Avaya BCM TSP Configuration Guide

Enterprise Edge TSP
Configuration Guide

1-800-4 NORTEL
www.nortelnetworks.com

© 1999 Nortel Networks
P0908541 Issue 01

Contents

Introduction to Enterprise Edge TSP 5

How does Enterprise Edge TSP work? 5
Operating system requirements 6

Installing Enterprise Edge TSP on the Server 7

Server installation overview 7
Setting up the Server as a member server in a domain 7
Assigning the TAPI_ADMIN user account administration privileges 8
Installing Enterprise Edge TSP 9
Configuring TAPI on the Server 10

Enabling the TAPI Server 11

Adding Enterprise Edge TSP clients to the Server 12

Assigning a telephone to a Enterprise Edge TSP client 14

Deleting a line from a client 17

Installing Enterprise Edge TSP on client PCs 18

Client installation overview 18
Installing Microsoft TAPI 2.1 on client PCs 18

Installing TAPI 2.1 on Windows NT 4.0 Workstation 18

Installing TAPI 2.1 on Windows 95 19

Installing TAPI 2.1 on Windows 98 19
Installing the TCP/IP protocol on the client PC 19
Configuring TAPI on a client PC 19

Configuring the network settings on the client PC 19

Registering with the Enterprise Edge TSP server 21

Restart the client PC and the server 22

Setting the Dialing Properties 22

Viewing Enterprise Edge TSP information 30

Accessing the Enterprise Edge TSP information 30

Viewing the Enterprise Edge TSP version number 31

Viewing the Enterprise Edge TSP status 31
Enterprise Edge TSP error messages 31
Using the CTE Diagnostics 32

Choosing the information you want to view 33

Viewing detailed information about Enterprise Edge TSP 33

Viewing information about the Enterprise Edge TSP software 33

Saving the information to a file 34

Deleting information from the log 34

Exiting from the CTE Diagnostics window 34

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4

Troubleshooting 35

Troubleshooting while using Enterprise Edge TSP 35

Enterprise Edge TSP tips 36

Starting Enterprise Edge TSP 36

Appendix A: Virtual Network Computing (VNC) 37

Installing the VNC viewer 37
Installing the telnet client 37
Using VNC 38

Starting the VNC application 38

Accessing the Enterprise Edge server desktop 38
Quitting VNC 39

Appendix B - Reinstalling the older version of Microsoft TAPI 41

Windows 95 41
Windows NT 41

Glossary 43

List of acronyms 43
Glossary terms 43

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Introduction to Enterprise Edge TSP

The Enterprise Edge Computer Telephony Integration (CTI) range of products
provides an interface between your personal computer (PC) and your Enterprise
Edge system. With these products, you can use telephony applications on your
Windows® computer to control your Enterprise Edge telephone.

One of the basic software components of Enterprise Edge CTI is Enterprise Edge
TSP. Enterprise Edge TSP works with Microsoft® TAPI and Windows® NT to
allow your telephony application to communicate with and control your Enterprise
Edge telephone.

How does Enterprise Edge TSP work?

Enterprise Edge TSP works with three other software components, each providing
a different function. The four software components are:

• Telephony application
Telephony applications are installed on client PCs. Enterprise Edge TSP users
run telephony applications to control their Enterprise Edge telephone. With
these applications, Enterprise Edge TSP users give commands (such as answer
telephone) to the Enterprise Edge system. The telephony application also
displays messages (such as telephone ringing) received from Enterprise Edge
system. An example of a telephony application is Enterprise Edge Personal Call
Manager.

• Windows operating system
Windows is installed on the Server and the client PCs. Windows passes
commands from the telephony application to TAPI and messages from TAPI to
the telephony application.

• Microsoft Telephony Application Programming Interface (TAPI)
TAPI is installed on the Enterprise Edge Server and the client PCs. TAPI
converts industry standard commands received from Windows into a format
that Enterprise Edge TSP can understand. It also converts messages from
Enterprise Edge TSP into an industry standard format and gives them to
Windows.

• Enterprise Edge TSP
Enterprise Edge TSP is installed on the Enterprise Edge Server as a
Windows NT service. Enterprise Edge TSP receives commands from TAPI and
converts them into a format that is understood by the Enterprise Edge system. It
also receives messages from the Enterprise Edge system and converts them into
a format that is understood by TAPI.

