To log only unanswered calls:

1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.

Select Cancel

or

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight Log unanswered

calls.

4. Choose one of the following:
—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

63

Configuring Telephone Options

To log all incoming calls including calls while your IP Phone is busy, press
the Services key and select Call Log Option from the Telephone
Options menu.

To log all incoming calls including calls while IP Phone is busy

:

1. Press the Up/Down navigation keys to scroll and highlight the

Incoming Calls option.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

4. Choose one of the following:
— Press the Select soft key to save the configuration.

— Press the Cancel soft key to keep existing configurations.

Configuring New Call Indication

You can configure your IP Phone 1120E to display a message to indicate
that a new incoming call was received. The default configuration is On. To
configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.

64

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight New Call Indication.

Configuring Telephone Options

4. Press the Enter key.

5. Press the Up/Down navigation keys to
scroll and highlight one of the following:

— New call indication off
— New call indication on

6. Choose one of the following:

Select Cancel

or

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Preferred Name Match

You can configure your IP Phone 1120E to display the name of the caller
as defined in your Personal Directory. The default configuration is Off. To
configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to
scroll and highlight Preferred Name

Match.

2. Press the Enter key.

65

Configuring Telephone Options

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight one of the following:

— Preferred name match on
— Preferred name match off

Select Cancel

or

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When
an incoming call arrives with an area code that matches one of the three
stored area codes, the incoming call number is reordered to display the
phone number followed by the area code (as opposed to the area code
followed by the phone number).

This reordering is also performed when you scroll through your Callers
List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.

66

2. Press the Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

5. Use the dialpad to enter the number at
the prompt.

6. Choose one of the following:

Select Cancel

or

To edit area code display:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.

2. Press the Enter key.

67

Configuring Telephone Options

3. Press the Up/Down navigation keys to

4. Press the Enter key.

5. Use the dialpad to edit the number.

6. Choose one of the following:

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

Select Cancel

or

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the phone’s ring tone. To choose a ring
type, press the Services key, select Telephone Options, and select

Ring type…

To choose a ring type:

1. Press the Up/Down navigation keys to
scroll and highlight one of the ring types.

68

Configuring Telephone Options

Play

Select

Stop

Cancel

2. Press the Play soft key to sample the
ring tone.

3. Choose one of the following:
—Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call
Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

On Off

or

1. Choose one of the following:

— To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

69

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

or

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows control whether a headset or the
Handsfree feature is used to operate your IP Phone while it is on-hook.
To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to
highlight one of the following:

— Handsfree enable
— Headset enable

2. Choose one of the following:

Select Cancel

or

—Press the Select soft key to save the

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to
each feature key or restores the default labels to the keys. To rename
feature key labels, press the Services key, select Telephone Options,
and select Change feature key labels.

70

Configuring Telephone Options

If the feature key label setting is password-protected, you must enter a
password (SCPW) to change the feature key label. If you enter an
incorrect password, an error message is displayed. If you enter an
incorrect password more than three times, the password functionality is
locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an auto-dial key, the label does
not change if the auto-dial key configuration changes.

To rename the labels:

3. Press the Enter key.

Home

Select Cancel

or

4. Press the feature key that you are
changing.

If you enter a prime DN key, an

Note:

error message appears.

5. Enter the new information for the feature
key label. To enter special characters,
press the Up navigation key. For
information about entering text, refer to

“Entering text using the dialpad” on
page 25.

6. Choose one of the following:
—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

71

Configuring Telephone Options

To restore the default labels:

To restore default labels, press the Services key, select Telephone

Options, and select Change feature key labels.

7. Press the Enter key.

8. Use the Up/Down navigation keys to
scroll and highlight one of the following:

a. Restore all key labels
— Press the Yes soft key to change all

feature keys to default values.

b. Restore one key label
— Press the Select soft key.

— Press the feature soft key.
—Press the Yes soft key to change the

selected feature key label to the
default value.

Note: When labels are changed to
default values, you cannot undo the
change. The labels must be reentered.

Configuring the name display format

You can configure your IP Phone 1120E to display the name of the
incoming calling party in the following formats:

• first name, last name

• last name, first name

To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

72

To configure name display format:

1. Press the Up/Down navigation keys to
scroll and highlight Name display

format.

