Avaya E159, E169 Installing And Maintaining

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Installing and Maintaining the Avaya E159 and E169 IP Media Stations

Release 1.1

February 2015

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2015 Avaya Inc.

Notice

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website:

http://support.avaya.com or such

successor site as designated by Avaya. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

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U.S. Federal Communications Commission (FCC) Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

Note:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit

different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV

technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Warning

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le

type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

México

La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Downloading Documentation

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Avaya is a registered trademark of Avaya Inc.

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one-X is a registered trademark of Avaya Inc.

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Contents

Chapter 1: Introduction............................................................................................................ 6

Purpose.................................................................................................................................. 6

Intended audience................................................................................................................... 6

Document changes since last issue.......................................................................................... 6

Related resources................................................................................................................... 6

Related documentation...................................................................................................... 6

Finding documents on the Avaya Support website............................................................... 7

Viewing Avaya Mentor videos............................................................................................. 8

Support.................................................................................................................................. 8

Using the Avaya InSite Knowledge Base............................................................................. 8

Chapter 2: Overview............................................................................................................... 10

The Avaya E159 and E169 Media Stations.............................................................................. 10

Product compatibility.............................................................................................................. 13

General specifications........................................................................................................... 15

Connectivity specifications..................................................................................................... 15

Port matrix............................................................................................................................ 16

Supported codecs................................................................................................................. 17

Safety guidelines................................................................................................................... 17

Chapter 3: Administration...................................................................................................... 18

Administration overview......................................................................................................... 18

Avaya Aura® administration.................................................................................................... 19

Avaya Aura® Session Border Controller and Avaya Session Border Controller for Enterprise

administration....................................................................................................................... 20

Avaya IP Office administration................................................................................................ 21

Dialing plan administration..................................................................................................... 22

Upgrade script file................................................................................................................. 24

Settings file options............................................................................................................... 25

Advanced provisioning options............................................................................................... 31

Media station app parameter descriptions............................................................................... 31

Chapter 4: Initial setup and connectivity.............................................................................. 36

Preparing the media station for installation.............................................................................. 36

Media station rear panel connectors and controls..................................................................... 39

Connectivity.......................................................................................................................... 39

E159 connectivity............................................................................................................ 39

E169 connectivity............................................................................................................ 45

Setting up the media station app............................................................................................. 54

Downloading the media station app.................................................................................. 54

Connecting smart devices with Bluetooth pairing................................................................ 55

Connecting the media station to a smart device as a USB accessory................................... 56

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Contents

Registering the media station app and signing in the first time............................................. 56

Media station registration................................................................................................. 57

Chapter 5: Maintenance......................................................................................................... 59

Updating the media station app.............................................................................................. 59

Updating the media station firmware....................................................................................... 59

Removing and replacing a cable sleeve.................................................................................. 60

Chapter 6: Troubleshooting................................................................................................... 61

Frequently Asked Questions................................................................................................... 61

Removing Bluetooth connections and subscriptions................................................................. 63

Reverting the media station to the previous version of firmware................................................ 64

Resetting the media station to factory defaults......................................................................... 65

Media station app freezes when docking and undocking a smart device.................................... 66

The media station app displays the Not Connected (Network) message..................................... 66

Resolving a Not Connected (Network) message................................................................ 66

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Chapter 1: Introduction

Purpose

This document provides installation, configuration, initial administration, and basic maintenance checklists and procedures.

Intended audience

This document is intended for people who install and configure a verified reference configuration at a customer site.

Document changes since last issue

The following changes were made to this document since the last issue:

• Added Federal Communications Commission (FCC) and Industry Canada (IC) statements.

• Added information about the 1.1 release for the Avaya E169 IP Media Station.

• Added information about the Avaya E159 IP Media Station, which is new with Release 1.1.

• Updated the list of telephony servers, operating systems, and smart devices supported with Release 1.1.

Related resources

Related Links

Using the Avaya InSite Knowledge Base on page 8

Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a Web-based search engine that provides:

• Up-to-date troubleshooting procedures and technical tips

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Support

• Information about service packs

• Access to customer and technical documentation

• Information about training and certification programs

• Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To number.

Use the Avaya InSite Knowledge Base to look up potential solutions to problems.

1. Go to

2. Log on to the Avaya website with a valid Avaya User ID and password.

The Support page appears.

3. Enter the product in The InSite Knowledge Base text box.

4. Click the red arrow to obtain the Search Results.

5. Select relevant articles.

Related Links

Support on page 8

http://www.avaya.com/support.

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Chapter 2: Overview

The Avaya E159 and E169 Media Stations

The Avaya IP Media Stations are VoIP SIP deskphones with which you can use your smart device on your enterprise telephony system. The media stations provide:

• A standalone SIP deskphone on your enterprise system

• Two functional line appearances that provide options to hold calls, make or receive second calls, transfer calls, and set up a three-way conference call

• A charging station for your smart device

• A high-quality Bluetooth-enabled speakerphone

• The capability to make and receive calls through a SIP line or through the smart device cellular network

• Gigabit Ethernet connectivity with an internal switch for connecting a computer through the media station

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The Avaya E159 and E169 Media Stations

Bring Your Own Device (BYOD)

The media station supports the most popular iOS and Android smart devices that enterprise workers use. The media station facilitates enterprise-grade integration with the following telephony servers and related products:

• Avaya Aura® Release 6.2 FP3 and later

• IP Office Release 9.0.3 and later

• IP Office Release 9.1

• Avaya Aura® Session Border Controller Release 6.0.x and later

• Avaya Session Border Controller for Enterprise Release 6.3 and later

The media station app can route calls over the enterprise SIP network of the telephony server or over the wireless network of the cellular carrier. Whether the calls route over SIP or the wireless network, the media station speakerphone or wired handset provides unmatched audio quality.

Bluetooth

You can connect your smart device to the media station using Bluetooth to provide a high-quality speakerphone when making calls on your device. You can also use Bluetooth for playing audio streams from your device. As with all Bluetooth devices, audio quality can vary based on the quality of the Bluetooth signal from the smart device.

Important:

You can pair many smart devices with a media station, but only one can be active at a time.

High-quality sound

The Avaya E169 IP Media Station speakerphone and microphones provide unmatched sound quality. The media station has six broadband speakers, four digital microphones, and one passive radiator. This unique and innovative acoustic design uses the speakerphone in hands-free mode with unequaled quality. You can use the media station for large conference calls or listen to your music or podcasts.

These innovative technologies improve performance by using wide-band or high definition codec G.

722. Conventional telephony encodes speech at bandwidths ranging from 300 Hz to 3400 Hz. As a result, the media station only transmits the most essential part of the human voice. The media station encodes the human voice using bandwidths ranging to 8 kHz. These bandwidths also pick up voice harmonics: the natural quality of the human voice, a sense of the physical presence of the speaker, and the space around the person.

You can discern every nuance of the human voice. The media station reduces nasal sounds and you can discern similar sounding consonants such as S and F. You no longer need to repeat as your conferences are now crystal clear and stress-free.

Power to charge your smart devices

The media station uses Power over Ethernet (PoE) and an optional AC power adapter. The power adapter has four snap-in connectors that are compatible with sockets used in several countries and regions. With this power arrangement, you can charge your smart devices when you connect your devices to the media station. Smart devices charge more quickly when using the media station AC adapter than when using only PoE.

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Overview

Note:

Some smart devices require more charging power than the media station provides. Your smart device might charge slower than when connected to the native AC power adapter of the device. If the device does not charge well enough when connected to the media station, you must charge the device using the native AC power adapter.

Core telephony features

• Two functional line appearances

• Hold and resume

• Attended transfer

• Three-way conference

• Switch between two active calls

• Message waiting indicator and voice mail dial access button

• Mute and unmute the microphone on the media station base and handset

• Volume control

Using Avaya softphone apps with the media station

Avaya supports a growing number of softphone applications for both iOS and Android platforms. Avaya Flare® Communicator for iPad Devices and Avaya Communicator for Android are examples of Avaya softphone apps.

If you are already a user of such an app, you can use this app with the media station in the following way:

• Create a Bluetooth pairing between the app and the media station.

• Connect your smart device over Bluetooth or USB to use the media station as an audio device.

Interactions with other Avaya apps

Avaya recommends that you only use one Avaya app at a time because of interactions between the apps.

The media station operates as a Bluetooth speakerphone for Avaya Flare® Communicator for iPad Devices, Avaya one-X® Communicator, and other Avaya mobile apps. The media station does not support native call control of those apps.

When the media station detects another logged on app, the media station logs out as an active registered station and functions as a Bluetooth speakerphone. You must manually register the media station. See the following scenario for this interaction:

1. You have an iPhone with the Avaya Media Station and Avaya one-X® Mobile apps installed.

2. You connect the device to the media station with the Avaya Media Station app and you sign on with extension 1234.

3. The Avaya one-X® Mobile app attempts to register with the same extension.

4. The media station signs out from extension 1234 and the Avaya Media Station app opens on the smart device.

5. You sign in again to extension 1234 using the Avaya Media Station app.

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Product compatibility

When you have Avaya EC500 administered on a smartphone that you register with the media station, Avaya recommends that you disable Avaya EC500. If you do not disable Avaya EC500, the following might occur:

• You receive a SIP call on the media station at the same time you receive a cellular network call on your smartphone.

• If you try to answer the SIP call by pressing the Call/Volume button or picking up the handset, you connect to the cellular network call.

