Avaya BCM Norstar to IP Office Phone Convergence, BCM Norstar to IP Office Phone User Manual

BCM/Norstar to IP Office Phone
Convergence Handbook

Issue 1.2

October 2012

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2 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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BCM/Norstar to IP Office Phone Convergence Handbook October 2012 3

4 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Contents

Chapter 1: Engineering overview......................................................................................

Supported hardware..................................................................................................................................

Supported BCM and Norstar phones........................................................................................................

Digital phones...................................................................................................................................

IP phones.........................................................................................................................................

Wireless phones...............................................................................................................................

List of BCM and Norstar phones supported on IP Office..................................................................

Using M7000 and T7000 Series phones on IP Office...............................................................................

Idle display and call functionality......................................................................................................

Default button programming.............................................................................................................

Programming buttons.......................................................................................................................

Call transfer......................................................................................................................................

Conference.......................................................................................................................................

Call forward......................................................................................................................................

Call park and page...........................................................................................................................

Directory and speed dials.................................................................................................................

Voicemail..........................................................................................................................................

Message Waiting Indicator...............................................................................................................

Hold call............................................................................................................................................

Other................................................................................................................................................

Using 1100 and 1200 Series phones on IP Office....................................................................................

Idle display and call functionality......................................................................................................

Line Appearances and Intercom keys..............................................................................................

Programming buttons.......................................................................................................................

Conference.......................................................................................................................................

Call forward......................................................................................................................................

Call park and page...........................................................................................................................

Directory and speed dials.................................................................................................................

Voicemail..........................................................................................................................................

Features and feature codes......................................................................................................................

Key feature differences.....................................................................................................................

Data Migration Manager overview............................................................................................................

Voicemail overview....................................................................................................................................

Interoperability...........................................................................................................................................

BCM and IP Office interoperability...................................................................................................

BCM, IP Office, and CS1000 interoperability...................................................................................

Analog line audio performance.................................................................................................................

Digital Mobility Solution support................................................................................................................

Licensing...................................................................................................................................................

Chapter 2: Upgrading to IP Office.....................................................................................

Upgrade workflow.....................................................................................................................................

Installing IP Office Manager......................................................................................................................

Preparation for data migration..................................................................................................................

Updating BCM firmware...................................................................................................................

7
7
10
11
14
15
15
19
20
21
23
24
24
25
26
26
27
27
28
28
29
29
30
30
32
32
33
33
33
34
34
38
40
41
42
43
44
46
46

49
49
51
53
53

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 5

Obtaining BCM configuration records..............................................................................................

About converting data using Data Migration Manager..............................................................................

Launching Data Migration Manager.................................................................................................

Migrating data from a BCM or SRG system.....................................................................................

Migrating data from a Norstar system..............................................................................................

Migrating data from a file to a B5800 Branch Gateway....................................................................

Viewing the extracted BCM configuration record.............................................................................

Configuring IP Office system particulars using DMM................................................................................

Modifying the hardware information table........................................................................................

Configuring extensions.....................................................................................................................

Optimizing extension mapping.........................................................................................................

Creating IP Office 'hunt groups' to replace BCM 'skillsets'...............................................................

Converting voicemail recordings......................................................................................................

Data migration review...............................................................................................................................

Preparation for IP Office configuration......................................................................................................

Installing the IP Office hardware.......................................................................................................

Preparing IP Office Manager............................................................................................................

System staging.................................................................................................................................

Configuring IP Office.................................................................................................................................

Exporting the existing IP Office configuration...................................................................................

Importing the new configuration into IP Office..................................................................................

Configuring IP Office Manager on a different PC.............................................................................

Configuring IP phone login codes....................................................................................................

Uploading the IP Office configuration to the control unit..................................................................

Configuring voicemail recordings in IP Office...........................................................................................

Voicemail Pro...................................................................................................................................

Embedded Voicemail........................................................................................................................

Uploading the voicemail configuration to IP Office...........................................................................

Completing IP Office system programming...............................................................................................

Phone and trunk rewiring..........................................................................................................................

Updating IP phone firmware......................................................................................................................

Using Element Manager...................................................................................................................

IP phone network addressing...........................................................................................................

Button programming..................................................................................................................................

Confirming user location and button programming...................................................................................

Testing and optimizing the IP Office configuration....................................................................................

Chapter 3: Appendices.......................................................................................................

Appendix 1: Norstar and BCM user feature codes...................................................................................

Appendix 2: Voicemail...............................................................................................................................

Appendix 3: Unified Communications and other features.........................................................................

Appendix 4: Supported languages............................................................................................................

Appendix 5: Loop length differences between BCM and IP Office...........................................................

Index.....................................................................................................................................

54
56
57
57
61
65
68
70
72
74
77
77
79
80
81
81
82
82
85
86
86
88
88
88
90
91
97
102
102
105
108
110
112
114
117
118

119
119
127
134
139
142
145

6 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

Chapter 1: Engineering overview

With IP Office Releases 7 and 8, Avaya has introduced a number of new hardware items to enable Norstar
and BCM customers to easily upgrade to the IP Office platform. The upgrade solution, provided in this
guide, allows customers to maintain their investment into their existing telephony infrastructure in order
to leverage IP Office features, thereby increasing profitability, improving productivity, and gaining
competitive advantages.

