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4 Contents
Chapter 4Setting up AMIS23
Introduction 23
Setting up AMIS 23
Setting up the Site Network Identification Number 23
Recording the System Name (attached to messages) 24
Recording the Sender’s Name (attached to messages) 25
Enabling the Loopback Mailbox 25
Entering Outdial Parameters 25
AMIS default feature settings 26
Setting up an AMIS Network Site Table 28
Adding a site to the Network Site Table 29
Changing a site in the Network Site Table 29
Deleting a site from the Network Site Table 30
Setting up Call Scheduling 31
Entering Call Scheduling times 33
Setting up outdialing channel configuration 33
Testing Network Message capability 34
Sending a Test Network Message 35
Chapter 5Setting up and maintaining Network Delivery Mailboxes37
Introduction 37
About Network Delivery Mailboxes 37
Adding a Network Delivery Mailbox with a Direct Address 38
Changing Network Delivery Mailbox parameters for Direct AMIS
addressing 41
Adding a Network Delivery Mailbox with a Site-Based AMIS
Address 42
Changing Network Delivery Mailbox parameters for Site-Based AMIS
Addressing 44
Deleting a Network Delivery Mailbox 45
Chapter 6Network Messaging using AMIS47
Introduction 47
Disabling Network Messaging 47
Disabling the Network Receive Feature 47
Disabling the Network Delivery Feature 48
Disabling the Network Reply Feature 48
Disabling Network Messaging using the Enterprise Edge Voice
Messaging Class of Service 49
Re-enabling Network Messaging 49
Re-enabling the Network Receive Feature 49
Re-enabling the Network Delivery Feature 49
Re-enabling the Network Reply Feature 50
Re-enabling Network Messaging using the Enterprise Edge Voice
Messaging Class of Service 50
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Sending Network Broadcast Messages 50
Enabling the Broadcast Message Feature 51
Enabling the Network Group List Feature 51
Chapter 7Troubleshooting AMIS53
Introduction 53
Transmission problems and solutions 53
Connection problems and solutions 54
AMIS error messages 56
AMIS error messages on the display 56
AMIS voice prompt error messages 57
Chapter 8Appendix A: AMIS Programming Record59
Before you begin 59
Programming overview 59
Chapter 9Appendix B: Default Specifications63
Contents 5
Class of Service values 64
Glossary 65
Index 69
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Enterprise Edge Voice Messaging AMIS Set Up and Operation GuideP0908527 Issue 01
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How to use this guide
1
Introduction
This guide assists a System Administrator with setting up and operating Enterprise
Edge Voice Messaging Audio Messaging Interchange Specification (AMIS). Use
this guide as an ongoing reference aid.
This chapter tells you what to expect as you read this guide and how information in
this guide is presented.
How this guide is organized
The Enterprise Edge Voice Messaging AMIS Set Up and Operation Guide is
organized into chapters that cover:.
ChapterDescription
1. How to use this guidedescribes the contents and conventions of this guide.
2. Learning about AMIS
3. Setting up Dialing Translationdescribes how to set up the Dialing Translation Table and
4. Setting up AMISprovides information necessary to establish your site on
5. Setting up and maintaining Network
Delivery Mailboxes
6. Network Messaging using AMISdescribes how to disable and enable network messaging.
7. Troubleshooting AMISprovides diagnostic and recovery procedures for
8. Appendix A: AMIS Programming Record provides a programming record to keep track of AMIS
IndexProvides an alphabetical list of information contained in
s
ummarizes how AMIS works and explains common
voice messaging features used with AMIS.
set the Dialing Translation Parameters.
an AMIS communication network.
explains how to add Network Delivery Mailboxes on an
AMIS network. This chapter also explains how to change
and delete Network Delivery Mailboxes.
This chapter also describes Broadcast and System Group
List network messaging features.
problems that can occur while setting up and operating
AMIS. This chapter also provide s a list of err or messages
that can appear when using AMIS.
set up information.
this guide.
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8 How to use this guide
Conventions used in this guide
The following conventions are used to describe the words and symbols that appear
on display of an Enterprise Edge telephone:
ConventionExampleUsed for
Word is in a special font (shows
top line of display)
Underlined word in capital letters
(shows bottom line of a two-line
display tel ephone)
Dialpad buttons
Pswd:
PLAY
£
Command line prompts. Used on Enterprise Edge
one line and two line display telephones.
Display button option. Available only on Enterprise
Edge two line display tele phones
button directly below the option on the display to
proceed.
Represents the buttons you press on the dialpad to
select a particular option.
Prerequisites
Before you attempt to set up your site on an AMIS network, ensure you are familiar
with how Enterprise Edge two line display telephones operate. We recommend you
read your Enterprise Edge telephone user cards before proceeding.
.
You can press the
You need a good knowledge of Enterprise Edge Voice Messaging. This guide
assumes that you know how to operate the different Enterprise Edge Voice
Messaging Feature Codes and that you are familiar with Enterprise Edge Voice
Messaging programming and terminology.
For information about programming Enterprise Edge Voice Messaging, refer to the
Enterprise Edge Voice Messaging Set Up and Operation Guide.
Other documents
For more information about AMIS or Enterprise Edge Voice Messaging, refer to
the:
•Enterprise Edge Voice Messaging AMIS User Guide
•Enterprise Edge Voice Messaging Programming Record
•Enterprise Edge Voice Messaging Set Up and Operation Guide
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Learning about AMIS
Introduction
The Audio Messaging Interchange Specification (AMIS) is the telecommunication
industry solution to networking remote voice mail systems. AMIS provides
communication among remote sites established on a network. This chapter
describes the tasks involved in setting up your company on an AMIS network and
your role as System Administrator.
This chapter describes:
•How AMIS works
•About AMIS default feature settings
•Sending Network Messages
•Who can use AMIS
•Setting up AMIS
•Your role as System Administrator
2
How AMIS works
AMIS provides voice messaging to different mailboxes at different sites on a
communication network. A network, as it is referred to here, is a collection of
offices, locations or sites connected by a telecommunication link. Each site on the
network must have AMIS installed and be enabled to send, receive or reply to
Network Messages.
Network voice messaging occurs between mailboxes located at different sites. For
instance, a message recorded at an office in Cleveland, Ohio can be transferred
directly to the appropriate mailbox at an office in Toronto, Ontario.
Each site on an AMIS network is assigned a Network Identification Number. This
number distinguishes a site country location, long distance and area codes and
telephone number.
Note: For AMIS to function, the Dialing Translation Table must be created and all
the Dialing Translation Parameters must be set. Refer to the figure About
Dialing Translation on page 15.
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10 Learning about AMIS
About AMIS default feature settings
AMIS allows you to provide your site with network voice messaging features.
When a feature is enabled by default, it means the feature works automatically when
AMIS is enabled. A feature with a default setting of N for No must be enabled
before the feature can work. You can change the AMIS default feature settings to
suit the needs of your company. The AMIS feature settings include:
•Network Receive
•Network Delivery
•Network Reply
•Sender Name (attached to messages)
•Network Broadcast Messages
•Network Group List
•Network Retries
•Network Retry Delay
When AMIS is enabled all the features are enabled except for:
•Sender Name (attached to messages)
•Network Broadcast Messages
•Network Group List
Network Receive
This feature allows you to specify whether your site can receive network voice
messages from other AMIS sites. When this feature is enabled, your site can receive
voice messages from other sites on the network. The default setting is enabled.
Network Delivery
This feature allows you to specify whether your site is capable of sending voice
messages to other sites that have AMIS enabled. When this feature is enabled, your
site can send voice messages to other sites on the network. The default setting is
enabled.
Network Reply
This feature allows you to specify whether or not your site can respond to Network
Messages. When this feature is enabled, your site can reply to messages from other
sites on the network. The default setting is enabled.
Sender Name (attached to messages)
When enabled, this feature attaches the sender’s name to all messages sent from
your site. The sender’s name plays as part of the recorded message. The default
setting is disabled.
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Network Broadcast Messages
When enabled, this feature allows you to send Broadcast Messages to all Network
Delivery Mailboxes established at your site. The default setting is disabled.
Network Group List
This feature allows you to add Network Delivery Mailboxes to a Group List. When
a voice message is sent to a Group List, all Network Delivery Mailboxes in the
Group List receive the message. The default setting is disabled.
Network Retries
This feature sets the maximum number of times the system attempts to send a
message before abandoning it and showing a Non-Delivery Notification. The
default setting is three attempts.
Network Retry Delay
This feature states the length of time between delivery attempts of the same
message. The default setting is 10 minutes.
Sending Network Messages
Learning about AMIS 11
When the Network Delivery feature is enabled, Network Messages can be sent to
any site on an AMIS network with the Network Receive feature enabled. Network
Messages can be sent in three ways:
•Direct Addressing
•Site-Based Addressing
•Network Delivery Mailboxes
Note: For information about sending Network Messages, refer to the Enterprise
Edge Voice Messaging AMIS User Guide.
Direct Addressing
Direct Addressing allows you to specify where a voice message is being delivered.
You can send a voice message to any person inside or outside of your company who
has an AMIS address. When you use Direct Addressing, you specify the telephone
number of the destination site and the Destination Mailbox Number. The Line or
Pool number or Route code Enterprise Edge Voice Messaging uses to make the call
is taken from the Loopback Mailbox outdial setup.
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12 Learning about AMIS
Site-Based Addressing
Site-Based Addressing allows you to send voice messages to other locations. You
can send a voice message by using a Site-Based address that is similar to the
telephone number of the person you are sending a message to.
To use Site-Based Addressing, you need two pieces of network delivery
information before the message can be sent. You must have the destination site’s
site prefix and the mailbox number of the message recipient. After the message is
recorded and the network delivery information is entered, the network message is
automatically delivered to a mailbox.
You have to set up a Network Site Table before mailbox owners can use Site-Based
Addressing. For information about setting up a Network Site Table refer to Adding
a site to the Network Site Table on page 29.