• This interaction occurs because the default smartphone app of iOS and Android devices put focus on the cellular call. This means that you cannot answer the SIP call when you also enable Avaya EC500 on the smartphone.

Sharing the same extension on softphone apps and the media station (Avaya Aura

only)

If you log on to the same extension on both your softphone app and the media station app, you will see the following behavior:

• When your smart device disconnects from the media station, the two endpoints operate independently and have a Multiple Device Access (MDA) relationship between them.

• When you connect your smart device to the media station with USB or Bluetooth, the media station automatically logs out, or unregisters, the registered extension. The message Prevent Dual App on both the handset and media station app.

• When you disconnect the smart device from the media station, the media station automatically logs on, or registers, with the previously provisioned extension.

Product compatibility

The media station operates on the most popular Avaya telephony servers, supports a wide array of smart devices, and supports a select set of USB headsets (E169 only).

Important:

Avaya does not support any other combinations of operating systems, smart devices, and headsets on the media station. Check the media station support site regularly for updates to the product compatibility with new operating systems, smart devices, and headsets.

Telephony servers and related products

The media station operates with the following telephony servers and related products:

• Avaya Aura® Release 6.2 FP3 and later

• Avaya IP Office Release 9.0.3 and Release 9.1

• Avaya Aura® Session Border Controller Release 6.0.x and later

• Avaya Session Border Controller for Enterprise Release 6.3 and later

Operating systems and smart devices

The media station supports the following operating systems and smart devices:

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Overview

Operating systems Smart devices

iOS Version 6.x.x

• iPhone 5s

iOS Version 7.x.x

iOS Version 8.x.x

Android Version 4.1.x–4.3.x, aka Jelly Bean

Android Version 4.4.x, aka Kit Kat

• iPhone 5c

• iPhone 5

• iPhone 4s

• iPhone 4

• iPad 2 or later with or without Retina Display

• iPad Air

• iPad Mini

• Samsung S3

• Samsung S4

• Samsung Note 3

• Samsung Tab 3

Headsets

The Avaya E169 IP Media Station is compatible with the following headsets:

• Jabra 9460 USB Headset

• Jabra 9470 USB Headset

Languages

Using the International (iOS) and Language (Android) options on your smart device, the media station user interface supports the following languages:

• Simplified Chinese

• English

• French

• German

• Italian

• Japanese

• Korean

• Brazilian Portuguese

• Russian

• Latin Spanish

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General specifications

Warning:

Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

E159 specifications

• Line Protocol: Session Initiation Protocol (SIP)

• Power Supply: 100-240 V / 5 V 3A AC adapter

• 802.3at Power over Ethernet (PoE), 48 V DC at 0.2 A

• Dimensions: 7.1 x 6 x 1 in., 18 x 15.25 x 2.5 cm (media station); 7 x 2 x 0.78 in., 17.5 x 5 x 2 cm (handset)

• Weight: 2.2 lbs; 1 kg

• Operating temperature: 32° – 95° F, 0° – 35° C

• Operating humidity: 10% – 90%

E169 specifications

General specifications

• Line Protocol: Session Initiation Protocol (SIP)

• Power Supply: 100-240 V / 12 V 3A AC adapter

• 802.3at Power over Ethernet (PoE), 48 V DC at 0.2 A

• Dimensions: 11.4 x 4.5 x 2 in., 29 x 11.5 x 5 cm (media station); 7 x 2 x 0.78 in., 17.8 x 5 x 2 cm (handset)

• Weight: 5.5 lbs; 2.5 kg

• Operating temperature: 32° – 95° F, 0° – 35° C

• Operating humidity: 10% – 90%

Connectivity specifications

• Bluetooth® v2.1 +EDR with audio profiles HFP and A2DP

• Two 1 Gbps Ethernet ports: one LAN port and one personal computer port

The LAN port provides network connectivity for the media station. The personal computer port is for connecting your computer to the LAN by way of a built-in LAN switch in the media station.

If the network connection provides 802.3at Power over Ethernet (PoE) support, the media station can operate without the AC power adapter. 802.3at supports Class 4 devices and guarantees power output of 30 W with a minimum output of about 15.4 W. PoE provides power enough to charge many supported smart devices.

• USB 2.0 ports

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Overview

• One 3.5 mm headset jack (E169 only: this release does not support the headset jack)

• One AC power adapter port

The USB port provides connectivity for your smart device. The E169 has a second USB port to connect the USB handset. You can connect a USB headset to one of the USB ports on the E169 under the following conditions:

- If you connect your smart device by Bluetooth without a USB cable.

- If you choose to not use the USB handset.

Note:

Some smart devices require more charging power than the media station provides. Your smart device might charge slower than when connected to the smart device AC power adapter. If the device does not charge well enough when connected to the media station, you must charge it using the smart device AC power adapter. Smart devices charge more quickly when using the media station AC adapter than when using only PoE.

You can use the following USB headsets with the E169:

- Jabra 9460 USB Headset

- Jabra 9470 USB Headset

The media station comes with a 100–240 V switching power supply that has localized outlet connectors.

• USB cables for smart devices

The media station comes with three USB cables that fit many smart devices:

- Apple Lightning cable

- Apple 30–pin cable

- Micro-USB cable

For devices that use a different USB cable, you must provide your own USB cable to charge your device on the media station. If you do not need to charge your device on the media station, you can connect to the media station using Bluetooth and not use a USB cable.

Port matrix

The following table lists the ports used by the media station.

Local Port Destination Port Purpose Transport Protocol

32768-61000 22 SSH TCP

67, 68 66, 67 DHCP UDP

32768-61000 53 DNS UDP

32768-61000 80 HTTP TCP

Table continues…

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Supported codecs

Local Port Destination Port Purpose Transport Protocol

32768-61000 443 HTTPS TCP

123 123 NTP UDP

32768-61000 161 SNMP UDP

32768-61000 514 Syslog UDP

Variable Configurable, with default

of 5060

Variable Configurable, with default

of 5060

Variable Configurable, with default

of 5061

32768-61000 Variable RTP UDP

SIP Signaling TCP

SIP Signaling UDP

SIP Signaling TLS

Supported codecs

• Narrowband: G.711a–64K, G.711µ–64K, G.729a–8K

• Wideband: G.722–64K

Safety guidelines

Danger:

The E159 handset uses internal magnets to control going off-hook and on-hook. These magnets can attract small pieces of metal that might cause personal injury if rubbed across your hand or face while using the handset. Ensure that you keep small pieces of metal away from the handset.

Warning:

Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

• Do not open the base, handset, or charger.

• Ensure that no liquid comes into contact with the product.

• Do not expose the device to excessive smoke, dust, mechanical vibration, or shock.

• Use only the cables, adapters, and batteries supplied.

• Put the media station near an accessible electrical outlet.

• Do not expose the device to excessive heat, for example, in direct sunlight or near heating equipment.

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Chapter 3: Administration

Administration overview

Administration of a media station is similar to that done on the Avaya 9600 series IP deskphones. The media stations consume upgrade files, settings files, and firmware files hosted on HTTP or HTTPS Web servers. Both Avaya Aura® and IP Office 9.1 have Web servers that provide this service automatically.

Supporting documentation

Because the administration of a media station is similar to that done with 9600 series IP deskphones, use the following documents if you need more details about administering IP deskphones:

• Administering Avaya one-X® Deskphone SIP for 9620/9620C/9620L/9630/9630G/9640/9640G/

9650/9650C IP deskphones

• Avaya one-X™ Deskphone SIP Installation and Maintenance Guide

• Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP

• Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP

Downloading support files

With the media station product, you can download the following support files from the Avaya support

http://support.avaya.com:

site,

• Upgrade script file template

• Settings file template

• Current firmware update file

Use the template files to set your administration parameters for the media station.

Upgrade script file

When shipped from the factory, the media station might not contain the latest firmware. When you plug in the media station the first time, it attempts to contact an HTTP file server so that it can download the latest version of firmware.

Use the upgrade script file to identify the location of the firmware file for doing a firmware update. When you receive a new version of firmware from Avaya, put the firmware on the HTTP file server and the media station updates automatically.

In addition to putting the file on the HTTP file server, you can also set the Alternative Provisioning URL option on the app. The Alternative Provisioning URL directs the app to find the upgrade file at a different location.

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Avaya Aura® administration

You must name the upgrade script file E1x9MSUpgrade.txt.

Settings file

Use the settings file to set the parameters required to administer the media station app. The user should only have to enter a telephone number and password to open the media station app. The upgrade script file references the settings file.

See

Upgrade script file on page 24 for more information.

Advanced provisioning options

The media station app supports alternative methods to administer the media station parameters:

• The Alternative Provisioning URL option lets you set an alternate location from where you can download the settings file.

• The Provisioning Group option lets you set a special provisioning group for a settings file.

Advanced provisioning options on page 31 for more information.

See

Avaya Aura® administration

You can administer media stations to work with Avaya Aura® Release 6.2 FP3 and later.

General requirements

Consider the following requirements when administering the media station on Avaya Aura®:

• Administer SIP lines on Avaya Aura® Communication Manager systems using Avaya Aura System Manager and the native Communication Manager administration. Administer SIP lines for the media stations similar to any other SIP lines. If the user is not already using a SIP deskphone, administer the SIP line as an Avaya 9630 SIP deskphone.

• Administer Multiple Device Access (MDA) for the media station. MDA has limitations with the media station, but Avaya recommends using MDA. For example, the media station cannot pick up a call that is active on another MDA device.