The purpose of this guide is to provide installers and administrators with all the information required to
upgrade a BCM or Norstar system to IP Office. It is recommended that you follow the procedures from
beginning to end and that you read the notes carefully.

Before performing the upgrade, you will need to obtain a record of your current BCM configuration using
Data Migration Manager to extract the data. Following the upgrade, you will configure your new IP Office
features (for example, you will configure your BCM 'skillsets' as IPO 'hunt groups').

In this guide, you will also find information pertinent to:

• hardware support and limitations

• language support

• firmware and firmware upgrade

• button programming

• voicemail configuration

• ensuring optimal audio performance

• supporting digital mobility solutions

Supported hardware

The desktop PC that is used to run Data Migration Manager must have network LAN access
to the source device to perform a data extraction. Similarly , network access to the target device
must be available to apply the operation. To avoid networking issues, if the source device IP
address is reused for the target device, you will need to disconnect the source device from the
network prior to performing the apply operation (another approach is to use the OAM port
connection on the target device to avoid LAN address contention). Refer to the DMM user
guide for more information.

Prior to performing the upgrade, you must ensure that any existing IP Office, Norstar, or BCM
hardware are supported. Verify that your hardware is listed below.

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 7

Engineering overview

IP Office hardware

The TCM8 card, DS16A Module, and DS30A Module all provide support for Norstar and BCM
Digital telephones on the IP Office Platform. The new IP Office Wall Mount Kit allows the IP
Office 500 chassis and Expansion modules to be easily mounted to the wall and provides
integrated cable management.

With IP Office Release 8.0, the C110 Preferred Edition Processor Card provides the option to
run VM Pro and one-X Portal within the main chassis of the IP Office 500 platform. The C110
Card can be installed in one of the four IP Office Slots, which will allow IP Of fice, VM Pro, and
One-X Portal to run on Linux.

TCM8 Card:

The TCM8 card, shown below, is an 8–port digital extension card that supports Norstar and
BCM digtial telephones. The TCM8 card is only supported on the IP Of fice 500 v2 and requires
IP Office Release 7.0 or later. A maximum of 4 TCM8 cards can be installed per IP Of fice 500
v2 system. The following telephone types are supported on the TCM8:

• Norstar and BCM T7000 Series phones

• Norstar and BCM M7000 Series phones (some limitations apply)

• Norstar and BCM Digital Mobility Solution

• Norstar and BCM Digital Conferencing Unit (NACU)

• Norstar and BCM T7406[E] cordless phone

The TCM8 Card has 12 RJ45 ports of which the first eight are used for the digital station ports.
The remaining four ports are the trunk daughter cards. The following trunk daughter cards can
be used with the TCM8 Card:

• IP500 Analog Trunk Card

• IP500 BRI Trunk Card

• IP500 PRI Trunk Card

The TCM8 Card can be used in combination with all other IP 500 base cards, including the
IP500 Digital Station 8 card.

DS16A and DS30A Modules:

The DS16A and DS30A are new 16 and 30–port expansion modules which support the
connection of Norstar and BCM Digital telephones to IP Office. Both modules are only
supported on the IP Office 500 v2 and require IP Office Release 7.0 or later.

8 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Supported hardware

Please refer to the IP Office Telephone Support section for more details about support for
legacy BCM and Norstar telephones. Classic Avaya Digital Phones are not supported on the
DS16A and DS30A Expansion Modules.

DS16A Module

DS30A Module

The DS16A and DS30A Expansion Modules feature RJ21 connectors to simplify installation
and minimize rewiring when upgrading from a Norstar or BCM. The RJ21 pin-out is consistent
with the BCM DSM16 or DSM32 Media Bay Module so that they can easily be moved to the
IP Office. In the case of the DS30A, two stations might have to be rewired when upgrading
from a BCM DSM32 Media Bay Module.

A maximum of 12 DS16A /DS30A Expansion Modules are supported on each IP Office system.
They can be used in any combination with the IP500 DS8 and TCM8 cards, or the IP500 DS16
and DS30 Expansions, thereby providing a future growth path with Avaya digital phones.

IP Office 500 Wall Mount Kit:

Similar to the BCM50 and BCM450, the IP Office 500 chassis and Expansion modules can be
wall-mounted. The IP Office Wall Mount Kit solution simplifies cable management and allows
for a clean installation covering cables and connectors. It can be installed by a single
person.

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 9

Engineering overview

SRG50 and SRG 200/400

Customers of the Survivable Remote Gateway 50 (SRG50) or Survivable Remote Gateway
200/400 (SRG 200/400) system upgrading to IP Office receive the same investment protection
as BCM and Norstar users. SRG systems can either be upgrades to an IP Office or a B5800,
however, it is important to note that neither IP Office 8.0/8.1 or B5800 6.2 support centralized
applications or phone registration.

1120, 1140, 1220 and 1230 Series IP phones can be upgraded to the SIP firmware and
connected to an IP Office or alternatively B5800 system. M7000 and T7000 Series digital
phones, however, are not supported on the SRG50 and hence cannot to be migrated.

