Avaya BCM Voice Messaging User Manual

Enterprise Edge Voice Messaging Set Up and Operation Guide

1-800-4 NORTEL www.nortelnetworks.com

Chapter 1 Introduction 13

About Enterprise Edge Voice Messaging 13 Basic Enterprise Edge Voice Messaging 13

Voice messaging 13 Automated Attendant 13 Custom Call Routing (CCR) 13

Enterprise Edge Integrated Solution optional software 14

Enterprise Edge Networking 14 Enterprise Edge Unified Messaging 14

Enterprise Edge Call Center 15 How this guide is organized 16 Symbols and conventions 16 What appears on the display 16 Prerequisites 16 The Enterprise Edge Voice Messaging document set 17

Chapter 2 Using Enterprise Edge Voice Applications Manager 21

Overview 21 Enterprise Edge Voice Applications Manager installation overview 21

PC prerequisites 21 Installing the Enterprise Edge Voice Applications Manager client software

22 Starting the Enterprise Edge Voice Applications Manager client software

from a PC 22

Removing the Enterprise Edge Voice Applications Manager client software

Chapter 3 Setting up Enterprise Edge Voice Messaging 25

Overview 25 Who can use Enterprise Edge Voice Messaging 25 Using Enterprise Edge Voice Messaging with an Enterprise Edge two line

display telephone 25 Ending a session 26 Accessing your Personal Mailbox while away from the office 26 Interrupting a voice prompt 26 Recording greetings and prompts 27

To record a greeting or prompt from your telephone handset 27 To record a greeting or prompt from your PC 28 To locate a previously recorded greeting or prompt 28

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Chapter 4 Setting up an Automated Attendant 31

Overview 31 Greeting Tables 32

Company Greetings 33

Recording a Company Greeting 35

To record a Company Greeting: 35

Setting up a Greeting Table 35

Automated Attendant Menu 35 Recording a Custom Menu prompt 36 Assigning a greeting to a Greeting Table 36 Assigning the language preference 37 Assigning the Greeting Table Attendant 37 Assigning a CCR Tree to a Greeting Table 38

Setting the Business Hours 38 Changing the Enterprise Edge Voice Messaging language availability 39 Programming which lines are answered by Enterprise Edge Voice

Messaging 39

Adding lines, assigning a Greeting Table and assigning the number of

rings before Enterprise Edge Voice Messaging answers 40 Enabling Touchtone Gate 41 Enabling and disabling Enterprise Edge Voice Messaging 42

Chapter 5 Automated Attendant Status settings 43

Overview 43 Setting the Operator Status 43 Changing the Operator password 43 Changing the Operator default extension 44 Setting the Business Status 44 Making changes from a remote telephone 45 Changing the Business Status from a remote telephone 45 Changing a Company Greeting from a remote telephone 46 Setting the Answer Lines status 47 Setting the Return to Automated Attendant Status 47

Chapter 6 Overview of Mailboxes 51

Types of mailboxes 51

System Administrator Mailbox 51 General Delivery Mailbox 52 User Mailboxes 52 Guest Mailboxes 52

Information Mailboxes 52 Tools and materials 52 Terms and definitions 53

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Contents 5

Class of Service 54

Default values 55 Mailbox Overrides 56

Company Directory 57

Alternate extensions 57

Activating the Call Screening feature 58

Message Waiting Notification 58

Outdial route 58

Chapter 7 Special Mailboxes: General Delivery and System Administrator 61

Overview 61

System Administrator’s Mailbox 62

General Delivery Mailbox 62

Class of Service for Special Mailboxes 63 Setting up the System Administrator and General Delivery Mailboxes 63

Opening the Mailboxes 63

Initializing the Mailboxes 63

Recording the Mailbox in the Company Directory 63

Recording the Mailbox greeting 65

Selecting a Mailbox Greeting 66 Listening and responding to messages left in Special Mailboxes 67

Copying a message to another Mailbox 69

Replying to a message 71

Chapter 8 Creating Mailboxes 73

Overview 73

Tools and materials 73 User Mailboxes 73

Adding a User Mailbox 74 Adding several User Mailboxes using the Create Mailbox Utility 75 Guest Mailboxes 77

When to use Guest Mailboxes 77

Adding Guest Mailboxes 78 Information Mailboxes 79

When to use Information Mailboxes 79

Adding Information Mailboxes 80

Chapter 9 Changing and Deleting Mailboxes 81

Overview 81 Changing mailbox options 81 Deleting a mailbox 83

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Chapter 10 Mailbox Administration Tasks 85

