Avaya BCM Unified Messaging Quick Reference Guide

Enterprise Edge Unified Messaging Quick Reference Guide

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Welcome to Enterprise Edge Unified Messaging

About unified messaging

Unified messaging gives you access to voice messages from your personal computer. You can manage all your voice and e-mail messages from one graphical interface. You can also access your mailbox from your telephone at any time.

With unified messaging you can send and receive messages that include any combination of voice and text. Here are some of the many ways you can use unified messaging:

• Listen to voice messages

• Record and send voice messages

• Forward and reply to voice messages

• Add message options such as urgent and private

• Add voice or text file attachments to messages

• Create personal distribution lists

• Change your password Refer to the online Help available with unified messaging for detailed information not

covered in this Quick Reference Guide. This Guide shows examples in Microsoft Outlook. The way your screen looks can vary in

Microsoft Exchange.

System requirements

To record and play unified messaging voice messages from your computer, your computer must have:

• a sound card

• a microphone

• speakers

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4 Logging on

Logging on

Use your voicemail password to log on to unified messaging.

To log on from your PC

1. On your desktop, double-click the

Microsoft Outlook icon. The Login to unified messaging dialog box appears.

2. In the Mailbox box, type your

mailbox or extension number.

3. In the Password box, type your

password.

4. Click the OK button.

The Microsoft Outlook window appears.

Shortcut log on

1. Right-click the mailbox icon on the Windows taskbar and then click Open Inbox. The Login to unified messaging dialog box appears.

2. In the Mailbox box, type your mailbox or extension number.

3. In the Password box, type your password.

4. Click the OK button. The Microsoft Outlook window appears.

Remote log on

You can log on to unified messaging from another computer, such as a laptop computer, if the laptop computer has unified messaging installed and configured in the same way as your office computer. You can work offline and use a dial-up connection to reach the server.

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Changing your Enterprise Edge password 5

Changing your Enterprise Edge password

You can change your voicemail password from unified messaging.

To change your voicemail password from Microsoft Exchange or Microsoft Outlook

1. On the Outlook window, click Tools and then click mailbox manager. The Mailbox Manager dialog box appears.

2. Click the Password tab.

3. In the Current Password box, type your current password.

4. In the New Password box, type your new password.

5. In the Verify Password box, type your new password.

6. Click the OK button.

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