• The media station supports up to two line appearances regardless of how many line appearances are administered for the SIP line.

• The media station supports SIP signaling protocol using TCP or TLS.

• The media station cannot use any feature buttons administered on the SIP line.

• Each media station consumes a basic foundation SIP license seat the same as other SIP stations. The media station does not require a mobility suite port license.

Limitations

The following scenarios do not support a media station:

• The media station is in an Avaya Aura® centralized branch deployment model.

• The user is an Avaya Aura® user gaining features from the core Communication Manager system.

• The role of IP Office provides survivable telephony features for an Avaya Aura® system.

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Administration

The media stations do not support the LLDP feature.

Document reference

See Administering Avaya 9601/9608/9608G/9611G/9621G/9641G IP Deskphones SIP or Administering Avaya one-X® Deskphone SIP for 9620/9620C/ 9620L/9630/9630G/9640/9640G/ 9650/9650C IP deskphones for more information about administering SIP lines.

Avaya Aura® Session Border Controller and Avaya Session Border Controller for Enterprise administration

You can administer media stations to work with Avaya Aura® Session Border Controller Release

6.0.x and later and Avaya Session Border Controller for Enterprise Release 6.3 and later.

General requirements

Consider the following when administering the media station on Avaya Aura® Session Border Controller (SBC) or Avaya Session Border Controller for Enterprise products:

• Administer SIP lines for the media stations similar to any other SIP lines. If the user is not already using a SIP deskphone, administer the SIP line as an Avaya 9630 SIP deskphone.

• The media station supports up to two line appearances regardless of how many line appearances are administered for the SIP line.

• The media station supports SIP signaling protocol using TCP or TLS.

• Enable the SRTP option when connecting media stations to Avaya Aura® Session Border Controller or Avaya Session Border Controller for Enterprise.

• The media stations support Avaya Session Border Controller for Enterprise and Remote Worker.

• The media station cannot use any feature buttons administered on the SIP line.

• Each media station consumes a basic foundation SIP license seat the same as other SIP stations. The media station does not require a mobility suite port license.

Limitations

The media stations do not support the LLDP feature.

Document reference

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Avaya IP Office administration

You can administer media stations to work with Avaya IP Office Version 9.0.3 and 9.1.

General requirements

Consider the following requirements when administering the media station on IP Office:

• With IP Office Version 9.0.3, must manually create and edit the settings files and upgrade script file. You must upload these files and the firmware binary file to the IP Office system. You can store the media station upgrade file, settings file, and firmware upgrade script on the builtin IP Office HTTP server, but not the firmware binary file.

• With IP Office Version 9.1, the system generates the settings files and upgrade script. You can store the media station upgrade file, settings file, firmware upgrade script, and the binary firmware file on the built-in IP Office HTTP server.

• When creating an extension for a media station user, select SIP Extension.

• IP Office requires the G.711 codec. The G.722 codec is optional.

• TCP is the recommended SIP signaling protocol. Optionally, you can use UDP.

• IP Office supports Avaya Session Border Controller for Enterprise and Remote Worker.

• Each media station consumes an Avaya IP Endpoints license seat the same as other Avaya SIP endpoints.

Limitations

Consider the following limitations when administering the media station on IP Office:

• With IP Office Version 9.0.3, you must store the media station binary firmware image on a separate HTTP server. See the media station release notes for more information.

• The media station does not support TLS or SRTP.

• You must connect the media station using the Avaya IP Endpoints license, not a third-party Endpoints license.

• Directory information is unavailable from the system.

IP Office does not support media stations in the following scenario:

• The media station is in a centralized branch deployment model.

• The user is an Avaya Aura® user gaining features from the core Communication Manager system.

• The role of IP Office provides survivable telephony features.

Document reference

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Administration

Dialing plan administration

How dialing plans work

The deployment of a dialing plan for SIP calls in an enterprise consists of rules for telephony servers and rules for endpoints. The combination of the dialing plan rules affects how users make SIP calls to users within the enterprise and to users outside the enterprise. The dialing plans used for SIP calls do not apply for calls made on the user’s cellular network.

On an endpoint, the endpoint uses dialing rules that control automatic addition or automatic deletion of dialed digits based on options set on the endpoint. For example, if a dialed number matches a specific pattern, the rules add some digits and delete some digits.

As one of several dialing plan methods, Avaya telephony servers often use the E.164 ITU-T international public telecommunication numbering plan recommendation. E.164 telephone numbers use the following pattern:

+CountryCode-NationalDestinationCode-SubscriberNumber

For example, the pattern +1-202-5551212 is an E.164 telephone number in the United States.

A telephony server configured to support E.164 ensures that calling the same number reaches the same destination, regardless from where you make the call. For example, the user should not need to know the specific prefix digit or international code when making the call from different locations.

You can blend E.164 support with other dialing plan methods such as direct extension calling. The telephony server identifies an E.164 telephone number, determines that the number is actually a local enterprise telephone number, and will not apply the dialing rules.

How the media station interacts with the enterprise dialing plan

Similar to any other enterprise endpoint, the telephony server processes calls made from the media station and might apply the dialing plan rules. This section describes rules and options for the media station that makes it easier for users to dial calls using the native contacts on smartphones.

Smartphone users create contacts on their devices that work with their cellular network. Users do not take into account how a telephony server might process those numbers using rules defined on the telephony server. You must administer the enterprise telephony server so that the user's contacts work whether the users are dialing over the enterprise network or over the cellular network. For example, a user might have an international prefix included as part of a contact's telephone number. You must instruct the user to administer the media station app so that the call routes when made over the enterprise telephony server or the user's cellular network.

Recommended dialing plan setup

Depending on your local enterprise dialing plan, dialing plans have too many variables to define a single recommendation that works for all installations and users. Here are several suggestions to help you administer the enterprise telephony server and media station app so that the dialing plan works in most scenarios.

Important:

Other configuration schemes and rules are available and the system administrator must decide how to configure the enterprise telephony server.

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Dialing plan administration

For international calls:

• Administer dialing rules the enterprise telephony server to support the E.164 dialing plan. Use the Avaya Aura® and Avaya IP Office documentation to administer E.164.

• Instruct media station users to adopt the E.164 scheme for their international contacts. The user might need to manually change some contacts on their smart device.

For domestic in-country calls, administer the enterprise telephony server dialing plan to support dialing domestic numbers the same way done from a mobile device.

For enterprise premises calls, administer the enterprise telephony server dialing plan so that users can dial other enterprise users by specifying the extension number only. Using a dialing plan for local enterprise users allows faster calling to enterprise contacts. Ensure that a user can reach the endpoint using an associated domestic or E.164 number.

Dialing plan options on the media station

The media station app has three options to define how the media station dials telephone numbers. Users can dial telephone numbers manually or by using Contacts on a smart device.

Prefix: Defines the digit or digits added to a dialed string. A prefix is commonly used to gain access to the public switched telephone network. For example, many telephony servers use the digit 9 to gain access to a public switched network.

Numbering Plan: Defines the country numbering plan used for all calls. The media station app supports 203 different country numbering plans. The media station app selects the default numbering plan based on the locale of the smart device.

Converts '+': Defines whether the media station app converts dialed telephone numbers.

• If disabled, the media station app does not convert the telephone number. The telephony server must manage the dialing plan.

• If enabled, the media station app converts the dialed numbers based on the country numbering plan and the telephone number entered.

Telephone number conversion examples

The following tables show examples how the telephony server converts telephone numbers using different conversion techniques. The E.164 rules control the conversions marked E.164. The Landlines rules are local to certain countries where mobile telephone and landline telephone numbers have different dial plans.

United States Numbering Plan Examples

Dialed Telephone Number

+33 1 23 45 67 89 E.164 +33123456789

011 33 1 23 45 67 89 E.164 +33123456789

+33 1 23 45 67 89 Landline 01133123456789

011 33 1 23 45 67 89 Landline 01133123456789

312 555 1212 E.164 +13125551212

1 312 555 1212 E.164 +13125551212

555-1212 Not converted 5551212

Conversion Method Transmitted Telephone Number

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Table continues…

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Administration

Dialed Telephone Number Conversion Method Transmitted Telephone Number

312 555 1212 Landline 13125551212

1 312 555 1212 Landline 13125551212

555-1212 Not converted 5551212

France Numbering Plan Examples

Dialed Telephone Number Conversion Method Transmitted Telephone Number

+33 1 23 45 67 89 E.164 +33123456789

00 33 1 23 45 67 89 E.164 +33123456789

01 23 45 67 89 E.164 +33123456789

+33 1 23 45 67 89 Landline 0123456789

00 33 1 23 45 67 89 Landline 0123456789

01 23 45 67 89 Landline 0123456789

+1 312 555 1212 E.164 +13125551212

00 1 312 555 1212 E.164 +13125551212

+1 312 555 1212 Landline 0013125551212

00 1 312 555 1212 Landline 0013125551212

Upgrade script file

The upgrade script file uses the settings file to download parameters to the media station. You also use the upgrade script file to make firmware upgrades available to media station users. Put the script file on the same server as the settings file.

The media station uses DHCP options 242 and 43 to determine the location of upgrade and settings files. Option 242 takes priority over option 43, but mixes both options if values differ between option 242 and 43.

For consistency, name the settings files E159settings.txt and E169settings.txt. If you want a single file, name it E1x9settings.txt.