It is also not possible to use the Data Migration Manager tool to extract or convert data, voice
messages, or greetings from SRG systems.

Supported BCM and Norstar phones

T o provide investment protection for BCM and Norstar customers, Avaya has integrated a large
number of the phones used on the BCM and Norstar platforms into the IP Office platform. This
protects 40% to 60% of the investment that the customer has made into BCM and Norstar.
The following sections provide an overview of such phones supported on IP Office in terms of
digital phones, IP phones, and wireless phones.

10 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Related topics:

Digital phones on page 11
IP phones on page 14
Wireless phones on page 15
List of BCM and Norstar phones supported on IP Office on page 15

Digital phones

The T7000 and the majority of M7000 Series digital phones from Norstar and BCM can be
transferred to the IP Office by using the DS16A/ DS30A expansion module or a TCM8 card.
While the key telephony functions will operate on IP Office in a familiar fashion, there will be
some differences in feature support and operation, in particular for advanced users.

The M7000 and T7000 Series phones that are supported on IP Office are shown below. Note
that the M7xxxN versions of the phones are also supported as indicated in the more
comprehensive List of BCM and Norstar phones supported on IP Office on page 15.

Supported BCM and Norstar phones

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 11

Engineering overview

12 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Supported BCM and Norstar phones

Notes:

• The firmware of the M7000 and T7000 Series phones cannot be upgraded, nor do they
require an upgrade to be supported on IP Office

• The Analog Terminal Adapter and Doorphone from the BCM and Norstar are not
supported on IP Office

• Digital phones from the CS1000 and Option 11 platform (e.g. M3900 Series digital
phones) are not supported on IP Office

M7000 Series phone support

Global and Non-Global version:

Only the Global version of the M7000 Series phones will be supported on IP Office. The Non­Global version (also called NA version) of the M7000 Series phone is not supported on IP
Office. The Non-Global versions were available from the late 1980s to the early 1990s and

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 13

Engineering overview

were only sold in North America. The Global version was available in all regions including North
America as of the early-to-mid 1990s until the End of Sale of the M7000 Series phones.

The Global and Non-Global phones can best be identified through their contrast level as
follows:

• Global version – 9 contrast levels

• Non-Global version – 4 contrast levels

The contrast level can be identified using F*7 on the BCM and IP Office.
The Global version of the M7000 Series phones can also be identified through the production

release of the phone. M7000 Series phones which meet the minimum production release
requirements as listed in the table below are Global phones:

M7000 Series

Phone

M7100 All releases
M7208 Release 16 or higher
M7310 Release 16 or higher
M7324 Release 5 or higher

Required Production Release of Global M7000 Series Phone

The production release number can be found on a white label on the bottom of the M7000
series phone.

The non-global M7000 Series phones will boot when connected to IP Office, but there might
be impacts to audio quality and volume control when operated on the IP Office, and hence
they are not supported.

It is not possible to determine the version of M7000 Series phones remotely or through the
BCM Element Manager and IP Office Manager.

Avaya recommends that Avaya partners make the end-customers aware that the M7000
phones have reached the End of Life status and limited technical support will be offered for
these phones.

Dial pad lettering:

On the M7000 Series phones, the 'Q' and 'Z' letters are printed on the '0' (zero) digit. When
these phones are used in an IP Office environment, the phones will function as if 'Q' is on the
'7' digit and 'Z' on the '9' digit.

IP phones

A number of popular BCM IP phones running the BCM Unistim firmware can also be used on
IP Office by upgrading the firmware on the phones to the Avaya SIP firmware 4.x. In past
releases, Avaya has improved the operations and feature support of the SIP firmware.

14 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Supported BCM and Norstar phones

The 1120, 1140E, 1220, and 1230 IP phones and their expansion modules can be upgraded
to SIP and are supported on IP Office Release 6.1 and higher.

The 1 110, 1210, 2033 conference phone, and 2000 Series IP phones are not supported on IP
Office and need to be replaced as part of an upgrade from BCM to IP Office.

An Avaya IP Endpoint license is required to use the BCM IP phones on IP Office. The user is
not required to purchase a 3rd-party IP Endpoint license.

Before upgrading the 1100/1200 Series IP phones, they need to be on Unistim version

C7M or higher. The firmware data is briefly displayed on the screen at startup. The C7M

06xx
firmware is included in the GA load of BCM 6.0 and the latest Smart Updates of BCM 4.0,
BCM50 R3, BCM450 R1, BCM 5.0 and BCM 6.0.

Note:

All hardware releases of the 1100/1200 Series phones support the SIP 4.x firmware.
However, some older versions of the 1120 phones have only 8MB of memory, which means
user data such as custom ring tones, images, etc. must not exceed a total of 500kB on those
phones.