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:

— first name, last name
— last name, first name

4. Choose one of the following:

Configuring Telephone Options

Select Cancel

or

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a
call by dialing a directory number on the dialpad without picking up the
handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

73

Configuring Telephone Options

To configure Live Dialpad:

1. Press the Up/Down navigation keys to

2. Press the Enter key.

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight Live Dialpad.

scroll and highlight one of the following:
— On
— Off (default)

Select Cancel

or

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number

Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the

following:
— Number, name (default)

74

Configuring Telephone Options

— Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Phone
is in normal mode.

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the

following:
— On
— Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

75

Configuring Local Menu options

Configuring Local Menu options

Note 1: Many of the options discussed in this section are for
administrator use only. Do not make any changes unless instructed
by an administrator.

Note 2: Your system administrator can establish a password for the
Local Tools menu. When the password is enabled, a password
prompt dialog box appears when you attempt to access this menu. If
this happens, contact your system administrator.

Your IP Phone 1120E has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

• “Using the 1. Preferences submenu” on page 78

• “Using the 2. Local Diagnostics submenu” on page 84

• “Using the 3. Network Configuration menu” on page 86

• “Using the 4. Lock Menu” on page 87

If a menu entry has a number in front of it, you can select that entry by
pressing the associated key on the dialpad. For example, when you are in
the Local Tools menu, you can access 2. Local Diagnostics by pressing
the 2 key on the dialpad.

The function of some keys on the IP Phone varies depending on the
situation. The key functions in the menus are described in Table 5.

Table 5: Navigatio n key functions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down
Up arrow keys Move the highlight up
Right arrow key Select the current menu item
Left arrow key Close the menu
Enter key Select the current menu item

76

Configuring Local Menu options

Table 5: Navigatio n key functions in menus (Part 2 of 2)

Key Function

Enter digits on the

Select the associated menu item

dialpad

Stop key Close the menu

The key functions in dialog boxes are described in Table 6.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down
Up arrow keys Scroll the window up
Right arrow key Go to the next Edit item
Left arrow key Go to the previous Edit item
Enter key Toggle Edit mode on or off

Toggle the check box status

When you are working in Edit mode, the first field of the item is highlighted
and a blinking cursor is to the right of the current edit position. The
navigation key functions in Edit mode are described in Table 7.

Table 7: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the combo box list

Move the highlight down the list

Up arrow keys Move the highlight up the list
Right arrow key Select the current combo box list item

Move the cursor to the right

Left arrow key Delete a character in edit field

77

Configuring Local Menu options

Table 7: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Enter key Select highlighted item in combo box

Exit edit mode

Enter characters
or digits on the
dialpad

Note: If you are using a USB mouse, you can right-click on the
Telephony screen to open the Local Tools menu, and click on an item
to select it.

Insert characters or digits at the current cursor
position

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following
choices:

• “Changing 1. Display Settings” on page 78

• “Changing 2. Language” on page 80

• “Configuring 3. Headsets” on page 81

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if the phone
is inactive.

Note: Contrast can also be adjusted in the Telephone Options menu;
Nortel recommends that you use the control in the Telephone Options
menu whenever possible.

To configure the Contrast or Sleep tools, press the Serv ices key twice to
open the Local tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

78

To configure Contrast or Sleep tools:

1. Press the Up/Down arrow keys to scroll
and highlight one of the following:

— Contrast
— Sleep

Note: Sleep is displayed in the format
xxx, where xxx is a time in minutes or
hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to
increase or decrease the selected value.

Note 1: Available values for Sleep are
as follows:

Configuring Local Menu options

Exit

5m (5 minutes)
15m (15 minutes)
30m (30 minutes)
1h (1 hour — default)
2h (2 hours)
Never (screen does not go black)

Note 2: Extending the sleep time or
never sleeping reduces the life span of
the display screen.

4. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

79

Configuring Local Menu options

Changing 2. Language

Use the Language menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

Note: This language setting controls the language used in the local
menus on your phone only. To select the language used by features
on your phone, press the Services key, select Telephone Options,
and select Language…

To select the language used in the local menus, press the Services key
twice to open the Local tools menu, press the 1 key on the dialpad to
select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).

