Avaya BCM Networking User Manual

Enterprise Edge Networking Set Up and Operation Guide

1-800-4 NORTEL www.nortelnetworks.com

Chapter 1 How to use this guide 5

Introduction 5 How this guide is organized 5 Prerequisites 6 Other documents 6

Chapter 2 Learning about Enterprise Edge Networking 7

Introduction 7 How Enterprise Edge Networking works 7 About Enterprise Edge Networking features 8

Network Receive feature 8 Network Delivery feature 8 Network Reply feature 8 Network Broadcast Messaging feature 8 Network System Group List Messaging feature 8 Network Retries 9 Network Retry Delay 9

Sending Network Messages 9

Site-Based Addressing 9

Network Delivery Mailboxes 9 Who can use Enterprise Edge Networking 10 Your role as System Administrator 10

Chapter 3 Setting up Enterprise Edge Networking 11

Introduction 11 Setting up your Local Network parameters 11

Setting up the Fully Qualified Domain Name of your SMTP proxy 11

Choosing a Local Mailbox Prefix for your site 12

Entering your Local Network parameters 12 Setting the General Networking features 12 Network Site Table administration 14

Adding a site in the Network Site Table 14

Changing a site in the Network Site Table 16 Deleting a site from the Network Site Table 16

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4 Contents

Chapter 4 Setting up and maintaining Network Delivery Mailboxes 17

Introduction 17 About Network Delivery Mailboxes 17

Adding a Network Delivery Mailbox 18

Changing Network Delivery Mailbox parameters 21

Deleting a Network Delivery Mailbox 22

Chapter 5 Network Messaging using Enterprise Edge Networking 23

Introduction 23 Disabling Network Messaging 23

Disabling the Network Receive feature 23

Disabling the Network Deliver feature 24

Disabling the Network Reply feature 24

Disabling Network Messaging using the Class of Service setting 25 Sending Network Broadcast Messages 25

Enabling the Broadcast Message feature 25 Network Group List feature 26

Enabling the Network Group List feature 26

Chapter 6 Troubleshooting Enterprise Edge Networking 27

Introduction 27 Enterprise Edge Networking Non Delivery Notification messages 27

Appendix A: Enterprise Edge Networking Programming Record 29

Before you begin 29 Programming overview 29 Network Site Table - Digital Sites 31 Class of Service defaults 32

Glossary 33

Index 37

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How to use this guide

Introduction

This guide leads a System Administrator or Network Administrator through the Enterprise Edge Networking set up and is an ongoing reference aid.

This section tells you what to expect as you read this guide and lists prerequisites and reference documents.

How this guide is organized

The Enterprise Edge Networking Set Up and Operation Guide is organized into chapters that cover:

Chapter Description

1. How this guide is organized Describes the contents and

2. Learning about Enterprise Edge Networking Summarizes how Enterprise Edge Networking works and explains common voice messaging features used with Enterprise Edge Networ king.

3. Setting up Enterprise Edge Networking Explains how to set up Enter prise Edge Networ king. This section describes the Local Network parameters , entering alphanumeric characters, General Networking features and Network Site Table administration.

4. Setting up and maintaining Network Delivery

Mailboxes

5. Network Messaging using Enterprise Edge

Networking

6. Troubleshooting Enterprise Edge Networking Provides solutions for problems that can occur while

Appendix A: Enterprise Edge Networking

Programming Record Glossary Defines the terms used in this guide. Index Lists the contents of this guide and where the information

Describes how to set up Network Delivery Mailboxes. This section also explains how to change and delete Network Delivery Mailboxes.

Explains how to disable and enable network messaging. This section also describes Broadcast Network Messages and System Group List network messaging features.

setting up and operating Enterprise Edge Networking. This section also describes Enterprise Edge Networking Non Delivery Notification messages and error disp lay messages.

Provides a programming record to keep track of Enterprise Edge Networking set up information.

is located. The index is in alphabetical order. If you cannot find a term, try looking for the item according to its task.

conventions of this guide.

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6 How to use this guide

Prerequisites

You need to know specific addressing information about all the Enterprise Edge Voice Messaging, Meridian Mail and other voice messaging sites on your network. We recommend you work with the Network Administrator when setting up Enterprise Edge Networking.

You need a good knowledge of Enterprise Edge Voice Messaging. This guide assumes you know how to operate the different Enterprise Edge Voice Messaging features and are familiar with Enterpri se Edge Voic e Messa ging programming and terminology.