Supported SIP firmware

• For IP Office Release 6.1, 1100/1200 Series SIP firmware release 4.0 is supported

• For IP Office Release 7.0, 1100/1200 Series SIP firmware release 4.1 is supported

• For IP Office Release 8.0, 1100/1200 Series SIP firmware release 4.3 is supported

Wireless phones

Similar to the T7000 and M7000 Series phones, the Digital Mobility Solution and T7406[E]
phones can be transferred to an IP Office through the use of TCM8 cards or DS16A/30A
expansion modules. The Feature Key functionality will remain available on the IP Office with
the same functionality and limitations as on the T7000 Series phones.

The BCM 6100 and 2000 Series Wi-Fi phones are not supported on the IP Office and need to
be replaced with 3640 Series Wi-Fi sets. It is not possible to upgrade the firmware of the 6100
Series phones to the firmware of the 3640 Series phones or to a generic SIP firmware.

List of BCM and Norstar phones supported on IP Office

All supported Business Series Terminal (BST) phones require IP Office Release 7.0 or higher,
with the exception of the IP Phones which require IP Office Release 6.1 or higher . In the context
of this document, the term 'BST' encompasses all Norstar/BCM M7000 and T7000 phones, as
well as all 11xx/12xx SIP phones.

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 15

Engineering overview

The table below provides an overview of the BST phones and phone accessories and their
support status on IP Office:

Family Model Support on IP

Digital Phones

T7000 Series Digital
Deskphones (BST)

M7000 Series Digital
Deskphones

Comments

Office

T7000 All model and revisions
T7100
T7208

of the T7000 Series
Digital Deskphones are
supported. There are no
regional versions of the

T7316
T7316E

T7000 Digital
Deskphones. Note that
on BCM/Norstar, the
T7000 Series phone
model was only
supported in certain
locales. This restriction
does not exist on IP
Office.

T24 Key Indicator
Module (KIM)

In IP Office all expansion
modules can have line
appearance.

1

M7100 Global
M7100N Global
M7208 Global Bottom button is

dedicated handsfree

M7208N Global Bottom button is

dedicated handsfree

M7310 Global Bottom right button is

dedicated handsfree

M7310 Global + BLF
module

Bottom right button is
dedicated handsfree

M7310N Bottom left button is

dedicated handsfree

M7324 Global Bottom left button is

dedicated handsfree

M7324 CAP Module
(KLM)

In IP Office, all
expansion modules can
have line
appearance.(1)

1

No differentiation between Ordinary CAP and Enhanced CAP; IP Office supports a maximum of 1024 buttons on expansion
modules (programmed and un-programmed) - the maximum is combined for IP and digital phone expansion modules.

16 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Supported BCM and Norstar phones

Family Model Support on IP

M7208 Non-global
M7310 Non-global
M7324 Non-global

Digital Audio
Conference Unit

Doorphone BCM Doorphone

Analog Terminal
Adapter

Call Button Algo Call Button

IP Phones

1100 Series IP
Deskphones

(Norstar) Audio
Conference Unit

Norstar Doorphone
Analog Terminal

Adapter (ATA) II

1110 IP Deskphone
1 120E IP Deskphone Text & Icon version,
1 140E IP Deskphone

Comments

Office

All regional versions and
releases of the ATA are
not supported on the IP
Office.

firmware will be updated
to SIP , phones cannot be
reversed to Unistim FW
after the SIP FW has
been installed.

1200 Series IP
Deskphones

1100 Series
Expansion Module

1210 IP Deskphone
1220 IP Deskphone Text & Icon version,

1230 IP Deskphone
1200 Series

Expansion Module ­12 Keys Display

1200 Series
Expansion Module ­18 Keys Paper

In IP Office, all
expansion modules can
have line
appearance.(1)

firmware will be updated
to SIP , phones cannot be
reversed to Unistim FW
after the SIP FW has
been installed.

In IP Office all expansion
modules can have line
appearance(1)

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 17

Engineering overview

Family Model Support on IP

2000 Series IP
Deskphones

2001 IP Deskphone
2002 IP Deskphone
2004 IP Deskphone
2007 IP Deskphone
i24 Key Expansion

Module for 2000
Series IP Phones

2050 Softphone 2050 IP Softphone

v2 & v4
2050 Mobile Voice

Client

2033 IP Audio
Conferencing Unit

2033 IP Audio
Conferencing Unit

Wireless Phones

Digital Mobility
Solution

Digital Mobility
Controller 080 (NA)

Digital Mobility
Controller 320 (NA)

Comments

Office

Alternative: IP Office
Softphone

Alternative: IP Office
Softphone and One-X
Mobile Preferred Clients
for Android and iOS

All DMC base station
models and repeater
models are support for
use with the IP Office.

Digital Mobility
Controller 081 (Intl)

Digital Mobility
Controller 321 (Intl)

7430 DMC Handset
7434 DMC Handset
7439 DMC Handset
7440 DMC Handset
7444 DMC Handset
7449 DMC Handset
4135 DMC Handset
4145 DMC Handset
4136 DMC Handset
4146 DMC Handset

18 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Using M7000 and T7000 Series phones on IP Office

Family Model Support on IP

4145Ex DMC
Handset

T7406[E] Wireless
Phone

M7410 Wireless
Phone

Wifi Phones 6120 Wireless LAN

T7406
T7406E
M7410 See section below for

Handset

Office

Comments

information about
identifying the Non­Global version M7000
Series phones.