If you do create separate settings files, you can create “if” clauses in the upgrade script file to select different settings and firmware files. The following is an example of how you can select a different settings file and a different firmware file:

IF $MODEL SEQ E169 GOTO E169FW IF $MODEL SEQ E159 GOTO E159FW GOTO END

# E169FW SET APPNAME E169_8_13_0.bin GET E169settings.txt GOTO END

# E159FW

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Settings file options

SET APPNAME E159_8_13_0.bin GET E159settings.txt

# END

Upgrade script files follow the same syntax as the Avaya 9600-series IP deskphone script files. For more information about upgrade script files, see Administering Avaya 9601/9608/9608G/9611G/

9621G/9641G IP Deskphones SIP or Administering Avaya one-X® Deskphone SIP for 9620/9620C/ 9620L/9630/9630G/9640/9640G/ 9650/9650C IP deskphones.

Name the upgrade script file E1x9MSUpgrade.txt.

Important:

The firmware update feature is for development purposes only and is not normally used in a production environment.

Install the upgrade script file on the customer’s HTTP server. The media station parameter DHCP IP Address identifies the server where it looks for the upgrade script file. The option for this in the settings file is HTTPSRVR. You can also control this location from the Alternative Provisioning URL option on the media station app. The APPNAME option in the upgrade script file identifies the name of the firmware upgrade file. For example, the binary firmware file is named E169_7_20_19.bin and the app displays 7.20.19–avaya.

The DOCK_FW_INTERVAL parameter in the settings file defines how often the media station checks for new firmware. When the interval passes, the media station polls the upgrade script file to download and install new firmware. This only occurs when a user is no longer on an active call. The installation occurs automatically and the media station reboots in about 90 seconds.

Settings file options

You use a settings file to define and upload administration parameters required by the media station. The settings file you use is similar to the one you use on Avaya 9600 series and 4600 series IP deskphones, but you must use a distinct settings file for the media stations. You cannot use the same settings file you use with other IP deskphones. When a media station uploads the administration parameters from the settings file, the user only has to enter a telephone number and password to register the media station app.

Unlike the 9600 deskphones, when the media station parses a settings file parameter with a value of none or a default value, the media station does not revert to the default setting if the parameter is no longer present. A best practice is to include all settings file parameters, not commented, in the settings file.

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Administration

When administering parameters in the settings file, enter a null parameter as a pair of double quotation marks. You cannot have a parameter with no value. For example, you must put the null value in a pair of double quotation marks:

SET L2QVLAN ""

Settings file parameters common with 9600 deskphones

Parameter name Default

Description and value range

value

CONTROLLER_SEARCH_INTERVAL16 The time in seconds that the media station waits to

complete the maintenance check for monitored controllers. Valid values are 4–3600 seconds.

DNSSRVR 0.0.0.0 Text string containing the IP address of zero or more DNS

servers. Enter the IP addresses, in dotted-decimal format, separated by commas with no intervening spaces. Valid values are 0–255 ASCII characters, including commas.

DSCPAUD 46 Differentiated Services Code Point (DSCP) for audio.

Values range from 0–63.

DSCPSIG 34 DSCP for signaling. Values range from 0–63.

HTTPSRVR 0.0.0.0 A list of IP addresses or DNS names of HTTP file servers

used to download upgrade script files, settings files, and firmware.

L2Q Controls 802.1Q tagging mode:

• 0 = auto

• 1 = on

• 2 = off

L2QVLAN 802.1Q VLAN Identifier. Valid values are 0–4094. Null ("")

is not a valid value and the value cannot contain spaces. This parameter is preserved in RAM which survives reset and is stored to flash (as L2QVLAN_INIT) only on successful registration. This value initializes from L2QVLAN_INIT after power-up. This value will not initialize from L2QVLAN_INIT after reset, but can be modified using the ADDR craft procedure.

LOGSRVR Syslog server IP or DNS address. 0–255 characters: zero

or one IP Addresses in dotted decimal or DNS name format.

MSGNUM Voice mail system telephone number dialed when the user

presses the Voice Mail button on the media station or taps the You have a message prompt on the media station app.

OUTBOUND_SUBSCRIPTION_RE QUEST_DURATION

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For Avaya IP Office, the default voice mail system number is *17.

86400 Number of seconds used in initial SUBSCRIBE messages.

This is the suggested duration value of the deskphone,

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Settings file options

Parameter name Default

Description and value range

value

which might be lowered by the server, depending on the server configuration. Range is 60–31536000 seconds, which equals one year. The default value is equal to 1 day. The maximum value represents one year.

PHNEMERGNUM The emergency number dialed when the media station is

unregistered. The number is your local emergency services number, for example, 911. The user makes an emergency call by pressing the green Call button on the E169 handset or the Call/Volume button on the E159.

Important:

Avaya IP Office does not support the PHNEMERGNUM option and the emergency calling feature.

RECOVERYREGISTERWAIT 60 Reactive monitoring interval in seconds for failover. Valid

values are 10–36000.

SIP_CONTROLLER_LIST Null The list of SIP proxy or registrar server IP or DNS

addresses. Servers used to address SIP registrations and signaling, if operating in proxy mode.

The syntax of the option is host[:port] [;transport=xxx]:

• host is an IP address in dotted decimal format or DNS name.

• port is the optional port number. If not specified, the default port value is 5060 for UDP and TCP or 5061 for TLS.

• transport is the optional transport type, tls, tcp, or udp. If not specified, the default value is TLS.

The first element of this parameter (if applicable) has the highest precedence within the parameter. This parameter can have 0 to 255 characters indicating zero or more IP addresses in dotted decimal or DNS name format. Separate IP addresses with commas and no intervening spaces.

When operating in an Avaya Aura® environment, SIP_CONTROLLER_LIST is also used to access the Personal Profile Manager (PPM).

For IP Office, set the option to SET

SIP_CONTROLLER_LIST <IP Office IP Address>: 5060;transport=tcp. These settings assume that the

SIP registrar on the IP Office has TCP enabled. This is the default and can be checked in the Manager System >

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Administration

Parameter name Default

Description and value range

value

LAN1 > VOIP tab in the SIP Registrar section where it

shows Layer 4 Protocols.

This parameter is the list of Configured Controllers for failover logic. When this parameter has multiple IP Addresses, the ordering of the list defines the priority of the controllers for selection during failover. The first element of the list is the highest priority. The last element is the lowest priority.IP Office does not support failover.

For Avaya Aura®, do not change the port through the CRAFT menu or through System Manager when logged in to a deskphone. In both cases, the deskphone reestablishes a link to Session Manager, which can lead to unpredictable issues. For example, signaling issues where you can make calls through the deskphone, but cannot receive calls. To change the port, logout from the deskphone, then change the port as required and log in to the deskphone again.

SIPDOMAIN Null SIP domain name for registration. Valid values are 0–255

characters, a string representing the domain name.

For Avaya Aura®, you must use a SIP domain name as defined with Session Manager. You cannot use an IP address.

For IP Office, you can use the IP address of the IP Office server. If the IP Office system is part of a DNS network, use that network’s domain name.

SNMPADD Null Text string containing zero or more allowable source IP

Addresses for SNMP queries, in dotted decimal or DNS format. Separate IP addresses with commas, with up to 255 total ASCII characters including commas and no intervening spaces.

SNMPSTRING Null Text string containing the SNMP community name string.

Range is 0–32 ASCII characters, no spaces.

SYSLOG_MODE disabled Type of messages sent. Valid values: disabled, errors,

event, full.

TCP_KEEP_ALIVE_INTERVAL 10 Time interval in seconds after which TCP keep-alive

packets are retransmitted. The interval is started by the system TCP stack (when TCP keep-alive is enabled with specified time intervals). Values are 0–60 seconds.

TCP_KEEP_ALIVE_STATUS 1 Specifies whether the media station sends TCP keep-alive

messages. Values are:

• 0 = TCP keep-alive messages not sent

• 1 = TCP keep-alive messages sent

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Settings file options

Parameter name Default

Description and value range

value

TCP_KEEP_ALIVE_TIME 10 The time interval in seconds the media station sends a

TCP keep-alive message. The system TCP stack controls the time. The timer restarts after application level data (for example, a SIP message) is sent over the socket. When the system is idle, this keep-alive time expires and results in sending a TCP ACK (keep-alive) packet. Valid values are 0–3600 seconds. A value of 0 disables the timer.

TRUSTCERTS Set a trusted certificate by either using the Connected

Smart Device application or by downloading it through the settings file. The TRUSTCERTS parameter specifies a list of names of downloaded files that contain copies of CA certificates (in PEM format), saved in non-volatile memory, and used by the media station to authenticate received identity certificates. The list can contain up to 255 characters. Separate the values with commas without intervening spaces. If you set a certificate using the smart device, it concatenates with, but does not replace, the list of certificates already provisioned.

USE_MEDIA_ENCRYPTION 0 Enables media encryption on the device.

• 0 = Disabled

• 1 = Enabled

Enable USE_MEDIA_ENCRYPTION when you use the media station on an SBC connection.

Settings file media station parameters

Parameter name

DOCK_ADMIN_MENU_KEY Defines the character sequence to enter in the app dial

DOCK_APP_BUNDLEID avaya Controls which media station app version is appropriate

Default value

Description and value range

pad to activate the craft administration mode menu. You cannot enter the sequence using the handset or the dialpad on the media station. Contact services to get the key sequence. The sequence cannot end with the # character.

for the device. You can choose between a GA version or a trial version.

