Avaya BCM MSC FRU Replacement Process User Manual

Business Communications Manager MSC FRU replacement process

P0607273 03

The procedures in this document replace the procedures in your Business Communications Manager (BCM) installation and maintenance guide to remove, replace, and configure the media services card (MSC) field replaceable unit (FRU). These procedures help you correctly set up the system to receive a new MSC and to download the correct operating files from the system hard disk.

The procedures to prepare the system for maintenance, and to remove and replace the base function tray, are the same procedures as found in your installation and maintenance guide.

Warning: Only qualified personnel must perform these procedures. Failure to follow these steps in sequence to replace an MSC results in an inoperable system. Ensure that all procedures performed on the hardware occur in a static safe environment.

Equipment note: BCM200/BCM400

Most internal diagrams in this document show the BCM200 hardware configuration. The BCM400 base function tray is the same. One exception is that the BCM400 MSC has space for four processor expansion cards (PECs), whereas the BCM200 supports a maximum of two. The procedure to remove and replace the tray and the MSC is the same for both models. Any differences are noted where appropriate,

Addendum contents

This addendum contains the following sections. Ensure that you follow each section in sequence.

• Process Map: Installing a new media services card for BCM 3.x on page 2

• Process Map: Installing a new media services card for BCM 4.0 on page 3

• Before you start on page 4

• A. Preparing the system for maintenance on page 5

• B. Removing the base function tray on page 5

• C. Removing the MSC on page 8

• D. Performing service configuration commands on page 9

• E. Installing the new MSC on page 10

• F. Replacing the base function tray on page 11

• G. Uploading the MSC software for BCM 3.x on page 13

• H. Loading the MSC software for BCM 4.0 on page 16

• I. Restoring the system to operation on page 17

Media Services Card replacement

2 MSC FRU replacement process

Process Map: Installing a new media services card for BCM 3.x

Warning: Protect the hardware components against damage from electrostatic

discharge. Always wear a ground wrist strap while you handle components. Always place the components in static-safe containers. Ensure that you follow all electrical safety procedures when you perform this operation. The BCM must have all power removed before you attempt to access the MSC.

Before you start on page 4.

A. Preparing the system

for maintenance

B. Removing the base

function tray

D. Performing service

configuration commands

F. Replacing the

base function tray

G. Uploading the

MSC software for

BCM 3.x

I. Restoring the

system to operation

C. Removing the MSC

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E. Installing the

new MSC

MSC FRU replacement process 3

Process Map: Installing a new media services card for BCM 4.0

Warning: Protect the hardware components against damage from electrostatic

discharge. Always wear a ground wrist strap while you handle components. Always place the components in static-safe containers. Ensure that you follow all electrical safety procedures you perform this operation. The BCM must have all power removed before you attempt to access the MSC.

Before you start on page 4.

A. Preparing the system

for maintenance

B. Removing the base

function tray

E. Installing the

new MSC

F. Replacing the

base function tray

H. Loading the

MSC software for

BCM 4.0

I. Restoring the

system to

operation

C. Removing the MSC

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4 MSC FRU replacement process

Before you start

The following list contains items you need to know or tasks you need to perform before and after the MSC replacement procedure to ensure the integrity of your system.

Before you start the procedure

• Ensure you have access to, or perform a backup to create, the most recent backup of your system data. Store the backup off the system hard disk and the computer that you use to configure the MSC. For more information about the Backup and Restore Utility (BRU) procedures, see section “I. Restoring the system to operation” on

page 17.

• Set up a computer to access the text-based menus on the BCM. For information to create these connections, see your BCM installation guide.

The computer either

• runs VT100 emulation, if you plan to connect to the BCM serial port; or

• runs Telnet or a Secure Shell (SSH) tool such as PUTTY, if you plan to connect to the BCM through a

LAN connection. You need the BCM IP address to make a LAN connection.

• Know the administrator user name and password.

• Note the system ID of the installed MSC that you require when you regenerate keycodes at the end of the procedures.

• In Unified Manager, the system ID is under System > Licensing.

• In Element Manager, the system ID is under Configuration > System > Keycodes.

• Have a current list of keycodes active on your system.

• Note the MSC version for the system. The version is an internal code. If you do not know which profile the system runs, you can call technical help and ask to which profile the code belongs.

• In Unified Manager, the code is under Diagnostics > MSC.

• In Element Manager, the code is under Configuration > System > Identification.

Each region setting requires a specific core software to perform correctly. Use BCM monitor to display the MSC core version and Region.

BCM 4.0 users can select their region using the Cold Reset Telephony Services button in Element Manager under Administration > Utilities > Reset.

The following table shows the core software available for BCM 3.x and BCM 4.0. BCM 4.0 also supports Brazil and Poland.

Core Software (Carrier software ID) T1 CT2 Plus T1 Etiquette E1 Euro E1 E1 Global E1 CALA

Region Caribbean

Hong Kong North American Taiwan

South American and Central American countries are assigned to regions in the following way: Caribbean includes Antigua, Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Jamaica, USVI, Puerto Rico, and

Trinidad CALA refer to all other Caribbean and Latin American countries with European-based standards.

Caribbean Hong Kong North American Taiwan

Denmark France Germany Holland Italy Norway Spain Sweden Switzerland United Kingdom

Australia Brazil (BCM 4.0) CALA Global Poland (BCM 4.0) PRC

Australia Brazil (BCM 4.0) CALA Global PRC

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After you finish the procedure

• Use BRU to restore the system telephony data.

• Discover the new MSC system ID, and generate the keycodes for the optional applications installed on your system. For information about how to generate keycodes, go to Nortel Keycodes Retrieval system (KRS)

http://www.nortel.com/servsup/krs.