Network Delivery Mailboxes
Network Delivery Mailboxes allow callers at one site to quickly and easily send
messages to a mailbox at a remote location. Each Network Delivery Mailbox is
assigned a local mailbox number identifying the destination site telephone number,
Line or Pool number or Route code, and Destination Mailbox number.
When a user selects a Network Delivery Mailbox, Enterprise Edge Voice
Messaging automatically sends the message to the specified network address and
mailbox (if Calling Block periods do not prohibit calls). Enterprise Edge Voice
Messaging automatically accesses the specified line, dials the destination site
telephone number and transmits the Network Message to the Target Mailbox. The
user only records a voice message and selects the Network Delivery Mailbox
number. For example, you might set up mailbox 5674 as a Network Delivery
Mailbox. Add the mailbox to your Enterprise Edge Voice Messaging system and
specify Line number 8, Destination telephone number 123-1213 and Destination
Mailbox 234. Each time a registered Enterprise Edge Voice Messaging mailbox
owner accesses mailbox 5674 at your site, Enterprise Edge Voice Messaging
immediately knows it is a message intended for mailbox 234 at another location.
You can also set up a Network Delivery Mailbox with a site-based address. See
Adding a Network Delivery Mailbox with a Direct Address on page 38.
For information about setting up and maintaining Network Delivery Mailboxes
refer to About Network Delivery Mailboxes on page 37.
Who can use AMIS
You assign AMIS through the mailbox Class of Service. AMIS is used by registered
Enterprise Edge Voice Messaging mailbox owners who have initialized their
mailboxes. Mailbox owners can send a Network Message only after they have
opened their mailboxes. After recording a message, a mailbox owner can either
send the message through Direct Addressing, Site-Based Addressing or use a
Network Delivery Mailbox.
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Network Delivery Mailboxes can also appear in the Company Directory. Although
they appear in the Company Directory, only a registered mailbox owner can select
a Network Delivery Mailbox.
Note: If a caller without a mailbox selects a Network Delivery Mailbox from the
Company Directory, the caller is informed that access to the mailbox is not
allowed. Only registered mailbox owners can access Network Delivery
Mailboxes.
Setting up AMIS
AMIS is fully operational when it is enabled. The set up tasks that you must perform
are establishing your site's unique network identification number and recording
your site's network name.
Your role as System Administrator
As System Administrator, you perform all the tasks necessary for setting up and
operating AMIS. This guide provides all the information you need for completing
these tasks.
Learning about AMIS 13
Set up tasks:
•set the Dialing Translation Parameters
•set up the Dialing Translation Table
•set up the Site Network Identification Number
•set AMIS Features and recording the site name
•set up an AMIS Network Site Table
•set up the Calling Blocks
•set up outdialing channel configuration
•set up and maintaining Network Delivery Mailboxes
Operation tasks:
•change a site in the Network Site Table
•change Network Delivery Mailbox parameters
•enable and disable Network Messaging features
Note: For more information about programming and using Enterprise Edge Voice
Messaging Features, refer to the Enterprise Edge Voice Messaging Set Up
and Operation Guide.
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14 Learning about AMIS
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Setting up Dialing Translation
Introduction
After AMIS is enabled, you must set up the Dialing Translation Table. The System
Administrator is responsible for the creation and maintenance of the Dialing
Translation Table. This chapter explains:
•About Dialing Translation
•Dialing Translation Parameters
•Technician-Created Dialing Translation Table
To set up AMIS, you require an Enterprise Edge two line display telephone. You
cannot set up AMIS from an Enterprise Edge one line display telephone.
About Dialing Translation
There are several instances when Enterprise Edge Voice Messaging generates an
outbound call. One instance is when a mailbox owner replies to a Calling Line
Identification (CLID) message. In this situation, Enterprise Edge Voice Messaging
generates a phone number to be dialed by the central office (CO).
3
Another instance is when AMIS Network Reply or the AMIS Loopback Mailbox
are used. With these features, the phone number is generated from information
transmitted with the original message.
In both instances several changes must occur before the number is dialed correctly
through the local telephone network. You set up the Dialing Translation Table and
Dialing Parameters to determine these changes.
How the Dialing Translation Table works
A phone number is derived from information attached to an incoming Caller ID or
AMIS message. The number is then looked up in the Dialing Translation Table. If
the leading digit or digits match a Dialing Translation Table Input value, the number
is substituted for the Output value. This change results in a phone number that is
dialed on the CO network. The changing of the number usually consists of dropping
the area code or inserting an access code, based on the dialing rules of the local
network. For example, if a local number is prefixed with the long distance code 01,
it is removed by the Dialing Translation Table.
The Dialing Translation process is immediate so calls do not take any longer to dial.
Note: Not all phone numbers need to be changed before dialing. The Dialing
Translation Table is created by the System Administrator.
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16 Setting up Dialing Translation
Phone number Translation
The Dialing Translation Table changes Network extensions into numbers that are
dialed on the local network. The Network extension form of a phone number is the
normal form in which the number appears. For example, on a business card a phone
number reads 403-555-5050. This number, in its Network extension form, must be
translated into a number that can be dialed on the local telephone network. The
Dialing Translation Table follows the rules required to make the call.
The Dialing Translation Table needs to define each possible case where some
degree of change is needed to allow the number to be dialed on the local network.
Every Dialing Translation Table entry consists of an Input value and an Output
value. The values in the Input column represent the leading digits of the Network
extension that, if matched, are replaced by the corresponding value in the Output
column. The * character shown after a value signifies any digits in the phone
number remaining to be dialed. Enterprise Edge Voice Messaging automatically
adds the * character after every Input and Output value.
Any phone number either matches a specific Input value or does not match at all.
The following tables are examples of Dialing Translation Tables and how they
function.
Example of a Dialing Translation Table from a site in Toronto, Ontario
INPUTOUTPUTExplanation
011*011*The Table does not attempt to translate
international phone numbers.
416**The Table removes the 416 area code and dials all
calls as 7 digits.
905206*
90527*
etc.
(135 more
entries)
905*1905*All other 905 numbers not listed in the Input column
*1*All 10 digit numbers that do not start with 011, 416
Example of a Dialing Translation Table from a site in Mountainview, California
INPUTOUTPUTExplanation
905206*
90527*
etc.
(135 more
entries)
These telephone exchanges are dialed as local (no
long distance charges) 10 digit calls from the 416
area.
above are long distance numbers and must be
dialed as 11 digit long distance numbers.
and 905 are long distance, and have 1 added as a
prefix.
The Dialing Translation Table is empty. The local
network in Mountainview supports 10 digit national
dialing with recognized long distance charging.
In situations like the Mountai nview example, ther e is
no need to build a Dialing Translation Table.
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Setting up Dialing Translation 17
The next table is an example of a Dialing Translation Table taken from a site in area
code 206 near a border with area code 360.
Example of a Dialing Translation Table from a site near a border
INPUTOUTPUTExplanation
011*011*The Table does not attempt to translate
international phone numbers.
20644*
206626*
etc.
(40 more
entries)
206*1206*All other 206 numbers require 11 digit long
360224*
360227*
360472*
360*1360*...but all other 360 numbers are 11 digit long
*1*All 10 digit numbers that do not start with 011, 206
44*
626*
etc.
(40 more
entries)
360224*
360227*
360472*
Due to the site location, some calls are dialed as
local 7 digit numbers.
distance dialing.
These 360 numbers are dialed as 10 digit local
numbers...
distance numbers.
and 360 are long distance and have 1 added as a
prefix.
Network Access
The Dialing Table Translation results in a number that can be dialed on the local
network. The final step is to add (prefix) digits to the beginning of the number to
reach the local network from your Enterprise Edge system. Systems behind a PBX
must have digits added to the beginning of the phone number. In North America 9
is typically added to the beginning of the phone number. Systems attached to the
CO lines do not require digits to be added to the beginning of the phone number.
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18 Setting up Dialing Translation
Dialing Translation Parameters
The Dialing Translation process is controlled by four parameters. For AMIS to
function, a value must be entered for the long distance access code and the area
code parameters. Also, the reply translation parameter must be set to Y (yes). The
Dialing Translation Parameters are explained below.
Long distance access code (Lg dst ac): This prefix is removed from any numbers
that do not require it to make the call. This simplifies creating the Dialing
Translation Table. For North America, set the long distance access code to 1. The
default for this parameter is none. The length of this parameter is a maximum of 2
digits.
Area code (area cd): If the phone number entered by a caller appears to be missing
an area code, the area code is prefixed to the number. If addressing information
attached to a message appears to be missing an area code, the area code is prefixed
to the number. The area code is considered missing if the number has fewer than 10
digits. The default for this parameter is none. The length of this parameter is a
maximum of 6 digits.
Access code (Access cd): This number is prefixed to all numbers, after Dialing
Translation, to access the local telephone network. The access code is required if
Enterprise Edge Voice Messaging is installed behind a PBX. In North America, the
access code is usually 9. If Enterprise Edge Voice Messaging is attached directly to
CO lines, set the Access Code to none. The default for this parameter is none. The
length of this parameter is a maximum of 16 digits.
Reply translation (Reply trans): When AMIS is installed, the reply translation
must be set to Y. The default for this parameter is N.
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Setting up Dialing Translation 19
Setting the Dialing Translation Parameters
After AMIS is enabled, you must set up the Dialing Translation Table and Dialing
Translation Parameters. Setting the Dialing Translation Parameters simplifies
creating a Dialing Translation Table. To set the Dialing Translation Parameters:
1. Click the Options menu and then click Dialing Translation Table.
The Dialing Translation Table dialog box appears.
2. Click the Parameters button.
3. In the Long Distance Access Code box, type the long distance access code.
4. In the Area Code box, type the area code.
5. In the Access Code box, type the access code.
6. At the Reply Translate option, select Yes.
7. Click the OK button.
8. Click the Close button to close the Dialing Translation Table dialog box.
Setting up the Dialing Translation Table
To set up a Dialing Translation Table, you must enter an Input value and an Output
value for each entry. The Input value is the number that Enterprise Edge Voice
Messaging looks up in the Dialing Translation Table. After the corresponding entry
is matched, the Output value is substituted for the Input value. The resulting number
is ready to dial on the local network. Refer to the following tables for examples of
how to set up the Dialing Translation Table: the table Example of a Dialing
Translation Table from a site in Toronto, Ontario on page 16, the table Example of
a Dialing Translation Table from a site in Mountainview, California on page 16, or
the the table Example of a Dialing Translation Table from a site near a border on
page 17.