Select Cancel

or

Exit

80

2. Choose one of the following:
—Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

Configuring Local Menu options

Configuring 3. Headsets

Selecting Active Headset Device

To select the Active Headset Device, press the Services key twice to
open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

To select the active headset device

1. Press the Up/Down navigation keys to
scroll and highlight the Headsets menu.

2. Choose one of the following:

Select Cancel

or

Exit

Enabling HID Commands

To enable HID Commands, press the Services key twice to open the
Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

—Press the Select soft key to save the

desired headset and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Note: You can select a headset
regardless of its connection status. It
does not have to be physically
connected to the IP Phone 1120E.

3. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

81

Configuring Local Menu options

To enable HID Commands:

1. Press the Up/Down navigation keys to

2. Select the Enable HID Commands

3. Choose one of the following:

scroll and highlight the Headsets menu.

checkbox.

Select Cancel

or

—Press the Select soft key to save the

desired selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Exit

4. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

Nortel Mobile Headset Adapter properties

You can use the Nortel Mobile Headset Adapter to answer calls whenever
the IP Phone 1120E is running.

To access the Nortel Mobile Headset Adapter (MHA) properties, press
the Services key twice to open the Local Tools menu, press the 1 key on
the dialpad to select 1. Preferences, and press the 3 key on the dialpad to
select 3.Headsets.

Note: The Headset type and Backlight options are only available
when MHA is attached.

82

Configuring Local Menu options

Table 8 describes the features of the Nortel Mobile Headset Adapter.

Table 8: Nortel Mobile Headset Adaptor elements and
functions

Key Function

Answer key Press to answer an incoming

call.

If there is no incoming call, the
IP 1120E handset selects a line
and you hear a dial tone. This is
also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-

hook.

Mute key Press the Mute key to listen to

the receiving party without
transmitting.

Press the Mute key again to
return to two-way conversation.

Volume key Use the Volume buttons to

increate or decrease the volume
of the headset.

Backlight The backlight illuminates when

you connect your headset to the
IP Phone 1120E.

83

Configuring Local Menu options

Using the 2. Local Diagnostics submenu

Use the Local Tools menu 2. Local Diagnostics submenu to access the
following:

• “Using 1. IP Set&DHCP Information” on page 84

• “Using 2. Network Diagnostic Tools” on page 84

• “Using 3. Ethernet Statistics” on page 84

• “Using 4. IP Network Statistics” on page 85

• “Using 5. USB Devices” on page 85

• “6. Advanced Diag Tools” on page 85

• “7. DHCP Information” on page 85

• “8. License Information” on page 85

• “9. VPN Information” on page 86

• “10. Certificate Information” on page 86

Note: Press the Return soft key to return to the Local Diagnostics
submenu at any time while working tools in the Local Diagnostics
submenu. Use the Return key to quickly gather information and run
tests without exiting and reentering the Local Tools menu. For
example, you can check the Ethernet Statistics, then press Return
and enter the Network Diagnostics Tools to ping an IP address.

Using 1. IP Set&DHCP Information

The Network Configuration tool is used to view reports about IP set and
DHCP operation. This tool is for administrator use only.

Using 2. Network Diagnostic Tools

The Network Diagnostic Tools menu contains tools that are used to
diagnose network problems. This menu is for administrator use only.

Using 3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet
operation. This tool is for administrator use only.

84

Configuring Local Menu options

Using 4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network
operation. This tool is for administrator use only.

Using 5. USB Devices

The USB devices tool provides information about Universal Serial Bus
(USB) devices that connect to your phone. Your IP Phone 1120E
automatically detects USB devices when you connect them to the USB
port in the back of the phone.

To check USB device information, press the Services key twice to open
the Local tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics, and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about
connected devices.

Return

1. Press the Return soft key to return to the
main display.

6. Advanced Diag Tools

The Advanced Diag Tools are available to the Nortel support organization
to configure the auto recovery function and remote access.

7. DHCP Information

The system administrator can use the DHCP Information menu to view
license information.

8. License Information

The system administrator can use the License Information menu to view
license information.

85

Configuring Local Menu options

9. VPN Information

The system administrator can use the VPN Information menu to view
VPN information.

