Avaya Definity 8434DX User Manual

DEFINITY® Communications System Generic 2 and System 85

8434DX Voice Terminal User’s Guide

555-104-767 Comcode 107985525 Issue 2 October 1997

NOTICE

While reasonable effort s we re m ad e to ensu re that the information in this do cu men t was comp let e and a ccu rat e a t t he t im e of pri nti ng , Luce nt Te chn olo gi es ca n a ssu me n o responsibility for any errors. Changes or corrections to the information contained in this document may be incorporate d into futur e issue s.

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Order: Document No. 555-104-767

Issue 2, October 1997

For more i nf ormati o n a bout related documents, see Business Communications Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This voice terminal is H e arin g Aid Comp atible (HAC). In addition, some units have

“HA C ” printed o n t h e m.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for th e security of you r sys te m . Luc en t Technologies does not warrant that this prod uc t is im mune from or will prevent unauthorized use of common-ca rrie r tele co mm unication ser vic es or facilitie s ac ce ss ed thr o ugh or connected to it. Luc ent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this prod u ct to fully un d erst a nd the feat ur es availab le th at m ay reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies

REFERENCES TO AT&T

Any references within this text to American Teleph one and Telegraph Corporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is cross-references to books published prior to December 31, 1996, which retain their original AT&T titles.

Prepared by

Your 8434DX Voice Terminal

The 8434DX voice terminal is designed so you can conveniently use the many features of the Lucent Technologies DEFINITY

Communications System Generic 2

as well as the features of System 85. Figure 1 and Figure 2 show two different versions of the 8434DX.

• On the 8434DX voice termi nal shown in Figure 1, the button allows you

to access two additional features. You can sel ect a personal ized ringin g pattern for your voice termin al by p ressing and then . With this version of the 8434DX, you can also manually adjust the acoustical quality of the built-in speakerpho ne for its surrou nd in g e nvir o nm e nt (th e Reset Sp e ak e rp ho n e featu re ) by pressing followed by .

• The version of the 8434DX voice terminal shown in Figure 2 has a butt o n

which allows you to select a personalized ringing pattern for your voice terminal. You do not need to manually reset your speakerphone with this version.

Before using your 8434DX voice terminal, look at Figures 1 and 2 below an d on the next page in order to familiarize yourself with the type of voice terminal you are using and then read the description and procedures for each feature you wish to access.

Shift

Hold

Shift Speaker

Ring

Figure 1. One Version of the 8434DX Voice Terminal

Volum e

Shift

Transfer

Test Conf

Mute Drop

Speaker

Hold

Reset Spkr

456

ABC D EF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

Hold/Ring button

24 Call

Message ligh t

Speaker/

Display

Handset jack

Line jack

Speakerphone/headset

Ring

NextPrevExit

Expansion

Message

LINE

EX MOD

Reset

Speaker

button

adapter jack (on back of voice terminal)

(on back of voice terminal)

appeara nc e / feature buttons

modul e jack (on back of of voice

terminal)

Handset

Transfer bu tto n

Conference

Shift button

Test butto n

Mute butto n

Softkeys

Display control

Drop butto n

Volume control

10 Call

button

buttons

appearance

feature buttons

button

Figure 2. Another Version of the 8434DX Voice Terminal

Hands et ja ck

Volume

Ring

Transfer

Test Conf

Mute Drop

Speaker

Hold

456 78

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Dial pad

24 Call

Message

Display

Line jack

Speakerphone/headset

NextPrevMenu Exit

Expansion

LINE

EX MOD

adapte r jack (on back of voice terminal)

(on back of voice terminal)

appeara nc e / feature buttons

module jack (on back of voice terminal)

Hold button

light

Handset

Transfer but ton

Conference

Ring button

Test button

Mute button

Speaker button

Softkeys

Display control

Drop button

Volume control

10 Call appearance/

button

buttons

feature bu tto ns

button

The following features on the 8434DX voice terminal shown in Figures 1 and 2 are listed alphabetically for your conveni ence. Explana tions for each feature are also provided.