To set up a Dialing Translation Table:
1. Click the Options menu and then click Dialing Translation Table.
The Dialing Translation Table dialog box appears.
2. Click the Add button.
3. In the Input Value box, type the Input value. The Input value is a maximum
of 14 digits.
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20 Setting up Dialing Translation
4. In the Output Value box, type the Output value. The Output value is a
maximum of 15 digits.
5. Click the OK button.
Repeat steps 2 to 5 to add another Dialing Translation Table entry.
6. Click the Close button to close the Dialing Translation Table dialog box.
Reviewing the entries in the Dialing Translation Table
You can review or check the entries in the Dialing Translation Table at any time.
To review the Dialing Translation Table entries:
1. Click the Options menu and then click Dialing Translation Table.
The entries in the Dialing Translation Table appear in the dialog box.
2. After you have reviewed the entries, click the Close button to close the
Dialing Translation Table dialog box.
Changing an entry in the Dialing Translation Table
After a Dialing Translation Table is built, you can change the Output value of an
entry at any time. To locate the entry that you want to change, refer to Reviewing
the entries in the Dialing Translation Table on page 20.
Note: You cannot change the Input value of an entry. The entry must be deleted
and a new entry must be created with new Input and Output values. To
delete an entry, refer to Deleting a Dialing Translation Table entry on page
21.
To change an entry in the Dialing Translation Table:
1. Click the Options menu and then click Dialing Translation Table.
The Dialing Translation Table dialog box appears.
2. Click the Dialing Translation Table entry that you want to change, and then
click the Change button.
3. In the Input Value box type the new Input value.
4. In the Output Value box type the new Output value.
5. Click the OK button.
6. Click the Close button to close the Dialing Translation Table dialog box.
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Setting up Dialing Translation 21
Deleting a Dialing Translation Table entry
You can delete an entry in the Dia ling Transla tion Tabl e at any tim e. To loc ate the
entry that you want to delete, refer to Reviewing the entries in the Dialing
Translation Table on page 20.
To delete an entry in the Dialing Translation Table:
1. Click the Options menu and then click Dialing Translation Table.
The Dialing Translation Table dialog box appears.
2. Click the Dialing Translation Table entry that you want to delete, and then
click the Delete button.
3. A message appears that asks you to confirm the request to delete the entry.
4. Click the OK button to confirm the deletion.
5. Click the Close button to close the Dialing Translation Table dialog box.
Technician-Created Dialing Translation Table
Since the Dialing Translation Table can be very large, you can create a Dialing
Translation Table using a basic text editor program on your PC. After you create the
ASCII file and save it to a floppy disk, the technician can load it onto the Enterprise
Edge Voice Messaging system. The floppy disk can be used to install the Dialing
Translation Table onto other Enterprise Edge Voice Messaging systems in the same
calling area. This saves time whe n the Dialing Translation Table is the same for the
Enterprise Edge Voice Messaging systems in the same calling area.
Creating the Dialing Translation Table file
The Technician-Created Dialing Translation Table must conform to the following
rules:
•Only one Dialing Translation Table entry per line. A Dialing Translation Table
entry consists of one Input value and one Output value.
•There can be no blank lines in the Dialing Translation Table.
•The Input value must be entered first, followed by the Output value. The Input
value must be separated from the Output value by one or more spaces. A tab can
be used in place of a space.
•A null Input value must be represented by a single hyphen (-).
•A null Output value must be represented by a single hyphen (-).
•An Output value of a restricted extension must be represented by a #.
•No extra characters can be added to either the Input or the Output value. In
particular, no * can be added after the Input or Output value. After the Dialing
Translation Table is loaded on the system, the * is added automatically after
each Input and Output value.
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22 Setting up Dialing Translation
•Each Input entry must be in ascending numerical order, but longer strings must
appear before shorter more generic sub-strings. All null Input values (-) must
appear at the end of the Dialing Translation Table. Refer to the following tables
for examples of how to set up the Dialing Translation Table: the table Example
of a Dialing Translation Table from a site in Toronto, Ontario on page 16, the
table Example of a Dialing Translation Table from a site in Mountainview,
California on page 16, or the the table Example of a Dialing Translation Table
from a site near a border on page 17.
Note: The above rules must be followed to ensure the Dialing Translation
Table functions properly.
The following table shows an example of a Dialing Translation Table created using
a basic text editor.
Technician-Created Dialing Translation Table
INPUTOUTPUTExplanation
011011First entry in the Dialing Translation Table.
416
905206905206These specific 905 telephone exchanges appear
9052790527
9051905The generic 905 sub-string must appear after the
9011#9011 is a restricted extension.
-
-
1The Input value is null and the Output value is 1.
The Input value is 416 and the Output value is null.
before the more generic 905 entry.
longer more specific 905 strings.
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Setting up AMIS
4
Introduction
Setting up a voice mail messaging network using AMIS establishes your Ent erprise
Edge Voice Messaging site on the network. This chapter explains the following:
•Setting up AMIS
•AMIS default feature settings
•Setting up an AMIS Network Site Table
•Setting up Call Scheduling
•Setting up outdialing channel configuration
•Testing Network Message capability
This chapter describes how to set up your Enterprise Edge Voice Messaging
system for network messaging. This chapter also shows you how to test AMIS
to ensure it is working properly.
Note: To set up AMIS, you require an Enterprise Edge two line display
telephone. You cannot set up AMIS from an Enterprise Edge one line
display telephone.
Setting up AMIS
The AMIS parameters include:
•Setting up the Site Network Identification Number
•Recording the System Name (attached to messages)
•Recording the Sender’s Name (attached to messages)
•Enabling the Loopback Mailbox
•Entering Outdial Parameters
Setting up the Site Network Identification Number
Establishing your site's network identification number allows your site to
automatically access long distance dialing and allows other Enterprise Edge Voice
Messaging systems to reply to messages sent from your site. The network
identification number has two components. To send a Network Message, both
components of the network identification number are required.
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24 Setting up AMIS
The first component establishes an outdialing sequence that indicates to Enterprise
Edge Voice Messaging your site's International Access code. The International
Access code is used by Enterprise Edge Voice Messaging for outdialing access. The
International Access code is used to dial international calls from your location. Each
country has a unique International Access code.
The second component of the network identification number identifies your site to
other networks. This consists of establishing your Country code, Area code and
your System Phone number. This number sequence is attached to messages sent
from your site. This number allows a message reply to be sent directly back to the
message sender. This number is unique for every Enterprise Edge Voice Messaging
site.
Note: Your site’s network identification number is established during installation,
so it is not necessary to set up your site’s network identification number.
When your network identification number is established, your site is ready
to send and receive Network Messages.
Before you begin, ensure you write the appropriate codes in the boxes provided.
•International Access code
This is the code identifying the country where your site is located. This code
allows international calling capability. In Canada and the United States, the
International Access code is 011. This number is a maximum of four digits.
•Country code
This is the code assigned to the country where your site is located. In Canada
and the United States, the Country code is 1. This number is a maximum of four
digits.
• Area code
This is the code assigned to your calling area. For example, the area code for
Kansas City is 816, and the area code for Calgary is 403. Each province, state,
and sometimes city has a specific area code. This numbe r is a m aximum of six
digits.
•System Phone number
The System Phone number at your site is the number assigned to the Enterprise
Edge Voice Messaging Automated Attendant. This number is a maximum of 16
digits.
Recording the System Name (attached to messages)
After you have determined the components of your site identification number,
select a name for your system. Have this name prepared before you make your
recording. When you include the System Name, this feature adds the recorded
system name to all messages sent from your site. The System Name is played as part
of the recorded message. The default setting is disabled.
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Setting up AMIS 25
Recording the Sender’s Name (attached to messages)
When enabled, this feature attaches the sender’s recorded name to each message
sent from your site. The sender’s name plays as part of the recorded message. The
normal default setting is disabled.
Enabling the Loopback Mailbox
Each Enterprise Edge Voice Messaging site has a special Loopback Mailbox that is
used to determine if two sites are communicating properly. Whenever a Loopback
mailbox receives a message, the message is immediately sent back to the
originating mailbox. The Loopback Mailbox is automatically created when AMIS
is installed. When AMIS is enabled, the Loopback Mailbox is disabled. Before
another site can test Network Message capability, you must enable the Loopback
Mailbox.
When you are testing your site's Network Messaging capability, ensure the
destination site Loopback Mailbox is enabled.
Entering Outdial Parameters
When you enable the Loopback Mailbox you must also establish which line, line
pool or Route code Enterprise Edge Voice Messaging AMIS uses to make an
outgoing call. You have to enter an outgoing line or pool or Route code to be used
for:
•outgoing calls generated by the system for AMIS reply or Loopback purposes
•mailbox owners who use Direct Addressing
To set up the AMIS parameters:
1. Click the Networking menu and then click AMIS-specific Networking Parameters.
The AMIS-Specific Networking Parameters dialog box appears.
2. In the International Access Code box, type the International Access code.
This number is a maximum of four digits. The International Access code for
Canada and the United States is 011.
3. In the Country Code box, type the Country code. This number is a maximum
of four digits. The Country code for Canada and the United States is 1.
4. In the Area Code box, type the area code for your city, type the area code for
your city, state or province. The area code is a maximum of six digits.
5. In the TelephoneNumber box, type your site’s system phone number. This
number is a maximum of 16 digits.
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26 Setting up AMIS
6. At the Line, Pool and Route options, select Line to select a specific outgoing
line or select Pool for Enterprise Edge Voice Messaging to select a line within
the a line pool or select Route to assign a Route code. The following steps
assume you have selected a Line for outdialing.
7. In the Line box, type the line number.
8. At the LoopbackExtended option, select Yes to enable the Loopback
mailbox.
