Avaya E129 Installing And Maintaining

Installing and Maintaining Avaya E129
SIP Deskphone

Release 1.1

Issue 1

March 2015

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Federal Communications Commission (FCC) Interference
Statement

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate this equipment.

FCC/Industry Canada Radiation Exposure Statement

This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.

US/Canada

Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment
complies with the CE Marking requirements.

Canada

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.

http://support.avaya.com, or such successor site as

Australia Warning

The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.

EU Countries

This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 211
Mt. Airy Road, Basking Ridge, NJ 07920 USA.

Japan VCCI-Class B statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

DenAn Power Cord Regulatory Notice for Japan

Warning

The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
The service related to human safety is not allowed because this
device may have the possibility of radio interference.

Power over Ethernet (PoE) warning

This equipment must be connected to PoE networks without routing
to the outside plant.

Contents

Chapter 1: Introduction............................................................................................................  6

Purpose.................................................................................................................................. 6

Intended audience................................................................................................................... 6

Related resources...................................................................................................................  6

Documentation.................................................................................................................. 6

Support............................................................................................................................  7

Chapter 2: Getting started........................................................................................................ 8

Feature description.................................................................................................................. 8

Packaged components............................................................................................................  8

Connection ports.....................................................................................................................  9

Deskphone stand..............................................................................................................  9

Chapter 3: Deskphone installation in the IP Office environment....................................... 11

Installation methods............................................................................................................... 11

Configuration 1 checklist........................................................................................................  11

Configuration 2 checklist........................................................................................................  12

Configuration 3 checklist........................................................................................................  12

Configuration 4 checklist........................................................................................................  13

Preinstallation requirements...................................................................................................  14

IP Office requirements.....................................................................................................  14

Telephone power requirements........................................................................................  15

DHCP server requirements..............................................................................................  15

File server requirements..................................................................................................  15

Avaya IP endpoint licenses requirements..........................................................................  15

Create deskphone users........................................................................................................  16

Adding and configuring deskphone users..........................................................................  16

Configuring user extensions.............................................................................................  16

Licenses............................................................................................................................... 17

Checking the IP Office serial number................................................................................  17

Adding licenses............................................................................................................... 18

Preparing the IP Office system for SIP telephony.....................................................................  18

Enabling the SIP telephones support................................................................................  18

SIP telephones support field descriptions..........................................................................  20

Enabling DHCP on the IP Office system.................................................................................. 20

Setting the DHCP option 66...................................................................................................  21

Providing IP details to the deskphone.....................................................................................  21

Providing firmware and configuration server details to the deskphone........................................ 22

Connecting deskphones to the system....................................................................................  22

Chapter 4: Deskphone installation in the Avaya Aura environment.................................. 24

Preinstallation checklist.......................................................................................................... 24

4 Installing and Maintaining Avaya E129 SIP Deskphone March 2015

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Contents

Preinstallation requirements...................................................................................................  24

DHCP server configuration..................................................................................................... 25

Setting the DHCP server.................................................................................................. 25

DHCP options.................................................................................................................  26

Creating deskphone users.....................................................................................................  26

Connecting deskphones to the system....................................................................................  27

Chapter 5: Secure deskphone administration control........................................................  28

Administration control through the configuration file.................................................................. 28

Administration control through the Web GUI............................................................................  29

Obtaining the deskphone IP address................................................................................. 29

Changing the web access password.................................................................................  29

Hiding the deskphone configuration menus.......................................................................  30

Deskphone configuration menus field descriptions.............................................................  30

Chapter 6: Upgrading the deskphone................................................................................... 32

Automatic upgrade................................................................................................................  32

Manual upgrade....................................................................................................................  32

Downloading the firmware................................................................................................ 32

Upgrading deskphones....................................................................................................  33

Upgrading a deskphone through the deskphone interface................................................... 33

Upgrading a deskphone through the Web GUI................................................................... 34

Upgrading and provisioning settings field descriptions........................................................  34

Chapter 7: Troubleshooting................................................................................................... 37

Prerequisites......................................................................................................................... 37

Installing deskphones through the Web GUI............................................................................  38

March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 5

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Chapter 1: Introduction

Purpose

This document provides installation instructions for Avaya E129 SIP Deskphone. The document also
describes the initial configuration for the deskphone.

Intended audience

The primary audience for this document is anyone who is installing and configuring the Avaya E129
SIP deskphone. These people can include implementation engineers, Avaya BusinessPartners,
solution providers, and sometimes the customers themselves.

Related resources

Documentation

Document
number

Using

16–604369 Administering Avaya E129 SIP

16–604368 Using Avaya E129 SIP

16–604373 Avaya E129 SIP Deskphone

Title Use this document to: Audience

Deskphone

Deskphone

Quick Reference

Administer configurations and
settings for the Avaya E129 SIP
Deskphone.

See the capabilities of Avaya E129
SIP deskphone and to learn about
how various features work.