If the user is using the wrong version, the app notifies the user of the incompatibility. The user must remove the current version of the app and reinstall the correct version of the app.

Valid values are:

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• avaya: the GA version of the app

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Administration

Parameter name Default

Description and value range

value

• avaya-cfe: the trial version of the app

DOCK_AUTOMATIC_UNREGISTR ATION_TIMER

-1 Controls if and when the media station unregisters from the telephony server. Unregistration occurs when you disconnect a smart device from a USB or Bluetooth connection.

• -1: Media station remains registered after the smart

device disconnects

• 0: Media station unregisters immediately after the smart

device disconnects

• 1–720: Media station remains registered for

administered number of minutes after the smart device disconnects

DOCK_FW_INTERVAL 1440 (24

hours)

Controls how often the media station checks for new settings, firmware, and trusted certificates. Valid values are 0–10080 minutes. A setting of 0 means the media station never checks for updates. The trusted certificate is downloaded when the interval occurs even if the certificate is not new.

DOCK_HIDDEN_MENUS Null Controls the Settings menus users see on the media

station app. Valid values are:

• ADVANCED_SIP: Hides the advanced SIP options

• GLOBAL_VOIP: Hides the SIP trunking wizard

• NETWORK: Hides the capability to edit network options

DOCK_MANAGEMENT_SERVER Null Defines an alternate URL to use for upgrading the

firmware without using the APPNAME parameter. The URL must have the full path to the binary firmware.

DOCK_REVERSE_SSH_SECRET_ SEQUENCE

Null Defines the character sequence to enter on the handset or

base dial pad to activate the reverse SSH feature. The sequence cannot end with the # character.

DOCK_REVERSE_SSH_SERVER Null Defines a URL for a server where you install the reverse

SSH package.

DOCK_SSH_ALLOWED 0 Enables (1) or disables (0) an inbound SSH connection to

the media station.

DOCK_SSH_CLIENT_ACTIVATION _CODE

Null Defines the character sequence to enter on the handset or

base dial pad to activate SSH.

DOCK_SSH_IDLE_TIMEOUT 0 The number of minutes that an SSH connection can

remain inactive before the SSH connection ends. Valid values are 0 (no timeout) and 1 to unlimited number of minutes.

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Advanced provisioning options

The media station app supports alternative methods to administer the media station parameters:

• Alternative Provisioning URL

• Provisioning Group

Alternative Provisioning URL

The Alternative Provisioning URL is the DNS name or IP address of an HTTP server on the customer network. This server hosts the upgrade script file, the settings files, and the firmware for the media station. The Alternative Provisioning URL overrides whatever HTTP server the media station learns about at boot time from option 242 in DHCP scope. The URL can include directories if needed.

The path to the Alternative Provisioning URL option depends on the operating system:

• Android: Settings > Avaya Media Station > Advanced Parameters > Alternative

Provisioning URL

• iOS: Settings > Avaya Media Station > Network > Advanced Parameters > Alternative Provisioning URL

Provisioning Group

The Provisioning Group option allows you to create a special setting to control provisioning options for a group of one or more media stations. For example, media station users registered on Avaya Aura® Session Border Controller or Avaya Session Border Controller for Enterprise might need different options than those connected on Session Manager. The Provisioning Group option allows you to set different options for each group of users.

For example, you can add an “if” clause in the upgrade script file or settings file to specify a provisioning group:

IF $GROUP SEQ 973 GOTO GA

For more information about the GROUP parameter, see Administering Avaya 9601/9608/9608G/ 9611G/9621G/9641G IP Deskphones SIP or Administering Avaya one-X® Deskphone SIP for 9620/9620C/ 9620L/9630/9630G/9640/9640G/ 9650/9650C IP deskphones.

The path to the Provisioning Group option depends on the operating system:

• Android: Settings > Avaya Media Station > Advanced Parameters > Provisioning Group

• \iOS: Settings > Avaya Media Station > Network > Advanced Parameters > Provisioning

Group

Media station app parameter descriptions

You must administer parameters on a smart device to make a connection with the media station. The media station app has other optional parameters that control sounds, Bluetooth connections, and app parameters. The basic account setup parameters are similar whether you are connecting to an Avaya Aura® Communication Manager system with Avaya Aura® Session Manager or an Avaya

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Administration

IP Office system. Users do not need to administer most parameters. You must determine which parameters you require for your particular installation.

For media station users, a settings file automatically sets these options. You can have users manually enter these parameters, but a settings file applies parameters more completely and accurately. Using a settings file means that user only has to enter a telephone number and password.

Settings > Account Setup > Add SIP Account

Name Description

Username Enter your telephone number on the telephony server.

Password Enter the password for your telephone number on the telephony server.

For Avaya IP Office, use the Telephony Login Code, not the User Password option.

Domain Set the Domain parameter using the SIPDOMAIN parameter in the

settings file.

If not administered in the settings file, enter the company’s SIP domain name administered on Avaya Aura® System Manager, for example, mycompany.com. This domain name might be different from the company’s regular DNS domain name.

Advanced Parameters

Name

Voicemail Enter the telephone number for your voice mail system.

MWI Enabled Turn this option on to enable notification of waiting voice mails.

Prefix Defines the digit or digits added to a dialed string. You use a prefix to gain

Numbering Plan Defines the country numbering plan used for all calls. The media station

Converts ‘+’ Defines whether the media station app converts dialed telephone numbers.

Display Name Not used with Avaya servers.

Description

For Avaya IP Office, the default voice mail system number is *17.

Note:

The Voicemail parameter displays under the Advanced Parameters when you add a new account. After you add a new account, it displays with Username, Password, and Domain.

access to the public switched telephone network. For example, many telephony servers use the digit 9 to gain access to a public switched network.

app supports 203 different country numbering plans. The default plan is the United States numbering plan.

If disabled, the app does not convert the telephone number. The telephony server must manage the dialing plan. If enabled, the system converts the dialed numbers based on the country numbering plan and the telephone number entered.

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Media station app parameter descriptions

Name Description

Auth. Username Not used with Avaya servers.

Proxy Enter the proxy address for the telephony server.

For Session Manager, enter one of the following:

• The IP address of the Session Managersystem on your intranet.

• The IP address of the Session Border Controller when connecting over the Internet.

For IP Office, enter the IP address or FQDN of the IP Office server.

Note:

When you set the proxy using a settings file, information about the SIP transport method and port number often display with this option. You can change those parameters within the Proxy option, but you can also set them using the SIP Transport and Port options.

Registrar Not used with Avaya servers.

Auto Update NAT Not used with Avaya servers.

DNS SRV Not used with Avaya servers.

RTP Port Start Not used with Avaya servers.

STUN Not used with Avaya servers.

— STUN Server Not used with Avaya servers.

SIP Registration Controls settings for SIP registration. You can leave these at the default

values.

— Registration timeout The default value is 300.

— Session timer The default value is 1800.

— Min Session expiration The default value is 90.

— Auto. Unregistration

The default value is -1.

Timer

SIP Signaling Enables access to SIP signaling options.

— SIP Transport The SIP Transport options are UDP, TCP, or TLS. The telephony server

administrator defines the transport options used for the installation.

— UDP Port, TCP Port, or

TLS Port

SRTP Settings Controls settings for Secure Real-time Transport Protocol (SRTP).

SRTP Enables SRTP.

— Encrypt Audio Defines whether the audio stream is encrypted.

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The recommended value is TCP.

You can manually set the port number or let the system automatically select a port number. The telephony server administrator defines the port used for the installation.

For Avaya IP Office, the recommended value is 5060.

Enable this option for Session Border Controller.

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Administration

Name Description

For Avaya Aura®, set this option to Mandatory.

— SRTP require secure SIP Defines whether SRTP requires a secure SIP connection.

For Avaya Aura®, set this option to TLS.

Encrypt RTCP Defines whether RTCP is encrypted. For Avaya Aura®, this must be

unchecked to enable SRTP.

TLS Settings Do not change TLS Settings without guidance from Avaya support.

— CA Certificate Do not change TLS Settings without guidance from Avaya support.

— Client Certificate Do not change TLS Settings without guidance from Avaya support.

— Client Private Key Do not change TLS Settings without guidance from Avaya support.

— Verify TLS Server Cert Do not change TLS Settings without guidance from Avaya support.

— Verify TLS Client Cert Do not change TLS Settings without guidance from Avaya support.

QOS Configuration Controls the layer 3 QOS DSCP tag values.

— Signaling The default value is 34.

— Audio The default value is 46.

Settings > Sounds

Name Description

Ringtone type Sets the ring tone for the media station.

Ring Volume Sets the default ringing volume for the media station.

Alerts Volume Sets the default volume for alerts from the media station app.

Music Volume Sets the default volume for music apps.

Hearing Aid Mode Enables special software that is compatible when using the handset with

hearing aids.

Settings > Bluetooth — iOS only

Name

Wireless iAP Set permanently to On.

Hands-Free Profile

A2DP Controls whether you can stream audio from a smart device to the media

Status Shows the current status of Bluetooth pairing between the smart device

Start pairing Enables pairing with your device over Bluetooth. The media station plays

Disconnect Disconnects your Bluetooth pairing. The media station plays the message

Description

station.

Starting with iOS 7.1, turn off A2DP if you do not want to play audio streams from a smart device to the media station.

and the media station.

the message “Pairing mode: Connecting your device” followed by 2-pitch tone when connected.