Overview 85

Administering Special Mailboxes 85

Administering Personal Mailboxes 85 About the passwords 86

Incorrect password lock-out 86

Password expiry 86 Enabling external initialization 87 Configuring the Company Directory 87 Setting up Outbound Transfer 88

Designating the number of channels for Off-premise Message

Notification and Outbound Transfer 88 Enabling and disabling the General Delivery Mailbox 88 Setting up the Operator’s Mailbox 89 Broadcast and Group messages 89

Sending Broadcast Messages 89 Sending Group Messages 90 Preparing a Group List 91 Adding a Group List 92 Changing a Group List 92 Changing the Group List leading digit 93 Deleting a Group List 94 Sending a Group Message 94

Caller ID (CLID) 95

Chapter 11 Mailbox Feature Codes 97

Overview 97 Programming the Feature Codes 97 Programming a memory button 97

Determining the Feature Codes 98 Leave a Message 99 Open Mailbox 99 Operator Status 100 Forward to Enterprise Edge Voice Messaging 100 Enterprise Edge Voice Messaging extension 100 Transfer to Mailbox 100 Interrupt a Message 101 Call Record 101

Chapter 12 Overview of Custom Call Routing 105

Planning and designing a CCR Tree 108 About the CCR Tree structure 108

Next Action 110

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Chapter 13 Building, saving, and enabling a CCR Tree 111

Overview 111

Tools and materials 111 Beginning a new CCR Tree and recording the Home node voice prompt

111

Beginning to build a new Tree 112 Adding a sub-node to a Menu node 113 Adding an Information Mailbox 115 Adding a Mailbox node 116 Adding a Transfer 117

Adding a Transfer to an internal extension 117

Adding a Transfer to an external number 117 Saving a CCR Tree 119 Enabling a CCR Tree 119 Testing a CCR Tree 120

Chapter 14 Changing or deleting a CCR Tree 121

Contents 7

Overview 121

Tools and materials 121

Precautions 121 Saving a CCR Tree to a file 121 Disabling a CCR Tree 122 Changing the Home node menu 122 Changing a Sub-node 122 Moving a node 123 Deleting a menu 123 Deleting a Tree 123

Chapter 15 Enterprise Edge Voice Messaging Reports 127

Overview 127 Directory Report 128 Numeric Mailbox Report 128 System Group List Report 128 This report shows the Group List number, the type of Group List, the Group

List name, the mailbox numbers included in the Group List, the mailbox

owner name and the type of mailbox. 128 Mailbox Activity Report 128 Caller ID (CLID) Report 129 Dialing Translation Report 129 Alarm Report 129 Custom Call Routing Report 129

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Enterprise Edge Voice Messaging Call Handling and Port Usage Report

129 Enterprise Edge Voice Messaging Call Handling and Port Usage Report

Part 1 130

Enterprise Edge Voice Messaging Call Handling and Port Usage Report

Part 2 130

System Configuration Report 130

System Configuration Report, Part 2 130 System Configuration Report, Part 3 130 System Configuration Report, Part 4 130

Chapter 16 Enterprise Edge Voice Messaging Troubleshooting 131

Overview 131 System trouble 131

Automated Attendant does not answer any calls 131 Call display information is lost 131 The Automated Attendant transfers some callers to the General Delivery

Mailbox 132 Greetings are played at the wrong time of day 132 Greetings are played on the wrong line 132 A telephone cannot be forwarded to Enterprise Edge Voice Messaging

132 Feature 981 produces a Log prompt on the Enterprise Edge display 132 Mailbox owner is unable to reply to an external caller, use Off-premise

Message Notification or Outbound Transfer 133

Operating trouble 134

Personalized Greetings do not play 134 Mailboxes are not accepting messages 134 Messages are being lost in a mailbox 134 A mailbox owner lost the mailbox password 134 A mailbox owner cannot access their mailbox 134 A mailbox is not in the Company Directory 135 Calls are being answered by the wrong mailbox 135 A mailbox cannot be added to Enterprise Edge Voice Messaging 135 You cannot enter a name for a mailbox 135 Incomplete messages are received in a mailbox or “Message delivered”

plays while recording a message, or a Enterprise Edge Voice Messaging session ends unexpectedly 135