10. Certificate Information

The system administrator can use the Certificate Information menu to
view certificate information.

Using the 3. Network Configuration menu

The Network Configuration tool displays information that was configured
when the IP Phone was installed. This tool is for system administrator use
only.

You may need to access this menu to configure specific IP address
information to meet the requirements of your network.

To configure an IP Phone for a static IP address:

1. Press the Services key twice.

2. Enter the Admin password.

3. Select Network Configuration.

4. Scroll down to DHCP and ensure it is unchecked.

5. Enter the IP address in the Set IP field.

6. Enter the Net Mask in the Net Mask field.

7. Enter the Gateway in the Gateway field.

8. Enter DNS IPs (if applicable).

9. Press Apply. The phone reboots.

To obtain an IP Address via DHCP:

1. Press the Services key twice.

2. Enter the Admin password.

3. Select Network Configuration.

4. Scroll down to DHCP and ensure it is checked.

86

Configuring Local Menu options

5. Press Apply. The phone reboots.

Using the 4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local
Tools menu items from accidental or unwanted changes. This tool is for
administrator use only

87

Making a call

Making a call

This section describes features associated with making a call. You can
make a call from your IP Phone 1120E using any of the following
methods:

• “Using Off-hook dialing” on page 88

• “Using On-hook dialing” on page 89

• “Using handsfree dialing” on page 90

• “Using the Directory applications” on page 92

• “Using Predial” on page 96

• “Using AutoDial” on page 97

• “Using Ring Again” on page 99

• “Using Last Number Redial” on page 100

• “Using Speed Call” on page 101

• “Using System Speed Call” on page 102

• “Using HotLine” on page 102

• “Using intercom calling” on page 103

Using Off-hook dialing

1. Lift the handset.

2. Dial the number.

88

Making a call

3. To terminate the call, choose one of the
following:

or

(Goodbye)

— Replace the handset into the cradle.
— Press the Goodbye key.

Using On-hook dialing

1. Leave the handset in the cradle.

2498

2. Press the line (DN) key.

3. When the dial tone sounds, dial the
number.

4. When the called party answers, lift the
handset.

or

(Goodbye)

5. To terminate the call, choose one of the
following:

— Replace the handset into the cradle.
— Press the Goodbye key.

89

Making a call

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a
headset, instead of the handset. While on an active call, you can switch
between Handset and Handsfree mode.

To use handsfree dialing:

1. Press the Handsfree key.

(Handsfree)

2. If a headset is connected, press the

(Headset)

Headset key.

3. Dial the number.

To discontinue a handsfree call:

Press the Goodbye key.

(Goodbye)

To mute a handsfree call:

1. Press the Mute key. The LED indicator

(Mute)

90

flashes.

2. Press the Mute key again to return to a

(Mute)

two-way handsfree conversation.

To switch from handsfree to handset:

Lift the handset.

To switch from handset to handsfree:

1. Press the Handsfree key.

(Handsfree)

2. Replace the handset.

Making a call

To use a headset:

1. Connect the headset to the headset jack
or the handset jack.

2. Press the Headset key.

(Headset)

To switch from handsfree to headset:

1. Press the Headset key.

(Headset)

91

Making a call

Using the Directory applications

You can make calls using the following Directory applications available on
your IP Phone 1120E:

• “Making a call using Corporate Directory” on page 92

• “Making a call using the Personal Directory” on page 93

• “Making a call using the Callers List” on page 94

• “Making a call using the Redial List” on page 95

Making a call using Corporate Directory

Note: This feature is not available on all phones. Contact your system
administrator to find out if this feature is available for your use.

The Corporate Directory feature provides an alphabetical list of entries
using last names. You can search by name, view additional information
on each entry, and dial Corporate Directory numbers. To use the
Corporate Directory, press the Directory key and select Corporate

Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter
the desired name in the
last name, first name format.

Search

92

2. Press the Search soft key to find the
desired name.

Note: A successful search displays the
first match on the screen.

Making a call

3. Choose one of the following:

Dial Cancel

or

To scroll to a specific number:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

Dial Cancel

or

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Note: If there is no match to the search
query, start a new search or change the
information in the initial search.

scroll and highlight a name in the
Corporate Directory.

