Avaya Definity 6402 User Manual

6402 and 6402D Telephones

User’s Guide

Contents

The 6402 and 6402D Telephone. . . . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 6

Selected Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How to Access a Voice Feature on the 6402

and 6402D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the Display on the 6402D. . . . . . . . . . . . . . . . . . . . 12

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Desktop Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 17

Installing the Telephone Number Card. . . . . . . . . . . . . 18

Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . 19

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 20

555-230-738
Comcode 108339011
Issue 3
April 1999

NOTICE

While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the i nform ation contained in t his do cu me nt m ay b e i ncorporated
into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies BCS Publications Center

Order: Document No. 555-230-738

HEARING AID COMPATIBILITY

2855 N. Franklin Road
Indianapolis, IN 46219
Domestic: 1 800 457-1235International: 1 317 322-6791
Domestic Fax: [phone]International Fax: [phone]

Issue 3, April 1999

This telephone is Heari ng Aid Compati ble (HAC) and thu s all units have “HAC”
printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Y o u are respo nsibl e for the sec urity of your s ystem. Luc ent Technologies does
not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through
or connected to it. Lucen t Technologies will not be r espons ible for any cha rges
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available t hat may reduce you r risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).

Prepared by © 1999 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA

IMPORTANT USER SAFETY INSTRUCTIONS

The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.

Please read carefully the he lpf ul tips li sted bel ow and on the next page . These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.

!

CAUTION:

This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connect ed to a DEFINITY Enterprise Communications Server.
Use in a residential env ironment could result in an electrical shor t
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC pow e r u sed i n the se a ppl ic atio ns m ay c rea te a
safety hazard by placing a direct short ci rcuit across t he telephone
wiring.

Use

When using your telephone equipment, the following safety precautions
should always be followe d to redu ce the ri sk of fi re, elect ric shock, and i njury to
persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you
accidentally drop the te lepho ne into w ater, do not retrieve it until you have
first unplugged the li ne cord from the mod ula r w al l j ac k. The n, ca ll se rvi ce
personnel to ask about a replacement.

• Avoid using the telephone during electrical st orms in your immediat e area.

There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.

• If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack.
Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this warning symbol on the product, refe r

!

Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed to
Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books published prior to April 1, 2001, which may retain their original Lucent
titles.

Avaya Inc. form ed as a result of Luce nt’ s pla nned res tructu ring , desi gns bu ilds
and delivers voice, converged voice and data, customer relationship
management, messaging, multi-service networking and structured cabling
products and services. Avaya Labs is the research and development arm for
the company.

to this instructions booklet packed with the product for
more information before proceeding.

The 6402 and 6402D Telephones

There are two 6402 telephones: the basic 6402 telephone and the 6402D,
which has a 2-line, 16-character display. Fam iliarize yourself with the features
on the 6402 and 6402D telephone, shown in Figure 1 below.

Note: The 6402 and 6402D telephones are exactly the same except for the

display which appears only on the 6402D.

12

Tel #

11
10

Spkr Feature Hold

Redial Trns fr Conf

Test Rin g

DEF

ABC

1

2

GHI

PQRS

*

4
7

MNOJKL

56

TUV

WXYZ

8
O

3

9
#

FIGURE 1 The 6402D Telephone

The following features correspond to the numbers in Figure 1.

1) Display — available only on the
6402D 7) Volume control butt on

2) Feature button 8) Message light — labeled

3) Hold button 9) Tray handle

4) Transfer/Test button) 10) Redial button

5) Conf/Ring button 11) Speaker button

6) Dial pad 12) Handset

1

2
3

4
5

6

7
8

9

1

Headsets

Feature

Headsets for 6400 Series telephones allow one-touch hands-free operation.
To answer a call, press and then the dial pad key on which the
Headset feature is adm in is tere d. (Fo r more information on using and

the dial pad keys to access features, see “Voice Features” later in this
manual.) To disconnect, press again and then the dial pad key on

Feature

which the Headset feature is administered.
Headsets consist of a headpiece (1 in Figure 2 below) and modular base

unit (2). The base unit plugs into the Handset jack (3).

1

2

4*56
7

89
O

3

Volum e

Feature

321

#

FIGURE 2 The Headset Attached to a 6402D Telephone

Headpieces

The following headpieces can be used with these telephones:

®

— Mirage
— StarSet
— Supra® Monaural — Adjustable headband and soft ear cushion.
— Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission
by up to 75 percent.

— Supra Binaural — Sound in both ears.
— Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and
reduces background noise transmission by up to 75 percent.

— Receiver fits over either ear. Not for noisy environments.

®

— Eartip fits in ear canal.

2

Note: The privacy of the Whisper Page announcement cannot be

guaranteed when telephones have modular base units other than the
M10L-8400 plugged into the Handset jack. The M10L-8400
(Comcode: 407639715; PEC: 3 122-022 ) is th e only modula r base unit
that should be used for the 6400 Series terminals. For more
information, see the instructions for the Whisper Page feature in the
Voice Features section.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including
yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press .

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are
connected to

1. Press .

2. Press and then release the switchhook.

3. Press again.

Conf

Conf

Conf

Conf

Hold

The Hold feature puts a call on hold until you can return to it.

T o keep a call on hol d while you answ er another ca ll or perform anothe r
task

Conf

Hold

Hold

without

Trnsfr

first returning to the held call.

3

1. Press .

T o answ er a new call while active on another

1. Press .

2. To be connected to the incoming call, press and then release the
switchhook.

To return to the held call

1. Press and then release the switchhook again.

Note: If your telephone is connected to DEFINITY Release 7.1 or a later

release and if there is only one call on hold at your telephone, you can
transfer the call or initiate a conference call by pressing or

Redial

The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number you dialed.

To redial the last number that you dialed

1. Press .

Redial

The redialed number can be an outside numbe r (up to 24 digits), an extension,
or a trunk or feature access code.

Speaker (Listen-Only)

Note: The Speaker feature allows you to pla ce call s or acces s other f eatures

without lifting the handset. However, in order to speak to the other
party, you must use the handset.

To place a call without lifting the handset or for any listening-only
feature (such as monitoring a call on which you have been put on hold)

1. Press .

2. Place a call or access the selected feature.

3. Adjust the speaker volume if necessary:
To raise the volume, press the right half of the Volume control button
labeled ; to lower the volume, press the left half of the Volume
control button labele d . If you have a displa y, it shows the volume
level:

Spkr

->>>>>> +

To change from the speaker to the handset

1. Lift the handset and talk.

To change from the handset to the speaker

1. While the handset is off-hook, press .

Spkr

You can now hang up the handset (within 10 seconds) and the call will
remain active on the speaker. However, in order to talk to the other
party, you must use the handset.

To end a call (while the handset is on-hook and only the speaker is
active)

1. With the handset on-hook, press .

Spkr

4