You cannot create a Group List 135

Custom Call Routing (CCR) trouble 136

Interruptions while building or changing the Tree 136 The Tree cannot be deleted 136 The Tree cannot be enabled 136 The Leave Message Point mailbox is full 136 Deleting a mailbox 136

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Contents 9

Appendix A: Dialing Translation 139

Overview 139

How the Dialing Translation Table works 139 Phone number Translation 139 Network Access 141 Dialing Translation Parameters 141

Setting the Dialing Translation Parameters 142 Building a Dialing Translation Table 143 Reviewing entries in the Dialing Translation Table 143 Changing an entry in the Dialing Translation Table 144 Deleting a Dialing Translation Table entry 144

Appendix B: Enterprise Edge Configuration Tips 145

Overview 145 Delayed answering by the Enterprise Edge Voice Messaging Automated

Attendant 145 Ringing lines and answer buttons 145 Ringing Answer Button 146 Using Call Forward All Calls (CFAC) and Call Forward No Answer

(CFNA) 146 Sample Enterprise Edge Voice Messaging set ups 146

Setting Up for a small company 147 Setting Up for a medium sized company 148

Feature Compatibility 151

Glossary 155

Index 165

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Section I - Getting started

• Introduction

• Setting up Enterprise Edge Voice Messaging

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Introduction

About Enterprise Edge Voice Messaging

Enterprise Edge Voice Messaging works with your Enterprise Edge telephone system and Enterprise Edge Voice Applications Manager, the Administration software, to give you easy access to using and programming the telephone system.

For more information on installing and using Enterprise Edge Voice Applications Manager see Appendix B: Enterprise Edge Configuration Tips on page 145.

Enterprise Edge Voice Messaging is available in two different packages: basic and optional.

Basic Enterprise Edge Voice Messaging

The following is a brief description of the base Enterprise Edge Integrated Solution software.

Voice messaging

Accurately records callers’ messages and stores them in a mailbox for easy retrieval. Each Enterprise Edge telephone in your system can have its own mailbox and personal greeting.

Automated Attendant

Answers your business calls promptly, 24 hours a day, with a Company Greeting. A voice prompt offers callers a menu of options to direct their call by selecting a digit on the dialpad.

Custom Call Routing (CCR)

Enhances the Automated Attendant menu with a customized CCR Home Menu to offer callers a wider range of call routing options and access to sub-menus as well as information messages. CCR allows you to determine the menu options and record the voice prompts that guide callers along call paths.

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14 Introduction

Enterprise Edge Integrated Solution optional software

Enterprise Edge Integrated Solution optional software includes all the features of Enterprise Edge Voice Messaging and the following components that enhance your office communications.

Enterprise Edge Networking

Enterprise Edge Networking links Enterprise Edge Voice Messaging or other voice mail systems at different locations. Networking allows the exchange of Voice Messages between users at different sites connected on a network via Transmission Control Protocol/Internet Protocol (TCP/IP).

Audio Messaging Interchange Specification (AMIS) Networking and Digital Networking

Includes General Networking parameters and Audio Messaging Interchange Specification (AMIS)-specific parameters and AMIS Site Administration. Refer to the Enterprise Edge Voice Messaging AMIS Set Up and Operation Guide for information about AMIS Networking. For information about digital networking, refer to the Enterprise Edge Networking Set Up and Operation Guide.

Enterprise Edge Unified Messaging

Enterprise Edge Unified Messaging consists of three features:

• Enterprise Edge Unified Messaging

• Enterprise Edge Personal Mailbox Manager

• Enterprise Edge Operator Manager

Enterprise Edge Unified Messaging

The Enterprise Edge Unified Messaging feature allows you to create and receive Enterprise Edge Voice Messaging messages on your personal computer (PC).

Enterprise Edge Personal Mailbox Manager

Enterprise Edge Personal Mailbox Manager allows you to administer all the mailbox features and functions that are available through ƒ·°⁄ from your PC. Enterprise Edge Personal Mailbox Manager gives you the ability to:

• Initialize your personal mailbox

• Record your primary, personal and alternate greetings

• Select your primary, personal and alternate greetings

• Change your spoken name that appears in the Company Directory

• Change your Target Attendant

• Set up and maintain Off-premise Message Notification

• Set up and maintain Outbound Transfer

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Introduction 15

Enterprise Edge Personal Mailbox Manager also gives the System Administrator access to Information Mailboxes, the System Administrator Mailbox, the Business Open status tab and the record Company Greetings tab.