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100
entries consisting of names and numbers. To use the Personal Directory,
press the Directory key and select Personal Directory. For information
on how to configure and use the Personal Directory, refer to “Using the

Personal Directory” on page 145.

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Making a call

To make a call using the Personal Directory:

1. Press the Up/Down navigation keys to
scroll and highlight a name in the

Personal Directory.

2. Choose one of the following:

Dial Cancel

or

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100
callers. After 100 callers have been stored, each additional caller
overwrites the oldest entry. To use the Callers List, press the Directory
key and select Callers List. For information on how to configure and use
the Callers List, refer to “Using the Callers List” on page 148.

To make a call using the Callers List:

1. Press the Up/Down navigation keys to
scroll and highlight a name in the

Callers List.

2. Choose one of the following:

Dial Cancel

or

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— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously
dialed phone numbers. To use the Redial List, press the Directory and
select Redial List. For information on how to configure and use the
Redial List, refer to “Using the Redial List” on page 150.

To make a call using Redial List:

1. Press the Up/Down navigation keys to
scroll and highlight a name in the Redial

List.

Note: Press the right arrow key if no
name is stored against the number.

2. Choose one of the following:

Dial Cancel

or

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Viewing the date and time of a call

In both the Redial List and Caller List, you can check the date and time of
a call.

To view date and time of a call:

1. Press the Up/Down navigation keys to
scroll and highlight a name in the Redial

List or Caller List.

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Making a call

2. Press the Right navigation key to
display the DN of the selected entry.

3. Choose one of the following:
— In the Redial List, press the Down

navigation key to display the date
and time the last call was placed to
the selected entry.

— In the Caller List, press the Down

navigation key twice to display the
date and time of the last call from the
selected entry.

Note: In the Caller List, the first press of
the Down navigation key displays the
number of times a caller has called.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before
dialing.

To use Predial:

1. Without selecting the line key, enter the
number to be dialed.

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2. Press a line key to dial the number.

To edit a Predial number:

Making a call

3. Lift the handset when the called party
answers or, if in handsfree mode, begin
to speak.

1. Use the dialpad to enter the number.

2. Choose one of the following:

Clear Delete

or

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— To erase all numbers, press the

Clear soft key. Reenter the numbers

to be dialed.

— To change one number at a time,

press the Delete soft key to
backspace. Re-enter the number.

3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone
numbers.

To store an AutoDial number:

AutoDial

1. Without lifting the handset, press the
appropriate AutoDial key.

Note: The display screen displays the
word Autodial next to the appropriate
key.

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Making a call

2. Using the dialpad, dial the phone
number (including access code) to be
stored on the selected AutoDial key.

AutoDial

3. Press the AutoDial key a second time to

4. Assign a label to the key.

To display an AutoDial number:

Display

AutoDial

1. Press the Display key.

2. Press an AutoDial key in the upper

To use AutoDial:

store the number on the selected key.
Note: After you store a number, the

word Autodial disappears, and the
stored number is displayed.

Note: After you assign the label, the
number disappears and only the label
appears on the screen next to the key.

display area to display the number
associated with that key.

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AutoDial

1. Lift the handset.

2. Press an AutoDial key in the upper
display area to dial the number
associated with that key.

Making a call

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no
answer. Your IP Phone rings when the person you called becomes
available. Ring Again automatically redials the number.

To activate Ring Again:

1. Dial a number and receive a busy tone
or no answer.

RngAgn

or

To call a Ring Again party when you receive notification:

RngAgn

2. Choose one of the following:
—Press the Ring Again soft key.
— Enter the Ring Again Activate FFC.

1. After receiving the notification ring, lift
the handset, or, if you are using the
headset or in Handsfree mode, go to
step 2.

2. Press the Ring Again soft key to
automatically dial the number.

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Making a call

To deactivate Ring Again before notification:

Choose one of the following:

RngAgn

or

— Press the Ring Again soft key a

second time.

— Enter the Ring Again Deactivate

FFC.

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed
number.

To use Last Number Redial:

Choose one of the following:

1. To redial using the handset:

or

— Lift the handset.

— Press the line (DN) key.

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2. To redial without lifting the handset,
press the line (DN) key twice (the last
number dialed is automatically redialed).