Avaya Definity 6408 User Manual
6408 - 6416 - 6424 Voice Terminal
User’s manual
DEFINITY
G3 - Release 6.3 or later
555-230-758
Issue 1, July 2000
Copyright
2000 Lucent Technologies
All rights reserved
Notice
While reasonable efforts were made to ensure that the information in this document was complete and
accurate at the time of printing, Lucent can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated into future issues.
Trademark information
DEFINITY is a registered trademark of Lucent in the U.S. and throughout the world.
Safety warning
This terminal may only be connected to a DEFINITY system.
Disclaimer
Intellectual property related to thi s product (including trademarks) and register ed
to Lucent Technologies Inc. has been transferred or licens ed to Avaya Inc.
Any reference withi n the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books publishe d prior to Apri l 1, 2001, which may ret ain t heir origi nal Luce nt t itles.
Avaya Inc. for med as a result of Lucent’ s planned restructuring, designs builds
and delivers voice, converged voice and data, customer r elationship management, messaging, multi-service networki ng and structured cabling products and
services. A vaya Labs is the research and deve lopment arm for the company.
3
Your voice terminal
Preset feature buttons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the display control buttons and softkeys
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the call appearance/feature buttons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic features
Placing a call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
To automatically redial an extension that was busy or did not answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Placing a call on hold and returning to it
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Transferring a call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting up a conference call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
To drop the last party added to a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Sending or redirecting your calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
To send all calls immediately to coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
To temporarily redirect all calls to an extension or outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Advanced features
Programming an AD softkey
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programming an AD button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programming an AD personal list item
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
To place a call using an AD list button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming a feature onto an available button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering a call placed to a coworker unable to answer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Searching the directory for a name
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Entering a call to make an important announcement
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Appendices
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call purpose identifiers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 Your voice terminal
Your voice terminal
Preset feature buttons
Using the display control buttons and softkeys
Using the call appearance/feature buttons
Speaker button: to access the Speaker (listen-only), Group listening or Speakerphone
feature (listen and talk). Check with your system manager to see how your voice terminal is
set. The light next to the button goes on when
the feature is active.
Mute button: to turn off the microphone associated with the handset or the built-in speakerphone so the other person on the call cannot
hear you. The light next to the button goes on
when the feature is active.
Hold button: to put a call on hold until you can
return to it.
Redial button: to automatically redial the last
number you dialed (outside, extension, trunk
number or feature access code).
Transfer button:
• while off-hook, to transfer a call to another
voice terminal.
Conference button:
• while off-hook, to set up a conference call
of up to 6 people including yourself.
• while on-hook, to test your voice terminal
lights and display.
Note: If the message «EXPORT VERSION» is displayed, press the Transfer button while on-hook. If
you experience any difficulty, contact your system
manager.
• while on-hook, to select a ringing pattern for
your voice terminal. Press the button repeatedly to cycle through the different patterns.
After 7 seconds of no activity, the current ring
pattern is saved.
Volume control button: to adjust the volume
of the speaker, handset receiver level and
ringer.
Message light: goes on when a message has
been left for you. See your system manager
for instructions on how to get your messages.
TmDay
Timer
Cpark Pause
• The four display control buttons are (from left to right):
- Menu for entering Softkey Mode and accessing the first feature option screen
- Exit for exiting the Softkey Mode and returning to Normal Mode
- Previous and Next for going back and forth through the feature option screens.
• The softkeys located below the display are used along with display control buttons to access
features. If a feature is active, an arrow appears above the feature abbreviation.
The display gives you call-related information for incoming calls. When the call is from a system user, the display shows the caller’s name and extension number. When the call is from
outside the system, the display shows the calling party’s number.
Sample feature option screen
In most cases 3 of these buttons are devoted to incoming and outgoing calls (call appearances). The remaining buttons can also be call appearance buttons or they can access additional features (feature buttons). The features are administered on the call appearance/feature
buttons by your system manager.
Each of these buttons has a red light and a green status light.
The red light tells you this is the line you are using or this is the line you will get when you go
off–hook.
Green status light
next to a button
Off Steadily on Flashing Slow Flash Intermittent
Flash
feature button
extension button
call appearance
Off
Idle
Idle
Active
Busy
Busy
—
—
Incoming call
—
—
Held call
Invalid
—
—
Call a
Call b
Call c
Program
AD entry
Sample labelled card
To install the designation card on your termi-
nal, unsnap the plastic cover and lift off.
Basic features 5
Basic features
Placing a call
1. Press the Speaker button or the Headset button if you are using a headset.
2. Dial the extension or telephone number (If applicable, dial the outdial code before the telephone number).
3. Press the Speaker button or the Headset button to end the call.
To automatically redial an extension that was busy or did not answer
This feature sends you a ring indicating that a previously busy or unanswered extension is now available.
1. Press the softkey below AutCB or the AutoCallBk button.
To cancel Automatic Callback : press the softkey below AutCB or the AutoCallBk button. Automatic Callback is automatically canceled
after 30 minutes.
Placing a call on hold and returning to it
1. Press the Hold button.
2. To return to the held call, press the call appearance button of the held call.
Transferring a call
1. Press the Transfer button.
2. Dial the number where the call is to be transferred.
3. Press the Transfer button again.
If no answer or busy, return to held call by pressing the appropriate call appearance button.
1
1
2 3 3
Headset
Headset
o
o
r
r
Number
o
o
r
r
1
1
AutCB Pause
Day
AutoCallBk
o
o
r
r
1
2
Call
1
2
3
Number
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