Enterprise Edge Operator Manager

Enterprise Edge Operator Manager allows the System Administrator to administer the Enterprise Edge Voice Messaging features and functions available through ƒ·°¤ from a PC. Enterprise Edge Operator Manager gives you the ability to:

• Change the Operator password

• Change the Business Status to open or closed

• Enable and disable the system attendant (Operator)

• Change the extension of the system attendant (Operator)

• Enable and disable the Enterprise Edge Voice Messaging Call Answer feature (Automated Attendant and call answering)

Enterprise Edge Call Center

The Enterprise Edge Call Center system handles incoming calls as efficiently and economically as possible. Incoming calls are distributed to available agents or to Enterprise Edge Call Center greetings in your call center. To ensure that each call is handled successfully, the Enterprise Edge Call Center system answers, plays greetings and routes each incoming call to the first available agent in the order of the call’s arrival.

Enterprise Edge Call Center is an Enterprise Edge Voice Messaging system option that is enabled with a Security Keycode.

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How this guide is organized

This guide leads a System Administrator through setting up the Enterprise Edge Voice Messaging system and serves as an ongoing reference aid. With this in mind, read the guide carefully to understand how to set up and administer your Enterprise Edge Voice Messaging system.

The instructions in this guide are presented in easy-to-follow steps that cover all aspects of setting up and administering your Enterprise Edge Voice Messaging system.

This section tells you what to expect as you read the guide, and how information is presented.

The Appendices at the back of this guide include detailed information on topics relevant to setting up and operating the Enterprise Edge Voice Messaging system.

Symbols and conventions

The following conventions and symbols are used to describe the words that appear on the telephone display and dialpad.

Convention/Symbol Example Purpose

Display font, mixed case Pswd: Display prompts. Used on one- and two-

Display font, word in capital letters and underlined

Dialpad buttons

What appears on the display

The telephone displays in this guide use the Enterprise Edge Voice Messaging default settings and sample names.

For example:

This display shows an example of the Enterprise Edge Voice Messaging extension number.

MBOX

Set 2100 OK

line display telephones. You must perform an action in response to the prompt.

Display button option. Appears on twoline display telephones button directly below the option on the display to proceed.

Represents the buttons you press on the dialpad to select a particular option.

only. Press the

Prerequisites

Before you attempt to set up Enterprise Edge Voice Messaging, ensure you are familiar with how Enterprise Edge Voice Applications Manager works.

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The Enterprise Edge Voice Messaging document set

Document Audience Description

Enterprise Edge Voice Messaging Quick Reference Card

Enterprise Edge Voice Messaging Reference Guide

Enterprise Edge Voice Messaging Set Up and Operation Guide

Enterprise Edge Voice Messaging Programming Record

Enterprise Edge Voice Messaging AMIS Set Up and Operation Guide

Enterprise Edge Voice Messaging AMIS User Guide

All users Describes how to use the most

common Enterprise Edge Voice Messaging commands and features.

All users A more detailed, procedural

description of the Enterprise Edge Voice Messaging commands and features available to end users.

System Administrator

All users Information about

Instructions for setting up, programming, and operating the Enterprise Edge Voice Messaging system.

Planning sheets to support the Enterprise Edge Voice Messaging System Administrator programming tasks.

Instructions for setting up and programming the optional AMIS software available for Enterprise Edge Voice Messaging for the Enterprise Edge Integrated Solution software package.

programming and using the AMIS software available for the Enterprise Edge Integrated Solution software package.

Introduction 17

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Section II - Preparing Enterprise Edge

Voice Messaging for use

• Using Enterprise Edge Voice Applications Manager

• Setting up Enterprise Edge Voice Messaging

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Using Enterprise Edge Voice Applications Manager

Overview

Enterprise Edge Voice Applications Manager is a Windows® based application that allows the System Administrator to set up and administer Enterprise Edge Voice Messaging features.

Enterprise Edge Voice Applications Manager can be accessed by clicking the Enterprise Edge Voice Messaging icon on the Enterprise Edge Voice Applications Manager window.

You can also install Enterprise Edge Voice Applications Manager on any PC that is connected to the same Transmission Control Protocol/Internet Protocol (TCP/IP) based local area network as the Enterprise Edge server.

Note: To record voice prompts or greetings using Enterprise Edge Voice

Applications Manager from a PC, the PC must have voice recording capabilities, including a sound card, microphone and speakers.