Conference button

For setting up conference calls. This button is labeled

Dial pad

The standard 12-button pad for dialing phone numbers

and accessing fe atur e s. The lette rs “Q” and “Z” have been added to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised bars for visually-imp aire d use r s.

Display

A 2-line by 40-character display.

Display control buttons

These four buttons are labeled , , , and

is used to enter Softkey Mode and access

the first feature option screen.

is used for exiting the Display Mode and returning to

Normal (call-handling) Mode.

and are used to go back and forth through

the feature option screens.

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Conf

Menu Exit

Exit

Expansion Module jack (on back of voice terminal)

The “EX MOD” jack cannot be used on voice terminals connected to a DEFIN IT Y Ge n er ic 2 or to a System 85.

Handset

A handset is provided for placing and receiving calls. (The handset is also known as the rec eiver.) In most cases, you mu st lift the hand set (go of f-hook) or ac tivat e the speaker or speake rphone before you can use a feature.

Handset jack (on back of voic e terminal)

This jack is for connecting a hand se t to you r voice term in al. The jack is labeled

Hold button

A red button for putting a call on hold.

(On some 8434DX voice terminals, this can be used as a Hold/Ring button)

If your 8434DX has a button, you can press and then to select a personalize d ring for you r vo ice terminal from eig ht po ssible ringing patte r ns.

Line jack (on back of voice terminal)

This jack is used for connecting a line cord to your voice terminal. The jack is labeled “LINE.”

Message light

A red light which goes on steadily when a message has been left for you. This button may be labele d M essage or .

Mute button

For turning off the microphone associa t ed with the hands et or the built-in speakerphone so the other person on the call cannot hea r yo u.

Ring button

If your 8434DX has a button, you can use this button to select a personalized rin gin g p atte r n from eight p ossible ringing p a tte rns.

Shift Shift

Hold

Ring

Shift button

A blue button on some 8434DX voice terminals which can be used to access two additional features (when is active, the red light ne xt to the button is on):

When used wit h , you c a n se lect a per so nalized ring from among eight available patterns.

When used wit h , you can pe rfo rm an acoustic test of the environment and adjust the speakerphone to the surrounding acousti c environment for optimal performance (for the built-in speakerphone option only ). Note: This feature needs to be used only on those 8434DX voice terminals on which the Reset Spkr label appears u nder t h e

button.

Softkeys

The five buttons located below the display and labeled with arrows ( ), correspond to words on t he di s pl ay s creen. You can use the softkeys along with display control keys to access up to 15 features on your voice terminal in addition to those features administered on the call appearance/ feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager . For procedures for using these softkey features, see “Using the Display, Softkeys, and Display Control Buttons” later in this guide.

Shift

Hold

Speaker

Speaker button

For accessing the built-in 2-way speakerphone. Note: Your voice terminal can be set for either the Speaker

(listen-only) f eature or the Speakerphone (listen and talk ) feature. Che c k wit h yo ur syste m m anager to see how your Speaker button is to be used.

(On some 8434DX voice terminals, this can be used as a Speaker/Re set Spkr button)

If your 8434DX has the Reset Spkr label under the button, you can also use the Reset Speakerphone feature. When you press and then

(your voice

terminal must be on-hook, and it must be set for the Speakerphone feature), you hear a set of tones as the speakerphone performs an acoust i c t es t of the enviro nment . When the tones stop, your spea k e rphone has finis he d adjusting itself for optimal performance and is ready for use.

Speakerphone/headset adapter jack (on back of voic e terminal)

This jack is used for connectin g an exter n al spe ak erphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal. The jack is labeled .

10 Call appearances/ feature buttons (on left)

At least three of these 10 buttons on the top l eft of the voic e terminal are devote d to incom ing and outing calls (call appearances) and are labeled wit h an e xte ns io n nu m be r. The remaining buttons can also be call appearance buttons, or they can access features (feature buttons) and are therefore labeled with a feature name.

Speaker

Shift Speaker

Test button

When the voice term inal is in itially powered up, the gr een light next to

flashes if the link wit h the DEF I N ITY

switch or with System 85 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communi cate with the DEF I N ITY switch or with System 85, and then goes off after a short period of time. After the voice terminal is powered up, you can press to

test the lights and the display on your voice terminal.

