Avaya Digital Mobility Handset BCM User Manual

BCM Rls 6.0

Digital Mobility Handset Users Guide

Task Based Guide

Digital Mobility Handset Users Guide

Notices

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the

limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright.

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The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks

are the property of their respective owners.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Digital Mobility Handset Users Guide .............................. 5

Overview .......................................................................................... 5

Digital Mobility Handset Models ....................................................... 6

Required Information / Equipment ................................................... 7

Logging on to CallPilot Manager ........................................................................ 8

Adding a Subscriber Mailbox ........................................................................... 13

Subscriber Mailbox Settings ............................................................................ 14

Initialising a Mailbox ......................................................................................... 16

Recording Primary or Alternate Greetings ....................................................... 17

Twinning ........................................................................................ 17

Digital Mobility Handset Battery ..................................................... 19

Installing the Battery ........................................................................................ 19

Charging the Battery ........................................................................................ 20

Checking the Battery Capacity ........................................................................ 21

Navigating the Digital Mobility Handsets ........................................ 22

Handset Display ............................................................................. 22

Basic Handset Options .................................................................. 23

Answering Calls ............................................................................................... 27

Hold a Call ....................................................................................................... 27

Making or Answering a Second Call ................................................................ 28

Replying to Messages ..................................................................................... 29

More Handset Options ..................................................................................... 29

Using the Phone Book ..................................................................................... 30

Storing a Number ............................................................................................. 31

Using Text Messages (MSF) ......................................................... 32

Shortcuts ........................................................................................ 34

Accessing BCM Features .............................................................. 35

Configuring the DMC Feature List ................................................................... 36

General information ....................................................................... 37

Troubleshooting ............................................................................................... 37

Avaya Documentation Links .......................................... 38

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Overview

This guide is designed to provide information on the features available on the Digital Mobility 743X, 744X, 413X 414X, 4135, 4145, & 4145EX handsets. The following features are available:

 Twin to a fixed set to allow remote reception of calls.  Make and receive calls from the handset, within the range of the

system the handset is subscribed to as an independent set.

 Transfer and conference calls from and to the handset.  Display an internal caller by name, and an external caller by number or

name, depending on how the external line is set up.

 Query the voice mail system using the mail extension or the Message

Waiting button.

 Call forward calls, and cancel call forward, to another set, to voice mail,

or to an external number.

 Determine when a call gets forwarded: all calls, on busy, or if call is not

answered.

 Make a second call while a call is in progress.  Shuttle between two calls.

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Digital Mobility Handset Models

The 743X, 744X – 413X , 414X models are a low cost handset targeted at industry, warehouses, hospitals and retail environments.

The 4145Ex handset is an intrinsically safe wireless handset. It has been designed for use in hazardous environments, such as chemical or oil industries.

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Required Information / Equipment

Ensure that the Digital Mobility Controller has been installed and configured successfully and that the Digital Mobile handsets have been registered and subscribed to the system. Please refer to the Digital Mobility Configuration Guide.

Equipment required and already installed should include:

 Digital Mobility Controller  Digital Mobility Base Stations  Digital Mobility Repeaters (as required)  Digital Mobile Handsets

 Voice Mail Access  Digital Mobile handsets have the ability to access Voice Mail mailboxes

for both internal, stand-alone systems, and external voice mail systems accessed over a private network (as with MCDN). To facilitate this, there is a Message Waiting Indicator (MWI) available on the Digital Mobility 4145, and 4135,4145 EX handsets.

If the Digital Mobile handset is being used as a stand-alone set, then the CallPilot Manager set up is the same as for any other BCM set.

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Logging on to CallPilot Manager

The following process describes how to access CallPilot Manager from Element Manager.

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

2. Alternatively, double-click on the Business Element Manager desktop icon.

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3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

7. You will be presented with the Element Manager interface.

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8. To access CallPilot Manager: Select the Configuration tab, open the Applications folder, select the Voice Messaging / Contact Center link, and then click to Launch CallPilot Manager.

9. You will be presented with a Security Alert Screen. Read the alert and click Continue to this website to continue.

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10. The Main Menu of CallPilot Manager will be launched.

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