Avaya IP Ofice 9608, 9611, 9621, IP Office 9608 Quick Reference Manual

9608 Phone Quick Reference Guide Page 1

Issue 02d (2/9/2012)IP Office

IP Office 9608 Telephone
Quick Reference Guide

Your 9608 Telephone

The IP Office supports the 9608 telephone.

The phone supports 24 programmable call appearance/feature buttons. The labels for these are displayed in the main
display and can be controlled by the adjacent buttons.

Functions can be assigned to the phone's call appearance/feature buttons by your system administrator or by yourself
using self-administration. However, you cannot replace call appearance buttons set by your system administrator. There
are features that the system administrator can set that are not available to you to assign.

More Information

Go to www.avaya.com/support for the latest support information, including user guides, installation and maintenance
guides, interactive documents and software downloads.

9608 Phone Quick Reference Guide Page 2

Issue 02d (2/9/2012)IP Office

Making Calls

If you are not already on a call, just dial the number. The first available appearance button is used for the call.
Alternatively, press another appearance button in order to hold your current call and to make a separate call.

Set a Callback

If your call to an internal user is not answered, or if the status of the user is set to Do Not Disturb, you can press
CallBack and end the call attempt. When the user ends their current or next call, or disables their DND status, the
system calls you. When you answer, the system automatically makes another call attempt to the internal user.

Calling a Person from the Contacts List

You can use any directory contact to make a call. You can also use the directory in any function where Dir is displayed.

1.Press the CONTACTS key. The directory menu is displayed.

2.Use the left/right keys to select the type of directory entries you want to display; All, Personal (your own
personal directory contacts), External, Users, and Groups.

3.Use the up/down keys to scroll through the list. Alternatively, you can use the number keypad to enter the
name for which you want to display matching entries. If you dial a name, press Clear to return to the full list.

4.To view more details of the highlighted name, press Details. To return to the directory, press List.

5.When the required entry is highlighted, press the Call button.

Redialling a Previous Number

1.Press Redial. Use the up/down arrow keys to scroll through your 30 most recent outgoing calls.

2.Press Call to call the number displayed in the call record.

Answering Calls

A slow flashing appearance button indicates an alerting call. This may also be accompanied by ringing and by the
message lamp flashing. If you are currently not on a call:

· To quiet the ringing, press Ignore. The call will continue alerting visually.

· To redirect the call to your mailbox, press To VM if shown.

· To answer the call using the handset, lift the handset.

· To answer the call handsfree, press the SPEAKER key.

· To answer the call on a headset, press the HEADSET key.

Once you have answered the call, you can switch between different talk modes:

· To switch to using the handset, simply lift the handset.

· To switch to handsfree, press the SPEAKER key. If you were using the handset you can now replace it.

· To switch to headset mode, press the HEADSET key. If you were using the handset you can now replace it.

· Pressing the call's appearance key or any other appearance key will put the call on hold.

Answering Another Call

If you are already on a call, answering a new call automatically puts the existing call on hold.

· To answer the call, press the appearance button.

· Alternatively, using the up/down keys, scroll the display to highlight the waiting call and select the action you

want to apply; Answer, To VM, Ignore or Drop.

Diverting a Call to Voicemail

You can transfer directly to your voicemail mailbox any call targeted at you.

1.If the call is not the currently highlighted call on the display, use the up/down keys to highlight it.

2.Press To VM to redirect the call to your mailbox.

Call Handling

Adjusting the Call Volume

You can adjust the volume of the incoming audio while you are on the call:

1.With the call connected, press the VOLUME key.

2.Use the + plus and – minus keys to adjust the volume.

Note: The volume for the device currently in use (handset, headset, or speaker) is adjusted separately.