See frequently used tasks. Users and

Administrators

Users and
administrators

administrators

6 Installing and Maintaining Avaya E129 SIP Deskphone March 2015

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Support

Related resources

Go to the Avaya Support website at
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

http://support.avaya.com for the most up-to-date

March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 7

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Chapter 2: Getting started

Feature description

Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for
communication.

Physical specifications

• Two call appearances

• A 128 x 40 graphical LCD

• Three softkeys

• Dual network ports with integrated Power over Ethernet (PoE)

• Electronic Hook Switch (EHS) with a Plantronics headset

Feature specifications

• Call forwarding

• Call transferring

• Three-way conferencing

• Voice mail

• Deskphone customization

• Do not Disturb

Packaged components

The deskphone comes with one each of the following parts that you must assemble before you
begin the installation:

•

• A handset

• A deskphone cord

• An Ethernet cable

• A deskphone stand

8 Installing and Maintaining Avaya E129 SIP Deskphone March 2015

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Connection ports

Connection ports

Figure 1: Connection ports at the back of the deskphone

Number Port name Description

1 PC A 10/100–Mbps RJ45 port to connect to a personal computer or a

mobile computer

2 LAN A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet

3 Power A 5–V DC port to connect to the power supply

4 Handset An RJ9 port to connect the handset

5 Headset An EHS-suported RJ9 port to connect to a Plantronics headset

Deskphone stand

You can either wall mount your deskphone or attach the stand that Avaya provides.

The stand includes four hooks that fit into four slots in the rear of the deskphone.

March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 9

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Hooks

Getting started

Attaching the stand

Procedure

1. Hold the stand with the arrows facing down and towards the side of the LAN and PC ports.

2. Insert the hooks on the side that does not have arrow marks into the upper two slots.

3. On the arrow-marked side, press the hooks and push down into the lower two slots.

The stand fits into the back of the deskphone.

Detaching the stand

Procedure

On the arrow-marked side, press the hooks, and pull up from the lower two slots.

The hooks in the upper two slots detach simultaneously.

10 Installing and Maintaining Avaya E129 SIP Deskphone March 2015

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Chapter 3: Deskphone installation in the IP

Office environment

Installation methods

To install Avaya E129 SIP Deskphone, you can select any of the following methods:

1. Configuration 1 on page 11 - DHCP server on IP Office: You can enable the DHCP server
on IP Office. The DHCP server returns the DHCP option 66 to Avaya E129 SIP Deskphone
that provides the firmware and configuration server details to the deskphone.

2. Configuration 2 on page 12 - Third-party DHCP server configured with the DHCP option
66: You can use a third-party DHCP server and configure the DHCP option 66. The DHCP
option 66 provides the firmware and configuration server details to deskphones.

3.

Configuration 3 on page 12 - Third-party DHCP server without configuring the DHCP

option 66: You can use a third-party DHCP server and provide the firmware and
configuration server details to the deskphone through the deskphone interface.

4.

Configuration 4 on page 13 - Static IP configuration: You can configure all the IP

parameters and the firmware and configuration server details through the deskphone
interface.

Note:

When you configure the VLAN ID by using LLDP on the switch and the phone, the
supported method for getting the VLAN ID is the standard LLDP-MED.

Configuration 1 checklist

No.

1. Check preinstallation

2. Create deskphone users. See Create deskphone users on page 16.

3. Check the required licenses. See Licenses on page 17.

Task Reference

See Preinstallation requirements on page 14.

requirements.

Table continues…

March 2015 Installing and Maintaining Avaya E129 SIP Deskphone 11

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Deskphone installation in the IP Office environment

No. Task Reference

4. Prepare the IP Office system
for SIP telephony.

5. Enable DHCP on IP Office
server.

6. Connect deskphone to the
network.

7. Secure deskphone
administration control.

See Prepare the IP Office system for SIP

telephony on page 18.

See Enabling DHCP on the IP Office system on
page 20.

See Connecting deskphone to the network on
page 22.

See Secure deskphone administration control on
page 28.

Configuration 2 checklist

No. Task Reference

1. Check preinstallation
requirements.

2. Create deskphone users. See Create deskphone users on page 16.

3. Check the required licenses. See Licenses on page 17.

4. Prepare the IP Office system
for SIP telephony.

5. Set the DHCP option 66. See Setting the DHCP option 66 on page 21

6. Connect deskphone to the
network.

7. Secure deskphone
administration control.

See Preinstallation requirements on page 14.

See Prepare the IP Office system for SIP

telephony on page 18.

See Connecting deskphone to the network on
page 22.

See Secure deskphone administration control on
page 28.

Configuration 3 checklist

No.

1. Check preinstallation

2. Create deskphone users. See Create deskphone users on page 16.

3. Check the required licenses. See Licenses on page 17.

12 Installing and Maintaining Avaya E129 SIP Deskphone March 2015

Task Reference

See Preinstallation requirements on page 14.

requirements.

Table continues…

Comments? [e-mail]