Avaya BCM Imaging Tool User Guide
Part No. P0609711 01.01
May 4, 2004
Business Communications
Manager
BCM Imaging Tool User Guide
2
Copyright © 2004 Nortel Networks
All rights reserved. May 4, 2004.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
P0609711 01.01
Contents
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 1
Using BCM Imaging Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Compatible USB CD-ROM drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting to the Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Disconnecting power from the Business Communications Manager . . . . . . . . . . . . . . . 13
Connecting a monitor and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting a monitor and keyboard to a BCM 1000 . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting a monitor and keyboard to a BCM 200 or BCM 400 . . . . . . . . . . . . . . . 14
Connecting a CD-ROM drive to the Business Communications Manager . . . . . . . . . . . 16
Connecting a USB CD-ROM drive to a BCM 200 or BCM 400 . . . . . . . . . . . . . . . . 17
Connecting an IDE CD-ROM drive to a BCM 200 or BCM 400 . . . . . . . . . . . . . . . . 17
Connecting an IDE CD-ROM drive to a BCM 1000 . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting a network cable to the Business Communications Manager . . . . . . . . . . . . 18
Loading the BCM Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loading the BCM Image from a CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loading the BCM Image from a network drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing a shared network drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring your computer to connect using an Ethernet crossover cable . . . . . . . 28
Returning the Business Communications Manager to normal operation . . . . . . . . . . . . . . . 29
Removing a USB CD-ROM drive from a BCM 200 or BCM 400 . . . . . . . . . . . . . . . . . . . 30
Removing an IDE CD-ROM drive from a BCM 200 or BCM 400 . . . . . . . . . . . . . . . . . . 30
Removing an IDE CD-ROM drive from a BCM 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Disconnecting the monitor and keyboard from a BCM 1000 . . . . . . . . . . . . . . . . . . . . . . 31
Disconnecting the monitor and keyboard from a BCM 200 or BCM 400 . . . . . . . . . . . . . 31
BCM Imaging Tool User Guide
4 Contents
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Restarting the Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Initializing the Business Communications Manager hard disk . . . . . . . . . . . . . . . . . . . . 33
Restoring the Business Communications Manager programming . . . . . . . . . . . . . . . . . 34
Restoring the Business Communications Manager programming using BRU . . . . . 34
Restoring the Business Communications Manager programming manually . . . . . . 34
P0609711 01.01
Figures
Figure 1 Overview of using the BCM Imaging Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 2 Overview of connecting the required equipment to the Business
Figure 3 Location of the ports on a BCM 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 4 Remove the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 5 Location of the ports on a BCM 200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 6 Location of the ports on a BCM 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 7 Overview of returning the Business Communications Manager to its normal
Figure 8 Install the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 9 Install the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5
Communications Manager 13
configuration 29
BCM Imaging Tool User Guide
6 Figures
P0609711 01.01
Preface
The BCM Imaging Tool is a tool intended to correct configuration or hard disk content problems
that cannot be solved using other methods. The BCM Imaging Tool allows you to change the
contents of the Business Communications Manager hard drive back to its factory settings.
This guide provides information about how to use the BCM Imaging Tool.
Symbols used in this guide
This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:
Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.
7
Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.
Warning: Warning Symbol
Alerts you to conditions where you can cause the system to fail or work improperly.
Note: Note Symbol
A Note alerts you to important information.
Security note: This symbol indicates a point of system security where a default should
be changed, or where the administrator needs to make a decision about the level of
!
security required for the system.
Text conventions
This guide uses the following text conventions:
italic text Indicates book titles.
Example: Business Communications Manager Installation and
Maintenance Guide.
bold text Indicates items on the screen or keys on the keyboard.
Example: Press the Enter key.
BCM Imaging Tool User Guide
8 Acronyms
Acronyms
This guide uses the following acronyms:
BRU Backup and Restore Utility
DHCP Dynamic Host Configuration Protocol
IDE Integrated Device Electronics
IP Internet Protocol
LAN Local Area Network
PC Personal Computer
USB Universal Serial Bus
WAN Wide Area Network
WINS Windows Internet Name Service
Related publications
For more information about using Business Communications Manager, refer to the following
publications:
• Programming Operations Guide
This document provides information about configuring the Business Communications
Manager.
• Management User Guide
This document provides information about managing the Business Communications Manager,
including how to use the Backup and Restore Utility (BRU).
• Software Keycode Installation Guide
This document provides information about obtaining and adding software keycodes to the
Business Communications Manager system.
• Installation and Maintenance Guide
This document provides information about installing and maintaining a Business
Communications Manager system.
P0609711 01.01
How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
How to get help 9
Technical Support - CTAS
Telephone:
* European Freephone 00800 800 89009
European Alternative/
United Kingdom +44 (0)870-907-9009
Africa +27-11-808-4000
Israel 800-945-9779
* Note: Calls are not free from all countries in Europe, Middle East or Africa
Fax:
44-191-555-7980
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 1-954-858-7777
email: csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone: +61 388664627
Fax: +61 388664644
email: asia_support@nortelnetworks.com
BCM Imaging Tool User Guide
10 How to get help
P0609711 01.01
Chapter 1
Using BCM Imaging Tool
The BCM Imaging Tool is a software application you use if the contents of the Business
Communications Manager hard drive becomes corrupted. With the BCM Imaging Tool you can
change the contents of the hard drive back to factory default.
Overview
Figure 1 shows an overview of using the BCM Imaging Tool.
Figure 1 Overview of using the BCM Imaging Tool
Connect the equipment to the
Business Communications Manager.
11
Load the image.
Return the Business Communications
Manager to normal operation.
BCM Imaging Tool User Guide
12 Overview
Prerequisites
To use the BCM Imaging Tool, you must be at the same site as the Business Communications
Manager system. You also need the following:
• a BCM Imaging Tool CD
This CD contains the BCM Imaging Tool application and the system files required by the
Business Communications Manager system to boot from this CD.
• a set of BCM Image CDs
This set of CDs contains the files that are being loaded onto the Business Communications
Manager system. There is one set of BCM Image CDs for each version of Business
Communications Manager software that you can load. Make sure you have the correct set of
CDs for the Business Communications Manager software version you want to load (for
example, BCM 3.6).
• an access code for the Business Communications Manager system you are working on
• a keyboard
•a monitor
• a USB or IDE CD-ROM drive
• access to a network drive (optional)
Note: The BCM Imaging Tool does not work on Business Communications Manager
systems with an 8 GB hard drive.
Note: To use a USB CD-ROM drive, your Business Communications Manager system
must be a BCM 200 or BCM 400. As well, your system have been purchased with
software version 3.5 or greater, or upgraded to software version 3.5 or greater using the
Business Communications Manager Upgrade Kit.
Compatible USB CD-ROM drives
The BCM Imaging Tool works with USB CD-ROM drives that support the El Torito Bootable
CD-ROM Format Specification. The following USB CD-ROM drives have been tested by Nortel
Networks and are known to be compatible with the BCM Imaging Tool.
• PlexWriter™ 24/10/24U Hi-Speed USB external CD-RW drive
• LG Portable USB 2.0 CD-RW/DVD-ROM Drive
• Iomega CD-RW 52x24x52x USB 2.0 Drive
• Universal BUSlink USB 2.0 SLIM 24X CD-ROM PC
• Addronics 52x32x32x
Other USB CD-ROM drives may be compatible, but they have not been tested by Nortel Networks
for compatibility.
P0609711 01.01
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