A. Preparing the system for maintenance

1 If you continue to have access to the telephony data, then use BRU to create a current system backup.

Ensure you have access to the most recent telephony data backup.

2 If you operate a BCM 3.x system and continue to have access to Unified Manager, then shut down the system

using the Shutdown command, and go to step 3.

If you operate a BCM 4.0 system and continue to have access to Element Manager, then shut down the system using the Shutdown System button provided under Administration > Utilities > Reset, and go to step 3.

3 Disconnect the AC connection to the BCM hardware from the AC power outlet.

MSC FRU replacement process 5

4 Disconnect any cables from the front of the base function tray.

Next Step: You are ready to remove the base function tray so you can access the MSC.

B. Removing the base function tray

1 Attach one end of the grounding strap to your wrist and the other end to a grounded metal surface.

2 Remove the base function tray latch screws and place in a safe location (Figure 1, #1)

3 Move the base function tray latches to the unlocked position. (Figure 1, #2)

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6 MSC FRU replacement process

4 Grasp the base function tray latches and partially remove the base function tray from the platform base chassis.

(Figure 1, #3)

Warning: Do not exert force on the DS30 cables or connectors.

Figure 1 Remove the base function tray

Figure 2 shows the position of the base function tray in a BCM400. Remove the tray in the same manner for both

hardware platforms.

Figure 2 BCM400 platform base function tray location

5 Disconnect DS30 cable connectors from the MSC.

If you have a Wide Area Network (WAN) card installed in the base function tray, then follow the procedure in

“Base function tray with WAN card installed” on page 7.

Continue with step 6.

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MSC FRU replacement process 7

6 Carefully remove the base function tray from the platform base chassis to prevent damage to the cables and

connectors.

7 Place the base function tray on a flat, clean, and static-safe surface.

8 Remove the base function tray bezel:

a Unfasten the bezel screws from the base function tray face. Place the screws in a safe location.

b Pull and tip the bezel away from the base function tray until the bezel clips are clear of the base function

tray chassis. Move the bezel in a downward direction between the base function tray latches. Place the bezel in a safe location.

9 At the front of the base function tray, loosen and remove the Peripheral Component Interconnect (PCI) cover

plate screw (use a #2 Phillips screwdriver). Place the screw in a safe location. (Figure 3)

10 Remove the PCI cover plate from the base function tray chassis.

Next Step: You are ready to remove the MSC; see “C. Removing the MSC” on page 8.

Base function tray with WAN card installed

Perform the following procedure if your BCM has a WAN card installed in the base function tray (Figure 3).

1 With the base function tray partially removed from the platform base chassis, perform step 8, step 9, and step

10 in the preceding procedure.

2 Remove the WAN card.

3 Disconnect the DS30 cable connectors from the MSC.

4 Completely remove the base function tray from the platform chassis.

5 Place the base function tray on a flat, clean, and static-safe surface.

Next Step: You are ready to remove the MSC.

Figure 3 Remove the PCI cover plate and WAN card before you remove DS30 cables

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8 MSC FRU replacement process

C. Removing the MSC

This procedure describes how to safely remove the existing MSC from the base function tray.

Warning: Always wear a grounded wrist strap while you handle components. Always place the components in static-free containers.

1 Remove the two chassis mounting screws that secure the MSC to the chassis extension of the base function

tray at the rear of the MSC (Figure 4).

2 Place the screws in a safe location.

Figure 4 MSC chassis mounting screws

3 Hold the card along the side edges.

4 Push the card away from the PCI riser card connector to disconnect the MSC.

5 Remove the MSC from the base function tray.

6 Place the MSC on a flat, clean, and static-free surface.

7 Remove all PECs from the MSC, and place them in static-safe containers.

Note: If you replace a BCM400 with fewer than four PECs, note from

which slots you removed the cards, and ensure that you replace them into the corresponding slots on the new boards.

8 Place the MSC in a static-safe container so you can return it to service center.

Next Step: You are ready to prepare the system for the new MSC.

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D. Performing service configuration commands

Warning: Do not perform this procedure with the MSC installed.

Note: This procedure does not apply to BCM 4.0 systems.

1 Replace the base function tray into the BCM housing, ensuring that the DS30 MSC cables are not caught

behind the tray.

2 Lock the unit in place.

3 Restore AC power to the main unit only.

4 Connect the computer you are to use to access the system to the serial port on the BCM.

OR Connect to the BCM through a LAN connection. Then enter the VT100 emulation program (serial port) or Telnet or SSH (LAN connection):

MSC FRU replacement process 9

a After you connect, press <Enter>

b When you are prompted for a User ID, enter the administrator user name, and then press <Enter>.

c When you are prompted for a Domain, enter a domain name if your system uses one, and then press

<Enter>. If your system does not use domains, then only press <Enter>.

d When you are prompted for a Password, enter the administrator password, and then press <Enter>.

The Main Menu appears

5 Type 7 (Command line), and press <Enter>.

6 After the [<systemname>]C:\TEMP> prompt, type the following, the press <Enter>:

a After the f: prompt, type the following, and then press <Enter>:

cd f:\program files\nortel networks\voice platform

b Type the following, and then press <Enter>:

mscoff.bat

A number of ChangeServiceConfig actions occur.

c When the Voice Platform prompt reappears, type the following, and then press <Enter>:

sc config voicemscservice start= auto

The system indicates that the ChangeServiceConfig succeeded and returns to the Voice Platform prompt.

d Type Exit, and then press <Enter>.

Your system returns to the Main Menu.

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