“Pairing mode stopped.”

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Media station app parameter descriptions

Settings > Application

Name Description

Recent calls (iOS only) Enables the feature that shows a list of your most recent calls.

Note:

Apple iPads do not display the most recent calls. Android devices always display the most recent calls.

Version Displays the version of the app.

Settings > Avaya Media Station

Name Description

Firmware Version Displays the current firm ware version.

Firmware Status Displays whether the firmware is up-to-date.

Check Update Allows you to check for and download firmware updates.

Network Displays the DHCP or Static networking information for the media station.

VLAN Allows you to enable VLAN service.

VLAN id

Advanced Parameters

— Alternative Provisioning URL

— Provisioning Group Allows you to set a special provisioning group for a settings file.

HW Address Displays the mac address of the media station hardware.

Factory Defaults Resets the media station to factory defaults. If you reset the media station,

Allows you to set an alternative location where you can download the settings file.

you must readminister your options.

Settings > Licenses

Name

Application Displays the license information for the Media Station app.

Avaya Media Station Displays the license information for the Media Station.

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Description

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Chapter 4: Initial setup and connectivity

Preparing the media station for installation

Procedure

1. Remove the parts from the shipping box. Confirm that you have all parts shown in the following table.

E159 Parts

E159 media station base

E159 handset

E159 handset cord

5 V AC adapter and adapter plugs:

• Type A — USA, Canada, Mexico, and Japan

• Type C — Europe, South America, and Asia

• Type G — United Kingdom, Ireland, Malta, Malaysia, and Singapore

• Type I — Australia, New Zealand, China, and Argentina

Table continues…

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Preparing the media station for installation

Warning:

Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the docking cradles)

Note:

The Apple 30-pin cable is incompatible with Android devices. You must provide your own Android 30-pin cable.

E159 cable sleeves for the Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the USB cables)

Note:

Some Android 30-pin cables might not fit in the cable sleeve. In this case, connect your cable to the back of the media station. Route the USB cable through the slot in the media station and set your smart device in the cradle. You can also set your smart device on your desk instead of setting it in the cradle.

Ethernet cable

E169 Parts

E169 media station base

E169 handset

E169 handset cradle (packaged with the docking cradles and USB cables)

Table continues…

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Initial setup and connectivity

12 V AC adapter and adapter plugs

• Type A — USA, Canada, Mexico, and Japan

• Type C — Europe, South America, and Asia

• Type G — United Kingdom, Ireland, Malta, Malaysia, and Singapore

• Type I — Australia, New Zealand, China, and Argentina

Warning:

Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the docking cradles and handset cradle)

Note:

The Apple 30-pin cable is incompatible with Android devices. You must provide your own Android 30-pin cable.

E169 cable sleeves for the Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the USB cables and handset cradle)

Note:

Some Android 30-pin cables might not fit in the cable sleeve. In this case, connect your cable to the back of the media station and set your smart device on your desk.

E169 docking cradles for the Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the USB cables and handset cradle)

E169 tablet bracket

Ethernet cable

2. Remove any transparent protective film or packing materials from the parts.

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Media station rear panel connectors and controls

Icon Name Description

AC Power Input The connector where you connect the AC power adapter.

USB Connector (2) The connectors where you connect USB devices.

Connectivity

Computer Ethernet Port

Ethernet Port The connector where you connect the media station to the

Handset The connector where you connect the E159 handset.

Headset The E169 connector where you connect a headset. Not

Power The E169 power button.

The Ethernet connector where you connect a computer.

network.

supported in Release 1.1.

E159 connectivity

Positioning the media station

Procedure

Put the media station near the network socket and AC power socket, if you require the AC power adapter.

For the best sound quality and microphone performance, avoid putting any objects within 8 inches or 20 centimeters of the media station. Comply with this requirement on all sides of the media station, especially the front of the media station.

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Initial setup and connectivity

Connecting the USB cable

Before you begin

Determine the USB cable that your smart device requires:

• Apple Lightning

• Apple 30-pin

• Generic micro USB

Note:

If none of the USB cables provided with the media station fit your smart device, you must use the USB cable that came with your smart device. You might not be able to use the cable sleeve or the docking cradle when you use another USB cable.

Procedure

1. If using a smart device that you plan to dock on the media station, insert the cable for your smart device in the matching cable sleeve.

2. Adjust the depth of the cable in the cable sleeve to best fit your smart device.

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Connectivity

3. Slide the rear part of cradle to widen the space for the cable sleeve. Route the USB end of the cable through the slot, inserting the cable sleeve into the slot.

4. Plug the USB cable into the USB port on the rear of the media station.

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Initial setup and connectivity

Connecting the handset

Procedure

1. Plug one end of the handset cord into the handset.

2. Plug one other end of the handset cord into the RJ11 port under the base.

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3. Route the handset cord through the slot on the side of the base.

Connecting to your network

Before you begin

Get a CAT 5 Ethernet cable long enough to reach your Ethernet socket.

Procedure

Connectivity

1. Plug one end of an Ethernet cable into the LAN connector at the back of the media station. Plug the other end into the Ethernet network socket.

2. Optional. Plug one end of an Ethernet cable into the computer connector at the back of the media station. Plug the other end into the Ethernet connector on your PC. This connection provides a convenient way to connect your computer to your network.

You can view network connectivity status using the app under Avaya Media Station > Network.

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Initial setup and connectivity

Connecting to AC power

About this task

This task is optional if you install the media station on a PoE network switch.

Procedure

1. Install the proper AC adapter plug type onto the AC adapter.

2. Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket.

Connecting a smart device

Procedure

1. Route the USB, network, and AC power cables under the media station.

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Connectivity

2. Dock the smart device on the media station. Adjust the cradle to hold your smart device securely.

If the media station app is installed on the smart device, the app opens when you dock the smart device. Otherwise, the smart device starts charging.

E169 connectivity

Positioning the media station

Procedure

Put the media station near the network socket and AC power socket, if you require the AC power adapter.

Connecting a smartphone

Before you begin

Determine the USB cable that your smartphone requires:

• Apple Lightning

• Apple 30-pin

• Generic micro USB

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Initial setup and connectivity

Note:

If none of the USB cables provided with the media station fit your smartphone, you must use the USB cable that came with your smartphone. You might not be able to use the cable sleeve or the docking cradle when you use another USB cable.

Procedure

1. If using a smartphone that you plan to dock on the media station, assemble the cable that your device uses to the required cable sleeve.

• For devices that use an Apple Lightning cable, insert the cable as shown in the figure with the side that has the raised key on the connector facing up. Slide the connector into the sleeve. The connector will not slide into the sleeve if you have the raised key facing down.

• For devices that use an Apple 30-pin cable, insert the cable as shown in the figure with the side that has the raised key on the connector facing up. Slide the connector into the sleeve. The connector will not slide into the sleeve if you have the raised key facing down.

• For devices that use a micro USB cable, insert the cable as shown in the figure with the shorter-width side of the connector facing up. Slide the cable into the sleeve.

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2. Insert the cable sleeve into the slot from the top of the media station.

Warning:

Ensure that you insert the sleeve as shown in the following diagram. If you insert the sleeve the wrong way, the sleeve might get stuck in the media station.

Connectivity

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Initial setup and connectivity

3. Route the USB cable under the media station and through the cable channels as shown in the following diagram.

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Connectivity

4. Plug the USB cable into the left USB port on the rear of the media station.

5. Insert the docking cradle into the base that matches the USB cable that you are using. If your smartphone has a case that does not fit in the cradle, do not install the cradle or take the case off the smartphone.

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Initial setup and connectivity

6. Plug your smartphone into the media station.

Important:

If your smartphone does not fit on the media station docking cradle, use the USB cable that came with your smartphone. Plug your smartphone into the USB port on the rear of the media station.

Connecting a tablet

Before you begin

Get the USB cable that came with your tablet.

About this task

Caution:

While connecting and installing your tablet, maintain a firm grip so that the tablet does not accidentally fall off the tablet bracket. When the tablet is on the bracket, the tablet is secure enough for normal use.

Tip:

To remove the tablet bracket, ensure that the power button is in the on position .

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Procedure

1. Install the tablet bracket by gently rotating the bracket into position until you feel the bracket snap into position.

Important:

If you cannot push the power button or the bracket is not slanted, you did not install the bracket in the correct position. When removing the tablet bracket, grasp the bracket from the corners and gently rotate the bracket up and away from the media station. If you try to pull the tablet bracket straight out, you might damage the bracket.

Connectivity

2. Perform one of the following actions:

• To install a tablet in a position where the USB cable power connector is pointing down into the bracket, route the USB cable through the tablet bracket and set the tablet on the bracket.

• To install a tablet in a position where the USB power connector is not pointing down into the bracket, connect the USB cable of the device to the tablet and set the tablet in position on the bracket. This position is also useful if you plan to hold the tablet by hand on occasion.

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Initial setup and connectivity

3. Plug the USB cable into the left USB port on the rear of the media station.

Connecting the handset

Procedure

1. Plug the handset cable into the right USB port on the rear of the media station. Route the cable through the channels under the media station.

2. Put the handset cradle on top of the media station. Put the handset in the handset cradle. Position the cradle so that the magnets secure the holder on the media station.

Note:

If more convenient for you, you can put the handset cradle and handset on any location on your desk. Regardless of placement, the handset must rest in the handset cradle.