The figure Enterprise Edge TSP overview shows how messages and commands are
passed between the client PCs and the Enterprise Edge system.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

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6 Operating system requirements

Enterprise Edge TSP overview

TSP client PC

Telephony application

Microsoft Windows

Microsoft TAPI

Commands

from users

TSP client PC

Telephony application

Microsoft Windows

Microsoft TAPI

Server

Microsoft Windows NT Server

Microsoft TAPI

Enterprise Edge TSP

TSP client PC

Telephony application

Microsoft Windows

Microsoft TAPI

Responses from
Enterprise Edge

Operating system requirements

The Enterprise Edge server (Server) uses Windows NT Server 4.0 and Microsoft
TAPI 2.1.

You must also install Microsoft TAPI 2.1 on all of the client PCs. If you do not have
TAPI 2.1 installed, refer to Installing Microsoft TAPI 2.1 on client PCs on page 18
for instructions on how to install TAPI 2.1.

Enterprise Edge Software

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Setting up the Server as a member server in a domain 7

Installing Enterprise Edge TSP on the Server

To use the Enterprise Edge TSP server functionality, you must install and configure
applications on the Server and then on the client PCs.

Server installation overview

1. Set up the Server as a member server in a domain.
For more information, refer to Setting up the Server as a member server in a

domain on page 7.

2. Set up a TAPI domain account with administration privileges on the member
server.
For more information, refer to Assigning the TAPI_ADMIN user account

administration privileges on page 8.

3. Configure TAPI on the Server.
For more information, refer to Configuring TAPI on the Server on page 10.

4. Configure Enterprise Edge TSP on the Server.
For more information, refer to Adding Enterprise Edge TSP clients to the

Server on page 12.

5. Reboot the Server.

Setting up the Server as a member server in a domain

To setup the Server as a member server:

1. If your Server is a stand-alone server, ask your network administrator to add
your stand-alone server to the domain. This changes your stand-alone server
into a member server.

2. Open the Network Control Panel on the Server and assign the domain name
that the Server appears in. To open the Network Control Panel, you must use
the Virtual Network Computing (VNC) application. For information about
using VNC, refer to Appendix A: Virtual Network Computing (VNC) on page

37.

3. Ask your network administrator to add a TAPI_ADMIN domain-account to
the domain. This TAPI_ADMIN domain-account is a user account you use to
start and administer telephony services (TCMSETUP) on the member server.

Note: Any domain user account can be added to the member server’s local

administrator group and used to start the TCMSETUP application.
However, it is recommended that the account be unique to Enterprise
Edge TSP administration.

4. Ask your Network Administrator to ensure all of the TAPI users are in the
same domain as the TAPI domain-account.

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8 Assigning the TAPI_ADMIN user account administration privileges

Assigning the TAPI_ADMIN user account administration privileges

Use the TAPI_ADMIN user account for all TAPI administration tasks. To assign
user account administration privileges for this account:

1. Access the User Manager on your local PC.

2. Click the User menu and then click Select Domain.

3. Type the name of the TAPI server and click the OK button.

4. Double click Administrators at the bottom of the screen.
The Local Group Properties dialog box appears.

5. Click the Add button.
The Add Users and Groups dialog box appears.

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Installing Enterprise Edge TSP 9

6. Click the TAPI domain-account created by your Network Administrator.

7. Click the Add button.

8. Click the OK button.
The domain user TAPI_ADMIN is added as a member of the member-server
local admin group.

9. Click the OK button.

10. Log off the Server.

Installing Enterprise Edge TSP

Enterprise Edge TSP is installed on the Enterprise Edge server at the factory.
You do not have to install Enterprise Edge TSP on t he client P Cs because they use

the Enterprise Edge TSP installed on the Server.

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10 Configuring TAPI on the Server

Configuring TAPI on the Server

You must configure Microsoft TAPI Server on the Enterprise Edge Server before
network users can use it to access Enterprise Edge TSP. Configure TAPI Server
using the Telephony Control Manager software.

The Telephony Control Manager (TCM) software is made by Microsoft
Corporation. This software consists of two applications: TCMSETUP and
TCMAPP. Use TCMSETUP to setup and enable/disable telephony services for the
client and the server. Use TCMAPP on the server to configure the associations
between Enterprise Edge telephones and Windows domain user accounts.

Note: Ensure that Enterprise Edge TSP is installed, configured, and running

before setting up TCMAPP.