24 Call appearances/ feature buttons (on right)

These 24 buttons on the right of the voice terminal can be used either for inc oming or outgoi ng calls (call appearances) and are labeled with an extension number or for accessing features (feature buttons) and are labeled with a feature name. Each has a red light telling you this is the line you are using or this is the line you will get when you lift your han ds e t. The gre e n sta tus light ne xt to each call appearance and feature button tells you the line or feature is being used.

T ransfer button

For transferring a call to another voice terminal.

Test

V olume control button

For adjusting the volume of the followin g:

• The speakerphone or speaker when a call is in progress using the 2-way sp e aker p ho ne or 1-way speaker

• The handset receiver level while a call is in progress using the hand se t

• The tone ringer when the speaker is off and either the handset is inactive o r the to ne rin ge r is ac tive

Note: When the speaker is active, the ringer volume is automatica lly red uc e d to a low set ting. The volume is restored when the speaker is turned off.

Remember: The Volum e co ntrol but ton on your vo ice terminal does not control the volume level of adjunct equipment.

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 83434DX voice te rminal. Each description includ e s what each featur e does and how you might want to use it.

Note: You will automatical ly hav e th e following features on your vo ic e term inal : Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mod e/Exi t featu re (labele d on the voice term inal ) among the display features. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 2 or with System 85.

You may also be able to use up to 15 other features accessed with the softkeys and display control buttons. These features are in addition to the features administered on the call appearance/feature buttons on your voice terminal. Check with your system manage r to see whic h so ftk e y feat ure s are availabl e to yo u.

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an

Exit

extension number, or a feature or trunk code. There are three possible types of

lists — personal, group, and syste m — and you c a n hav e a total o f thre e lists . Numbers on a personal list are programmable by you; numbers on all other lists are programmable o nly by the syste m manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system mana ge r for th e types of lists you have and how m a n y of e ach li st.

Automatic Callback Sends you a spec ial 3-bur st rin g ind ic atin g a pre viously busy or unanswere d ex tensio n is no w availa ble . Use to avoi d constant redialing wh en yo u wish to speak to someone who is frequently busy on the telephone. Note: You can use this feature only for extensions, not for outside numbers.

Bridging /Ma n ua l Exclusion Permits you to answer or join in calls to someone else's extension by p re ssi ng a bridged appearance button on your voice terminal. This button can be any call appearance butto n labeled with an other us er’s primary extension nu m be r, as assigned to you by your system manage r. Use to assist in handling calls for a des ignated coworker. Note: You can use the Manual Exclusion feature to keep ot her users with whom yo u have a bridged call ap pe a ran ce fro m listening in on an existing call.

Call Coverage/Consult Provid e s a utomat ic redire ction of certain ca lls to yo ur vo i c e terminal for answ e rin g. (Your system manager determ ine s which calls will be sen t to you.) Use to answ er cal ls for oth e r exte ns io ns for whom yo u p rov id e cov e rag e. C all Coverage can also aut omatically redir ec t your calls when your vo ice te rminal is busy, you are out of the office, or you have pressed the Send All Calls button. Note: If you are a covering user, you can use the Consult feature, after ans w e ring a coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the callin g party to the convers atio n, transfer the call to the principal, or return to the calling party.

Call Forwarding — Busy/Don’t Answer Temporarily for war d s all your calls to another extension or to the attend ant if your vo ice te rminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

Call Forwar di ng — Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at yo ur vo ice te rmin al, for ret rieval at any extension. Use when you need to go elsewhere to get informat io n duri ng a call, or whene ver you wish to complete a call from a differ e nt locat ion . Als o, if the call receiv e d is for someone else, use it to hold the call until the called party can answer it from another voice termi nal.

Call Pickup Lets you ans we r a call at your vo ic e term inal for anoth e r extension in your pickup group. Use when you wish to handle a call for a group member who is absent or unable to answer. Note : You can use this feature only if you and the called party have bee n assig ne d to the sam e pic ku p group by yo u r sys te m man age r.