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Important:

For the media station to recognize whether the handset is either on-hook or off-hook, you must use the handset cradle. If you misplace the handset cradle, you cannot use the handset and you must disconnect the handset until you get a new cradle. Contact Avaya support personnel to order a replacement cradle.

Connecting to your network

Before you begin

Get a CAT 5 Ethernet cable long enough to reach your Ethernet socket.

Connectivity

Procedure

1. Plug one end of an Ethernet cable into the LAN connector at the back of the media station. Plug the other end into the Ethernet network socket.

You can view network connectivity status using the app under Avaya Media Station > Network.

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Initial setup and connectivity

Connecting to AC power

About this task

This task is optional if you install the media station on a PoE network switch.

Procedure

1. Install the proper AC adapter plug type onto the AC adapter.

2. Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket.

Setting up the media station app

Downloading the media station app

You must download and install the media station app to fully support SIP line functionality on the media station. Other telephony applications can only use the media station as a Bluetooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server.

To learn more about the app, go to the following websites:

• Apple App Store

• Google Play Store

Procedure

1. From your smart device, navigate to the Apple App Store or the Google Play Store.

2. Search for avaya.

3. Select the Avaya Media Station app.

4. Tap FREE.

The icon changes to INSTALL.

5. Tap INSTALL.

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Setting up the media station app

The media station app downloads and installs on your smart device.

Connecting smart devices with Bluetooth pairing

About this task

You must pair the smart device with the media station to create a logical connection with the media station app and the media station. If you do not make a logical pairing using Bluetooth, you must physically connect the smart device to the media station with a USB cable. See

media station to a smart device as a USB accessory on page 56 for more information.

Connecting a smart device to the media station with Bluetooth is a one-time procedure. After pairing the first time, future connections happen automatically until you permanently remove the connection.

When you enable Bluetooth on the smart device, a connection occurs when the smart device is within range of the media station.

Important:

You can connect only one device at a time using Bluetooth.

Before you begin

Connecting the

Download and install the media station app as described in Downloading the media station app on page 54.

Procedure

1. For an iOS device, perform the following steps:

a. Enable Bluetooth on your smart device.

b. Connect your device to the media station using either the dock on top of the media

station or a USB cable.

The media station beeps, plays the message “Pairing mode: connecting your device,” and the media station app opens. You hear a beep and the Bluetooth icon on the smart device shows an active connection.

2. On an Android device, perform the following steps:

a. Put the media station into pairing mode by pressing and holding the Call/Volume button

on the media station until you hear a single click.

After you release the button, the media station plays the message “Pairing mode: waiting for connection.”

b. Enable Bluetooth on your smart device.

The smart device starts searching for the media station.

c. When the smart device detects and displays the media station, tap the media station

displayed on the smart device to initiate the pairing.

You hear a beep and the Bluetooth icon on the smart device shows an active connection.

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Initial setup and connectivity

Connecting the media station to a smart device as a USB accessory

About this task

Connecting the media station to a smart device as a USB accessory is a one-time procedure. On Android devices, you must administer options on the smart device to remember the media station. After connecting the first time, future connections happen automatically until you permanently remove the connection.

If you do not also pair the smart device using Bluetooth, you might lose the connection when you unplug the smart device from the media station.

Important:

You can connect only one device at a time using USB.

Before you begin

Download and install the media station app as described in Downloading the media station app on page 54.

Procedure

1. On an iOS device, connect your device to the media station using either the dock on top of the media station or a USB cable.

The media station app opens.

2. On an Android device, perform the following steps:

a. Connect your device to the media station using either the dock on top of the media

station or a USB cable.

The smart device displays a dialog box asking if you want to remember the media station as a USB accessory.

b. Tap the check box to remember the media station and tap OK.

The smart device displays a dialog box asking if you want to open the media station app when connected to the media station.

c. Tap the check box to always open the media station app and tap OK.

The media station app opens.

Registering the media station app and signing in the first time

To make the app work with the media station, you must enter your credentials in the app to register with the media station. After you sign in the first time, subsequent use of the app only requires that you pair the device using Bluetooth. If you manually sign out from the app, you must manually sign in the next time you register the app with the media station.

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Setting up the media station app

Procedure

1. Open the media station app.

2. Tap Settings > Account Setup > Add SIP Account.

3. Enter the following user credentials as provided to you by your system administrator:

• Username

• Password

• Domain, if requested

4. After entering the user credentials, tap Sign In.

The smart device displays the Settings screen.

5. Tap the smart device Home button.

If sign in is successful, the app displays a green check mark. On some devices, the app also displays your telephone number and the status message Available. For devices that only show a green check mark, you can tap the check mark to display the account telephone number.

Important:

Before you make calls using the media station, ensure that the media station app is registered with the telephony server. The green check mark indicates that the media station app is registered.

Media station registration

When you sign in with the media station app, the media station remains logged on until one of the following happens:

• You sign out of the media station app and the media station unregistration timer expires, if administered.

Important:

Even if you sign out of the media station app, the media station continues to ring on incoming mobile cellular calls. The media station is also the default Bluetooth audio device for the smart device if the Bluetooth connection is active.

• Another Avaya app on the same smart device registers using the same extension.

• You turn off the media station.

When the system administrator does not administer automatic unregistration, the media station remains logged on even under the following conditions:

• The smart device is no longer docked with the media station.

• You turn off the smart device.

• The smart device is not within Bluetooth range of the media station.

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Initial setup and connectivity

When the system administrator does administer automatic unregistration, you can temporarily sign out and disconnect the app from your media station. The smart device saves your options and you can sign back in at anytime.

Important:

When you sign out of the app, you cannot dial any calls using the media station. To make a call to an emergency number such as 911, you must press the green Call button on the E159 USB handset or the Call/Volume button on the E159 media station. Pressing the button automatically dials the number administered with the PHNEMERGNUM option in the settings file. You can also make emergency calls using the cellular service on your smartphone.

Important:

Avaya IP Office does not support the PHNEMERGNUM option and the emergency calling feature.

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Chapter 5: Maintenance

Updating the media station app

Avaya releases regular updates to the media station app. Update the media station app when prompted by your smart device.

About this task

Depending on your smart device, some apps update automatically. Some smart devices require you to manually install the update. If your smart device automatically updates your apps, you do not need to perform any action. If you must manually update your apps, follow this procedure.

Procedure

1. From your smart device, navigate to the Apple App store or the Google Play store.

2. Search for avaya.

3. Select the Avaya Media Station app.

4. Tap UPDATE.

The icon changes to INSTALL.

5. Tap INSTALL.

The media station app downloads and installs on your smart device.

Updating the media station firmware

Avaya releases regular updates to the media station firmware. The customer’s system administrator downloads the firmware from the Avaya support site. If the administrator decides to release the new firmware to users, the system administratior puts the firmware on the HTTP file server. The administrator can also control release of the new firmware by using the GROUP settings file parameter.

The media station checks for new firmware regularly. By default, the media station checks for new firmware every 24 hours. You do not have to manually check for updates, but you can use this procedure to check for updates. If an update is available, the app automatically downloads and installs the update.

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Maintenance

Before you begin

Disconnect from any active calls before you update the media station firmware.

Procedure

1. Open the media station app.

2. Tap Settings > Avaya Media Station.

The app displays the media station options.

3. Under FIRMWARE, tap Check Update.

The media station app checks for an update. If an update exists, the app downloads and installs the new firmware to the media station. During the download and update, the

Settings icon changes to a spinning circle and the app displays a progress bar.

Removing and replacing a cable sleeve

Use this procedure to remove and replace a cable sleeve when you change the smartphone you are using.

Before you begin

Disconnect your smartphone from the media station, turn off the media station, and disconnect all cables from the media station.

Procedure

1. Turn the media station upsidedown.

2. Bend the cable sleeve latch to release the cable sleeve from the media station base.

3. Push the cable sleeve out of the media station base.

4. Replace the cable sleeve and USB cable.

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Chapter 6: Troubleshooting

Frequently Asked Questions

In which direction must I put the cable sleeve in the slot?

To correctly attach your smartphone, you must insert the cable sleeve in the slot in the proper direction. Insert the cable sleeve with the cable sleeve latch facing the back of the media station.

See the following diagram.

How do I reverse a cable sleeve if I inserted the sleeve the wrong way?

From the bottom of the media station, bend the cable sleeve latch and push the cable sleeve out of the media station. You might need to use a tool such as needle-nose pliers to push the cable sleeve out of the media station. Guide the cable sleeve out of the media station from the top of the media station. When the cable sleeve is out of the media station, turn the sleeve around 180° and reinsert the cable sleeve the proper way.

What smart devices are compatible with the media station?

Product compatibility on page 13.

See

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Troubleshooting

Does the media station operate over a wireless Internet connection?

No, the media station does not support wireless Internet connections.

How can I find my SIP user name and password?

Contact your Avaya telephony server administrator.

How do I make a Bluetooth connection?

See Connecting smart devices with Bluetooth pairing on page 55.

I lost one of my cable sleeves. How can I get a replacement?

Contact your system administrator. Your system administrator can order a replacement accessory kit. Use order code 700508212 for the E159 and 700508211 for the E169.

Can I receive a SIP call on my smartphone as if it came from the cellular network?

No, this operation is not possible.

Can I use the # character in my dialing string?

Yes, you can use the octothorpe (#) character as part of the dial string using the dialpad or in a stored number. The octothorpe character does not signify the end of the dial string to initiate the call.

Can I transfer a SIP call on the media station to my mobile smartphone to continue the call?