It is not possible to
Upgrade the Unistim
firmware on the phones
to Avaya SIP or H.323
Firmware.

For information on loop length differences, refer to Appendix 5: Loop length differences

between BCM and IP Office on page 142.

Using M7000 and T7000 Series phones on IP Office

In order to minimize the requirement for new end-user training, IP Office supports the majority
of BCM/Norstar button layouts, feature keys, and feature activation codes. While Avaya has
attempted to align the functionality and operation of the M7000 and T7000 Series digital phones
on the IP Office as much as possible with the functionality and operation on the BCM or Norstar
system, there are differences to note when transitioning from a BCM to IP Office. Users will
note differences in important features like conferencing, transferring, or forwarding calls, call
park and page functionality, call ringing display, and voicemail.

These differences will not affect most regular users, but the impact will likely be noticed by
advanced phone users. Avaya recommends that customers moving from Norstar or BCM to
IP Office are made aware of the differences as appropriate in order to set the right
expectations.

The following sections provide an extensive overview of the functional differences when using
the M7000 and T7000 Series phones on IP Office. For a short list of the most common
differences, refer to
features currently supported by M7000 and T7000 Series phones on IP Office, refer to

Appendix 1: Norstar and BCM user feature codes on page 119.

Key feature differences on page 34. To view a table that lists all the

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 19

Engineering overview

Related topics:

Idle display and call functionality on page 20
Default button programming on page 21
Programming buttons on page 23
Call transfer on page 24
Conference on page 24
Call forward on page 25
Call park and page on page 26
Directory and speed dials on page 26
Voicemail on page 27
Message Waiting Indicator on page 27
Hold call on page 28
Other on page 28

Idle display and call functionality

Idle display

The idle display of the M7000 and T7000 Series phones will be slightly different on IP Office
than on the BCM. Currently , M7000 and T7000 Series phones do not display any static status
messages on IP Office as you might expect on BCM.

• Time and date will be displayed in a different format

• Status letters will be displayed if, for example, the user is part of a Hunt Group (G), in Do
Not Disturb mode (N), Twinned (T) or Forwarded (D)

• On two-line display phones, the extension number will be displayed

Incoming calls

Incoming calls will provide CLID information on the display and flash the call appearance and
Message Waiting Indicator (MWI) light. On IP Office, the users have the option to Ignore
incoming calls or Divert them to voicemail.

• Ignore: The phone will stop ringing audibly , but will persist and can be picked up through
the Call Appearance. The caller will not know that the called party pressed Ignore.

• Divert/ToVM: The call will be forwarded to the voicemail of the extension.

User of M7000 and T7000 Series phones with soft keys will have an Ignore and a ToVM soft
key while a call is ringing.

Note that if any incoming call contains Name and Number CLID information, only the Name
information will be displayed and it will not be possible to switch to the Number information.
The Number information displays only when the Name information is unavailable.

Active calls

The active call display will show Name and Number CLID information on two-line display
phones and only the Name Information on single-line display phones. It is not possible to switch

20 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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between Name and Number information on single-line displays (for example, via Feature

811).
Note that M7000 and T7000 Series users will not receive soft keys for T ransfer or Conference.

To activate these features, you need to program BCM/Norstar feature codes:

• F3 = Conference

• F70 = Transfer

Call waiting

M7000 and T7000 Series phones on IP Office provide 2–3 ring splashes for an incoming call
when the user is already on a call. The display will continue to switch between the CLID for
both calls and the Line Appearances will indicate a second call as long as the second call is
ringing. On Norstar and BCM, the M7000 and T7000 Series phones provide a ring-splash for
the entire duration of the call waiting.

Default button programming

Once the M7000 and T7000 Series phones are connected to an IP Office, default button
programming is not affected. However , if the phone is logging into a User for the first time, that
User's button programming is defaulted (unless the *DCP short code is used; see below). The
default button programming in IP Office is very similar to the BCM default programming, with
the exception of some features which do not exist on IP Office.

Using M7000 and T7000 Series phones on IP Office

The diagram below illustrates just one example of the button conversion when upgrading from
BCM/Norstar to IP Office.

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 21

Engineering overview

Button programming will be set to default when the phone is connected for the first time, which
might overwrite any programming that was performed for the extension prior to connecting the
phone. The short code *DCP would prevent this from happening, but the default IP Office
configuration does not contain the *DCP short code. It will be necessary to add the *DCP short
code to each extension if, for example, the button programming is performed prior to
connecting the phones as part of system staging (see

System staging on page 82 for more

information).
Once the phone is connected and the buttons are set to default, IP Office will then automatically

create the *DCP short code, so that the buttons will not be set to default again when the phone
is reconnected or the system reboots.

The *DCP short code is part of the system configuration files and hence it is important to save
the configuration file once the phones have been connected so that they continue to include
the short code. Otherwise, it is possible that an older configuration file for the extension will
default the button programming once applied, without the *DCP short code.

22 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Programming buttons

On IP Office, users can continue to self-administer the programmable buttons of M7000 and
T7000 Series phones using Feature *1, Feature *2 and Feature *3. These feature codes are
explained in detail below.