If you need information about how to program Enterprise Edge Voice Messaging, refer to the Enterprise Edge Voice Messaging Set Up and Operation Guide.

Learning about Enterprise Edge Networking

Introduction

Enterprise Edge Networking links Enterprise Edge Voice Messaging and other voice mail systems at different locations. Enterprise Edge Networking allows the exchange of voice messages between users at different sites on a network connected by Transmission Control Protocol/Internet Protocol (TCP/IP). Enterprise Edge Voice Messaging systems must have Enterprise Edge Networking enabled before receiving or sending network messages.

Enterprise Edge Networking uses Simple Mail Transfer Protocol (SMTP) to exchange the messages.

This section describes how Enterprise Edge Networking works and explains:

• network communication

• Site-based Addressing (sending Network Messages)

• Network Delivery Mailboxes

This section also describes your role as System Administrator and the tasks involved in setting up your company on an Enterprise Edge Voice Messaging Network.

How Enterprise Edge Networking works

Enterprise Edge Networking provides voice messaging to different mailboxes located at different sites on a network. Each Enterprise Edge Voice Messaging site on the network must have Enterprise Edge Networking installed and enabled to send, receive or reply to Network Messages.

Network voice messaging occurs between mailboxes located at different sites. For example, a message recorded at an office in Miami, Florida can be transferred directly to the appropriate mailbox at an office in Vancouver, British Columbia.

Each site on a network is assigned a unique Fully Qualified Domain Name. This name distinguishes a site from any other on the network. A Fully Qualified Domain Name is the full name of the site, including all subdomain and domain names, separated by periods. For example, arabians.horse.com is a Fully Qualified Domain Name.

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About Enterprise Edge Networking features

Enterprise Edge Networking features allow you to assign your site network messaging capability. These features include:

• Network Receive

• Network Delivery

• Network Reply

• Network Broadcast Messaging

• Network Group List Messaging

• Network Retries

• Network Retry Delay When Enterprise Edge Networking is enabled, all of the above features are enabled,

except for Network Broadcast Messaging and Network Group List Messaging.

Network Receive feature

This feature allows you to specify whether your site can receive network voice messages from other sites on the network.

Network Delivery feature

This feature allows you to specify whether your site is capable of sending voice messages to other sites on the network with Enterprise Edge Networking enabled.

Network Reply feature

This feature allows you to specify whether or not your site can respond to Network Messages.

Network Broadcast Messaging feature

This feature allows you to enable Broadcast Messaging across the network. When enabled, all Network Delivery Mailboxes established at your location receive a Broadcast Message.

Network System Group List Messaging feature

This feature allows you to add Network Delivery Mailboxes to a Group List. When a voice message is sent to a Group List, all Network Delivery Mailboxes in the Group List receive the message.

Note: For more information about Network Delivery Mailboxes, refer to Network

Delivery Mailboxes on page 9.

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Network Retries

This feature sets the maximum number of times the system attempts to send a message before abandoning it and giving a Non Delivery Notification message. The default setting is three attempts.

Network Retry Delay

This feature sets the lengt h of time between deliver y attempts of the same m essage. The default setting is 10 minutes.

Sending Network Messages

When the Network Delivery option is enabled, Network Messages can be sent to any Enterprise Edge Voice Messaging site on the network. Sites must have the Network Receive feature enabled to receive network messages.

Network Messages can be sent two ways:

• Site-Based Addressing

• Network Delivery Mailboxes

Learning about Enterprise Edge Networking 9

Note: For instructions on how to send a message using Site-Based Addressing or

Network Delivery Mailboxes, refer to the Enterprise Edge Networking User Guide.

Site-Based Addressing

Site-Based Addressing allows a user to send a message to other locations. When a mailbox owner sends a message using Site-Based Addressing, the address used is usually the same as or similar to the telephone number of the message recipient.

Network Delivery Mailboxes

Network Delivery Mailboxes allow callers at one site to quickly and easily send messages to a mailbox at a remote location. Each Network Delivery Mailbox is assigned a local mailbox number and the destination site user’s name appears in the local company directory. The Network Delivery Mailbox makes sending a message across the country as easy as sending it across the hall.

When a Network Delivery Mailbox is selected, Enterprise Edge Voice Messaging automatically sends the message to the specified network address and mailbox. The user records a message and selects the Network Delivery Mailbox number. For example, you set up mailbox 5656 as a Network Delivery Mailbox. You add the mailbox to your Enterprise Edge Voice Messaging system and specify the site prefix and the destination mailbox 450 at the destination site.