Conference Allows you to add a third party to a cal l, so you can conduct a 3-way conversation. (If you want to conference more than three parties, call your attendant for assistance.) Use to set up time-saving conferences, or to spontaneously include a third party important to a conversa t io n.

Drop Disconnects f rom a call wit ho ut requiring you t o ha ng up the handset, tur n off the speakerphone , or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone for another action after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate anoth e r featur e, ans wer a wait ing c all, or leave your

voice terminal to do ano th e r task . Use wh e n you have a call you don’t want to dr op , but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives yo u quick access to spec if ie d extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidl y dial frequen tly cal l ed numbers .

Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and with System 85 R2V4 and some R2V3 systems. Check with yo u r system manager to see if the feature is available in your system. Note: This feature can be accessed either with the softkeys or by pressing an administered feature button.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial mes sage center, AUDIX, a covering user, to retrieve a sho rt, standard me ssag e wh ich gives your nam e and e xte nsion, the dat e and time you cal led, and the nu m be r of time s yo u calle d. Use any tim e you want to have someone call you ba ck; it wil l help cut down o n rep eate d call att empts. This feature also allow s ot her p eople in yo u r sys te m to leave a message for you.

Message Lets you know a caller has left a message for yo u wh en the m essage ligh t goes on. You can then follow your system manager’s local message retrieval procedures to get your message. See the Message Retrieval procedures under the

Displa y Feature s heading.

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use wh en you want to confer with some o n e in th e room wit h yo u, but yo u do not want the other person on the call to hear your conversation.

Priority Call ing Allows you to call ano ther extension with a distinctive 3-burst rin g to indicate your call requires immediate attention. Use when you have important or timely inform ation f o r som eo ne .

Reset Speakerphone O n those voice terminals that have the Reset Spkr label under the button, you can use this feature to initiate an acoustic test of the surrounding environment by using a sequence of tones. When the tones stop, your speakerpho ne has finished ad justing itself for optimal perform a nc e . It is now re ad y for use. Use whenever you move your voice terminal to a different location (even in the same room), or whenever the light next to

is fluttering, or when the

display shows you a message that the sp ea k erp ho n e nee ds to be r eset . You can access this feature by pressing

and then or pressing the softkey

below the word “Begin ” on the di splay. Important: You only need to use this feature if the Reset Spkr label ap pea rs un d er the button and the vo ice te rmin al is set for the Speakerphone feature.

Select Ring Allows you to choo se yo ur own personalized ring ing pa tt er n fo r yo ur voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. Note: According to the 8434DX voice terminal yo u ar e using , this feat ure is acce ssed ei ther by press ing

and then (if your 8434DX has a button) or by pressing the

button (if your voice terminal has a button).

Send All Calls Temporarily sends all your ca lls to the ex te nsion of a person designated to answer them when you cannot (perhaps a secretary or receptionist).

Speaker

Shift Speaker

Speaker

Shift Hold Shift Ring Ring

Use when you will be away from your desk for awhile, or when you do not want to be interrupted by telephone calls.

Speaker (Listen-Only) In the listen-only mode, allows you to place calls or access other voice featu re s wit ho ut lifting the ha ndse t. Ho wever, in order to speak to the other party, you must use the handset. Use with feature activities that require listening only, suc h as di aling while the han d se t is on- hoo k , mo nito r ing calls o n hold , and retrieving messag es . No te: Your voice terminal may be administered for either Speaker (listen-on ly) or the Speakerphone (list and talk) function. Check with the system manager.

Speakerphone Al lo ws yo u to place and answer calls or access other voice features without lifting the han d se t. Use the built-in speak erp hone any time you pre fer hands-free communication, both speaking and listening, or for group conference situations. Note: Your voice terminal has either th e Spea k er (liste n-only) or the Speakerpho ne (liste n and speak) feature. Check with yo ur syste m m anager to see how your voice te rm inal is admini stere d . Note: If your 8434D X has a button, you can press and then to initiate the Reset Speaker phon e feat ur e. As the built -i n speak erp hon e perfor ms a test of the surrounding acoustic envir o nm e nt , you will hear a sequence of tone s. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. (See “Rese t Speaker p hone.”) Important: You can us e this fea ture onl y if the Reset Spkr label appears under the button.