The user may be prompted to enter the login password, if configured, in order to program
buttons. The login password can be configured through IP Office Manager.

Note that if IP Office is in Basic mode, you must select a trunk line before dialing an external
number that has been programmed on a button. It is not possible to assign a trunk line or pool
to a button.

External Autodial (Feature *1)

The user presses F*1, followed by the button to be programmed and the external or internal
number to be programmed on that button. This feature functions the same as it did on BCM.

Internal Autodial (Feature *2)

The user presses F*2, followed by the button to be programmed and the internal number to
be programmed on that button. Internal autodials will have a Busy Lamp Field if the button has
an LED indicator. This feature functions the same as it did on BCM.

Using M7000 and T7000 Series phones on IP Office

Feature button (Feature *3)

On IP Office, users of the M7000 and T7000 Series phones have two additional options to self­administer feature button programming.

After pressing Feature *3, on two-line display phones, the user will see a More soft key.
Pressing More once will provide a list of call features that can be programmed on buttons. On
single and zero-line display phones, the user must press Feature *3* (note the extra '*') in
order to access the same list. The available features include traditional BCM features, but also
IP Office features which have no equivalent BCM feature code, like Twinning or Self­Administration.

The table below lists all the features available for programming:

Feature list

Speed Dial Group PickUp Forward On No Answer
Ring Agn/Back Direct PickUp Pickup
Conference Timer Directory
Call Fwd All Do Not Disturb Flash Hook
Lost No. Redial Contrast Internal Auto
Page Group Group Listen Set Hunt GroupN
Voicemail Time of Day Twinning
Voice/Auto IC Call Log Ringer Off

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 23

Engineering overview

Priority Call Self-Administration Stamp Log
Transfer Account Code
Call Park Forward On Busy

Note:

Pressing Feature *3 > [Login Code] > More > More > Prog on two-line display phones will
provide the option to reset the button programming to default. To reset button programming
to default on single and zero-line display phones, press Feature *3 [login code] * * #.

Call transfer

The Call Transfer functionality on IP Office works very similar to the BCM and Norstar. Using
Feature 70 will invoke the transfer. The user can enter the destination or, on any two-line
display phone, access the system directory through the Dir soft key.

Feature list

Important to note is that on IP Office the user cannot press the Release button to complete
the transfer. Instead, the user must press the Complete soft key , Transfer button or F70 again.
The user has the option to consult with the transfer recipient to perform either a supervised or
unsupervised transfer.

There will no longer be a Transfer soft key available on the T7316E, M7310 and M7324. Users
either need to use F70 or program a button with the Transfer feature.

On IP Office, a transfer requires a free Call Appearance. By default, there are two Call
Appearances on each M7000 and T7000 Series phone, which means that a user cannot
transfer a call when the user has a second call on hold. In this situation, the administrator needs
to add an additional Call Appearance to the phone.

Note also that On IP Office, if a call is transferred internally, the transfer recipient will receive
the CLID of the caller and not the person transferring the call. For example, User A calls User
B. User B transfers the call to User C. User C will receive the CLID of User A and not User B.
On BCM, User C would have first received the CLID of User B, until the transfer had been
completed.

Conference

Unlike BCM and Norstar, invoking the Conference feature (F3) while only a single (or no) call
exists on the phone will not create the desire conference. Instead, the user is presented with
an error tone and a message indicating that you must have another call in progress (this will
not affect the current call).

24 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Using M7000 and T7000 Series phones on IP Office

On the IP Office, the user must have one active call and one or more calls on hold before
invoking the Conference feature (F3) in order to add all parties into the conference. Additional
parties can be added by selecting a free call appearance and dialing the next party . Pressing F3
again will collapse all calls into a single conference call.

It is important to note that on IP Office all conference participants on the same IP Office have
the same rights, which means all conference participants will have the ability to mute or drop
participants through their phones or through the One-X Portal interface. On the BCM, only the
conference originator has these rights.

Also, note that the Conference Split feature is not supported on IP Office. On IP Office, the
conference is consolidated to a single line appearance, which means the conference originator
can no longer press one of the line appearances to put one participant on hold and only speak
to the other participant.

Any conference participants that are registered on the IP Office hosting the conference and
that are using M7000 and T7000 Series or Avaya phones need to press the Release button
twice to disconnect from the conference. Pressing once will provide the option to select a
participant that can be disconnected from the conference.

Call forward

The IP Office platform provides a wider variety of Forward options than the BCM. Using
Feature 4 on M7000 and T7000 Series phones will invoke the IP Office “Call Forward
Unconditional” feature. In general, IP Office does not forward internal and hunt group calls
unless configured in IP Office Manager . By default, when using F4 on M7000 and T7000 Series
phones on the IP Office, Forward Internal is on and Forward Hunt Group is off, much like BCM
behavior.

Feature 4 will enable the Forward and will prompt the user to enter the Call Forward
destination. The user can then enter the destination or , on two-line display phones with the Dir
soft key, select a destination from the Directory.

The Call Forward setting is canceled through Feature #4 like on the BCM. When the user
reactivates Call Forward using F4 again, the phone will display the last number the extension
was forwarded to, at which point the user can either confirm the same destination or enter a
new one.