9. At the Include System Name option, select Yes to include the system name.
10. At the Include Sender Name option, select Yes to include the sender name.
11. Click the OK button to close the AMIS-specific Networking Parameters
dialog box.
AMIS default feature settings
Establishing AMIS Feature settings provides your site with network voice
messaging features. These features include:
Network Receive
This feature allows your location to receive messages from other locations on the
network. The default setting is enabled.
Network Delivery
This feature allows your location to send messages to other locations on the
network. The default setting is enabled.
Network Reply
This feature allows your location to reply to messages sent from other locations on
the network. The default setting is enabled.
Network Broadcast Messages
When enabled, this feature allows you to send Broadcast Messages to all Network
Delivery Mailboxes established at your site. The default setting is disabled.
Network Group List
This feature allows you to add Network Mailboxes to a Group List. The default
setting is disabled.
Network Retries
This feature sets the maximum number of times the system attempts to send a
message before abandoning it and showing a Non-Delivery Notification. The
default setting is 3 attempts.
Network Retry Delay
This feature states the length of time between delivery attempts of the same
message. The default setting is 10 minutes.
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Setting up AMIS 27
Note: When a feature is enabled by default, it means the feature works
automatically when AMIS is enabled. A feature with a default setting of N
must be enabled before the feature can work.
To change the AMIS default feature settings:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the Network Receive option, select No to disable the Network Receive
message feature.
3. At the NetworkDeliver option, select No to disable the Network Delivery
message feature.
4. At the NetworkReply option, select No to disable the Network Reply
message option.
5. At the NetworkBroadcast option, select Yes to enable the Network
Broadcast message option.
6. At the NetworkGroupList option, select Yes to enable the Network Group
List message option.
7. In the NetworkRetry box, type the number of retry attempts. The number of
retry attempts ranges from 1 to 9.
8. In the NetworkDelay box, type the retry delay value. The network retry
delay is the length of time between delivery attempts of the same message.
This value ranges from 1 to 60 minutes.
9. Click the OK button to close the General Networking Parameters dialog box.
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28 Setting up AMIS
Setting up an AMIS Network Site Table
Before users can send network messages to other sites using Site-Based
Addressing, you must create a Network Site Table. This chapter shows you how to
add, change and delete sites from the Network Site Table.
After a site is added to the Network Site Table, the site is a utomatically added to the
site-based addressing portion of the Company Directory. For information about
site-based addressing, refer to the Enterprise Edge Voice Messaging AMIS User Guide.
Assign the following parameters for each site:
Site Prefix
The Site Prefix is a number from 1 to 9 dig its that identifi es the site o n the network.
This number must be unique and not assigned to any other site on the local system.
The Site Prefix cannot overlap any other Site Prefix in the Network Site Table. For
example, a prefix of 6335 overlaps with prefixes 633 and 63350.
Ensure the Site Prefix is a number that is easy to recognize and remember for the
user. The Site Prefix can be the same as the site’s area code and three-digit exchange
prefix. For example, if you normally dial 1-604-250-1111 to reach a site in
Vancouver, 604250 is easy to recognize as the Site Prefix.
Site Name
A text name for the site is a maximum of 16 characters. This name is shown to the
local user when addressing the message or reviewing message envelope
information. If a value is not specified the display shows Site <Site Prefix>.
Recorded Site Name
A recording of the Site Name. The name plays to the local user when addressing the
message or reviewing message envelope information. If you do not record the Site
Name, the voice prompt plays “Unknown site”.
Message Protocol
The Message Protocol is used for sending a message to the destination site. The
default setting is AMIS.
Outdial Parameters (Line, Pool or Route code)
You are prompted to type the Line or Pool number that AMIS uses to make an
outgoing call or select Route to use the Route code to call a specific site.
Destination Phone number
This is the phone number of the destination site. The phone number is a maximum
of 30 digits.
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Setting up AMIS 29
Adding a site to the Network Site Table
To add a site to the Network Site Table:
1. Click the Networking menu and then click Site Administration.
The Site Administration dialog box appears.
2. Click the Add button.
The AMIS-Specific Site Parameters dialog box appears.
3. In the Site Name box, type the site name. This is a maximum of 16 characters.
4. In the Phone Number box, type the phone number. This is a maximum of 30
digits. The phone number you type must be answered by the Automated
Attendant at the destination site. If your site uses Line, Pool or Route access
codes, the code must precede the phone number. For example, if you must
press 9 to access an outside line, then 9 must be the first number in the phone
number.
5. In the Site Prefix box, type the Site Prefix. This number is a maximum of
nine digits.
6. At the Line, Pool or Route option, select Line, Pool or Route. Select Line to
select a specific outgoing line. Select Pool to select a line within a line pool.
Select Route to use a Route code for outdialing. The following steps assume
you have selected a line for outdialing.
7. In the Line box, type the line number.
8. Click the OK button.
The site you added appears in the Site Administration list.
9. Click the Close button to close the Site Administration dialog box.
Changing a site in the Network Site Table
You can change the site parameters of any site in the Network Site Table. You
cannot change the Site Prefix of a site. The site must be deleted and a new site
created with a new Site Prefix and new parameters for the site.
To change a site in the Network Site Table:
1. Click the Networking menu and then click Site Administration.
The Site Administration dialog box appears.
2. Click the site you want to change, and then click the Change button.
The AMIS-Specific Networking Site Parameters dialog box displays the
information for the site.
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30 Setting up AMIS
3. In the SiteName box, type the site name. The site name is a maximum of 16
characters.
4. In the PhoneNumber box, type the phone number of the destination site. The
phone number is a maximum of 30 digits. The phone number you type must
be answered by the Automated Attendant at the destination site. If your site
uses line, pool or Route access codes, the code must precede the phone
number. For example, if you must press 9 to access an outside line, then 9
must be the first number in the phone number.
5. At the Line, Pool or Route option, select Line, Pool or Route. Select Line to
select a specific outgoing line. Select Pool to select a line within a line pool.
Select Route to use a Route code for outdialing. The following steps assume
you have selected a line for outdialing.
6. In the Line box, type the number of the line.
7. Click the OK button to accept your changes.
Repeat steps 2 to 7 for each site you want to change in the Site Administration
Table.
8. Click the Close button to close the Site Administration dialog box.
Deleting a site from the Network Site Table
A site can be deleted from the Network Site table at any time.
To delete a site:
1. Click the Networking menu and then click Site Administration.
The Site Administration dialog box appears.
2. Click the site you want to delete, and then click the Delete button.
A message appears that asks you to confirm your request to delete the site.
3. Click the OK button to confirm the deletion.
4. Click the Close button to close the Site Administration dialog box.
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Setting up Call Scheduling
The Call Scheduling parameter establishes times when Network Delivery Messages
are prohibited. You can limit non-urgent calls during peak periods or when long
distance rates are highest. You can establish Call Scheduling for every day of the
week.
There are four Call Schedulings per day. These periods are called bands. For
example, you can establish a band on Monday from 8:00 to 11:00 in the morning,
and from 12 noon until 4:00 in the afternoon. The available time for network calls
to occur is before 8:00 in the morning, between 11:00 and 12:00 p.m. and any t ime
after 4:00. The following table shows an example of the Call Scheduling for
Monday.
Note: If Call Scheduling continues past midnight, you must create two Call
Scheduling periods. The first Call Scheduling period ends at midnight and
the second Call Scheduling period begins at midnight of the next day.
Call Scheduling applies to outgoing messages. Incoming messages are stil l received
at any time. Call Scheduling does not apply to urgent messages.
From the table Example of a Call Scheduling for one day, the available hours for
network messaging are those hours before 8:00, between 11:00 and 12:00 pm and
all hours after 4:00.
In the table Call Scheduling on page 32 the Call Scheduling for all days is shown,
including Sunday. Use this table to record the periods when Call Scheduling is
established.
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Setting up AMIS 33
Entering Call Scheduling times
The following steps show you how to enter Call Scheduling times for one day. Use
the same steps shown here to enter Call Scheduling times for other days.
To enter Call Scheduling times:
1. Click the Networking menu and then click AMIS Blocking Periods.
The AMIS Networking Call Blocking Periods dialog box appears.
2. Select the day you want to enter Call Scheduling times for.
3. In the from box, type the start time of the first Call Schedule and select am or
pm. Any single-digit hour or minute must be preceded by a zero. For example,
8:00 is typed as 08:00.
4. In the to box, type the end time of the first Call Schedule and select am or pm.
Any single-digit hour or minute must be preceded by a zero. For example,
8:00 is typed as 08:00.
5. Click the OK button.
Note: If there is an overlap in time bands established for the same day, Enterprise
Edge Voice Messaging AMIS determines the time band from the earliest
time and the latest time of the overlapping time bands and treats the times
as one Call Schedule.
Setting up outdialing channel configuration
Setting up the outdialing channel configuration establishes the number of channels
available to Enterprise Edge Voice Messaging to make outgoing calls. The number
of channels designated for outdialing is determined by the Enterprise Edge Voice
Messaging module that your site uses.
Before setting the outdial channel configuration, you must first determine how
many channels your site’s Enterprise Edge Voice Messaging module has available.
For more information about outdialing, refer to the Enterprise Edge Voice Messaging Programming Record or Appendix A: AMIS Programming Record on
page 59.
Note: We recommend that you do not set the outdialing channel configuration to
more than half of the available channels. For example, if your site has a 4
Channel system, this means you have four available channels for outgoing
and incoming Enterprise Edge Voice Messaging calls. If you are using a 4
Channel system, set the channel configuration to 2.
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34 Setting up AMIS
To set up the outdialing channel configuration:
1. Click the Options menu and then click SystemParameters.
The System Parameters dialog box appears.
2. In the Number of Outcalling Channels box, type the number of outdialing
channels.
3. Click the OK button.
Testing Network Message capability
Use the AMIS Loopback Mailbox to test your Network Message capability. The
Loopback Mailbox is a test mailbox that allows you to determine whether or not
AMIS messages are being sent over the network. Each site in a network has a
Loopback Mailbox.