No, this operation is not possible.

Can I hang up on a conference call and let the other two parties remain on the call?

No. When the user who initiated the conference call ends the call, the other two parties are dropped from the call.

Can I manually transfer a cellular call on my mobile smartphone to the media station to continue the call?

No, this operation is not possible. However, if you are on a cellular call and you become within Bluetooth range of the media station, the audio automatically transfers from your call to the media station.

Why do I hear a busy tone before hanging up on a call?

If the person on the other end of call hangs up before you hang up, the hang up signal causes the busy tone to sound for a brief moment. This is normal operation with the media station.

What can I do with the computer Ethernet port?

The computer Ethernet port provides a switched Ethernet connection for your computer.

Can I listen to music that is on my smart device over the media station speakerphone?

Yes. Use the audio streaming features of your smart device.

Can I connect the media station to the PC port on my 96x1 IP deskphone?

No, the PC port on a 96x1 IP deskphone does not provide a dedicated Ethernet connection. The media station requires a provisioned network connection using a physical Ethernet jack.

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Removing Bluetooth connections and subscriptions

Can I pick up an active call on another Multiple Device Access (MDA) device from the media station?

No, this operation is not possible.

Will the media station app interfere with other Avaya telephone apps?

Remember the following product interactions when using the media station app with Avaya apps such as Avaya one-X® Mobile and Avaya Communicator:

• Avaya one-X® Mobile and Avaya Communicator do not have native support for managing the media station. The apps can use the media station as a Bluetooth speakerphone.

• In the speakerphone mode, the media station operates as any other Bluetooth speakerphone.

• The calls are not handled over the SIP line, but the wireless carrier of the smartphone.

• Got Audio quality might be poorer because the call is not routed over the SIP line.

Removing Bluetooth connections and subscriptions

About this task

You can remove a Bluetooth connection in either of the following ways:

• Using the media station app (iOS only)

• Using the media station Call/Volume button

You can remove a Bluetooth subscription in either of the following ways:

• Using the media station Call/Volume button

• Using the smart device Settings menu.

If you are having problems getting a smart device to connect with the media station, remove the connection before trying to connect again.

Depending on how you remove the Bluetooth connection, you might have to use your smart device Bluetooth menu to disconnect the media station.

Procedure

Removing connections

1. Using the media station app (iOS only), perform the following actions:

a. Select Settings > Bluetooth.

b. Confirm that the status shows paired.

c. Tap Disconnect.

The system removes the Bluetooth connection.

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Troubleshooting

2. Using the media station Call/Volume button, press and hold the Call/Volume button until

you hear two clicks.

The media station plays the message “Disconnecting,” followed by a high-to-low tone sound.

Removing subscriptions

3. Using the media station Call/Volume button, press and hold the Call/Volume button until

you hear three clicks.

The media station plays the message “Clearing all subscriptions.”

4. Using the smart device, perform the following actions:

a. Select Settings > Bluetooth.

b. Tap the Info icon.

c. Tap Forget this Device.

Note:

If you remove the connection using the media station app menu, you must disconnect and reconnect the cable because the pairing does not happen automatically. You must go to Settings > Bluetooth and tap Start Pairing.

The system removes the Bluetooth subscription.

Reverting the media station to the previous version of firmware

About this task

Use this task to revert the media station to the previous version of firmware. Do this only when directed by support personnel to troubleshoot problems with the media station.

Procedure

1. Turn off the media station.

2. Press and hold the Call/Volume button.

3. Turn on the media station.

4. When the Mute icon flashes, release the Call/Volume button.

5. Turn the Call/Volume button about three clicks to the right.

Verify that the Mute icon is flashing one time for every three flashes of the Voice Mail icon.

6. If the Voice Mail icon is not flashing three times, turn the Call/Volume button to the right or left until the Voice Mail icon flashes three times for every one time that the Mute icon flashes.

7. Push the Call/Volume button one time.

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Resetting the media station to factory defaults

The media station restarts with the previous version of firmware.

Resetting the media station to factory defaults

About this task

Use this task to reset the media station to the factory defaults. Do this only when directed by support personnel to troubleshoot problems with the media station.

To reset the media station to factory defaults, you can perform one of the following procedures:

• Use an option on the media station app. Try this method first.

• Perform a series of button pushes on the media station hardware. Use this method only if the media station app is not working or cannot reset the media station.

Caution:

When you reset the media station to factory defaults, you lose all your SIP account settings. You must readminister your account settings after the media station resets.

Procedure

1. Perform the following actions to reset your media station using the media station app:

a. Open Settings > Avaya Media Station.

b. Tap Factory Defaults.

The app displays a message asking whether you want to restore your media station to factory defaults.

c. Tap Yes to start the reset. Tap No to cancel the reset.

2. Perform the following actions to reset your media station using button pushes on the media station:

a. Turn off the media station or remove power by unplugging the AC adapter.

b. Press and hold the Call/Volume button.

c. Turn on the media station or plug in the AC adapter.

d. When the Mute icon flashes or the display shows System Check, release the Call/

Volume button.

e. Turn the Call/Volume button about one click to the right.

Do one of the following actions:

• On the E159, confirm that the display shows Factory Reset.

• On the E169, verify that the Mute and Voice Mail icons are flashing one time each. If the Voice Mail icon is flashing more than once, turn the Call/Volume button counter to the right or left until you see the Voice Mail icon flash one time.

f. Push the Call/Volume button one time.

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Troubleshooting

Next steps

The media station resets to factory defaults.

Readminister your account settings as described in

the first time on page 56.

Registering the media station app and signing in

Media station app freezes when docking and undocking a smart device

Condition

While on an active call, or when idle and displaying the media station app, the media station app display freezes when you dock or undock the smart device.

Solution

After finishing your active call, perform one of the following solutions:

• Stop and restart the media station app.

• Reboot the smart device and restart the media station app.

The media station app displays the Not Connected (Network) message

Error code

Problem description

The media station is disconnected from the network.

Related Links

Resolving a Not Connected (Network) message on page 66

Resolving a Not Connected (Network) message

Procedure

1. Restart your smart device.

2. Turn the media station power off and on.

3. If the condition persists, open the media station app.

4. Open Settings > Avaya Media Station > Network.

Not Connected (Network)

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The media station app displays the Not Connected (Network) message

5. Confirm that the media station has an IP address. If the app does not display an IP address, you might have to reset the media station to factory defaults. Contact your system administrator for support.

Related Links

The media station app displays the Not Connected (Network) message on page 66

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Index

AC power ............................................................................. 15

administration ................................................................

administration overview ....................................................... 18

alternative provisioning URL ................................................31

Android Beta program ..........................................................13

Avaya Aura administration ...................................................19

19–21

Bluetooth pairing ..................................................................55

button descriptions ...............................................................39

codecs ................................................................................. 17

compatibility ......................................................................... 13

connecting

tablet .............................................................................50

connecting power to the media station .......................... 44, 54

connecting smart devices .............................................. 55, 56

connecting the handset ..................................................42, 52

connecting the media station ................................... 40, 44, 45

connecting your network to the media station ............... 43, 53

connectivity ..........................................................................

headset compatibility ...........................................................

headset connections ............................................................15

InSite Knowledge Base ..........................................................8

interoperability .....................................................................

IP Office administration ........................................................21

line protocol ......................................................................... 15

Made for Apple program ...................................................... 13

media station, connecting ........................................ 40, 44, 45

media station, connecting power ...................................

media station, connecting to your network .................... 43, 53

media station, preparing ...................................................... 36

media station app freezes ....................................................66

media station buttons ...........................................................

media station overview ........................................................ 10

44, 54

dialing plan ...........................................................................

dimensions ...........................................................................

documentation ....................................................................... 6

document changes ................................................................ 6

downloading apps ................................................................54

22 15

emergency calling ................................................................57

environmental specifications ................................................15

Ethernet connections ...........................................................

factory defaults ....................................................................

FAQs ....................................................................................

features ................................................................................10

65 61

handset, connecting .......................................................

hardware supply ..................................................................

42, 52

narrowband ..........................................................................17

Not Connected (Network) .................................................... 66

Not Connected (Network) message .....................................66

operating temperature ......................................................... 17

parameter definitions ........................................................... 31

port matrix ............................................................................16

positioning media station ............................................... 39, 45

preparing the media station ................................................. 36

previous version of firmware ................................................64

provisioning group ...............................................................

rear panel connectors ..........................................................

rear panel controls ...............................................................

registering a device ..............................................................56

registration ........................................................................... 57

remove cable sleeve ............................................................60

removing Bluetooth connection ........................................... 63

39 39

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replace cable sleeve ............................................................ 60

resetting the media station ...................................................65

reverting the media station .................................................. 64

safety guidelines .................................................................. 17

Session Border Controller administration ............................ 20

setting registration parameters ............................................ 56

settings file ...........................................................................

signing in ..............................................................................57

signing out ........................................................................... 57

specifications .......................................................................

storage guidelines ................................................................17

support ...................................................................................8

tablet, connecting .................................................................50

temperature, operating and storage .................................... 17

Index

updating

media station app ......................................................... 59

media station firmware ................................................. 59

upgrade script file ................................................................ 24

USB accessory .................................................................... 56

USB connections ................................................................. 15

videos .................................................................................... 8

weight .................................................................................. 15

wideband ............................................................................. 17

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Avaya E159, E169 Installing And Maintaining

Specifications and Main Features

Frequently Asked Questions

User Manual