Enterprise Edge Voice Applications Manager installation overview

To use this Guide, you must be familiar with Enterprise Edge and Enterprise Edge Voice Messaging terminology as well as the Windows® operating system.

PC prerequisites

Your PC must meet the following requirements before you install the Enterprise Edge Voice Applications Manager client software:

• Your PC must be running Windows®95, Windows®98 or Windows® NT.

• If Enterprise Edge Voice Applications Manager is to be connected over a local area network, your PC must be equipped with the required hardware and configured to access the same local area network the Enterprise Edge server is on.

• Your PC requires at least 2 MB of free disk space to install the Enterprise Edge Voice Applications Manager client software.

• You must have installed DCOM95 for Windows 95 on your PC. If you do not have DCOM95 installed, you can download it from the Microsoft web site at http://www.microsoft.com

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Installing the Enterprise Edge Voice Applications Manager client software

To install the Enterprise Edge Voice Applications Manager software:

1. Exit any Windows®-based programs that are running.

2. On the taskbar, click the Start button, point to Find and then click Computer. The Find: Computer dialog box appears.

3. In the Named list box, type the name of the Enterprise Edge server or select the Enterprise Edge server from the list. If you do not know the name, ask your System Administrator.

4. Click the Find Now button. The Enterprise Edge server icon appears in the list below.

5. Double-click the Enterprise Edge server icon. The Enterprise Edge server window opens.

6. Double-click the NortelDT folder.

7. Double-click the Enterprise Edge Voice Applications Manager folder.

8. Double-click the INSTALL.EXE file.

9. Follow the instructions on the display to complete the installation.

Starting the Enterprise Edge Voice Applications Manager client software from a PC

To start the Enterprise Edge Voice Applications Manager client software from a PC:

1. Click Start and then click Programs.

2. Point to Enterprise Edge Voice Applications Manager and then click Enterprise Edge Voice Applications Manager. The Administration Password dialog box appears.

3. In the Server Name or IP Address box, type your Enterprise Edge server Name or IP Address.

4. In the Administration Password box, type your System Administrator Mailbox number and password combination and click the OK button. The Enterprise Edge Voice Applications Manager menu appears.

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Using Enterprise Edge Voice Applications Manager 23

Removing the Enterprise Edge Voice Applications Manager client software

To remove the Enterprise Edge Voice Applications Manager client software from your PC:

1. Click Start, point to Settings and then click Control Panel.

2. Double-click Add/Remove Programs.

3. From the list, select Enterprise Edge Voice Applications Manager and click the Add/Remove button.

4. Confirm the deletion. The Uninstall program removes the items associated with Enterprise Edge Voice Applications Manager. This procedure takes several seconds.

The Enterprise Edge Voice Applications Manager client software is now removed from your PC.

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Setting up Enterprise Edge Voice Messaging

Overview

This chapter includes information about:

• Who can use Enterprise Edge Voice Messaging

• Using Enterprise Edge Voice Messaging with an Enterprise Edge two line display telephone

• Ending a session

• Accessing your Personal Mailbox while away from the office

• Interrupting a voice prompt

• Recording prompts and greetings

Who can use Enterprise Edge Voice Messaging

Enterprise Edge Voice Messaging can be used by any outside caller and by mailbox owners in your company. Inside your office, Enterprise Edge Voice Messaging can be used from any touch tone phone connected to your Enterprise Edge system. Mailbox owners who are away from the office can use Enterprise Edge Voice Messaging can from any touch tone phone.

Incoming calls from a rotary dial telephone are transferred to your company Receptionist or designated Operator. If the Operator is not available, the caller is directed to the General Delivery Mailbox.

When using Enterprise Edge Voice Messaging from a Enterprise Edge telephone, a mailbox owner must first enter a Feature Code. For more information about Feature Codes, refer to Mailbox Feature Codes on page 97.

Using Enterprise Edge Voice Messaging with an Enterprise Edge two line display telephone

The display on Enterprise Edge two line display telephones provides information about commands and options available when you are using Enterprise Edge Voice Messaging.

The display can show up to three display button options a t a time. In some instances, you must wait for the voice prompt to play the other available options. When options are played by the voice prompt and the corresponding button does not appear on the display, you must select the option using the numbers on the dialpad.

The Enterprise Edge two line display display is shown in the diagram the figure

Enterprise Edge two line display on page 26.