To test AMIS using the Loopback Mailbox, record a message and send it to the
Loopback Mailbox of another site in the network. The Loopback Mailbox sends the
message back to the mailbox you used at your location. This allows you to
determine whether or not your site’s network identification number is properly set
up and your site is able to receive messages from other sites in the network.
Note: The Loopback Mailbox is created automatically when AMIS is installed. If
the mailbox number length is 2 digits, the Loopback Mailbox is 13. If the
mailbox number length is 4 digits, the Loopback Mailbox is 1003. If the
Group List leading digit is 1, then the leading digit of the Loopback Mailbox
is 2 instead of 1. The following table shows you how to determine your
Loopback Mailbox number.
If Group List leading
digit is 1, then
Loopback Mailbox
Number is:
You cannot log onto the Loopback Mailbox or perform any mailbox functions.
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Setting up AMIS 35
Sending a Test Network Message
To test Network Message capability you must send a message from your site to the
Loopback Mailbox at a site on the AMIS network. When the Loopback Mailbox at
the destination site receives the messa ge, it automatically returns the message to the
mailbox used at the originating site. If you use the System Administrator's Mailbox,
the test message you record is left as a message in your System Administrator
Mailbox. When you receive the message, it indicates Network Messaging is
operating properly. If you do not receive the message or if a protocol error occurs,
refer to Troubleshooting AMIS on page 53.
To send a Test Network Message:
Pswd:
OTHR RETR Y OK
0 new 0 saved
PLAY REC
Record message:
RETRY PAUSE OK
Accept rec?
RETRY PLAY OK
Mbox:
DIR Q UIT
Dest ph:
RETRY OK
ADMIN
1. Press ƒ
·°⁄
.
2. Enter your password and press OK or £.
3. Press
REC
. After the tone, record a test message.
4. Press OK to end the recording.
5. Press OK to accept the recording.
6. Press
££
.
7. Enter the destination site System Phone number and
press OK.
8. Press OK to accept the destination System Phone
number.
Dest mb:
RETRY OK
AMIS msg:
OPT S C C OTHR
Network msg:
VIE W SEND
P0908527 Issue 01Enterprise Edge Voice Messaging AMIS Set Up and Operation Guide
9. Enter the Loopback Mailbox number and press OK.
Press
OTHR
.
SEND
.
®
to end this programming session.
10. Press
11. Press
Page 36
36 Setting up AMIS
To determine whether Network Messaging is working, open your mailbox. The
message you record is sent back as a message to your mailbox. If the message does
not appear in your mailbox after approximately five minutes:
•ensure that the Network Delivery option is enabled.
•ensure that the Call Scheduling periods at your site and at the receiving site
allow network messaging during the time you are attempting to test the system.
Call Scheduling is set up by the System Administrator to prevent calls from
being placed during a specific time period.
•consider that the test message may be delayed by the length of time established
in the Retry interval. The R etry i nterval is a C la ss of Service feature . For m ore
information on Class of Service, refer to the Enterprise Edge Voice Messaging
Set Up and Operation Guide.
•consider that the test message is subject to line availabilit y at your site or at the
receiving site
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Setting up and maintaining Network
5
Delivery Mailboxes
Introduction
A Network Delivery Mailbox makes it convenient for local users to send messages
to remote users. The System Administrator adds and maintains the Network
Delivery Mailboxes at each site in the network. A Network Delivery Mailbox can
be set up with either a Direct Address or a Site-Based AMIS Address.
The Network Delivery Mailbox contains all the information necessary to transfer a
message to a mailbox at another location.
This chapter explains:
•About Network Delivery Mailboxes
•Adding a Network Delivery Mailbox with a Direct Address
•Changing Network Delivery Mailbox parameters for Direct AMIS addressing
•Adding a Network Delivery Mailbox with a Direct Address
•Changing Network Delivery Mailbox parameters for Site-Based AMIS
Addressing
•Deleting a Network Delivery Mailbox
About Network Delivery Mailboxes
Network Delivery Mailboxes simplify network messaging because a mailbox
owner must remember only the Network Delivery Mailbox number. When selected,
a message sent through the Network Delivery Mailbox is delivered automatically.
A local mailbox owner can send a voice message to another person across the AMIS
Network using what appears to be a local mailbox number. Sending a message
across the country is as simple as sending a message down the hall.
For example, a bank has a main office with many branches throughout the city.
Sometimes the bank receives messages for personnel at a different branch. Each
person at a branch office can be assigned a Network Delivery Mailbox at the main
office. A message for a person working at a remote location is sent to the destination
through the Network Delivery Mailbox at the main office.
The number of Network Delivery Mailboxes you need is determined by the number
of users on the AMIS network and the type of network messaging required. You can
have a maximum of 1,000 mailboxes on your Enterprise Edge Voice Messaging
system. The maximum number of mailboxes includes any combination of Speci al,
Personal, Guest, Information and Network Delivery Mailboxes.
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38 Setting up and maintaining Network Delivery Mailboxes
Assign the same leading digit for all Network Delivery Mailbox numbers.
Assigning a leading digit to mailboxes helps you identify the different Enterprise
Edge Voice Messaging mailboxes. For example, Personal mailboxes start with the
number four, Guest mailboxes with five, and Network Delivery Mailboxes with six.
The Network Delivery Mailbox length must be the same length as the mailbox
length. For example, if the mailbox length is five digits, the Network Delivery
Mailbox number you assign must also be five digits.
The Network Delivery Mailbox is available only to certified mailbox owners.
Callers who are not mailbox owners cannot access the Network Delivery Mailbox.
Adding a Network Delivery Mailbox with a Direct Address
A Network Delivery Mailbox with a Direct Address is assigned by you and
contains:
•a Network Delivery Mailbox number
•a written Network Delivery Mailbox name
•the Company Directory option
•a recorded Network Delivery Mailbox name
•an outdial parameter, either a Line, Pool or Route code
•a line or pool number
•a destination site phone number
•a destination site mailbox number
Before adding Network Delivery Mailboxes with a Direct Address, create a
mailbox list. The the table Network Delivery Mailbox parameter summary for
Direct Addressing on page 39 summarizes the information you need to create a
Network Delivery Mailbox and can also be used as a Network Delivery Mailbox
list.
If you use the table, ensure you photocopy the page. Use the photocopy to record
your Network Delivery Mailbox numbers and destination parameters. For more
information, refer to Appendix A: AMIS Programming Record on page 59.
The Network Delivery Mailbox name can be the name of the mailbox at the
destination site or another name you select. The Network Delivery Mailbox name
is a maximum of 16 characters.
You must determine whether the outdial parameter is a Line, Pool or Route. If you
use a Line or Pool as an outdial parameter, you must know the line or pool number
you want to use. The line number is the line used to make the outgoing call.
You must also know the destination site phone number. When sending messages
using a Network Delivery Mailbox, the phone number at the destination site must
be answered by the Automated Attendant. You must also know the destination
mailbox number.
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Setting up and maintaining Network Delivery Mailboxes 39
The the table Network Delivery Mailbox parameter summary for Direct Addressing
shows the information needed for setting up a Network Delivery Mailbox with a
Direct Address. For example, the Network Delivery Mailbox is assigned the
number 600. When a mailbox owner selects 600, Enterprise Edge Voice Messaging
chooses line number five and dials 555-1234. The receiving site’s Automated
Attendant, which is at phone number 555-1234, answers the call. Then the
Automated Attendant transfers the call to mailbox 8221.
Network Delivery Mailbox parameter summary for Direct Addressing
Network
Delivery
Mailbox
Number
600Armstrong,SYesLine5 555-12348221
Network Delivery
Mailbox Name
Company
Directory
Option
Outdial
parameter
(Line, Pool
or Route)
Line or
Pool
Number
Destination
site Phone
Number
Destination
site Mailbox
Number
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40 Setting up and maintaining Network Delivery Mailboxes
To add a Network Delivery Mailbox with Direct AMIS Addressing:
1. Click the Mailbox menu and then click Add.
The Add Mailbox dialog box appears.
2. In the Mailbox box, type the Network Delivery Mailbox number.
3. At the Mailbox Type option, select Network (Open AMIS).
4. Click the OK button.
The Mailbox Administration dialog box appears with the General tab open.
5. In the Last Name and FirstName boxes, type the name of the Network
Delivery Mailbox. This name can be the name of the mailbox at the
destination site or another name you select. The Network Delivery Mailbox
name is a maximum of 16 characters.
6. Select the Directory check box if you want the Network Delivery Mailbox to
appear in the Company Directory.
7. Click the Outdial tab. Select Line to select a specific outgoing line
or
select Pool to select a line within a line pool
or
select Route to select a Route code for outdialing.
The following steps assume you have selected a line for outdialing.
8. In the Line box, type the line number.
9. Click the Address tab. In the Remote Phone Number box, type the remote
phone number. The phone number is a maximum of 30 digits. The phone
number you enter must be answered by the Automated Attendant at the
destination site. If your company uses line, pool or Route access codes, the
code must precede the phone number. For example, if you must press 9 to
access an outside line, then 9 must be the first number in the phone number.
10. In the Remote Mailbox box, type the remote mailbox number. The remote
mailbox number is a maximum of 16 digits.
11. Click the OK button to add the new Network Delivery Mailbox.
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Setting up and maintaining Network Delivery Mailboxes 41
Changing Network Delivery Mailbox parameters for Direct AMIS addressing
You can change any parameter assigned to a Network Delivery Mailbox. This does
not include the mailbox number. If you need to change a mailbox number, you must
first delete the mailbox and then add the new Network Delivery Mailbox. For
information about deleting a mailbox, refer to Deleting a Network Delivery
Mailbox on page 45.
To change a Network Delivery Mailbox parameter:
1. Click the Mailbox menu and then click Change/Delete.
The Mailbox Administration dialog box appears.
2. Click the AMIS Mailbox you want to change, and then click the Change
button.
The Mailbox Administration dialog box appears with the General tab open.
