Avaya BCM Rls 6.0 User Manual

BCM Rls 6.0

Business Element Manager

Task Based Guide

Business Element Manager

Notices

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see

the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Business Element Manager .............................................. 5

Installing Business Element Manager .............................................. 5

Requirements ..................................................................................................... 5

BEM Installation ................................................................................................. 6

Starting Business Element Manager ............................................................... 10

Adding an Element to the Element Navigation Panel .................... 11

Adding a Network Device with a Known IP Address ....................................... 11

Finding a Network Device ................................................................................ 14

Connecting to an Element ............................................................................... 16

Storing the Logon Credentials ......................................................................... 18

Exporting/Importing Element Manager Nodes ............................... 19

Exporting Nodes .............................................................................................. 19

Importing Node Files ........................................................................................ 20

Element Window Attributes ............................................................ 22

Element Manager Help System ..................................................... 24

Menu Bar Help ................................................................................................. 24

Field-Level Help ............................................................................................... 25

Context Sensitive Help .................................................................................... 26

Opening a Device Web Page via BEM .......................................... 27

Working with the Network Element Tree ........................................ 31

Creating Folders in the Network Element Tree ............................................... 31

Deleting Folders from the Network Elements Tree .......................................... 32

Dragging & Dropping Network Devices and Folders ....................................... 33

Copying Network Devices and Folders............................................................ 34

Disconnecting from a Network Element ......................................... 36

Disconnecting in the Element Navigation panel .............................................. 36

Disconnecting Through the Menu Bar ............................................................. 37

Disconnecting Using the Disconnect Icon ....................................................... 38

Validating a Network Device .......................................................... 39

Closing Element Manager .............................................................. 40

Element Application Logging ......................................................... 41

Avaya Documentation Links .......................................... 49

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Business Element Manager

Business Element Manager (BEM) is a client-based management application that is used to configure the BCM. Use Element Manager to connect to a BCM that you require to manage, over your network.

After Installation the Element Manager displays two panels. The Element Navigation Panel located on the left, lists the network devices you can manage using the Element Manager. Note that the first time the Element Manager is started, the Navigation Panel is not populated.

The left hand panel displays the IP address and other information about a network device selected in the Network Elements tree.

The area to the right of the Navigation Panel contains specific configuration information about the device you are connected to.

Installing Business Element Manager

Requirements

Your machine will need to meet the following system requirements before you install the Element Manager:

 Operating system:

o Windows 7 (32/64-bit) o Windows Vista (32/64-bit) o Windows XP Professional SP3 o Windows Server 2008 Standard, SP2 o Citrix Presentation Server 4.0

 RAM: minimum 256 MB, recommended 512 MB  Hard Disk Space: 75 MB

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Note: Java Runtime Environment must be installed on the PC used to access Application Launcher. Visit www.java.com to download this.

BEM Installation

Element Manager is the application that allows configuration of the BCM via a PC/laptop.

1. Point your web browser at the BCM’s IP Address.

2. You may get presented with the Certificate Error window. If so, click on the Continue to this website (not recommended) link.

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3. If you see the following information box, click Yes.

4. You may be presented with a second certificate error message. To avoid seeing the message again, tick the Always trust content from this publisher box, and click Yes.

5. Again, you may be presented with a security warning. Tick the Always trust content from this publisher box to avoid seeing the message in future, and click Run.

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6. You will be asked to enter the BCM account credentials. Tick the Save Credentials and Auto-Login boxes for easier future access. Click OK when the account details have been entered.

7. In the Application Launcher window, ensure the Main tab is selected. Click on the BCM button to ensure the required list of applications are present.

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8. From the list of Applications, select Business Element Manager and click on the Run button.

9. The download progress will display.

10. In the Node List Import window, you can browse to a folder containing a previous BEM installation (e.g. to import previous BEM nodes) and click on Open. Alternatively, click on Cancel to continue.

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Note: Subsequent launches of Element Manager from Application Launcher or via Start, Programs or desktop shortcut will show configured Elements, and retain Element Manager settings.

11. If there hasn’t been a previous installation of Element Manager an

“empty” version (i.e. no preconfigured settings or Elements) will be

presented. If you selected a folder containing a previous installation in the last step, the existing nodes will be listed in the Element Navigation Panel.

Starting Business Element Manager

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

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2. Alternatively, double-click on the Business Element Manager desktop icon.

3. You will be presented with the Business Element Manager interface.

Adding an Element to the Element Navigation Panel

Adding a Network Device with a Known IP Address

Use this procedure if you know the IP Address of the BCM you want to configure via Element Manager.

1. Select Network from the menu bar or right-click on the Network Elements folder heading.

2. Select New Network Element, Business Communications Manager.

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3. In the Business Communications Manager Entry dialog box, enter the IP Address, User ID, and Password for the new Network Element. The defaults are: User ID = nnadmin and Password = PlsChgMe!

4. Click OK to exit the dialog box.

5. An icon representing the newly defined element with its associated IP address appears on the Network Elements tree.

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6. If you want to change the IP address to a name or other type of identification, right-click once on the IP address and select Rename.

7. Once the field becomes editable, type in the desired name for this element.

8. The Network Element has now been successfully created. Refer to the Connecting to an Element section of this guide to access the Element.

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Finding a Network Device

You can search for a group of network devices located on the same subnet by using Find Network Elements. This function uses SNMP to search for all of the network devices in the specified IP address range and add them to the Element Navigation tree. Only Network Elements with SNMP enabled are detected. Use this tool to save time when trying to quickly populate Element Manager with previously deployed network devices.

Use this procedure if you know the network range on which the BCM is installed, but not the exact IP Address.

1. Right-click the Network Elements icon in the Element Navigation Panel. Alternatively, select the Network menu item when the Network Elements folder is selected in the Element Navigation Panel. Select Find Network Elements, Business Communications Manager.

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2. The Network Device Search dialog box opens. Enter the Start of IP

Address range and press the tab key. Enter the End of IP Address range and press the tab key. Enter the User ID and Password. Click OK.

3. The Element Manager searches for the IP addresses specified in the range.

4. If the search is successful, the network devices found within the IP address range are added to Network Elements tree in the Element Navigation Panel. If the search is unsuccessful, a Network Elements dialog box opens stating No Network Elements found.

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