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Enterprise Edge two line display

Display prompt Display options

Display b utton

Pswd: OTHR RETRY OK

Ending a session

To exit from a Enterprise Edge Voice Messaging session:

• hang up the handset

• or press

Accessing your Personal Mailbox while away from the office

When you are away from the office, you can access Enterprise Edge Voice Messaging from the dialpad of any touch tone telephone. To access your Personal Mailbox, press •• while your Personal Greeting plays. Enter your Personal Mailbox number and password combination and follow the voice prompts.

After you listen to your messages, the messages you have not deleted are automatically saved.

A mailbox owner has a limited number of incorrect password attempts when trying to open a Personal Mailbox while away from the office. The system disconnects the call after three incorrect attempts.

Interrupting a voice prompt

Each command shown on the telephone display is accompanied by a voice prompt. On a two-line display telephone, the voice prompt plays after a five-second delay. If you do not select an option, the call is disconnected. On a single-line display telephone, the voice prompt plays immediately. If you do not select an option within an additional five seconds, the voice prompt replays the options before the session ends.

Enterprise Edge Voice Messaging voice prompts provide the same options as the display button options, and additional options not on the display. When the voice prompt plays the available options, it announces the dialpad buttons that invoke the options.

When the voice prompt announces a display option with a corresponding dialpad button, you can use the display button or the number on the dialpad. Either button invokes the selected option.

A voice prompt can be stopped by pressing £. A user cannot interrupt a prompt that is informing the user of an error.

Press There are no voice prompts for configuration options. All configuration commands

and options appear on the two-line display telephone.

to return to the previous display prompt.

•

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Recording greetings and prompts

To record greetings and prompts, click the Voice button and record greetings and prompts from your PC or Enterprise Edge telelephone, or locate previously recorded greetings and prompts.

The PC you use to record prompts and greetings must have a sound card, speakers and a microphone.

The telephone you use to record prompts and greetings must be a telephone on your Enterprise Edge system.

You can use your PC or Enterprise Edge telephone to record:

• Automated Attendant prompts and greetings. See Recording a Company Greeting on page 35 and

Recording a Custom Menu prompt on page 36.

• Mailbox prompts and greetings. See Adding a Group List on page 92.

• CCR prompts and greetings. See Beginning to build a new Tree on page 112

Adding a Menu sub-node on page 114 and Adding an Information Mailbox on page 115.

Setting up Enterprise Edge Voice Messaging 27

To record a greeting or prompt from your telephone handset

1. Click the Voice button. The dialog box you can record greetings and prompts from appears.

2. In the Set is box, type the extension number of the Enterprise Edge telephone you are using to record the greeting or prompt.

3. Click the Record button. The telephone rings.

4. Pick up the handset. After the tone, record your greeting or prompt.

5. After you finish recording the greeting or prompt, click the Stop button.

6. To listen to the greeting or prompt, click the Play button.

7. Click the Close button and replace the telephone handset. A message appears that asks you to confirm that you want to save the recording.

8. Click the Yes button to save the changes. You return to the dialog box.

9. Record another greeting or prompt or click the Close button.

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To record a greeting or prompt from your PC

To record a greeting or prompt using Enterprise Edge Voice Applications Manager from a PC, the PC must have voice recording capabilities, including a sound card, microphone and speakers.

1. Click the Voice button. The dialog box you can record greetings and prompts from appears.

2. At the PC Microphone and Speakers option, click the Record button. The Sound Recorder dialog box appears.

3. Click the Record button to record the greeting or prompt.

4. After you finish recording the greeting or prompt, click the Stop button.

5. Click the Close button to close the Sound Recorder. A message appears that asks you to confirm that you want to save the recorded file.

6. Click the Yes button on the next two dialog boxes to save the recording.

7. Click the Close button to return to the dialog box.

8. Click the OK button to close the dialog box.

To locate a previously recorded greeting or prompt

1. Click the Voice button. The dialog box you can locate the greeting or prompt from appears.

2. Click the Advanced button. The dialog box expands to show the Upload Voice and Download Voice options.

3. If you know the location of the greeting or prompt, in the Load from File box type the location of the file and click the Load from File button or if you do not know the location of the greeting or prompt, at the Upload Voice option, click the Browse button and follow steps 4 through 8. The Open dialog box appears.

4. From the Look in list, select the location of the file.

5. In the File name box, type the file name.

6. From the Files of type list, select the file type.

7. Click the Open button.

8. Click the Close button and then click the OK button to accept the greeting or prompt.

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Section III - Automated Attendant

• Setting up an Automated Attendant

• Automated Attendant Status settings

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