3. In the Last Name and First Name boxes, type the new Network Delivery
Mailbox name. This name can be the name of the mailbox at the destination
site or another name you select. The Network Delivery Mailbox name is a
maximum of 16 characters.
4. Clear the Directory check box if you do not want the Network Delivery
Mailbox to appear in the Company Directory.
5. Click the Outdial tab and select the outdial parameter that you want to
change.
6. Click the Address tab. In the Remote Phone Number box, change the remote
phone number. The phone number is a maximum of 30 digits. The phone
number you enter must be answered by the Automated Attendant at the
destination site. If your company uses line, pool or route access codes, the
code must precede the phone number. For example, if you must press 9 to
access an outside line, then 9 must be the first number in the phone number.
7. In the Remote Mailbox box, change the remote mailbox number. The remote
mailbox number is a maximum of 16 digits.
8. Click the OK button to return to the Mailbox Administration dialog box.
9. Click the Close button to close the Mailbox Administration dialog box.
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42 Setting up and maintaining Network Delivery Mailboxes
Adding a Network Delivery Mailbox with a Site-Based AMIS Address
A Network Delivery Mailbox with a Site-Based Address is assigned by you and contains:
•Network Delivery Mailbox Number
•Spelled Network Delivery Mailbox Name
•Company Directory Option
•Recorded Network Delivery Mailbox name
•Destination Site Prefix
•Destination Mailbox Number
Before adding Network Delivery Mailboxes with a Site-Based AMIS Address,
create a mailbox list. The the table Network Delivery Mailbox parameter summary
for Site-Based AMIS addressing on page 43 summarizes the information you need
to create a Network Delivery Mailbox with a Site-Based AMIS Address and can
also be used as a Network Delivery Mailbox list.
If you use the table, ensure you photocopy the page. Use the photocopy to record
your Network Delivery Mailbox numbers and destination parameters. For more
information, refer to Appendix A: AMIS Programming Record on page 59.
The Network Delivery Mailbox name can be the name of the mailbox at the
destination site or another name you select. The Network Delivery Mailbox name
is a maximum of 16 characters.
To add a Network Delivery Mailbox for Site-Based Addressing, you need to have
a site added to the Network Site Table. Refer to Adding a site to the Network Site
Table on page 29.
The table Network Delivery Mailbox parameter summary for Site-Based AMIS
addressing on page 43 shows the information needed for setting up a Network
Delivery Mailbox with a Site-Based Address:
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Setting up and maintaining Network Delivery Mailboxes 43
Copy page before using if more sheets required
Network Delivery Mailbox parameter summary for Site-Based AMIS addressing
Network
Delivery
Mailbox
Number
Spelled Network
Delivery Mailbox
Name
Company
Directory
Option
Recorded
Network
Delivery
Mailbox
Destination
Site Prefix
Destination
Mailbox
Number
name
610Chatterton,PYesYes67758225
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44 Setting up and maintaining Network Delivery Mailboxes
To add a Network Delivery Mailbox with a Site-Based AMIS Address:
1. Click the Mailbox menu and then click Add.
The Add Mailbox dialog box appears.
2. In the Mailbox box, type the Network Delivery Mailbox number.
3. At the Mailbox Type option, select Network (Site).
4. Click the OK button.
The Mailbox Administration dialog box appears with the General tab open.
5. In the Last Name and FirstName boxes, type the name of the Network
Delivery Mailbox. This name can the name of the mailbox at the destination
site or another name you select. The Network Delivery Mailbox name is a
maximum of 16 characters.
6. Select the Directory check box if you want the Network Delivery Mailbox to
appear in the Company Directory.
7. Click the Address tab.
8. In the SitePrefix box, type the site prefix.
9. In the RemoteMailbox box, type the number of the remote mailbox. The
remote mailbox number is a maximum of 16 digits.
10. Click the OK button to add the new Network Delivery Mailbox.
Changing Network Delivery Mailbox parameters for Site-Based AMIS
Addressing
You can change any parameter assigned to a Network Delivery Mailbox. This does
not include the mailbox number. If you need to change a mailbox number, you must
first delete the mailbox and then add the new Network Delivery Mailbox. For
information about deleting a mailbox, refer to Deleting a Network Delivery
Mailbox on page 45.
To change a Network Delivery Mailbox parameter:
1. Click the Mailbox menu and then click Change/Delete.
The Mailbox Administration dialog box appears.
2. Click the AMIS Mailbox you want to change, and then click the Change
button.
The Mailbox Administration dialog box appears with the General tab open.
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Setting up and maintaining Network Delivery Mailboxes 45
3. In the Last Name and First Name boxes, type the new Network Delivery
Mailbox name. This name can be the name of the mailbox at the destination
site or another name you select. The Network Delivery Mailbox name is a
maximum of 16 characters.
4. Clear the Directory check box if you do not want the Network Delivery
Mailbox to appear in the Company Directory.
5. Click the Outdial tab and select the outdial parameter that you want to
change.
6. If you selected Line, in the Line box type the line number. If you selected
Pool, in the Pool box type the Pool number.
7. Click the Address tab. In the Remote Phone Number box, change the remote
phone number. The phone number is a maximum of 30 digits. The phone
number you type must be answered by the Automated Attendant at the
destination site. If your company uses line, pool or Route access codes, the
access code must precede the phone number. For example, if you must press 9
to access an outside line, then 9 must be the first number in the phone number.
8. In the Remote Mailbox box, change the remote mailbox number. The remote
mailbox number is a maximum of 16 digits.
9. Click the OK button to return to the Mailbox Administration dialog box.
10. Click the Close button to close the Mailbox Administration dialog box.
Deleting a Network Delivery Mailbox
You can delete a Network Delivery Mailbox at any time. When you delete a
mailbox, you cannot access the mailbox from the Company Directory or deliver
Network Messages to this mailbox.
To delete a Network Delivery Mailbox:
1. Click the Mailbox menu and then click Change/Delete.
The Mailbox Administration dialog box appears.
2. Click the AMIS Mailbox you want to delete, and then click the Delete button.
A message appears asking you to confirm your request to delete the Mailbox.
3. Click the OK button to delete the Mailbox.
4. Click Close to close the Mailbox Administration dialog box.
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46 Setting up and maintaining Network Delivery Mailboxes
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Network Messaging using AMIS
6
Introduction
Network Messaging involves sending messages across the network from one site to
another. AMIS provides full Network Message capabilities. These capabilities
include Network Broadcast Messages and Network Group List Messages.
Part of administering Network Messaging is ensuring that the network is operating
smoothly. There may be times when it is necessary to disable or re-enable Network
Message capabilities. AMIS allows you to specify whether or not your site can
receive, send or reply to Network Messages.
This chapter describes:
•Disabling Network Messaging
•Re-enabling Network Messaging
•Enabling the Network Group List Feature
Note: To make any changes to the AMIS set up, you require an Enterprise Edge
two line display telephone. You cannot change feature settings from an
Enterprise Edge one line display telephone.
Disabling Network Messaging
There may be times when it is necessary to disable Network Messaging. You can
disable Network Messaging by:
•Disabling the Network Receive Feature
•Disabling the Network Delivery Feature
•Disabling the Network Reply Feature
•Disabling Network Messaging using the Enterprise Edge Voice Messaging
Class of Service
Disabling the Network Receive Feature
The Network Receive Feature enables your site to receive messages from other sites
in the AMIS network. When you do not want the site to receive Network Messages,
the Network Receive Feature can be disabled.
Note: Your site cannot receive Network Messages while the Network Receive
Feature is disabled.
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48 Network Messaging using AMIS
To disable the Network Receive Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkReceive option, select No.
3. Click the OK button.
The Network Receive feature is now disabled.
Disabling the Network Delivery Feature
The Network Delivery Feature enables your site to send Network Messages. There
may be times when it is necessary to disable the Network Send Feature. You can
restrict sending Network Messages when your company is closed. When this
feature is disabled, sending messages to other sites on a network is prohibited.
Enterprise Edge Voice Messaging does not send Network Messages from your site
when the Network Delivery Feature is disabled.
To disable the Network Delivery Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkDelivery option, select No.
3. Click the OK button.
The Network Delivery feature is now disabled.
Disabling the Network Reply Feature
Network Messaging includes your site's ability to reply to Network Messages left
in mailboxes from other sites. Disabling the Network Reply Features prohibits an
individual from replying to a Network Message.
To disable the Network Reply Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkReply option, select No.
3. Click the OK button.
The Network Reply feature is now disabled. Your site cannot reply to
Network Messages when the Network Reply Feature is disabled.
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Network Messaging using AMIS 49
Disabling Network Messaging using the Enterprise Edge Voice Messaging
Class of Service
Network Messaging can also be restricted on an individual mailbox basis. You can
do this through the Enterprise Edge Voice Messaging Class of Service designation.
Note: For information about Class of Service values, refer to Class of Service
values on page 64. For information about changing a mailbox Class of
Service, refer to the Enterprise Edge Voice Messaging Set Up and
Operation Guide.
Re-enabling Network Messaging
There may be times when it is necessary to re-enable Network Messaging. You can
re-enable Network Messaging by:
•Re-enabling the Network Receive Feature
•Re-enabling the Network Delivery Feature
•Re-enabling the Network Reply Feature
•Re-enabling Network Messaging using the Enterprise Edge Voice Messaging
Class of Service
Re-enabling the Network Receive Feature
The Network Receive Feature enables your site to receive messages from other sites
in the AMIS network.
To re-enable the Network Receive Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkReceive option, select Yes.
3. Click the OK button.
The Network Receive feature is now re-enabled.
Re-enabling the Network Delivery Feature
The Network Delivery Feature enables your site to send Network Messages.
To re-enable the Network Delivery Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkDeliver option, select Yes.
3. Click the OK button.
The Network Delivery feature is now re-enabled.
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50 Network Messaging using AMIS
Re-enabling the Network Reply Feature
Network Messaging includes your site's ability to reply to Network Messages left
in mailboxes from other sites.
To re-enable the Network Reply Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkReply option, select Yes.
3. Click the OK button.
The Network Reply feature is now re-enabled.