Each time a registered Enterprise Edge Voice Messaging mailbox owner accesses mailbox 5656 at your site, Enterprise Edge Voice Messaging knows it is a message intended for mailbox 450 at another location and automatically delivers it.

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Network Delivery Mailboxes can also appear in the Company Directory. Although they appear in the Company Directory, only a registered mailbox owner can select a Network Delivery Mailbox.

When a Network Delivery Mailbox is selected from the Company Directory by a caller without a mailbox, the caller is informed that access to the mailbox is not allowed.

Who can use Enterprise Edge Networking

Enterprise Edge Networking is assigned through the Class of Service Networking and is used by registered Enterprise Edge Voice Messaging mailbox owners who have initialized their mailboxes. Users can send a Network Message only after they have opened their mailboxes. After recording a message, a user can either send the message through Site-Based Addressing or use a Network Delivery Mailbox.

Your role as System Administrator

As System Administrator, you perform all the tasks necessary for setting up and operating Enterprise Edge Networking. This guide provides all the information you need for completing these tasks.

Set up tasks:

• set up the Fully Qualified Domain Name of the SMTP proxy (if applicable)

• set up the Network Site Table

• set up Network Delivery Mailboxes

Operation tasks:

• establish Network Messaging features

• change Network Site Table parameters

• change Network Delivery Mailbox parameters

• disable Network Messaging capabilities For more information about programming and using Enterprise Edge Voice

Messaging features, refer to the Enterprise Edge Voice Messaging Set Up and Operation Guide.

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Setting up Enterprise Edge Networking

Introduction

Setting up your Enterprise Edge Networking site on a network involves:

• setting up your Local Network parameters

• setting the General Networking features

• setting up the Network Site Table This section describes how to set up your Enterprise Edge Voice Messaging system

for Network Messaging.

Setting up your Local Network parameters

Setting up your Local Network parameters involves:

• setting up the Fully Qualified Domain Name of your SMTP proxy (if applicable)

• choosing a Local Mailbox Prefix for your site

Setting up the Fully Qualified Domain Name of your SMTP proxy

Before Enterprise Edge Networking can be used, you must find out from the Network Administrator whether or not the network has an SMTP proxy. SMTP proxies restrict access to a company’s internal network from the Internet. A proxy provides network security and prevents unauthorized access.

If the network does have an SMTP proxy, you must set up the domain name of the SMTP proxy of your site. Contact your Network Administrator for more information.

The domain name of the SMTP proxy can be a maximum of 128 characters and must be made up of alphanumeric characters. The domain name cannot have any spaces or punctuation, except characters such as periods, dashes or underscores that are part of the name.

If the network has a direct connection to the Internet, then the network does not have an SMTP proxy and you can leave this parameter at the default.

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Choosing a Local Mailbox Prefix for your site

Before your site can receive messages from other sites, you must choose a Local Mailbox Prefix for your site.

The Local Mailbox Prefix is a number from one to nine digits. The Local Mailbox Prefix makes your site unique across the entire network. Your Local Mailbox Prefix must be communicated to the Network Administrators and System Administrators at each digital site. Other sites enter your Local Mailbox Prefix into the Network Site Table entry that corresponds to your site.

Note: If you change your Local Mailbox Prefix at a later date, give your new Local

Mailbox Prefix to the Network Administrators and System Administrators at each digital site.

Your Local Mailbox Prefix can be the same as your site’s area code and three-digit exchange prefix. For example, if customers normally dial 403-246-xxxx to reach your site, 403246 can be your Local Mailbox Prefix.

Entering your Local Network parameters

To enter the Local Network parameters:

1. Click the Networking menu and then click Digital-specific Networking Parameters. The Digital-specific Networking Parameters dialog box appears.

2. In the SMTP Proxy Name box, type the SMTP Proxy Name.

3. In the Local Prefix box, type the local prefix.

4. Click the OK button.

Setting the General Networking features

The General Networking features control the types of interaction your site has with other networking sites.

Note: The General Networking features can already be set if you have AMIS

installed at your site.

The General Networking features include:

Network Receive

This feature lets your location receive messages from other locations on the network. The default setting is enabled.

Network Deliver

This feature lets your location send messages to other locations on the network. The default setting is enabled.

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