Test When the voice terminal is initially powered up, the green light next to flashes if the link wit h the DEF I NI TY switc h o r wit h System 85 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 85, and then goes off after

Shift Shift Speaker

Speaker

Test

a short period of time. After the voice terminal is powered up, you can press to test the lights and the display on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Display Features and Features Used with the Softkeys

Note: Besides the display features listed and described below, you can use also up to 15 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Exit Use

to leave Display Mo d e (afte r us ing any display or softk e y feat ur e)

and retu rn to Norm a l ( call-handling) Mode . Once you a r e in Normal Mode, y o u ca n use the display to identify current call appe aran ce, callin g/ call ed pa rt y, and calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow ( ) appe ars above the featu re abbreviation; if the arrow does not appear above the feature, the feature is off. If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

Inspect Shows you call-related informatio n for an incom in g call wh e n you are already active on a call. Use to identify and screen ne w calls .

Message Retrieval Allows you to retrieve m essages left for you wh en yo ur M essage light is on. Will also let you retrieve m e ssages for other voice te rm in als no t eq ui ppe d with a display (if you are authorized as a systemwide message retriever by your

Test

Exit

system manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal See “Exit.” Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measur e elap sed tim e. Use in ord er to kee p track of time spe nt

on a call or task.

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Displa y Feature Procedur es, give short, step-by-step instructions for using each

feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

• The first time you use these procedures, you will need to customiz e t hem for yourself by obtaining the followin g inf orm ation from your syste m m anager:

➤ Your system manager may assign call appearances or features to some of the

34 call appearance/feature buttons on your voice terminal. T o the right of each feature nam e in this section is a box. For each feature yo u hav e on yo ur vo ice

terminal or feature you can access with the softkeys (see “Note” below), mark a in the blank box as a reminder. The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and the Normal Mode/Exit feature are already marked for you. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manage r t o see what othe r features you can use with the DEFINITY Generic 2 or with System 85.

Note: You ma y also be able to use up to 15 additional features accesse d with the softkeys and d isplay control butto ns . Che c k with your syst em m anager to

✔

see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those featur es .

➤ Any feature not appearing on a button o r accesse d with the display and

softkeys can be activated or can celed by dialing a 1-, 2-, or 3-digit feature access code . Ask yo ur syste m m a n a ger f o r the feature access codes for th e features you need, and then write the assigned code number in the provided blanks in each feature procedure.

• If you receive an intercept tone (high-pitche d, altern ating high and low to ne) while attempting to operate any featu re , you have tak e n to o muc h time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

Conventions Used in The Following Procedures

and

Each of these boxes represents a button that has a feature assigne d to it. Th e button is labe led with the feature name , some tim e s fo llo wed by an e xte ns io n number (shown as xxxxx) or a person’s name.

This rectangular box, 2 lines by 40 ch aracte rs , represents the 8434DX dis play screen . Li ke t he example to the left, the second line appearing on the display will mo st lik el y list the f e atur e s you can access with the softkeys. For directions on using the display and softkeys, see the section titled Using the Display,

Softkeys, and

[handset tones]

The tone that appears in brac k ets after a ste p, such as [dial tone], indicates what you should hear from your handset (o r sp e ak er p ho ne ) af te r su ccessfully performing that step.

For a list of tones and their me anin g, see th e sec tion titled Tones and Their Meanin gs.

Feature

Feature xxxxx

LWC CnLWC Cnslt AutCB Timer

Troubleshooting (Later in This Guide)

Later in this guide yo u will find a short section on troubleshootin g. Use the procedures listed in that section if you ha ve pro ble ms in using your voice te rminal.

Quick Reference Lists (At the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and atte nd ant ext en sions. Once you ha ve com plet e d the lis ts, rem ov e the page from the guide (tear along the perforati on ) , and keep the list s near your voi ce terminal.

