Avaya BCM Monitor User Manual

BCM Rls 6.0

BCM Monitor

Task Based Guide

BCM Monitor

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the

limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks

are the property of their respective owners.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see

the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

BCM Monitor...................................................................... 5

Overview .......................................................................................... 5

Required Information ....................................................................... 5

Supported Operating Systems ........................................................................... 5

Flowchart ......................................................................................... 6

Installing BCM Monitor ..................................................................... 7

Opening BCM Monitor ................................................................... 11

Tab Descriptions ............................................................................ 13

BCM Info Tab ................................................................................................... 13

Media Card Tab ............................................................................................... 14

Voice Ports Tab ............................................................................................... 16

IP Devices Tab ................................................................................................. 17

RTP Sessions Tab ........................................................................................... 19

Universal ISDN Protocol Tab ........................................................................... 21

Line Monitor ..................................................................................................... 23

Usage Indicators Tab ....................................................................................... 24

Static Snapshots ............................................................................ 26

Dynamic Snapshots ....................................................................... 29

Automatic Snapshot ......................................................................................... 30

Avaya Documentation Links .......................................... 33

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Overview

The BCM Monitor allows you to see the current status of various parts of your system services. You can use this tool during troubleshooting to confirm current configurations, including CallPilot applications and IP trunk information.

BCM Monitor is a stand-alone diagnostic tool that allows the user to view basic information about their BCM system and to monitor certain real time parameters of the system.

Real time monitoring capabilities include:

 Overall system status  IP telephony functions of the BCM system  Utilisation of resources on the Media Card (CSC or BMB)  Operation of telephony applications (e.g. Voice Mail, Contact Centre,

etc.)

 Line monitoring; line numbers, digits dialled, originating extensions,

duration etc.

 BCM Monitor can be used from a remote PC that has IP connectivity to

the monitored BCM system.

 Multiple instances of the BCM Monitor application can be used on a

single PC to monitor several remote BCM systems at the same time.

Required Information

Before commencing installation and usage of BCM Monitor, it would be useful to obtain the following information:

 The Business Communications Manager IP Address, User ID, &

Password.

Supported Operating Systems

This version of BCM Monitor is supported on the following operating systems:

 Windows XP Professional SP3  Windows Vista Business, Ultimate, Enterprise  Windows 7 Professional, Ultimate, Enterprise  Citrix

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Install the BCM Monitor application if it is not already installed: refer to the Installing BCM Monitor section of this guide

Launch BCM Monitor to view real time BCM information: refer to the Opening BCM Monitor section of this guide

View the tabs of interest to you: refer to the Tab

Descriptions section of this guide

Flowchart

Use the flow chart below to determine which sections of the guide to use.

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Note: You can also use the Web Page button in Element Manager to launch a web broswer session. The BCM you wish to access must be selected in the

Element Navigation Panel to do this.

Installing BCM Monitor

Note: BCM Monitor may have been installed on your PC if you have installed

Element Manager. If BCM Monitor is installed on your PC, omit this section.

1. Open Internet Explorer.In the address field type (replacing the relevant part with your BCM IP address): http://<bcm ip address>/

2. Click on Go, or press Return on your keyboard.

3. If you are presented with the Certificate Error window, click on Continue to this website (not recommended).

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4. Accept any further security messages that you may get presented with.

5. You will now see the login screen, enter your BCM User name and Password. By default these are set to User ID: nnadmin Password: PlsChgMe! Click on OK.

6. In the Welcome to BCM window, ensure the Main tab has been selected, and the BCM button clicked.

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7. Select BCM Monitor, and click on Run.

8. Accept the licence agreement and click Next.

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9. BCM Monitor will be installed and launched, and will try to connect to the BCM from which it was installed. Click the OK button in the error window.

10. Close BCM Monitor and follow the procedure to launch the application in the Opening BCM Monitor section of this guide.

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Opening BCM Monitor

To launch BCM Monitor:

1. Select Start, Programs, Avaya, Business Communications Manager, BCM Monitor.

2. Alternatively BCM Monitor can be selected from your PC‟s Desktop by double clicking the shortcut icon.

3. BCM Monitor can also be launched from within Element Manager. In the Administration tab, open the Utilities folder and select BCM Monitor. Click on the Launch BCM Monitor button.

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