Re-enabling Network Messaging using the Enterprise Edge Voice Messaging
Class of Service
If Network Messaging is restricted on an individual mailbox basis, you can
re-enable Network Messaging through the Enterprise Edge Voice Messaging Class
of Service designation.
Note: For information about Class of Service values, refer to Class of Service
values on page 64. For information about changing a mailbox Class of
Service, refer to the Enterprise Edge Voice Messaging Set Up and
Operation Guide.
Sending Network Broadcast Messages
The AMIS Network Broadcast Message Feature allows you to send Broadcast
Messages over the AMIS network. Broadcast Messages are recorded by you and
delivered to all Network Delivery Mailboxes. When this feature is disabled,
Network Delivery Mailboxes do not receive the Broadcast Message.
A Network Broadcast Message does not play immediately. It is left in a mai lbox and
must be selected to play by the mailbox owner. For more information about
Broadcast Messages, refer to the Enterprise Edge Voice Messaging Set Up and
Operation Guide.
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Enabling the Broadcast Message Feature
Before Broadcast Messages can be sent over the network, the Broadcast Message
Feature must be enabled.
To enable the Broadcast Message Feature:
1. Click the Networking menu and then click General Networking Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkBroadcast option, select Yes.
3. Click the OK button.
The Broadcast Message feature is now enabled.
Enabling the Network Group List Feature
The Network Group List Feature, when enabled, allows the System Administrator
to add Network Mailboxes to a Group List. Any messages sent to the Group Lists
are sent to all members, including the Network Delivery Mailboxes.
Network Messaging using AMIS 51
For information about creating a Network Delivery Mailbox, refer to Chapter 5
Setting up and maintaining Network Delivery Mailboxes on page 37. For more
information about preparing a Group List, refer to the Enterprise Edge Voice Messaging Set Up and Operation Guide.
Note: When the Network Group List Feature is disabled, messages are not sent to
the Network Mailboxes in a Group List.
The Network Group List Feature is disabled when AMIS is installed.
To enable the Network Group List Feature:
1. Click the Networking menu and then click General Networking
Parameters.
The General Networking Parameters dialog box appears.
2. At the NetworkGroup List option, select Yes.
3. Click the OK button.
The Network Group List feature is now enabled.
Note: For instructions about creating a Group List and sending a Group List
Message, refer to the Enterprise Edge Voice Messaging Set Up and
Operation Guide.
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52 Network Messaging using AMIS
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Troubleshooting AMIS
7
Introduction
After AMIS is enabled and the operating features are set up, occasional problems
can occur. When problems occur they are either a failure to transmit or a failure to
connect.
This chapter describes some common problems that can occur while using AMIS.
The most common AMIS problem is a failure to transmit a message to another site.
A failure to connect can be caused by a system problem or a problem with the lines.
This chapter is divided into three parts:
•Transmission problems and solutions
•Connection problems and solutions
•AMIS Error Messages
A failure to transmit means the site sending the message has made a connection to
the site receiving the message. AMIS makes the call, and the originating site and
the destination site exchange information, but the message cannot be transmitted.
A failure to connect means there is no exchange of information between the
originating site and the destination site.
Transmission problems and solutions
A failure to transmit is caused when the originating site connects to the destination
site and the message is not delivered to the destination site mailbox. When a
message cannot be transmitted to a site, the message is returned to the originating
mailbox with a voice prompt stating the message was not delivered.
Transmission errors generating a failure to transmit error message can be caused by:
The destination site is not accepting Network Messages.
This error is caused when the destination site disables the Network Receive Feature.
When this feature is disabled, a site is unable to receive network messages.
•Ensure that the Network Receive Feature is enabled at the destination site. For
instructions about enabling this feature, refer to Re-enabling the Network
Receive Feature on page 49.
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The destination site is not accepting network message delivery.
This error is caused when a message is sent to a destination site that is not in the
AMIS network. Network Messaging can occur only between sites that have AMIS
enabled.
•Ensure the destination site is included in the AMIS network, and the AMIS
software is enabled.
The destination site’s mailbox does not exist.
This error occurs when a message is delivered to a mailbox that does not exist at the
destination site.
•Ensure the destination mailbox number is correct.
•Ensure the mailbox at the destination site is initialized.
•Send the message again after you ensure that the mailbox is operating properly.
The destination site's mailbox could not accept messages.
This error occurs when a mailbox is not initialized.
•Ensure the mailbox at the destination site is initialized.
The message was too long for the destination site to accept.
This error occurs when a recorded message exceeds seven minutes and 30 seconds.
•Record a shorter version of the message and send it again.
Connection problems and solutions
A failure to connect is caused when an error occurs on the line while AMIS is trying
to connect to the destination site. When a connection cannot be made to a site, the
message is returned to the originating mailbox with a voice prompt explaining the
message could not be delivered.
All messages that generate a “failure to connect error” are sent to the originating
mailbox.
Connection errors generating failure to connect errors can be caused by:
The destination site did not answer the call.
This error is caused when the destination site has disabled the Automated Attendant
or the Automated Attendant did not answer the call. It can also be caused by a busy
signal received at the destination site. AMIS cannot deliver a Network Message if
the destination site does not answer the call using the Automated Attendant.
•Ensure the destination site has the Automated Attendant assigned to answer the
Central Office (CO) line designated for network calls. Send the message again.
For instructions about assigning the Automated Attendant to answer lines, refer
to the Enterprise Edge Voice Messaging Set Up and Operation Guide.
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Troubleshooting AMIS 55
The destination site could not be reached because an outside line was not available.
This error occurs when all retry attempts to access a line occur and no line is
available or access is denied. This can happen when the line is busy, when the line
does not exist or when an unexpected dial tone pause occurs. It can also happen if
an incorrect line or pool number is entered.
•Ensure that the correct line number is assigned and then send the message again.
You can also try assigning a different line for outdialing. If this error occurs
frequently because of a busy line, the Enterprise Edge Voice Messaging channel
configuration needs to be upgraded. Contact your customer service
representative.
A protocol error occurred while delivering the message.
This error is caused by a DTMF tone signaling the wrong digits.
•Send the message again. If this happens repeatedly, the DTMF setting on
Enterprise Edge Voice Messaging needs to be adjusted. Contact your customer
service representative.
This error can occur if the line disconnects during the call before all the DTMF
tones are received or transmitted. A message can still be delivered even though all
DTMF tones are not sent. In these cases, the protocol error indicates all DTMF
signaling was not completed.
A data transmission error was detected while attempting to deliver the message
This error is caused by a delay between DTMF tones. The destination site receives
the transmit tone and perhaps some other digits, but the pause between the tones is
too long.
•Send the message again. If this happens repeatedly, contact your customer
service representative
Timeout occurred while attempting to deliver the message.
This error is caused when the first digit in the transmission sequence is not received
by the destination site. A timeout error occurs when a transmission signal is not
received within 10 seconds.
•Send the message again. If this happens repeatedly, the DTMF setting on
Enterprise Edge Voice Messaging might need to be adjusted. Contact your
customer service representative.
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AMIS error messages
AMIS error messages appear on the display when an incorrect action is performed.
AMIS Voice Prompt error messages are heard through the receiver or handsfree
speaker.
AMIS error messages on the display
Error messages that appear on the display are presented here in alphabetical order:
Invalid code
Appears when an incorrect International, Long Distance, Country, or Area Code is
entered.
Invalid mailbox
Appears when an incorrect mailbox number is added.
Invalid name
Appears when a name is not assigned correctly to a Network Delivery Mailbox
when the mailbox is created.
Invalid number
Appears when you enter an invalid line number when sending or replying to a
Network Message. Can also appear when assigning an incorrect line when creating
or changing a Network Delivery Mailbox.
Mbox exists
Appears when a duplicate Network Delivery Mailbox exists.
Name too long
Appears when adding a Network Delivery Mailbox and the name exceeds the 16
character maximum.
Network denied
Appears when access to the AMIS network is not allowed through a Class of
Service.
Network disabled
Appears when sending a message to a Network Delivery Mailbox and the network
is disabled.
Network reply off
Appears when the Network Message Reply parameter is set to NO.
Rec too long
Appears when the Network Message is too long. A Network Message can be a
maximum seven minutes and 30 seconds long.
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Troubleshooting AMIS 57
AMIS voice prompt error messages
You may hear the following AMIS voice prompt error messages through the
handset or handsfree speaker:
A Network Delivery Mailbox could not receive your Broadcast Message.
This message plays when the Message Delivery Feature is disabled at your site, or
the receiving site has the Network Receive Feature disabled.
The following message could not be delivered to...[mailbox owner's name or
mailbox number].
This message plays when a message cannot be received at a site. This can occur if:
•The destination site is unable to answer the call.
•The destination site is not accepting Network Messages.
•The destination site is incapable of accepting Network Messages.
•The destination site mailbox does not exist.
•The destination site mailbox is full.
•An outside line is not available.
•A protocol error occurs while the message was being transmitted.
•A data transmission error occurs during transmission.
•A timeout error occurs during transmission.
The destination site could not be reached because an outside line is not available.
This message plays when:
•The outside line selected is not available.
•No dial tone is detected on the selected line.
•An unexpected dial tone is received.
The destination site did not answer the delivery call.
This message occurs when the destination site is not enabled to answer the lines.
Ensure that the destination site is set to answer the line(s).
The destination site’s mailbox could not accept messages.
This message occurs when the Network Receive option is set to NO. Ensure the
destination site has the Network Receive option set to YES.
A protocol error occurred while delivering the message.
Try sending the message again.
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Data transmission error was detected while attempting to deliver the message.
Try sending the message again.
Time out occurred while attempting to deliver the message.
Try sending the message again.
The destination site is not accepting Network Delivery Messages.
This message occurs when the destination site’s hard disk drive is full. Try sending
the message again.
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Appendix A: AMIS Programming Record
Before you begin
•Make copies of the pages you need for recording more programmed settings.
•For details on programmable settings, refer to Setting up Dialing Translation on
page 15.
Programming overview
The following overview provides a recommended approach to AMIS
programming. To use this overview:
•Start at the top and progress down through the programming options. Determine
which options require your attention.