If the call is not answered at the Forwarded To destination, the call will be treated based on
the Forwarded To extension rules. Short codes will also be based on the Forwarded To
extension rules. Follow Me To/Here is an alternative feature but can only be used to forward
calls to internal destinations. If a call is forwarded through Follow Me To/Here from phone A to
phone B, the call will be treated based on the rules for phone A. For example, the short codes
will be based on phone A and the call would go to phone A's voicemail.

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 25

Engineering overview

IP Office has a feature called Single Mailbox Working that allows externally forwarded calls,
which are unanswered, to go back to the IP Office mailbox. Single Mailbox Working requires
trunks with answer supervision.

Note that, depending on the configuration, the user might be prompted for a security PIN in
order to enable (F4) and disable (F#4) call forwarding on the IP Office.

Call park and page

Park/Unpark

On IP Office, calls are parked in a similar way to BCM, but it is no longer possible to unpark
calls by dialing the park code. On IP Office, the user has to invoke the Unpark feature followed
by the Park code. Feature #74 has been added as a new feature code on IP Office to unpark
calls. Parked calls can also be retrieved by the user who originally parked the call by selecting
Feature #74 followed by the Done soft key. On phones that do not have soft keys, pressing
the Hold button completes the unpark operation.

When a call is parked on IP Office, the Line Appearance for the call will remain solid and it will
not flash to indicate its held status.

Note that the park/unpark feature is not supported across an IP Office Small Community
Network (SCN).

Page

On IP Office, a soft key will not be presented after parking a call for Park’and’Page. Users will
have to manually invoke the Page feature through a programmed button, short code, or
Feature 60.

On IP Office, it is necessary to configure Page Hunt Groups that contain the phone extensions
that should receive pages. The user is prompted to enter the Page Group once the Page
Feature is used.

The following BCM and Norstar page features are not supported on IP Office: Page Internal
(Feature 61), Page External (Feature 62) and Page Internal and External (Feature 63). The
administrator can create Page Groups to support these extensions individually or as a
whole.

Directory and speed dials

Directory

M7000 and T7000 Series phone users have access to the directory functionality of IP Office.
A “Directory” button can be configured on the phone via System Administration or by using
F*3. In addition, on two-line display phones with soft keys, a Dir soft key is displayed when the
phone is active or a line appearance is selected.

26 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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The Directory button enables the user to dial by name and will automatically match search
entries. The user can also scroll through the directory entries using the volume bar on the
M7000 and T7000 Series phones. The entries appear in alphabetical order.

Speed dials

On M7000 and T7000 Series phones on IP Office, the user can program personal speed dials
through Feature *4. The personal speed dials will also be added to the personal directory of
the user.

Personal speed dials can be dialed in a fashion similar to the BCM (press Feature 0, followed
by the speed dial code). Each user has a limit of 100 personal speed dial entries, numbered
from 00 to 99.

Voicemail

M7000 and T7000 Series phone users on IP Office can continue to use Feature 65 or Feature
981 to access their voicemail, but will not have Visual V oicemail. Users must navigate the audio

command prompts of the IP Office, although M7000 and T7000 Series users can use One-X
Portal or One-X Mobile Preferred to get Visual Voicemail functionality.

Using M7000 and T7000 Series phones on IP Office

It is import to understand that IP Office Embedded Voicemail and Voicemail Pro will function
differently than the BCM Voicemail system, including a different flow of options.

For example, if a user wants to save a message in IP Office Embedded Voicemail in order to
listen to it again at a later date, the message needs to be marked as Saved. Otherwise, the
message will be automatically deleted after 24 hours.

Message Waiting Indicator

On Norstar and BCM, the M7000 and T7000 Series phones will notify the user about a new
voice message by displaying “Message(s) For You” on the phone display and by lighting up
the red Messaging Waiting Indicator (MWI) light on that phone.

On IP Office, the M7000 and T7000 Series will not display “Message(s) For You” on the phone
display, but IP Office will light up the red MWI indicator of the T7000 Series phones.

Since the M7000 Series phones have no designated MWI light there will be no message waiting
indication by default. T o receive MWI on IP Of fice, M7000 Series phone users have two options:

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 27

Engineering overview

• Indicator Button programmed with F65 or F981: With this button programmed, new
messages will cause the indicator lamp to light up. This option is not available for the
M7100[N] and T7100 phones since they have no programmable indicator button.

• Voicemail Ringback Feature: When this feature is enabled, the IP Office will ring the
phone once it is active again (handset lifted or call placed) to notify the user about the
available voicemail. This feature is disabled by default.

Hold call

When a user places a call on hold on IP Office, the Line Appearance on the same phone will
flash to indicate that the call is being held. The Line Appearance for the same line on other
phones will not be flashing but will remain solid instead.

Other

Saved Number Redial (Feature 67): The BCM Saved Number Redial feature (Feature 67)

is not available on IP Office. Alternatively, users must use either the Call Log feature (F812)
to redial phone numbers or the Last Number Redial (F5) feature.