To configure the Server you must:

• enable the TAPI Server

• add Enterprise Edge TSP clients to TAPI Server

• assign telephones to Enterprise Edge TSP clients

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Configuring TAPI on the Server 11

Enabling the TAPI Server

TAPI Server must be enabled before Enterprise Edge TSP clients can connect.
To enable the TAPI server:

1. Start VNC and access the Server desktop.
For information about how to set up and use VNC, refer to Appendix A:

Virtual Network Computing (VNC) on page 37.

2. On the Server, click the Start button and then click Run.
The Run dialog box appears.

3. Enter TCMSETUP /s Domain\AdminAccnt password.
Note: In this step, /s Domain\AdminAccnt password is an example

where:

/s is a switch meaning Server.
Domain is the domain of which the TAPI server is a member.
AdminAccnt is the TAPI domain-account with local administrative

privileges.
Password is the password for the TAPI domain-account.

For example, tcmsetup /s CTI_MNTK\TAPI_ADMIN admin

4. Click the OK button.
A message appears confirming that the TAPI server has been enabled.

5. Click the OK button.

6. Quit VNC.

Note: You can access a help screen for the TCMSETUP by entering TCMSETUP

with no parameters.

Disabling the TAPI server

To disable the TAPI server:

1. Start VNC and access the Server desktop.
For information about how to set up and use VNC, refer to Appendix A:

Virtual Network Computing (VNC) on page 37.

2. On the Server, click the Start button and then click Run.
The Run dialog box appears.

3. Enter TCMSETUP /S /D.

4. Click the OK button.
A message appears confirming that the TAPI server is disabled.

5. Click the OK button.

6. Quit VNC.

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12 Configuring TAPI on the Server

Adding Enterprise Edge TSP clients to the Server

You need to register each Enterprise Edge TSP client with the Server. Only clients
registered with the Server will be allowed to use Enterprise Edge TSP.

To register an Enterprise Edge TSP client, add the extension number of the clients’s
telephone to the list of extensions registered with TAPI Server.

To add an Enterprise Edge TSP client:

1. Open Enterprise Edge Unified Manager.

2. Click the key symbol beside Service and then click TAPI Service Provider.

3. Click the Configuration menu and then click Add Station to List.

4. Double click the Station box and then type the extension number of the client
you want to add.
Make sure you add valid extension numbers only. Adding an invalid extension
number causes Enterprise Edge TSP to function incorrectly.

5. Click the Save button.

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Configuring TAPI on the Server 13

6. Repeat steps 3 to 5 for each Enterprise Edge TSP client you want to add.

7. When you are finished adding clients, quit Enterprise Edge Unified Manager.

Removing Enterprise Edge TSP clients

If there is an Enterprise Edge TSP client that no longer uses Enterprise Edge TSP,
you can delete that client. To delete a Enterprise Edge TSP client:

1. Open Enterprise Edge Unified Manager.

2. Click the key symbol beside Service and then click TAPI Service Provider.

3. Click the extension number you want to delete.

4. Click the Configuration menu and then click Remove Station from List.

5. Click the Yes button to confirm deleting the client.

6. Repeat steps 3 to 5 for each Enterprise Edge TSP client you want to delete.

7. When you are finished adding clients, quit Enterprise Edge Unified Manager.

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14 Configuring TAPI on the Server

Assigning a telephone to a Enterprise Edge TSP client

For each Enterprise Edge TSP client, you must assign an extension number to their
network user ID. The Server uses this information to make sure the correct
telephone is controlled by a Enterprise Edge TSP client.

You add the extension numbers using the TSP User Configuration dialog box. You
assign the extension numbers to the network user IDs using the TCMAPP utility.
This utility is made by Microsoft Corporation. For additional information about
using the TCMAPP utility, refer to the documentation that came with the
Windows NT Server operating system.

Tip: Although an Enterprise Edge TSP client can log on from any computer on

the network, the extension number associated with that client does not
change unless you change it in the TCMAPP utility. This allows Enterprise
Edge TSP clients to receive TAPI messages for their telephone from any
computer they log on to. This also means that the TAPI messages
Enterprise Edge TSP clients receive are always for the telephone assigned
to them, not necessarily the telephone beside the computer they are using.

To assign a telephone to an Enterprise Edge TSP client

1. Start VNC and access the Server desktop.
For information about how to set up and use VNC, refer to Appendix A:

Virtual Network Computing (VNC) on page 37.

2. On the Enterprise Edge TSP Server, click the Start button and then click
Run.

3. Type TCMAPP and then click OK.
The TAPI Administration Application window appears.

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