•Space is provided for you to write or circle the option. Determine if the defaults,
shown in bold, are adequate.
•Instructions for accessing each programmable option are shown in brackets ( ).
Site Network Identification Number
International Access Code
Country code
Area Code
System Phone Number
Note: Ensure the phone number assigned to answer network calls is assigned to
the Automated Attendant.
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Network Site Table
Site Prefix
Site Name
Recorded Site NameYes No
Outdial Line number
Destination Site Phone number
Site Prefix
Site Name
Recorded Site NameYes No
Outdial Line number
Copy page before using if more sheets required.
Pool number
Route Code
Pool number
Route Code
Destination Site Phone number
Site Prefix
Site Name
Recorded Site NameYes No
Outdial Line number
Pool number
Route Code
Destination Site Phone number
Site Prefix
Site Name
Recorded Site NameYes No
Outdial Line number
Pool number
Route Code
Destination Site Phone number
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Appendix A: AMIS Programming Record 61
Copy page before using if more sheets required.
Calling Block Periods
DayBandCalling Block Time fromCalling Block Time to
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Network Messaging Parameters
Network ReceiveY N
Network DeliveryY N
Network ReplyY N
System NameEnableY N
Sender NameY N
Network Broadcast MessagesY N
Network Group ListY N
Network Retry1 2 3 4 5
Network Retry Delay (1 to 60 min., default 10)
Copy page before using if more sheets required.
Recording
6 7 8 9
Loopback
EnableY N
Test Mailbox
Outdial
Network Delivery Mailboxes
Network Delivery Mailbox number
Network Delivery Mailbox name
Include in DirectoryY N
Network Delivery Mailbox name
Y N
recorded
OutdialLine number
Pool number
Route Code
Destination Site Phone number
Line number
Pool number
Route Code
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Appendix B: Default Specifications
AMIS Default Feature Settings
Data FieldValue RangeDefault
Network ReceiveYES/NOYES
Network DeliveryYES/NOYES
Network ReplyYES/NOYES
System Name Attached to MessagesYES/NONO
Sender Name Attached to MessagesYES/NONO
Network Broadcast MessagesYES/NONO
Network Group ListYES/NONO
Network Retries1 - 93
Network Delay1 - 60 minutes10 minutes
Default Loopback MailboxYES/NONO
YES = Enabled, NO = Disabled
Note: The Loopback Mailbox is created automatically when AMIS is installed. If
the mailbox number length is 2 digits, the Loopback Mailbox is 13. If the
mailbox number length is 4 digits, the Loopback Mailbox is 1003. If the
Group List leading digit is 1, the leading digit of the Loopback Mailbox is
2 instead of 1. The following table shows you how to determine your
Loopback Mailbox number.
If Group List leading
digit is 1, then
Loopback Mailbox
Number is:
You cannot log on to the Loopback Mailbox or perform any mailbox functions.
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64 Appendix B: Default Specifications
Class of Service values
Class of Service values:12345678
Prompt languagePAPAPAPA
Mailbox message time (in minutes)15151515552020
Message length (in minutes)33773322
Message retention period (in days)303000771515
Greeting length (in minutes)1111111010
Off-premise Message NotificationYYYYNNYY
Retry intervals (in minutes)551010n/an/a3030
Number of attempts3355n/an/a99
Outbound TransferY YYYNNYY
Incorrect pswd attempts99996644
Password expiry (in days)9090909060603030
NetworkingYYYYNNYY
Target AttendantYYYYNNYY
Call RecordNNNNNNNN
0 = indefinite retention, P = Primary Language, A = Alternate Language
Class of Service values:910111213141516
Prompt languagePAPAPAPA
Mailbox message time (in minutes)10103030120 120120 120
Message length (in minutes)3377101022
Message retention period (in days)365 365606090904545
Greeting length (in minutes)11223355
Off-premise Message NotificationYYNNYYYY
Retry intervals (in minutes)55n/an/a15153030
Number of attempts33n/an/a7799
Outbound TransferYYNNYYYY
Incorrect pswd attempts99996644
Password expiry (in days)9090909060603030
NetworkingYYNNYYYY
Target AttendantYYNNYYYY
Call RecordNNNNNNNN
0 = indefinite retention, P = Primary Language, A = Alternate Language
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Glossary
Administration
The tasks involved in maintaining the Enterprise Edge Voice Messaging mailboxes,
greetings and set up configuration.
Area Code
A code assigned to designate a calling area within an area.
Automated Attendant
The Enterprise Edge Voice Messaging answering service that answers incoming
calls with a Company Greeting, plays a list of Enterprise Edge Voice Messaging
options to a caller, and performs call routing functions in response to a caller's
selections.
Broadcast Message
A message that can be sent only by the System Administrator. This type of m essage
plays in all initialized Personal Mailboxes and plays immediately when the mailbox
is opened by the mailbox owner. It is automatically deleted after the mailbox owner
listens to the message after opening the mailbox.
Calling Block Periods
A period of time established by the System Administrator when network delivery
messaging is prohibited.
Channel Configuration
The number of channels on an Enterprise Edge Voice Messaging unit designated
for outdialing.
Class of Service
A predetermined number designation that specifies the Enterprise Edge Voice
Messaging options for a mailbox.
Company Directory
An internal voice list that contains the names of users with initialized mailboxes
who are designated to be in the Directory.
Configuring Enterprise Edge Voice Messaging Lines
The tasks involved in determining which incoming telephone lines of a business are
answered by Enterprise Edge Voice Messaging and which Greeting Table is
assigned.
Conventions
The way certain information is described. For example, using underlined text to
represent the second line of the display prompt information.
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Country Code
A code for long distance calling assigned to a country.
Default
The parameters preset within the AMIS software.
Designated Operator
An individual in a company who is assigned to answer the Enterprise Edge Voice
Messaging operator request option.
Direct Addressing
The ability to send a message directly to a remote site by specifying the line, pool
or route number, phone number and destination mailbox.
Display
A one or two line screen on an Enterprise Edge telephone that shows Enterprise
Edge Voice Messaging commands and options.
Display Buttons
The three buttons that appear on an Enterprise Edge two-line display telephone.
When pressed, these buttons select the specified Enterprise Edge Voice Messaging
option.
Display Options
The choices available that appear on the Enterprise Edge two line display displays.
Options that appear on the display are selected using the display buttons.
DTMF Telephone
A push button telephone that emits DTMF tones.
Group Lists
A collection of mailbox numbers that are assigned a special “Group” number by
Enterprise Edge Voice Messaging. When a message is sent to a Group List,
mailboxes in the List receive the same message. Member mailboxes can be located
at the same site or at different locations within an AMIS network.
Initialize Mailbox
Preparing a mailbox to receive messages, which includes changing a mailbox
default password and recording a Company Directory name.
International Access Code
A code identifying the digits dialed to access international calling.
Long Distance Access Code
The code used to access direct dial long distance calling services in a country.
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Glossary 67
Loopback Mailbox
The test mailbox used to determine if a site can transmit and receive a network
message. The Loopback mailbox default number is 103 if the extension length is
three digits. Refer to the table Loopback Mailbox Numbers on page 34. The length
of the Loopback Mailbox number is dependent on the mailbox number length.
Mailbox
A storage place for messages on the Enterprise Edge Voice Messaging system.
Network Delivery Feature
The feature that, when enabled, allows a site to send mes sages t o other site s within
an AMIS network.
Network Delivery Mailboxes
Mailboxes added by the System Administrator that allow access to an assigned
mailbox at a destination site within an AMIS network. Network Delivery
Mailboxes can be set up with either a Direct Address or a Site-Based AMIS
Address.
Network Dialing Parameters
The values that determine how many times an attempt is made to contact a
destination site within an AMIS network. The dialing parameters also include a
retry interval.
Network Identification Number
A number comprised of an outdialing number and a series of numbers establishing
a site's country and area code and phone number.
Network Messaging
The ability to send, receive and reply to messages sent between remote locations
within an AMIS network.
Network Receive Feature
The feature that, when enabled, allows a site to receive messages from other
locations within an AMIS network.
Network Reply Feature
The feature that, when enabled, allows a site to reply to messages sent from other
locations within an AMIS network.
Outdial Parameter
The parameter that specifies an outdial value. The outdial value can be either a line,
pool number or Route code.
Password
A four to eight digit number that is entered using the dialpad. A password is used to
open mailboxes or perform configuration tasks.
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68 Glossary
Personal Mailboxes
Mailboxes that are assigned to users as a place to store messages.
Resetting Enterprise Edge Voice Messaging
Returning the Enterprise Edge Voice Messaging voice module to its original default
settings.
Retry Interval
The amount of time AMIS waits before another attempt is made to contact a
destination site when a failure to connect occurs.
Site-based AMIS Addressing
The ability to send a message to a remote site by specifying the destination site’s
prefix and the mailbox number of the person you want to send the message to. The
System Administrator must create a Network Site Table before a user can send
messages using Site-Based AMIS Addressing.
Special Mailboxes
The two mailboxes used by the System Administrator and designated Enterprise
Edge Voice Messaging operator are the System Administrator Mailbox and the
General Delivery Mailbox.
System Administrator
The person responsible for configuring, updating and maintaining the Enterprise
Edge Voice Messaging system.
System Administrator Mailbox
The Special Mailbox used by the System Administrator for sending Broadcast
Messages. This is the System Administrator’s Personal Mailbox.
Voice Prompts
The prerecorded voice instructions that are played when accessing the different
Enterprise Edge Voice Messaging features and options.
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Index
A
access 18
AMIS
changing default feature settings
connection problems and solutions
Error messages
failure to connect
failure to transmit
Programming Record
transmission problems and solutions
Sender Name 10
Sending Network Messages
Set Up Tasks Summary
Setting the Dialing Translation Parameters
Setting up AMIS
Setting up outdialing channel configuration
Setting up the network identification number
Site Name
System
24
System Name
13
28
24
11
13
19
33
23
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70 Index
T
Technician-Created Dialing Translation Table 21
Telephone number Translation