Using the Display, Softkeys and Display

Control Buttons

The following in for m ation will help you use the d isp lay, the softkeys, and the display control buttons on yo ur 8434DX voice terminal.

The softkeys are the five keys labeled with arrows ( ) located directly below the display. The four display control buttons, labeled , ,

and

are located under the softkeys. Figure 3 shows the location of the softkeys in relation to the display above the sof tkeys and the display co ntrol buttons below them.

Figure 3. The Display, Softkeys, and Display Control Buttons

Menu Exit

Softkeys Display

control

Display

NextPrevMenu Exit

buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from five different features.

You can enter Softkey Mode by pressing the displa y opti on button label ed . The following is an example of a feature option screen.

The top line of each feature option screen shows you the status of each of the five features. An arrow appears above the name of a feature if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is act ive bec au se the re is an arro w above that feature name.

Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

The second line on each feature option screen shows the feat ures you can access. To use any of these features, you must press the softkey below the feature name. For example, on the feature option scre en shown on the previous page, yo u can leave a message for another extens io n to call yo u bac k by pres sing the so ftkey be lo w LWC

LWC CnLWC Cnslt AutCB Timer

(the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of five features, press the display control button labeled ; to move back a screen, pres s the d isplay control button labele d . P ress

or until the feature you want to use appears on the second line.

The following flowc har t (Figure 4) shows the features on each of the three feature option screens.

Figure 4. The Three Feature Option Screens

LWC CnLWC Cnslt AutC B Timer

CFrwd CPark Excl TmDay PCall

Prog Pause Spres Mark Wait

Leave

Word

Calling

Cancel

LWC

Automatic

Callback

Timer

Call

Forwarding

Call Park

Time/

Date

Priority Calling

Abbreviated Dialing (AD)

Program

Pause

Mark

Wait

Manual

Exclusion

Consult

Suppress

Note: On the DEFINITY Generic 2 or on System 85, the Call Forwarding feature

accessed with the softkeys is Call Forward — Follow Me. To use the Call Park feature on the DEFINITY Generic 2 or on System 85, the Call

Park button must be administered as an Abbreviated Dialing button and programmed with the Call Park trunk group access code. The Recall feature must be administered on one of the feature buttons .

An error tone (one beep) may sound when you have made a mistake in your softkey entries.

Press at any time to exit Softkey Mode and return to Normal (call-handling) Mode.

Exit

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 15 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3- bur st ri ng. You can activate this feature wit h the sof tk ey s in the following way:

To access a feature with the softkeys (Priority Calling is used in thi s example)

1 Press

• The display shows the initial feature option screen:

2 Press

• The display shows:

LWC CnLWC Cnslt AutCB Timer

CFrwd CPark Excl TmDay PCall

3 To use the Priority C alling feature , press the softkey

below PCall and then dial the extension. Note: When the feature is activate d , after th e

display scre e n shows you the digits you are di aling , an arrow appears above the feat ur e, as in the example below. If there is not an arrow above the feature, the feature is off.

When bot h parties ha n g up fro m the c all, t he arr o w above PCall (showing f ea tur e status indicatio n) disappears.

CFrwd CPark Excl TmDay PCall

Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Te rminal)

Important: You can use the Reset Speakerphone feature only if the Reset Spkr label appears under the butt on.

When you fir st pow e r up the vo ice te rm inal, the follow ing d isp lay appears.

When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your spea k erp ho n e has finished adju sting itself for optimal perfor m an ce and is ready for use. For more information about the Reset Speakerphone feature, see

“Reset Speakerphone” in the Voice Feature Procedures section later in this guide. Note: If you are using an 8434DX without the button, the voice te rmin al

will automatically reset the built-in speakerphone when needed.

Speaker

PLEASE RESET SPKR.

Begin Cancel

Shift

T o reset the speakerphone (when the voice terminal is first powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to

will continue to

flutter.)

• If you press the softke y be lo w Be gi n, the di sp lay shows the follo win g tim e d scr een:

• You will hear a set of risin g tone s as th e speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

Speaker

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

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