Ring delay: In North America, on IP Office systems using analog trunks, there will be a delay
of one or two ring cycles before the extension will start to ring. The ring delay is due to IP
Office's ability to route calls based on the incoming CLID information. IP Office waits until the
entire CLID has been transmitted. It is not possible to reduce the delay , however, it is possible
to change the analog trunk configuration to “Loop Start” (rather than “Loop Start ICLID”) such
that incoming calls on that trunk ring immediately without CLID delivery (not that the user must
forfeit access to CLID).

Dialing options: On BCM, the user has the option to choose from three dialing modes by
using Feature *82. The modes are Standard Dial (selection of line followed by number), Pre­Dial (dial number followed by line button) and Automatic Dial (Dial number and automatic
selection of line). On IP Office, Feature *82 enables and disables the Enbloc Dialing feature.
Enbloc Dialing Off is equivalent to Automatic Dial. Enbloc Dialing On is equivalent to Pre­Dial.

Dial Pad lettering: On the M7000 Series phones the 'Q' and 'Z' letters are printed on the '0'
(zero) digit. When these phones are used in conjunction with IP Office, the phones function as
if 'Q' is on the '7' digit and 'Z' is on the '9' digit.

Background music: IP Office does not support the Background Music feature available on
the BCM (Feature 86), which allows the user to play the Music on Hold music through the
phone speaker.

28 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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Using 1100 and 1200 Series phones on IP Office

Using 1100 and 1200 Series phones on IP Office

The 1120, 1140E, 1220, 1230, and their associated button modules can be used on the IP
Office by upgrading the firmware for the phones to SIP. The SIP firmware has been updated
several times with IP Office Releases 6.1, 7.0, and 8.0. The content in the following sections
is based on IP Office Release 8.0, using SIP firmware Release 4.3.

Once the 1100 or 1200 Series phone firmware has been upgraded from Unistim to SIP, the
functionality of the phone will differ from before. The user will continue to be able to use BCM
feature codes, but the number of feature codes is fewer than on the M7000 and T7000 Series
phones on IP Office.

The major difference for the end user will be that the phones only have one Intercom/Call
Appearance button and it is no longer possible to switch between calls or initiate additional
calls using the Intercom/Call Appearance buttons. However, customers can still have multiple
calls and also switch between them using the soft keys and navigation keys.

The following sections provide an extensive overview of the functional differences when using
the 1 100 and 1200 Series phones on IP Office. For a short list of the most common differences,
refer to
supported by 1 100 and 1200 Series phones on IP Office, refer to Appendix 1: Norstar and BCM

user feature codes on page 119.

Related topics:

Key feature differences on page 34. To view a table that lists all the features currently

Idle display and call functionality on page 29
Line Appearances and Intercom keys on page 30
Programming buttons on page 30
Conference on page 32
Call forward on page 32
Call park and page on page 33
Directory and speed dials on page 33
Voicemail on page 33

Idle display and call functionality

The 1120 and 1220 only have a single line to display call information. It will only display the
caller's Name information. The user can use the Navigation keys to scroll to the Number
information. For external incoming calls without available Name information, the phone display
will simply read “External.” For internal calls, however, the phone will display whatever name

BCM/Norstar to IP Office Phone Convergence Handbook October 2012 29

Engineering overview

or number information is available, resorting to “External” only when no other information is
available.

Line Appearances and Intercom keys

The 1100 and 1200 Series phones only display one Line Appearance or Intercom key while
they are connected to the IP Office using SIP.

Users can still handle multiple calls in parallel, but will have to use soft keys to navigate to (and
initiate) additional calls, pickup other incoming calls, or switch between calls.

Making a new call

To establish a new call while already on a call, the user needs to have a free Call Appearance
and select New Call from the soft key menu (press More… to get to the second page of soft
keys).

Answering a call waiting

The user will be notified of incoming calls through a short, single ring splash and the call CLID
details displayed on the phone display. The user can select Answer, Decline, or Ignore for
the call waiting through the appropriate soft key . Answering a call waiting automatically places
all other calls on hold.

Moving between calls

Active calls are displayed and the user can use the navigation keys to select one of the calls.
Calls on hold will have a flashing hold icon and can be retrieved by selecting the call and
pressing the Activate soft key (press More… to get to the second page of soft keys). Retrieving
a call automatically places any other active calls on hold.

Programming buttons

On IP Office, users can continue to self-administer the programmable buttons of 1100 and
1200 Series phones using Feature *1, *2 and *3.

Note that the users must enter their login code before being allowed to program buttons. The
login code is configured through IP Office Manager.

External Autodial (Feature *1) and Internal Autodial (Feature *2)

On the 1 100 and 1200 Series phones with SIP firmware, Feature *1 and Feature *2 basically
perform the same action. The user presses F*1 or F*2, followed by the button to be
programmed and the external or internal number to be programmed on that button.

It is important to note that the use of F*1 and F*2 does not provide Busy Lamp Field (BLF) on
any BST phone. On the 1100 and 1200 Series phones, the BLF buttons can only be
programmed via IP Office Manager.

30 BCM/Norstar to IP Office Phone Convergence Handbook October 2012

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